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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026

Complaints 32964

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Address: Gurgaon, Haryana, 122002

On 21 sept, rs 177 had deducted from my hdfc account number. For no reason when i checked my account statement the deduction this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 190919-. I don't know anything about this deduction? And i am not aware about that deduction why this deduction happen without my knowledge. And how can they do that?

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177/- levied to your account pertains to third party cash transaction done on 19.09.19 for Rs. 25000/- at Morena branch. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Zubin
HDFC Bank Customer Assistance

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Address: 374, Sector 10A, Gurgaon, Haryana, 122002

Hi,

I am using hdfc bank regalia credit card since a long time. Previously i was using diners club rewards credit card and bank told me to upgrade for regalia. There were around 10000 reward points in my diners club which bank told me to transfer to regalia card but when they change all point lapsed.
Now when i start using this regalia then from march -2019 they have adjusted around more than 10000 reward point again in credit card bills. And i have an account in hdfc bank and personal banker is assigned which is of no use. If you told her she said she will check but never called or pick the phone.
Iam fad up with the credit card services of this bank. As in the name of facilities, it's a complete fraud.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per product feature, upon upgradation of your earlier credit card to Diner's Premium credit card, the existing rewards points shall be carried forward to the new credit card on a proportionate basis the card variant. You may visit the below-mentioned link: https://bit.ly/2f81F4d. For further clarifications, we request you to contact our Phone Banking officers at the mentioned number in the below URL: https://bit.ly/2wwwruX.

-Zubin
HDFC Bank Customer Assistance

Sep 23, 2019

Updated by Praful52 Hello,

That's fine if you have given the reward pints base don Proportionate basis.But what about the reward points which are more than 10000 has been adjusted/lapsed since March-2019 without any information to the customer.

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P

Praful52

Sep 23, 2019

Hello,

That's fine if you have given the reward pints base don Proportionate basis.But what about the reward points which are more than 10000 has been adjusted/lapsed since March-2019 without any information to the customer.

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Address: Tharun Boys Hostel, D.No.7-1-632/101/1,, Bapunagar, SR Nagar,, Hyderabad, Andhra Pradesh, 500038

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I don't even know the company and this kind charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 20- sep - 2019
Hdfc credit card no. Xx4701
Oneassist membership id: [protected]

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 23, 2019

Dear Mohan,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 22nd September, 2019 and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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I am hdfc credit card holder i want to cancel my one assist membership.
Rupees 1399/ has been auto debited from my hdfc credit card without my consent on 7/9/2019. Kindly debit the amount of rupees 1399/ back and cancel the membership as i am not interested in this service any more so cancel the membership and debit the amount of rupees 1399/ repees one thousand three hundred and ninety nine immediately

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 23, 2019

Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Sastri road thillainagar tiruchy, Tiruchirappalli, Tamil Nadu, 620008

I have paid money more than used my credit card. I have written letter to the particular section. But till date i have not yet receive the excess money i have paid. Kindly take action against the particular bank. I have smashed my credit card as soon as i receieved a closing letter from the bank as they people said. I have not receieved the statement monthly as on 12th of every month

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Address: H-17a,single Stoery, Vijay nagar, New Delhi, Delhi, 110009

The manager,
Hdfc bank card division,
Po box no. 8654,
Thiruvanmiyur p. O.
Chennai – 600041

Credit card no..[[protected]]
Name:.. Dharmendra singh

We would like to inform you that i am utilizing your bank’s credit card for last 3 years. Due to some my health problems actually i have operated a surgery that is why i couldn't payment on time from last 4 to 5 months. I were adimt in hospital many time in this duration so please
I kindly request you to waive off the late fee, financial charges, all other tax of last 5 months as a good will gesture to a loyal customer of yours.

Incase you are not making waiver off the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,

Dharmendra singh
H_17a, single stoery
Vijay nagar delhi
Pin-110009
Mob. [[protected]]
Email. Dharmendra. [protected]@gmail.com

Oct 3, 2019

Complaint marked as Resolved

The manager, Kotak mahindra bank card division, Kotak infiniti, infinity park, general a k vaidya marg, off western express highway, malad east, mumbai, india, 400097 Credit card no..[4166464304663412] Name:.. Dharmendra singh We would like to inform you that i am utilizing your bankâ€™s credit card for last 3 years. Due to some my health problems actually i have operated a surgery that is why i couldn't payment on time from last 4 to 5 months. I were adimt in hospital many time in this duration so please I kindly request you to waive off the late fee, financial charges, all other tax from may 2019 to till date as a good will gesture to a loyal customer of yours. Incase you are not making waiver off the above charges, then i will surrender the credit card which please note Please do the needful. Thanking you, Yours faithfully, Dharmendra singh H_17a, single stoery Vijay nagar delhi Pin-110009 Mob. [8505886460] Email. Dharmendra. Soam@g

HDFC Bank customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by vidit1984 I will not get any revert from bank side .they did not resolve my problem sitill

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Address: 4TH PHASE, Barmer, Rajasthan, 344022

Hi sri
I am customer of hdfc bank. My 75% work online. Todaly i went to hdfc bank balotra (Rajasthan) branch. I want to fd interest certificate. First of i go rm but he said go counter then i go counter then he said go other counter i go other counter then she said go before counter. So i go again that counter he give me one fd certificate then i said i want both of fd int cetficate then he said wait 5 mt then i said i donot wait i am gaitting late then he said me first of all sign this form then i give intertest certificate.. Then i forbade then he said go bm so i go bm but my problems did not solve.
I am very unhappy about that service because i have 12 account in hdfc bank.
Plz raise my complain immedately and give me interest certificate as soon as possible

Oct 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 21, 2019

Updated by Padam Kumar Singhvi Hi sri
i am customer of hdfc bank .My 75% work online .Todaly i went to hdfc bank balotra (rajasthan) branch .I want to fd interest certificate .First of i go rm but he said go counter then i go counter then he said go other counter i go other counter then she said go before counter .So i go again that counter he give me one fd certificate then i said i want both of fd int cetficate then he said wait 5 mt then i said i donot wait i am gaitting late then he said me first of all sign this form then i give intertest certificate ..Then i forbade then he said go bm so i go bm but my problems did not solve.
I am very unhappy about that service because i have 12 account in hdfc bank .
Plz raise my complain immedately and give me interest certificate as soon as possible

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC BANK Customer Assistance

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Address: Chennai, Tamil Nadu, 600030

I had received call from this number [protected]. She ask me for some business to hdfc. I told i don't have any relationship with hdfc.

After she thrashed and scolded me and said i[censored] not interested then tell me first.

What wrong did i made. Did i ask hdfc to call me and i m ready to do some business.

Hdfc why you have people like these.

Oct 16, 2019

Complaint marked as Resolved

What is solution provided by your bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number IG[protected] for us to promptly respond to you via e-mail.

-Preethi
HDFC Bank Customer Assistance

Sep 21, 2019

Updated by Vigneshs27 There is no option to submit my complaint in the above mentioned url. Ask the person why she behave in rude manner.

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Address: 214 SUBHASH COLONY SANGANER JAIPUR, 302029

Dear sir

I have get two-wheeler loan on 14.08.2007 through centurion bank jaipur branch. Completed the two-wheeler loan, after completion of my loan i have not recd noc from bank and also bank has not given us the loan file no

I request u to kindly arrange to send me noc and from 34 for the two wheeler no rj14 sy 1701 in the name kedar mal chhipa 214 subhash colony sanganer 302029 jaipur

With regards

Kedar mal chhipa
214 subhash colony sanganer 302029
Jaipur rajasthan
Ph no[protected]
Mail [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Hi, my nane is yash naik. I had opened an account with hdfc during my tenure at my previous firm in 2018. After i left the firm, hdfc allegedly converted my salary account to savings account without my consent and has been charging me for minimum balance ever since.
My current balance is -2097 and the amount keeps on increasing each month by rs.600.
I am highly worried and shocked by the ethics shown by hdfc. It is worrisome to see such a reputed bank like hdfc conducting such behavior. A quick reply would be highly appreciated.

Name: yash naik
Acc no: [protected]
Contact: [protected]

Thanks and best regards.

Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-.

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank.

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank.https://bit.ly/2JgzzR7

Please visit for Terms and conditions: For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT

However in case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme.

In case an arrangement exists, we request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account.

Please visit the following link for address of our branches and ATMs https://bit.ly/2Hqff0y.

-Nadia
HDFC BANK Customer assistance

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Address: 560045

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account and i see that i have rs -4993 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer

HDFC Bank customer support has been notified about the posted complaint.

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Address: Vill.bhagwanpur post danpur udham Singh Nagar Rudrapur Uttarakhand, Udham Singh Nagar, Uttarakhand, 263153

Dear sir
My emi of two wheeler loan of month september was bounced so i payed it after a week to collection department dehradun to mr abdul but he not updated my emi till now and now i m getting calls from your bank and messages to pay your emi i have proof he has given me account detail and i have my imps ref no so please solve this problem my loan account name is mr ashok kumar arya

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Loan Account No. with the complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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How dare employee can call to my whatsapp no and mess me as need to pay by today else will come to ur address and amount will be deducted automatically from my account...
Is this the way u people train the employee.. Very bad process thought from hdfc credit card section.. Employee mob no is +[protected]...
I need a sorry from her else this will be an another issur

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Address: 560100

Hi

I applied for a credit card through branch and as per eligibility criteria, everything is matched like cibil score, itr (5 lac), etc. I submitted all concern documents like itr, itr computation, pan, residence proof, etc. Then later after 7 days executive called me and asked for profit & loss sheet and balance sheet for proceeding your application i said ok tomorrow i'll submit then executive said: "ok no issue". Later when i check the application status on 20/09/2019 it's mentioned your credit application status decline.

Why application is declined? Even my savings account also there in hdfc bank.

Oct 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your e-mail id on September 19 2019. The reference number for this interaction is[protected].

-Anay
HDFC BANK Customer Assistance

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Address: hyderabad, Hyderabad, Telangana, 500001

Hi this is sunil kumar and i am being harassed by hdfc shapurji towers branch collection (Hyderabad) /
Legal department for the payment of credit card as my emi autopay got stuck & payment not released due to non availablity due to festival and hdfc has charged unnecessary
Charges on credit card which i was paying from more than 15months but now they have started calling me
Aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
Agents and hdfc bank making nuisances, due to this i lost my family, my wife left me, friends and also my parents please suggest me on this situation.

HDFC Bank customer support has been notified about the posted complaint.

Sep 20, 2019

Updated by putnala Hi This is Sunil kumar and i am being harassed by HDFC Shapurji Towers branch collection(Hyderabad) /
Legal department for the payment of credit card as my EMI autopay got stuck & payment not released due to non availablity due to festival and HDFC has charged unnecessary
charges on credit card which i was paying from more than 15months but now they have started calling me
aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
agents and HDFC Bank making nuisances, Started my relatives & friends & harrsing them telling all ur family are thiefs/unethical people. Due to this i lost my family, my wife left me, Friends and also my parents Please suggest me on this situation.}

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt Management officers at[protected] / 49187504 with regard to your credit card outstanding or for any further clarifications.

-Nadia
HDFC Bank Customer Assistance

Sep 23, 2019

Updated by putnala Putnala Suneel <[protected]@gmail.com>
2:03 PM (1 hour ago)
to rbiteamcms, bohdfchyd, PriorityRedressal.CreditCards

Ms.Aditi,

In your whole communication till date you are only discussing about the loan & payments,

Thank you for giving me a revise & payment fees discount of 4500/- Which i dont require, were i can pay full amount.

I have raised an issue related to self respect, dignity, ethics, policies and a lot more related to a human being.

I always said in my all the communication mails i will pay your total amount, but what about the idiotic things and behaviour(Abusing & harrising) made by the HDFC bank staff(callers)(as mentioned earlier and submitted all the dates of call recordings from your HDFC bank) for your investigation purpose.
What about Aggressively abusing me with cheap & filthy language also they visited my home many times and started scaring my family & relatives for money.

Till date every day from past dated - 16th of this month sep -19 till 23rd sep-19, "every day minimum of 10 calls are made from HDFC Bank tele callers to my known sources which include friends, Relatives, staff, colleagues, business people, investors and inform them Sunil putnala is a defaulter and a fraud who had taken 2 lakhs from bank and ran away, Sunil & his family are thieves".

That is the statement from all the above mentioned sources to me personally called me and informed .

A question - after payment will your HDFC bank tele callers call all the above sources & intimate them as i have cleared the payments & iam not a thief ??

Now again am mentioning am ready to settle your payments, against Assure me a written apology letter mentioning the same that HDFC bank callers abused me harassed me given wrong statements to all my known sources.

In my last mail i clearly mentioned because of this statement I lost everything Physically, mentally & financially.

in last i request you again to give a Written apology to close the case immediately.

Sep 27, 2019

Updated by putnala Account/Customer ID: 40164851
Registered Contact Details/Email ID: [protected]@gmail.com
Credit Card Number: [protected]

Hi this is sunil kumar and i am being harassed by hdfc shapurji towers branch collection (Hyderabad) /
Legal department for the payment of credit card as my emi autopay got stuck & payment not released due to non availablity due to festival and hdfc has charged unnecessary
Charges on credit card which i was paying from more than 15months but now they have started calling me
Aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
Agents and hdfc bank making nuisances, due to this i lost my family, my wife left me, friends and also my parents please suggest me on this situation.

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Address: Plot no 202, flat no 7 first floor Sahakar Niketan opp sitaram prakash school off station road wadala West Mumbai 400031, Mumbai City, Maharashtra, 400031

My debit card no [protected] of bank of india rupay. I have used my debit card of bank of india at your wadala west atm center opp to wadala railway station on 18/9/19. I have tried to take out cash for rs 5000.00 at 11.16 am to my surprise amount debited by bank of india but cash not received from your atm. Then i have tried for rs500.00 and i have received cash amount from atm. Then 3 rd time i have tried for rs4500.00 again amount was debited to my account by bank of india but cash not received from atm. On checking with security man available at the center he informed that i will get revere's refund within 10/15 minute. But since i have not received the same i have immediately contacted bank of india they have informed to give them written complain and to submit refund application. I have completed that process today ie 20/9/19. Now kindly let me know when you will arrange to confirm the same to bank of india borivali west branch that your atm machine have not deliver cash of rs 5000.00 and rs4500.00 total rs:9500.00 to me. Awaiting your reply. Uday goradia [protected]

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly liaise with the Card issuing Bank for further assistance in this regards.

-Anay
HDFC Bank Customer Assistance

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Hdfc bank has put a hold on my funds as mi revenue hold through gefu, ac number is
Account number: 5010*2886
Ifsc: hdfc0001041
Branch: qutubullapur
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.

Oct 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using below URL https://bit.ly/2Lzhyn3 with your account number, your contact number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: 641050

My credit card validity got expired on january 19, and i am not using card from february 19. I have paid almost rs.30, 000/- to close my outstanding. But unfortunately i am receiving abnormal outstanding every time, i had recorded on previous talking with hdfc staffs, no clarity in balance amount, to be paid. Surprisingly the outstanding amount keeps on increasing irrespective of reducing. I would like to register a legal complaint against hdfc credit card division, chennai.

My credit card is jetprivilege.

Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed regarding the dues on your credit card account and request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the below URL.
https://bit.ly/2kweAnh

-Nadia
HDFC Bank Customer Assistance

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Address: Meerut, Uttar Pradesh, 250221

I have purchased a two wheeler liability only motor insurance by hdfc ergo general insurance on 16 september 2019 with policy number "[protected] 000" which starts from 17 september 2019 to 16 september 2020. The details are visible on hfdc ergo website but not visible on parivahan.gov.in about the insurance. Parivahan.gov.in is showing my previous insurance. Please go through this.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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Boopathy Raj

from Hyderabad, Telangana

Oct 1, 2019

We met accident 11 SEP 2019 and we check with MARUTI HDFC INSURANCE, they are asking before accident photos and after accident photos. after gave that asking maruti company camera photos. Maruti comapny camera is not working. after that asking photo before insuarance and palying like ball.

So dont put HDFC Insurance ever

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Address: 614601

I purchased the fastag via hdfc bank website and i didn't receive any kind of reference number as mentioned in the app and i could not login to app now. I transferred my fastag account from paytm to hdfc hoping that it would be better but it becoming difficult to recharge and manage the transactions. Even the customer care couldn't give any positive results regarding this matter.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 20, 2019

Verified Support

Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Preethi
HDFC Bank Customer Assistance

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