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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 535

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A
ajayrawal1980
from Noida, Uttar Pradesh
Oct 12, 2018
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Address: New Delhi, Delhi, 110053

Plcc no [protected] for
Rs.252000/- for 48 mnths on 10.07.2017 & secnd loan
Sr[protected] on 09 may 2018 for
Rs 93000/- for 24 mnths
& i hve rcevd a call
From icici credit card customer for upgradation of credit card rqest hasbeen rgistred vide sr[protected] on 26
But issue is credit card services team marged my all loans and trancation amt
ICICI Bank customer support has been notified about the posted complaint.
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    K
    k_manishsingh
    from Delhi, Delhi
    Oct 12, 2018
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    Dear sir/madam,
    My name is manish kumar singh resident mathura and working in noida. I withdraw rs.20000 from icici bank atm from "near sbi circle, bhuteshwar rd, mathura, up" on 6-oct-2018. When i receive amount from machine i was receive a fully torn rs.2000 note further jointed by cello tape. There is no security guard for atm for complained.
    When i visited working day my nearest icici bank sector-62 noida branch, manager said we are not responsible for that and they refused to change the note and suggested me to complain at customer care. When i called customer care they did not register my complain and even not solved my query.
    I am trouble to get my money. Please help as soon as possible.
    Manish kumar singh
    [protected]@yahoo.co.in
    ICICI Bank customer support has been notified about the posted complaint.
    Oct 16, 2018
    Updated by k_manishsingh
    I received mail from ICICI Bank:-

    Dear Mr. Singh,

    We understand your concern.

    We have tried calling you on XXXXXXX987, however we could not establish contact with you.

    With reference to your mail, we inform you that, as checked with the branch manager they confirmed us that, they will be unable to exchange the torn note.

    We thank you for giving us an opportunity to be of service to you.

    Sincerely,

    Om Prakash Yadav Goulbansh
    Customer Service Officer
    ICICI Bank Limited
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      P
      Pranay Gamidi
      from Hyderabad, Telangana
      Oct 12, 2018
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      Address: Hyderabad, Andhra Pradesh

      Hi

      This is to inform u i need xplantion y u charging so kind amount without notification is it your account or mine how can u wid draw amount with out notification or just 1sec call to inform... I want my money back with in 24 hrs im not requesting u ppl taking amount from comn man without intimation im gona complaint against this if i didnt get my refund or i[censored] ppl not responding
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        preetisaini0506
        from Mumbai, Maharashtra
        Oct 12, 2018
        Resolved
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        Resolved

        Address: 122002

        Hi,
        I have been using your credit card for over a year and in between some cashbacks have come.
        Now there is a huge difference in the bill generated and the payment i have made.

        I need clarifications on it.
        There have been a payments overpaid of around 15-20k
        Also my billing cycle is 2-20.
        I need to pay this due before 20 oct, so need a clarification before this.
        Req you to look into the matter and make me understand the bills or i need to personally take an action for the same.

        I have sent an email for the same but still no clarification is given to me for the same.

        I am trying to reach the customer care and also the bank branches.
        Nobody is there to help.
        I need a clarification on my payments
        Nov 12, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Oct 12, 2018
        Updated by preetisaini0506
        My PAN is GESPS2875K .Pls locate from this
        Verified Support
        Oct 12, 2018
        ICICI Bank Customer Care's response
        Dear Preeti Saini,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5efue) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Deepak Ramrakhiani
          from Rajkot, Gujarat
          Oct 12, 2018
          Resolved
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          Resolved

          Address: Vadodara, Gujarat, 390020

          I am having icici bank platinium credit card ([protected]). I had purchased samsung s9 mobile and paid through this card. There was an offer that if i buy this mobile through icici credit card, i will get a cashback of rs. 9000 after 3 months of purchase.
          The purchase was done around 15th june 2018.
          3 months have passed, but i have not received the cashback.
          Kindly check and revert.
          Nov 12, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 12, 2018
          ICICI Bank Customer Care's response
          Dear Deepak Ramrakhiani,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Dipankar33
            from Mumbai, Maharashtra
            Oct 12, 2018
            Resolved
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            Resolved

            Address: Gurgaon, Haryana, 122012

            Hi, i am staying in palam vihar, geeta properties near columbia asia hospital. But the icici bank atm is not working since i was staying here for the last few months. Due to this i have to use other bank atm and for which i have to pay extra transaction fee for every transaction. Please make sure the problem and try to fix it asap.

            Address:

            Geeta properties, near columbia asia hospital
            Sector 22, palam vihar,
            Gurgaon-122012
            Nov 19, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 12, 2018
            ICICI Bank Customer Care's response
            Dear Dipankar,

            We regret the inconvenience caused.We have made a note of the ATM location and will get it checked.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sunitha.Chil
              from Hyderabad, Telangana
              Oct 12, 2018
              Resolved
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              Resolved

              Address: Hyderabad, Telangana

              3 weeks back i got a call from a number saying he is nagendra babu advocate and regarding icici credit card payment which is closed 10 years back. I usedthe card when i was working in bangalore that too before i got married. I asked him to send his identity, he refused to send and saying my husband's office details and threating me.

              I really don't understand who he is and why he is calling from different numbers. Today when i was answering my call, my husband took the phone number trying to know who he is. He really used bad language threatened my husband n called my father also. I'm very comfortable now, lost all my respect in front of my husband and father. He made my life miserable. A phone call changed my life. I'm going into depression. Sharing this here hoping it may save ones sister, wife or mother life...
              Nov 12, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 12, 2018
              ICICI Bank Customer Care's response
              Dear Sunitha Chil,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5efub) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Abhishek up2
                from Noida, Uttar Pradesh
                Oct 12, 2018
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110059

                Dear team

                Ecs of multilple sip are being debited from my account no[protected]. Now i want to stop it...
                So please make ensure that and please confirm subsequent debit will not happened to my bank account,

                As initially i have given to the bank multiple instructions/ ecs has been registered), now i want to cancel the same at our end.

                Regards
                Abhishek upadhayay
                Mob no.[protected]
                [protected]
                Nov 16, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 12, 2018
                ICICI Bank Customer Care's response
                Dear Abhishek,

                We will have our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
                Last 2months ECS RTN Charges had deducted...plz check pics and reply me..
                ICICI Bank Customer Care's response, Oct 12, 2018
                Verified Support
                Dear Customer,

                We will have our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kailash Srivastav
                  from Hyderabad, Telangana
                  Oct 12, 2018
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                  Address: New Delhi, Delhi
                  Website: [email protected]

                  We use icici merchant services but after their poor services we call to consumer care and send request for close your services. consumer care accept our request and say within 6 working days company take our POS machine.
                  but 2 week go and nothing happened. and ICICI deducted 2nd time amount.total amount deducted from ICICI merchant services is INR 18054/-
                  And so many time calling to consumer care we recive not satisfy answer from icici merchant services and they do fraud with me.

                  EMAIL DETAILS -

                  Kailash Srivastav
                  Wed, Oct 10, 5:25 PM (2 days ago)
                  to merchantcare

                  Dear sir,
                  After many doing calls ICICI merchant services consumer care they accepet our Replacing swape machine request and our request number is 36246600.
                  comany name - Akash mobile repairing center
                  Address - Bus station gali, Belthara road, ballia
                  MID - [protected]
                  TID[protected]

                  2 Times amount deducted by ICICI from my account and Deduction amount is 18054/- after send requestation to ICICI this action happened from icici.
                  so i reuest to you please credit my deduction amount in my firm a/c.
                  And please positively reply this mail.
                  THANKS.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    K
                    Katz6082
                    from Suriapet, Telangana
                    Oct 11, 2018
                    Resolved
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                    Resolved

                    I opened my account with icici last year and every month rs.100 was deducted from my account towards some insurance policy for which i never opted voluntarily and after several calls to customer services i never received any proper response and finally my request was filed on 28/09/18 to furnish details of the policy yet, i never received any email fron icici. Again i called the customer services and spoke to 3-4 people but to no avail and another complaint was lodged and today i received an email from icici prudential which told me that i m covered under group term plan and the document is attached, which looked like a fraud on part of bank because the document had no nameof the insured person, no policy number nothing. I have attached the photo. So, i need complete refund of my amount from the bank plus compensation for precious time lost for speaking to customer services to no avail. Thankyou
                    Nov 12, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 12, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer(Katz6082),

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5efu9) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      imanurag27
                      from Kolkata, West Bengal
                      Oct 11, 2018
                      Resolved
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                      Resolved

                      Address: Kolkata, West Bengal, 700007
                      Website: My jio app

                      Please refund my money because i have recharged my jio number[protected] of rs 349 via google pay from my upi i'd [protected]@okicici money has 🐝 deducted from bank but i haven't received my recharge...
                      Google transaction i'd : cicagkccoak8eq
                      Upi transaction i'd :[protected]..
                      Please do something fast
                      Hope that you will refund my money back in few hours
                      Nov 13, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 12, 2018
                      ICICI Bank Customer Care's response
                      Dear Anurag,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5efuk) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shaji Pattimattom
                        from Coimbatore, Tamil Nadu
                        Oct 11, 2018
                        Resolved
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                        Resolved

                        Address: ERNAKULAM - 683562

                        I had purchased my two wheeler hero honda passion plus (Kl-40-a 9451) in 2008. I had taken vehicle loan from icici bank ernakulam branch through ms & s motors kaloor, kochi. I have cleared all the emis. Currently i am not able to find the loan clearance & noc letter from icici bank. Also i do not have details of my loan account. Request you to please issue me loan clearance & noc letter at the earliest. Name : shaji jacob mobile :[protected] email : [protected]@gmail.com
                        Nov 23, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 12, 2018
                        ICICI Bank Customer Care's response
                        Dear Shaji Pattimattom,

                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Oct 25, 2018
                        Updated by Shaji Pattimattom
                        Not yet received any Call/ Reply from your side
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                          9
                          98shrishti
                          from Delhi, Delhi
                          Oct 11, 2018
                          Resolved
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                          Resolved

                          Address: Panchkula, Haryana, 134109

                          Sir,

                          I got a call from one assist regarding their plans, i told them i will review later but they charged me 1899 towards subscription. I just don't want the subscription and please cancel my subscription for my icici debit card ending with 4116.

                          My number is [protected]
                          Mail id is [protected]@gmail.com

                          Thanks & regards
                          Shrishti sharma
                          Nov 14, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 12, 2018
                          ICICI Bank Customer Care's response
                          Dear Shrishti,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dear Shrishti,

                          We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or DM us on Twitter. So that we can assist you in your case.

                          Regards,

                          Devendra,

                          OneAssist, Social Media Team.
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                            S
                            shashi swiss
                            from Bengaluru, Karnataka
                            Oct 11, 2018
                            Resolved
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                            Resolved

                            Address: 560036
                            Website: icici credit cards

                            Dear team,

                            I would like to give a brief on my complaint, i have made a transaction of rs1275 on the month of aug'18 (It was a emi transaction, 1st month). But i got a credit reversal from merchant for the same transaction on 2nd sep'18. My due date is on 20th of every month. Credit card statement was showing an outstanding of 709rs, so i paid the same 709rs due after confirming from the same icici customer care. But now they are saying the merchant fee has hit after one month so you are charged with 586rs as penalty. Just for rs566 due they have charged a amount of 586 as penalty which is not my fault.

                            I've herein attached all the supporting document of my statement & the conversation b/w me & bank.

                            Kindly look into the issue and help me out.
                            Nov 12, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 12, 2018
                            ICICI Bank Customer Care's response
                            Dear Sakshi,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5efua) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              Vamshi Studio
                              Oct 11, 2018
                              Resolved
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                              Resolved

                              Address: 524224

                              Hi sir/madam

                              Am a icici bank customer. So many times deducted my amount ecsrtnchg charged +tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
                              Oct 11, 2018
                              Complaint marked as Resolved 
                              so many times deducted my account please resolve it
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 11, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5edcp) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              How u ppl r looting our account with out intimation i got deducted 415 rs its my num [protected] i want revert my amount orelse i will complaint to consumer court
                              ICICI Bank Customer Care's response, Oct 12, 2018
                              Verified Support
                              Dear Pranay,

                              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              [protected]@gmail. Com i will clear info y u ppl deductiong amount wid out notification
                              Any update about my money
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                                R
                                rsk753
                                from Sangli, Maharashtra
                                Oct 11, 2018
                                Resolved
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                                Resolved

                                Address: Nashik, Maharashtra, 422008

                                Dear sir,
                                Pls find attachment communication with hdfc bank regarding
                                Refund of excess amount 22500/-.
                                As per hdfc bank they made refund to icici bank, vide arn no-
                                74067138182000150515321.
                                Kindly confirm and pls revert with status against the same.


                                Regards,
                                Somnath khalkar
                                [protected]
                                Nov 11, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 11, 2018
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We will have our official get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  siddumili
                                  Oct 11, 2018
                                  Resolved
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                                  Resolved

                                  noc for bike loan vehicle number: ap 21j8063

                                  Address: 530022

                                  Dear sir,
                                  I k. V. K. S. R sudhakar purchased hero honda splender in your showroom in 2005. Thorough icici bank. My loan was cleared. I want to resale my bike for i want noc from bank. Here i am attaching mybike rc. And please provide my bike loan account number i was missed the loan account number.
                                  Please adive me.
                                  Thanking you sir.
                                  Regards,
                                  K. V. K. S. R. Suhakar,
                                  [protected]@gmail.com....
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                                  Mikul Patel
                                  from Surat, Gujarat
                                  Oct 11, 2018
                                  Resolved
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                                  Resolved

                                  Address: Surat, Gujarat, 394326

                                  I try to book a rail ticket from icici bank and from that money is deducted and booking ticket of the railway is not received. I called many times they say that it's not from icici bank side issue. It's from railway side issue.

                                  Why you collaborate with indian rail if your application is not working properly.
                                  Irctc did not receive a payment yet so which side's problem here. Icici application is not proper and at all not testing all scenario. If you try to pay on payment page then they ask for irctc username and password in which if i forgot password then also forgot click available, and if i click forgot password then payment procedure automatically canceled and money is deducted as well.

                                  If you take 2 min for receiving money then why you take too much time to refund it.
                                  Please proceed as soon as possible if not then i knock consumer court's door.
                                  Nov 26, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 11, 2018
                                  ICICI Bank Customer Care's response
                                  Dear customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5edcl) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    G
                                    Gyan Upadhyay
                                    from Varanasi, Uttar Pradesh
                                    Oct 10, 2018
                                    Resolved
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                                    Resolved

                                    Address: Lucknow, Uttar Pradesh, 226016

                                    Haven't subscribed to my money service but still annual fee for aug-17 to oct - 18 354.00 rupees got deducted. I didn’t subscribe it. I am good fan of icici plz do not spoil it. Please unsubscribe me from my money service and pay back my same amount
                                    Money. Details: 10 oct '18 aug
                                    Bil/[protected]/mm annual fee sep18- amount 354 rupees
                                    Plz communicate at deogyan. [protected]@gmail.com
                                    [protected] mob
                                    Ac no[protected]
                                    Nov 13, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 11, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We will have our official get in touch with you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I have updated my address of my account and even then the new debit card is being delivered to my old address which is in other state. I cant even call the customer care because my debit card number and my pin are not valid anymore.
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                                      B
                                      from Siwan, Bihar
                                      Oct 10, 2018
                                      Resolved
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                                      Resolved

                                      On 26 09 2018 night at 10.57pm i made payment 50160 through phonepe app for bharti axa life insurance but the payment gone to [protected]@icici
                                      UTR:[protected], TXN ID-P1809262258252553362095 from my punjab national bank account, the amount deducted from my account but not credited to bharti axa life insurance company the payment gone to [protected]@icici so please shutout the problem with my trasaction & refund me soon as possible
                                      Nov 13, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 11, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5edcj) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Oct 13, 2018
                                      Updated by [email protected]
                                      Sir
                                      Here i send you the details of transactions
                                      Uid detail through image screen short

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