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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 345

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R
Richa khosla
from Delhi, Delhi
Jul 17, 2014
Resolved
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Balance not added in my Wallet but debited from my Bank a/c

Address: Faridabad, Haryana

Dear Sir/Ma'am, I have added 3935 rupees on mobikwik wallet, but money debited from my Canara Bank Account and mobikiwk wallet showing zero balance. Transaction Id [protected] Email id: richa.[protected]@gmail.com I got a mail from mobikwik like ''We have placed a temporary hold on your transaction of INR 3935.0 towards MobiKwik.Com bearing Transaction Id [protected] for security reasons" And they asked scanned copy of my Id Proof...
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gaurav3909
from New Delhi, Delhi
Jul 16, 2014
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Address: New Delhi, Delhi

I made a payment by your portal on 2.7.2014 but yet its not received to BSES Rajdhani. My Transaction Id [protected] and this month my Bill is double . its totally your fault. and the number you given on site is invalid. I made payment by credit card and the payment transaction cut two times from my credit card. Please its my hardly request to call me as soon as possible or resolve this problem in few hours by your side. Otherwise I will take strong legal steps definately. Gaurav [protected]
Aug 14, 2020
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
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    pragnani
    from Kolkata, West Bengal
    Jul 16, 2014
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    Address: Krishna, Andhra Pradesh

    I have received a notification of offer exclusively for me. It said to 50 add and apply coupon MOBJAY to get the cash back, but when I do so it says you are not eligible for this offer. I don't need any money in my wallet I just added to avail the offer, so please give my money back or make me avail the offer.
    Mobikwik customer support has been notified about the posted complaint.
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      S
      Senthilpeter
      from Tiruchengode, Tamil Nadu
      Jul 16, 2014
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      Address: Salem, Tamil Nadu

      Dear Sir,

      Last saturday 12/07/2014 i am pay the my docomao Post paid No ([protected] &[protected]) Postpaid Bill Rs.895/-pay the Mobikwik.com wibsite . But bill paymnents not Done. Then My amount Debited in Rs.895/- my Bank Account. So my Amount Rs.895/-Still Now not Refund the Bank Account.So please Refund the amount


      Thanks& Regards,
      Senthilkumar .M
      [protected]
      Mobikwik customer support has been notified about the posted complaint.
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        A
        abhi5429
        from Warangal, Telangana
        Jul 15, 2014
        Resolved
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        Resolved

        Address: Warangal, Andhra Pradesh

        helo i stay in andhra pradesh..i nvr did any transaction with mobikwik using my card...bt somone used my card in mobikwik pos transaction tdy i.e 15/7/2014...dis d transaction id[protected] whch i got t my phone nd it displayed the location as newdelhi...pls trace the thief with d given tranasaction id...i already gave complaint t d cyber crime polices...pls u too help me
        Aug 14, 2020
        Complaint marked as Resolved 
        Mobikwik customer support has been notified about the posted complaint.
        Sub – Fraud Transaction<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

        Dear Sir,
        I was purchasing mobile from ebay.in and payment madethrough mobikwik while transferring payment from hdfc credit card to mobikwik. Ihave received OTP, after applying OTP pin transaction failed and error occurred“this transaction not authorized due to incorrect entry” but transaction wasmade & the payment received by the mobikwik “ invoice attached and frommobikwik amount did not transfer to ebay and also not reflecting in mobikwikaccount “money debited from mobikwik but bot delivered to ebay.
        Requested u to pls help me stop transaction to avoid anytype of fraud.
        HDFC Card no of manoj Chauhan[protected]
        HDFC Transaction SMS Details are –
        RS 7346.50 was Spent On Our HDFCbank credit Card ending 7854on[protected]:09:42:33 at MOBIKWIK35456. Avl Bal – 16128.50, Curr o/s –Rs102871.50
        Mobikwik Account details
        Login id –[protected]@gmail.com
        Mobikwik order no –AMBK[protected][protected]:19:40.0)
        Ebay Account Details - [protected]@gmail.com

        Regards
        Abhay Gautam/ Manoj Chauhan
        [protected] / [protected]
        I got a call saying calling from SBI main branch he collected ATM no and through online banking he paid rs9999/ to mobikwik com please cancel the order refund the amount my account no is [protected]
        Dear Sir,


        I wish to bring to your kind notice
        that a fraudster with mobile No. [protected] had used your website to make a
        fraudulent financial transaction today i.e. on 10.05.2015 after obtaining debit
        card and OTP by making fraud calls from the mobile No. [protected] to my father
        Mr.Vasantkumar J Raval. The fraudster has made a payment of Rs.9, 999/- vide transaction
        no.[protected]. I am in the process of doing police complaint.


        You are requested to immediately stop the delivery of goods/services and
        credit back the amount to my father’s account.


        Thanking you,


        Yours faithfully,


        Punit Raval


        S/0 Vasantkumar J Raval


        Vadodara


        Mobile: [protected]
        Date of incident: 20 June, 2015
        Time: 2.14pm
        Fraud number: [protected]

        - Today at 2.14pm a call was received from the above mentioned number by a person posing himself as the SBI Branch Manager.
        - He told that my SBI Debit Card is about to expire and needs to be renewed to avoid it from getting non functional.
        - He then confirmed my name, asked how much balance is there in my account, card number.
        - Within a minute he asked me to tell him the OTP I must have recieved. Unaware, i told the OTP and got a message that Rs. 5000 had been deducted from my account and the transation had been made on www.mobikwik.com
        - He also asked for more OTPs after that but luckily I dint disclose any further OTPs to him.
        - I made a complaint to SBI ...got my card blocked instantly.

        Please kindly help if anything can be done to refund the money back ...or a complaint against mobikwik.com as there are already many complaints against this site.

        Mobikwik — balance deducted

        Balance deducted but no recharge done balance deducted about 400 rs.

        recharge not done

        order: [protected] amount : 198 email id: [protected]@gmail.com number: [protected]

        bill payment not succesfull

        i have pay bill of vodafone having number [protected] of rs 800 but it doesn't paid.800 rs will be deducted from my account on[protected].pls help me for refund my ammount.

        Money debited without placing order

        Money debited without placing order for dominos pizzas
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          D
          Deepakuklan
          from Hisar, Haryana
          Jul 15, 2014
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          Address: Hisar, Haryana

          Hi, I want my refund back of 5354.1 rupees to my account . I paid for mobile buy from eBay . The amount deducted from my bank and credited to my wallet .But eBay refund all amount in my wallet. So I Need my refund back which is in my account as soon as possible .I expect this processing should be done fast .
          Transaction Type Credit to Wallet Transaction ID

          [protected] Transaction Date 14, July 2014 time:00:38


          Transaction Amount 5354.1 Wallet Balance 5354.1

          I want my refund of my money immediately.
          Mobikwik customer support has been notified about the posted complaint.
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            M
            Manish23031992
            from Agra, Uttar Pradesh
            Jul 15, 2014
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            Address: New Delhi, Delhi

            I have submitted my electricity bill of the amount of Rs.1780/-from this website, balance has been deducted but bill is unpaid. i am trying to contact any one from this site but i failed and also i have mailed so many times for help me but nothing replay. and also one more thing that they are blocked my id also i have mailed for re-active my id but nothing happened.

            need help...??????

            [protected]@gmail.com
            M:-[protected]
            Mobikwik customer support has been notified about the posted complaint.
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              L
              lokeshjoshi
              from Delhi, Delhi
              Jul 14, 2014
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              Address: New Delhi, Delhi

              Yesterday i use to pay BSES Delhi Electricity bill through mobikwik.com (Transaction Id [protected]) they deduct my money but didn't transfer to BSES, today is my last date of bill and till now no confirmation got from them. i already submit ticket for the same and already sent 3-4 mail to them but no reply found.
              Mobikwik customer support has been notified about the posted complaint.
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                J
                jeevanbehera
                from Jaipur, Rajasthan
                Jul 14, 2014
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                Address: New Delhi, Delhi

                Recharge amount has been deducted from my account But not successful in mobile. I have booked a Ticket- 932367 from support option. Then I have got a sms Ticket has been resolved Track the Ticket. But when I Tracked the Ticket, there is massege "you are not authorized for track the ticket". My Ticket 932367 has not resolved. Kindly provide me help. Details: Txn ID- [protected] Txn Amount- 128 E-mail ID- [protected]@rediffmail.com Recharge Tried to -[protected] Ticket No- 932367 (Dt.13.jul.2014). Then On Dt.14.Jul-2014 booked another ticket-933971. But Till Not there is no result. Kindly Help me for refund my amount to account
                Mobikwik customer support has been notified about the posted complaint.
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                  D
                  Dipali Kavatkar
                  Jul 14, 2014
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                  Address: Mumbai City, Maharashtra

                  14/7/2014 - I done recharge from Mobikwik. You have successfully done a transaction using money in my MobiKwik Wallet. But not reach the balance my mobile but deducted money in my HDFC BANK Debit Card. Recharge Vodafone no is [protected]. Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Mon Jul 14 12:48:31 IST 2014 Transaction Amount 155.0 Pls refund Rs 155 amount to my HDFC BANK A/c no ASAP.
                  Mobikwik customer support has been notified about the posted complaint.
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                    R
                    raj7560
                    Jul 13, 2014
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi

                    I m raj kumar mo. No - [protected]
                    I can not pay elect. bii to bses
                    Due to fail tranjection .and my 1000 rupes add in my account. So i daily face to problem. And block my bill mony.
                    So i request i not satisfied this service. No reply from mobikwik custmer help line. Kind help pay for elect.bill mony.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Mobikwik customer support has been notified about the posted complaint.
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                      P
                      pkt_1979
                      Jul 13, 2014
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                      Address: New Delhi, Delhi

                      1500 amount I am not able to use, neither they are refunding it after lodging several tickets nor refunding my amount. I want refund because they are nothing but fraud people. People do the needful. Ticket #905279, Ticket #914036, Ticket #921149 & Ticket #926368. They close the ticket as per their wish. The standard error is "Sorry! Recharge/Bill Payment Failed, Please Re-Try". Now I want refund.
                      Mobikwik customer support has been notified about the posted complaint.
                      Sorry! Recharge/Bill Payment Failed, Please Re-Try about Mobiwik
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                        A
                        Amrishk
                        from delhi, Delhi
                        Jul 12, 2014
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                        Address: New Delhi, Delhi

                        i had paid 14500 towards BSES trans ID [protected] on 12.7.14 but it was declined and money was deducted from my account they have no customer care number only ticket system my due date of electricity bill is also crossing my email [protected]@gmail.com m [protected] Amrish Cardiac Surgeon Paras Hospitals Gurgaon
                        Mobikwik customer support has been notified about the posted complaint.
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                          G
                          gnanasabapathy
                          from Chennai, Tamil Nadu
                          Jul 12, 2014
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          Hi I have done a recharge of rs. 501 for my vidocon dth. The amount is deducted from my account but the recharge is not done please revert website: www.Mobikwik.Com Order number: [protected] order date wed 09 july 2014 08:26 am payment for recharge amount: inr 501.00 payment method: credit card name: gnanasabapathy k email: [protected]@gmail.Com phone no.: [protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            S
                            SND
                            from Pune, Maharashtra
                            Jul 11, 2014
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                            Address: Pune, Maharashtra

                            I have done Airtel Dish TV Recharge of rs. 510 date[protected]but recharge not completed & Amount has been deducted from my account...Transaction done by Union Bank of India through Net banking... So Pl'z Help Me & Reply Fast...
                            Mobikwik customer support has been notified about the posted complaint.
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                              A
                              almaruf
                              from Nagaon, Assam
                              Jul 10, 2014
                              Resolved
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                              Resolved

                              Address: Nagaon, Assam

                              Hello sir, I have ordered a mobile from Ebay.in using my mobikwik
                              wallet with MOBIKWIK01 coupon. The transfer of 7199.10 Rs. was shown successful by mbikwik.
                              Then it showed: Redirecting to Merchant...

                              Then it proceeded to billdesk.com and stopped, didn't load further to
                              ebay.in. This way, on ebay my item is not in purchase history. You
                              think, I rightfully deserve the money. Here is the ORDER ID :
                              MMBK[protected]

                              Please mail back soon making the transaction done in ebay, ELSE JUST RETURN THE WHOLE AMOUNT TO MY MOBIKWIK WALLET. You have now tied up with ebay.in to offer as a payment gateway. That's why ordered
                              with you.

                              Mobikwik E-MAIL: [protected]@rediffmail.com
                              Ebay user id: almaruf

                              Thanks
                              Washim Chowdhury
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Mobikwik customer support has been notified about the posted complaint.
                              Sorry sir, On the Ebay-Mobikwik transaction page, as you said, it showed : Payment successful and a line below stating "Redirecting to merchant website... But in the mddle of the redirection, on billdesk.com site, it suddenly stopped loading. And that couldn't proceed to Ebay, thus the order of the item was not processed. So you think, if ebay.in has not received the money then I should get that back. My money should be either in th hands of you or Ebay. Ebay order was not succsful, so money should reflect back to my mobikwik wallet. Try to understand. Please I am honestly hopeful for that. Please reply soon. And sir, to prove that it was a Ebay transaction I have pic. Please investigate.
                              TIcket # 917225
                              Why on't you reply now here or in mobikwik support ticket? I have lost 7200 Rs. for you !
                              I am about this Transaction id : MMBK[protected] and Ticket #917225. For more info, please read the mentioned ticket. Now ebay has refunded/transferred the amount of Rs. 7199.10/- from their end on 12/07/14. Now do your needful and quickly reflect back the amount to my Wallet. Please be honest as desired and help out. Thanks.
                              After chatting with eBay, they transferred the amount within 2 days and Mobikwik reflected back in Mobikwik Wallet in another 5 days. Then I could use up all the amount to buy the desired Sony Xperia E1 Dual Purple smartphone from eBay.

                              Very good job done. But mobikwik does not respond exectedly. Anyway, they credited the amount back.

                              Thanks to both eBay & Mobikwik.

                              amount missing 300 rs did not show in my account wallet bls is zero rs

                              Hdfc transaction number 14684 on[protected] amount 300 rs

                              refund for Rs 50/-

                              Sir i had processed to recharge a Airtel mobile number [protected] for Rs 50/- on 11 December 2014. The same has deducted from my wallet balance but not yet recharge, so you are kindly requsted the same please be refund in my wallet.
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                                passi
                                from Mumbai, Maharashtra
                                Jul 10, 2014
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                Hey I want my refund back of 4000 rupees to my account fast . I payed my electricity bill of mseb mumbai today . The amount deducted from my bank and credited to my wallet . I want to pay my electricity bill so I need my refund back which is in my account as soon as possible .i expect this processing should be done fast . I have to pay my electricity bill as the date is going . Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date thursday Jul 10 14:22:09 IST 2014 Transaction Amount 4000.0 Wallet Balance 4000 Wallet Type Semi Closed I want my refund of my money immediately...
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Mobikwik customer support has been notified about the posted complaint.
                                Hey I want my refund back of 197 rupees to my account fast . The amount deducted from my bank and credited to my wallet . I expect this processing should be done fast .Transaction Type Credit to Wallet Transaction ID[protected] Transaction Date Wednesday Apr 29 19:45:29 IST 2015 Transaction Amount 197.00 Wallet Balance 197Wallet Type Semi Closed I want my refund of my money immediately...
                                i want to refund rs 5232 to my account .i have added money for shopping but i could nt it.so please refund my money
                                i want to refund rs 7349rupye to my account .i have added money for my mobiwik wellet but i could nt it.so please refund my money my number [protected]
                                [protected]@gmail.com so pls my help
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                                  R
                                  RS Sooraj Rs
                                  from Kollam, Kerala
                                  Jul 10, 2014
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                                  Address: Kollam, Kerala

                                  my money is debited but not updated to account pls give it back i am in an urgent or update to my wallet Welcome to MobiKwik.Com We take this opportunity to thank you for choosing MobiKwik Wallet for your transaction needs. We have placed a temporary hold on your transaction of INR 8631.0 towards MobiKwik.Com bearing Transaction Id [protected] for security reasons. While the internet can make life very convenient with services such as online banking and shopping, there is always the underlying security risk that criminals will abuse the internet to gain access to your personal information – such as banking details etc. We have a number of security measures in place to protect you and your awareness is the key to avoid being a victim of financial misuse. To help us serve you better we request you to kindly furnish us the scanned copy of the following documents ( any one ) so that we could go ahead and authenticate this Transaction. A Valid Driving Licence OR A Valid Passport A Valid Voter Id Please send us the Scanned Copy of the Document to the following email address [protected]@mobikwik.com with the Transaction ID on the Subject Line so that we can verify / validate and authenticate this transaction at the earliest. Thank you once again for choosing MobiKwik Wallet. Your Happiness Officer. www.MobiKwik.ComDear [protected]@gmail.com Welcome to MobiKwik.Com We take this opportunity to thank you for choosing MobiKwik Wallet for your transaction needs. We have placed a temporary hold on your transaction of INR 8631.0 towards MobiKwik.Com bearing Transaction Id [protected] for security reasons. While the internet can make life very convenient with services such as online banking and shopping, there is always the underlying security risk that criminals will abuse the internet to gain access to your personal information – such as banking details etc. We have a number of security measures in place to protect you and your awareness is the key to avoid being a victim of financial misuse. To help us serve you better we request you to kindly furnish us the scanned copy of the following documents ( any one ) so that we could go ahead and authenticate this Transaction. A Valid Driving Licence OR A Valid Passport A Valid Voter Id Please send us the Scanned Copy of the Document to the following email address [protected]@mobikwik.com with the Transaction ID on the Subject Line so that we can verify / validate and authenticate this transaction at the earliest. Thank you once again for choosing MobiKwik Wallet. Your Happiness Officer. www.MobiKwik.Com
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    N
                                    Niimmie
                                    from Noida, Uttar Pradesh
                                    Jul 9, 2014
                                    Resolved
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                                    Resolved

                                    Hey I want my refund back of Rs 3577.00 rupees to my account fast . I payed my electricity bill of bses rajdhani on 30 May 2014 . The amount deducted from my bank and credited to my wallet . I want to pay my electricity bill but still Mobikwik not pay that amount to BSES electriciy bill, so I need my refund back which is in my account as soon as possible .i expect this processing should be done fast . I have to pay my electricity bill as the date is going . Transaction Type SBI Credit Card my Mobilwil Order No. [protected] Date[protected] Time 11:59:47.0 Product : BSES Rajdhani Power Ltd. Price : 3577.00 Qty :1 Amount : 3577.0 Mobikwik Wallet Update Convenience Fee Rs 0 Total Rs 3577.0 I want my refund of my money immediately...
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Hey I want my refund back of Rs 3577.00 rupees to my account fast . I
                                    payed my
                                    electricity bill of bses rajdhani on 30 May 2014 . The amount deducted
                                    from
                                    my bank and credited to my wallet . I want to pay my electricity bill
                                    but still Mobikwik not pay that amount to BSES electriciy bill, so I
                                    need my refund back which is in my account as soon as possible .i
                                    expect this processing should be done fast . I have to pay my
                                    electricity bill as the date is going . Transaction Type SBI Credit Card
                                    my Mobilwil Order No. [protected]

                                    Date[protected] Time 11:59:47.0 Product : BSES Rajdhani Power Ltd. Price
                                    : 3577.00
                                    Qty :1 Amount : 3577.0
                                    Mobikwik Wallet Update Convenience Fee Rs 0

                                    Total Rs 3577.0

                                    I want my refund of my money immediately...
                                    even Mobikwik customer care number is also not working.
                                    Hey I want my refund back of Rs 3577.00 rupees to my account fast . I
                                    payed my
                                    electricity bill of bses rajdhani on 30 May 2014 . The amount deducted
                                    from
                                    my bank and credited to my wallet . I want to pay my electricity bill
                                    but still Mobikwik not pay that amount to BSES electriciy bill, so I
                                    need my refund back which is in my account as soon as possible .i
                                    expect this processing should be done fast . I have to pay my
                                    electricity bill as the date is going . Transaction Type SBI Credit Card
                                    my Mobilwil Order No. [protected]

                                    Date[protected] Time 11:59:47.0 Product : BSES Rajdhani Power Ltd. Price
                                    : 3577.00
                                    Qty :1 Amount : 3577.0
                                    Mobikwik Wallet Update Convenience Fee Rs 0

                                    Total Rs 3577.0

                                    I want my refund of my money immediately...
                                    even Mobikwik customer care number is also not working.
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                                      K
                                      ksinghd795
                                      from Noida, Uttar Pradesh
                                      Jul 9, 2014
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi

                                      I have add 6470 rupees on mobikwik wallet, but money debited from my HDFC account and mobikiwk wallet showing zero balance. Transaction Id [protected] Email id: [protected]@gmail.com I got a mail from mobikwik like ''We have placed a temporary hold on your transaction of INR 6470.0 towards MobiKwik.Com bearing Transaction Id [protected] for security reasons..'' And they asked scanned copy of my Voter Id so i sent my Voter Id scanned copy. But I didn't get any response from them, please refund my money to my bank account . Please do this needful. Please refund my money in my bank
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Jul 10, 2014
                                      Updated by ksinghd795
                                      mobikwik not refund in my bank A/C. mobikwik add 6470 in mobikwik wallet.


                                      please refund my mony in my bank a/c.
                                      mobikwik not refund in my bank A/C. mobikwik add 6470 in mobikwik wallet.


                                      please refund my mony in my bank a/c.
                                      mobikwik not refund in my bank A/C. mobikwik add 6470 in mobikwik wallet. After complaint mobikwik sen mail to me.


                                      Dear jagbir,
                                      Mobikwik has requested you to send Rs. 5000.0. Please login into MobiKwik Android app to accept.
                                      Please note the transaction details
                                      Reference Id [protected]
                                      Receiver's detail [protected]@gmail.com
                                      Comment FOR REFUND Rs.6470 TO YOUR WALLET ACCEPT IT BY CLICKING SEND BUTTON & SEND IT TO YOUR WALLET
                                      Transaction date Thu Jul 10 16:33:21 IST 2014
                                      Thanks,
                                      MobiKwiK

                                      i follow steps but money not tranasfer in my bank is show this massage


                                      Dear jagbir,
                                      You have sent Rs. 5000.0 to Mobikwik.
                                      Please note the transaction details
                                      Reference Id [protected]
                                      Receiver's detail(s) [protected]@gmail.com
                                      Your wallet balance 1470.0
                                      Comment FOR REFUND Rs.6470 TO YOUR WALLET ACCEPT IT BY CLICKING SEND BUTTON & SEND IT TO YOUR WALLET
                                      Transaction date Thu Jul 10 16:33:21 IST 2014
                                      Thanks,
                                      MobiKwiK


                                      please refund my 6470rs
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