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Mobikwik Complaints & Reviews

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Updated: Aug 30, 2026
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M
meen87
from Agra, Uttar Pradesh
Jul 29, 2014
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Address: New Delhi, Delhi

I have an account on www.mobikwik.com and it worked fine for some months. On 15 march I added 500 rs as they had a scheme (Add 500 rs and apply a code and get 50 rs extra in your wallet).I tried login into my account after 2 days but it was locked. In last 5 months I have tried everything I can: Called their customer care number umpteen times but never got a chance to talk to their customer care executive as the phone is always busy. I cannot log into my account so I cannot see the resolution of the tickets. Ticket No 900280 I want my money back. I won’t mind if they cancel or close my account but they should return the money. Meenakshi [protected]@rediffmail.com
Aug 14, 2020
Complaint marked as Resolved 
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    thakor sanjay
    from Delhi, Delhi
    Jul 29, 2014
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    29/7/2014 - I done recharge from Mobikwik. You have successfully done a transaction using money in my MobiKwik Wallet. But not reach the balance my mobile but deducted money in my ICICI BANK Debit Card. Recharge UNINOR no is[protected]. Transaction TypeCredit to Wallet Transaction Amount50.0 Pls refund Rs50 amount to my ICICI A/c OR MOBIKWIK A/C
    Aug 14, 2020
    Complaint marked as Resolved 
    Mobikwik customer support has been notified about the posted complaint.
    Dear Mr. Thakor,

    We regret any inconvenience caused. We have made a note of your contact details. Our official will get back to you and assist.

    Regards,
    ICICI Bank Customer Service Team
    Dear Sir,

    We have been trying to contact you on the number provided by you. However, we could not establish contact with you. Please write to [protected]@icicibank.com with your alternate contact details and preferred time to contact. Our official will assist you. Please refer 'UID 135925' in the subject line.

    Regards, ICICI Bank Customer Service Team.
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      tarunggps
      from Delhi, Delhi
      Jul 29, 2014
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      Address: Burdwan, West Bengal

      i have purchased a product from ebay using mobikwik wallet.the cost of product was rs 200.my balance got deducted but the product didnot got conformed.. but contacting customer care they said that my money was refunded to mobikwik wallet but mobikwik didnot shows the balance...
      Aug 14, 2020
      Complaint marked as Resolved 
      Mobikwik customer support has been notified about the posted complaint.
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        K
        kali 665
        from Mumbai, Maharashtra
        Jul 28, 2014
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        Address: Allahabad, Uttar Pradesh

        paytm - fail to recharge
        sunil381 Jul 28, 2014
        order no is[protected]to paytm for recharge of [protected] mobile online. My balance was cut and not refund as per policy.pls take my complain.order no[protected] for [protected]same happened here on 28/07/14..
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          samy1234
          from Pune, Maharashtra
          Jul 25, 2014
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          Address: Pune, Maharashtra

          Hello, I had cancel the transaction [protected] on 14 July for amount of 6400/- for Mobikwick wallet, on the same day i cancel the transaction still the money is not refunded yet, why mobikwick providing such useless services to customer. i am going to fire complaint in Consumer court now. Please refund as soon as possible.. I had already send so many mails till now. but they are not replying me at all..Useless service providers Regards, Sameer Mob mo: [protected] Name: sameer jadhav
          Aug 14, 2020
          Complaint marked as Resolved 
          Mobikwik customer support has been notified about the posted complaint.
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            samy1234
            from Pune, Maharashtra
            Jul 25, 2014
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            Address: Pune, Maharashtra

            Hello, I had cancel the transaction [protected] on 14 July for amount of 6400/- for Mobikwick wallet, on the same day i cancel the transaction still the money is not refunded yet, why mobikwick providing such useless services to customer. i am going to fire complaint in Consumer court now. Please refund as soon as possible.. I had already send you so many mails till now Regards, Sameer They are not replying me at all.. Mob mo: [protected] Name: sameer jadhav
            Mobikwik customer support has been notified about the posted complaint.
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              G
              gnanasabapathy
              from Chennai, Tamil Nadu
              Jul 23, 2014
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              Address: Chennai, Tamil Nadu

              I am gnanasabapathy using mobikwik for recharge my mobile phone and tv pass one year now i cant use mobikwek.com because incorrect password in my account .I have amount rs, 450 kindly do tha necessary action for me.My mail id( [protected]@gmail.com ) my mobile number ( [protected] ) thank you sir.

              By

              Sabapathy
              Aug 14, 2020
              Complaint marked as Resolved 
              Mobikwik customer support has been notified about the posted complaint.
              I AM GNANASABAPATHY USING MOBIKWIK FOR RECHARGE MY MOBILE PHONE AND TV PASS ONE YEAR NOW I CANT USE MOBIKWEK.COM BECAUSE INCORRECT PASSWORD IN MY ACCOUNT .I HAVE AMOUNT RS, 450 KINDLY DO THA NECESSARY ACTION FOR ME.MY MAIL ID( [protected]@GMAIL.COM ) THANK YOU SIR.

              BY

              SABAPATHY
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                P
                Pradeep Gaud
                from Delhi, Delhi
                Jul 21, 2014
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                Address: Thane, Maharashtra

                Hi Team, On Friday 11th of July, I made a transaction of Rs 4370/- towards electricity bill payment for MSEB, from my credit card, through the mobikwik mobile app. Somehow the payment got debited from my account to the mobikwik account. But the transaction was not successful. I would like to get back my deducted amount as soon as possible. Details is as follows: Transaction ID[protected] Name - Pradeep Gaud Email - [protected]@gmail.com Thank You. Regards: Pradeep Gaud Cell - [protected]
                Aug 14, 2020
                Complaint marked as Resolved 
                Mobikwik customer support has been notified about the posted complaint.
                unsuccessful recharge Transaction ID [protected] Transaction Amount 1261.0 email id- [protected]@gmail.com mobile number- [protected]
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                  G
                  gauri8819
                  from Gurgaon, Haryana
                  Jul 19, 2014
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                  Address: New Delhi, Delhi

                  I had made payment of my airtel bill amounting to Rs 2154/- through mobikiwik portal on[protected]. the said payment was debited from my a/ c on[protected] at around 11 am vide transaction id [protected] but amount is still not credited to airtel. please arrange to resolve it at earliest.
                  Mobikwik customer support has been notified about the posted complaint.
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                    I
                    Initial
                    from Delhi, Delhi
                    Jul 18, 2014
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                    Address: New Delhi, Delhi

                    Dear sir, This is very ridiculous service the word is small for you on behalf of your service.i have paid a 1320 amount to bses but my payment is not success full and i know the isssue in BSES website so my request to you please refund my amount immediate my email id isravichauhan.[protected]@gmail.com my contact no : [protected] TICKET #916244 TICKET #921929 TICKET #951918
                    Mobikwik customer support has been notified about the posted complaint.
                    Please refer to my compliant dated 12.01.2015 regarding refund of money Rs. 150 debited form my bank account for unsuccessful recharg of mobile no. [protected] vide transaction id : [protected]. In this connection it is to inform that nothing is heard from your side for refund of deducted. You are further requested to check your records and fix my problem as soon as possible...
                    Transaction with this site is very painful experience to me
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                      R
                      rraghunath18
                      from Karur, Tamil Nadu
                      Jul 17, 2014
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                      Address: Karur, Tamil Nadu

                      is a fraud company didnt reacharge anyone, simply they store our amount in wallet. didnt reacharging any prepaid or postpaid i tried lot of times, and giving promotional offers on site. dont believe that too. Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud companyMobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud company Mobikwik is a fraud companyMobikwik is a fraud company
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        G
                        gaurav3909
                        from New Delhi, Delhi
                        Jul 17, 2014
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                        Address: New Delhi, Delhi

                        The company is totally fraud and tried to swipe my card and and tried to made a payment of 3000/- Rs and 43000/- from my HDFC Bank Credit Card. Actually I made a BSES Rajdhani Bill payment from this Portal and I shared my two personal docs (Pan card and driving license). By mistake I made two payments of one bill and company hold my payment and not forwarded to the BSES RAjdhani, by this BSES charges as penalty for not paid the bill 1200 rupees from me and add in the bill. I sent many mails to the company but released my one payment of Rs. 2360/- in their virtual wallet, which is totally waste for me and one 2360/- is still not paid by the company. Gaurav [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Mobikwik customer support has been notified about the posted complaint.
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                          G
                          gaurav3909
                          from New Delhi, Delhi
                          Jul 16, 2014
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                          Address: New Delhi, Delhi

                          I made a payment by your portal on 2.7.2014 but yet its not received to BSES Rajdhani. My Transaction Id [protected] and this month my Bill is double . its totally your fault. and the number you given on site is invalid. I made payment by credit card and the payment transaction cut two times from my credit card. Please its my hardly request to call me as soon as possible or resolve this problem in few hours by your side. Otherwise I will take strong legal steps definately. Gaurav [protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Mobikwik customer support has been notified about the posted complaint.
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                            P
                            pragnani
                            from Kolkata, West Bengal
                            Jul 16, 2014
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                            Address: Krishna, Andhra Pradesh

                            I have received a notification of offer exclusively for me. It said to 50 add and apply coupon MOBJAY to get the cash back, but when I do so it says you are not eligible for this offer. I don't need any money in my wallet I just added to avail the offer, so please give my money back or make me avail the offer.
                            Mobikwik customer support has been notified about the posted complaint.
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                              S
                              Senthilpeter
                              from Tiruchengode, Tamil Nadu
                              Jul 16, 2014
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                              Address: Salem, Tamil Nadu

                              Dear Sir,

                              Last saturday 12/07/2014 i am pay the my docomao Post paid No ([protected] &[protected]) Postpaid Bill Rs.895/-pay the Mobikwik.com wibsite . But bill paymnents not Done. Then My amount Debited in Rs.895/- my Bank Account. So my Amount Rs.895/-Still Now not Refund the Bank Account.So please Refund the amount


                              Thanks& Regards,
                              Senthilkumar .M
                              [protected]
                              Mobikwik customer support has been notified about the posted complaint.
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                                A
                                abhi5429
                                from Warangal, Telangana
                                Jul 15, 2014
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                                Address: Warangal, Andhra Pradesh

                                helo i stay in andhra pradesh..i nvr did any transaction with mobikwik using my card...bt somone used my card in mobikwik pos transaction tdy i.e 15/7/2014...dis d transaction id[protected] whch i got t my phone nd it displayed the location as newdelhi...pls trace the thief with d given tranasaction id...i already gave complaint t d cyber crime polices...pls u too help me
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Mobikwik customer support has been notified about the posted complaint.
                                Sub – Fraud Transaction<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

                                Dear Sir,
                                I was purchasing mobile from ebay.in and payment madethrough mobikwik while transferring payment from hdfc credit card to mobikwik. Ihave received OTP, after applying OTP pin transaction failed and error occurred“this transaction not authorized due to incorrect entry” but transaction wasmade & the payment received by the mobikwik “ invoice attached and frommobikwik amount did not transfer to ebay and also not reflecting in mobikwikaccount “money debited from mobikwik but bot delivered to ebay.
                                Requested u to pls help me stop transaction to avoid anytype of fraud.
                                HDFC Card no of manoj Chauhan[protected]
                                HDFC Transaction SMS Details are –
                                RS 7346.50 was Spent On Our HDFCbank credit Card ending 7854on[protected]:09:42:33 at MOBIKWIK35456. Avl Bal – 16128.50, Curr o/s –Rs102871.50
                                Mobikwik Account details
                                Login id –[protected]@gmail.com
                                Mobikwik order no –AMBK[protected][protected]:19:40.0)
                                Ebay Account Details - [protected]@gmail.com

                                Regards
                                Abhay Gautam/ Manoj Chauhan
                                [protected] / [protected]
                                I got a call saying calling from SBI main branch he collected ATM no and through online banking he paid rs9999/ to mobikwik com please cancel the order refund the amount my account no is [protected]
                                
                                Dear Sir,


                                I wish to bring to your kind notice
                                that a fraudster with mobile No. [protected] had used your website to make a
                                fraudulent financial transaction today i.e. on 10.05.2015 after obtaining debit
                                card and OTP by making fraud calls from the mobile No. [protected] to my father
                                Mr.Vasantkumar J Raval. The fraudster has made a payment of Rs.9, 999/- vide transaction
                                no.[protected]. I am in the process of doing police complaint.


                                You are requested to immediately stop the delivery of goods/services and
                                credit back the amount to my father’s account.


                                Thanking you,


                                Yours faithfully,


                                Punit Raval


                                S/0 Vasantkumar J Raval


                                Vadodara


                                Mobile: [protected]
                                Date of incident: 20 June, 2015
                                Time: 2.14pm
                                Fraud number: [protected]

                                - Today at 2.14pm a call was received from the above mentioned number by a person posing himself as the SBI Branch Manager.
                                - He told that my SBI Debit Card is about to expire and needs to be renewed to avoid it from getting non functional.
                                - He then confirmed my name, asked how much balance is there in my account, card number.
                                - Within a minute he asked me to tell him the OTP I must have recieved. Unaware, i told the OTP and got a message that Rs. 5000 had been deducted from my account and the transation had been made on www.mobikwik.com
                                - He also asked for more OTPs after that but luckily I dint disclose any further OTPs to him.
                                - I made a complaint to SBI ...got my card blocked instantly.

                                Please kindly help if anything can be done to refund the money back ...or a complaint against mobikwik.com as there are already many complaints against this site.

                                Mobikwik — balance deducted

                                Balance deducted but no recharge done balance deducted about 400 rs.

                                recharge not done

                                order: [protected] amount : 198 email id: [protected]@gmail.com number: [protected]

                                bill payment not succesfull

                                i have pay bill of vodafone having number [protected] of rs 800 but it doesn't paid.800 rs will be deducted from my account on[protected].pls help me for refund my ammount.

                                Money debited without placing order

                                Money debited without placing order for dominos pizzas
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                                  D
                                  Deepakuklan
                                  from Hisar, Haryana
                                  Jul 15, 2014
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                                  Address: Hisar, Haryana

                                  Hi, I want my refund back of 5354.1 rupees to my account . I paid for mobile buy from eBay . The amount deducted from my bank and credited to my wallet .But eBay refund all amount in my wallet. So I Need my refund back which is in my account as soon as possible .I expect this processing should be done fast .
                                  Transaction Type Credit to Wallet Transaction ID

                                  [protected] Transaction Date 14, July 2014 time:00:38


                                  Transaction Amount 5354.1 Wallet Balance 5354.1

                                  I want my refund of my money immediately.
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    Manish23031992
                                    from Agra, Uttar Pradesh
                                    Jul 15, 2014
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                                    Address: New Delhi, Delhi

                                    I have submitted my electricity bill of the amount of Rs.1780/-from this website, balance has been deducted but bill is unpaid. i am trying to contact any one from this site but i failed and also i have mailed so many times for help me but nothing replay. and also one more thing that they are blocked my id also i have mailed for re-active my id but nothing happened.

                                    need help...??????

                                    [protected]@gmail.com
                                    M:-[protected]
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      lokeshjoshi
                                      from Delhi, Delhi
                                      Jul 14, 2014
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                                      Address: New Delhi, Delhi

                                      Yesterday i use to pay BSES Delhi Electricity bill through mobikwik.com (Transaction Id [protected]) they deduct my money but didn't transfer to BSES, today is my last date of bill and till now no confirmation got from them. i already submit ticket for the same and already sent 3-4 mail to them but no reply found.
                                      Mobikwik customer support has been notified about the posted complaint.
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                                        jeevanbehera
                                        from Jaipur, Rajasthan
                                        Jul 14, 2014
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                                        Address: New Delhi, Delhi

                                        Recharge amount has been deducted from my account But not successful in mobile. I have booked a Ticket- 932367 from support option. Then I have got a sms Ticket has been resolved Track the Ticket. But when I Tracked the Ticket, there is massege "you are not authorized for track the ticket". My Ticket 932367 has not resolved. Kindly provide me help. Details: Txn ID- [protected] Txn Amount- 128 E-mail ID- [protected]@rediffmail.com Recharge Tried to -[protected] Ticket No- 932367 (Dt.13.jul.2014). Then On Dt.14.Jul-2014 booked another ticket-933971. But Till Not there is no result. Kindly Help me for refund my amount to account
                                        Mobikwik customer support has been notified about the posted complaint.
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