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HDFC Bank Complaints & Reviews

2.9
Updated: May 15, 2026
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HDFC Bank reviews & complaints page 676

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P
Prachi123321
from Baramati, Maharashtra
Aug 1, 2019
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Address: Pune, Maharashtra

Hello team,

From my account 590.00+440.89 got deducted and 149.11 rs are on hold
The amount has been deducted under mirevenue by gefu without any notice

The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2019
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
Aug 02, 2019
Updated by Prachi123321
Hello Anay,

[protected]@hdfcbank.com Is not a valid email id please answer my queries at the earliest
Hii m ruchi i hv businees money back creditcard one day consumer care has call me and dont explain the one assist plan his chargeble or not activete the plan. so dnt need this plan please deactivate my one assist service and refund my charges thanku

ruchi aggarwal
[protected]
My HDFC account has received Rs. 1000 from other account and when I checked the balance an amount of Rs. 826 is on hold stating MiREVENUE HOLD THROUGH GEFU.
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    A
    abdul hamid hajam
    from Mumbai, Maharashtra
    Aug 1, 2019
    Resolved
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    Resolved

    Address: srinagar, 193101

    Dear team
    My father abdul rasheed hajam has buy hdfc life policy but he died i submit a claim on month of feb hdfc life claim department reject my claim on the bases of occupation says your father was not working as fruit grower when i recieve repuited letter i visit nearest hdfc life branch with evidence of two years of fruit mandi reciepts and orchard land revenue papers to reopen again claim but after two months hdfc life denied my this request so kindly help me and solve my this issue.
    Sep 2, 2019
    Complaint marked as Resolved 
    HDFC Life customer support has been notified about the posted complaint.
    Aug 01, 2019
    Updated by abdul hamid hajam
    Dear sir
    my father abdul rasheed hajam was working a fruit apple busniess i have own apple orchards so kindly help me
    Verified Support
    Aug 02, 2019
    HDFC Life Customer Care's response
    Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from your registered Id to have the same addressed.
    Hi. I have updated my adhar numbers in UAN[protected] on 4th July but still its pending for authorization at employer end. Request you to approve my details on urgent basis as i need this fund for emergency used.
    I shared this concern to hr but no revert from their.
    Regards
    Harbhajan Singh
    [protected]
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      K
      Karambir dahiya
      from Delhi, Delhi
      Aug 1, 2019
      Resolved
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      Resolved

      Address: H.no.372 ward no.13 kheri sampla, 124501

      This is with reference to your e-mail regarding the transaction of rs. 4, 706.78 and 4, 236.58 dated 01/07/2019 at m/s epl*zhwenxianco beijing bei.

      The above both transaction deducted from my credit card against the single transaction amount of 10rs. Amount deducted from credit card without receiving otp or amount confirmation massage.
      I'm not aware about this amount during transaction.
      I have already complaint with hdfc customer care with reference no.[protected], but still they are not solve this problem.
      Please do on priority.
      I want my money back.

      Regards - karambir
      Sep 2, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Aug 01, 2019
      Updated by Karambir dahiya
      Not satisfactory reply received from HDFC customer care.

      Verified Support
      Aug 02, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

      -Nadia
      HDFC Bank Customer Assistance
      I am a UK citizen and am not a HDFC customer but I have been scammed by the same thieves who have stolen your money I ordered some items from a web site named www.koubouonline.com in June I did not receive the goods but on checking my credit card statement I found that two payments were made to epl*zhwenxianco beijing bei.

      I immediately contacted Lloyds my bank and made them aware of the situation they were really helpful and got on the case right away, they advised me to cancel the card I used to pay the scammers which I did and they also informed me that the scammers had set up a continuance payment authority to take £18 per month from my card which they cancelled, you need to make sure they have not done the same to you.
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        A
        ash01.01
        from Mumbai, Maharashtra
        Aug 1, 2019
        Resolved
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        Resolved

        Address: thane, Thane, Maharashtra, 400604

        Hdfc bank gave me credit card bearing card number xxxx xxxx xxxx 0807. Bank updated wrong mail address in the system which leads non delivered of statement soft copy. They are also fail to submit the hard copy on time.in absent of statement i was unable to pay them. Later on they levied late fees and financial charges in statement (Which i received again late).

        I want to cancel the credit card due to their pathetic service. I request to close it and reverse all late fess as it was not fault. But bank representative denied to reverse financial fee.

        I keep saying me your cibil is effecting. Is bank is not responsibile for providing the statement on time?
        Sep 1, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 01, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We request you to share your complete concern, along with the last four digits of your Credit Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Anay
        HDFC Bank Customer Assistance
        My customer ID is 61543208 and I am not able to receive OTP on my email id.even my email id is registered with bank. My registered mobile no is [protected]
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          ukmaurya1997
          from Bhopal, Madhya Pradesh
          Aug 1, 2019
          Resolved
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          Resolved

          debit card is not delivered to my address.

          I have applied for two times for new debit card because my first card was stolen but i didnt receive any of then at my address. I twice received a pin to activate my card at any hdfc atm but if i am not having the card, how am i supposed to activate the card. My both cards are showing active when i login my account through net banking. I am very much ipset with it. Kindly resolve my issue as soon as possible i will be thankful to you.br...
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          Vijetha100
          from Mumbai, Maharashtra
          Aug 1, 2019
          Resolved
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          Resolved

          Address: Chittoor, Andhra Pradesh, 517112

          Hello, I’m not able to receive any OTP while doing online transactions with HDFC bank. I’m using the same number and it’s since a couple of days I’m not able to order anything online. It’s so hard to get to the customer service agent through phone, it’s ridiculous. Please help me and resolve this issue as soon as possible.
          Thank you.
          Best Regards,
          Vijetha
          Sep 5, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 01, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Anay
          HDFC Bank Customer Assistance
          I'm not able to email to your given address [protected]@hdfcbank.com. kindly verify and send me the working email address. Thanks
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            P
            pilani.lokesh
            from Noida, Uttar Pradesh
            Aug 1, 2019
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            Address: Hdfc bank, udyog vihar branch, Gurgaon, Haryana, 122001

            Hi,

            I need urgent money which is deposited to my hdfc bank account with id 72709122.
            I tried transferring through neft/imps and cash withdrwal from atm, nothing worked. I called phone banking but they dont have any information except they only told me that your account is blocked. I am not able to visit the branch due to medical issues, please have this resolved.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 01, 2019
            HDFC Bank Customer Care's response
            Dear Customer

            We have reviewed your comments expressed and request you to retry making payment and in the event of any issues, we request you to provide us with step by step error screenshot to [protected]@hdfcbank.com to enable us to assist you.

            -Zubin
            HDFC Bank Customer Assistance
            Aug 01, 2019
            Updated by pilani.lokesh
            Here are the steps:

            I logged in to mobile app of hdfc
            I go to money transfer option through IMPS
            I selected beneficiary and entered the amount that i need to transfer
            I recieved an otp and entered that otp
            I am getting the following error, please see image attached.

            Also i called the phone banking number, they are unable to provide any detail and saying you need to visit the branch and your account is blocked.
            Please help me with this.

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              R
              rajkarnany
              from Bengaluru, Karnataka
              Jul 31, 2019
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              I have applied for my first credit card with HDFC Bank after getting calls from Bank so many times, All the documents with salary slip and all submitted, got few calls for verification. In the end, I receive a mail stating that your application has been declined. When I try to contact customer care I didn't hear any reason for rejection. May I know the reason for rejection.
              HDFC Bank customer support has been notified about the posted complaint.
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                R
                Rajorshi Lahiri
                from Bengaluru, Karnataka
                Aug 1, 2019
                Resolved
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                Resolved

                Address: Bangalore, Karnataka

                Hi,

                I have done a imps transaction of rs 50, 000.

                Amount got deducted from my hdfc account but the same has not been credited in the other bank account (Axis).
                I received a sms stating that the request was timed out.

                My account number is [protected].
                Transaction id is[protected]

                I request a refund or a successful transaction as soon as possible.
                Sep 1, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 01, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have checked an do not find any IMPS debit of Rs. 50000.00 in your HDFC Bank Account number ending with 5010******4867 on August 01, 2019. Kindly recheck and confirm the date of transcation, transaction reference number and account number for us to check further. Please email us at [protected]@hdfcbank.com with the said information.

                -Nadia
                HDFC Bank Customer Assistance
                I have called HDFC customer care and request them to change the billing date, but they strictly told me that it can not possible.

                Please help
                Bagh's reply, Jul 27, 2019
                Please help
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                  P
                  Pradhan Ketoli Somanna
                  from Bengaluru, Karnataka
                  Jul 31, 2019
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                  Address: 560066

                  I made a money transfer to a wrong credit card on 31/07/2019. I made many calls to HDFC customer care but they refused to take the complaint. Even went to nearest HDFC bank (close to inorbit mall Bangalore), but they were of no help.
                  Transcation id: BM[protected]
                  payment mode: net banking
                  HDFC Bank customer support has been notified about the posted complaint.
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                    E
                    EXPLORER BEING
                    from Mumbai, Maharashtra
                    Jul 31, 2019
                    Resolved
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                    Resolved

                    The hdfc bank has put a hold on my funds of rupees 784.17 as mi revenue hold through gefu, ac number is
                    Account number: [protected]
                    Ifsc: hdfc0000835
                    Branch: bandra east-kalanagar
                    The customer service is not able to give any info on this.
                    First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.
                    Sep 2, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 01, 2019
                    HDFC Bank Customer Care's response
                    "Dear Customer,

                    We would like to inform you that there is an outstanding charges [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges we request you to visit your account branch.
                    -Anay

                    HDFC Bank Customer Assistance"
                    Verified Support
                    Aug 01, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We would like to inform you that there is an outstanding charges [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      R
                      from Roorkee, Uttarakhand
                      Jul 31, 2019
                      Resolved
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                      Resolved

                      Address: RAJESH KUMAR S/O SH.KASHMIRI LAL, 136135

                      My name rajesh kumar i am open account in your hdfc bank and your bank doing the cheating in my accounts my account name manju rani and you are bank manager is very poor facility given every customer is not compromise for the customer and every customer given the feedback for your hdfc bank very poor facility given your hdfc bank kalsana please check and given me information this bank is not given fully and benefit policies by a biggest fd in your account in your branch but your account officer and your bank manager and all stop do the cheating for rs. 1, 600 please check this matter and my contact number[protected]
                      Sep 10, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 31, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                      -Anay
                      HDFC Bank Customer Assistance
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                        R
                        raja55000
                        from Ludhiana, Punjab
                        Jul 31, 2019
                        Resolved
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                        Resolved

                        Address: 105B, KITCHLU NAGAR,CIVIL -LINES, BLOCK-B, NEAR RAM MANDIR,, Ludhiana, Punjab, 141001

                        Dear sir,
                        If i try to transfer third party fund through internet banking, third party already (More than five regd.) last seven days. I am not transfer my fund. I have to do for the solution, i have gone to branch lot of times but still i have not tranfer my fund.
                        Message shown. "you are not authorized to do this transation. Please contact the bank."
                        Your branch is help less.
                        Please contact me on my mobile number:[protected]
                        Sep 10, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 31, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your complete concern, account/customer Id, a screenshot of the error and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Anay
                        HDFC Bank Customer Assistance
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                          I
                          Iqbal0271
                          from Ludhiana, Punjab
                          Jul 31, 2019
                          Resolved
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                          Resolved

                          Address: Amloh, Fatehgarh Sahib, Punjab, 147203

                          You issue me a credit card on 2 july 2019 firsty i does't get it now when u need it and now i get a call from you that i will get my card in 2 days but i have to pay 1899 rupees but bank issue it on their bases i did't tell them to do it and your care member talk to me rudly and say he have a recording of that i have to pay 1899 rupess why and i get one more call they say its benefitery charges and your care member refuges it please fix my problem because i will not pay for this.
                          Sep 8, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 31, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your complete concern, Card No. and registered contact details, Charges details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Anay
                          HDFC Bank Customer Assistance
                          Actually sir i have't yet receive it card no is 9856 your care member behave rudily please contact ne because i will not pay any rupees.
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                            P
                            Preeti Khurana
                            from Gurgaon, Haryana
                            Jul 31, 2019
                            Resolved
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                            Resolved

                            Address: Faridabad, Haryana, 121001

                            I have an account under the name of j m d sales corporation a/c no. Is [protected] in b.K.Chowk branch faridabad. I had given a cheque for transfer the fund of rs.100000 on 30.7.2019 at 11.30 a.M to the concerned staff in branch but till now the amount is not credited in party account. I have talked many times to that employee but not get any satisfactory answer. The services of the branch are poor now these days. There are not any responsible person to solve the issue. I am very disappointed and think about close the all my 8 account.
                            Sep 15, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 05, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We understand our official, Mr. Sunil Yadav has contacted you and addressed your concerns. We look forward to your continued patronage and assure you of our best services.

                            HDFC Bank Customer Service Assistance,
                            Zubin
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                              விஜேஷ் குமார் கோவிந்தன்
                              from Mumbai, Maharashtra
                              Jul 31, 2019
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                              Address: 641045

                              I have applied hdfc fastag through online and made payment of RS.500/- (200 for security amount & 300 as the top up amount). The reference number of the application is HFR183694. I have uploaded signed copy of the final document and RC/aadhaar/passport and since then there is no update.

                              There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                              I have been with hdfc for 7 years now (Credit Card, loans, hdfc life) and this is the worst thing ever happened with them.

                              Though I have various accounts with other banks ( nationalised & Private) I chose HDFC hoping their service will be par excellence, but this is the worst experience to the core.

                              The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates or other banks where they give it on the same day.

                              Please update on the status.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                A
                                amafhhsons
                                from Mumbai, Maharashtra
                                Jul 31, 2019
                                Resolved
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                                Resolved

                                Address: 71 NAGDEVI CROSS LANE, 2ND FLOOR, Mumbai City, Maharashtra, 400003

                                We have a current account and 4 savings accounts in hdfc bank 60 akbar chambers, mohamedali road branch. Mumbai 400003
                                Our current account number :[protected]

                                Amafhh sons
                                71 nagdevi cross lane,
                                2nd floor,
                                Mumbai 400003
                                [protected]
                                Email : [protected]@gmail.com

                                Our designated pro mr rajesh tiwari mobile number[protected] wanted us to take out import insurance policies thru him, which we could not as our overseas suppliers do it for us, since then he seems to be holding grudges against us, he does not take our calls and if at all he takes after several calls, says im busy, call me later / ill calll u later and hangs up, he never calls bak. If we message him, he does not respond. And if all he responds it is after several days, lots of work that we have given him to do in last few months after the insurance incident are not done by him.

                                Our import related documents are delayed for release, we do not get rates on time and documents receiving 3 to 4 days after making the payment

                                This is going on since some time, this is not a one off thing, else we would not complain

                                Very unprofessional attitude and behaviour

                                We have complained to the manager mr amit verma who is a v nice person, very profesional and gets things done v quickly when we go to him.

                                We are awaiting his response.

                                Hdfc is an organisation, there is no place for personal grudges or bias in the system.

                                We hope to get a resolution in this matter and another pro from the bank that we have requested for to the manager too
                                Sep 19, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 03, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused to you. We understand that our Branch Manager Mr. Amit K Verma has contacted you and has addressed your queries and concerns. Please feel free to speak to Mr. Amit K Verma on [protected] or email at AmitK.[protected]@hdfcbank.com for any further clarification or assistance.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Mounik005
                                  from Hyderabad, Telangana
                                  Jul 31, 2019
                                  Resolved
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                                  Resolved

                                  Address: Madhapur, Hyderabad, Telangana

                                  I am applied for creadit card, i done the verification of last digits 10 times, then after i didnt get any response and call from them. Finally i checked the status in portal it shows decline, please resolve it as soon as possible and i irritated with the response from hdfc customer support. Thanks in advance.

                                  Details:
                                  Mounikreddy. Peddi
                                  Appno:19d[protected]s3
                                  Mobileno:[protected]
                                  Sep 5, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Jul 31, 2019
                                  Updated by Mounik005
                                  Please Resolve it as soon as possible.
                                  Verified Support
                                  Aug 01, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to write to [protected]@hdfcbank.com with your Card application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail. We will assist you better.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Verified Support
                                  Aug 01, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability. We request you to apply for a fresh card by visiting the below link. https://bit.ly/2nH7EVc Post applying the same, our officers will call you regarding the same and clarify your concerns.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    R
                                    rajneeshtg
                                    from Noida, Uttar Pradesh
                                    Jul 31, 2019
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                                    Address: PLOT NO 7 IDC MG ROAD GURGAON, Gurgaon, Haryana, 122001

                                    Sir i have credit card in hdfc bank, last 6 months i don't have job right now, so that i have plan settlement my credit card, last 3 months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 31, 2019
                                    HDFC Bank Customer Care's response
                                    "Dear Customer,

                                    We have reviewed your comments expressed and request you to contact our debt management executives at:[protected]/66668102 for any queries in this regard..

                                    -Anay
                                    HDFC Bank Customer Assistance""
                                    Aug 02, 2019
                                    Updated by rajneeshtg
                                    Dear Sir,

                                    I am trying to call the number given above but it is continuously busy. please advise the other option.

                                    Thanks
                                    Rajneesh
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                                      R
                                      Rita Seal
                                      from Kolkata, West Bengal
                                      Jul 31, 2019
                                      Resolved
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                                      Resolved

                                      Address: Mangalam Apartments 162 Dakshindari Road, Flat 306 3rd Floor Sreebhumi, 2nd Staircase, Near Pathor Kol Ganguram shop, Kolkata, West Bengal, 700048

                                      I am not getting otp delivered to my registered phone number with the bank. This problem prevails for both online transactions and netbanking.

                                      I was getting it three weeks back... All of a sudden am not receiving any otp.

                                      Please look into the matter. Am not sharing any bank details but it really is very frustrating when you need the otp and not get it. Hdfc bank has this problem
                                      Sep 3, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Jul 31, 2019
                                      Updated by Rita Seal
                                      Please note its against my debit card ...please check in your records against my customer ID
                                      Verified Support
                                      Aug 01, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We request you to please try again. If you still do not receive OTP at your registered mobile number, please email us at [protected]@hdfcbank.com and restate your concerns. Please share the date and approximate time of your attempt, the amount of transaction attempted, the merchant name for which the transaction was attempted and re-confirm your mobile number.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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