IndiGo Complaints & Reviews

I tried booking a flight ticket on 6e 873 from bangalore to thiruvananthapuram for 14th october at 550am. The booking was made on the indigo app. The ticket amount of rs. 4848 has been debited from my account, paid via upi (Google pay). However, no ticket has been issued from indigo not a receipt for having received the payment.

Kindly look into it.

My 2nd visit to thailand recently with this airline was the worst experince. Before boarding from india i asked the airline if plants are allowed to be bought to india and they said yes. I bought so many plants and while checking in, the bangkok indigo airline rejected it saying plants are not allowed while i bought so many when i travelled through jet airways the last time i visited there. I had to leave all my plants there heavy hearted. Waste of money and my plants if the right infornation was given.
I dont know if the indigo airlines in all countries have different rules and regulations but i hoped in your own country the right infornation is provided. The cost of baggage was too much as well and no consideration. It was not my first but will be my last travel. Indigo airline you have lost a customer.

Hello,

I had 2 tickets booked in indigo flight (6e 835) from lko to pnq, dated 9 november 2019.

Pnr numbers were:
1. Dhit4d [vaibhav dixit / asham shukla / vitthal dixit)
2. Tdv42c [munni shukla]

Today (27 sept 2019) i had to cancel a ticket with pnr: tdv42c

I opened the indigo app on my mobile and selected the booking with pnr: tdv42c and cancelled it.
But to my surprise, i found that the other ticket with pnr:dhit4d in same flight was cancelled.

I am sure that i had selected the correct booking (Tdv42c) but the wrong one was cancelled.

I called your customer service immediately to save my booking of pnr: dhit4d
But he was not able to help because the ticket was already cancelled.

I want you to look into this technical glitch in your app and refund my money back.

Also, correct this problem in your app to save the hard-earned money of other passengers.

Fyi: i see there are some more problems with the app. After booking the tickets, i had not received the ticket over email.
The same happened with the cancellation. Though it shows my phone number and email id in my profile in the app.
When i book the ticket from the partner website, the tickets are shown in the app as well as i receive updates related to my bookings.

Thanks and regards

Vaibhav dixit

I was travelling from delhi to lucknow on 21st sept 2019.in my check in luggage i had a ring kept in there which was not found when i got my luggage on lucknow airport, i wanted to highlight that when i have received my suitcase in which the ring was kept, the suitcase was slightly opened and on the check we identified that the article was missing. This is highly disappointing from indigo as this is one of the most popular company.

I wanted to take strict action against the company as this is a big trust break of the end customers.

Baggage tag number : 6e[protected] seq 0136
Customer name : ajai kumar

Dated 23/09/2019 i receive call from inspirejobservices from contact no.+[protected] said my resume selected for indigo groundstaff post for that deposit security money 1600 twice in this bank name:punjab & sind bank
Name: ram das
Account number:[protected]
Ifsc code:psib0000250. Then i receive reciept from them of registration amount and call from mr. Rahul sharma contact no+[protected]. Then after i send document and detail to their email inspirejobservices. [protected]@outlook.com. After that he told me to about to 5000 deposit amount and call mr rahul sharma and receive reciept of that and telephonic interview happened she told me you are selected we will provide you an offer letter to receive that you have to deposit 14900 as security amount first my transaction keep processing and then failed and them after he gave me another account bank name - paytm payment bank
Ac. No.[protected]
Mukesh tiwari
Ifsc code - pytm0123456 to transfer money same amount first i transfer 4900 and then 10000 (Total 14900) obut from bank i received message that both transaction was successful on 25/09/2019 after that i received reciept of that and offer letter from indigo domain email but with password protected that i call again and now they are asking me to deposit 24900 for password generation and face to face interview and ahmedabad airport he tell me all my money will be refunded at that time but i worried about my money so i asked him about any security for my money now they are telling they will not refund previous money i deposit i have and password protected mail from indigo email domain by. I am surprised. Please help me.

I had a flight number from delhi to vadodara on 24 september 6e-2702 in the journey of traveling in i, due to the fast ac running, the health of all three o[censored]s deteriorated. But no one heard that due to bad health, i had to go to the doctor, i gave information about this to indigo via tweet but he did not take any action on this complaint. I want all the money for the trip and i want compensation for the loss i have made, otherwise i will file a case against indigo airlines in court.

Hello there. Please provide me a copy of my boarding pass from delhi to phuket as i need it for the official purpose to claim my expenses. Kindly do it on urgent basis so that i can do it on time and please explain if any procedure is there to claim the boarding pass.
Flight - 6e 1763
Pnr no. - bg3z2j
Numeric booking id[protected]
Date of journey[protected]

I am naveen. M from hebbagodi vinayak nagara bangalore. I have applied for airport job in quickr and i have rcvd confirmation message. I have consult particular person her name is shwetha.
Next i have paid registration fee 2250rs
Medical, cab,. Fee 5400
Next security deposit 14600rs
Training fee 19800
After this i have recieved bond letter 10000rs
After this they sent me joining letter ü can join like this he told his name is hr praveen
But now agian they are asking to pay.. But we can't pay sir so that kindly we are requesting to refund my amount sir one more thing they told to pay penalty amount 3450 total amount is 55300rs sir please refund my amount sir thank you

Dear sir,

Today morning, my flight was from hyderabad to mumbai 7:00 am flight. (Flight: 6e 366) pnr:gbi79l.

I had done a webcheck in and did not receive my boarding pass by email. At 5:am, i made a call to customer care and he assisted me with my boarding pass. I got my boarding pass and went to get a print of the boarding pass, which the staff refused to give. I ran around the entire airport to seek help. It is so unfair that i was asked not to board the flight as the system does not show that i had checked in.

I have shown the email and everything related to my boarding pass - yet i was made to feel extreme mental and physical stress because indigo employees are incapable of handling these concerns on the spot and tech systems are out of place.

All indigo cares for is that they should leave on time.in the process, they absolutely dont care if some customer is unable to board solely due to their own issues. I had to beg and pleed them to finally grant me my boarding pass. This is absolutely unfair.

I was booking three roundtrip tickets from vadodara to mangalore on 21st september 2019 at 1.54 pm with dates of journey 23/09/19 and 25/09/19. The payment was deducted from my account but the ticket was not booked. And received the following message from indigo. I contacted the customer care service of indigo to which they replied that it will be refunded within 3 days. Please see to the matter.

Hi sir,
I had applied for indigo as air ticketing i got a offer letter but they placement has been charged me couple of amount such as:
Reg fees:2000
Medical fees :5500
Secure deposit:11500
Opening banking account:15500
Verification fees: 10500
Can you please ensure that your organisation is charging for this think tomorrow i have joining can you confirm all this is true or fake

Thanks and regard
Biranjan pradhan

Date:14 Sept 2019
Ticket number: DWF4GR/1/1

My Luggage Trolly get damaged during the transition. 2 wheels out of 4 are badly damaged. There are also scratches at the hard part. It seems it was thrown in the transition between Delhi to Hydrabad- chennai.

Expecting the acknowledgement and repair money.
Requesting you to stop this mishandling of the luggage. I have seen luggage are literally thrown while placing in the flight and on luggage belt.

I flew by indigo flight no.6e432 from delhi to ahmedabad on 11th september, 2019. I kept my power bank in my suitcase, which the ground staff objected to. Therefore, i requested them to hand it over back to me for carrying it with me in my hand baggage instead. They declined my request and confiscated the same. The cost of my power bank is four thousand. It is requested that either my power bank is returned or its cost of rupees four thousand be paid to me as it was an unfair practice on part of the ground staff. Submitted please.
Complainant: shobhag singh rathore, a-19, karmacharinagar, part-1, ghatlodia, ahmedabad-61, gujarat, pin:380061
Mobile: [protected]
E-mail: [protected]@gmail.com

Ndigo pnr is cljsyk - 6e 882 on today evening (22 sep-19) maa (T1) to vtz (Chennai to visakhapatnam) 17.55 hrs -19.15 hrs for my family members of 7 nos whose boarding pass is not issued even they had reached 1hr before the departure, request was made at indigo luggage counter at terminal 1 domestic chennai air port.

I want to book the complaint on indigo-chennai airport on the above incident, we have paid the amount rs. Which was entirely ruined.

At the same time and the same flight one of my sister mrs. Alagammal bose was got the online boarding pass but who did not allowed to check in by indigo rep. Details: pnr no. Ziw1sz 6e-882 22sep the advance booking paid amount was rs.3591 which is also ruined at the indigo luggage counter in the chennai domestic airport.

We are the regular customer of indigo got the critical situation at the chennai airport because of the way indigo reps. Are acted turbulently. The same complaint is also booked on indigo-chennai airport.

The return ticket of the one of the family member by tomorrow indigo flight no.6e-6001 pnr5vrh 23sep for an amount rs.2707 is also got ruined.

We imposed to book again press ticket for the next day due to irresponsible indigo reps. We booked the ticket for 7 members of the family again for rs.19393 from chennai to visakhapatnam flight no.6e-6835 pnr: hjfg2q 23sep.

All the above tickets are booked through makemytrip.com.

I request indigo-chennai and makemytrip.com should go thro this and take action to refund the ruined amount as soon as possible and reply at the earliest.

With thanks & regards,
T. Kannan
Mob.[protected]/[protected]
Email: [protected]@gmail.com

This is to be informed that the fraud people capturing the innocent people who need the job am also one of the members of it. I received the call with the name of aaisha siddiqui from the confirmation department ([protected]) please check the mail with the registration number: ais/igo-072725smn6807. Next call regards the hr conclusion mr. Rahul indigo send with the id proof, i accepted (If you have any reference id letter head, signature, id of any hr at hyderabad airport then provide us.
Otherwise you have to generate or create a reference id via india jobs.
This reference id is available for 30 days at the given date for which you have to pay a charge of rs 2000/- this amount will be refund after your joining.) after paying the amount send me the quation paper to prepare ask me about few quations after selected will send the profile verification mail asked the amount rs 5700/- for verification after paying the amount delay to lift the call with the name ragav sharma inform training letter send through mail. Please help me about it. Need the amount

I had a flight at 7:40 from delhi to ahmedabad with pnr ibdm2l and the gate was 9b but at the end moment gate was changed and i didnt got aby information and missed the flight and now indigo members arent helping me in overcming the situation nor helping im any manner nor arranging another flight nor refunding money. Hopeless staff members and crew. Very bad service by airlines. Fooling customers

Hi team,
With hope am raising complaint here please update positively.
We had booked 2 flight tickets in indigo airlines (6e 2132) for 21.09.2019 and departure time of the flight was 6:05 am with amount of (Rs.8990) and we have been reached airport by 5:15am itself (Before 45mnts) with scan copy of boarding pass, since we booked the flight in night we couldn't able to take print out and thought to take morning inside the airport since it's early morning flight schedule no shops and also weekend (Saturday). While entered pnr no in boarding pass screen by 5.15 am unable to take print out and it showing as gate closed.
We were shocked and started running to counterpart and argued with manger and staffs when we have reached before 45mnts why not allowing us but they have not bothered about our concern and feelings casually they were telling we can't do anything and they have not help us with hard copy also for 1 rupee print out they thought so much to grab money from us and they have not think about our fare charges which we have already paid to airlines for the trip.
Rather than helping the customer they were keep on telling as per the policy gate closed and for we can arrange rescheduling flight which is available on 10:10 am.
Since we were newly married couple i felt very bad in front my spouse and to do not disappoint her i have agreed for rescheduling flight but they have charged us around rs.11, 732 which is more than a ticket charges of previous booking. Totally we spent rs.20, 700 for one way trip.
At 6 am we have called indigo customer service for refund there also same kind of attitude and they were telling we have reached late to counterpart by 5.32 am so we can’t help if they want the footage o[censored]s tell them to check in airport cctv facility by what time we have entered and checked about boarding pass.
We suffered a lot (Mentally and financially) due to their act of negligence. Even i booked other flight my mind was fully disturbed because lose of money and the way they treated us literaly very painful and its spoiled my trip mode.
As you aware money is most important and without having any use we have lost our money (Sorry correct word is indigo airlines has did robbed our money) and harassed mentally.
We have carried some amount in card for trip whereas almost 12k we spent for rescheduling itself.
Hope you understand our concern and take a complaint on serious note and help us for the refund it will help me a lot financially.
Thanks for understanding and eagerly waiting for your positive reply.

I flew from goa to bangalore on indigo on the 17th september. I was carrying 2 liquor bottles extra than the allowed and was harassed by an indigo staff - caitano. He says rule is only 5 litres per person. If there is such a rule, it should be displayed prominently and passengers should not be harassed by security staff whose duty is not to count bottles! I was never ever harassed by any airline before including indigo, and i took the same amount of liquor travelling alone in the month of august... One cannot expect to go online to indigo website and check every fine print. Such harassment from an airline that too by security staff is embarassing. Liquor is not a prohibited item to carry, and passengers should not be put to inconvenience for carrying a couple of bottles extra. If there is a rule, it should be displayed!

During the boarding from kolkata airport on 20/09/2019/at 17.50 flighti was harassed by your staff. When i try to join the que she stopped me and told me to go for self check in. Here she waste my time. I was fail to self check in. After that i join the long que for check in. There also i requested your staff that my flight time is very near, give me a space so that i can check in and received my boarding, she didn't help me. When i reached the counter a male staff did take my baggage. As a result i fails to take my all belonging to agartala. Instead of helping they harassed me in every steps. Kindly injury the matter and take necessary steps against them.
Thank you

Harassed for 2 kg extra hand baggage after check in seeing that i am female travelling alone even though other passengers were passed. Was about to miss my flight.

Mr nair at bangalore airport and ms geetha were extremely rude and not ready to listen.

Weight machine outside airport inside on two different belts none of them match

Feel like filling harrasment case against indigo