Tikona Digital Networks Complaints & Reviews

I have requested for new connection via Tikona on 11th Aug 2020. I have made payment directly to Tikona (receipt attached). I have then cancelled the connection without installation. I have email to customer care on 24th Aug 2020 for refund. Since them i have sent them several email for refund but haven't receive any reply from them till today. Raised complaints on their app as well but no response...

I have discontinued/disconnected tikona services since May and have paid the whatsoever amount in June.
I m getting threat calls for legal action and also been threatened about false allegations.
I have all the required documents and mail to provide for the same....

I live in Ahmedabad and used tikona for an year and half. Sent an email to them to discontinue the connection so just in reply to that recieved an email to wait. After a month i started having multiple calls and emails about my pending bill from computer generated destinations where you can't talk back or reply . On 4th September got a demand notice email about amount to be paid. Today got a threatening call from an advocate that a civil...

The Tikona Broadband was installed with a promise of continuous connectivity, even during power outages o[censored]pto 8 hours. After the first few weeks, the Broadband started getting disconnected whenever MSEDCL power supply failed. This happens multiple times during the day. My billing account number is[protected], and User ID is [protected].. I have raised a complaint, but it was closed without resolution....

Dear Sir/Madam,

I took prepaid connection of Tikona in 2019 and they failed to provide good service and even after relocation they failed to reallocate account to another place and accepted the same over calls and they says you will not recieve any calls but they still calls and threatens in calls and now they send notice emails.

1. I took a prepaid connection how they will continue and bill after completion...

Lawyer from Tikona called me saying he was from delhi high court, threatening me to pay due bill of rs.3000. I have not used my connection Since March then why will I pay for next six months you can check there are 0 data usage of network i have also filled a request for this that due to pandemic I am not in town when I will back I will give full equipments, then what is this due amount for?

Constantly they are calling from...

My internet was not working from Mar 2020 to Aug 2020, I raised multiple waiver request. All are closed without any action....

I think TIKONA is the biggest "digital scam" in this country. I have opted for a pre-paid connection, I paid full amount and got TIKONA subsription on october 2019. Now, just after a week, the connection became worst. I called customer Care executive several times, i asked and called the agent several times, no, for no use. I paid extra amount as the agent promised that he is going to give direct ethernet cable and a battery to the main router...

User I’d [protected].

Tikona team, I am tired following up with you guys over call and emails. My said user id is not yet activated. I am not able to login to your website forum neither your app is available in apple store. There is no response as when my activation will be done. Can you call and let me know details as sales executive who came not answering call neither engineer number is not reachable always. I am tired...

Respected team,

My user id is [protected]. I am writing from my registered email address.

Since 25th september, i am trying to call at your toll free number i am not able to reach any customer service executive.

I was waiting for response via email but haven’t received any.

I have received this [protected] number via sms but this number always gets busy whenever i called. br...

I already wrote mail several times to deactivate my account and tikona guys are failing to do it. I have already paid the amount which i shared with their lawyer as well when i received a call from lawyer earlier. I had requested for deactivation of the account much earlier when the out standing amount was only rs586 which i paid and sent an email to deactivate my tikona account. I don't know from where you generated again one more bill of...

The customer care does not care for customer.

If you face a problem on day 1, if they fix it, for them it is fixed to the extent that you will not get second time problem on the very next day.

If you call them on such occasions, their ivr disconnects the caller stating that the problem is already fixed!

If you send email they say use tikona app, if you use tikona app it says problem is fixed!!...

Hi sir, i have raised a request to close my internet connection on 16th sept 2020 (User id - [protected]). However, to date, nothing has been done. This company is very famous for charging extra amount by not taking request and delaying it so that they can raise extra bills. Their customer care number doesn't work[protected], no one receives the call. Their customer care email also doesn't work ([protected]@tikona.in), no one replies...

Hi Sir, I have raised a request to close my internet connection on 16th Sept 2020 (User id - [protected]). However, to date, nothing has been done. This company is very famous for charging extra amount by not taking request and delaying it so that they can raise extra bills. Their customer care number doesn't work[protected], no one receives the call. Their customer care email also doesn't work ([protected]@tikona.in), no one replies...

I have recently installed tikona internet with 25 mbps plan, and it worked well for the first 2 days and slowly i started getting internet issues, started with slow internet and now i am getting frequent disconnect with slow internet.

With 25 mbps plan i am getting speed of less than 1 mbps on most part of the day mostly during business working hours, at night the connection gets stable.

I am working profession...

Tikona user id : [protected]

Raised a disconnection request for my tikona broadband connection on 21st sep 2020 (Via email) and received a online req number :1-[protected]
After that their has been no reply from tikona about the disconnection date

Tried calling the toll free number but no executive is ever available
Tried registering to tikona forum but activation link never arrives

Request...

On the morning of 21 september, i sent an email to tikona to cancel my account and discontnue my service. But they didn't responded after 1 day. I also posted on their forum and again, no response. Customer care number is not reachable and i have already tried to call them 10 times.

My billing cycle is renewing after few days which might be playing a role here. Becasue they have responded quickly enough to my previous complaints...

I have already cancelled my connection, tikona is calling me and harrasing me daily, mails attached for cancellation...

Hello, this is akhilesh pandey i am writing this mail for refund of money i paid using quick pay from www.tikona.in. i first subscribed for tikona and then i paid ₹4713/- using debit card through quick pay feature of www.tikona.in. but when the engineer came for installation process on 13th august he found out that there is no signal in my location so he didn't installed anything. So please kindly refund my money ₹4713 as soon as possible....

Hello, this is akhilesh pandey i am writing this mail for refund of money i paid using quick pay from www.tikona.in. i first subscribed for tikona and then i paid ₹4713/- using debit card through quick pay feature of www.tikona.in. but when the engineer came for installation process on 13th august he found out that there is no signal in my location so he didn't installed anything. So please kindly refund my money ₹4713 as soon as possible....