Reliance Money Complaints & Reviews

Reliance Money

Premature expiry of Limit card

Dear Sir,

I have opened an account with Reliance Money on 16th Oct 07 under a Bio monthly scheme of two month validity and charges 500 Rs. My card expired on dt 15.12.07. I recharge my card online for PR-500 for one year plan that valid upto 15.12.08. I surprise when my ledger account debit by reliance money on dt 1st Mar 08 for Rs. 500/- as Limit card charges. I have reported this to the sales guy and he said this is the mistake from head office Mumbai and he can’t do anything and needs to address this to Operations department.

I have raised a many complaint regarding that since 3rd of march 08 to till dt. 23.04.08 with customer service and I have been promised that it will be resolved shortly. Since then following up on mails and calls and every time I get to know that the matter is with concerned department and we will revert shortly. Today customer service executive told that the account has been renewed on dt 17.12.07 for two month plan by me but I recharge one year plan to annual package.

On top of this, on 1st March 08 my account is debited with 500 Rs against Limit card charges without my consent and without notifying me about this. I have registered another complaint for reversal of 500 Rs and the same is not yet addressed and I have been told that we will revert on this matter.

Its more than one month there is not a single communication from Reliance Money. I am quite frustrated with the kind of service Reliance Money is giving to their customers. They are not able to rectify their own mistake for which I am suffering from last 1 month.

On dt. 14.04.2008 I received call form Mumbai and lady say me there are our mistake we credited the same 500/- in your account with in seven day. First time I recd a waited call from reliance money side. But on dt 17.04.08 other call from Mumbai regarding that and person say me that you not eligible to take plan PR-500 because you trade around 80 lac after 17th Dec onward. Then I say were are my old limit balance that shown in 16.12.07 why not you carry that then reliance person say me there are no limit carry forward in PR-500 scheme. And not solve my problem. Same Dt. I call to Reliance customer care and talk with executive Kamlesh Ochani on call ref no. 992711. I say that to I want to renew my limit card to PR-500 plan and I want to know that my balance limit carry forward he say……yes
I repeat many time always he say yes then I say please confirm to your senior and he confirm after same wait the old balance limit carry forward in PR-500 scheme.

I again recd a call from Mumbai on next day and a person say me now your problem is solved. I told all previous things. Then he say the person give me detail regarding carry forward of limit he say me he is not known about that then I say he confirm to senior so that mean senior also not know about that the he say I take action on those gay because as per him he say from head office. But my problem still enslaved and taking mentally stresses every day by the way of reliance attitude and different information.

I call 22.04.08 for limit carry forward enquiry the executive told me that the limit carry forward not allowed because she recd instruction day before there are rule changed by Mumbai office regarding limit card by she say me there are compensation massage if I recharged my card within seven day on expire then special case my limit carry forward. Bu I cant renew my card through reliance web site there are I recd massage my card still valid. I make complaint regarding that my complaint no. 1013373

I call dt. 23.04.08 for my complaint of renewal of my card no. 1013373 then I talk to senior Mr. Raza he say me your card shown validity but actually card is expired. Now I am unable to understand what can I do. Were I registered my complaint. Any help for me through any law of India for consumer

Kindly help me out to get my annual subscription plan activated and reversal of 500 Rs. These guys are cheating and doing fraud openly, please stop them from doing this.

PLEASE HELP ME REGARDING THAT
Client ID : S00053764

Thanks

Regards
Santosh Singh
[protected]

Dear Sir,

I have opened an account with Reliance Money on 16th Oct 07 under a Bio manthly scheme of two maonth validity and charges 500 Rs. My card expired on dt 15.12.07 i rechage online for PR-500 for one year plan that vaild upto 15.12.08. I surprise when my ledger account debit by reliance mony 01st Mar 08 for Rs. 500/- as Limit card charges. I have reported this to the sales guy and he said this is the mistake from head office mumbai and he cant do anything and needs to address this to Operations department.
I have raised a many complaint regarding that since 3rd of march 08 to till dt. 12.04.08 with customer service and I have been promised that it will be resolved shortly. since then following up on mails and calls and every time I get to know that the matter is with concerned department and we will revert shortly. Today customer service executive told that the account has been reneved on dt 17.12.07 for two month plan by me but i recharge one year plan to annual package.
On top of this, on 1th March 08 my account is debited with another 500 Rs against Limt card charges without my consent and without notifying me about this. I have registered another complaint for reversal of 500 Rs and the same is not yet addressed and I have been told that we will revert on this matter.
Its more than 1 month there is not a single communication from Reliance Money.I am quite frustrated with the kind of service Reliance Money is giving to their customers. They are not able to rectify their own mistake for which I am suffering from last 1 month.

Kindly help me out to get my annual subscription plan activated and reversal of 500 Rs. These guys are cheating and doing fraud openly, please stop them from doing this.

Client ID : S00053764

Thanks

Regards
Santosh Singh
[protected]

I am a reliancemoney demat a/c holder. My a/c got
opened in Dec2007. I opened the account with Limit card PR 500-12 under which it hadto remain valid for 1 year. But the card got expired in 2 months.

Again i recharged the a/c using PR 500-12 card on 21st Feb 08. Again it is showing only 10 days remaining to be expired.

I had lodged acomplaint on the customer support on 10th mar 08 ( complaint number -806842 ). Its already 30 days over but nothing has been done. I had called them many a times, each time they say that this complaint is active and they are sending a reminder to the concerned department.

I have asked them for refunding of the second limit card amount and adjusting the first limit card duration but nothing has been done. Now the second limit card is also about to be expired.

Please look into the matter as even after calling them daily for last one month, i am getting the very irresponsible reply that they are looking into it.

Hi, i have applied a demat account of reliance money ludhiana ferozgandhi market branch. i had submitted all documents on 14-feb-2008 but my account was opened 24 march 2008. i got my kit on 27 march 08. mr gaurav bali who was opened my account is not interested to give me Demo. i talk with gaurav daily but he was not picked my phone. three times i have to go reliance money office to take a demo but no one is interested to spend his time to given demo.every time i was spend 2 or 3 hours to wait gaurav bali. i had complate to gaurav bali seniours mr. yogesh, after listing my compalte he also not pick my phone. than i visit to reliance money office and meet with monika and ask her for Branch head number, she refuse to give me branch head number.she said we cant give branch head number to any person. i take branch head number some one else and discuss all matter on 08-apr-08 he said our executive will come to ur home right now and give u demo but sorry to say no one come to my home for given any demo. now branch head mr gaurav gupta also not pick my cell and his phone is pick by amit. this is fully example of poor service by all staff. pls help me and suggest me is that right to open a demat account like that kind of peoples.

Dear Sir,



both of your attention required



I m a reliance money customer since last 8 months and i am holding 10 account of reliance money for my whole family with a trust that such a big brand will treat genuinely and will be loyal to their customers but I am surprised to see that no body really takes care of the company reputation and their customers . I m a continuous trader and doing trading through your Franchisee outlet MK TRADERS.



I got a huge loss of around 1 lakhs due to the technical fault of your power trade . I informed about this to every concerned person about this but all in vain . Nobody bothers of it . following scenario happened on that day





I did intra-day of around 25850 shares of TTML on margin and out of this I squared off 22500 on the same day and rest 3350 converted into deleivery through[protected] was having the only sufficient amount to covert only 3350 share of TTML . but on the next working day i found that there are 6350 shares of ttml showing in my atst account .and my account balance was showing nagative around 1 lakhs



1 . why extra shares alloted to me automatically if I am not having the respective amount for that



I talked to cc and told about the whole sceanerio. and they replied the it happpend due to power trade technical fault and as you will sell the respective 3000 extra shares your account balance will be positive and there will no loss of your due to this fault but this commitments was false because as i sold the shares even after more then average buying price. there is a unnessary debit OF one lakhs from my account by saying that it is a penality of selling shares from your atst account . and there were no auctioned for the same trades . RELIIANCE MONEY DEDUCT MY ONE LAKHS



BECAUSE TO YOUR POOORRRR POWER TRADE CUSTOMERS R SUFFERING A GREAT LOSS AND NOT ONLY YOU LOOSING YOUR CUSTOMER BUT GETTING A BAD IMAGE ALSO .





FOLLOWING R DETAILS



USER ID - SUCH010B



CUSTOMER ID - S00047689


KINDLY REFUND MY MONEY BACK TO ME .


for any further queries my contact no is

[protected]



sumit chawla

PLEASE LET ME KNOW THE STATUS OF MY APPLICATION NO 1060204 WHICH WAS APPLIED IN DECEMBER.
I HAVE NOT YET RECIEVED MY STARTER KIT . THE CHEQUE HAS BEEN CLEARED ON 07TH OF FEB. MY CHEQUE NO IS 709317 FROM CITI BANK .

PLEASE LET ME KNOW WHEN WILL I RECIEVE MY STARTER KIT.

rEGARDS .

PRASHANTH G N

Hi,
This is Muthukumar, I started RelianceMoney trading account on 21st February 2008.
Yesterday (13/03/2008) I did the first transaction (Rs 5000/-) to my trading account. In ICICI its debited and not credited in Reliance Money account. I give complaint in ICICI and Reliance Money.
ICICI responded immediately that the amount is transferred. But in Reliance Money I didn't get any reply till now. I posted my complaint thru email. I tried to call[protected] around 50 times its always busy.

Dear sir,

My demat account details givin below
TREDING CLIENT ID - P00054277
OCCUPATION - SERVICE / EMPLOYED
APP.NO.- [protected]
DPID[protected] WITH RELIANCE CAPITAL LTD.
NAME & ADDRESS
PUSHPENDRA JAIN ARJUN NAGAR RAISEN M.P. 464551
BANK DETAIL IN CLIENT MASTER REPORT
BANK ACCOUNT NO. [protected]
BANK NAME - STATE BANK OF INDIA RAISEN
CORRECT BANK DETAILS AS PER MY DEMAT ACCOUNT FORM & ATTECHED BANK CHEQUE IS
BANK ACCOUNT NO. [protected]
BANK NAME - STATE BANK OF INDORE RAISEN M.P.
SO PLEASE DO CORRECT MY BANK DETAILS AS PER MY DOCUMENTS THAKING YOU,

It is so disgusting to know that at the time when companies are being forced for 'KYC' compliances, the response from few officials / organizations is going from bad to worse. One such instance is of one Mr. Nandi (I am not sure of his surname) of Reliance Money from Banshankari branch of bangalore. Let me first summarize the whole stroy - i applied for a demat and Online Trading Account with reliance money on Jan 24th and till today there is no trace of the account and my cheque for the initial deposit of Rs. 750 also got cleared on the Feb 4th.

The official - Nandi Kumar who seems to be a manager agrees that yes the backend is very poor rather than coming forward with a positive approach to resolve the issue. Interestingly there is no communication flowing back from Reliance Money and it was upon my calling only to customer help desk, i realized that there was a small issue in the form which can be rectified. Till this moment, there is no resolution to this issue - i have not been told what is to be done from my end and my Rs. 750 are still blocked with them

Hi,

This is my 1 regarding the money transfer. But I've not received any response till now, I'm sending the same request once again to you in the hope that you will certainly help me.

I have transferred Rs 10000.00 from ICICI to Reliance money through Reliance money fund transfer , but reliance money ledger balance is not showing any credit of that money.

I contacted ICICI, they have transferred money to Reliance Money but Reliance Money is neither replying to my mails nor giving me any satisfactory answer on phone.

Please take it very seriously. And help me out of this problem.

i opened reliance money demat account . but within two months limit card problem came . nobody is telling what is this problem.customer care will not work. worst service.

I HAVE OPEN A TRADING ACCOUNT WITH RELIANCE SECURIETY
AND DEPOSIT 40000/- BY CHQ AND START TRADING FOR BUY AND SALE OF SHARES (WITHOUT BROKRAGE)

BUT WHEN I SEE MY LEDGER THERE ARE SOME MANDATE CHARGES ARE CHARGES FROM ME TOTAL RS 10000 TO 11000
IN LEDGER AND I WILL COMPLAINT THEM BUT MY MONEY WILL NOT RECD TILL NOW 1-03-08 (COMPLAINT MONTH SEP-07)

AND THEY HAVE FRIDGE MY STOCT IN THERE DEMATE ACCOUNT

NOW I WANT YOU WILL INFORM NEW INVESTORE NOT INVEST IN RELIANCE MONEY

GAUTAM DAGA

Hi,
This is Rohit Kumar Chopra.This is really such a bad experience with reliance money.I have opened this account in Jan, firstly My bank account which is interlink( standard charted), if this bank is not listed with reliance money then why they have linked my account to Standard charteded bank.Then I have submitt a request to change my bank account as well as communication address to your nehru place brach in New Delhi on 14 feb 2008, after submission they told me it will be done with in 5 working days,I have called customer care numer they said that we have received your documents on 19 of Feb and it will be done in Two working days ( complaint No :- 758420. Again i have called to Customer care then your excuitve says that we havnt receive any documents, conatact your nearst brach. Till the day i have opened my account i am not able to do even a single transcation.Is this the way to satisfy your customer.Please close my account i dont want such a painful service.

Thanks
Rohit chopra
[protected]

Gurgaon,Sec-14....

I had applied for a reliance money Demat Account way back in November , though I got it within 10 days but what followed after that has been a nightmarish and the worst experience I 've ever had with an organisation(Reliance) of such repute.
The executives there are not well trained , they are not polite to their customers, do not know the know how's of Reliance money.
It is unimaginable but after more than 3 months(Since Nov 2007) , I have not been able to trade even once. This demat account is like a white elephant for me ( its consuming my precious time, as every alternate day I visit the RelinaceMoney office at Sec-14 Gurgaon).
First they messed my bank account , linked it with some other account.I applied for the change of bank acc but after a lot of visits , phone calls all I got was disaapointment adn rude atttitude from the staff.Yeah , did I forget to mention that they misplaced my documents(i had submitted for bank change).
Finally , after a months' time , my bank account was changed and Iawas happy that now I could trade, but worst was yet to come.
When I logged in to my acount ,I received a meesage saying that my Limit Card got expired. How could this happen,the limit was for one year or 5 lacs.
Again its been a month , I am continuously in touch with their executives Mr Rajeev ([protected]) but in vain.
I have even e-mailed him a no of times but never received a reply. Over phone he is not polite and tries to make us fool by saying that the complaint has already been lodged.(Stop lying Rajeev , I am no more a kid).
Can anybody suugest me how to lodge a legal complaint in a consumer court against this.
All who are the victims of Reliance Money can also join a group/community so that we can take appropriate actions.
Abhinav
[protected]

Hi,

Today afternoon[protected], I transferred Rs.1,00,000 from my ICICI Account to reliance money account.
I did this through Funds Transfer option in www.reliancemoney.com
It said ‘Funds Transfer Successful’ and the money got debited from my ICICI account.
But the money is still not credited to my demat account.
I sent a mail to customer care email id. But no response.

Regards,
Vijayalakshmi.

I have submitted the form on 24th of Dec and a 500 Rs. cheque on 7th to the one of reliance executive

Rahul Yadav (Business development executive) ([protected])( SCO29, plot no. 23 Sec14 old delhi gurgaon road, Gurgaon, Haryana 122001)

My form no. is 1020609, we have promised for opening of a/c max 15-20 days.

on customer care there is no update for my cheque no. where and when it has been submitted, below is the mail reply from ICICI for the my chq no. and date its got clear.


-----Reply Separator-------
Dear Mr. Verma,
On the basis of our records, we confirm you that you have issued the cheque 349076 to Reliance Money Limited. Further, it was debited from your account on January 24, 2008.
We value your feedback on your experience with our response to this query. Please click the "Feedback" tab and give us your views".
Sincerely,
M.Puneeth Raj
Account Manager
ICICI Bank Limited
"We will be the preferred point of customer contact by redefining service excellence and partnering customer success".


-----Original Message-----
Branch Id : 0399 Account Id :[protected]
I had issue a cheque to reliance money ltd.. can i have the chq no. that was in month of jan'08
thx in advance
Regards
Sahil Verma

i have a reliance money ebroking account. at the time of opening the account, the instruction manual( i have a copy even now) gave detailed instruction on how to give an after market order (AMO), along with the photograph of the website, with a button marked AMO. however, when i actually try to place an after market order, the site says either ' this facility is not available' or ' markets are closed. hence order rejected'. considering that AMO is a standard feature available in most ebroking sites and that reliancemoney has misguided customers by providing instructions on how to place an AMO in their instruction manual, I consider this as a breach of customer rights. What action can i initiate in this regard.

Dear Sir,
On Nov 27th 2007 reliance money executive has come to my house to collect the documents releated to demat account and he has also taken a cheque of Rs 500 favouring to reliance money.

But till today i.e. on Feb 13th 2008 nothing has been delivered to me.

Thrice i have enquired to the reliance money office in cunningham road in bangalore,there was very very poor response from them.Even the staff which is working over there still don't know what is the current status.And as per my bank statement the cheque has been already cleared on 27th nov 2007.
Customer care support dept in cunningham road is very poor,and needs special training to handle the customer.
I request the necessary support dept to check the working procedure in cunningham road office in bangalore,in order not to lose the new customer.
This a special request to reliance organisation for there better prospect.

with regards
unhappy customer
Ameet

Problem in Account Opening
1) I have paid Rs 500 Cheque of (HDFC Bank ) for opening of Online Trading & Demat Account. The acknowledgement receipt 637338 , I had pait the cheque in Nerul branch of Navi Mumbai. The amount was debited from my HDFC bank account.
2) Since I didn't receive the welcome kit nor any status message, I have called up Kalpana Ambavane ([protected]) who doesn't take the calls. I have also try to call on Chembur Branch office[protected]/[protected] which are switched off and the customer support no.[protected]always busy).

Request you to provide me the escalation level or other alternative so that i can get my dmat account created.
But one thing I realized that the worst customer service is being provided by Relaince Money. The email Id: customer.[protected]@reliancemoney.co.in is also a fake id as we didn't receive any reply from them & secondly the helpline no. provided above is of no use.

Please help me if anyone can.

Regards
Deepak Jha

Sir,
whenever I enter to trade through Insta trade platform
my login rejected.
but there is a an another Trade now platform accept me.
(But this platform is poor slow method)
hOW CAN I SOLVE THIS PROBLEM.?
(if answer is there please let me know to my mail. thankyou)