Samsung India Complaints & Reviews

Dear Sir, we bought a 1.5 Ton Samsung AC in March 2019. Recently we relocated to a new place and installed the AC here. within 1 month the AC stopped working. when we complained, they set a technician to resolve the issue. that person came and saw that rats bit the control wires. he told us that the wires need to be replaced and the hole in the wall needs to be closed, none of which are covered under warranty. He charged us Rs. 1000 for the...

I have purchased tv, washing machine, refrigerator, ac in same day. After 2years one by one getting fault. My television is in queue now. When i called the service center they simply told me to change the display which is cost around 9000. I spent one lakh rupees hard earned money. The samsung service center told me to exchange the product in worth of 500 rupees. # service and worthless product from samsung.

Don't buy anything...

I have complained about my washing machine repair on dated 15.11.2019. But till now there is no engineer who came to my home. Also, a local man sent by berhampur, samsung service center. He is not a qualified engineer. I[censored] had not good service then why you opened a service center. My case ref no-[protected]. So be quick i need a better experience engineer. I think all i going to post my issue on every social media....

I have booked a repair request for my samsung washing machine on 25th november 2019 but till today no samsung service agents have visited my place., even though my place is situated just 10km from the service centre office i. E pathanamthitta, kerala.
I have repeatedly reminded the samsung customer care from past 4 days, for which they have assured the visits on each day of the call., but in vain.

Reference number...

I recenlty purchased the above samsung tv model from croma (October 2019), i found 2 features announced by samsung and mentioned as key features even on their website for this very mdoel are missing from actual tv delivered.

Upon complaint, past 3 weeks samsung is non respinsive and giving various excuses and seeking more tiem every day but not reaching any resolution....

I have give a Samsung Mobile Model No. 5M - A605 G/DS at Samsung Unique Service, Sambhunath Mitra Path, City centre Durgaur-16, Contact No.[protected], [protected] on 30/09/19.
But Stil I am not any reply from them though i visit many times at Service Centre.
So, Kindly help me that I take my set with good conditon as early as possible.
or replace a new handset....

Dear team, it's hardly been three months since we bought an ac from samsung. It won't cool anymore, when called a tech for the first free service he says that its coil is dead. We of course picked this brand for it's name. We aren't happy with the technician taking the unit to replace it with new coils. We trust a brand and purchase products. This is definitely not a solution. I want you to provide a replacement with new warranty period....

I purchased samsung a50s 2 months ago and i just 2 months the charging point had an issue. We went to the samsung care at vadodara and the customer executive rakshita made my senior citizen parents for 1 hour. After that she said the phone will be ready next day.in the evening she called and said that the phone is ready. When the next day when we went to collect the phone they said it’s still not ready. There is so much communication gap...

I bought this on 13 october 2018, the incident that happened last week, i believed i put inside my belt phone pouch, i just dropped from that height and my phone has fallen to the ground facing display and got broken (The accidental drop hight was less than 3.5 feet) and i didn't expect such a shortfall can do this level of damage to really good display. I checked with samsung support and heard that display cost is over rs. 17200.
br...

Samsung Galaxy M40 bought by me on Amazon in July 2019 for Rs.19, 999.00 has been switching off randomly whenever I use any application. The problem was reported to Samsung Customer Care as phone is still in warranty. First Occasion the service centre reset the phone to Factory settings and informed me that they have upgraded the software, now the problem is resolved. with in about three days the phone started experiencing similar problem...

Dear sir/madam,
I will inform your samsung customers care writing e-mail collect our prize in samsung distubeuter zamrurdpur new delhi-110048 address or contact mr. Harish chawala this guy didn't give my gift and tell me first purchase mobile show me first what jock...
I already inform mr. Harish chawala this purchase mobile handset gift my sister...
I am showing all required document ready moblie original bill, adhaar...

The Samsung Wash/Dry 8/6K-WD80J6410 was not drying properly. If initially during the first 6 months of purchase it did in 3 hours, it was not drying completely even after 5 hours. A complaint was logged in for inspecting the same during mid October 2019. A technician named Harischandra from Ashtavinayak service center Mumbai visited and said it is working fine and no issues and this was the way. We called up helpline again and complained....

One of worst service provider ever i have seen. Samsung will see all possibilities to avoid warranty repair. Best reason to escape is that water log, water entry and so cannot be covered under warranty! Only, we will receive regret mail from them.

I did lot of correspondence with samsung thru mail (Mail ref: [protected]). They are not bothered to sort out my problem other than to send regret mail.
Corresponded with local...

We faced display issue with samsung led tv model "49mu6470". As the tv is under warranty samsung replaced it with new display panel with bar code id: vn09bn9502654es405k310035 on 21-october, and the installed new display panel has the same issue. So here samsung installed a faulty new display.

From 21-oct i called samsung customer care multiple times may be 40 times, escalated the issue with customer care supervisor 3-4 times....

I have purchased samsung 6.5 kg f load washing machine
On dated 25/9/17 amt 30263 ₹
Showroom head told me that after three month that company give me cashback but i have not received yet..
Article no[protected] in plan resq care plan sr. No 203139. Whenever i visit to showroom of reliance digital of celebration mall udaipur. Showroom boss mr parmit bhatnagar neglect me from 3 years.....

Please click some pictures of your device before handover your device to service engineer. Because some part of device may be break at the time of repairing, like back panel and screen, if anything break by them then they don't accept their fault. Rather they say your device was already broken. I vist to replace s7 edge display, my mobile back panel was not broken, when mobile was delivered to me from samsung care "shri kundan enterprises"...

This is in reference to my communication regarding Samsung handset bearing Model no: SM-A705GZBHINS & Serial no: RZ8M60NVL5X.

A refurbished handset comes faulty and is now with service centre waiting my authorization for repair.

Why should I authorize a repair when I didn't use the phone for the fault to develop at the 1st place.

Kindly be more accountable to the issue and offer a solution....

I have bought a new level u headset on 28.08.2019. On 23.11.2019 the head suddenly get off and not charging. Today on 25.11.2019 I have come to Samsung service center at guwahati for some solution, but they are saying that it has physical damage so we couldn't do any thing. The damage was happen automacally the gum from the rubber get automatically out so, what can I do about that, Samsung not making reliable product that it couldn't last...

I had given m30 samsung mobile for repair to authorised samsung mobile service centre in mysore. It was under warranty since it failed just 4 months after purchase.
Service centre refused to service it on warranty basis stating that there is a water log inside mobile. Later on i corresponded with customer care, samsung also. They also repled in same way.

My compliant is that they can link everything to their convenient...

I bought the phone 2 months back few days ago i faced problem with charging point and repaired it from service centre krishnagar now today display stopped working. Samsung is one of the best mobile phone maker in the world but within 3 months i am having difficulty to use it anymore. Please resolve the problem or else i want to exchange my phone because it is hampering my work....