Red Bus Complaints & Reviews

Website: Redbus

I booked a ticket from pune to bombay ticket id. Tmam35205812 which i was supposet to board from balewadi. I waited for an hour the bus never came at tge boarding point. I went to the next boarding station but there also no signs of bus. The bus never showed up i called redbus well within the time and has been continuously talking to them. They asking to take the refund from bus operator service and bus operator service is asking me to take refund from redbus. They tellme complaint in the forum we dont care

Nov 15, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Red Bus Customer Care's response Dear Khyati

Greetings from redBus.in!

Ticket ID : TMAM35205812

We would like to inform you that the refund for the above ticket has been initiated on September 28, 2018 and the same should reflect in your source account in 7 business days from the time of initiation as per standard banking procedures.

We request your co-operation in this regard.

Thanks,
Team redBus.

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Address: Pune, Maharashtra

I booked ticket on 25 Aug from amravati to Pune but it didn't confirm and also I dint get refund to my bank account. Kindly find the below mail for confirmation

On Sat, Aug 25, 2018, 19:06 wrote:
Dear dipti likhar,
We noticed that your transaction through our payment gateway may not have completed. Please find a copy of your transaction details included below:
Merchant: www.redbus.in

Transaction ID: [protected]
Amount: 1629.00
Date:[protected]:07:18
Phone Number:[protected]

In the rare event that you have been charged, Please contact seller at www.redbus.in
Regards,
PayU on behalf of www.redbus.in
payu

Oct 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us!

We tried reaching in your given number however, we are unable to get in touch. In order to resolve your query/issue, we request you to share the following details via [protected]@redbus.in:

• Registered Email ID
• Mobile No.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 28, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have booked a ticket in red bus on 06.08.2018 from chennai to madurai in KPN .Journey date is 07.08.2018 . Due to Dr. Karunanithi's dead, the bus has been cancelled and they called and told that the buses are cancelled. After that we got a mail from red bus that we solved your query. But still we didn't get the money back . The ticket no is. TM[protected]

Oct 30, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TM[protected]

We sincerely apologize for the inconvenience caused. We would like to inform you that the refund has been initiated for the above ticket today and the same should reflect in your source account in 7 business days from the time of initiation as per standard banking procedures.

We hope this helps.

Thanks,
Team redBus.

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On 30/05/2018 I tried to book tickets of Neeta Travels from Mahabaleshwar to Mumbai twice. Payments were effected through BHiM Upi VPA. Payments were successful but after VPA time of 3 min. I received one refund of Rs.663/_ but Refund of Rs662.50 is still pending. I complained several times but still I have to receive refund. I recieve mail /sms case resolved witjout refund of money paid.

+2 photos

Oct 26, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Red Bus Customer Care's response Dear Ghanekar,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us!

We are really sorry for the inconvenience. In order to resolve your query/issue, request you to share the following details via [protected]@redbus.in.

Mobile No:
Registered email id:
redBus ticket id:

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

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J

jeevankumar c

from Bengaluru, Karnataka

Sep 26, 2018

I have booked a ticket at Redbus having Ticket id: TM9D82065275
From Srikalahasti to Bangalore.
I have cancelled the ticket on 17th Aug 2018.
I supposed to get refund for this booking. Till it didn't processed.

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Name - shubhangi mahajan
Ticket number - tma[protected]
Travel agency - srinath travels
Journey date - 13 september 2018
Amount to be refunded - rs 600
Journey details - from aurangabd to ahmedabad
The travel agency doesnot respond duely on complaints regarding refund. The website includes everything other than refund facility. So where should the costumer contact in case there is an refund enquiry.

Oct 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Red Bus Customer Care's response Dear Shubhangi,

Greetings from redBus !!!

Ticket id :TMA[protected]

We would like to inform you that refund of Rs 600 has been successfully credited back to payment source on September 13th 2018. In case amount is not reflecting in your account, kindly contact relevant bank with ARN" [protected]". Bank will assist you further with refund details. Feel free to contact us at [protected]@redbus.in back if you have any concern. We will be happy to assist you.

Thanks,
Team redBus.

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Name - shubhangi mahajan
Ticket number - tm9y7404335
Travels name - deep travels
Journey - ahmedabad to aurangabad
Journey date - 7th september
Require the refund as soon as possible.
The travel agency doesnot respond duely on complaints regarding refund. The website includes everything other than refund facility. So where should the costumer contact in case there is an refund enquiry.

Oct 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Red Bus Customer Care's response Dear Shubhangi,

Greetings from redBus !!!

We request you to share your concern along with correct ticket details at [protected]@redbus.in . We regret to inform you that we are unable to fetch any details with the ticket id shared.

Thanks,
Team redBus.

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J

jithu7255

from Ernakulam, Kerala

Sep 26, 2018

I booked a tkt via red bus and the bus got cancelled due to land slide and flood in kerala, till date they arenot refunded the amount.my tkt details are folows

16/08/18 Mysore to Ernakulam and back on 19/08/18 (TM 9B 50221227 & TM 9B[protected]
Pls do the need full to refund the amount.

Reference Number: 5290465

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I booked a a/c bus with redbus for travel on 09/sep/2018 from oddanchatram to chennai. The operator gave a non a/c bus instead of a a/c bus. When asked the operator (Enjoy bus) said that a/c is not working.

The same operator operates both a/c and non a/c bus. The cost of a/c is rs.1050 whereas non a/c cost is rs.700. I complained about this on 9th sep itself. After continuous calls from my end (Apparently redbus policy doesn't allow to send email to customers) they are now saying that they have confirmed the a/c was apparently not working and that the operator is willing to refund rs.100.

How is this a fair compensation. When the difference between the a/c and non a/c bus of the operator itself is rs.350, redbus is trying to shut me up with rs.100.

Now they have closed my complaint without even informing me. Isn't this cheating?

Ticket no: tm9k99011999
Pnr no: joy18mg76416
Operator name: enjoy bus
Travel date : 09/sep/2018
Complaint no: 374165

Regards,
Andrew milton

Note: first of all the bus itself was not a a/c bus. The windows can be opened which means it is not a a/c bus.

My friend trvelled in the same bus abut booked via paytm. He was refunded rs.350 and enjoy bus was delisted from their site as similar complaints were raised against the perator

Oct 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Red Bus Customer Care's response Dear Andrew Milton,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the bus type change issue for your ticket no. TM9K99011999. I’m Prathap Daniel and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount partially.

The refund for your ticket has been initiated from our end on 25th September 2018. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs. 350/-

I do hope this solution was satisfactory.

We would be happy to answer any other questions you may have or help you with your future travel bookings.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Also, you will soon receive an email with a survey link seeking your feedback on the solution provided by us. Please do spare a moment to share your thoughts! It will help us make your experience better next time.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Prathap Daniel.S
redBus

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N

Neeraj Mohan Gupta

from Bhopal, Madhya Pradesh

Sep 26, 2018

I am traveling by red bus provided bus number 1778UP75AT1778 from bhopal to Lucknow. Bus driver is driving the bus in very poor way. Please resolve the problem without giving problem to anybody.
Thank you.

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Address: Nashik, Maharashtra, 422008

I am mangesh jagtap booked my bus ticket by redbus on 22 sept 2018 (Ticket number (Tin): tmak60276838 from nashik to poona for dated[protected] that tckt trying to cancelled but still i am not able to cancel it

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Oct 27, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TMAK60276838 for your journey from Nashik to Pune on 22nd September, 2018.

During our investigation regarding your complaint, we would like to inform you that the cancellation policy is already expired and we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

Once again, I thank you for choosing redBus.

Have a great day!

With thanks,

Team redBus

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Y

yogvinu

from Mumbai, Maharashtra

Sep 26, 2018

Dear Red Bus,

I Booked my ticket From Goa to Mumbai of 3 person of Kaloji Travels Dt- 17.09.2018, Ticket No. TM9D87055420. Bus was cancelled due to some issue we have received message from Red Bus Customer Care at 11.00 pm . When I get my refund money or tell me the process's.

kindly reply.

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Address: 517501

Website: www.redbus.in

Hi,

I booked a bus ticket to travel from hyderabad to tirupathi on 31-aug-2018 through redbus. On 30-aug-18, i received a message saying the bus was cancelled due to some technical reasons and money will be refunded. I later struggled a lot to go to my destination. Besides, i have not recieved my refund till date. It is driving me crazy and i regret using this service. Please look into the issue and initiate refund asap.

Oct 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us!

We are really sorry for the inconvenience. In order to resolve your query/issue, request you to share the following details via [protected]@redbus.in.

Mobile No:
Registered email id:
redBus ticket id:

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

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Website: Red bus

Hello. I am traveling from jaipur to delhi and i keep traveling through same mostly 1 time in 2 weeks. These guys take unwanted passengers from the various bus stops. They allow them to sit on the flier as well as the drivers compound to earn extra. I request you to take action on this. I booked my tickets from red bus. Bus no. Rj 18 pb 2999. Deepak is our conductors name i guess. It was mentioned that they will provide us with water bottles and free wifi but there is nothing special that i can see. It’s a private bus and i am feeling very uncomfortable traveling in this bus.

Oct 26, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us!

We are really sorry for the inconvenience. In order to resolve your query/issue, request you to share the following details via [protected]@redbus.in.

Mobile No:
Registered email id:
redBus ticket id:

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

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Address: Bangalore, Karnataka, 560008

Bus ticket booked on scania a/c bus through redbus - the operator cancelled to & fro trip and refund not received despite several telephonic reminders in their kochi office and bangalore office. Since the operator has cancelled our ticket we need 100.
Details: ksrtc pnr k 5767946 from kottayam to mysore, tripcode 1900tvmmse
Pnr k5768024 mysore to kottayam trip code trip code 1730msetvm
Since the booking agent has cancelled the ticket for their inconvenience they must give us full refund for our 5 tickets. (3 tickets onward journey and 2 tickets return journey). They promised that they will refund the amount within 10 days. The payment of ticket cost was through online (From our bank account).. Pls send us our money asap. This has caused lot of problems. Kindly send me the reply to my email id. [protected]@ hotmail.com or call me on my registered mobile [protected]
Babu george

Red Bus customer support has been notified about the posted complaint.

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Bus pickup from hospet was at 6.30 but some guy from bus agency or driver started calling me from 6'o clock demanding to reach early. I managed to reach hospet at 6.20 and i twice called the agency's number from where i had got a call previously but nobody answered. Now hastily reaching the pickup point in a rickshaw i jumped off and went inside the bus with the guys constantly shouting to get in.
And even though the bus departure time was 6.30 pm they left the spot before 6.25 pm, creating huge discomfort for other travelers too.

After sometime i went to driver to talk about this but all the 3 staff members including the driver said it was my mistake that i should be on the spot 15 mins before to which i replied even if any traveler is there 15 mins before it is their duty to not leave till the scheduled departure time.
They couldn't say anything more and said it is the bus agency which forces them to do so and call other people (Said the driver of bus).

I requested them to stop at some point so that i can get some water (The cananra pinto travels charged ~2000 rupees but didn't even provide a single water bottle), andthe driver was so arrogant that i should have got a bottle before getting in bus and now he won't stop till 10-11 pm & he actually didn't stop the bus till 11 pm, i was forced to stay thirsty for 3 hours by canara pinto travels.

Oct 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Red Bus Customer Care's response Dear Manvendra,

Greetings from redBus !

We sincerely apologize for the inconvenience caused. We would request you to share your ticket id along with concern in detail on [protected]@redbus.in and we shall look into it on top priority.

Awaiting for your email.

Thanks,
Team redBus.

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A

Abin Am

from Chennai, Tamil Nadu

Sep 19, 2018

Dear team,
Last month i am booking one ticket from CUMBUM TO CHENNAI.but bus will canceled .SRM Transporter..Still not get the refund .Ticket no: TM8S97790373.
PNR NO: RBADAA228..Please do the need full...

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Address: Pune, Maharashtra, 411015

Website: redbus.in

My name is anubhav. I had booked a travel ticket from surat to pune for 24-jul-18 via agent who had used seat seller website to book via red bus for srinath travels. This ticket got cancelled by bus operator srinath travels and they had refunded the booking amount to redbus on the next day. Now its almost two months & redbus team has still not refunded the amount and it already crossed 2 months. I was in touch with redbus employee (Jeevan from pune ofc) but still was delying the refund process. Here is the refund details i have receives from bus operator

Greetings! You have cancelled your ticket pnr[protected] for surat-pune on24-jul11:00 pm. Total fare2030 and refund to you rs.1995.00. For any query call [protected]
Dear traveller, your shrinath travel agency (Iso - 9001 certified) bus from surat to pune on[protected] at 11:00 pm got cancelled. Contact [protected] for queries.

Please look into this issue & provide refund asap

Oct 27, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Red Bus Customer Care's response Dear Anubhav,

Greetings from redBus !

PNR :[protected]

Sorry for the inconvenience caused. We've escalated the issue to concern team and will keep you posted with an update at the earliest.

Thank you for contacting us.
Team redBus.

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Website: www.redbus.in

I (Meghana venkata) booked a ticket through red bus from mumbai to hyderabad on 14/sep/2018, at 07:30 pm at last movement the bus was cancelled due to bus breakdown and said me they will refund my money back, they have not even arranged another bus to me. It is has been almost 3 days but still they didnot respond. I request you to refund my journey pay rs.1260 as soon as possible.
Travels name : jabbar travels, scania ac multi axle semi sleeper (2+2).
Passenger name : meghana venkata.
Passenger mail id : [protected]@gmail.com
Ticket number : tma[protected]
Pnr number : ts[protected]pcwt/1494092/jts-mum-hyd 001

Oct 20, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Red Bus Customer Care's response Dear Meghana Venkata,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TMA[protected].

We regret the inconvenience caused to you due to the cancellation of the bus by the operator, under unavoidable circumstances.

We are glad to inform you that your concern about refund has been resolved. We have initiated the refund on 17th September 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

PO Number:[protected].
Refunded Amount: Rs.1260/-.

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward. I am hoping that we have resolved the issue to your satisfaction. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

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S

Suryabsuri

from Kunnamangalam, Kerala

Sep 18, 2018

I'm surya, i had booked a ticket for 500 and cancelled it they deducted 50rupees for cancellation and 450 rupees need to be refund . It booked on 2nd sep 18 till now i didn't my money back . Revert me back in my mail [protected]@gmail.com
My ticket number :
TM9V97573874

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Website: www.redbus.in

I afzal karim khan, tried booking tickets from mumbai to bangalore on 05/03/2018, 08:23 pm, journey date - 07/03/2018, & booking id.: [protected].

Amount of rs. 2, 400 /- was deducted from my account with transaction ref. No.:[protected]. The said transaction was processed through sbi pay.

Initially when i spoke to redbus they said that the amount was not received at their end so the booking failed. When i brought this matter to sbi pay team vide mail, they sent me a confirmation mail stating that the transaction was successful from our end.

On receiving this mail from sbi pay team, i forwarded this mail to redbus and contacted redbus support team to which they sent me a mail stating that the refund has been issued and will be credited to my account within 07 days. This mail was received on 14/03/2018.

However i did not receive any refund from redbus and on contacting the support team through telecom after 15 days of mail, i was being assured that my issue will be resolved within 24 hours.

Day and again i had to hear the same sentence from all of the representatives, moreover i had to call every day and summarize the same thing to each one of them.

Even i sent follow ups mail stating my complaint no. 3374288 every alternate days to which i never received any response from redbus support team.

I am very much disappointed with the customer support, and never wish to process ticket bookings in future.

+1 photos

Oct 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Red Bus Customer Care's response Dear Sunil,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TM9U34982399.

We regret the inconvenience caused to you due to not arrival of the bus a the boarding point, under unavoidable circumstances.

We are glad to inform you that your concern about refund has been resolved. We have initiated the refund on 6th September 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

We request you to get in touch with the concerned bank with the above mentioned ARN for the further details.

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward. I am hoping that we have resolved the issue to your satisfaction.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

Verified Support

Sep 17, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

This is in regards to your query about refund status.

We are really sorry for the earlier email confusion, we request you to please ignore the above email.

We request you to please provide the bank statement from March 05 till today via [protected]@redbus.in for further assistance.

We are awaiting your revert.

Regards
Team redBus

Sep 19, 2018

Updated by afzu143 I have mailed my bank statement on [protected]@redbus.in, and as expected I have still not received any response neither an acknowledgement mail from RedBus.

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Address: Bangalore, Karnataka, 560068

I am attaching redbus booking snap my bording point was madiwala they call me at 11 that u have to majestic and when i reach majestic agin they told me bus has been left from here come at yeshwanthpur. Firstly they dont even speak on call just call me and disconnected the call.

I trust on redbus and book the ticket if i am cooperatiing with them then they have to wait for me for 5 min. At yeshwanthpur bus passed from my side and i reached at srs office near to me they also not responded me properly and that time i was on call with redbus expert.

I dont want any excuses from you or operative call me and refund my amount.

+2 photos

Oct 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Red Bus Customer Care's response Dear Sanket,

Greetings from redBus.in !

Ticket ID : TMA[protected]

We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same may take 1-2 business days for us to receive an update. Rest assured, we shall update you on the issue as soon as possible.

We request your co-operation.

Thanks,
Team redBus.

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Address: 380007

We have booked two tickets from ahmedabad to shirdi wide ticket no-tm9u34982399, pnr-xsdif[protected]dtd 1.9.2018 travels-rajasthan state road transport corporation, for which boarding point was mentioned in ticket - gsrtc central bus stand, gitamandir, ahmedabad. Dep 7.45 pm, but bus did not arrived at boarding point. After so many phone calls we have got rsrtc customer care number then we got conductor number and called conductor, conductor of bus informed that bus didnt arrived at gitamandir and by passed from paldi only. We were waiting for bus from 7.00 pm to 10.00. No one helped us at inquire booth set at bus stand, even they were not knowing about bus. Then we came back to to home and canclled return ticket also which was booked in patel travells on dt-3.9.2018 through red bus only. Till date we have never received refund.

Oct 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Red Bus Customer Care's response Dear Sunil,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TM9U34982399.

We regret the inconvenience caused to you due to not arrival of the bus a the boarding point, under unavoidable circumstances.

We are glad to inform you that your concern about refund has been resolved. We have initiated the refund on 6th September 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

We request you to get in touch with the concerned bank with the above mentioned ARN for the further details.

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward. I am hoping that we have resolved the issue to your satisfaction.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

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I had booked a ticket from trichy to chennai on 9th sep 11.55pm for a bus belonging to jeya murugan travels via redbus. The bus was unduly delayed by 2 hours without any intimation from redbus and the operator. Finally, in the middle of the night i took another bus and reached chennai. I had asked for a refund of my money, since it was redbus and the operators fault for delaying the bus. But, still now there is no proper response from redbus.

Oct 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Red Bus Customer Care's response Dear Krishnamoorthy,

Greetings from redBus !!

We regret the hassle and inconvenience caused to you. Kindly share your concern with us mentioning ticket details at [protected]@redbus.in and we shall look into it.

Regards
Team redBus.

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We booked 4 tickets in redbus from digha to kolkata at 15:00 pm as on 9th sept 2018. Our departure time as per the ticket booked on redbus was showing at 16:00 pm from digha bus stand while our reporting time was 15:45 pm.
We reached at boarding point sharp at 15:10 pm on that day. After 15:30 pm when we formally enquired at the counter of wbtc for the bus details, we were informed by the operator that our ticket is not valid and there is no bus leaving from digha to kolkata at 16:00 pm.
After that we contacted the customer care of wbtc also, where we were told that digha to kolkata bus departed at 15:00 pm from digha bus stand. When we asked them how the bus can depart at 15:00 pm, when it is clearly mentioned in our ticket departure time of 16:00pm? The person over the phone told us to contact redbus for clarification, since it is not their responsibility as they don’t have any knowledge of digha to kolkata bus leaving at 16:00 pm from their depo.
On complaining online, customer care of redbus neither gave a proper reply to our query nor they refunded our money!
Really very much dissapointed with the service since we lost our money without any fault of ours!

Oct 18, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Red Bus Customer Care's response Dear Sesadri,

Greetings from redBus !!

We regret the hassle and inconvenience caused to you. Kindly share your concern with us mentioning ticket details at [protected]@redbus.in and we shall look into it.

Regards
Team redBus

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Address: Nagpur, Maharashtra

Sir mai bhupesh khobragade, maine red bus se nandan travels ka nagpur to jabalpur ticket book kiya tha 2 adults, 23may 1000 rupees, jabalpur me strike hone ke karan mera bus ticket cancel hua tha, muze msg aya tha cancellation ka, aur msg aya tha ki apka paisa refund ho hayes lekin mere ticket ka paisa abhi tk refund nh hua, sir please i requested mera paisa jaldi se jaldi account me transfer kr dijiye thank you

Oct 19, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Red Bus Customer Care's response Dear Bhupesh,

Greetings from redBus!

Sorry for the inconvenience caused. Please share the ticket ID along with your concern in details to [protected]@redbus.in and will look into it.

Thank you for contacting us.
Team redBus.

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