ICICI Bank Complaints & Reviews

Even after several complaints registered on grievances redressal portal, sr no is not generating. Which indicate deliberate closure of grievances redressal mechanism cell.
This is violation of rbi guidelines.

Details of complaint
Sub: breach of agreement
Sir,
I refer to the breach of agreement for fd bond dated 05/12/2018, entered into between ajit danti, sapthagiri nilay ii cross venkatesh nagar & icici branch, durgigudi, gr. Floor, sree karthik plaza, opp. Mallikarjuna talkies, shivamogga, karnataka 577201 (Hereafter the agreement)
In terms of the agreement, you are required to understand following facts:
I the undersigned dr ajit danti, bring to your notice that, i have been cheated by the icici branch, shimoga for the fixed deposit made on 5/12/2016 for a period of two years with principal amount of rs 3, 19, 000 (Rs three lakhs nineteen thousand only).
On maturity date (05/12/2018) as per fd certificate i must get rs 3, 67, 214 (Three lakhs sixty seven thousand two hundred fourteen only), instead i have been paid only rs 3, 51, 823 (Three lakhs fifty one thousand eight hundred twenty three only). The difference amount of rs 15, 391 (Fifteen thousand three hundred ninety one only) has been cheated by the branch. I have asked the branch authority give reason for the difference amount, they failed to give any valid reason and simply said we are sorry and will raise complaint to higher authority for the settlement.

Sub: breach of agreement
Sir,
I refer to the breach of agreement for fd bond dated 05/12/2018, entered into between ajit danti, sapthagiri nilay ii cross venkatesh nagar & icici branch, durgigudi, gr. Floor, sree karthik plaza, opp. Mallikarjuna talkies, shivamogga, karnataka 577201 (Hereafter the agreement)
In terms of the agreement, you are required to understand following facts:
I the undersigned dr ajit danti, bring to your notice that, i have been cheated by the icici branch, shimoga for the fixed deposit made on 5/12/2016 for a period of two years with principal amount of rs 3, 19, 000 (Rs three lakhs nineteen thousand only).
On maturity date (05/12/2018) as per fd certificate i must get rs 3, 67, 214 (Three lakhs sixty seven thousand two hundred fourteen only), instead i have been paid only rs 3, 51, 823 (Three lakhs fifty one thousand eight hundred twenty three only). The difference amount of rs 15, 391 (Fifteen thousand three hundred ninety one only) has been cheated by the branch. I have asked the branch authority give reason for the difference amount, they failed to give any valid reason and simply said we are sorry and will raise complaint to higher authority for the settlement.
This clearly indicate that breach of agreement exercised by icici bank and not transparent in their service. While deposit they are humble with many promises but they fail to execute their promises and agreements made in fd bonds.in which court may order punitive damages to punish the breaching party for breaking the terms of agreement in the fd bond certificate. This may also tarnish the image of icici bank at larger public domains under ipc act 1872.
With the above facts, i demand that
A) you rectify the breach immediately.
B) within a period of seven days from the receipt of this letter, acknowledge the receipt of this letter
If you fail to rectify the breach, i will be forced to take appropriate legal action against you, and will seek all available damages and remedies under the agreement and under applicable laws.

Enclosed: copy of fd bond certificate
Copy to:
Rbi, bangalore,
Rbi new delhi
Banking ombudsman
Consumer forum, bangalore

Yours sincerely

Myself
Pranab chutia,

With regards & kind informed you that, i have not received call from icici bank or authorized authority in this year 2018 regarding to deduct for one assist plan, and they cannot inform me for kind information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[[protected]]
One assist id number: sr[[protected]]
Cell no.[protected]

I received call from icici bank and they just given information about security tips they not mentioned the name of plan or after they said 1399 is deduct from my account like that i thought it was some service tax like that. Today i got a message your card is is protected by one assistant plan (Actually that call is misleading call begin with security tips then end with some service payment not mentioning name of company or plan). They automatically activated this plan and deducted rs-1399/- from my credit card a/c. Without my permission.
Date of transaction - 14th dec 2018
Plan - one assist plan
Relationship no - 5909687

Dear sir

I tried to topup my vk digital wallet.
First i generate icici neft challan from vk digital payment portal.
After challan generate, it was a icici bank challan and has a account number icl[protected] and ifsc code as icic0000103
So i paid the amount rs.6005.00 through neft transfer from sbi internet banking.

But till now the amount was not reflected in my wallet.
Please verify my neft transfer and refund to my account.
I also send the transaction slip and challan.
Please give higher periority to my complaint.
Because on the last email, you simply replied that send your icici account number. I don't have icici account.

Thanking you
Marimuthu
Cell : [protected]
Vkmv014

Sir/madam,

With due respect i would like to inform you that i am an existing customer of your bank in agartala branch, tripura, india. I am having an savings account no[protected]. I had an e. M. I of 1905 per month debitable from my account on 8th of every month since last year for hero finance corp ltd. It is seen that some ecsrtnchgs amount has been debited from my account since long time whereas e. M. I is debited in time to time from my account. The following money has been deducted without giving any intimation & i personally came to know about this few days ago.
The details are as follows

Date amount debited as per ecsrtnchgs
09/01/2018 rs. 350
15/05/2018 rs. 413
09/08/2018 rs. 6.51
17/08/2018 rs.125
21/08/2018 rs. 406.46
15/09/2018 rs. 472
24/09/2018 rs.15.88
29/09/2018 rs. 213.87
03/10/2018 rs. 183.25
27/11/2018 rs.70.33
Total rs. 2256.30

So i would request you kindly to look into this mater & also to credit the said amount to my account which was deducted without any intimation.

Thanks & regards
—
Sri subrata chakraborty.
Agartala : west tripura.
Mob : [protected]
Email : [protected]@gmail.com

I have purchased children growth bond 022002-ccb in the name of my daughter. The bond holder no is[protected] and certificate number is 1675 taken in the year 2002, redemption date 27.10.2018 while interacting with my colleagues i came to know that the bond is now closed. I contacted icici customer care and they informed me to visit the nearest icic bank along with the bond and money will be paid. When i visited two icici branches in kakainada, andhra pradesh which is nearer to me, they informed they have no idea about this bond. On their suggestion, we visited the rajahmundry branch too but all in vain. I request you to kindly help me in this regard and inform me the procedure is to be followed for the redemption.
Nagamalli sai likitha
U/g n. V. S. Krishna mohan

Hi,
I hold an icici credit card. Total credit limit in my account is only 60, 000.
I have purchased using my credit card and converted to emi from the store itself.

Emi nos. Transaction status payment date principal amount interest amount installment amount
6 emi billed [protected] 2915.5 31.6 2947.1

So i assumed everything will be fine and since my credit balance didn't go over the credit limit

Still icici bank allow me the transaction of total amount 57084.35. Even if installment amount 2947.1 in my account due to pay.

My last transaction with card is
Date ref. Number transaction details transaction amount
05/11/2018 74056638310005501615313 dmart aundh 1, 199.98 dr

As per the above detail my last transaction should be declined from tha bank, but they allow me to successful transaction.

Now they charge me
Date ref. Number transaction details transaction amount
22/11/2018 [protected]@9% 45.00 dr.
22/11/2018 [protected]@9% 45.00 dr.
22/11/2018 overlimit fee 500.00 dr.

It looks like chit with me and total look like fraud icici doing with customer.

I have contacted icici through customer care. This was rude and hurtful since this was clearly a misunderstanding. So much for a bank that is having a motto that says "khayaal aapka". Its like they are waiting for you to make a mistake to charge you.

I have never went over the limit before or never have any late payment records. I made the payments on time and correctly.

So i kindly request you to reverse the over-limit fee.

Hello,

My name is divya and i recharged with rs. 399 on dec 14th, 2018. The transaction was successfully done to [protected]@icici but didn't got any plans, i'd got confirmation from [protected]@icici amount deducted from bank. Please refund my deducted amount i am very disappointed. Please find the attached image that i made to [protected]@icici for your reference.

Thankyou,
Divya

As my ECS due date for car loan taken from ICICI bank is 1st of the month and I have insufficient fund in my account on 1st of October 18 so ECS bouncing charge RS 590 deduct from my account and ECS again hit on 9th of October i transfer fund around 9 O'clock in morning of same day when ECS have to be deducted but in evening I an msg about ECS return and bouncing charge RS590 also deduct from my account . Next day I got an call from ICICI bank that they told that ECS is deducted as per RBI rule or guidelines at 12.00 AM of the date.
After that I pay my ECS online and now I m getting msg of about bouncing charge of RS 1344 to be pay.

Why i will pay that charges when I have sufficient fund in Account at 10.00 am of generally when ECS id being deducted ?

My name is rahul mo no [protected]
Email [protected]@gmail.com today i got a msg of money deduction(Dear Customer, txn of INR 588.00 done via Debit Card of Acct XX6454 on 13-Dec-18.Info: VIN*GOOGLE *Cal.Avbl Bal:INR 420.25.For dispute, call [protected])
How the ### this is happened without my otp is this security level if icici bank now see what i do

I havent recieved any mail nor my issue is resoleved
I have emailed to the said below id on dec 6th and theres no progress at all

Dear customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the uid (A5hxvn) in the subject line of your email. Our official will assist you.

Regards,
Icici bank customer service team

I am a sbi account holder. On 15.10.18 i tried withdrawing 10, 000 from icici bank atm dumdum road branch, the transaction was showing to be successful but i didn't receive the money. The amount got deducted from my account. Since then i am complaining to both icici and sbi in my home branch as well as head office but it's been 2 months i haven't received my money back.
Please take necessary actions.
Thank you.

I have recharged my fastag account through bhim app which is linked to sbi bank account. The amount is deducted from sbi account but not credited to fastag account. I have contacted sbi and confirmed that the transaction is successful from their end.

But there is no proper response from icici bank regarding the same. The customer care staff is useless and they are not able to solve the issue.

The ticket cmp[protected] is open for more than 75 days now.

This regarding my credit card. Icici bank did not sent me statement on my address. Moreover they did not call and just levied rs 500 charges. Annual fee was also levied. For my transactions of rs. 600 in september and october they are demanding 2400 moreover they are not even cancelling the card. Requesting you to please help me.

Amanjot singh
[protected]

This is K N RAJU, holding an ICICI saving AC My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI. Even though I maintained minimum balance
i called customer care they told two months mab charges we will revert to your account they credited 510 again deducted 719rs please take action

Date of transaction :06/03/2018
Amount: 750
Rrn no:[protected]
Ecom trans number : 00230771
Payment through: syndicate bank atm card
Payment gateway: eazypay
I have made a payment for my fee through syndicate bank atm card and payment gateway was eazypay, amount debited from my account and fees not paid still now amount not credited to account. From my bank side, they told there is no proper response from merchant.

Dear sir,

I am a holder of icici fixed deposit receipt
Folio no 204if0037070 cumulative (B/i)

Fixed deposit receipt number 204i0011718 c 24

Date of maturity: 01/03/2003

I want to know the status of my account. I have approached icici bank and also phone banking wherein they have directed me to contact 3 i infotech which i have been contacting but no response.

How do i proceed further on this whom should i contact?

I request you to respond by mailing the details to me immediately. Looking forward for your response by the earliest.

Also let me know the address where i could redeem this amount?

Please mail me the details on [protected]@gmail.com

Thanks a lot.

Dear sir,
In my account debited rs.413 without my knowledge. No mail and no sms received about this charges.in my account no emi, no loan but the amount will be debited. I don't know. What's the issue. It's a salary accout. Please help to explain this. I'm visiting a nearest bank he told reliance retail ltd will be debited this amount. Scheme plan reference also attached. Please help to explain this.

I was depositing the college fees vide eazypay and the amount got deducted from the bank but transaction failed.. The amount is not refunded yet.

Ref. Number for the transacation:

Dear payer, you have made a payment of rs. 7500.00 to finance officer a. P. J abdul kalam technical university lucknow vide eazypay reference id [protected].

The payment was made from sbi bank.