IndiGo Complaints & Reviews

This is with respect to indigo flight 6e 983 from bhopal to mumbai.
The flight was delayed for more than 2 hours and landed at 8:30pm. Due to non availability of chokes, we have to sit inside the plane for more than 3 hours. It's 11 pm now and we are still inside the plane.

This is extremely irresponsible and erratic when a landed plane has not been deplaned.
Some o[censored]s have suffered severe losses in work and would demand compensation.

I had my indigo flight 6e 5396 scheduled on 4th september by 4.30 pm
Due to heavy rains at mumbai i reached the check in counter by 4.30 only at terminal 2 international airport
As soon as i entered the first thing i checked in was for the display board for the flight status it was on time and then i asked another person in counter showing my ticket if the flight gas left or is it delayed
And i got the information as it was left and that they would arrange for an alternate flight
Which was at 7.05 pm the same day from terminal 1
When confirmed in the link provided by indigo too the flight was on time
I had to rush all the way from terminal 2 to terminal 1
But when after reaching terminal 1 when i checked the flight status was that it was delayed by almost 35 mins
So may i know the reason why was there a communication gap which made a rush for my delayed journey as well

This is keyur parmar from usa.

I feel cheated twice by indigo.

During modification of travel itinerary, indigo executives said it was 5000 inr but when i went for actual payment at indigo counter, it was 25000 inr.

The same thing happened when i was traveling internationally. During the phone conversation it was given information that i will not be charged for extra baggage as i have international flight catch up within 24 hours of my indigo flight but when i boarded the local flight they charged me 12000 inr for extra baggage allowance

For more details you can reach out to me keyur. [protected]@gmail.com/ +[protected]

My name is arti rathi, i was travelling to delhi from nagpur on 28 aug at 7.50 am. I had my companion named shrikant deshpande who was travelling with me in the same flight. I had a baggage of 13 kgs and my companion had a baggage of 9 kgs, but when he tried to check-in the person at the counter denied him and insisted that the baggage belonged to me and that i have to include it in my baggage, they did not let us in because of which i suffered a lot of inconvenience moreover they charged me rs 1600 extra for his baggage which they included in mine. It was a total step to collect money from the innocent. These airlines really loot people

We bought 3 return turkish airways tickets from tel aviv to delhi. The ticket numbers are[protected], [protected] and[protected]. Our return flight from delhi to istanbul was codeshared with indigo. Flight 6e11on august 16, 2019. It arrived late to istanbul, and as a result we were late to board the connecting turkish airways flight to tel aviv. The turkish airways representative wrote to air indigo asking them to get us alternative tickets, but was ignored by air indigo. So we had to buy the tickets by ourselves.
The first available seats we could get were business tickets in turkish airways. We had no choice but to buy these tickets since neither indigo or turkish airways in istanbul compensated us.
I have receipts of the tickets - they were 815 usd each.
Please refund us

Am vamsee krishna, an employee of good year tyres. We are family of 5, out of which two are senior citizens, among whom one is a chronic patient with urological problen, traveling from hyderabad to ahmedabad on 11 th august 2019 with pnr details zkmp4a (3 tickets) and be24xs (2 tickets) for the flight 6e 995. We reached the airport at 3:50 and the process of baggage and security check in took long that last check in was mine which was at 4:20. While reaching the gate, my 8 year and the elderly lady, chronic patient had emergency and had to go to the wash room and reached the gate at 4:35. And we were not allowed to get through the gate inspite of having the boarding passes and were 35 minutes before the departure time. The person at the gate seemed and showed as if he was trying to call and update and help us. But 4:50 i. E 15 mins after we reached at the gate, he said that he can't allow us. We were asked to meet a person at the security counter upstairs and so on. These air tickets for 5 costed me rs.19682 which we booked a fortnight before which is of a loss. We were going to ahemdabad on a job transfer so we had no other choice left but to fly to mumbai and arrange an alternate which is worth of rs.22000 again including 24 hours of time waste and lot of pressure and stress, with a patient in the family. This is not done. We are not happy with the service. We were at the gate before 35 minutes to the departure.

You can't bring back my time and energy and can not erase my tension and pressure. But i request you the money back for which i paid and got the boarding passes for but not allowed to fly.
This is a serious concern before you because i had met close to 6 families i. E about 10 more people flying by your airlines to different destinations who were not allowed to board inspite of having a boarding pass and having arrived at the gate well in advance to the departure.

Please address my issue

In the month on July, before 20th. I applied the job vacancy in the indigo airline in the field of ground floor ticketing area. the job provided every information and gained my trust by giving all three round of interview through phone call. by the near end of august 22 I was told to come to mysore airport for the medical check up. I had to submit lots of money in between for the sake of training name, medical purpose, account opening and so on . which are told to be refundable on the date of medical check up. when the date arrived near, I had to pay more for the uniform fees. I had to measure my size and send them as well. I did as told. then, they asked me to submit more for the life insurance, 40, 000 more. I said I cant and I am ready to face consequences. so I requested to cancelled my file. but then I had to pay 10, 000 for the cancellation fee, I paid it . I waited as they told me I will be whole of my amount which is 85, 000 in total. by they extended. I tried to call the recruiter and she switched off her phone.
I would like to request the company for the refund as it is not humane act to take such huge amount from commoner like me as being student and fresher.
number that I have been frequently contacted is this: [protected]
I have all the details of my sent money that she received

I was travelling from ranchi to mumbai on aug 29, 2019 by flight no 6e-787, pnr no hgiqkm and my check-in baggage got damaged / torn out during transfer. I raised the complaint at kiosk available at mumbai airport and also through customer care. I am very disappointed by the response received from on ground staff and also from customer care call executive. They seems to be least bothered and not interested to deal with the issue of customer. They not even bothered to pay attention to complaint. Rather they keep trying to escape from issue and not even responding to me. It was very dissatisfying and disappointing response from so called "customer care". It is a financial loss as well as mental and physical harassment.
I will try my best to avoid or boycott this airline to travel in future.

Have applied on naukri.com regarding job for airline after some time i have received a call by company they said they are from naukri.com and started saying we are offering job for indigo airline so kindly send documents for verification once verification is done you have to make payment of 1450 which will be for naukri.com i said ok send me account details they sent savings account no. Then i raised a query that kindly send current account no. They refused to send i replied i will not make to savings account then they started to send sms of threatning using indigo company.
I have attached some screenshots of sms kindly go through it.

Dear indigo airlines,
I fly very frequently with your airlines as i always appreciated your services. But today while flying by 6e 889 along with my family consisting of my wife and my two minor sons occupying seat number 15 c, 15 d, 15 e and 15 f were very pained at the unfriendly, unhelpful and mechanical behaviour of the chief stewardess ms lucy. I just want to narrate my side of the story and kindly let me know where my fault lies. We are pure vegetarians and don't even eat onion and garlic. I wanted to prebook our meals for jain food as that doesn't contain onion and garlic, however finding no options in the prebooking section, i than wanted to book nuts and beverage for all four o[censored]s, but again there was no option. Finding no options available for prebooking, i booked 4 veg biryani hoping that i could exchange the same with nuts and a beverage in-flight. Also to inform you that we travelled from gau to del on 25th august and the stewards was kind to exchange our veg biryani with 4 cashew and 4 beverages and we were very grateful to her and appreciated our favourite airlines as always (In fact at all times of our indigo journey we have been exchanging our veg meals with nuts and beverages) but today while returning from del to gau i was really appalled by the behaviour, tone and tenor of stewardess lucy, which i find alien to indigo standards. Especially at a time when polished soft skills rule the airlines industry that we can perceive with air asia's etiquette after partnering with singaporean airlines. Just to make things more heart touching and painful, both my minor sons started to make demands and cry asking for roasted almonds to me and the stewardess and i once again requested to ms lucy very humbly to help me with at least exchange 1 box of almonds with the veg biryani but to my utter shock she out rightly rejected my request even for a single box of roasted almonds stating company policy.in the end we just took 4 nos of beverages and left the 4 veg biryanis to indigo. I don't know what to say further but just want to let you know my feelings because the indigo policy was also there when we travelled on 25th from gau to del (As like all other times we flew with indigo) but the stewardess handled the issues so beautifully that i was in praise for my indigo airlines and today i am left with a very bad taste of apathy and carelessness. My only request to the learned indigo management is to find bad cases of soft skills as ms lucy and train them extensively on improving their empathetic behavioural skills. Also kindly let me know where my fault lies since ionly consumed 4 beverages amounting to rs 400/- only and 4 veg byranis worth rs 600/- i have lost and all this since i had no options to prebook a meal of my choice.
Jai hind!

I got a phone call from [protected] on 27th august at 1.21pm regarding the recruitment of the air ticketing executive at indigo airline. Caller asked me to send my documents for verification. After that i received call from [protected] for shortlisting my documents. They asked me to give online test and told me to pay 1800/- before the exam which will be refunded after 24hrs as per them. They informed me that i was selected for next round. Next day i got phone call from [protected] regarding the next interview and asked me to fill up some details and to pay 5500/- before the telephonic interview as background verification. After that i got call from [protected] who introduced me as hr of indigo airline and asked some random questions. After 30mins i received the confirmation call for being selected and told me that they will provide me the offer letter through email the next day. But the next day the caller demanded 14000/- before sending offer letter. And told me that all the amount will be refunded by cash when i will join the training. When i told them i am not able to send the money they pressurised me to pay the amount by hook or by crook. I am sending you the details of the phone calls, emails and messages send by caller. Please take a quick action and do the needful regarding this matter.

Hi
I had received job letter from IndiGo airlines in todays date. I had given an online test and even send those test score to jet.[protected]@asia.com since they told me to do and even they said to pay registration fees 750, documents verification Rs.2500 & gate pass fees Rs.7900 to the a/c name indigo airlines & said they vll give me hard copy of offer letter by courier please tell me the job offer letter i had received is genuine or not i have searched in web some says they are fraud please answer so that if its a fraud then i can file a fir against Indigo airlines

Dear Sir/Madam,

I had received a job invitation from indigo airlines(letter attached). the invitation was sent to me on August 28, 2019 with a deadline of even date at 2.00pm to complete the application formalities and I was advised to deposit an amount of Rs.8, 900/- towards refundable security deposit (as the company would be sponsoring the flight tickets for the interview held in banglore as on September 14, 2019) in the below mentioned current account.

Account Holder Name - In favor of Indigo Airlines,
Account Number - [protected]
IFSC Code - UBIN0530697
Bank Name - Union Bank of India.

The details of the person contacting is as under:

Mr.Vinay Dhir- [protected]
Email: & [protected]@hrgoindigo.co.in

Accordingly, I have deposited the said amount along with the requisite documents.

I then received a call from Mr.Dhir, confirming the receipt of application and selection (without an interview) which raised a qualm, following which i had further investigated with indigo airlines

On investigation it was learnt that the account and the recruitment was fake.

Since then I am trying to contact Mr.Dhir for a refund which turns out to be completely futile.

I would humbly request indigo airlines to investigate the matter inorder to discourage such future frauds

Regards.

A job was offered to me at indigo airport by a guy name ashish and send me tis account no. Bhanu pratap singh [protected] and told me to desposit 2100 for registration aftr that they verify my documents and ten told me to paid 7900 for training and agn 13900 for uniforms etc and agn 18900 for password for my joining letter which was email to me frm this mail id [protected]@mail.com by them is it true or fake...

Sir mujhe india job website se nitu bachpai name se call ayatha [protected] is number se interview karbane keliye 2000 fees lenge mene 2000 lata devi name pe send kiya. Pay karne ke baad consumerxomplaints.in website pe mili fraud ke jaan kari hr rahul sharma ki mujhe pata chala fake hai call mail kiya paisa keliye lekin koi respond nenhi araha hai. Plzzzzz sir help me.

We bought 3 return Turkish airways tickets from Tel Aviv to Delhi. The ticket numbers are[protected],[protected] and[protected]. Our return flight from Delhi to Istanbul was codeshared with Indigo. Flight 6E11on August 16, 2019. It arrived late to Istanbul, and as a result we were late to board the connecting Turkish Airways flight to Tel Aviv. All the other flight to TLV were fully booked - the first available seats we could get were business tickets in Turkish airways. We had no choice but to buy these tickets since neither Indigo or Turkish airways in Istanbul compensated us.
I have receipts of the tickets - they were 815 USD each. They are attached. Please refund us.

I am manjury bhattacharya from nagpur, maharashtra. I received a email on 21/8/2019 form indigo hr department about i getting short listed for there recruitment post and was asked to pay amount of 21, 364. I did pay the amount and now i m in tension that this is fake. Can you please confirm is this fake and if its fake i am going to complain it in police and i want my money back.

They are a scam.. They charged me 17, 000 inr for my hand luggage which was excess of 5kgs.. Firstly they check hand luggage weight.. I'm not aware of any airline who weighs hand luggages. Just for 5kgs extra they made me check-in my hand luggage and charged me for entire 14kgs. My flight tickets from hk to mumbai was 15, 000 inr which includes me (80kgs), check in bag (20kgs) and hand luggage bag (7kgs). And they are charging me 17, 000 inr for just 5kgs of extra hand luggage.
Flight 6e - 1774 from hong kong to bengaluru - mumbai

I booked a flight and applied a voucher of ₹1000 provided to me by Indigo in lieu of delay in my previous flight (indigo promise which I purchased) and they compensated the delay of 4hrs with a voucher of ₹1000.
Now I applied this voucher for my current booking, due to some reasons I have to cancel my flight and Indigo is neither refunding me my taxes not providing me voucher that I can reuse for another booking.

My concern is that ok even if they donot return the voucher, they cannot have the Taxes amount.

That amount is paid to govt. The voucher they have provided should be for their airfare and not for the taxes.

The details of the entire incident is as follows:
I am writing this with utmost anger due to deficiency of services on indigo airlines on august 11 and 16 2019.
I have traveled with indigo airlines for the 1st time. Normally, i am very sure those international flight with the service and im regular traveler. However, on august 11, 2019, i had an unpleasant experience. This has been very upsetting for me, and i want to send you a email to give you the opportunity to respond. I bought the tickets at full price at the last minute to attend urgent work related trip. I was to leave kuala lumpur at 1:50 am on flight 1822 and connecting to istanbul on flight 4001 at 06:25. I have to things to ask on this flight
I) why there is no in flight entertainment
Ii) the food and beverage given just a box of cashew-nut is that the only meal you guys provided on international flight

On my return flight from istanbul
I) i was roll by your indigo and collaboration partner turkish on my luggage. I was informed by your duty manager i cant checked in final destination. I need a concrete reason otherwise goin to complaint to consumer law
Ii) was a best joke just 15mins before landing the stewardess came and ask what i would like to have when earlier they were selling like one and half hour after take off is this your international service like if its why the ticket price was similar to others who offer full service
Supposed to arrive in mumbai. My flight number was 12345. I have enclosed a copy of my ticket for your reference.

E-ticket no.:[protected] my booking