Flipkart Complaints & Reviews

Very bad experience with flip kart
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I have ordered the product on 15-aug with full payment.
It was mentioned that on or before 8-nov the product will be delivered.
On 09-nov i get an email saying product is delivered.

But in reality the product is not delivered.

When i call the call center they said it will take another 10days to resolve this issue.

After 1.5hrs of discussion and escalation call they said they will resolve by 14-nov.

I have been following up daily and i dont see any progress on this issue.

Every time i call them, they mention that it may take 24 to 48hrs.

Also they dont know where the product is... Still searching...

I have wasted close to 29days waiting for this product

Not sure when they will be able to deliver this product.

Very very bad experience.

Thanks

I bought a swipe elite plus midnight blue model (16gb) on 2016/09/10 using flipkart. Please refer the attached invoice.

Have been using this phone since september 2016 and in august 2017 the phone wouldn’t start. Since it was dead, i took this to the service center (Sk info system, chennai) in anna nagar, chennai on august 12th 2017. Please refer the attachment with name “tn-che-ski3159”.

It has been three months and i would have tried multiple times to get the status however there is no information whatsoever.

Following are my questions –

1) is this an authorized service center of swipe
2) why am i not getting a proper response
3) what happened to my phone
4) when will i get the phone back
5) if you cant give the phone, will you be refunding the money

Team flipkart

Hope you are making a note of this email and the substandard service being provided by swipe mobile.

Thanks,
Ramesh

My flipkart account has deactivated without my involvement but i want reactivate it. When entered my email id it shows your account has been deactivate please contact with customer support. Please reactivate my flipkart account. My email id is "[protected]@gmail.com" and my previous mobile no. Is [protected] bit present mobile no. Is [protected].

Dear sir/madam,

We have ordered an redmi note 4 on the website of yours and we haven't received the headset along with the pack ... Please refer the invoice details below,

Invoice number : FABA6D[protected]
DATED :[protected]

request to kindly provide the same to the address of the invoice .

I have taken the Bajaj Light weight dry iron few days before .
I used only twice and now the iron is not heating and its useless.
Can you please do the needfull as i Have lost my warannty card and this iron is under 2 years warranty period

Thanks,
Ganesh Ghule

Do you guys have any resolution for this or should i approch consumer foroum for resolution of this matter…

Now this is heights of bad customer service…. I have not received any resolution for this issue….. Its been more than 20 days that i first reported this problem…………..

Completely unacceptable…

More over i have added screenshots when i have filed first escalation.

Hi,

My self balaram prusty. While i'm trying to purchasing some item through your site then i'm getting an error — (The following items are not delivered at 560068). You can change the address and check the serviceability.
I need this item. Please contact when you feel free.

Regards
Balaram prusty
[protected]
[protected]
[protected]

My name is tanu sagar, i bought a water purifier in september i was told that it will be installed with in 48 hours but its been almost more than a month and its still not been installed and i am getting these messages again and again that your product has been installed, where i have complained regarding these baseless messages as well but no action taken yet, i request you to kindly look into the matter otherwise i will have no choice but to file a complaint in consumer court
Hoping for positive responce
Tanu sagar

Dear team,

Kindly note that i have purchased lenovo k8 plus mobile from flipkart on dated 21'sept'17, so now i am facing problems in touch screen hanging..
Note - i have discussed with customer care executive but they are denied your mobile is not exchange because your phone got it over the policy.
So plz see and resolve on this issue.

Regards
Pravind yadav
Mob-[protected]
Allahabad

Hello i have purchase samsung j3 pro from flipkart.
I found that front camera is not working proper getting blue pic multiple time app is getting crash out 10/ 7 time i am getting this issue. Sometime it is working
On call also getting low voice many time
There is some problem in phone
When i called flipkart for help
They send tech he said this kind of issue are normal with samsung phones and when away
When i call to know status they said as per tech it's working
I explain him but he is not ready to understand as per flipkart there is no issue i request flipkart to use mobile for one day then they will come to know what issue i am facing with mobile
I called multiple time but they are putting call on hold and forget 2 time on[protected] i called 2 time i was on hold for 20 minutes then i called again he put my call on hold for 10 minutes and disconnected call
On 7th november they promise me that i will be getting resolution by 10th november
But still struggling to get call from that team
For taking money they deliver products in 24 hours if replacement of products its take don't know how much time

Is there any one who is consent about customer service after sales

Now flipkart have started behaving like local shop they don't need customer satisfaction they just need money by harassing customer

I have bought a redmi note 4 from flipkart on 15 october 2017 under order no. Od[protected]. Only after 2-3 days i found my charger not working. I called their customer service but they asked me to wait for two days for giving me price adjustment but when they didn't provided me with any compensation i called them again and this time they denied me so. Please help and provide me replacement of charger

I saw a punching bag on flipkart and decided to buy it. But they gave me simply its cover... Unfilled bag. There was no mention anywhere that the product would be unfilled. They showed a well filled bag in the description image. Later on other websites i saw them describing "unfilled" word with the same. So i think this is not in the right spirit of salesmanship. I should definitely get a refund.

Thank you

(I have tagged an image as an example)

Sir
Return pickup of damaged ifb washing machine ordee id. Od[protected] is escaled from time to time by flipkart. Please act on this matter swiftly for return pickup. Please provide the courier partner name for the exact date of return pick up along with the valid docket number. Previous pickup date was 10th nov 2017 till 7pm which is again escalated.

I have complained many times to flipkart for my order id: od[protected]. I have cancelled the same as i got different size product and as per approval they cancelled the same before 10+ days and i got confirmation that will get refund amount within 3 days. I have received mail & message that refund successful but till time i havent received any amount in my fk amount as i have paid from fk account. Even always get response as we have escalated and we will resolved at xx date and on that same day they extend other 3 days so is this way of service?
Before 3 days fk respod me as i have to contact phone pay instead of fk, i dont know that why you guys cant communicate from your side? I have ordered through fk and now they said that contact phonepay to get refund and phonepay has given me confiormation on mail that refund is not initiated from merchant (Flipkart) side so here flipkart is totattally trying manipulate to me. I really expat response from consumer complain please.

Hello sir I have ordered redmi 3s prime #[protected] IMEI1; [protected] IMEI2; [protected] My cont. no [protected] My email. id, [protected]@gmail`com I had lost my orignal bill,
I want duplicate bill, Purchage date 7 feb 2017
`please mail me as soon as possbible

I had ordered puma tx-3 idp sneakers on 17 october, 2017 at 11:00. I got the shoes on the 24 october. Then that day only, i put it for return and refund request.. Next day the guy came and taken shoes back. From that day, i have been told that my refund will be done in 5-days. I waited for that. I didn't get my refund.. Then i called several times to customer care for my refund. They told it is initiated and will get in two days..
I have given my bank account three times and verified several times.. Its almost 16 days completed, i didn't get any single rupee. Today its 11/11/2017. Today also they are saying tht refund is initiated and will take 5 days..
Sir, i want my refund as early as possible. I have attached my order details. Please help me out to get my money..
I have given my bank datails correctly still i didnt get any amount.

Order id: od[protected] item)
Refernece no/incident number: in[protected]]
Refund id:[protected]

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Thanks and regards,
Ravishekhar sudiwar
Mobile number: [protected] /[protected]
Mail id: [protected]@gmail.com

Ordered a phone during heavy discount and now they denied giving it to me and seller has revised the price to normal at the very next day, now flipkart has denied taking my exchange phone by saying the phone is heavily damaged. I also ordered the tempered glass for it which was delivered before and now they are also denying to take it back. Now what should i do with the tempered glass and the flimsy excuse flipkart gave me for not taking my exchange phone.

Regrading spintex mattress od[protected]
I had 3 issues
Minor defective in stitching,
Color not matching
Quality issues.
I have raised compliant against the product as quality issues, at the time itself your executive assured to refund. So i didnt mention the two issues as it was accepted. Then my compliant was rejected
Again i raised compliant with the other 2 issues. I was delayed more than 30 days by saying a silly reason delivery status not updated. Regarding this i raised compliant more than 20 times. Still not even a single step taken against seller side.

They are intensely making delay to update in the system because they sent us wrong product. I urgently need a technician visit to the product. Without anything they are denying the pick up as it is not matching with the description

Its totally unacceptable to make us wait for 30days for updating a single delivery status. We are unhappy with this kind of strategy
Followed by your side.

I ordered for a tomy hilfigure wallet which got delivered today but it was an entirely different from what was shown on the site. When i checked it on the site, it says "tomy hilfigure multicolor genuine leather wallet" and its sold out and therefore as per the customer care i had to place the return request.
When i checked the other wallets, i found an another one with the name of tomy hilfigure brown genuine leather walllet"displaying the same picture and the same seller. But as per the customer care, sellers are different and they won't exchange it.

I must say that this is highly disappointing. The quality of service of flipkart has degraded and is now being worst. I never experienced such a fraud before. I received an entirely different product and now you are not even exchanging it when even the seller is the same for both, i. E." retail net". I am being vexed for the fault on your part.

This amounts to fraud under the indian penal code as well as the consumer protection act and i will see now what needs to be done in thsi regard.

Disappointed customer.

Hai sir/madem. My name is p. Ankababu... I am from seetharamapuram in nellore (Dt). I had bought zte blade a2 plus mobile in 19th february 2017 seller from omnitechretail in flipcart. It has one year warranty but the phone adopter was not working since 10th november 2017. It have any chance to replace option please replace the adopter as soon as possible. Order id is - od[protected]...