Croma Complaints & Reviews

I purchased croma arctic t/cooler 29 l on 2nd of april 2019. Every now and then there is issue in the cooler. Till now it worked only for 20 days in these 4 months. Apart from that there technician are fraud. They do not come to house for repairing and sending message as your request has been resolved.

Problem 1: april
I got to know a day after delivery that the cooler is not absorbing water as it was not throwing cool air. I called the customer service they arrange technician which came for service after one week. He told that everything is fine.

Problem 2: end april
Suddenly the touch button started malfunctioning. Again i called the customer service and they arranged technician. This time technician came a bit early as per their standard. He came after 4 days. He repair the touch and he also told that the motor is not working and hence it is throwing warm air even when there is ice water in it.
He assured me that motor will be changed in 2 days, but he came after 4 days.

Problem 3: may
Again the touch started malfunctioning, i called the customer service. Same process followed technician came after a week. He repaired the same.

From month april till may end, when cooler is required, we were able to use only for few days.

Problem 4: end of july 24
Now the touch was completely not working and any of the button humidity, swing gets started automatically with continuous sound.
I called the service after talking few minutes, the lady put me on hold for 15 minutes after that i talked to manager for replacement. The manager told the
The technician will visit at the earliest.
I waited for 1 week, neither the technician came nor any message.

I called again on 4 august and got to know that my previous request was not in their record. How can they do such a fraud?? They wasted my half an hour on the previous call.
Agent name subharaj placed my request (Mum040819fs00226) and told that the engineer will come tomorrow.

Now here is the biggest game the croma plays:
I got the message as "your service request is assigned to engineer shailendra chauhan" on 5th august 8:23 pm.
After 10 minutes i got the message that your request has been resolved.
I called at home and came to know that no engineer came to repair.

On 8th august, i got call from their end regarding the service and rating. I told them that the engineer did not came and i got the same. Customer service person told me that he will inform to the respective team.

I want consumer forum to look into this, where croma is making fool of people.
Pathetic and bogus service.
I request everyone not to buy any croma products. This is worst experience ever.

We purchased philips mixer grinder hl7707 hullfish 750w from chroma store (Store id - a042). On first day of trying to use the dry grinder to grind coriander seeds, we witnessed extraordinary noise. The seeds were also not ground. The blades seemed blunt. We took the product back to the store and asked for replacement of faulty machine or refund. But we were told that the refund or satisfactory replacement not possible since the product was opened. This is totally unfair and unexpected treatment we faced at chroma brand. We have left the product at the same store. Sales invoice no.[protected]

I bought this product from croma phoenix market city mall unfortunately i am really not happy with the kind of service offer to me from customer service to store...
I didn't get proper reply from croma customer care they didn't knew if i can exchange the defective product or no after 20 min of discussion and multiple call i got through store number at kurla spoke to manager there he said go to nearest croma they will do the return and replacement right away or you can choose the same product with higher value i agreed..
I went to croma in nerul waited for nearly 1 hr and executive there agreed there is a problem with product and i requested if i can take higher value same product...
He got me through manager but unfortunately there was no solution all i get is wrong information from customer care to store to store manger no one new the procedure..
I worked at diesel, manish malhotra and currently handling operations of tarun tahiliani and i understand the customer service the only thing i feel is i have been cheated with this product and secondly there is no solution to it...
I get a call from croma seawood today saying your product is fine and we don't have service center for this skull candy ear bud which i bought for 9000/- i was really shocked when manager told me that he will be sending this product to service center of skull candy i agreed now this person who called says skull candy doesn't have service center and you will have to take the same defect piece i refused to take it i have spend money in past at croma never had such bad experience...
Wasted my entire sunday
I have put mail to customer care no revert i have send feedback no revert i fail to understand such a big brand with 0 customer service

My invoice number is sla[protected]
My contact number is [protected]

Worst service ever experienced in cash payment purchase..

Baught refrigerator and washing machine in cash yesteradh with assurity from croma that you will get delivery tomorrow..

Called thrice since 3 pm today but no any update.

So lucky i am that croma store manager discussed with me and said that he qill check and see how unlucky i am that disconnected the call.

Sr[protected]

Worst service by croma

Delivery not on time

Unsatisfactory service

No intimation of delay in service

On 1st aug i bought croma e vouchers from croma website total amount of 29500 rs. But still not received any mail,
[protected],[protected] order no.
Try to contact ccare and also try to contact via direct message on twitter but as usual they giving fake promise..

I purchased this because i want to buy new mobile i need in urgent because i don't have any mobile.
But croma not help me
Many times i try to contact them their supervisor saying we need 1 day... I give you resolution in day end. But... Not issue resolve.
I am already told them i am going for legal and i will file case on today after 1st half..
Tell me what should i do second?

Your customer care representative does not give proper information and disconnected the phone twice today.
He told no such products available in croma store.i asked him to give me description of products but instead of checking about it he disconnected the phone. This is not proper way to behave. So please look into the matter and also let me know about it
Thanks a lot
Dinesh pethani

I was purchased scullcandy bluetooth headset after 1 month near by burds plastic was damaged and near by 3 months used bluetooth device was not working 1 side visit croma store customer service desk said that to go service center very bad customer service
Its 5000 rs bluetooth i think croma and bluetooth both are not worth to shop in croma very bad experience today

Purchased croma m/w solo20l crm2025 @ secu-newvikrampuri-a149 in the name of krishna kumari p on[protected]

Glass plate (Turn table) broke, a complaint was lodged on 08 july (No. Hhd080719fs01095)
We were assured that it will be delivered at the earliest

Received a sms saying complaint has been resolved on 17 july

Again complained same day after a couple of hours (No. Hyd170719fs01095)

Did round to ramanthapur branch, phoned to them

Till date did not get the pert

I have purchased a hp laptop from croma ambience mall vasant kunj on 20 jul 19

They handed over second hand laptop

On being reported the matter they exchanged

As per offer they told u will get a sleeve with laptop on 21 jul

However they called me four times to there showroom and denied sleeve with one or the other reason

When i contacted the store head he told me that i was unable to give a justified reasoning

I just wanted to highlight the incompetence of staff at croma ambience mall vasant kunj

Dear sir,

I have online purchase kent ro grand plus through croma site on monday the[protected], vide your tax invoice no. Sle004ec1101359. I have seen your advertisement for online purchase on monday by paytm will give 5% cash discount. And hence i had taken online purchase on monday. But till date i have not received the discount from paytm. Why you are giving such type of adv on your online purchase.

Please look into the matter and give me my cash back immediately.

With regards,

Subhash patel
M-[protected]

The advertisement on croma site shows as under :-
Paytm cash back offer - terms & conditions
Offer: cashback of 5% up to rs.750
1. User to get 5% cashback on paying through paytm
2. Paytm cashback offer is applicable at croma store only
3. On a minimum billing rs.10, 000
4. Offer is valid only on monday
5. The validity of offer 20th august 2018 to 30th september 2019
6. Usability: valid one transaction per user.
7. Cashback will be auto-credited to your paytm wallet within 24 hours
8. The mobile number needs to be verified to be eligible for cash back
9. Paytm and croma reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice.

Hi,

Myself mahendra ghag from thane, i am trying to buy one samsung mobile worth 19500 from croma outlets against 2 gifts cards each worth 10000 rupees.
The croma salesman is denying the transaction saying only card could be used against one invoice and they cant club 2 cards. This is harrassement and not acceptable.
Can i get the requisite answer and solution my problem?

Mahendra

Hi, I have purchased a Juicer of Croma brand almsot six month back. One of the plastic top cover damaged. I have visited Croma store (Growels' 101, kandivali-East, Mumbai) and informed that i would like to purchase this part. The part was not in stock, so customer care informed me that they will check and revert back in week. No response in that week and after follow-up i understood they don't have part available. They said they will check on other locations for availability of parts. However no positive response after multiple follow-up, even the customer care and store in-charge don't pick up my phones neither revert back.
Very bad experience.

On 29.06.2019 i visit at croma store (Century bazaar mumbai) with my laptop because of difficult to find to open laptop screen. I told the croma staff mr akash ashiyani (Sales persone) that i have purchased laptop from your store from last 1.5 year and now difficult to find to open laptop screen. When we going to open that time we found some gapes on screen plate.
I all ready told him the problem but by croma staff mr akash ashiyani had not taken any care while opening a screen, he directly forcefully open laptop screen and that time laptop get more damages, laptop screen open...
That time at incident place another croma staff was available there (Mr rasen devendram).
I told him to stop to open laptop screen and ask to called technical person.
The technical staff (Mr nafis) checked and told me that laptop hinges got damages due to that laptop not properly handling. But he not ready to accept that laptop got more damages because of staff. I told to store manager (Mr nitin naik) he also not ready to accept the mistake done by his staff. I told him that i want my laptop to be repaired. They told me that will send to hp service centre and send quotation regarding repair charges...
They take all most 10 days to send me quotation of repair charges.

On 08.07.2019 they send me quatation by mail for rs 12999 repair charges.

Why i have to bear this much charges where laptop get more damages by store persone only.

Again i visited the store on 11.07.2019 that time mr nafis (It persone) told me that store manager is not available at this time he is on leave so we can't help you, told me to come again on 13.07.2019.

Again i visited on 13.07.2019 but that time also mr nafis (It persone) told me that manager is not available in store so we can't help you. That day also employee (Mr rasen devendram) said that employee mr akash ashiyani had open the laptop screen forcefully.

Again i visited on 15.07.2019 that time employee (Mr rasen devendram) denied from his statement that mr akash ashiyani not open the laptop screen forcefully. Store manager (Mr nitin naik) also not accepting that laptop got damages by his staff (Mr akash ashiyani).
I told him from first day that you can check your cc camera. But they have not checked cc camera.
Again they told me that we will check and inform you same.

Again i visited in croma 17.07.2019 that day croma not bothered to respond me. Again that day one supervisor told me that manager is not available so we can't help you.

Again before visiting the store i called mr raj mahalek on 18.07.2019. When i called that time they told me that please visit the store.

Again i visit the store on 19.07.2019, but store manager mr nitin naik not ready to accept the mistake done by his staff mr akash ashiyani. Store manager waited me 2 hour to show me the çc camera footage. Cc camera footage showing that by mr akash ashiyani had open laptop screen forcefully but store manager also not ready accept that.
Told me that repair charges is 12999/- by quoting authorised hp service centre for to change whole body of laptop.
This type of seller and service centre charge so much amt to repair.
New laptop purchase cost is 30000/- and repair charges is 13000/-
Finally croma store not repaired my laptop. They take 21 days to check the çc camera. Result is zero.
I visited to store 5 to 6 times between 21 days but they not bothered.
Very very worst customer service in croma retail.
It seems croma just for selling the product. No customer service. I will suggest the people not to buy the product from any croma store.

My college supplied us with tata croma tablet in 2015 after finishing 2 years of our course my tablet stopped working.
So i visited tata croma store near me.
They told me that it can't be repaired as it's outdated model.
Almost every student in my class has this complain.
Please take action against my case and help me repair this tablet or please give the replacement.

As i purchased my hp 15g-dr0006tx laptop on 25th february-2019 from croma store himalaya mall-ahamdabad. My issue is the bill of my laptop is totally vanished out. So i want to get duplicate bill. Nowdays my machine is showing me some issues. For authorised service from your croma store i need my bill. So i request you to solve this problem as soon as possible.

I have purchase lg tv around one month ago from croma, preet vihar... And during purchasing sales man have offered me no of offer like

1. Exchange of crt tv under lg scheme

2. I will get gift voucher from croma with in one month

3. With in 3 months i will get 5â„… cash back from hdfc...

But still tv has not exchanged and still waiting for gift voucher... It seems croma just for the selling products.. They can offer any thing...

Really it is worst selling practice...

You are just losing your coustmer...

Kindly let me know abt all three offers as above mentioned... When it will realize... Or just giving false offer by you...

I purchased a macbook pro laptop on[protected] and on the bill a 5% cashback within 150 days was mentioned. Till date no cashback has been received. On calling customer care, they keep telling me to wait, the cashback will be posted. This is shameful on part of croma since I have been a loyal customer of theirs. I could have purchased my laptop online but I preferred croma but in return am feeling cheated.
Regards, sumeet shekhar
[protected]

I had ordered ideal refrigerator stand from croma.com; that has 4 parts for assembly but in the courier i received there are only 3 parts received - 4th rod is missing. Further nutbolts for assembly were also missing so this product was returned to croma vide following details (Complaint no. Sr[protected]; order confirmation[protected]. Post that on 2nd july that replacement was provided but again with bigger size stand,
My order number[protected] was reversed pickup by the croma parson and i was delivered replacement (Order number: sle001ec1090762 of 202302) with 1 bigger size refrigerator stand, hence, the replacement was also taken back by the croma person, now there is no refund/ replacement is provided to me yet.

Kindly resolve the issue
Order no.[protected]
Invoice no. Sle001ec1080720

Dear sir/ma'am,

I had recently purchased an lg led 109cm 43uk6360 uhd/4k (Item code: 211273) on the 7th of july 2019 and with invoice no. Bearing - sla[protected]. I was assured a delivery date of 8th july 2019. I have always had a pleasant experience with croma but today was the worst. I was assured a quick delivery however that was not the case. Despite frequent follow-ups my interactions with the croma personnel a mr. Mayur ([protected]) and a anita ([protected]) have been fruitless.

At the last moment they tell me that all the pieces are sold out and they are giving me the showroom piece. I have never asked for the same but had purchased a new piece. This is thorough harassment because if they had told me about this at the time of purchase, i would not have volunteered to buy a showroom piece. This is pure harassment meant only to raise sales and hurt gullible customers. I request that a new piece be sent to me or my money be refunded for the same.

Pathetic response from customer care of chroma store. I bought one mobile from chroma connaught place delhi december 2018 model one plus 6t at the time of purchase salesman asked me to take extended warranty @rs2600 & told me that if phone ll get any problem during two years company means chroma person ll collect it from your place within 18 hours and ll get repaired within 48 hours and
Chroma company ll deliver the same at your place within committed time. Today my phone got issue of power on when i called customer care chroma for the said issue he told me that you visit our nearest chroma store to get your phone repaired because the phone is in warranty and refused to collect the phone from my place. I make a appeal to chroma store kindly keep your words at the time of sale,

Regards

Anuj gupta
[protected]