LimeRoad Complaints & Reviews

Hi, Today at morning I ordered 1 kurti from limeroad and paid through my phone pay id and a total amount of 559 was debited from my bank but there was no order placed in my limeroad account. I mailed to their customer support but they are not responding for the same. I am not sure of how to contact them now & get my amount refunded which got deducted from my account.

Sir/madam,

I beg to state that i had returned a pair of beige ankle strap sandals on sun, 04 - aug. On the limeroad app, it is showing that my refund had been returned to me successfully but it is not the same. My bank account is not reflecting any amount given by limeroad of my product. I had read the policy of return of the product that the refund will be reflected in my bank account after the 10 days of return. So, today is 14-aug which is the tenth day only. I want to know when my refund will be taken as you said that it will be returned on 14-aug.

Hi limeroad team,
I placed an order today (Which includes a saree and 6 month gold subscription). I did check out with hdfc netbanking option and after i did the payment for the order (After approving the otp) i got a message as session timed out and do i want to cancel the transaction. I did not cancel the transaction. But i waited for some time and reopened the limeroad application. The order which i placed is missing. I did not get it in my order list. Please do the needful. I am attaching the bank statement for the payment done and the product detail which i ordered. Please do the needful asap.

Thanks, radha

I ordered 8 kurtas on lime road shop and i return 2 of them, because material is not too good and colour is so dull. So i returned this product. Product is picked by limeroad boy on 15 th july 2019. Ten days have been completed which is mentioned by limeroad that your refund money is reflect in your account and the refund status in my limeroad account is displaying as success, but my money is not show in my account why?

Dear sir/madam,
I had ordered a shirt with order number [protected]s1, placed on 13th july, which delivery date was 20th july. Today although 20th july passed it has not been delivered to me and yet it has not been shipped from the origin. I had mailed to customer support on 18th jul and assured me of delivering the item on priority basis within 7 days. Although 3 days almost passed the order still has not been shipped from the origin. I have already paid for the item, so now when i am trying to cancel the order the order is not being cancelled and it shows order can not be cancelled and you can return it when it will be delivered to you.
So my complain is this shopping platform is not fulfilling its commitment and the second thing is if the item has not been shipped from the origin and not delivered to me, then why it is not cancelling the order.
Kindly, look forward to the matter and oblige.

Yours faithfully,
Prabhudas balsamanta

My transaction failed but the amount got deducted also the order was not placed tried calling customer care service of limeroad but no response. The amount deducted from my account was 1195rs. The online transaction on limeroad is too difficult every time it shows some error also customer service is not available. Very disappointed.[protected]. I request a return of the money as soon as possible.

Hi

Money got deducted twice for the order number [protected] and it is showing cash on delivery which i have not opted for it. Please explain what is it all about. The package may get deliver today, do i need to pay cash on delivery?. If so when my payment get reverse which deducted twice. Hope you answer my query as soon as possible.

Regards,
Bhavya

Hi this is pooja,
I have submitted the return request for my order. It's been nearly 1 month the product is with me and not yet collected.
I have called customer care twice, they have initiated the return request but it's was of no use. Because of this refund is also not happening. The order was of amount 2000+, but i can see the refund amount is around 1700 only.
Please resolve this long pending issue.
Please refer photo for order number and all.
Thanks in advance

I am rajani pawar.
I have paid for my order (Amount rs676) on 24th june 2019 through google pay but unfortunately the order did not got placed and is not showing anywhere. My money got deducted. But on line road i am not able to see any option related to payment. How to get refund of that money as the order did not get placed?

Please let me know by how much time it will be done.
Thank you.

Hello,

I am suhani jain (Phone no. : [protected]).
I have paid for my order (Amount rs531) on 24th june 2019 through google pay but unfortunately the order did not got placed and is not showing anywhere. My money got deducted. I want my money refund back as i placed the same order again through cod this time.

Please let me know by how much time it will be done.
Thank you for your support in advance.

Regards,
Suhani jain

While paying for a t-shirt in limeroad app through phone pay, the money of 425 rupees was successfully debited to limeroad, but the app said "sorry the transaction was not successful" and i cannot find my order details in limeroad app but my money is debited. I have the phonepay transaction id which i'll be attaching with the complaint. Please help me with this and resolve this issue.

Dear sir,

I have been trying to contact the customer care agent of lime road and asking them to pick up the items i received which is a defective item and to refund my amount but they are not taking any initiative.
I have been calling them but they are just giving me sympathy by saying we understand. When i ask them some time they disconnect the call, some times they put a recording and i am not able to contact the customer care.
They say we have approached the courier company to pick up the items but you are not available.
Kindly have a look on my concern

My refund amount has been transferred to LR credit as refund mode.

I am trying to transfer the LR credits to my bank account but i am unable to do so. I tried it 4-5 times but everytime it shows an issue and hence i am unable to transfer the money.

Kindly take my personal account details and transfer money to my personal account.

Customer-
Juhi verma

I oder 3 kurti in your company but i got 3 saree and even those saree olso the cheapest quality i had ever seen really really bad.. and yop of that 1 saree was second hand it was very dirty and torn i really disappointed and every one who sees my order they shocked...its really bad we also buying with money your company are not giving with free why dont you think for others too.if you really want to be a suucessful dont cheat to your customer..really really

I have purchased one item bearing order no.[protected]. But due to some measurement problem of item I have booked return request on 29.05.2019. Also I have lodged complaint twice in your customer care. They are asking to me there's some problem in our transporting partner but definitely we will pick up the return item by two working days, which is still pending with me. Steps may kindly be taken to pick up the return item and disbursement.
Thanking you.

The products were returned to courier service (Shadowfax), but there is no update after that. The courier person's phone number was shared prior to pickup, he called from that number to confirm pick up, came and took the items. But after that i got message from limeroad that the pickup has been cancelled. I have been trying to contact limeroad through mails, messages and calls, but i am only getting automated messages as reply, saying that the pickup was cancelled. Neither limeroad nor Shadowfax has a proper way to address customer grievance. I raised complaint through a link provided by Shadowfax as well. Got an automated message that they will call in 1 hour. It has been more than a day, but still no call, no message, nothing.

I had ordered a maxi dress for Rs 899. Although the money was deducted but the order did not show in my app. In fact it showed that no orders had been placed.Their customer care did not respond for 2 days after that they told me that there was some payment problem and that a refund will be credited within 6-7 days however it already been 7 days and I have not received any refund yet.

While placing order money git deducted but no order no was generated and i was signed out immediately. I was sent an otp to sign back in again but no order no was created and order was not place. Please help, i have already raised complaint in customer support didn't recieve reply yet, what else to do to get money back. Please help as i'm unable to find any other ways

My order no. Is 51199128. I requested for return on 19/05/2019, which is the day i received the product. From the next day i have been calling the customer care, and the executive says, apology for the delay and says it will get picked up on next day. Iam writing this on the 10th day after contacting the customer care again and whatever i say they just reply with the same lines. I am even ready to reach the courier service from where i got this delivered and return the product, no need of pick up, if they contacted me. I mean, i can only return the product after getting a confirmation from the delivery service team na. Please "limeroad" show more responsibility to your customers, otherwise you will be the one who will have to bear lose. For me its a matter of only 831 rs. But for you, guys if customers started distrusting you, you know what it can lead to. For eg: i can never trust your website again because of the experience i am having. What if more customers take a decision like this?

Even after multiple calls all day long, the customer care doesn't route the call to an executive even after a 10minute wait on line which seems to create an unfriendly customer environment. Being a first time user of the app and liking the wide range of varieties, this has been a total bummer.
I hope they are more attentive towards their customers necessities through customer care service rather than en number of notifications every now and then.