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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 676

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P
pilani.lokesh
from Noida, Uttar Pradesh
Aug 1, 2019
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Address: Hdfc bank, udyog vihar branch, Gurgaon, Haryana, 122001

Hi,

I need urgent money which is deposited to my hdfc bank account with id 72709122.
I tried transferring through neft/imps and cash withdrwal from atm, nothing worked. I called phone banking but they dont have any information except they only told me that your account is blocked. I am not able to visit the branch due to medical issues, please have this resolved.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2019
HDFC Bank Customer Care's response
Dear Customer

We have reviewed your comments expressed and request you to retry making payment and in the event of any issues, we request you to provide us with step by step error screenshot to [protected]@hdfcbank.com to enable us to assist you.

-Zubin
HDFC Bank Customer Assistance
Aug 01, 2019
Updated by pilani.lokesh
Here are the steps:

I logged in to mobile app of hdfc
I go to money transfer option through IMPS
I selected beneficiary and entered the amount that i need to transfer
I recieved an otp and entered that otp
I am getting the following error, please see image attached.

Also i called the phone banking number, they are unable to provide any detail and saying you need to visit the branch and your account is blocked.
Please help me with this.

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    R
    rajkarnany
    from Bengaluru, Karnataka
    Jul 31, 2019
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    I have applied for my first credit card with HDFC Bank after getting calls from Bank so many times, All the documents with salary slip and all submitted, got few calls for verification. In the end, I receive a mail stating that your application has been declined. When I try to contact customer care I didn't hear any reason for rejection. May I know the reason for rejection.
    HDFC Bank customer support has been notified about the posted complaint.
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      Rajorshi Lahiri
      from Bengaluru, Karnataka
      Aug 1, 2019
      Resolved
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      Resolved

      Address: Bangalore, Karnataka

      Hi,

      I have done a imps transaction of rs 50, 000.

      Amount got deducted from my hdfc account but the same has not been credited in the other bank account (Axis).
      I received a sms stating that the request was timed out.

      My account number is [protected].
      Transaction id is[protected]

      I request a refund or a successful transaction as soon as possible.
      Sep 1, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 01, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have checked an do not find any IMPS debit of Rs. 50000.00 in your HDFC Bank Account number ending with 5010******4867 on August 01, 2019. Kindly recheck and confirm the date of transcation, transaction reference number and account number for us to check further. Please email us at [protected]@hdfcbank.com with the said information.

      -Nadia
      HDFC Bank Customer Assistance
      I have called HDFC customer care and request them to change the billing date, but they strictly told me that it can not possible.

      Please help
      Bagh's reply, Jul 27, 2019
      Please help
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        P
        Pradhan Ketoli Somanna
        from Bengaluru, Karnataka
        Jul 31, 2019
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        Address: 560066

        I made a money transfer to a wrong credit card on 31/07/2019. I made many calls to HDFC customer care but they refused to take the complaint. Even went to nearest HDFC bank (close to inorbit mall Bangalore), but they were of no help.
        Transcation id: BM[protected]
        payment mode: net banking
        HDFC Bank customer support has been notified about the posted complaint.
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          E
          EXPLORER BEING
          from Mumbai, Maharashtra
          Jul 31, 2019
          Resolved
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          Resolved

          The hdfc bank has put a hold on my funds of rupees 784.17 as mi revenue hold through gefu, ac number is
          Account number: [protected]
          Ifsc: hdfc0000835
          Branch: bandra east-kalanagar
          The customer service is not able to give any info on this.
          First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
          Sep 2, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 01, 2019
          HDFC Bank Customer Care's response
          "Dear Customer,

          We would like to inform you that there is an outstanding charges [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges we request you to visit your account branch.
          -Anay

          HDFC Bank Customer Assistance"
          Verified Support
          Aug 01, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We would like to inform you that there is an outstanding charges [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

          -Nadia
          HDFC Bank Customer Assistance
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            R
            from Roorkee, Uttarakhand
            Jul 31, 2019
            Resolved
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            Resolved

            Address: RAJESH KUMAR S/O SH.KASHMIRI LAL, 136135

            My name rajesh kumar i am open account in your hdfc bank and your bank doing the cheating in my accounts my account name manju rani and you are bank manager is very poor facility given every customer is not compromise for the customer and every customer given the feedback for your hdfc bank very poor facility given your hdfc bank kalsana please check and given me information this bank is not given fully and benefit policies by a biggest fd in your account in your branch but your account officer and your bank manager and all stop do the cheating for rs. 1, 600 please check this matter and my contact number[protected]
            Sep 10, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 31, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Anay
            HDFC Bank Customer Assistance
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              R
              raja55000
              from Ludhiana, Punjab
              Jul 31, 2019
              Resolved
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              Resolved

              Address: 105B, KITCHLU NAGAR,CIVIL -LINES, BLOCK-B, NEAR RAM MANDIR,, Ludhiana, Punjab, 141001

              Dear sir,
              If i try to transfer third party fund through internet banking, third party already (More than five regd.) last seven days. I am not transfer my fund. I have to do for the solution, i have gone to branch lot of times but still i have not tranfer my fund.
              Message shown. "you are not authorized to do this transation. Please contact the bank."
              Your branch is help less.
              Please contact me on my mobile number:[protected]
              Sep 10, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 31, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete concern, account/customer Id, a screenshot of the error and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance
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                I
                Iqbal0271
                from Ludhiana, Punjab
                Jul 31, 2019
                Resolved
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                Resolved

                Address: Amloh, Fatehgarh Sahib, Punjab, 147203

                You issue me a credit card on 2 july 2019 firsty i does't get it now when u need it and now i get a call from you that i will get my card in 2 days but i have to pay 1899 rupees but bank issue it on their bases i did't tell them to do it and your care member talk to me rudly and say he have a recording of that i have to pay 1899 rupess why and i get one more call they say its benefitery charges and your care member refuges it please fix my problem because i will not pay for this.
                Sep 8, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 31, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your complete concern, Card No. and registered contact details, Charges details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Anay
                HDFC Bank Customer Assistance
                Actually sir i have't yet receive it card no is 9856 your care member behave rudily please contact ne because i will not pay any rupees.
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                  P
                  Preeti Khurana
                  from Gurgaon, Haryana
                  Jul 31, 2019
                  Resolved
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                  Resolved

                  Address: Faridabad, Haryana, 121001

                  I have an account under the name of j m d sales corporation a/c no. Is [protected] in b.K.Chowk branch faridabad. I had given a cheque for transfer the fund of rs.100000 on 30.7.2019 at 11.30 a.M to the concerned staff in branch but till now the amount is not credited in party account. I have talked many times to that employee but not get any satisfactory answer. The services of the branch are poor now these days. There are not any responsible person to solve the issue. I am very disappointed and think about close the all my 8 account.
                  Sep 15, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 05, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand our official, Mr. Sunil Yadav has contacted you and addressed your concerns. We look forward to your continued patronage and assure you of our best services.

                  HDFC Bank Customer Service Assistance,
                  Zubin
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                    விஜேஷ் குமார் கோவிந்தன்
                    from Mumbai, Maharashtra
                    Jul 31, 2019
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                    Address: 641045

                    I have applied hdfc fastag through online and made payment of RS.500/- (200 for security amount & 300 as the top up amount). The reference number of the application is HFR183694. I have uploaded signed copy of the final document and RC/aadhaar/passport and since then there is no update.

                    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                    I have been with hdfc for 7 years now (Credit Card, loans, hdfc life) and this is the worst thing ever happened with them.

                    Though I have various accounts with other banks ( nationalised & Private) I chose HDFC hoping their service will be par excellence, but this is the worst experience to the core.

                    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates or other banks where they give it on the same day.

                    Please update on the status.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      A
                      amafhhsons
                      from Mumbai, Maharashtra
                      Jul 31, 2019
                      Resolved
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                      Resolved

                      Address: 71 NAGDEVI CROSS LANE, 2ND FLOOR, Mumbai City, Maharashtra, 400003

                      We have a current account and 4 savings accounts in hdfc bank 60 akbar chambers, mohamedali road branch. Mumbai 400003
                      Our current account number :[protected]

                      Amafhh sons
                      71 nagdevi cross lane,
                      2nd floor,
                      Mumbai 400003
                      [protected]
                      Email : [protected]@gmail.com

                      Our designated pro mr rajesh tiwari mobile number[protected] wanted us to take out import insurance policies thru him, which we could not as our overseas suppliers do it for us, since then he seems to be holding grudges against us, he does not take our calls and if at all he takes after several calls, says im busy, call me later / ill calll u later and hangs up, he never calls bak. If we message him, he does not respond. And if all he responds it is after several days, lots of work that we have given him to do in last few months after the insurance incident are not done by him.

                      Our import related documents are delayed for release, we do not get rates on time and documents receiving 3 to 4 days after making the payment

                      This is going on since some time, this is not a one off thing, else we would not complain

                      Very unprofessional attitude and behaviour

                      We have complained to the manager mr amit verma who is a v nice person, very profesional and gets things done v quickly when we go to him.

                      We are awaiting his response.

                      Hdfc is an organisation, there is no place for personal grudges or bias in the system.

                      We hope to get a resolution in this matter and another pro from the bank that we have requested for to the manager too
                      Sep 19, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 03, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We sincerely regret the inconvenience caused to you. We understand that our Branch Manager Mr. Amit K Verma has contacted you and has addressed your queries and concerns. Please feel free to speak to Mr. Amit K Verma on [protected] or email at AmitK.[protected]@hdfcbank.com for any further clarification or assistance.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        M
                        Mounik005
                        from Hyderabad, Telangana
                        Jul 31, 2019
                        Resolved
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                        Resolved

                        Address: Madhapur, Hyderabad, Telangana

                        I am applied for creadit card, i done the verification of last digits 10 times, then after i didnt get any response and call from them. Finally i checked the status in portal it shows decline, please resolve it as soon as possible and i irritated with the response from hdfc customer support. Thanks in advance.

                        Details:
                        Mounikreddy. Peddi
                        Appno:19d[protected]s3
                        Mobileno:[protected]
                        Sep 5, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jul 31, 2019
                        Updated by Mounik005
                        Please Resolve it as soon as possible.
                        Verified Support
                        Aug 01, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to write to [protected]@hdfcbank.com with your Card application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail. We will assist you better.

                        -Anay
                        HDFC Bank Customer Assistance
                        Verified Support
                        Aug 01, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability. We request you to apply for a fresh card by visiting the below link. https://bit.ly/2nH7EVc Post applying the same, our officers will call you regarding the same and clarify your concerns.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          R
                          rajneeshtg
                          from Noida, Uttar Pradesh
                          Jul 31, 2019
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                          Address: PLOT NO 7 IDC MG ROAD GURGAON, Gurgaon, Haryana, 122001

                          Sir i have credit card in hdfc bank, last 6 months i don't have job right now, so that i have plan settlement my credit card, last 3 months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 31, 2019
                          HDFC Bank Customer Care's response
                          "Dear Customer,

                          We have reviewed your comments expressed and request you to contact our debt management executives at:[protected]/66668102 for any queries in this regard..

                          -Anay
                          HDFC Bank Customer Assistance""
                          Aug 02, 2019
                          Updated by rajneeshtg
                          Dear Sir,

                          I am trying to call the number given above but it is continuously busy. please advise the other option.

                          Thanks
                          Rajneesh
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                            R
                            Rita Seal
                            from Kolkata, West Bengal
                            Jul 31, 2019
                            Resolved
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                            Resolved

                            Address: Mangalam Apartments 162 Dakshindari Road, Flat 306 3rd Floor Sreebhumi, 2nd Staircase, Near Pathor Kol Ganguram shop, Kolkata, West Bengal, 700048

                            I am not getting otp delivered to my registered phone number with the bank. This problem prevails for both online transactions and netbanking.

                            I was getting it three weeks back... All of a sudden am not receiving any otp.

                            Please look into the matter. Am not sharing any bank details but it really is very frustrating when you need the otp and not get it. Hdfc bank has this problem
                            Sep 3, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jul 31, 2019
                            Updated by Rita Seal
                            Please note its against my debit card ...please check in your records against my customer ID
                            Verified Support
                            Aug 01, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We request you to please try again. If you still do not receive OTP at your registered mobile number, please email us at [protected]@hdfcbank.com and restate your concerns. Please share the date and approximate time of your attempt, the amount of transaction attempted, the merchant name for which the transaction was attempted and re-confirm your mobile number.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              A
                              Anukarthick
                              from Bengaluru, Karnataka
                              Jul 31, 2019
                              Resolved
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                              Resolved

                              Address: RT Nagar, 560032

                              Regarding the annual debit card fee on my account. I charged for 885rs and i am not happy with this charge. I am not sure why hdfc is charging this huge amount for using debit card. I have tried couple of time to contact customer care but the call never connected. I do not understand why annual free on debit card you think customer are fool. I want my money back...
                              Sep 3, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 31, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                H
                                Hdfc75264644
                                from Delhi, Delhi
                                Jul 31, 2019
                                Resolved
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                                Resolved

                                Address: 335001

                                Respected sir/ madam,
                                My kcc ac no is [protected] and customer id is 75264644.. I received a text message yesterday regarding rs 45000 debited from my account without any prior information.. Kindly look into matter or i may compel to close all the accounts in your bank... I always deposit loans etc well with in time or in advance..
                                Thanks and regards
                                Deepak chaudhary
                                Sep 21, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 31, 2019
                                HDFC Bank Customer Care's response
                                """Dear Customer,

                                We confirm that said deducted is premium debit towards Pradhan Mantri Fasal Bima yojana. For further assistance you may write to us at [protected]@hdfcbank.com.

                                -Anay
                                HDFC Bank Customer Assistance""
                                "
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                                  K
                                  kajal112
                                  from Hyderabad, Telangana
                                  Jul 31, 2019
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Telangana, 500032

                                  First they came after 2 days requesting for salary account. Then, they put my name wrongly in my account even after giving them correct documents..
                                  When i called back to executive parameshwar, he didn't pick up my call.
                                  Then i called manager ratanapriya, she was shouting like anything. Too bad.. This big bank even doesn't know, how to behave with customers and obviously late at its best..
                                  Sep 7, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 01, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  At the outset, we sincerely regret the inconvenience caused to you. We understand that our bank official has collected your name change request form and sent it forward for processing. Please feel free to speak to Ms. Priya Pitchika on [protected] for any further clarification or assistance.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    N
                                    Nikmech
                                    from Morjim, Goa
                                    Jul 30, 2019
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                                    Address: Hill view park SoC. GIDC ROAD , BHILAD WEST, Valsad, Gujarat, 396105

                                    Found change in disbursement % than offer letter, disbursement %= 9.25 while offer % = 8.85, had given application for correction as my emi increased by 870 rs due to unawares changes, 4 weeks are completed but there are no movement seen and did not noticed any apologies from bank as it is clearly bank mistake.
                                    File no :-
                                    File_no:[protected]
                                    Need help
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Aug 19, 2019
                                    Updated by Nikmech
                                    Did not found any response on complaint from bank, customer is running behind their fault, time and money is being wasted on HDFC bank, I don't know when they will take seriously regarding complaints and when they like to revert with solution.
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                                      J
                                      jack1990
                                      from Chennai, Tamil Nadu
                                      Jul 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: HDFC bank egmore branch, 600008

                                      I have hdfc bank zero balance salary account and recently my balance goes negative charges rs 229.00 verified the statement mentioned as mi revenue hold through gefu, i don't really had an idea about this one and my account type is salary account and i had option to maintain zero balance. Still they charged me for rs.229 really not make sense, very worst customer service.
                                      Sep 8, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 31, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Your EMI towards your personal loan was bounced in June 2019 due to which the EMI return charges are due for recovery from your account. At the time of collection of charge, there was insufficient fund in your account due to which the amount is placed on hold and soon will be recovered from your account. For further assistance, you may write to us at [protected]@hdfcbank.com.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        S
                                        Suraj Shahane
                                        from Mumbai, Maharashtra
                                        Jul 30, 2019
                                        Resolved
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                                        Resolved

                                        Address: 560100

                                        Hi,
                                        I have been waiting for my HDFC Debit card which was dispatched on 10th, the air bill no. AWB [protected] BUT HAVN'T RECIEVED IT HAS YET. IM TRYING TO CALL ON CUSTMOER CARE NUMBER BUT ITS ALWAYS ANSWERING MACHINE. VERY BAD AND IRRESPONSIBLE SERVICE.
                                        Please let me know about my Debit card, i have given my mobile no also.

                                        My new address has been updated in saving account.they already debited card charges from my account but theyy didnt disptch card yet.they are delaying card delivery .Please inform HDFC bank deliver debit card

                                        thanking you
                                        suraj shahane
                                        Sep 2, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Jul 30, 2019
                                        Updated by Suraj Shahane
                                        Hi,
                                        I have been waiting for my HDFC Debit card which was dispatched on 10th, the air bill no. AWB [protected] BUT HAVN'T RECIEVED IT HAS YET. IM TRYING TO CALL ON CUSTMOER CARE NUMBER BUT ITS ALWAYS ANSWERING MACHINE. VERY BAD AND IRRESPONSIBLE SERVICE.
                                        Please let me know about my Debit card, i have given my mobile no also.

                                        My new address has been updated in saving account.they already debited card charges from my account but theyy didnt dispatch card yet.they are delaying card delivery .they are irresponsible and careless about delivering card on time .i compltely dispointed with hdfc bank worst service.customer support nobody cares about customer.rude and ruthless people.

                                        thanking you
                                        suraj shahane
                                        Verified Support
                                        Aug 01, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                        -Anay
                                        HDFC Bank Customer Assistance
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