Flipkart Complaints & Reviews

I have ordered Samsung LED TV 40", OD[protected] on November 4th. The order was not delivered as per promise and I raised a concern first on November 12th. After 1 week of continuous follow up, I got a mail saying "as per your request the product has been cacelled" on nov 23rd. I called Flipkart customer care and they informed that, the product has been cancelled by seller. I have been insisting on delivering the same product by different seller with Flipkart at the same price, which Flipkart said, they will look into it. Even after 8 days, they neither refunded the money Nor delivered the product. On 30th Nov, I received a call from flipkart saying they will refund the amount, and do a price match if I order the same item by 1/12 11AM. Since I didn't receive any response / call from Flipkart today, I called the CS, I have asked to move my call to second level / third level, the senior executive now tells that the order is yet to be received to the origin, hence refund is on hold. As per them seller cancelled the order, now they are telling we are waiting for the return. When I look at the current status of the order on flipkart, its showing as item returned :( ) The most unfortunate thing is, none of their Customer support team keeps their promise, they keep changing the status / reasons why there is no refund. They try to take people as granted. It appears like just by not delivering the product and not returning the money with false excuses one can get a good interest in one month and which I believe they are doing the same... Interestingly they also say, we tried to reach you but your phone is engaged, when I ask if its engaged why can't u do a retry.. there is no answer. And when I ask what is the update you are trying to convey over phone to CS, they will say we don't know :( we will get your issue in 24 hours.. its almost a month Nov 4th to Dec 1st. This to me, appears like a clear ethical issues with flipkart team. Its very hard for me to trust Flipkart on any of those promises and commitments. Everytime you speak, you will hear a different story... such a shame... for claiming themselves a number 1 e-com company.

I ordered a Kartuce Back Cover for Asus Zenfone 2 Laser 5.5 from flipkart, order no. OD[protected]. I returned the item on the very next day of delivery as it was a case of damaged product. The product has been picked up for return but I haven't received the refund money yet, in my account. Please refund my money back soon.

I have purchased HP 15-r249TU Notebook from flipkart against order number OD[protected] and they have delivered a defective latop to me. I have placed a return request to them and they have closed the same by saying you request is not approved. Again I have raised a request and they are not replacing the same.

I bought a Citron Induction Stove from Flipkart with warranty said below

Warranty Summary:
The Company Offers 60 Day Replacement Guarantee, Post which the Company Offers 2 Years Warranty for this Product for Repairing or Replacing Parts, Free of Cost Against Defects in Manufacturing.

Service Type:
Post the 60 Day Free Replacement Period, The Customer Needs to Contact Flipkart Customer Care to Get the Product Repaired or Replaced at the Customer's Home by Flipkart's Authorized Service Partner

Warranty Type:
On Site Warranty: Within the Warranty Period, Flipkart's Authorized Service Partner Shall Repair the Product at the Customer's Home.

But now they are not providing me the same. I want my money refund or repaired my product.

I ordered an Emporio Armani watch from flipkart, order no. OD[protected]. I returned the item on the very next day of delivery as it was a case of misshipment. The product has been picked up for return but I haven't received the refund money yet in my account. Please refund my money back soon.

I ordered the product on[protected] and invoice date is[protected]. my order id is OD[protected] COMPUTER|dell|3542|ci5|8|1|2|win|red|dell inspiron 3542 notebook (4th gen ci5|8 gb|1 tb|win 8.1) The product's Express Service Code is [protected]. Issue: The product is getting restarted often (15 mins once). The hardware is of problem and keys are not stable. I called flipkart for replacement. They redirected me to go to nearest Dell showroom for free service. They said this product has 1 year hardware and software warranty. I called toll free number of Dell : +[protected] and spoke with the technical team. They spoke for 30 mins and finally said this product has no warranty details and service cant be done. Out of warranty service can be provided which has to be paid. I checked the Product's information Which said the product is shipped in month of may and it has no warranty. ​ Please see the image which says no information available. this is why dell refused to do service. I donot want a product which is of old stock or used. I want the refund back. Please take back the damaged product and give me the money back. I have spoke to Pooja ( flipkart phone assistant), I have the audio for proof. I will have to take server action if I am not getting my money back. I have sent you all the proofs and details of the product. Email id: [protected]@gmail.com Ph number: [protected] Take immediate action!!!

Yesterday i ordred this product but dut to some network problem the order placed twice... yesterday i cancled 2nd order and keep 1st order to diliver at given address. today i got call from flipkart and told same i order same product twice to recive both press 2 or to cancel 2nd order press 1 i press 1 and now when i track my order both the orders are cancled... date on placed order-Sun, 29th Nov'15 order id- OD[protected]

I have bought a Onida LEO32HAIN 80 cm (32) LED TV with Order ID : OD[protected] through mobile and offer was there to provide free installation and demo, product received on 17th Nov, after delivery on 17 Nov, Courier partner updated delivery on 19th and flipkart was scheduled demo on 24th Nov, but it was not done after so many complaints flipkart again scheduled demo on 29th Nov and same was also not done. also they updated status are " your demo and installation done hope your enjoying your product", but still demo and installation not done by flipkart I have tried to reach out to flipkart over phone and mails many times and pretty disappointed the way hey responded, after raising many complaints they called and says your demo done by this this date. they are save one template for all customers i.e ''We apologies for taking longer than expected to resolve your issue. We request you to provide us time till this this date to get back to you. Thanks, Flipkart...'' Kindly look into this issue and take action against Flipkart

I purchased Motorola mobile from flipkart website, After got this mobile within 40 days mobile has problem. I have given Authorized Motorola service center date on[protected]. They checked mobile and finally said this mobile mother board has gone it will take 10 days time priority for repair. I said ok and taken serivice receipt and came back. After 15 days[protected] i called this service center, Who said with in a two days will ready. Then finally today[protected] again they said spare not came we unable to attend service, i got angry and asked them to replace new one, did not response properly. Many times i purchased flipkart this kind of thinks never happend in my life. I need solution for this issue from Flipkart. Please do the needful immediately. Regards, G.Karthik. [protected]

I booked the fridge on 9th Nove 2015, The order number is Order ID: OD[protected] Item : LG GL-B205KSLN 190 L Single Door Refrigerator They have still not given me the product. Till date i have been given 8 dates to resolve my issue, but neither they are giving me my product nor are they refunding me.Till date I have called their customer care number as 17th Nov, 21st Nov, 23rd Nov, 26th Nov, 28th Nov, 30 Nov. Every time they eat my time as 20-25 minutes and bluff me that my issue will be resolved. It is effecting my health too..I want my money back

It’s been really a frustrating situation and shame to tell that FLIPKART is doing such mistakes AGAIN AND AGAIN and making customers life miserable. Initial Order which I have placed on NOV 17 for Racold Pronto 6 L Instant Water Geyser (OD[protected], instead of delivering the product that I have ordered, FLIPKART Seller has delivered different product which is Racold Pronto neo. I have requested for REPLACEMENT /refund. Instead of solving the issue, one of the FLIPKART escalation team executive ANKUR MANI Kalitha has misbehaved with me. I have raised a complaint for this and nothing has been done about his misbehave. I have raised a request for refund but I do not have any news and it is really taking long time for Flipkart to refund. A person by name PRAVEEN was following it up but no news till now. Second time I have placed the order for the same item which is Racold Pronto 6L-3KW on NOV 22nd 2015 for Cash on Delivery (OD[protected]. But again they have sent me the incorrect product which is Racold Pronto Neo. At the end what I would like to say is, any ways FLIPKART is not fulfilling the customer requirement, instead they just argue without any resolution and what I think is, it’s absolutely waste of time dealing with the flipkart. FLIPKART is least bothered about the customer concerns. I have ordered the Water geyser because o[censored]navailability at home, and there are aged people @ home who are 90+ and 3 older aged about 87, 70 & 65 respectively. I have been wasting my time with flipkart from past 15 days with out any resolution's. They really don't bother about customers time. Any ways these things FLIPKART cannot understand and they know only business and irresponsible way of behaving with the customers and not solving the issue. Finally I would like to say, they are behaving irresponsibly with the customers and not solving the queries and concerns timely and just WASTING THE TIME. I have been talking to the FLIPKART executives but none of them are ready to agree to solve the problem apart from eating my time. Consecutively THEY HAVE DONE THE SAME MISTAKE WITH THE SAME CUSTOMER BY DELIVERING THE WRONG PRODUCT WITH THE 2 CONSECUTIVE ORDERS. I Would really request you to forward or send to the team or person who can help in this case to solve the problem and ensure such mistakes doesn’t happened with any customer in the future. Thanks & Regards I can be reachable @ [protected] My name is Harish Kumar J

Hello, I have made transaction of 6999 rs (Wallet (6033+ 966 by SBI internet banking). Payment failed while redirect from payment site and order did not generated which i have got an email of refund from flipkart but now they say order data does not exist or Wallat gft vouchar is already used. Please help me. Registered Mob :[protected]

Product (WD hard disk) delivered on[protected]. Checked on[protected] WD website the hard disk is out of warranty. Called flipkart about the incident, they are not ready to replace nor return the amount. I request for a refund of my amount. My name is Akhilesh Dubey. Contact no : [protected]

  Re: [Incident: IN[protected]] People Govind Singh Nov 29 at 3:03 PM ToFlipkart Customer Support [protected]@flipkart.com [protected]@rb.nic.in Message body Failed Call backs; Failed promises and continuously harassing me for last 10 days; is this what I paid for? Did I do any mistake by buying a laptop from you? Why am I being asked same question every day; I have told you already that I need my replacement hand to hand from my Ghaziabad address as I do not have any one in Delhi any more. Why can't you ask your Vintage Dealer who has cheated here to deliver the shipment to a non service zone since all this kios is created by Dreamdealz. Why did Seller sent me the wrong product and I am not the only one who got it; he has done it with several customers almost to all who ordered this Variant. I need a resolution my problem asap???? You all have wasted 10 days already and I am back to square one? AND FOR GOODWIL FOR YOUR BRAND; STOP HARRASING ME BEFORE I PUT THIS ENTIRE CONVERSATION ON SOCIAL MEDIA AND FORUMS. SACHIN - I assume you need some Introspection here? From: Govind Singh To: Flipkart Customer Support ; "[protected]@flipkart.com" ; "[protected]@rb.nic.in" Sent: Thursday, 26 November 2015 7:32 PM Subject: Re: [Incident: IN[protected]] Flipkart- Here's another Feather added to HAT; its not only me complaining about this product or seller. attached is the screenshot of your Review product for this page where another customer has been Cheated by Dreamdealz? I am yet to get a response from Mr. Bansal? From: Govind Singh To: Flipkart Customer Support ; "[protected]@flipkart.com" ; "[protected]@rb.nic.in" Sent: Wednesday, 25 November 2015 9:22 AM Subject: Re: [Incident: IN[protected]] Flipkart- Why did you lie o me yesterday when you said the product is unavailable and you can refund the amount I paid for this If I wish. I managed to add the same product in my Cart today? I do not want REFUND and I strongly recommend you to ship me my Ordered Laptop on Priority! From: Govind Singh To: Flipkart Customer Support ; "[protected]@flipkart.com" ; "[protected]@rb.nic.in" Sent: Tuesday, 24 November 2015 8:13 AM Subject: Re: [Incident: IN[protected]] Flipkart, This is not what I Paid for; I expect a better and a priority resolution to my complaint. Why am I sent a different variant of Laptop; what are you doing about it. I wrote to your CEO as well and I assume he has also taken the customers for granted as until now I haven't received any acknowledgement or response from him. I am attaching the screenshot of the Laptop that I received yesterday against the order I placed online. I hope you would understand my aggravation and pain. I am not appreciating this and Flipkart hasn't done justice until now to get this moving. I wouldn't give up and willing fight for my right if I have to go to consumer court! I need my ordered product to be delivered at my Ghaziabad residence. My Address is Govind Singh; 5014 Tower 1; Block E3; Crossings Replulik; GH7; Ghaziabad 201009/201016 Below is the description of the Variant I ordered. http://www.flipkart.com/hp-240-g3-series-l9s60pa-core-i3-4-gb-ddr3-500-hdd-noteb...⇄ Specifications of HP 240 G3 Series 240 L9S60PA Core i3 - (4 GB DDR3/500 GB HDD) Notebook (14 inch, Black) Input Web Camera HD Webcamera Power Battery Backup Up to 6.3 hours Warranty Covered in Warranty Accidental & Damage Protection Warranty Summary 1 Year manufacturing warranty Display Resolution 1366 x 768 pixels Screen Size 14 inch Screen Type TFT Colour Display Communication Ethernet Integrated 10/100 Ethernet LAN Bluetooth v4.0 Wireless LAN IEEE 802.11b/g/n Ports/Slots Multi Card Slot 1 Media Card Reader USB Port 2 x USB 2.0 HDMI Port 1 HDMI Storage HDD Capacity 500 GB General Brand HP Model Name 240 Series G3 Series Part Number L9S60PA Model ID 240 Lifestyle Everyday Use Color Black Memory Expandable Memory Upto 8 GB System Memory 4 GB DDR3 Optical Disk Drive Optical Drive DV DRW SuperMulti DL Machine Dimensions Weight 2 kg Color Black Graphics Dedicated Graphics Memory Capacity NA Graphic Processor Intel Hd Graphics 4000 Dedicated Graphics Memory Type NA Platform Operating System Free DOS OS Architecture 64 bit Processor Brand Intel Variant 5005u Processor Core i3 Clock Speed 2.0 GHZ In the Box Sales Package 1 Laptop, 1 Charger, 1 Battery Below is description of the product I received. IMEI/Serial No: ] K1C59PA#ACJ . which has PROCESSOR Brand Intel Chipset Mobile QM77 Express Variant 4005 Processor Core i3 Specifications of HP 240 G3 G3 Series 240 G3 K1C59PA Core i3 - (4 GB DDR3/500 GB HDD/Free DOS) Notebook (13.86 inch, Black) Input Web Camera HD Webcam Power Power Supply 65W Smart AC Adapter Battery Backup Up to 6.3 hours Warranty Warranty Summary 1 year Next Business Day Onsite Warranty Service Type On site Service. Customer needs to call the near by Authorized Service Center service engineer will come to the site to get the product repaired or inspected. Display Resolution 1366 x 768 pixels Screen Size 13.86 inch Screen Type TFT Colour Display Communication Ethernet Realtek Ethernet (10/100/1000) Bluetooth v4.0 Wireless LAN IEEE 802.11b/g/n Ports/Slots Multi Card Slot 1 Media Card Reader HDMI Port 1 HDMI USB Port 2 x USB 2.0 Storage HDD Capacity 500 GB General Brand HP Series G3 Series Model Name 240 G3 Part Number K1C59PA Model ID 240 G3 Color Black Lifestyle Everyday Use Memory Expandable Memory Upgradeable to 8 GB System Memory 4 GB DDR3 Optical Disk Drive Optical Drive DV DRW SuperMulti DL Read/Write Speed 8x Machine Dimensions Weight 2.1 kg Dimension 376 x 247 x 35.8 mm Color Black Graphics Graphic Processor Intel HD Graphics 4400 Audio Speakers Integrated Stereo Speakers Platform Operating System Free DOS OS Architecture 64 bit In the Box Sales Package Laptop, Charger, Battery Processor Brand Intel Chipset Mobile QM77 Express Variant 4005 Clock Speed 1.7GHZ Processor Core i3 http://www.flipkart.com/hp-240-g3-series-k1c59pa-core-i3-4-gb-ddr3-500-hdd-free-...⇄ Anticipating a swift and positive response. Thanks Govind From: Flipkart Customer Support To: "[protected]@yahoo.com" Sent: Tuesday, 24 November 2015 1:05 PM Subject: [Incident: IN[protected]] Hello, Order ID : OD[protected] Product : 'HP 240 G3 Series 240 L9S60PA Core i3 - (4 GB DDR3/500 GB HDD) Notebook' Thank you for taking your time to write to us. I am really sorry for the miscommunication in the previous mail. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We?ll get you back with an update by November? 26, 2015. You have my assurance that we?ll have your issue resolved at the earliest. I request your kind patience in this regard. Regards, Mohammed Naushad Flipkart Customer Support

I asked for the replacement of my product from flipkart which I purchased in October 3rd week. They gave me the replacement of the same. But at the time of delivery I'm not available at my place to receive it so I asked them to hold it for 5 days. As every courier company holds the consignment for atleast 7 days, but they refused to do so and told me that the consignment will return. I want to complain about the same, That such e-commerce companies are not providing these facilities through their own channel and are harassing the consumers to take the consignmenton the promised date inspite of his instructions. Pl look into it and make it possible so that every consumer will not be harassed.

I have purchased an washing machine through flipkart, but since after 15 days, havent heard anything from the courier partner. It was showing shipped on my status but that actually didnot happened. This is second time this is happening. please check with the courier partner and help me getting the product. I really not intended to put it here, but after all the strugles getting my product, i just visited here.

Hi I have recd a gift voucher from my brother (Bhai Dooj gift) amounting to Rs. 10000/-. On 20th Nov (Friday), I purchased a power bank​ with 1199/-, Order ID - OD[protected]. Next I bought a Philips Ujjwal Mini LED Lantern Emergency Light (Blue) and at the time of purchase it was 799/-. I made payment through the voucher then the following comment appeared. "Something went wrong. In case you have made successful payment we will process your order. For more queries contact Customer Support with transaction id TX[protected] " Both the amounts (1199+799) = 1998/- has been deducted from the voucher and balance showing 8002/-. I called customer service on Friday and they assured that I will get a call on 21st Nov bu 5pm but nothing happened. Sent multiple mails with no revert. Either flipkart refunds my money or send the product. Regards Aparajita [protected]

I was purchasing Lenovo A6000 Plus mobile from flipkart and getting multiple defect product as well as raised the quirey to flipkart for this issue with SR IN[protected] and they told me once you visit service center and take job sheet with problem and send me.I will change your mobile or refund your amount. They are taking all bank details with me for refund. I was sent that sheet but write now they told me unable to do that. Mobile has multiple problems over heating, better charging and backup, touching, flash light not working. So I humble request you to please look into my issue asap and provide better resolution. Thanks, Ram Awtar Mon no. [protected]

Order #: OD[protected] Phone was used just for 2 days, issue noted was immediate after the first boot. 1. Ear piece gives bad quality sound, wont be able to make calls with good voice quality. 2. Phone hangs randomly and gets restarted with phone reset. No data can be saved in there. Tried resetting phone to factory setting, disabled many apps that eats memory, updated android and other apps. Phone seems useless here. Wasted 8000 Rs in Flipkart. As per Buyer protection scheme, Flipkart was supposed to replace/refund. Return request was straightaway rejected after checking the phone remotely with their app called "Smartcheck". It just analyses hardware performace for that moment. They themself not sure whether it can catch typical hardware issues. Memory card was not present in the phone when they checked it remotely via the smartcheck app. Surprisingly they found my memory card is full and so it hangs. This clearly tells about the credibility of this troubleshooting app Flipkart is boasting of. Recorded the conversation with customer care as a proof for future proceedings. Customer care asked me to contact Lenovo Service centre to resolve the issue. Why should I go for it when there is a protection scheme in place and issue was reported immediately - on 2nd day of delivery. Bought the product with trust in Buyer protection scheme from Flipkart but in vain. Going to challenge the credibility of the app "Smartcheck", Buyer protection scheme & mental agony caused by this purchase.

This complaint is related to my flipkart order id OD[protected]. I had purchased Eagle QQ155 Roti/Khakhra Maker on 14th October 2015 . A broken product was delivered to me few days later, I requested a replacement for the damaged product. The second time an unbranded and broken roti maker was delivered. I again complained to flipkart about the same and they suggested another replacement to which I agreed. In the third delivery that happen on 23rd November one and a half month after placing the order came with a product that was even more damaged and broken, completely useless. When I confronted Flipkart they could only say sorry and offer refund. I have purchased this item during the discounts at Flipkart and not the product is available at triple the cost on other sites. I do not want a refund I want the proper product. Flipkart says they cannot give me the product now. only refund. I have photos and damaged product with bills as evidence.