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My flight is on 3rd Dec 2019 vide Flight No. 6E 1784 from Male to Mumbai. The departure was scheduled at 7.00 am and was expected to arrive in Mumbai at 9.40 am. Subsequently, it got rescheduled to depart at 2.10 pm and arrive in Mumbai at 5.50 pm on the same day. The issue is that I have a flight from Mumbai heading towards Kochi on the same day at 5.15 pm, the cost of which is non-refundable. Due to the rescheduling of the earlier flight, I will not be able to take my onwards flight from Mumbai which departs prior to landing of my flight from Male. On account of this, I will be required to cancel my booking of 5.15 pm flight and book another flight later in the evening. The next best available flight is at 11.30 pm in the night of 3rd December 2019. Hence, I will be required to pay highly additional amount in booking of the later flight. With the given background, I humbly request you to get me the cost of new flight reimbursed, since the same is due to airline mistake. It may also be noted that I will be required to extend my stay at hotel in Male due to delay in flight. Request for getting me reimbursed that too. Additional cost of flight is approx. INR 7450/-, hotel cost about INR 3500/-. Total excess cost to be born is about INR 11, 000/-.
Thanking you in anticipation.
Oct 22, 2019
Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2019
IndiGo Customer Care's response Hi Hiren,
We are sorry for the inconvenience caused by the rescheduling of our flight. We always strive to keep our flights on schedule and cut down on causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Please visit the link http://bit.ly/2gN0JGx to opt for alternate options or get a refund.
Hope you understand and see you on a 6E flight soon.
Regards,
Team IndiGo
I accept your policy what your following on the airline services. But what you have mentioned time 04:21 it's not a correct time, before reaching the counter no 33 (4.21 am), i am in the queue of your indigo counter (counter 40 to 43 ) where we can pack our normal luggages and collecting the boarding pass counter there i spend 15 mins in the queue huge crowd was there, i have luggage and i don't boarding pass at that moment. Another important issues is about online web check in portal it is not working properly on the whole night(1/09/2019) and till morning (17/09/2019). If it is not working how can we confirm our presence in the airport on the time, that copy also i attached on this complaint draft for your reference. Actual scenario when i enquired this(online Portal) incident in the airport, i came to know that flight was filled with passengers there is no seat availability on that flight. For hiding this situation your indigo customer care people are diverted, we are late reporting to the airport. At that moment along with me few peoples are there going to delhi for that flight also faced this similar issues like me.
Yes i agree for that they rescheduled my flight, for that new booking they collected from 6944/- which is higher than my existing flight charges. So there is no point of considering my existing flight charges are adjusted for the new booking as save the passenger from losing the entire ticket. At the time of new booking they consider me, customer missed the flight and we are reschedule the new flight. The real fact on that day flight, was full to hide this incident, they redirected to the customers were in late reporting. This complete information for your look forward.
We apologies for the inconvenience. We would like to speak with you, please share a convenient time to connect.
Regards,
Team IndiGo