Tikona Digital Networks Complaints & Reviews

SIR,
Took connection of tikona brodband service on 5th of this month(USER ID:[protected]).i paid 3k for 6 months connection 15mbps no fup.but now leave speed and fup i am suffering from continuous disconnections.1st day when i talked to customer care i told them i want 25mbps speed atleast.but they told its not availabal for now because of heavy demand.they offered me 15 mbps i said ok i will manage.whan first 1-2 days disonnection...

Nature of Complaint: I wanted to upgrade my internet speed, so had to have a new connection in August month, So had paid in Tikona of Rs4713/- During connection.
As per salesman he had told me that there are 2 plans,
a. with router connection & b. without a router connection.
So had taken with router service as he had told me that with the router as he cleared out that the router you will get will be at low cost...

Tikona Digital Networks also known as Tikona Infinet Limited collected INR1000 as advance amount via Field agent for installation of Broadband connection (Receiver device and modem) on Oct 05. Amount was paid to Agra's Shahaganj Area Manager Tarun Parashar (UPI ID: [protected]@okicici) via Google Pay. After chasing for 3 days company mentioned non-feasibility of connection due to non-availability of Receiver Device requested. On complaining...

The company has been calling and threatening to file a case against us if we dont pay them 1836 rupees. We emailed and called and asked them to cancel our subscription but they did not reply and now they are calling from different numbers and threatening us. The lawyer that called us told her name is nikita kalra . She called from tees hazari court delhi. Help....

Today I received a calls from couple of numbers claiming to be lawyers of Tikona. They are asking me to pay a bill which is generated after surrendering the connection. They are threatening me of dire consequences such as Jail, bank account freeze, CIBIL score impact etc etc. They were asking me to pay the amount in next 15-20 mins or else they will file a case in Delhi court and I will have to come to Delhi to defend my case.
br...

I had purchased a new connection on 17th October and after one week person come for installation then he said they cant install there network our office.So, I asked them to refund us Subscribed amount still now i haven't get any revert from them, many times call them but here is no response from them.

As per their return policy there after 10 days money refund but still now we didn't get refund amount.

Customer...

I have installed Tikona broadband on january 15 and i did recharge for six months because the sales guys were very polite and they made me believe that their service is the best. After some days i have faced too much problem because all of my classes were online and my tikona broadband was almost down(not working) every other day. I complained so many times and they did not responded me .I just got fake messages that their engineer will contact...

Hello, this is Manjappa i am writing this mail for refund of money i paid using quick pay from www.tikona.in. i first subscribed for tikona and then i paid ₹4720/- using debit card through quick pay feature of www.tikona.in. but when am relocated after installed one month the engineer came for installation process on 5th august he found out that there is no signal in my location so he didn't installed anything and he collected CPE, but...

I have mailed Tikona team many times and it has been more than 3 months and they are not disconnecting connection from my end....

I am moving to my hometown due to some family emergency. I have given advance for 6 months for wi fi and use it only for 2 months.now they are saying you have to use it we can not refund your amount. They mean to utilize the full amount I have to stay here for next 4 months. Disgusting guys they are, they cant understand someone problem.please resolve this.
My registered ph.is [protected]
My registered email id is- [protected]@gmail.combr...

I had cancelled the internet connection at my Ahmedabad residence more than a month ago and i still receive calls and messages from the Tikona company to pay an amount to 1255Rs as "bill amount".

Firstly, I cancelled the connection, so why there a bill being generated?
Secondly, the connection I had was prepaid one, so why is there a bill generated?

Kindly help me out because now it feels a complete harassment...

Hi
My Tikona connection user id -[protected]

I have been harassed by Tikona over months and in the name of the lockdown due to covid I had to bear their poor internet service and cus tomer service because my money was paid to them.
I have raised so many complaints to them about the poor service and dropped so many mails. Even called their customer care number, but there has been or resolution.

Frustrated...

I took tikona 6 month plan but since that day services were too bad. Now the 6 month plan is near to close n I have sent 3-4 emails to close complaint. On every email I got a call why u want to close connection n asking to extent it will give waiver. But I strictly said donot continue please close it. But still no revert on closure. Still m getting emails that on 26 Oct it will auto renew the 6 month plan this is fraud n cheating. I will...

Hi,
I had Tikona Broadband Connection in 2019.
I had taken 6 month plan for which I made payment in advance.As internet service was pathetic, i decided to close account. For same raised request on Tikona app. There was no response from Tikona either for bad service or for closure of account. I changed my broadband provider. And now Tikona people are harassing for due payments.
Once my plan got over and I took new broadband...

Hi Team, I am feedup of your service.
Facing speed issue since a month but my problem is not at all addressed. Your app gives a fake status of the complaints that we register, your call center doesn't receive our calls.

Kindly do something else, I have to lodge a complaint with the consumer grievance portal....

It has been more than 30 days since I paid at Tikona. I have not received my refund back yet. I want my 1000/- back soon.
I paid 1000/- in Tikona on September 19 2020 for Engineer visit and Connection, THROUGH Tikona LINK

(https://payment.tikona.in/QuickPay/srfPay.jsp?id=MzAwMDAwMDc2OTU1Nzh8MTAwMA==)

PAYMENT MODE: Online (PAYTM)
The engineer told me that Tikona's network is not available in my...

I have opted for 40Mbps plan for 6 month. Accordingly i have paid the ammount for 6 months. For initial 10 days service was fine but later they are unable to provide speed as per plan. Also, thereis frequent network issues and flutuations happening from last 3 months.

I need complete refund for the amount i have paid, as company did not fulfilled the service as promised.

USER ID: [protected]
NAME: BHARAT...

Despite of many follow ups no body is looking into my issue, I got internet connection on 11th oct 2020, for 2 days only the internet worked properly but after that I am facing a lot of issues like no connection or very less speed. Tikona team kindly improve your service. Being an IT professional and working from home I am unable to do my job. Please do your job so that I can do mine.

I raised multiple complaint but only message...

I am trying upgrade my plan since last 2-3 months. But still I am helpless to upgrade any.

I have renew my plan in April or may at that time i want to upgrade my plan but customer staff told me that new plan require new device so due to lockdown it is not possible to install new device. So at that time I have just renew my existing pan and he told me when you need to upgrade just call on customer care they upgrade my plan then...

I had done online payment from tikona link on 'payment.tikona.in' on 8th Feb of Rs 2404 for my new service id [protected]. Later I was told to do another payment of 1490 for another new user id [protected]. I did it on 11th Feb and the old account was going to be transferred to this new one. Due to some challenges, installation was stopped by the guy who was to do the installation. I have been expecting refund ever since then....