Tikona Digital Networks Complaints & Reviews

My connection was installed on 23rd september, 2019. I was able to use internet for only one day, i. E., till 24th september, 2019. i contacted customer service regarding the issue. After two days i got to know from customer care that our society wasn't allowing tikona to install its setup on the terrace, only local internet provider is allowed, though the tikona person (Name: arvind singh) who booked our connection lied to us...

I have raised shifting request from tikona portal on 3rd oct morning and even called tikona customer care on sat, sun, Monday 3 times a day
But they are just prolonging and haven’t seen any active response from them.
So I am going with another broadband who can think on customer needs so please repay my amount of 1644/-
Tikona ID :- [protected]
Name :- Mahesh Jagatap

They have given wrong commitments...

I'm facing frequent disconnections in my service for the past couple of days, i am facing very low speed from the last couple of the days. I have raised complain multiple times but the issue is not resolved yet. They are closing my ticket every time. I am also facing an issue related to disconnecting every 5 or 10 min. This company is a fraud. Since the day i have taken their connection my life has been miserable.

Please do...

Its useless to discuss about issue here as you will provide a template answer to post the issue to tikona forum. I just want to know the answer for below query.

Question: how customer can approach your help desk when a ticket is already open? Your ivr simply provide an update that a ticket is already open and our technical team is working on that. We will get back to your shortly? How long that shortly usually go? I have open...

Dear sir/madam,

I already complaint for internet connection and i'm facing issues from last week saturday. On sunday engineer visited but he don't have proper tool kit or tool box to test the problem and he don't have knowledge. On sunday he change some device which is used for internet connectivity to router on that also i was not got proper internet. Second day means on monday he came again that day and one engineer came...

My tikona id is[protected]. I took this connection on 7th june 2019 by paying rs.2238 from dharmedra [protected]. Not a single day ur net connection has beed used by us coz all d time internnet was not working.. After instalation mr dharmedra never shown his face or attended my call. I called customer care & registered my complaint regarding inactive internet connection. Several times i got contact numbers o[censored]r engineers but not a single...

Bloody cheaters i already disconnected tikona service. Surrendered tikona router on 1st october 2019. I took tikona connecriin from june to september not a single day i got any service. Today on 5th ovlctober i got call from tikona collection guy who asked me to pay for next 3 months.. I want my entire amount back which i paid earlier in month of june.. I am fed up not interested to entertain anyone. If anyone call me & ask to pay for renewal...

Every time i complained tim get the automatic message that engineer has been assigned but o one comes to resolve the issue. I get the message next day that issue has been resolved and no one cares to confirm with client. Since day one their is a issue and almost every day i have complained about it. Tikona has cheated me and i want my money. It's a fraud company....

Issues:
This is the worst service i have ever used in my experience, i am using this connection since march 2019, i am facing the technical issues continuously, and i have raised so many complaints through calls and also e-mails but i didn't get the proper resolution till connection got terminated (26/08/2019) after the termination request raised through e-mail but till date i didn't get the termination.
Customer experience:...

Hi, i raised a complaint for disconnection of my tikona service on 4th july and after that i stopped using it. But i didnt get any mail of disconnection. They are telling me to pay 1970 rs and then they will disconnect my service. Today i got a legal notice from there side. I am not gonna pay anything. Please look into the issue. Id : [protected]. Please have a look....

Hi,

This is darshan mistri, i have register new connection at 01st oct 2019 with tikona and sales team (Mr. Vijay pawar) committed, installation will be done on 02nd oct-2019 morning before 10:30 am. But no once came at time and when ever i was called to installation engineer way of talking is very bad and not answer mannerly. Later they have committed for new time for installation as giving excuse for high work load and system...

I have tikona wifi as my internet provider.
Id [protected]. My current service was to expire on september 28, 2019 midnight. As requested by vicky/imran tikona customer rep i went online and recharged my account on september 28 at 09:50 pm and advised by calling back giving transaction id besides sending email with details:
“you have initiated online payment of rs.2999.0 towards your tikona account, transaction id: [protected]paytm[protected]....

Hi Team,

I am getting bills email from Tikona after disconnection on 5th Feb 2019.
I have "No dues" email from Tikona as well. Handed over modem and broadband wire back to Tikona representative after disconnection and paid all dues.
But after that still receiving mails from Tikona like Legal notice and Advocate calls etc for asking non-relevant money.

Please see below email from Tikona of No dues...

I have been continuously stating not to activate my account. It was on hold till yesterday, suddenly i get a mail saying it is active.
I took 3 months turbo subscription in month of march by paying 2800.

I went for maternity (Out of city) in d month of may. I expected after 3 months it wil get auto disconnected. Tikona never informed me that it is still active.

After 15 days they started calls saying...

This is the worrest service that i have ever used i had raised multiple complaints regards to frquent disconnection and slow speed 7 engineers visited my place to resolve the issue and its same 3 of them said sir it wont be resolved please close the connection requested the CUSTOMER CARE team to close the connection and refund the money as i have paid for 6 months plan but they are saying no refund i requested them to fix the issue in the...

We had tikona broadband services at our residence and after 3 months o[censored]sing the broadband we informed them to discontinue the services.
Internet was not used from our side, however tikona didn't terminate the services and send a outstanding bill of rs 1130. Why should we pay the amount for the services that are not used.

Today my wife got a call from preeti singh claiming to be a lawyer from delhi court that a case...

I have paid full payment but still not get internet connection.. From 2 weeks i am calling them but still not got any satisfying answer. I have paid payment on 16.09.2019. They said we will give you connection in 2 days and now they are saying that we dont have any main connection in your building. And it will take some more time. I am working as a graphic designer and i daily need internet..
Plz help.....

I wanted to disconnect or remove my tikona account permanently ([protected]). I stopped using those services 4 months ago still they are charging me and today i got a threating call from saying that they are calling from delhi high court and if i don't pay my bill then i will be charged against a case. I was not knowing what to do and had to pay the due amount (1900). Then i checked truecaller which showed that number as spam. I request tikona...

I want to disconnect and get my refund as the internet is horrible as i talked to tikona services they said i have the right to get the refund as the engineers have checked my internet since past 4 days and i qualify for the refund but they keep delaying and denying that i need to talk to their other technical representative .the engineers have themselves suggested me to talk to their customer service and request them but they arent accepting...

I applied to tikona for new broadband connection, all document verification and payment is done. I made the payment on 17/09/2019. I received message regarding installation on 21/09/2019. From 21/09/2019 to 24/09/2019 no installation has bee done. The technical engineer don't respond to calls and the technical support team is also not helping with the problem. Its my humble request to please look into the matter. Thank you....