Bajaj Allianz Complaints & Reviews

My claim.is not settle till date pay premium 128001/_ I am.your valuable clustered but your agent & claim.time not settle MY claim agent talk.me.0 dep policy u r just pay 2000 claim.charge your vehicle all.parts cover tyare, key, plastic, Mattel, towing fidelity, engine etc all.parts cover in 0 Sep.policy but I.am.not satisfaction your claim.service till date no.reaspons your side pls clear.My problem.a spa other wise.I.am.go.to.consumer court

Hi,

I called Bajaj Allianz Life Insurance customer service yesterday around 7PM to get my monthly premium receipts for the running financial year 2015-16 since my mode of payment is monthly. They raised a request on this and they told it will delivered within 24 hours to my email id.

Again i called them since i didn't receive it. They again gave me reference number : 61476382 to follow this. I received the statement within 2mins. Unfortunately it is consolidated one. Again i called customer service and explained that this consolidated statement is available in my individual login, i need monthly premium receipts. They told that they are not processing this type of requests and they cannot provide monthly premium receipts. I told to escalate the call to their supervisors but they are not ready to address this.

Facility to generate the monthly premium receipts in individual login is not available, else i would have downloaded it from there and would have not gone to customer service. Even am not getting the monthly premium receipts in my email once premium is debited from my account.

Am not sure how to handle this. Please help on this.

Hi my Car was totally damaged during the recent flood in chennai. I hold a car insurance with Bajaj Allianz, Its almost 40 days now after registering a complaint and survey done on the vehicle and vehicle accounted for total loss. But insurance company is yet to conclude on the settlement part, I didn't expect these kind of Service from Bajaj Allianz while all other insurance companies are reacting fast and helping their client in repairing the vehicle.I would say its a pathetic customer service rendered by them and i hope Bajaj Allianz should know the meaning of Insurance and react to the client need ASAP. Regards, ...

I received call from Allianz told 100 % concession on opd consultation. They also forwarded an email to confirm it, however now company isvproviding only 50 % concession.I sked for cancellation on next day of receiving the kit. As it was said 30 days as look up period, however Allianz saying that 49.5 %:cancellation charges will be applicable.

My cell number is [protected]. I am getting many unwanted SMS from Lm-bjazgi(dear sir/mam, your policy og[protected]-00014146 is due on 26/012016. plz contact your agent/call [protected]/sms [protected]@[protected]. ignore if paid. bajajallianz)

My name is Arepalli Parvathamma. i have taken a policy with you vide no.[protected] for Rs.24355.10. But i have cancelled the policy under FREE LOOK OPTION. You have refunded Rs.23531/-. Kindly request you to refund the amount immediately. A. Parvathamma

Due to recent floods in CHennai, I have given my 2wheeler to the nearest authorized service center. I have raised Claim with Bajaj and it is now more than 10 days, Surveyor has not survived the vehicle. I have been following up with Bajaj Chennai office and there were no response. EIther, they transfer the call and no one is picking in the motor department or, the SPOC given for the Chennai Flood issue, is not picking the numbers. It is very disappointing to have Bajaj Insurance. I am not getting any response from CHennai or All india Baja insurance customer care dept. my claim no[protected]. I have been trying the following number [protected] & 43979065 who are the SPOC for flood related work in chennai. Till date, they haven't picked the phone. CHennai customer care is not addressing the issue, give wrong promise.

My policy number is: [protected], I've paid my policy, but not getting my premium paid statement from Bajaj Allianz. Please take this as serious issue.

My car was fully submerged in the flood. I registered the claim for the same. The Claim no is "OC[protected]-00015377". The process for claim was completed and finally the manager decided to pay the 80-90% of money from the VID value. My VID value of insurance is : 7, 15, 000. I taken bumper to bumper insurance, then why they decided to given 80-90% of money. I need upto 95-98% of money from the VID value. Kindly take this mail in high priority and take the necessary steps to provide the money upto 95-98% of money from the VID value.

Hello, I'm a policy holder from Bajaj Allianz SARVE SHAKTI SURAKSHA policy through CITIBANK and paid 49 months till this date. When I took this policy, I was informed that after 4 years I can withdraw amount without any deductions. I called Bajaj Allianz about this policy details and they said that I've 61K balance where it should be 73500/- I was shocked to know my account balance. I request someone please help me about getting my total amount atleast.

I have surrender my policy on 3/Dec /2015 But yet after a month also money not credited to my account Many times i have called in te office No one pick up phone and also re-visited office Very poor and worst service I habe added pic of receipt of my surrendered policy

Policy# OG[protected]-00000004 Claim Number#OC[protected]-00043374 ID Card# WFR-16-274A Final Diagnosis: Maternity Patient Name: SHYAMA NAIR. My Name: Krishna Prasad Nair, Mob: [protected] I Have Bajaj Allianz Family Medical Insurance which is provided from my Employer Weatherford. My Wife who is admitted in hospital for delivery on Oct-30-2015, the new born baby was premature and have low birthweight so for Doctor kept the child in ICU for 8 days, Total 10 days we spend in Hospital after we got discharge on 9th Nov 2015. Because this hospital is not in Bajaj allianz Network hospital i have to submit all discharge bills, Pharmacy bill etc for reimbursement. When i initially submitted all documents to Bajaj Allianz representative they accept all documents and forwarded to his main branch office which is in Pune. They have several remarks & comments on submitted bills. However i had completed all required formalities as mentioned by Insurance company. After so many E-mail conversation they partially settled my claim amount. Total Claim Amount: 27805 INR & settled amount was: 24813 INR, Total Amount Deducted: 2992/- INR. For 2992 INR amount they said we can't pay for plastic sheet-40 rupees, 300 Rs for Baby Diaper, 20 rupees for gloves, 12 Rs for carry bag, 50 rupees for green gown & 70 rupees for some bed sheet. Total Rs. 492. This understable and do not need it. But remaining amount i.e 2992-492= 2500 INR which was deducted against Electricity charge & Housekeeping Charge. which is mentioned in Hospital Discharge bill. The hospital have their own procedure of issuing bill that is thay make parts of total room rent bill. i.e. if 1000 rupees is room rent, they take charge 250 INR for electricity & 250 INR for Housekeeping and 500 INR for other charges. Now Insurance Company saying they can't pay for Electricity & Housekeeping Charge as they mentioned in bill. I just want say that without Electricity and Housekeeping how can any person can spend 10 days in hospital with newborn child. They saying because of wording of Electricity and Housekeeping they can't pay. Insurer Contact details: 2nd Floor, Bajaj Finserv Building, Survey No.208/B-1, Behind Weikfield IT Park, Off Nagar Road, Viman Nagar Pune-411014 Phone:[protected],[protected],[protected] Fax:[protected] Please do needful

I purchased Travel Insurance for my mother, she came before due expiration for her policy, as per Bajaj Allianz they cannot refund, hence they even email me saying they cannot refund, further to my enquirers they have subsequently provided me below update. Above 50% of Policy Period 100% of premium Above 40% to 50% of Policy Period 80% of premium Above 30 % to 40 % of Policy period 75% of premium Above 20 % to 30% of Policy Period 60% of premium Policy inception -20% of Policy period 50% of premium Now, this is clear if any passenger arrives before their travel policy is about to expire they will receive depending on their number of days when it`s about to lapse above that some slab these folks charge.When am asking this they, i.e. Bajaj Allianz is not bothering to reply to my question, hence I have been taken for a ride with these dupe people for travel insurance. They are not even customer centric don`t know what they are speaking, when ask for refund before policy expires they give such ambiguous statements which is not relevant. Not happy with Bajaj Allianz

Hi my Car was totally damaged during flood time. I hold a car insurance with Bajaj Allianz its almost 1 Month after registering the claim and in spite of calling the insurance examiner several times there is no proper response from the insurance side for being a loyal customer for 5 Years i didn't expect these kind of Service from Bajaj Allianz all other insurance companies are reacting soon and helping the client in repairing the vehicles.I would say its a pathetic customer service from Bajaj Allianz i hope Bajaj Allianz should know the meaning of insurance and react to the client need ASAP. Regards, Suganthan [protected]

Car insurance no. OG[protected] is not attended by the company even after 15 days of my complaint no.OC[protected] registered on 10.12.15 at Chennai affected by flood. Got it serviced on my own now spending Rs 21500. I am a customer for bajaj allianz for 3 years . I request for reimbursement of expenses by the company.

I took the policy online from Bajaj through Policy bazaar 08/11/2015 My application number is [protected] . i made the payment but till this date neither i got any acknowledgement nor any receipt of payment. noone called me from Bajaj to confirm if i received the policy documents or not. i followed up with Policy bazaar for this issue and since they are only sending mails to me that bajaj has sent and re sending the soft copy to my registered mail id but am not receiving it. Despite of so many emails, i haven't received any call from Bajaj neither they are sending a copy of my policy documents to Policy bazaar so that they can forward it to me.

While opening my citi salary account, a bajaj insurance guy meets me and tells me to invest in a very good policy.

He explained
- this life insurance cum health insurance policy is the best in market
- i will have to pay a chosen amount & after 4 year i can close it and i will get an assured 7-9% return on my principal amount.

After 1 year, when i needed my investments declaration, i asked for my policy certificate as i didn't get any monthly update. Such a fraud company.

After i have been left disgusted with the service, i wanted to close this policy, i got to know that i paid 52000 and they said i will get 42000.

Now when i asked them as to how i am not getting my principal amount & where have they invested my money, they have been putting off my mails and not replying to me. This is the worst company i have ever seen.

Following to be noted from my experience
1. Bajaj guys, stop fooling people if you can't get customer base based on your services.

2. Bajaj guys are worst among all policies i have!!

3. Poor customer care representative

4. Bajaj should be banned in india

Like every one here, I also had the same experience, While opening citi salary account this guy from BAJAJ pops up from no where and told me if I am looking for policy, and I needed some monthly investment so I asked him all about the policy, whatever he said if atleast 50% happenes I would still be happy. Here are the events. 1) He explained this is life insurance cum Health insurance policy so even for accidents or health issues I can seek claim. 2) I will have to pay only 1500 pm and after 3 year I can close and I will get 7-9% return (He did some math calculations :) probably to fool me) 3) If I dont like the policy term and condition I can surrender within first 7 days. (I HAVE NOT YET RECEIVED MY BOND AFTER MANY FOLLOWUP WITH THAT GUY AND CUSTOMER CARE. AND THE ANSWER I RECEIVED WAS "WHY DONT YOU FOLLOWUP WITH COURIER", "WHY YOU ARE ASKING FOR BOND AFTER 3 YEAR"). I was speechless with such answers. 4) Since I didnt receive bond I dont know what was mentioned on term and conditions and I went by what that executive said. ok, I said whatever I will surrender since its 3 year and atleast some part of what he said would be true, now they wont give me my full amount, leave the returns, my own money is not coming to me. I paid 54000 and they Said I will get 45000. BAJAJ GUYS, STOP FOOLING PEOPLE IF YOU CAN'T GET CUSTOMER BASE BASED ON YOUR SERVICES. citi is good bank hence i bought this policy. I was wondering if I am alone who faced this but I WAS wrong. BAJAJ GUYS ARE WROST AMONG ALL POLICIES I HAVE!! another similar thing that happend to all o[censored]s is POOR customer care representative, I wont bother for money if they talk softly. fullfil what they say. Its been 5 days they said they will send me address of branches in Hyd but I have not received anything, they said they will call back, heard back nothing. PLEASE DO ATLEAST 1 GOOD THING FOR CUSTOMERS. I REQUEST AUTHORITIES TO PLEASE LOOK INTO AND PUT PANELTY ON BAJAJ SUREKSHA POLICY BUSINESS. Thanks Devender Singh [protected] Policy no - [protected]

Dear sir, I had taken 'Bajaj Allianz 's New Family Gain' policy on 28/8/2007. Now i want to Withdraw my policy. What steps i need to take and what documents i need to submit? Also i need to know the withdrawal amount as if now.
Policy Details:
Bajaj Allianz New Family Gain;
Policy Number: [protected];
Name: Jayasenthilbabu.J
Date: 28/08/2007;
Installment term: Halfyearly;
Amount Paid: Rs.5000;
Contact Number (Current): [protected];
email: [protected]@gmail.com
Thanks
Jayasenthilbabu.J

Sir, I had today renewed my policy for my private car and the policy No. is OG[protected]-00079072. But I am unable to download the policy document as the policy pdf was sent as an E-mail attachment. Kindly advice further action. Regards, Siva Subramanian