Croma Complaints & Reviews

Date of the incident: 13th October, 2019.

Ordered a smart phone with payment online. The delivery status showed it would be delivered on the same day i.e. 13th October. Not delivered on time. Checked the status on the Croma site and the progress showed Packed and ready to be delivered. The next day the status of delivery changed to 'Store Pickup'. Contacted the store and they informed that they were not aware of the order that I had to collect. Problem starts when:

1) They did not have the product in stock.
2) The product was showing in stock and the delivery time was mentioned when the order was placed.
3) The Store Manager from the store which I had to pickup the phone did not know of the order.
4) The order status was updated as 'Cancelled' on 15th October but the store manager was still mentioning that he would check and let us know the status.
5) No coordination among the website details and the stores.
6) No refund process initiated after cancellation.
7) No notifications sent for each status change or Invoice.
8) No tracking information/status provided.
9) No reply from the Customer Care email and Calls.

Will never recommend this to anybody. Waste of money and resources.

I bought a tcl led on 3rd of october which i cancelled due to poor croma online services... So i cancelled my order with the online support team. I got a mail stating that a refund of 1000 is initiated. I was totally shocked to see that for a product for which i paid 29000 i am being given 1000 refund. I called on the customer care people but they r totally unaware of the process and value of refund. Please confirm the date and amount of refund asap.

I have purchased croma voucher of value 5000 rs last year. I was trying to place an order and i noticed that my gift card expired last month: (I understand it has a 12-month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 5000 which i consider is huge. Could i request you to help in this regard? Just because i forgot the expiry date, i don't want to lose my money. Please help me.

Voucher number: i am not sure whether i can mention this here? Please suggest.

Dear sir / madam,
I have purchased bose sound bar 500 along with woffer 700 ; from tata croma store at seasons mall, hadapsar, pune. On 21st sept. 2019 at 5:30 pm with invoice no. As sla[protected] for the total amount of rs. 1, 11700 (One lac eleven thousand seven hundred) in the name of vinay hastak. This product was delivered to me on next day i. E. 22nd sept. 2019 and croma store bose representative mr. Rupesh had come to my home for its demo and explaining about alexa controls of the product on 24th sept. 2019.
I have bought this costly product out of my passion as one time long term investment to listen good quality music from a trusted branded product. I started used this sound bar regularly thereafter for 2 to 3 hrs a day till 6th oct. 2019 morning i. E. Effectively for 12 days. While i switched it on for listening it again on 6th oct. 2019 evening, i found that it was not getting started. I found that it was not getting switched on at all which was a surprise. I checked and confirmed that power supply at my home is on. All electrical appliances were working at my home and there was no power break down.
I tried plugging bose 500 sound bar to other electrical sockets at my home by unplugging the other running electrical appliance and found that the sound bar is not switching on while the other appliances were perfectly working. I also operated remote control buttons of bose 500 sound bar and manual buttons on sound bar and tried to switch on the sound bar but it was completely dead and was not switching on at all.
I immediately informed about this incidence to croma season mall pune store. Croma store asked me to bring the sound bar with all accessories to their store as soon as possible.
I rushed to croma season mall pune store immediately on 6th oct. 2019 evening by leaving all my other work behind and handed over bose 500 sound bar with all its accessories and carton in which it was delivered to me along with this product. Croma representative checked the sound bar and fond it was not getting switched on. He also checked it at his end by putting another electric cable of bose sound bar which they were playing at store to check whether there is any cable fault. He also tried using remote and pressing the buttons on sound bar but it did not work. Thus croma person confirmed that this bose sound bar 500 is not working and there is some issue. He asked me to deposit the sound bar and all accessories and provided me a formal document mep no. 1696473 mentioning clearly “totally dead"i was told that i will get a response on next day 7th oct. 2019 by evening about status and if not then latest by 9th oct. This will be resolved considering 8th oct. As dussehra festive day and bose office may not be working on this day.
I did not receive any feed back on 7th oct. 2019 and hence personally followed with croma season mall pune store customer cell during evening. I got a response that work is under progress and croma would revert back to me by 9th oct. Only. I found the same experience on 9th as well i. E. No response and had called croma store and understood that bose is checking sound bar 500 product till that time. During evening of 9th oct. 2019 i received a call from croma season mall pune store customer cell representative which was a big surprise and unbelievable. After more than 2 days of holding the product “bose 500 sound bar” at their end; croma representative said that product has working again while plugged in and there is nothing wrong with it. I should take the same sound bar back.
While i asked that how come the sound bar which was confirmed dead by you as well has suddenly and miraculously started working again, there was no concrete answer. I refused to buy their response. I expressed my concern and apprehension of providing me a faulty product after repairing and hence had demanded a replacement of the sound bar with another brand new piece of bose 500 sound bar.
I was told by croma that they would discuss this and respond back to me soon but there was no response till 11th oct. 2019 i. E. For almost next 48 hrs. During afternoon of 11th oct. 2019 croma representative called me and started selling the same story and trying to push me to take the same sound bar back. I again refused to buy the story, expressed my concern about delayed response and asked me to connect to their senior manager. I was not connected and was told that senior manger from croma would call me at the earliest. Since i did not receive a call i personally rushed to store again 11th oct. Night to meet the manager of croma season mall pune store to enquire about complaint and no response from manager. Croma customer care representative and manager both did not answer me about this but were trying to convince me and pushing to take back the deposited sound bar back stating there was no any issue about the sound bar and it was perfectly working. I denied this logic of croma, reiterated my point that" there was a confirmed defect in product and which could have been now repaired. I have put my hard earned money and stretched my affordability to buy a costly bose product just because of brand's reliability and assuming that i am buying the best brand product as a life time asset and that too from trusted selling house croma. I do not want a defective piece and i want an another brand new piece as a replacement” and " croma season mall pune customer cell rep. As well as manger showed me their internal correspondence with bose company and asked me to speak to bose company representative. I refused to speak to bose company as i had bought product from croma and paid money to croma. After my push back now croma season mall pune store has told me that they are escalating this complaint to their next level of customer cell representative and i would get a response in 48 hrs.
I have a simple request that: a) i do not want a replacement of product “ bose sound bar 500” with another brand new piece of product because existing which was purchased and has stopped working in just 12 days of operation and there is certainly an inherent defect in this product. Since this is an electronic item and if it is behaving with such uncertainty, this defect could reoccur again. I bought this product with intent of one-time long-term investment in music gazette and i do not want to undergo same frustration again by getting toggled between croma and bose company. B) else refund my entire money back so that i will buy the same product from bose company directly.

The worst service and pathetic pattern of work at chroma center.
People do not know any thing of the product.
They give false promise.
I purchased party speaker from chroma and they did not have mike available which they informed later. Post that they said it will be delivered at my home by 6th oct. Today is 11th and i haven't received it.
Never go to chromatic.

Hello, My Name is Himanshu Dave.

I have purchased Whirlpool Washing Machine from Chroma website and have paid for it in full . Delivery was due on 1st October but STILL today on 8th October there is no delivery done by Croma .

This is so Shameful for a brand like Croma .

My registered email id is : mit.[protected]@gmail.com

Please resolve this Delivery issue As soon as possible we are waiting for Delivery.

@cromaretail service request del210919fs00037... 28 litre convection oven. Service centre refused to repair. Croma service centre is saying that part is not available (Pcb) because this model is six years old and we are unable to to provide the defective part. At time of purchasing croma store told me that all croma appliances service and parts will be available at least for 10 or 12 years from the date of purchase. Now croma service centre is suggesting to kandam the convection oven. Please help...

Dear team,
I have a croma previlege card received as corporate gifting which is going to expire today ie on 27/09/2019. The amount is 13000. It was huge and i was planning to buy oneplus tv which is not yet being sold by your store. Earlier i bought oneplus7 from your store but i did not remember that i had this gift card and i placed the order with my credit card. When i aproached the store for its extension, they are unable to extend its validity as i received this as corporate gifting. Can you please help on this issue? If you can help me by extending the validity of my card, i will have time to decide in some item and purchase it.
Thank you.

This is to bring your kind attention that i have purchased a split ac from your croma indirapuram outlet and details are as below:
Company name - super general
Ac type - split
Date of purchase - 20/04/2017

Since the purchase, i have filed several complaints that my a/c is not working properly with both croma and super general but my complaint has not yet been resolved.
After some complaints, a technician...

I took a fridge 5 months back and was told that they will fix any issues within 1 year. If they can't fixt, it they will refund my money.
Freezr has issues; it genrates lot of ice and deforost spills water all the florr every day.
I complained to them at least 5 times in last about the same issue and it's not resolved yet.

Technician told last time that it can not be fixed because of the gas being used but did not tell that to service team.
Then they changed the theoromsatat but still the issues not reolved

I had called up 2 back to get a resolution and they told call up next day.
Again i called up today to check the status and there is no complaint.

I wrote 10 mails to them on [protected]@chroma.com called up on customer care[protected] even did complaint on twitter but of no help.

Now their service manager says its not an issue at all. Defrost everyday; i countered him why should i and he has no clue.
His name is sandeep verma.
Now they are not taking my calls and even not giving any mail id to escalate.

I need your help in money refund with interst and at least 5000rs for mental agony.

Dear team

I had purchased the captioned printer from croma, belapur, navi mumbai with extended warranty for 2 two. When i lodged online complain by dialling your no[protected] to my surprise i was told that warranty was unilaterally cancelled. I am totally unaware of it. I attach the bill copy for your investigation. Kindly send your technician to do the needful.

Hi,

i have purchased a cooler 3 months back. But, 2 times motor has been damaged.Its really bad quality product.It has been 2 weeks, i am struggling to get it replaced. I called customer care many time and distributor as well. They are saying there is no return policy. This is really bad brand, i wont recommend this to anyone. Pathetic customer service

[protected] -Registered number

Highly dis-satisfied with croma as a received a poor quality vivo s1 mobile handset. Video blurr issue.Purchase date[protected] and reported at store on[protected] and shared the concern and demand for refund but no support provided. I had an old customer of croma but now my trust has been diminished. If no support done i will lodge my complaint in consumer court.

Purchased a brand new printer from bhayander west, thane. Mumbai. It won't worked in first go first print. Paper stucked, their technician came and removed paper jam and found a defect in paper roller part. I shown photos of that defact to store manager and asked them to replace defective printer whicch didn't worked on first go.

But they didn't entertained me and asked to deal with oem company as per warranty conditions.

Croma has not customer friendly policy even though prices are always higher then other stores.

I had purchased Vivo s1 on 08-09-19 from croma store Ghaziabad. When I get back to home I used Facebook and found that the video quality is very poor (blurr issue) and YouTube video quality is also poor. Next day I visited store and showed same to the executive. He also accept the same and told to bring it at service center.I refused to take it at service center as I have purchased new phone and from the first day I am facing problems. They take my phone and told to come next day. When I again visited there they again told me to come next day. Finally they handover my phone on 11-09-19 by saying that they have get the phone checked by Vivo service center they are saying no fault reproduce. I was very disappointed as they are unable to deliver the concern.on[protected] I personally visited at Vivo service center and showed them the concern.They accepted that the FB videos are blurring. But they are giving excuse of fb as third party.After a very long conversation they saying to leave the phone they will cross checked the concern whenever another Vivo s1 comes. I had heard one of their executive saying "vivos1 new launch hua hai problem aati hai" They are not giving me solution.Now I want my money back. I am feeling cheated by Vivo and Croma.
Regards
Aditi Bhargava

I recently bought Croma CREA 7293 VT-C60 Wired Earphones from croma store in borivali on 8th September 2019. I used it for a couple of minutes .As soon as I removed it from my ears, the magnet speaker part of the earphone came off. I complained to the customer service executive but he downright refused to replace the product .On the contrary, he implied that the product was damaged from my end and didn't accept the fact that I have been handed a defective product.
I have used a lot of earphones from different brands but this sort of thing has never happened before
I just want my money back

Purchased saregama carvaan bluetooth audio speaker (White) order[protected].. But product i have received is saregama carvaan marathi.
Croma refused to either replace my product with hindi. Product name is wrongly mention in croma website. It should be carvaan marathi. Even hindi has same name. They specifying for tamil & bangla but not for marathi & hindi

Hi everyone doesn't purchase any product from Croma store. actually, i had purchased amazon echo dot 3rd generation from Croma store I had an issue when I ask Alexa to play Iddarammayilatho songs it takes my command and searches for the songs if it finds it plays some other songs or else it says me couldn't find songs When i visited the store today they say my pronounciation was not recoginised by alexa i had asked store people to refund me my amount they told couldn't refund we can replace it with new one . but i told i need refund. i left the product in store and came back .

Received an email on 9th september 2019 from irl service stating "please find your documents for the order (Ref. No. Sle017ec1118674)" order invoice number sle017ec1118674.

As per the email, the products were

1. Targus amw600ap wireless mouse blk (217164)
2. Boat headphone bassheads900 blk (Gift[protected]

Cost of product 1 is around rs 235.96 and for product 2 it is rs 590.50 amounting to a total of rs 826.46.

I have never ordered this product, please look into this matter which is causing unnecessary disturbance.

Kind regards
Sanjay patil

I purchased a laptop from Mega mall Croma, Gurugram on 05th August 2019. But, store people sold an old manufactured laptop in 2019.

The laptop I purchased was manufactured in 2018 and in the details of the laptop, it's showing, manufactured in 2018.

How can one fool the customer??

Resolution:- I immediately want a replacement of my laptop with 2019 manufactured one.

I am just not using the laptop and packing it as it was received from the Croma store and you guys please arrange a visit at my address for the replacement.

Please contact me after 4 in the evening any day.

Regards,
Akshit
[protected]
[protected]@gmail.com