Croma Complaints & Reviews

I had purchased Vivo s1 on 08-09-19 from croma store Ghaziabad. When I get back to home I used Facebook and found that the video quality is very poor (blurr issue) and YouTube video quality is also poor. Next day I visited store and showed same to the executive. He also accept the same and told to bring it at service center.I refused to take it at service center as I have purchased new phone and from the first day I am facing problems. They take my phone and told to come next day. When I again visited there they again told me to come next day. Finally they handover my phone on 11-09-19 by saying that they have get the phone checked by Vivo service center they are saying no fault reproduce. I was very disappointed as they are unable to deliver the concern.on[protected] I personally visited at Vivo service center and showed them the concern.They accepted that the FB videos are blurring. But they are giving excuse of fb as third party.After a very long conversation they saying to leave the phone they will cross checked the concern whenever another Vivo s1 comes. I had heard one of their executive saying "vivos1 new launch hua hai problem aati hai" They are not giving me solution.Now I want my money back. I am feeling cheated by Vivo and Croma.
Regards
Aditi Bhargava

I recently bought Croma CREA 7293 VT-C60 Wired Earphones from croma store in borivali on 8th September 2019. I used it for a couple of minutes .As soon as I removed it from my ears, the magnet speaker part of the earphone came off. I complained to the customer service executive but he downright refused to replace the product .On the contrary, he implied that the product was damaged from my end and didn't accept the fact that I have been handed a defective product.
I have used a lot of earphones from different brands but this sort of thing has never happened before
I just want my money back

Purchased saregama carvaan bluetooth audio speaker (White) order[protected].. But product i have received is saregama carvaan marathi.
Croma refused to either replace my product with hindi. Product name is wrongly mention in croma website. It should be carvaan marathi. Even hindi has same name. They specifying for tamil & bangla but not for marathi & hindi

Hi everyone doesn't purchase any product from Croma store. actually, i had purchased amazon echo dot 3rd generation from Croma store I had an issue when I ask Alexa to play Iddarammayilatho songs it takes my command and searches for the songs if it finds it plays some other songs or else it says me couldn't find songs When i visited the store today they say my pronounciation was not recoginised by alexa i had asked store people to refund me my amount they told couldn't refund we can replace it with new one . but i told i need refund. i left the product in store and came back .

Received an email on 9th september 2019 from irl service stating "please find your documents for the order (Ref. No. Sle017ec1118674)" order invoice number sle017ec1118674.

As per the email, the products were

1. Targus amw600ap wireless mouse blk (217164)
2. Boat headphone bassheads900 blk (Gift[protected]

Cost of product 1 is around rs 235.96 and for product 2 it is rs 590.50 amounting to a total of rs 826.46.

I have never ordered this product, please look into this matter which is causing unnecessary disturbance.

Kind regards
Sanjay patil

I purchased a laptop from Mega mall Croma, Gurugram on 05th August 2019. But, store people sold an old manufactured laptop in 2019.

The laptop I purchased was manufactured in 2018 and in the details of the laptop, it's showing, manufactured in 2018.

How can one fool the customer??

Resolution:- I immediately want a replacement of my laptop with 2019 manufactured one.

I am just not using the laptop and packing it as it was received from the Croma store and you guys please arrange a visit at my address for the replacement.

Please contact me after 4 in the evening any day.

Regards,
Akshit
[protected]
[protected]@gmail.com

I have purchanges redimit 6 mobile product at

Croma, nagarjuna ikon, plot no 4, survey no 19,
Kothguda village serlingampally mandal opposite bus stop, kondapur
Hyderabad, 50008

With invoice no:sla[protected] dated:[protected],

1) sold me already activated mobile [9 months old]
2) they told me one year warranty, but due to display problem i have verified that service center told me this mobile already activated and you wont get 1 year warranty.

I am not getting justification from croma, they are miss guiding to customers, one of croma service contact person number: [protected]

Dear all,
Thank you for your support always.
This a concern with respect to one of the product that has been purchased by us which is having lot of issues frequently and is attended by many mechanics but the issue is not resolved at all we are user of hitachi’s products before also and other brands like lg and samsung which are again purchased from croma but those are working fine from day one with minimal maintenance’s.
This ac is used by senior citizens any they are suffering lot due frequent maintenance now and then.
I request you to address this issue at high priority and do the needful at the earliest possible.

Details of purchase is attached for references.

Best regards,
Sanjay

I have escalated multiple times... The floor manager jyothi is unable to handle this issue.. How difficult is it to contact the installation agency at your end and resolve this issue?

The installation agency have made one or two calls in the past and would log as "not reachable". The number they call from cannot be used to contact them back. Inspite of several requests made to jyothi i am yet to get the contact no of the agency or have them come to my house at a prescribed timing! Should i return the product? Do you think i will buy anything from croma again? Should i resort to social media?

I have purchased refrigerator(Side by Side model) from Croma (product also belongs to Croma) on date 17.03.2019. Now refrigerator having issue in temperature/cooling (i.e Freezer not set the Ice and not cooling properly ) since 5 days (i.e From Date 26.08.2019). Accordingly i have raised complaint on 27.08.2019 to Croma customer care (Complaint no.MUM270819FS00533 ) and request them to resolve issue as early as possible because my frigerator having too much degradable (i.e food, milk vegetable etc)things in it accordingly technician visited my resident on. 28.08.2019 and adjust the temperature of refrigerator and going back by saying that, we will check first after changing temperature ice is formed or not and cooling done properly then we will take further action and he will come in 2 to 3 hr and check, but he is not coming that day. Again other than that you are close my complaint without any intimation on same day without resolving it. I again call your customer care for asking why they close my complaint since the issue is not resolve yet and explain him all the scenario, but your customer care told me that, your 1st complaint is closed so you need to raise fresh complaint. what is this ? I was explain all think to him how there technician just ran away an all but still he tell me that you raised fresh complaint, ok then i raised fresh complaint same technician come for attending the complaint and surprisingly same yesterday technician comes again doing same thing and give up and again plan to ran away so my wife tell him don’t go you done it same yesterday also call your supervisor after that he call the supervisor and assigned engineer to resolve the issue and ensure that the issue resolve today itself. You know what your engineer do, he was also doing same thing adjust the temperature and go by saying he will come in 2 to 3 hr and check, but till 7.30 pm he is not come.
In view of above This is worst experience i ever had with Coma i’ll purchase many product from Croma and they functions smooth till now but now, i’ll wary about them also. If i face issue with them also i’ll treat the same as now...!!!
If you are not in position to resolve the issue then take your product back and refund me my mony or replaced with new one.

I have purchased croma washing machine from croma electronics with extended warranty for 1 + 3 total 4 years. Now my washing machine has stopped working since 01-july-2019; for which i made request for repair with croma call centre and they provided me request number mum120819ew00065. For this request i have been following almost every day more then 2-3 times, but there is no action being taken by croma electronics to resolve the issue. Every time i call their support centre they keep promising me that request will be serviced in 2-3 hours or half a day or in a day or two. But there are no actual effort put towards resolving the case. Now i am tired of making many calls every day and raising the matter to you as i cannot keep my self tensed for this matter. Kindly support.

This is regarding unsatisfied customer experience from my side. Purchased hp-pavilion 14-bf118tu
On feb-2019

Hp laptop is under warranty period till now.

After 4 months laptop has many issues.
1. Laptop switched off, not showing any charging indicator.
Contacted croma customer service, they somehow repaired again and handover laptop after 2 weeks.

2. Second time again faced same issues with laptop
Again contacted chroma store to get it fixed..
They returned after 1 week and
They given me all reports but laptop is not getting functioning...

3. Again after one day.. Laptop is not responding..
Seems device is not repaired properly..

Requests to all croma service, please provide proper solution to the customer you have... Since i have paid huge amount to buy this laptop but it's not even functional... This is very negative reflection for customer.

Dear support,

This is regarding the invoice# sla[protected] dated 17/10/2017 purchased from infinit limited trading as croma, vashi, navi mumbai.

The subject applaince is not working and after repeated follow up at the outlet and through customer care there is lack of support to resolve the problem.

As esteemed organization i am expecting chroma to be more customer centric and help to resolve the problem asap.

Please do contact me at +91 [protected]

Thank you and awaiting your kind response.

I buy the phone motorola one power at croma store, Banjagutta, hyd with one year warranty by pay Rs.13999 . it was stop itself after 4 months.
before it has heat and touch problem but not much. but i used like that only as its working some better and need for office work to login(app installed init which is used to get authentication pin).
i gave phone to croma store, LB nagar, hyd with the complaint. when i gave no damage any manner, event small crack or bend.
After three days get the call as phone has bend and need 13000 around to repair it.
I gave the phone as i get from store and the same confirm while giving the complaint at store. but now they change the version as it had bend.
So, i am requesting to do needful on it.
attachments : Bill and complaint farm of croma

Hi this is sumeet pujari from hubli karnataka, i have purchased an mi band 3 from chroma store on 1st of august 2019. And soon after 15 days which was 15th august i faced an issue with the band of not getting charged, so i visited the chroma store to complain about the problem, and they took some time from me to get it fixed, and they did so, and i collected the band from the store after 3 days which was on 18th august, but the baddest thing happen now is i’m facing the same issue again, very much disappointed by the quality of mi band 3 and the service of chroma store, so i kindly request u to raise an issue and get my band replaced with a new one..

Hi officials,

This is pravin malviya and my register number is [protected].

I had purchased waching machine (Product name - tata croma 6.5 ltr fully auto washing machine) from croma on 26.05.2019 and its been around 4 months. I am facing issues with the machine from the date of purchase.

Till today, 8 to 9 technical person has visited but still i am facing the issues.

I had personally visited croma 3 times but haven't gotten any solution.

I am frustrated, tired and very very disappointed because of your product and service.

So, i am requesting you to refund my money or replace product.

It would be so kind if i will have response on time.

Thanks.
Your disappointed customer

Brand new laptop took 5-6 minutes to start up. Applications installation took more than 3 hours! Basic applications like ms office is literally taking more than 5 minutes to start. All this is happening when the wi-fi connection in home is working fine and four other devices are connected to it and all are running fine. I completely fail to understand how can a brand new laptop be so slow??!! Please facilitate an exchange for this laptop.

Invoice no - sle004ec1084575

Croma manager,
Oberoi croma goregoan east
Mr chiranjeev shetty.. Croma manager

Note: m raising this complain twice it’s means not issue is getting resolved

I have been visited in your store on 4th and 5th june for laptop query and on 6th june have purchased laptop hp while purchasing the laptop i was very clear to the sale executive that i wanted the bill in b2b that is in bhel company name as i wanted to claim gst amount and trice after my clearification he was sure that yes u will receive the bill in b2b format and u can claim the gst amount, when i receive the laptop through courier and the bill which i received was b2c name where i cannot claim my gst amount which is approx 5000.. When i visited the store which is located in goregaon oberoi mall on saturday i meet mr ravi he is a floor manager, when i have gone through the whole concept with him he was like we don’t give b2c bill.. Now the gst amount i can’t claim and i have to pay from my pocket which is next to impossible as per your staff commented why would i suffer for the above things..

Note: me ravi was suppose to clear the chapter on monday and till now non of them from the store has coordinated, even the store manager mr chiranjeev shetty was suppose to respond but yet non the them are bothered..

Croma is such a good brand but now after seeing false comment and no coordination would never say that croma is a brand company. Wanted to get my issue resolve by today end of the day!!

I have been told that after 12 aug i would be able to claim by gst amount, since m calling ravi csd team he is not receiving my call.. And no response of the call also.. Even manager mr chiranjeev shetty is not able to resolve the issue.. Need this sissy’s to be resolved today eod.. Or else give me the cheq nd cash of gst amount today itself... Oberoi croma is just making fool to customer they just sale there product but after that the service is too dissatisfied..

Dear Sir/ Madam

This is to bring in your kind attention that I have purchased LG SEMI 7.2 KG washing machine from your esteemed store in 10th April 2016 and has availed two years extended warranty. For your reference bill has been attached with this mail.

Now the product is not working properly, not able to retain water. So I made a service request to your customer care on 29th July 2019 under extended warranty but nobody is guiding me properly and giving me unnecessary excuses like company shut down, call LG people, call on go service etc etc. We tried all options but all was in vain and nobody is coming to repair the product. As a last option I want to draw your kind attention to my problem through this mail.

You are requested to solve my problem as soon as possible and on urgent basis.Â

Looking forward to hear from you.

I had bought carvan from chrome last year. As soon as the year end the product stopped working (Bof040819fs00163). After filing a complaint technician came he told me a wrong price for the replacement of a part, later the price was increased! Neither did croma or the company is taking responsibility of this, without my consent they closed the case.