IndiGo Complaints & Reviews

We bought 3 return Turkish airways tickets from Tel Aviv to Delhi. The ticket numbers are[protected],[protected] and[protected]. Our return flight from Delhi to Istanbul was codeshared with Indigo. Flight 6E11on August 16, 2019. It arrived late to Istanbul, and as a result we were late to board the connecting Turkish Airways flight to Tel Aviv. All the other flight to TLV were fully booked - the first available seats we could get were business tickets in Turkish airways. We had no choice but to buy these tickets since neither Indigo or Turkish airways in Istanbul compensated us.
I have receipts of the tickets - they were 815 USD each. They are attached. Please refund us.

I am manjury bhattacharya from nagpur, maharashtra. I received a email on 21/8/2019 form indigo hr department about i getting short listed for there recruitment post and was asked to pay amount of 21, 364. I did pay the amount and now i m in tension that this is fake. Can you please confirm is this fake and if its fake i am going to complain it in police and i want my money back.

They are a scam.. They charged me 17, 000 inr for my hand luggage which was excess of 5kgs.. Firstly they check hand luggage weight.. I'm not aware of any airline who weighs hand luggages. Just for 5kgs extra they made me check-in my hand luggage and charged me for entire 14kgs. My flight tickets from hk to mumbai was 15, 000 inr which includes me (80kgs), check in bag (20kgs) and hand luggage bag (7kgs). And they are charging me 17, 000 inr for just 5kgs of extra hand luggage.
Flight 6e - 1774 from hong kong to bengaluru - mumbai

I booked a flight and applied a voucher of ₹1000 provided to me by Indigo in lieu of delay in my previous flight (indigo promise which I purchased) and they compensated the delay of 4hrs with a voucher of ₹1000.
Now I applied this voucher for my current booking, due to some reasons I have to cancel my flight and Indigo is neither refunding me my taxes not providing me voucher that I can reuse for another booking.

My concern is that ok even if they donot return the voucher, they cannot have the Taxes amount.

That amount is paid to govt. The voucher they have provided should be for their airfare and not for the taxes.

The details of the entire incident is as follows:
I am writing this with utmost anger due to deficiency of services on indigo airlines on august 11 and 16 2019.
I have traveled with indigo airlines for the 1st time. Normally, i am very sure those international flight with the service and im regular traveler. However, on august 11, 2019, i had an unpleasant experience. This has been very upsetting for me, and i want to send you a email to give you the opportunity to respond. I bought the tickets at full price at the last minute to attend urgent work related trip. I was to leave kuala lumpur at 1:50 am on flight 1822 and connecting to istanbul on flight 4001 at 06:25. I have to things to ask on this flight
I) why there is no in flight entertainment
Ii) the food and beverage given just a box of cashew-nut is that the only meal you guys provided on international flight

On my return flight from istanbul
I) i was roll by your indigo and collaboration partner turkish on my luggage. I was informed by your duty manager i cant checked in final destination. I need a concrete reason otherwise goin to complaint to consumer law
Ii) was a best joke just 15mins before landing the stewardess came and ask what i would like to have when earlier they were selling like one and half hour after take off is this your international service like if its why the ticket price was similar to others who offer full service
Supposed to arrive in mumbai. My flight number was 12345. I have enclosed a copy of my ticket for your reference.

E-ticket no.:[protected] my booking

Hrd/1t/18-19/nio-322n
Candidate id: 15945-6ch0-i237-u0964
Interview call letter:-
Dear:- ranjit kumar upadhyay,
As per process your documents are selected by (Dehradun airport) dehradun, uttarakhand 248140. You are
Eligible for your interview rounds. If you qualified successfully your 1st round then you can participate in 2nd
Round of interview & 3rd round of interview.
Name: ranjit kumar upadhyay
Contact no: +91 [protected]
Department: aviation industry
Location: dehradun.
Grade pay (Inr amount): 2000/-
Apply date: 19-aug-2019
Interview held on: 20- aug-2019
Salery 28k to 40k
Online test 20-aug-2019
Telephonic round 21-aug-2019
Face to face hr round 24-aug-2019
Interview for profile ground staff
Interview location dehradun airport
Note: candidate must need to deposit rs/-2000/- security amount for giving us absurdity that
Candidate is interested for aviation job. If candidate will not qualify in middle of any interview
Round then he will get his refundable amount within 24 hours.
Terms and conditions:
 after receiving interview call letter you have to deposit your security amount then you will
Receive your online exam link for 1st round.
 your 3rd round will conduct at airport and you need to come with your original documents
After that you will be authorized to go for final round of interview.
 if you will not qualify your first round of interview then your security amount will be refund
Within 24 hours.
 you can deposit your security amount as soon as possible. After submitting your security
Amount ask the transaction id from hiring officer.
 candidate id is only valid for 8 hours. Kindly try to start your interview within 8 hours and if
You are getting any issue than you can kindly contact to hiring officer.
 joining will be done after completing your three rounds of interview and receiving your offerletter.

Indigo airlines

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.

Pnr - mwmnkr

Email address : saurabh. [protected]@gmail.com

Booking id: nf[protected]

Journey date - 02 Nov 19
amount Rs- 7924
bank SBI transaction ID- [protected]IGAGUEHK
date of transaction 12 Aug 2019
Transaction ID given in indigo website - dc6013cd5b[protected]
money has not been refunded by INDIGO AND letters to their Appellate and NODAL agency have not yielded result.
kindly stop harassing customer INDIGO MANAGEMENT

I am writing this with utmost anger due to deficiency of services on indigo airlines part at patna airport on august 02, 2019.

The details of the entire incident is as follows:

My brother had booked tickets from indigo airlines for my elderly parents. Due to their poor health and old age we bought the wheel chair assistance from the airlines.

My parents were to travel from patna to visakhapatnam via kolkata on july 31st, 2019 from kolkata there was a flight change. The pnr/ booking reference no was gekikp.

However, the indigo flight from kolkata to visakhapatnam on the mentioned date was cancelled.

Their itinerary was modified and we decided to travel on august 02, 2019 with the same flight. Their total travel time was 4 hours 15 minutes.

On reaching the airport 8 am, my parents were handed over the boarding passes from patna to kolkata and from kolkata to visakhapatnam. After waiting for 1 hour, at 9 am, we received the call that the flight from patna to kolkata has been delayed. The same was informed to my parents at the airport. When they requested for an alternative flight via hyderabad, which, as per the indigo website, had the fastest travel time till visakhapatnam, they were informed by the airlines staff that the delay of the said flight will not hinder their journey and that they would travel through the same flight as per their itinerary and the boarding passes issued to them. Despite our repeated requests, the airlines staff did not pay any heed to the same and my old, senior citizens, wheel chair bound parents were made to wait unnecessary at the airport.

After waiting for 4 long hours at patna airport my parents, were asked to immediately board a delhi bound flight at 12.30 pm, as their kolkata flight was delayed beyond reasonable time. They were immediately made to board the delhi bound flight without any explanation. Also, all their boarding passes were taken from them and they were made to sit in the flight without boarding passes. They were not informed about their alternate routes. They were not given any information.

Just before the takeoff of the delhi bound flight, the airlines staff rushed to my parents and handed them 4 boarding passes, without the luggage slip.

On reaching delhi, we realised that
1. My parents modified itinerary, as per patna indigo staffs was patna to delhi, delhi to hyderabad and hyderabad to visakhapatnam (Longest and awfully modified itinerary for wheel chair bound passengers)
2. The other major audacity was that there was just 10 minutes difference in the arrival flight, from delhi to hyderabad and boarding flight, from hyderabad to visakhapatnam
3. There was no assistance given to my parents. My parents were stranded at terminal 2
4. Their luggage was lost
3. Their flight arrived at terminal 2 in delhi, however, their delhi to hyderabad flight was departing from terminal 1d. Their was a terminal change and the same was not informed to them.

My father, who is 64 years, had spine surgery few years back due to which he has problem in walking. He is also suffering from high blood sugar and blood pressure.

My mother, 61 years, is suffering from high blood pressure. All their medicines were in the luggage which was lost at delhi airport.

After 2 hours of our long struggle in delhi at terminal 1d with the airlines staff my parents received proper itinerary, however the layover at delhi terminal 2 airport was another 4 hours.

Their travel time increased from 4 hours 15 minutes to 12 long hours. They were at the airport without proper food, care, and their medication.

My parents were sent back to terminal 2 from terminal 1d at delhi. Fortunately, their luggage was also traced and handed over to them and they were made to shuffle from terminal 1d to terminal 2 with their luggage.

All of the above incident caused not only mental harassment, but also they were physically tired and harassed by constantly moving from different airports and terminals.

The severe deficiency of the services of the airlines and their untrained staffs have caused tremendous pressure, both mentally and physically to my parents, who are senior citizens, under constant medication and wheel chair bound.

My parents were handled very inappropriately and in a very highly insensitive manner at patna airport. The staff were very rude to them. They had no knowledge as to how such sensitive issues pertaining to wheel chair bound passengers are handled.

In reference to the above, i want indigo airlines to take cognizance of the entire situation and compensate to my parents for their traumatic experience.

Its been more than 2 weeks im not getting my baggage ready as the indigo team assured... I think i hav to file a sensitive case regarding my property. Take this a my request as well warning to make my baggage ready. I traveld in trv6e38 on 30/jul/19

Gihithsyras mob. No[protected] call me:
Thy asked mwe to call in [protected] (Indigo baggae) thy are not attening my call pls do the needful;l immediately...

I was carrying 3kgs excess in my luggage and no checkin baggage but the guy refused to take that and made me carry the luggage in my hand. I understand there is a policy but policies don’t change everyday right? When i came they adjusted the same from mumbai but chennai staff was really adamant. There was a delay of flight from 9.10 to 11.50pm and no courtesy shown by any staff.

Flight # 6e 5392

Sir i have received a call from indigo airlines and they said that your are selected as a system operator in our company and then they started to ask money for online exam, certificate verification, medical, training, dress code, open bank account, insurance and accomodation and all the money i have paid and i got the information that this is fake and the person is vipin chauhan from hyderabad indigo airlines

Hi I am Asath, on 16th August 2019 i received a mail with a call letter from indigo regarding the interview process to be held in 24th August at Bangalore. They asked to pay an amount of Rs. 8900 plus GST as a security deposit. This was for air tickets, pickup, drop etc. I first made a payment of Rs.8900/- and later on they informed me that I should make the make payment including taxes Rs.10, 502/- and they will refund the Rs.8900/-
After payment, they sent an application form with few details.On that same day i got a call like there is an opportunity of direct joining without interview and i am one among them. Rs. 40, 000 has be paid as a bond which will be refunded after 18 months. I didnt gone for that offer, so they said they will refund Rs.8900/-.
But they haven't made the refund yet. Please help me how can I recover my money back?
His name is Vinay Dhir.

I am a gynecologist 73 years old native of kuthuparamba, kannur, kerala. I went to chennai to attend the funeral of my uncle and had return ticket for flight 6e 7971 for 11th aug.19. Boarding time 1405 departure time 1450. I reached the airport 1.50pm. I got the boarding pass at 2.05pm. I went for security check, there was pandemonium there. I finished the checking and reached gate no 5 at 2.25 pm. The girl there told me that 1405 is the boarding time and they give 10 minutes grace time. I cannot go as gate is closed.in my ticket it is written that gate closes 25 minutes before departure. I reached there sufficiently early. She told me she cannot do anything. I requested her that i am a doctor and i have to attend op next day. She came upstairs with me. Mean time 5 more passengers came with the same problem saying they were held up at security check hence late. Now she said she cannot do anything. Go to no.50 counter and try for alternate arrangements. Only one flight was there to calicut. One o[censored]s chose that. I wanted refund. Then started another ordeal. I was told to go to the count on opposite side of counter 50. I got the instruction to go to front entry. I went out and reached other side of the same counter. Another lady there told me pointing her finger to left go that side. No counter was seen there except an entry point to inside of the airport. I came back. One full day is lost just because of callous attitude of the airline. Can i get a refund now?

Dear sir / madam i have got a call from indigo airlines and then they said me that you are selected and you have to pay 800/- for online and 1590/- for document purpose and after that all my process what ever it is completed. But from the past two weeks the phone number is switched off and i got mail from goindigo.[protected]@email.com is that the mail is correct or not

My flight 6e-5383 from hyderabad to mumbai scheduled to take off at 10.35 pm took off at 10.55 pm from hyderabad.in-flight announcement during takeoff "it will take 1 hour and 15 minutes to complete this journey". Started descending at mumbai by 12.50 am to a point where buildings were at eye level and had a sharp vertical lift suddenly. Flight was diverted to ahmedabad citing bad weather conditions. Being on a window seat there was not a drop of rain and 100% clear visibility outside. Landed at ahemdabad at 2 am, kept all passengers waiting in flight offered chips and a small bottle of water. Took off from ahemdabad at 3 am and landed at mumbai by 4 am. There was no compensation for the time delay and inconvenience caused. I need a 100% refund of the booking amount or more for the time delay. A 1 hour 15 minute journey turned to 5 and a half hours end to end. Absolutely ridiculous from indigo.

Hi everyone i'm posting this because i got fooled for 57000 rupees in total...
I trusted the mail's through which i was getting all the offer letter, job confirmation letter and all...
The mail id is
[protected]@goindigo.in
This mail id has official domain of indigo airlines only... I got to know this is fake after visiting their head office... Even after them knowing someone is faking jobs using their domain they aren't doing anything...
Indigo airlines is so irresponsible.

Please mail me at [protected]@gmail.com
For more information

Counter employee of inigo fligh no. 6e-7102 was very indifferent and rude while weighing my luggage. He forcibly included the wight of mine and my sisters vaniny bags/laptop bags.in that we just had our money and a small diary and traveling document, he said he would allow us provided we have laptop inside. Since we didnt have laptop, i told him in my life first time somebody is weighing vanity bag and taking into account the weight and wants to collect money. He got very angry with me and told my sister that he would have allowed us, but because i questioned him he didn't like and he made us to remove things from the main luggage.

Dear up government, there is a frequent light cut off in my area.
Doing daily work and sleep at night is getting disturbed.
Sometimes light does not come for a whole day or two. We are dependant on light for daily activities.
I am a honest tax payer. Hope this msg can be read by appropriate authorities to bring about a needful change in my area and many others.

This is for your kind information that i am a regular cargo customer sending vegetables/perishable goods from imphal airport to delhi airport everyday not less than 130 kg. The total kilos i am sending today was 199 kgs 11 pieces of packages. The indigo staff offloaded 6 packages of my perishable goods at imphal airport which was supposed to send in the first flight i, e 6e614 but they offloaded 6 packages and sent it in 6e6906 which flight scheduled was late. 5 packages were delivered first already. The perishable goods were all banished and nothing to sell it out. The expected cost of the goods are rs.10, 000/-. The cargo staff who are posted at imphal airport vharacter are also rough and bad, sometimes we lost some goods from the packages many atimes. This is for your kind information and for the act of consideration i am writing to you. If this mistakes continue in the coming days i will not remain still... I have already sent a complaint copy to dot too.
Thank.

Regards.
Lumloungam kameih