Airtel Complaints & Reviews

Very poor service. Out of 24 hours, 18 hours it runs on 2G when I paid fully for 3G service. Inspite of complaints, no resolution.

Dear Sir / Ma'am, I hade received a call from Pakistan no. [protected] on[protected] at 07.09pm. even though I have not picked it up as it is mention on phone the country origin number. So I discard it. please help me out so that such kind of problem. Kindly identify how they are getting the Indians numbers. Thanks & Regards, Manoj Kumar Pal

They deduct my balance of rs 150 from my mobile phone on 12 Jan 2016 during any received call of about 12 min. When I check my balance & call to customer care executive they said that this balance deduction is due to net usage. I can call thrice every time they give different different reasons & not give any satisfactory answer & also they don't talk to me in a proper manner & said that that's your problem. Also I have 7mb left in my net balance so I don't know how they deduct my balance if I have that much MB left till now. On 12 Jan 2016 I have about 50mb net balance. They said you use 30mb net during call that at that time so they have to deduct net usage from my net balance but they charge it from my mobile balance. According to my knowledge during call no net is used. Sir please solve my problem as soon as possible & please try to refund my balance. Yours truly Thanking you

I have already done bill payment Of Rs 250 by credit card transaction id 237914. mobile number - [protected].but today i received Date 13.01.2016 sms due payment due of Rs 246.

I recharged Rs.199 for 2G Net Pack Via my Airtel app on my friend mobile no.-[protected] on 06 dec.2015, recharge not done but balance deduct from my bank account. i called many times to customer care but they said that we had refund your amount but i did not received yet. Cont.no.-[protected]

We are using airtel mobile no [protected] post paid in the name of mukesh jetha. theey have charged every month extra charges in bill and every month we have to compalint ofr the same. after that we have follow airtel outlets to disconnect that no but they have not ready to dicoonect. now we are not using that no but they are telling that you bill 2000 is due you have to pay. they make fake call to us from [protected] and they are telling that we are speking from high court ahemdabad but they are not from high court they are simpale airtel company guys. like that only airetel company do. first they have charged extra to cusmtomer and after that they are harrsing customer to pay that amount otherwise we are going to file a case against you even customer not used that amopunt but he has to pay.

I am trying to access my postpaid account bill since yesterday i.e. 12 jan 2016. For every query it is showing the same message again and again, "Sorry! We are unable to process your request. Please try again after some time". I called up customer care yesterday and they told me that I would be able to access all the information in an hour. But today i.e. 13 jan 2016, I am still not able to get the details.

Dear sir, I have use this no. For last 4 years. And I want to know why do u deactivated it. Because i have further issue new sim of this no and sim no. Is[protected]u and do last recharge if 99 .Please check and give me issue if any other requested u to closed it. Thanks Wazid hasan ( [protected])

I am writing this email to request your attention and help. Airtel team now a day not providing support. They just creating the tickets when ever we raised the complaints. I am following airtel internet connection request for 1.5 year (bangalore, rajarajeshwari Nagar), they said there is tower problem, within 3months this will be rectified, however its more then 7months no use. Please see my history, I purchased your Airtel 4G connection one year back, for the initial few months your connection worked perfectly fine, later it stared disconnecting frequently, its use to work only after a restart sometimes I should remove sim card a restart to make it work, and also the bandwidth got dropped. I have paid 5 thousand rupees to purchase the WIFI 4G modem and also 2200 rs monthly rent being paid. I called your team several times to rectify my problem, after lot investigation they finally sent a technical enng who confirmed issue with network and asked to speak with your team, your team agreed and confirmed it happening because tower bandwidth problem. They recommend to use the connection 25% wavier on my bill, meanwhile they shall rectify the network problem which will take 3 months. By this time I was so frustrated, I asked them to keep my connection at safe custody and resume back whenever they rectify my problem, for which your team agreed and confirmed to way off safe custody charges. I have waited for 4 months none of your team either called me or mailed me, however they sent safe custody bill. I myself called your team and asked for the status, they once again mentioned to wait for next 3 months. I lost my patience and asked for refund of my router, they suggested to speak at Outlet shop, your shop person suggested to mail you with my detailed history and take the required support. Please kindly help me, I am not interested with refund, please fix my issue and give me a permanent fix. In the meantime, to check I have resumed back my connection, I still see the internet disconnections and bandwidth not even crossing 1MBPS. To be on safer side I have changed my internet tariff to 650 RS (3 GB download). The connection was not working, hence we decided to keep the connection in safe custody, in-spit of fixing my connection, your team is calling us and treating to pay the bill. Thanks in advance, awaiting for a response with positive answers.

I found Airtel as worst Service Provider. Weak coverage or no network coverage most of the time. Using Airtel 3G but other service provider's 2G runs more faster and Charges High and Customer Support is unsatisfactory. I will never suggest Airtel for any new user. Raised number of complaints but no resolution. It Does not deserve even a Single Star.They are trained to fool you saying there may be problem with your mobile. I am using Apple 4S still I get issues. I find personally Airtel as Costly Network provider. If I talk about customer support they are not interested in resolving the issue. Divya Prasad [protected]

I has submiteed the complain on faulty airtel device "I bought a 4G wifi dongle along with a new 4G SIM with number [protected] from Mr. Parveen on 21 august 2015.I was a resident of sector 15, Chandigarh and good network connectivity was shown during the demo.Verification and activation was done the next day and I started using it. From the very beginning I started facing problems. On switching it on, it will start working and after a duration of around 5-15 minutes, the internet access would disconnect and would not reconnect. It would reconnect only after the device is restarted.I registered a complaint with airtel.I got a call from technical support and I followed the instructions in resetting the device and then in changing the settings. Even after this, the problem persisted and I was told that this was due to a defect in the device and it would be replaced. There was no further action from airtel after that . I again registered a complaint with airtel with complaint number 65749472 on 18 october 2015 for which also there was no response.On contacting Mr.Parveen I was asked to contact the technical head who said the device will be replaced in 10 days time, which was not done. I again lodged a complaint on 16 december 2015 with complaint number 66758113 for which there is still no response.The device continues to have the same problem . Internet connectivity is there when it is connected to a laptop and it stops giving internet access when used for wifi" on december 23, 2015, Soon after this complaint an engineer from airtel came and replaced the device with a similar looking one. After working well for one week the device started developing issues in that it would give wifi connectivity but wouldnt connect through data cable to the computer. I again lodged a complaint and after much persuasion an engineer came and changed the settings. Now this device is having the same problem as the previous one in that it gets disconnected automatically. It seems many airtel customers with the black wifi device are facing issues while the white device works well. And upgradation to the white device is not possible. I demand a refund from airtel for the faulty device as well as a refund of my bills for the last five months. It has been a tremendous waste of my time and energy in loding complaints and running behind them to get it solved and ultimately ending at the same point.

Hi I am mohammad fazil I am from khetri taluka patur 444501. hamare ha 6000 se7000 hazar log hai aur yah pr koi tower nahi hai yah pr tawer Ki zarorat hai. please contact. Argunt. [protected]

Respected sir respectfully i beg to say that. i am using airtel company last 10 years and data pack recharge on my number [protected] every month in last 2 years.. problem arising on airtel side about data package because i have recharged my no [protected] between 6 to 7 jan16. showing offer in my airtel apps and *121*1# best offer 196=2GB 3G but i did not get airtel offer and my remainig data. then i complained airtel customer care sachin(9jan16). he was accept my problem and forwered me ref no. CBNRD[protected]. he said that you recieved remainig data on 12jan16 5pm. but i recieved only 524MB data .. then i complain again for this issue.. but your seniou supervisor GAUHAR miss behave with me and not satisfied me.. he has given me wrong information which is not accepted...so please immediate action ... its urgent.

Hi, I have requested to change the postpaid to prepaid connection and the same was done on June'15. Unfortunately they missed the documents and next month also i got the bill then i have contacted the Customer care to check it. I came to know that they have missed the documents and i need to pay the one month payment. I argued and send a mail to customer care as well. But they are keep on sending a mail to pay the amount and now a day they keep on calling me on daily basis. I faced a worst experience in Airtel Customer care. Post paid Number : [protected]

Hi All, Airtel team now a day not providing support. They just creating the tickets when ever we raised the complaints. I am following airtel internet connection request for 1.5 year (Ambattur, Ram nagar), they said you have feasibility, so pay now. We will give the connection. After payment they will refunding the amount . It happens 3 times. Now requested connection on December 29 after their support team feasibility but so far no one contacted me. Always asking 24, 48, 72 hours with new complaint id.

Dear Sir, I am Using postpaid mobile services(calling, data pack, SMS) of services provider Bharti airtel. In December, I found that they not charging rates as per my bill plan, I further checked previous bill and it is happening since last 16 month starting from Sep 2014.I complaint to Airtel Authority But they are deny such issue. [protected]

The below shows today SOA from my account [protected] where the highlighted bill as unpaid. If you look at the subsequent images you will see that you have updated this payment in your system and for some reason it seems it has got reversed. Trust at least now you are clear about the issue and do the needful. Until this moment I am getting the payment reminder before every call and from last few days reminder calls from customer care also. A)) Statement on 11/01/2016 says bill no[protected] is not paid B)) Statement on 01/12/2015 ( you can see the message in the below trial) says it as paid So for some reason it the payment has got reversed and despite of many correspondence till the applet council the same is still unresolved Best Regards Arun Janardhanan Product Manager Bernhard Schulte Shipmanagement - TDC, Leela Info Park, Phase 1, Second Floor, Kakkanad, Kochi – 682030 Tel: +[protected] | Mob: +[protected] www.bs-shipmanagement.com

I am using Airtel network and there is no proper network for past ten days . When i called them and asked they always telling problem with the phone, restart and check, Even after i tried that, no proper signal. If i called them, they keep on telling rhe same thing. I am paying net charge without even using it. i have still 400MB left out of 1 GB and past ten days no proper network, so i havent used that . In few days validity will get over with 400 MB data left and i need to recharge again. Wat a crap is this. this literally cheating us. Need a change for that. Even if i go for another netwrk also, they are not guiding properly.

While enquiring about balance in my Airtel number [protected], a message promising 115MB of 2G/3G Data for unlimited period flashed where upon I recharged the phone for the amount. No amount of Data was credited into my a/c on dated 07/01/2016.

So I had requested for a mobile number port for my number [protected] from Vodafone(Kolkata) to Airtel (Karnataka) with a CUG plan on 29th December 2015 . The Airtel agent in charge of the CUG plans in my firm Mr. Shoaib ([protected]) informed me that it would take 7 working days for the port to happen and for me to successfully use the Airtel sim . Over the course of the period I kept on getting various messages from Airtel regarding the status of my port . The last message I received was 7th January stating that my address verification is successful . After this I waited for a few days but I still could use my Airtel number . I called Airtel customer care and was told that all the formalities was completed from their end only thing was Vodafone has to cancel my connection with them for the port to happen. I called the Vodafone customer care ad was told that they had already processed my cancellation and that no formalities were pending from their end . I called Airtel customer care again and spoke to the floor manager ( MR . Kishan) and he assured me that he would look into the matter and provide feedback in this next 24 hours . I just now got a message from Vodafone saying that my Porting request VK132467 dated 7th Jan 2016 due to the validity period of the UPC has expired before it receipt by the Donor Operator . I am at wit’s end and I don’t know what to do know . I am so upset with the services and did not expect this at all from Airtel . All this while I have been repeatedly trying to get in touch to the Airtel point of contact for the Ernst and Young, LLP UB City practice but he has never responded back .