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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 678

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R
rajukari
from Mumbai, Maharashtra
Jul 24, 2019
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Address: 490001

Dear sir/Madam

My name is Raju and my registerd mobile number is [protected]/[protected] and my card number is [protected] And I am here about my problems i am facing this issue from last 2 months till now it is not resolved from that time continously i am contacting call centers and branch even i mail to the customer care 2 times they didn't help yet please close My Card or do something because the emi conversion is not yet done while in my credit card account offer available and now they are deniying please its my request to do help me because Continuously I m getting calls from collection department each and every next hour why you peoples not understating my problem as I told you the fault is happen from your call center they did not converted my used amount into smart emi during the offer period on my account when I call to customer care they said it wil take upto 48 to 72hr it will be converted but it is not done till now for that I call center but they normally responding it will update soon like that only after 10days of this issue now they are dennie for converting my amount when they promise me like we wil convert as per the offer I didnt expected fraud promise from hdfc And that time we got hospitalized my son operation we paid that amount and mean while I am Getting like this harassment Calls Everyday please help, me team so that I can make a payment on monthly basis so that I can pay I am in problem kindly please understand My problem collection department is continuously harassing me and I m not able to pay the whole amount instantly please now atleast convert my debit trasaction into emi so that I will be not getting any calls i have been Getting harrassing and abusive Calls Every time i am living with My family it feels very bad such kind of harrassing calls are causing extreme distress at home and i m neeeding a help from your side only I visited their branch, called up call centers but no resolution was provided from May month i am facing this issue nobody is taking action why it is not done till now when The offer is available in My Hdfc credit Card A/c i need a help from you please its humble request you to provide me the option on installments to make a payment for my outstanding because they are increaing each month fines and penalities and intrest, Gst for my outstanding how can i bear this much at the spot payment i having family and having financial problem in my house please help me for my concern call me or else please respond my Messenge via call or E-MAIL or else Mesg whatever the medium it is but please resolve my issue as soon as possible because its very emergency to resolve because collection Department is calling me they are asking for the payment My current number is [protected] or else [protected] u may call to my number to resolve my issue soon They are asking something settlement of my card like that for 6months that i dont want to do because that also they are asking me to pay 19900rs per month till 6month like that please help me team I am waiting for ur help because they have given me 2days time for this .offer is availble in that time when i given a commitment and as per the customer care told me he wil done within 24 to 48hrs still it is not done now tell me what to do with this i am not able to pay the money

Regards : Raju
contact no : [protected]/[protected]
HDFC Bank customer support has been notified about the posted complaint.
Aug 02, 2019
Updated by rajukari
still no reply from the hdfc kindly respond me regarding my complaint
Verified Support
Aug 03, 2019
HDFC Bank Customer Care's response
"Dear Customer,

We observe that you wish to avail Smart EMI facility on your card account. We would like to clarify that, all EMI offers are time-bound offers. We wish to inform you that we are unable to extend EMI facility for your credit card at this point of time. We take this opportunity to inform you that we would intimate to you once the offer is available on your card account. We earnestly seek your understanding in this regard.

-Anay
HDFC Bank Customer Assistance""
Aug 04, 2019
Updated by rajukari
When the offer is available you people didn't activate that offer after so many calls and emails atleast waiveoff the charges happen from that time interest has been charged late penalty and financial charges has been charged kindly remove all the charges whatever the amount I used I will make the payment
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    G
    Gowtham2014
    from Chennai, Tamil Nadu
    Jul 24, 2019
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    Address: HDFC Bank (All over India), Chennai, Tamil Nadu, 600097
    Website: www.hdfcbank.com

    My Loan E-Voucher No. [protected]

    I applied for Two wheeler zip drive offer through Net banking and after that i was asked to come to bank for signing the documents. One of your agents called me regarding it and then told me to bring the documents to bank for further proceedings but i told him to come to my home to get the signature and so that they can carry out the further process but still now no body have reached my home for getting signtuare in the document. You can see that i applied for this loan around 15 days back. Since no action have been taken from your agent for past 15 days this two wheerler license offer has been closed.Do you think is this my fault?

    I was trying to gift this vehicle to my mother on birthday but nothing happend.As customer of HDFC Bank I was highly in difficult situation.

    I'm highly displeased with this activities.I'm going to write this down in public forum for sure.

    For your information that offer also got closed since no action for around 15 days

    Thanks
    Gowtham
    +91-[protected]
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      J
      jiten mohangekar
      from Pune, Maharashtra
      Jul 24, 2019
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      Address: Bhekarai nagar , phursungi, Pune, Maharashtra, 412308

      Savings Account No.: [protected], MAGARPATTA - PUNE

      HI

      I have recieved insta LOAN of of 1 lac 13 000 in my account today which i havn, t requested.

      This is the account
      [protected] which is on zero balance from some time i and no transactions been done on this from long back.

      Just by clicking on the Interrupting Pop up msz in the ATM machine you people are sending the LOAN amount in the account, then you guys are ### without call confirmation.
      Also you guys stay offline on weekends and after 8PM on week days .
      How could a guys reach you in such situations.
      And this is a very unpleasant activity you guys have done with me.

      I have already caring one Home LOAN from HDFC bank, one insta LOAN is already is going on.

      i am your customer from more than 5 years and today you guys spoiled it.
      I demand to take back the insta LOAN amount immediately from the account.

      And i will make sure that i will close each and every LOAN with hdfc and now onwards i will avoid using the HDFC card too.
      HDFC Bank customer support has been notified about the posted complaint.
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        D
        Dixit4
        from Mumbai, Maharashtra
        Jul 24, 2019
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        On 23rd july one assist. Deducted rs.1399 from my credit card without any notice or confirmation.

        I din't expect this irresponsible behaviour from hdfc

        I'm not hdfc credit card. My account is activated with one assist mfee and charged amount 1399 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

        Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
        And hdfc bank also has to recheck this issue with the auto payment modes.

        Please kindly take a notice and cancel the plan and repay my amount rs.1399 as soon as possible.

        So request you to please cancel this activation against my credit card, and refund my money also.
        Relationship no with one assist : 7713049

        Regards,
        Dixit shah.
        HDFC Bank customer support has been notified about the posted complaint.
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          F
          fireflies n starryskies
          from Mumbai, Maharashtra
          Jul 24, 2019
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          Address: Building No 2, Flat No 19, Calpana CHS. Opppsite Ghantali Devi Temple,Sahyog Mandir Road ,, Mumbai City, Maharashtra, 400602

          Hello I paid rs ninety nine thousand five hundred and nine rupees. 99, 509 on 27th June 2019 to thomas cook for buying foreign exchange, by a debit card through PAYZAP payment gateway.
          the money got debited from my icici bank account but never got credited to the seller thomas cook(the seller confirmed it on email).
          My money is stuck in payment gateway of HDFC PAYZAP
          It's been over 1 month i havnt got the refund yet..
          Kindly assist me how to get the refund
          +2 photos
          HDFC Bank customer support has been notified about the posted complaint.
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            N
            nireesha damu
            from Bengaluru, Karnataka
            Jul 24, 2019
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            Address: 560076

            Dear Concerned, I received a call today from the number [protected]. She claims she is from HDFC and the first sentence she spoke in English and the sentence is good afternoon. I thought it is a professional call and after that she spoke in tamil. I have two question for HDFC - why they speak in tamil for a person in non-tamil state ? And the phone is registered under Mumbai state and name displayed is HDFC. She is calling from Mumbai registration to a person in non-tamil state and speaking in tamil.
            Secondly, For your kind information, my number is registered for DND both in my service provider and your HDFC web site. My request is to address this type o[censored]nsolicited calls and I can definitely say, this lady keeps changing the phone nos and keeps calling from different numbers saying she is from HDFC. It is a kind of turmoil for me - it disturbs so much when busy working on my system and HDFC has to pay me for the health consequences because of these calls.
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              shadab1312
              Jul 24, 2019
              Resolved
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              Resolved

              Address: Lucknow, Uttar Pradesh, 226010

              Hi team,

              I did a transaction of 9000rs from chillr app in aug 2018 but the transaction got failed but the amount is still not refunded.

              Can you please take action on it and get the amound refunded.

              Transaction details:
              Transaction-id: [protected]
              Reference no: [protected]

              Below are my details:
              Name: mohd shadab
              Mailid: [protected]@gmail.com

              Thanks,
              Shadab
              Sep 11, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 25, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. In case if the merchant/beneficiary denies of having received the funds for the said transaction or there is no revert from the merchant/beneficiary, do write back to us with the merchant confirmation or beneficiary account statement of non-receipt of funds on [protected]@hdfcbank.com

              -Nadia
              HDFC Bank Customer Assistance
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                M
                Mihir.b.patel
                from Ahmedabad, Gujarat
                Jul 24, 2019
                Resolved
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                Resolved

                Address: HDFC house, navarangpura, Ahmedabad, Ahmedabad, Gujarat

                When we visited the hdfc house building in navarangpura, ahmedabad.. There is no any parking facility for visitors to park their 2 or 4 wheeler. And if we park outside the bank, then the going wheeler will deal our vehicle.in this scenario, where customers goes for parking!? The bank or builder has not approved parking facility at the time of making of building!?
                +3 photos
                Aug 28, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 24, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Thank you for bringing this to our attention, we have noted your feedback and shared the same with the concerned team. Kindly contact us on [protected]@hdfcbank.com if you need any further assistance.

                -Amitha
                HDFC Bank Customer Assistance
                I have lost my food card in 2018 while I was travelling to UK. Now that I am back to India, could you please help me get a new card which has the old balance transferred to it.
                Name: Yashaswini Manjunath
                Food card : [protected]
                start date : 11 jan 2017
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                  I
                  Ibaphi
                  from Mumbai, Maharashtra
                  Jul 24, 2019
                  Resolved
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                  Resolved

                  Address: C-358 defence colony, 110024

                  Hi,
                  I would like to complaint about false advertisement hdfc faked to credit card users stating easy emi options when use. But after a transaction is done, hdfc denied to convert my credit card spending to emi option stating such offer is not there. Why would i use an hdfc credit card if such hardship is prevails. Customer service provide false promises that emi offer will be offered in a week's time but even after a month there is no such offer. This is scam & tricks to charge huge lumpsum from credit card users by hdfc. I really regret using hdfc credit card after this experience of no help & i really want to escalate further this as a scam from hdfc looking forward to take legal action against hdfc false advertisement & offers related to emi conversion of credit card transactions.
                  Aug 28, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 24, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We observe that you wish to avail Smart EMI facility on your card account. We would like to clarify that, all EMI offers are time-bound offers. We wish to inform you that we are unable to extend the EMI facility for your credit card at this point of time. We take this opportunity to inform you that we would intimate to you once the offer is available on your card account. We earnestly seek your understanding in this regard.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    A
                    abhishank
                    from Delhi, Delhi
                    Jul 24, 2019
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                    hdfc life policy - fraud

                    If you want to avoid being defrauded, if you care about hard-earned money - avoid hdfc life policy, at any cost.

                    I was working with an ngo and somehow saved some money to buy an hdfc pro-growth plus policy. One day an hdfc customer care representative called me to tell me that i have not put money in good funds and hence the policy is performing very bad. They also said that they can send someone to help me understand how...
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                    A
                    abhishank
                    from Delhi, Delhi
                    Jul 24, 2019
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                    Guys, please don't ever use hdfc bank for any service or product, the worst bank in the world.

                    I have been a customer for a long time, even my salary account is in this bank. I applied for a credit card thinking that i will get good customer service. There was no response whatsoever. Then i checked my cibil score and i saw that hdfc checked my score 3-4 times in a month which resulted in a massive drop in the score. I was in high 800+ before this incident.

                    No one ever visited me for the credit card, i dropped so many emails, raised so many complaints but nothing happened.

                    I have decided to shift my salary account to a different bank and close my saving accounts with hdfc bank.

                    Lets together make sure no one opens an account with them or use any of their other product, this is the worst thing you can do to yourself
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 24, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to provide us the following information to enable us to verify our records and assist you with regard to your query : • Name as mentioned in the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Preethi
                    HDFC Bank Customer Assistance
                    Jul 25, 2019
                    Updated by abhishank
                    it says [protected]@hdfcbank.com, where exactly do I send the message??
                    Jul 25, 2019
                    Updated by abhishank
                    Also, it's just so damn funny. You do not trust your system or your executives, that you expect us to write down their name, contact info, etc etc because we might need that in the future to complain.

                    NO ONE WRITES THESE THINGS DOWN !!! DO YOU ???
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                      J
                      Jeenia Chatterjee
                      from Mumbai, Maharashtra
                      Jul 23, 2019
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra

                      I am an existing imperia customer of hdfc bank. My relationship manager contacted me in mar 2019 and insisted that i should apply for hdfc infia credit card as that will be life time free for imperia customers.in jul 2019 i received the credit card bill with annual charges of rs. 11800/- now my relationship manager is saying that she is trying to figure out the issue why the bill is sent to imperia customers. However she is suggesting that i should pay the bill now and she will try to get it remitted in my account. I don't understand why there is so much confusion between 2 departments within hdfc. I have never used the card. And rs. 11800/- is not a small amount. If i have to pay this amount, i will surely close my account with hdfc next month itself. Please look into the issue at the earliest.
                      Aug 25, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please share your the last four digits of your Card No., along with the registered mobile number & email ID, along with the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        M
                        Murukesan Madhu
                        from Mumbai, Maharashtra
                        Jul 23, 2019
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                        Address: No. 52, 7th Street, Kancheepuram District,, Kanchipuram, Tamil Nadu, 603102

                        Am Murukesan from Kalpakkam. HDFC bank account holder. Am not used my debit and credit card for past 1years. But I receiving call from customer care of bill payment for 12280rs. I asked to send statement for that still am not received any mail regarding of this payment but my credit card amount monthly by monthly increasing. All insurance cancelled and refund amount slip for received on 2month and 4month. But still my credit card amount increasing. Need help. Unused card payment call coming please help me.
                        +1 photos
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jul 23, 2019
                        Updated by Murukesan Madhu
                        The 2 slip for refund of insurance slip copy photo enclosed to this msg.
                        But still am receiving call for payment credit card bill. But am not used credit card for past 1years. But in credit card bill is increasing monthly. 12280rs bill came. Why this much amount I don't know. Monthly credit card statement is not coming to my mail. I ask customer care to send bit still am not received any mail from HDFC credit card detail.

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                          O
                          Oishee Chakrabarti
                          from Mumbai, Maharashtra
                          Jul 23, 2019
                          Resolved
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                          Resolved

                          Address: 4/99, Vidyasagar Colony, Ramgarh, Kolkata, West Bengal, 700047

                          Several times i send reminder mail regarding previous complain for amb charges deduction, complaint no - hbl=[protected]. My customer id is 49146420 & account no. Is [protected].
                          I was charged twice (354 & 531) total 885/- rupees on 11th june, 2019 without any prior intimation. After complaining bank returned 750/- rupees but ridiculously the didn't returned 135/- rupees. Which is said to be gst!! When the amb charges amount is 0 how its gst can be calculated as 135/- rupees?? A very casual excuse from your side.
                          Moreover i received a call from phone banker regarding this matter & when i responded that i am not happy with the partial return that phone banker assured that they will take care of that. Unfortunately the "caring" is still pending from your side. Last but not the least that phone banker advised not to close this account as refund is still pending from bank, but now this particular account is showing -708 as current balance!! Though there is no such narration available on net banking for this negative balance. I must say a very poor grievance handling by hdfc bank. I need a proper solution for this complaint, close this matter asap.
                          Sep 16, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 24, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Our team has already responded to your email on June 27, 2019 at 12:32 PM. Do revert to our email in case of any pending issue.

                          -Nadia
                          HDFC BANK Customer Assistance.
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                            J
                            jiten mohangekar
                            from Pune, Maharashtra
                            Jul 23, 2019
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                            Address: magarpatta pune, Pune, Maharashtra, 411014

                            HDFC banks credited insta loan amount credited to my account without my confirmation on call.
                            By just clicking on POP up msz in ATM machine by mistake bank has transferred amount to my account without calling for confirmation and without sharing any loan details to me.

                            Savings Account No.: [protected], MAGARPATTA - PUNE
                            Complaint no [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              Shweta Gotur
                              Jul 23, 2019
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                              Hi

                              I have been charged with 4274/- rupees as amb charges.
                              I have not been notified of this charges prior the deductions have been made to account.
                              Please waive this charges so that I can continue crediting my account
                              if not possible please close my account
                              Also please let me know what balance to maintain in my hdfc account so that I will not be charged again as amb.
                              +1 photos
                              HDFC Bank customer support has been notified about the posted complaint.
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                                H
                                Hetal Khambhata
                                from Palghar, Maharashtra
                                Jul 23, 2019
                                Resolved
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                                Resolved

                                Address: Plot No: 14,15,16,17, sundaram Industrial zone,, chintupada road, village - Mahim, 401404

                                I am customer of hdfc bank. I have credit card.

                                My personal detail is - name is hetal khambhata/mrs. Hetal akshay randeria. The bank is activated one assist facility in my credit card which i do not want in account, which i have paying rs. 1399/- per year.

                                I need to remove this facility from my account/credit card. Permanently.

                                Thanks
                                Hetal a randeria
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                I didnt recieved of rs1025.49 and 425.49.I booked train ticket from paytm but booking not confirmed and amount deducted.paytm refund money to my bank but bank didnt credited my acc with that refunded money.its about 21 days.
                                Dear Hetal,

                                Greetings from OneAssist!!!

                                We regret any inconvenience caused to you.

                                We are unable to locate the account using your name. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

                                Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                Looking forward to hear from you.

                                Regards

                                Team OneAssist
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                                  H
                                  Hakkim Raja J
                                  from Mumbai, Maharashtra
                                  Jul 23, 2019
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                                  I loaded money to payzapp wallet.
                                  The amount was rupees 1000/- and 100/-.
                                  It is showing in the wallet that transaction failed but the amount is deducted from my sbi card.
                                  I made the transaction rs.1000/- on 12.07.2019 @11.57am and rs. 100/- on 13.07.2019 @5.31pm.
                                  I want refund of whole money as soon as possible otherwise i am gona sue this company and i will demand the compensation too for my work intereption
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  I had an outstanding of INR 1, 057 (Auto pay to MTNL Telephone Bill). In view of the transactions of high value, subsequent to the due date, a heavy and unreasonable penalty of INR 3, 317.97 is slapped on my card. Request you to consider reversal of the same.
                                  Hi, this is Suresha P, I'm from Bangalore and my credit card expired on August 2018 after that I have applied for renewal of same card by twice till date I didn't get my card it shows negligence and horrible to wait such a long time
                                  My TID No IS 43014979
                                  My edc machine is not working for last 20 days
                                  Hi,

                                  Date of incident : 16 th july 2019

                                  Description:

                                  I Haven't spend my debit card for any international transaction but Amount has been deducted

                                  Cheque/Ref no : MIR[protected]

                                  Resolution : Amount refund.
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                                    T
                                    thousifm
                                    from Mumbai, Maharashtra
                                    Jul 23, 2019
                                    Resolved
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                                    Address: Bangalore, Karnataka

                                    @HDFCBank_Cares

                                    De

                                    My loan is approved 4 days back and still I haven't received the funds. It's been more than 12 days . After approval they asked my PF statement and form 16 . Who asks after approval. Very worst service. I am working in ana Australian bank as a credit officer. Now they want original bank statement with bank seal. After approval they want all this. They are not crediting the loan amount.
                                    +1 photos
                                    Jul 23, 2019
                                    Complaint marked as Resolved 
                                    Solved
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Aishwarya19
                                      from Delhi, Delhi
                                      Jul 23, 2019
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                                      Address: 13 M.I.G JAIPUR HOUSE, Agra, Uttar Pradesh, 282010

                                      I've paid from google pay to swiggy rs. 99 on the 21st of july as well as the 7th but both the times the transaction was failed but money was deducted from my account. Both the times i've to handle the transaction again. So, again, both the times 200 rs have been deducted from my account. I've talked to swiggy but they say that they've issued the refund and it is the back which is showing the problem. Please help me
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 23, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your complete concern, account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Team MobileBanking
                                      Jul 23, 2019
                                      Updated by Aishwarya19
                                      I did not get it. Please send me the e mail id so I can send the details to the mail.
                                      I am from Khammam i had taken a loan from centurion bank of punjab in 17/01/2007 I had cleared all the emis please help me in getting NOC . I came to know that Centurion Bank of Punjab is merged with HDFC Bank

                                      [protected]

                                      Byke is registered in the Name of Puranam Lakshmi Narasimha Prasad

                                      RC:AP20P3433
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