Croma Complaints & Reviews

Purchased a30 sumsung mobile phone from juhu croma branch mumbai, just after purchase when we reached home we were shock to see phone was very hot as if it's about to blast and also the display had gone immediately we rushed croma juhu explain them but they refused to replace after checking they said now its working fine, why should i accept such defective piece? This is ridiculous from croma and not acceptable.. I want another mobile or...

After purchasing m30 sumsung mobile from croma juhu i went home and movement i saw mobile it was off and was heated to such an extend that it could blast. I immediately went to shop croma juhu they refused to exchange i told them i just brought few minutes back.. They told me they will send it to service centre and check, i told them it's my new piece brought just few minutes back they clearly refused to exchange this is something not acceptable.....

I bought super general portable ac 6 weeks back from croma in phoenix market city chennai. The sales person convinced me about the product and sold the product to me. But i am completely dissatisfied. The product has no value for money. It does not cool the room like promised. Highly dissapointed and dissatisfied. I am a director of an e-commerce platform. If i were the company i would satisfy my customer need rather than increasing the frustration...

I've purchased window a/c in an year back at croma with extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till sep 2018. It has happened after the reminder mail. Again, it was happened after the reminder mail dated 1st apr 19. Now they are giving the reason that quarterly service will be done only on request basis. Also, when i complaint about board issue (Power on...

Please don't buy anything from croma. I bought a lenovo laptop i 5 processor from select city walk, Malviya nagar, delhi, croma center. After 10 days laptop is not working properly and each time laptop is hanging. This is worst laptop from croma. After complaing, no one give proper resposne. They manage only situation. Really i am very disappointment. Litterly and laptop and croma are very worstttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt....

So i bought this ac lg dual inverter on 29th april 2019 at around 12:00 pm. We were told that the ac would be installed by 30th between 12 pm to 5 pm, turned out that it was supposed to be delivered between that time slot.

So it did get delivered at around 3 pm on 30th april 2019, we were told that the installation would be completed by the same evening.
Nobody shoes up or any calls for details. We called the common...

Ticket no: bof240419ew00129
I recently started facing a display issue where the pixels had started to blacken from the lower part and was continuously increasing, with my microsoft surface pro 4 purchased with extended warranty from croma. The issue was reported and a ticket was created.
Without even calling, i received a message that the pick up schedule had been postponed where as i was waiting at the residence for the whole...

I purchased usha cooler from croma on 7 may 2017, with one year extended warranty, i have raised a service request for the same on 8 of april 2019 related to some problem that i have been facing with the product. Since last 20 days i have been following up with their executives on the daily basis but no one has visited the place nor they intend to i believe, every day their customer care executive just give me same explanation that wait for...

Sir,

We had purchased philips female epilator bre200/00 (Item code 190011) on 27.04.2019 with your inifiniti retail limited trading as croma, after purchase when tried with the product in the showroom itself, we felt the product as not satisfactory. On trial the wrist was injured and the pain was felt. When requested in the showroom for returning the product we were handed with credit note. As i am not satisfied with the product...

I have filled complaint for window ac repair on 24th apr 2019 but as of now only one visit of technician happened on 26th apr 2019 and they said its problem of leakage and gas need to fill. So tomorrow some other technician will visit. Which is never happened till today.
Whenever i am calling to croma service center they say technician will visit at 4pm today but no one come. Also i asked to please escalate to service manager but they...

Hi team,

I have purchased vivo v9 mobile from croma, grand mall. They told me that i will get a 1000rs cashback in the 6th month emi, but it was charged full amount and no cashback of rs.1000 has been reduced. I have informed them directly but no updates yet. My contact number is [protected]. Kindly check and let me know asap. Thanks in advance....

We bought a samsung washing machine from juhu croma and they promised effective home delivery and we have recieved a defective washing machine with a dent. When we went to buy the same, they promised to deliver effectively and the time that is convenient for us but they did the opposite. They sent the person at an inconvenient time and he forced us to come and collect it. He left it outside our door and left and when the installing guy came...

On 01/06/2016, I bought a Samsung Refrigerator 321L (Invoice No.: SLF02A[protected] with additional 2 Yrs Warranty at Tata Croma Retailer Anna Nagar.

Unfortunately, the cooling performance of the refrigerator is poor. So I registered a service request on March 25th with Ref BOF250319EW00364, where I was advised by the customer care executive that the service engineer will reach within 3 working days and rectify the issue...

Hiii croma team, i have bought a slr camera of canon sx400is from oberoi mall, goregaon, mumbai on date 28 january, 2015. As i am from jogeshwari, mumbai. I have lost bill because it drained off while my mom washing my pants. So i want duplicate copy of the bill of the camera urgently please help me. I have also submitted the photos of warrenty card. Thank you!!!...

Dear sir/ ma;am
I purchased sony led 32 inches on 07.04.2019 from croma centre at pacific mall, kaushambi, ghaziabad. I requested to bill with gst no but your centre is failed the same. Billing person asked me to take your bill in your name without gst and will be modified after accepting the system. But i am sorry to say that after regular follow up with representative of your croma center, kaushambi no response given. Pl take up...

Product faber cook top
Invoice sla[protected]
I have been chasing croma for the installation for a week now but no one came.
Call centre is as useless as brand.
I called multiple times for installation and till 19 april the job is not done

And supervisors are not able to justify why they are hired.

Jyoti one of the supervisor vanished after promising call back.

First...

Respected consumer cell,

In spite of several followup this issue not short out by Croma store, Motera as well as Voltas engineer and result is not satisfactory till date . so, I requested to croma store as your services is best in your industry, but this time i am not satisfy with your services. so, I requested to consumer forum cell to provide your kind support to short out the problem in manner of replacement or by mode...

I had requested for the demo of my samsung microwave 28l mc28h5145vk/tl on 12 april 2019 (Complaint no. Sr[protected]) but the request got cancelled without any prior information to me. I request you to please send an expert as soon as possible to my address and revert back. I had even requested for the same on the 13th as well as 14th. But i got an sms stating that the request was cancelled both the times....

Date of deliver of ac 10th april 2019.ac installation was supposed to be done in 48hrs but still not done.

My ac installation is still pending. More than 48 hours gone after delivery but still no one has turn up from hitachi to do installation. Infact i have called more than 20 times to hitachi and croma customer care and literally bagged for installation on 12th april because on 13th april it was my office opening. I feel...

We had purchased voltas ac from croma. It was delivered today at about 6:40 pm.
The delivery van post delivery, when he was leaving the society premises broke a light wire.
The watchman tried to stop him and call us to check, but the drive was rude and drove off past him.

This wire requires fixing which will cost about rs1500, an additional cost on my head.
I tried to call the hotline number about 25 times,...