Yamaha Motor India Complaints & Reviews

As per scheme given from the Yamaha motors India to serve the jacket(Riding Gear) with MT-15 bike. Bike delivered since 1 st Oct, 2019. According the company the riding gear should be receive in 45 days after the delivery of bike.We have not received the jacket(Riding Gear) till today (25th Dec, 2019).We have contacted the customer service of Yamaha Motor India, but no reverted details of jacket(Riding Gear) to be delivered. The customer service not giving proper response for courier service from their side. We have contacted them to many times but no response received. The messages are reverted as attached file in the complaint. The Dispatch details are given from Yamaha motors India to DTDC Courier & cargo services. The tracking details are also in-corrected given from Yamaha Motors India.

Hi,

I have an r15 version 2 bike (Ka 15 ca 9449) which is being not running well from past year. I got it to the yamaha authorized service center in bangalore several times but they did very terrible service. You can check my old services but i never been satisfied with the service even once in past year.

Before also my brother raised the complaint regarding the very terrible service we got from your authorized service centers. Both the perfect riders service center in the bannerghatta main road and in the lalbagh road. Give very bad service.

My bike engine was making some awful noises when it was going above 60kmph but both of the service center were unable to resolve it for me yet. I got more than 7 services done in the past year but still it make the same noise.
I was having problem in the body fitting of my bike but still they didn't able to fix it for me.in each service, i have put it to get it fixed but in the end of the day it stay still the same broken and noisy.

In one of the service, the service guy said they have to remove one of the screw from the front body as they said it was broke but they didn't show me that. And afterwards my front body also start making noises and yet till now they didn't have a single screw to get it fixed. It been more than 8 months. Don't you people have a single spare screw?? I didn't ask to put it for free but at least put it there and fix the problem.

In my last service, they said they get the body fixed but the next day only my bike body part's got broken in the mid of the highway. You can assume how terrible it will be that the bike body broke in the middle of the highway when it was going above 80kmph. How much damage that broke piece that fall on the road would did.
When i reach back to the service center they told me that some other body part connected to my bike's back body is damage due to which it would have fall. Seriously they just found after the accident happen? Did they see it before when they were fixing up the body or the just confide it in so that i again have to go back and make another service for that separetely.

Also in the last service i got my handle fixed and on the next day only i got to know there is some leakage happening from the bearing. It was not happening before i get that service done. So either the it was got damage during the service and they confide it again to get more money in the next service. Or the damage was there before and they were so pathetic or ignorant they they didn't even notice it or ignore it to get me fixed in the next service.

Seriously, i am totally fade up by the type and standard of the service i am receiving from your authorized service center. If you can't provide the good standard service do let us know, we won't give damm about your bikes, there are other brands also in the market which can provide good bikes as well as good services.

Sir i have wasted more than 50k in the bike in the past year and yet again my bike is broke and not yet fixed. Also they always somehow got the bill amount around 10k in each service. And in the end they said, sir if you got any problem you can come back anything. Do you think the customer is jobless idiot?? The customer is a freeloader?? Do you think cutomer is a fool and is always free to stay on your schedule and keep screwing his whole day for your pathetic services??

I got my last 3 services done under the supervision of the manager of the store and the service was still awkward and pathetic. It took them 2 services to get my suspension fixed. Can't they just get it fixed in one service?

Sir, now you tell me what i should do and before suggesting do check my last 7-8 service i have got it done. And one more thing,

One more thing, on my last visit to the service center, i asked them to give me the copy of the invoice of my last 6 services but they refuse to give me that.

One day i experienced starting problem with my yamaha f16, i contacted my service center, muthoot yamaha trivandrum, they asked me a couple of questions and hung up and then did not respond. Somehow i managed to start the vehicle and at once reached the service centre. I was informed that the choke cable was stuck and had to be replaced, along with the choke cable, the throttle cable, clutch cable, fork oil, spark plug, starter cable etc were seen replaced according to the bill received for rs 3088/- from them. On riding the vehicle home it was noted that the clutch was very tightly set. No sooner you release the clutch the vehicle jumps forward. Even though the throttle cable was replaced the throttle was tighter than usual. The ignition switch was tight as during washing water must have entered. The chain was grinding against the sprocket, while running. After service before handing over the vehicle to the owner kindly ensure that it is perfectly done as per stipulated specifications, as it is difficult to come back every now and then for rectification. Further it is amusing to note that for replacing spares worth rs 1076.43 i had to pay labour charges of rs 1450.00.

I have order the part on 23rd november 2019 from namrata motors andheri east mumbai. But last 15 days they are giving excuse that we will arrange next day or give my 2 days more. Even i have called customer call also on 13th of december to till date they are least bother to filed complaint regarding my matter they are also telling that can't filed against them because company is inactive in there record. If company is inactive then how can company do service of yahamana

I given my r15 v3 servicing in lb nagar, hyderabad, telangana 500074
When i was given i have told my bike issues after that when the bike was delivered i have same issue and i have another issue with handling after servicing this is the way servicing in lb nagar sriganesh yamaha service center. They said after 2 days they will clear my issues but when i went after 2 days they are not responding correctly and saying another 2 days. So is this the way of behaving. Please clear my issue as soon as possible.

Date of servicing : 17/12/2019
Client number: [protected]
Service center number : [protected]
Tax invoice number : ws1906959
Service center name:
Sri ganesh motors, 8-4/3, chandrapuri colony, lb nagar, hyderabad, telanagana 500074

I want my bike to solve my repairs and issues as soon as possible.

Hi, robert from chennai. I have purchased fz v2.0 in january 2018, exactly in one year time i come across a vibration issue when releasing the clutch once bike was well heated and an issue with the chain sprocket were while running it creates a grinding sound near the small sprocket of the chain (Near engine). For this issue i went to authorized showroom repeatedly i din't get any proper solution on it. I have done with 4th service of my bike yesterday but still, the issue was not resolved. I have contact yamaha customer service many times but always they are assigning someone to check who have no idea to resolve or troubleshoot the issue, finally, they are coming up with no issue report, yamaha should think about if there is no issue why should i want to waste my time with them?

I have bought yamaha yzf r15 v3 9 months ago. Two weeks back i had engine start issue and showed the bike in cag showroom. They informed that issue is with petrol pump not delivering fuel to the engine and it can be replaced with warranty. Its been a week since i left my bike and when i reach out to them they say the stock fuel pump is not available in the warehouse and they are now sure when this item will be in stock. I not sure how long i have to wait for it. With out bike i am unable to reach my workplace and no public transport available aswell.
Please take this as a complaint as the stock is not available anywhere in tamilnadu as per the update from showroom person.

Hi,
I am ranjith from chennai.

Recently i went for my bike (Fazer) service in anna nagar branch where they inspected my bike and told more issue on the bike white smoke are coming so need to pay more for doing engine work.

Then i got my bike and took it to another branch in maduravayol, chennai, there they inspected and told no major issues and they completed my service.

I just want to know, is the anna nagar branch people are cheating the customers or maduravoyal branch people are not inspected the bike properly.

How this can be sort it out.

Yamaha have to do something for this kind of confusion. Customer should pay happily

Hello sir,
I am akil abishak.. From nagercoil. I buy a bike on 29.01.2019 of this year... Vehicle.. R15 version. 3... My bike did not start for last two week... Because in bike petrol tank water gone inside of the petrol tank because of rain... So that is the problem of spareparts... So i ask kavin agency electrion to take my bike... Even though i make a last service in last month[protected]...in there only... So pls clear my bike... It's a compliant of spare parts... They are asking money to us... Why i want to pay money... It's a problem of spare... There is no single crack in my bike... I will maintain my bike like that.. So pls check and confirm the problem..
. Bike number tn 74 au 5778

My name is karthik. I purchased fzs in december 2018. From march-2019 petrol indiacator was not working, i have informed to ganesh motors l. B. Nagar hyderabad, where i purchased my bike. They are not responding and they even not taking this issue. Please respond me on this complaint asap.

If you are also not responding i can give the complaint in consumer court. I will give the complaint in police station or where ever its issue relates.

My contact number is [protected].

I wish to complain about yamaha motors pvt ltd, and their service centre sri srinivasa automobile, (Dondapathy, visakhapatnam., andhra pradesh-530017) about the malpractices done at their service centers. I am complaining because they changed my bikes parts (Yamaha ray zr, ap31du3276) with obsolete spares without my knowledge during the service of my bike. When i first learned of this problem, i contacted the online customer support of the company, they told i would get a call from the service centre, then i visited the service centre as per their request. I asked them why new problems are began after the service, but they rudely refused to repair the bike and get lost, and i was told that nothing could be done about my problem except paying for the parts that would cost around rs.5000. I believe that this response is unfair because the bike before service had no problems, i gave the bike for change in oils and normal service, but after the service new problems started like the front wheel cap producing sound, my new brake pads were replaced with older obsolete brakes that were very loose, and produces sound, starting ignition problem. When i visited the service centre there were 2 more customers who had the same grievance, but the service centre is rudely told everyone that paying the extra charges are the only way to get our bikes fixed, because these part wouldn't be available in the local service markets. I even mailed the yamaha india customer care but no action was taken from the company. This has made think that both the yamaha india and the local service centre are together in doing this malpractice to their customers, for achieving additional income.
I registered a complaint on the consumer app (Grievance no[protected] on 26nov, 2019, but didn't receive a resolution or a response from the company or the consumer forum till now. I kindly request you sir/madam to get me a necessary resolution from the company and immediately take strict action on this malpractice done at their service centers. Waiting for your reply.

Hello yamaha,

I bought yamaha r15 from naman motors panvel.

Ever since i've purchased the bike i've been experiencing wobbling issues, and despite of visiting the showroom multiple times after the first service, they have not been able to fix the issue.

I visited the showroom the 4th time and the issue was inspected by a senior yamaha engineer and after inspection the fault was found with crankshaft position sensor and engine stall which was fixed however the main issue of wobbling persists.

The senior engineer kept telling me to give the bike for servicing and also said that this is going to be a paid service. My bike is 5 months old under free servicing hence i am not sure why do i need to pay for the servicing also the local showroom technicians did not seem to be interested in hearing me out about the issue

The senior technician was involved as a result of the complain i registered on the yamaha motors site, however the issue persists.

I have also contacted the showroom owner multiple times and i haven't received any assistance nor did he show the courtesy of calling me back.

Requesting yamaha to get the issue fixed for me or replace my bike as the faulty product is only going to question the credibility of the organization and it's services and attitude towards the customer.

Also requesting yamaha to start it's own factory showrooms/outlets and not outsource it's services to a dealer or a vendor and to also hire quality technicians who are actually concerned about the customers.

I hope this message reaches the top level personnel at yamaha so that he/she is aware of the product and the poor service provided.

Regards,
Vivek murli

My yamaha r15v3 has engine complaint pls clear urgently kindly pls clear my bike other wise i will complaint on consumer complaint on court pls do. Showroom is very bad behavior on me when the employees are very bad behavior ok i wants immediately clear my problem in 1 week otherwise i will do the next legal procedure ok kindly do good discission ok

I serviced my bike (Fzs v2.0) at satav automotive, shewalwadi, pune on 22 july. They mishandled the vehicle resulting in scratches on fuel tank and front mud guard. They said that they were going to order stickers and would call me once stickers are available. I am still waiting for those and well over 4 months have passed!! Whenever i contact them, i hear that stickers will come in 2-3 days.

Hi,

I made my bike service in "rise automobiles" madinaguda (Hyderabad) few days back.
I am not at all satisfied with the service and approach them twice & thrice for the problems i am getting. I spent a lot of amount even though the bike service is wors.. Please find the below issues i am facing even after service.

- handle sound
- disk/obsorber sound
- hard gears
- unable to make bike neutral (Gears)
- hard accelerator
- low pickup
- high gear sound

Please go through the above message and take an action asap, as i have already visited to the service centers may times.

1. I bought a new yamaha fascino 4 months back. But my speedometer cable got issue after the 1st free service (2months) when i asked in show room they said ofcourse bike is in warranty but warranty is not applicable to spares and accessories... Then what is the purpose of warranty... Why should i have to buy a new cable for a new bike even with in 2 months... I bought a new cable and they changed that but they disconnected my headlamp and then rectified... If you approach for an issue... Instead of fixing that they are creating another issue...
2.in free service they are doing just water wash only... They didn't do even any general check or services... Below issues are not rectified...
#noise is there while applying brake-not rectified.
#engine noise issue - not rectified.
#engine getting over heat even for 2-3 kms of running - not rectified.
3. After service they're calling us to pickup the bike but when reach service centre make us to wait for nearly 45 mins... Then why they need to call us...

Sir, i think the biggest mistake of my life was that i bought a yamaha bike. Because neither your parts are available in the market nor the whole parts are ever found at your service center. Today kota went to get some parts of the bike on harmeet motor located in rajasthan, but i did not get any parts and those who got the mrp along with mrp were taken separately on each part, and also i want to know in sir. Who charges the money to get the engine oil changed. Now either we give 40 rupees extra every time you change engine oil and also give the price of oil to mrp, and if you take engine oil from best to best company from outside too, then we get discount on it as well. There is no labor charge.

I require a bs engine serise document for yamaha fazer 2010 model.
I have raised a complaint (Req5389) with yamaha for this but since 10 day i am not receiving any update. Without this i am not able to get puc done for the 2 wheeler for which i am not able to use the motorcycle.

After calling multiple time in toll free no of yamaha customer care i am not getting any reply or help.

I am trying to reach yamaha from last one months, my complaint id is iym:0016279 on 28th november 2019 i received call from balaji yamaha bilaspur they are saying to bring bike again, and leave... I went and gave them my bike and i clearly mentioned feviquick will not work, and they stick and which melted my plastic part also and looks so dirty, and inserted foam inside my visor which lifted the fitting, that day only i tried to call them but they didn't receive my calling, next day again on calling to yamaha care they are saying to visit to dealer again, i[censored]r family member is treated wrong by a doctor will u take him/her to the same doctor..?? Will u?
I tried to reach you through customer care number but ai is saying to contact dealer. Am i fool again i will go to the dealer centre who broked my visor lock and did there jugaad. I am requesting u to provide me a satisfying solution or else i will take legal action, your service is mentally harassing me, it's my first bike and didn't expect this form a japanese brand this type of service and quality. I trusted you because of japanese brand (Yamaha) believe in quality.
I want replacement.

I bought new yamaha saluto rx bike on 20 october 2019 from yamaha chaudhary agency bijnor up. My bike document did not apply from agency. I don't have bike registration and other documents till now and i am facing many problems without document. Can you please get action against agency and provide me bike registration and other documents from agency immediate....