IndiGo Complaints & Reviews

Hi team,

Please provide me receipt for excess baggage paid by me at the delhi terminal for 2 kgs. Below are the details of my travel.

Date:28/07/2019
Itinerary: new delhi to pune - by air
Flight: indigo 6e - 951
Time: departs 23:30, sun 28-jul new delhi, in (Delhi indira
Gandhi intl - del), terminal: 1
Arrives 01:40, mon 29-jul pune, in (Lohegaon - pnq)
Passenger : mr anurag jaiswal
Airline pnr:pwi9qe
Crs pnr: o27sli

Requesting you to please forward me the receipt as soon as possible to anuragj. [protected]@gmail.com. I have the credit card statement of the payment done please let me know if it is required.

Many thanks,
Anurag

I was booking a flight ticket from chennai to agartala. Payment was successful. The amount was deducted from my account and also checked my account. Here also i found that the amount was debited from my account. After the payment was made, the system filed to generate the itenary. The details of the information rceived from gpay is given below
Requested by
Interglobe aviation limited

Indigo

Paid 5, 890
Today 8:37 pm

Upi transaction id
[protected]

To: interglobe aviation limited
Goindigo. [protected]@hdfcbank

Google transaction id
Cicagkcg44rzuw.

I have not received the pnr number for my ticket. When i contacted customer support they informed me that the money is credited in indigo account but payment interruption problem occured. When will i get back the money.

Debanik majumder

We have booked our ticket from raipur to goa on 2ndoct i. E 6e309 in the evening as we all are cuming from kolkata to raipur with friends and family in the morning 11am, the revised itinerary is now 6e-245 on 2ndoct, therefore its not possible for us to board in that flight. Please provide us flight from kolkata to goa on 2ndoct because we are 9people including female and 2years old kid travelling with us and also our hotel is already been booked at goa. Therefore its not possible for us to take long hour journey in flight. So, once again i request you to make our journey convienent please provide us flight from kolkata to goa on 2nd oct 2019.

Our flight was scheduled on 19th sep 2019 at 955am me my husband and our infant reached the airport before time to proceed to the checkin counter the indigo employee sitting at the counter was very slow and somehow disintered in doing what she was doing we kept waitingthere were several queues with unhappy comstumers as continued to wait it occured to us that we might aswell get late so my husband suggested that we look for another counter with lesser amount if people and faster service we shifted to another counter where we had to again stand for our turn when we finally reached the counter the indigo employee sitting there saw our tickets and asked for our identity proofs which we gave her right away she weight our luggage put the bags on them and directed the helper there there to place them properly when we were almost done she happens to ask her colleague sitting in another counter to help her with something after which she tells us that the counter or window for our flight has been closed and we need to reschedule we couldnt understand what happened we kept asking her but she wasnt herself sure so she sent us to another counter where the lady sitting dint dint care much just said that we should go to another counter and this moving from one counter to another and asking them to help us out continued finally we were led to the counter where there were may like us standing and asking for the reasoning and some way out but the employee sitting there were rude and clueless just that they were sure that we had to reschedule in the next flight and pay the difference in flight it was out of blue for us completely unacceptable yet they somehow chose not to listen to anything we or anyone else said we kept telling them that their employees kept waiting us in the queues first and later kept sending us from one counter to another we also told them to check the cameras. But they couldnt care less later we were directed to the conter were we had to book the tickets yet again the lady there was quite rude and just told us that we had to pay 5500 more for the next flight it as it is was not convenient for us so we denied to pay that much and then the guy sitting in the counter where he was dealing with such queries just to # us up said he will help us out with that and so he sent someone and told her to make it to 1500 per passenger with came out 3000 in total this has happened to us earlier on srinagar airport with indigo itself that time i was travelling with my sister and the difference of fate they were asking that time was 30000 i didnt know of this being tenor usual behaviours back then but by now i know for a fact that they have made it a habit fo do this to their customers and then make them reschedule their tickets again with the difference in the fare which is a huge amount at times and most customers are helpless in such situations and they do as they are told after a lot of begging and harrassment this time i found it mandatory to being it in notice of the higher authorities and this has become a norm for such money mongering companies i expect justice from the government authorities at the earliest regards

Sir, i have an interest in indigo airlines job, but when iam started to see recruitments, some fake recruiters calling and asking money on ur company name. Already i'm lossed 21, 000/- amount, and again after loss amount also some fake recruiters sending interview letter. Most of the people believing indigo airlines, but these fake people cheating job searchers on ur company name, ur company will get bad name. So please take any action on this sir.

Thankou sir,

My self chacko sebastian, today i had a flight ticket 17/9/2019 from delhi to cochin 21:05 pm departure 12:20 arrival cochin.
Unfortunately i lost the flight. I reach airport by 8:45pm i saw out side television it's showed final call i run in side went to the indigo counter befr i reach counter the ladies staff showed me hand sign go to other counter we closed doesn't want to hear anything. I went to other section of counter they ask me t stay in line. I reach another lady staff ticket counter, she was busy with her mobil phone i explain her am late it's written final by that time it's 8:50 pm.
She was very careless seems like not interested, ask my ticket id.. Slowly check in computer. Then said to me your flight gone " you may stand in last corner we don't have anyother flight... I begg to that lady please contact any authorised person please help me. She repeat the same word to me step a side flight gone.
If she could have little mre cared i belive i won't miss that flight.
Thanks to god, one gentleman spicejet manager he was on the corner hearing all this seeing me pain, came to me took me to their counter ask spice ject staff is there any flight available we can help this man. All staff were soooo kind nice with me. Then he book another ticket that to airindia flight ticket for me from their counter.. Give me print out copy as well.
Make me feel good talk to me very politely.
Guide me to next flight.
This is my first time i faced such a horrible insult service from a well known company indigo airlines.
Never trusted anymore. If the staff could have little help me i won't miss my flight.
Realy a bigg thanks to spice ject all the staff in indiragadhi airport delhi. Especially the unknown gentleman.
I suggest all staff indigo involved this matter should learn from spicejet staff what is hospitality.!!!
Flight number: e3 359
Pnr:tfdn8c

I was booking a multiple trip flight ticket from delhi to bengluru in 19th september 2019 and 26th september from bengluru to amristar. Payment was successful. The amount was deducted from my account for that i received the confirmation message from my bank and also checked my account. Here also i found that the amount was debited from my account and as i have paid through mobiwik upi and also mobiwik mailed that transaction is successful. After the payment was made, the system filed to generate the itenary the details of the information rceived from mobiwik is given below. Merchant order number:llo5bngmvucoldsef-kneq. Bank reference number: [protected] order amount: 23, 364 inr transaction date & time: 16/09/2019 12:41:24 pm. I have not received the pnr number for my ticket. When i contacted customer support they informed me that the money is not credited in indigo account and i got mail from official mail of indigo regarding my payment will be credited in 5-7 working days. For the privileged customer, indigo is not informing the status of the money. When will i get back the money. Please i grantly request to indigo team to refund my amount to my bank or mode of payment as soon as possible. Looking for positive response from team indigo as the amount is high for student as i have paid. Please refund soon!!
A. H raki

This complaint about indigo airline, i reached airport at 4a. M but flight start at 5a. M. From chennai to delhi on the date of 17/09/2019. Flight was already filled with passengers so they closed boarding pass counter and web check-in online portal also not working for 5 hrs before departure of flight. I asked explanation to the indigo counter no 33 chennai, she did not responded properly she wasted our time over there. Finally she said you have book the alternate flights which is cost around 8500 rs. My existing ticket she consider as missed flight list the amount of 5000 is wasted for that journey. Also for a new ticket 8500. The way indigo cheating the customer is no good for the passengers, luckily we have money. If it is very poor person think about the situation. Same like me around 10 passengers suffered on that day. Kindly provide a solution for this type problems. This is my ticket details.

Dear mr moorthi - your indigo pnr is tnjdpx - 6e 2652 17sep maa (T1)-del (T2),[protected] hrs.

Portal which is not working on the entire night. Web check-in now by clicking here - http://I9f.in/QS3W1zC37j

My flight is on 3rd Dec 2019 vide Flight No. 6E 1784 from Male to Mumbai. The departure was scheduled at 7.00 am and was expected to arrive in Mumbai at 9.40 am. Subsequently, it got rescheduled to depart at 2.10 pm and arrive in Mumbai at 5.50 pm on the same day. The issue is that I have a flight from Mumbai heading towards Kochi on the same day at 5.15 pm, the cost of which is non-refundable. Due to the rescheduling of the earlier flight, I will not be able to take my onwards flight from Mumbai which departs prior to landing of my flight from Male. On account of this, I will be required to cancel my booking of 5.15 pm flight and book another flight later in the evening. The next best available flight is at 11.30 pm in the night of 3rd December 2019. Hence, I will be required to pay highly additional amount in booking of the later flight. With the given background, I humbly request you to get me the cost of new flight reimbursed, since the same is due to airline mistake. It may also be noted that I will be required to extend my stay at hotel in Male due to delay in flight. Request for getting me reimbursed that too. Additional cost of flight is approx. INR 7450/-, hotel cost about INR 3500/-. Total excess cost to be born is about INR 11, 000/-.

Thanking you in anticipation.

On 15 aug 2019 i have booked indigo chennai to doha via calicut. Pnr yfl99c i got sms that my booking was on hold. I have used my qatar credit card issued by ibq. I called the customer care number mentioned in website and enquired. They told it is not done since bank declined. They assured that money will not be taken. I used my sbi india credit card and completed booking and travelled on the same flight. I am shocked to see a debit in my ibq credit card account for rs.34, 366. Till date refund has not been made. I have already sent a mail from my mail id [protected]@gmail.com please refund this amount immediately.

The most respected sir / madam,

This is mrs. Porkodi mohanavel d/o. Mr. Mohanavel ponnambalam and mrs.
Manimozhi mohanavel. Actually today (12/09/2019) we had a scheduled booking
Connecting flight from chennai to mumbai and mumbai to doha * (Pnr -
Yk1k9q)* with a return ticket on october 12th, 2019 from doha to chennai for
My parents about 59 and 57 aged. We had a big issue while on departure in
Mumbai emigration especially with my mother's passport has mentioned
Emigration check required, so they stopped her and made a return ticket to
Chennai for both of my parents. Ok fine, this was there duty i am accepted.
But you should answer,
Why you had provided the boarding passes for them for chennai to mumbai and
Mumbai to doha without checking the passport of my mother. Then for just
Providing boarding passes why they should sit and checking the passports.
In chennai airport itself they must alert the passengers if any issues
Were seen. Because of their carelessness our total family got in to mental
Anxiety especially my mother and father who were faced the problems
Directly. Who will pay for all our losses and health issues?!!!.
*problems faced:*
*1. We are depressed by you with mental stress*
*2. We lost our money without no use (Traveled money from chennai to mumbai
And mumbai to chennai)*
*3. Our total works were collapsed*
*to resolve the above kindly refund the money of our expenses what we had
Lost or book the tickets for my parents as same from chennai to doha as per
Your required documents ll be submitted. The way of carelessness in chennai
Airport leads our life in ruin with mental stress*. Please consider the
Above and let us know as soon as possible. Must looking forward to hear
From you.
Please note i need the best solution from you. Hope you can.

Best regards,
Porkodi mohanavel
Mobile no. +[protected]

I missed flight just 20min i requested as i was met with accident den also they didn't accepted... But airlines took 2hrs just to wait crew... Even i paid extra money and took next flight but now u ppl delayed 2hrs moreover as i got delayed by your airline i lost my business and client i need your airline to refund my flight amount coz it was delayed for more then 2hrs

Air hostess name : kasturi

Flight details: indigo 6e-7121

Heavily disappointed by the behaviour of the air hostess in flight who behaved very rudely with every passenger in the flight.
She is ordering to collect someones garbage in the flight.
After questioning for that she behaved very rudely with screaming and shouting with my wife.
Its the trash left by the previous passenger. The duty of them is to check thoroughly and board the passengers. After ignoring her message by not removing that she screamed n shouted.
Need a serious action against her

We did not receive our luggage at delhi international airport on arriving from istanbul with indigo airlines on 8th september. We did not get any information from indigo in spite of repeatedly calling and mailing them.
We then contacted istanbul airport and turkish airlines to get information about our bags. They told us that our bags were at istanbul airport and were given new tag numbers with rushed delivery. Turkish airlines gave us the new tag numbers which we communicated with indigo. But indigo has been most unhelpful and uncommunicative. They have not responded and not done anything to retrieve our luggage.

He most respected sir / madam,

This is mrs. Porkodi mohanavel d/o. Mr. Mohanavel ponnambalam and mrs. Manimozhi mohanavel. Actually today (12/09/2019) we had a scheduled booking connecting flight from chennai to mumbai and mumbai to doha (Pnr - yk1k9q) with a return ticket on october 12th, 2019 from doha to chennai for my parents about 59 and 57 aged. We had a big issue while on departure in mumbai emigration especially with my mother's passport has mentioned emigration check required, so they stopped her and made a return ticket to chennai for both of my parents. Ok fine, this was there duty i am accepted. But you should answer,
Why you had provided the boarding passes for them for chennai to mumbai and mumbai to doha without checking the passport of my mother. Then for just providing boarding passes why they should sit and checking the passports.in chennai airport itself they must alert the passengers if any issues were seen. Because of their carelessness our total family got in to mental anxiety especially my mother and father who were faced the problems directly. Who will pay for all our losses and health issues?!!!.
Problems faced:
1. We are depressed by you with mental stress
2. We lost our money without no use (Traveled money from chennai to mumbai and mumbai to chennai)
3. Our total works were collapsed
To resolve the above kindly refund the money of our expenses what we had lost or book the tickets for my parents as same from chennai to doha as per your required documents ll be submitted. The way of carelessness in chennai airport leads our life in ruin with mental stress. Please consider the above and let us know as soon as possible. Must looking forward to hear from you.
Please note i need the best solution from you. Hope you can.

Best regards,
Porkodi mohanavel
Mobile no. +[protected]

The most respected sir / madam,
This is mrs. Porkodi mohanavel d/o. Mr. Mohanavel ponnambalam and mrs. Manimozhi mohanavel. Actually today (12/09/2019) we had a scheduled booking connecting flight from chennai to mumbai and mumbai to doha (Pnr - yk1k9q) with a return ticket on october 12th, 2019 from doha to chennai for my parents about 59 and 57 aged. We had a big issue while on departure in mumbai emigration especially with my mother's passport has mentioned emigration check required, so they stopped her and made a return ticket to chennai for both of my parents. Ok fine, this was there duty i am accepted. But you should answer, why you had provided the boarding passes for them for chennai to mumbai and mumbai to doha without checking the passport of my mother. Then for just providing boarding passes why they should sit and checking the passports.in chennai airport itself they must alert the passengers if any issues were seen. Because of their carelessness our total family got in to mental anxiety especially my mother and father who were faced the problems directly. Who will pay for all our losses and health issues?!!!. problems faced:1. We are depressed by you with mental stress2. We lost our money without no use (Traveled money from chennai to mumbai and mumbai to chennai) 3. Our total works were collapsedto resolve the above kindly refund the money of our expenses what we had lost or book the tickets for my parents as same from chennai to doha as per your required documents ll be submitted. The way of carelessness in chennai airport leads our life in ruin with mental stress. Please consider the above and let us know as soon as possible. Must looking forward to hear from you. Please note i need the best solution from you. Hope you can.
Best regards, porkodi mohanavelmobile no. +[protected]

Complaint on boarding pass providers in chennai

I was a passenger of flight 6e 433 (Seat no 11c) from guwahati to mumbai on 7 th spet, 2019. I had cpml coupon. On board, none of the crews came to me n served meal though entitled. I didn't argue since i don't like to argue for a food item. Also i have seen same on board my fellow passengers 11 a when he asked food then only have served food to him.
I have typical mentality of crew member, they are doing some fraud.

I would like bring the matter to the notice of the authority and wish that no passengers arecheated in future

Hi,

I booked a flight ticket on 27-aug-19 from hyderabad to brussels from indigo airlines through makemytrip portal. The flight was hyderabad to mumbai (Indigo airlines) and from mumbai to istanbul (Indigo but operated by turkish lines) and from istanbul to brussels also same indigo but operated by turkish lines.

The ticket was booked and also i got status ticket confirmed as well in the ticket status. The flight was at 10:30 pm from hyderabad till mumbai. I went to indigo airlines (Hyd airport) to check-in my luggage and they gave me the boarding pass till mumbai only when i asked why the boarding is still mumbai, i should i get the boarding pass till brussels, they said there is some system at our end you can collect the boarding till brussels at mumbai airport when you reach when i ask ed about my luggage dont worry it will be check-in luggage and you can collect it at the destination (Brussels). So when i boarded the flight and landed at mumbai airport. As the flight from mumbai to istanbul was operated by turkish airlines i went to turkish airlines counter to collect my boarding pass, when the operated checked the status he said your ticket is confirmed at our side and told me to check indigo customer care. I contacted the indigo customer care (Available at the mumbai airport) about the issue and they check at system and told me that the system is showing is ticket is confirmed from our side, let us go and check with turkish airlines customer care. So again we went to turkish airlines count and enquired about the ticket, they said though the ticket is booked and confirmed at your end, but in our system the ticket is not booked. Which means though the ticket is confirmed from indigo airlines due to some techincal error the ticket is not confirmed at turkish side. So indigo team instead of booking a new ticket they forced to book a ticket with different airlines.
Due to technical system error from turkish and miscommunication from indigo and turkish, i missed the flight and had book a new ticket with different airlines which costed my almost 80, 000.

I want some one to look into this issue and compensate me for the loss and mental stress which i faced.

Thanks
Dharmender reddy

I recived a message saying the amount has been deducted but ticket has not been issued.
When i called indigo they said call the bank.
Bank tells me to check with indigo
Please look into this as i have lost around 12000 rs (Booking two times)
I received a mail saying if deducted will be refunded, but when i called indigo they tell me they haven't received any payment.
What do i do?
This is very inconvenient

Hi team,

I'm writing on behalf of my parents who reached airport 5 min after the allowed check-in time for the obvious reason - bangalore traffic and the people standing outside for getting into the airport. When they reached the checkin counter it was 9am and the airline staff didnt even tried to accomodate them. They were asked to wait till 2pm for the next flight and charged rs 3000. How can the staff be so irresponsible...