Croma Complaints & Reviews

I bought symphony air cooler from croma online..the manual was missing, the valve of air cooler was missing, and the warranty card was also missing.
When u are purchasing something for paying 6k u definitely do not expect such poor delivery..the service was really bad.
Also I connected to customer care to ask if I will get someone for installation, they asked to just do it myself..Now I see parts missing..product is delivered...

Recently went to croma store in indirapuram, ghaziabad on 6th april. We were to buy a mixer, grinder and we ended up purchasing a philips one. Once we paid, we checked the product with staff and figured out that one of the jars had some problem. The manager and staff told us that they will replace the jar the very next day, once they get the new supplies and told us to take the product home and come the very next day to get the jar replaced...

I have bought a so TV, Refridgerator, washing machine along with mixer grinder recently from croma. I faced some minor issues with the grinder so I took it to the shop on 31st March, I got a response that I will receive a call from their technician within 72 hrs i.e 2nd April, and by 3rd April I will receive the product bach based on the resolution either a new product or the repaired one. I didn't receive any call from anyone till 3rd April,...

I ordered kindle paperwhite on 13th march, first i received a different product and upon inquring with the delivery agent i received a the original product and that too the accessories was missing, on requesting the return, they issued the pick-up. The pick up was done on 28th march. After two days i received the call from customer care that they have received just the outer box and not the product and thats why they are denying the refund....

I purchased Croma ac from Croma store CHANDKHEDA GUJARATon last Sunday 31st march 2019, product delivered on 2nd april 2019, but it's now more than 48 hours and still AC not installed. I tried calling Croma store, Croma customer care but no response. My registered no during purchase is [protected].
Kindly help me .
Attached purchase receipt...

This is to bring to your notice about the pathetic services offered by the croma service center. Below are the details

1] i have logged complaint mum250319fs00811 for my faulty tv remote on 25th march. Engineer visited to site and inform that this need to be replaced by new remote. He confirmed it's in warranty so no charges will be levied.
2] i got message on 27th that complaint closed but there was no replacement made....

Product purchased on 26th january 2019.
First problem with remote sensor on 11th feb 2019. The wire was loose pointing to gross negligence at assembling and lack of quality check.
Second problem since 24th march 2019. After switching on tv, voice is distorted with either no picture or frozen picture.
Seeking replacement as i have paid for a new product and do not want a defective product....

I had purchased a voltas 123v mzo2 3s (Magna) split ac on 31/3/19 from croma ghatkopar (R city mall). The sales representative who was attending me was santosh budhakar. While purchasing the product i was told that i would be getting a fresh 2019 made product. Also the price charged by croma was for the 2019 product. They claimed it to be the most running product and the most selling product. When the product was delivered at my residence,...

Today (30th march 2019) i entered your croma aundh store at 615pm and bought 3 items (Invoice number sla[protected] dated 30.3.2019) worth inr 113, 985 for fridge, washing machine and dryer, one each. I am sure this is a high value purchase by any standards. Invoice was printed at 7.32pm

I entered the store at 615pm, decided on what i wanted to buy as 2 weeks back my wife and i had done pre-study. Products were confirmed...

Hi team,
This is very bad experience i had with croma this time, i had bought one hair dryer from croma centre oberoi mapl, goregaon east.
Its been 12 days i havnt recieved my product, it was told that it will be delivered within 2 days at your address.

I dont know why you people make false promises to customer just to sell your products.

So please initiate refund for my payment asap or else i...

I wanted to purchase a fridge today, and the girl staff offered me a price and when i asked her for another discount options she said this is the final price and then i asked her about myperks where additional 8 % disount was available but she said its is included in the final price, how can she offer me a false price and without taking my number in my perks, i was really upset and walk off the show room, later i purchased same fridge from...

I have purchased croma washing machine. It is in guarantee period. I encountered issue with washing machine performance so I raised the issue with Croma customer care on 07th March. Since then I have connected croma team 19 times but neither the issue is resolved nor anyone has come to help me. Apart from that the issue has been marked resolved multiple times without resolving it.

I did not appreciate this kind of behaviour...

Croma mobile air conditioning equipment purchases from you sparingly used not working now. Complaint made in person so far no action taken.
I have purchased it from your chennai anna nagar branch about 4 years back. I have been using it only sparingly. Personally visited and made the complaint. But so far no action has been taken by your people.in this situation how do i propose proceed further.

My phone no [protected]...

Respected sir,
I sonyaa ayodhya had booked a tv on saturday march 16th at the oberoi mall gorgegoan croma store, my bill number... Order sle004ec1058480
. There has already been a delay in delivery of my tv. Now they have not even send a person to fix the tv. I with so much faith in croma booked this tv expecting it to be installed today. I was super excited about watching netflix and had invited all my friends for a party tonight...

Dear team,

I finally had to write this as incompetence of team croma is at its height.

With reference to your order id[protected] placed on[protected] with www.croma.com

I never booked an electronic gift voucher but ibought 2 mobile phones.

Details were updated on your website.
A confirmation for the same with delivery date of 15th march was sent to me by croma after placing...

Hello,
I ordered kindle paperwhite e-reader worth 13049/- from the croma webiste on 13th march, i received the delivery on 15th march, but as soon as i opened the packet, there was logitech wireless mouse instead of kindle. I imidiately emailed the webiste with the snap of the product that i have received, i am calling daily since then and i have gotten no response from their side, all i keep hearing is that they have escalated the...

I have chroma gift cards in the amount of 7500 which have already expired. How can i use it or to whom i need to contact for my matter. Is there any team assisting in this matter from chroma side. Looking for a favorable reply. Customer care team is not assisting i don't know what a customer care team which is pathetic and no knowledge about their products. Chroma people needs to at least train their reps before handling calls. They are just...

Hello, I ordered kindle e-reader from croma website, today evening I got the delivery but as soon as I opened the packet, it was different product, a logitech worless mouse. I called customer care but despite calling twice they are saying that we have technical issue and can not help you at this moment. I have mailed them with the snap of the product that I have received.
Please help ASAP...

I bought the aircooler from Croma (Total Mall -Sarjapur-Bangalore) on 10th March'2019. The Product got delivered the next day. However, its a defective product with Water oozing out, They sent me a replaced product which again found defective. Now, i asked for Refund which they promised over email that i will get my money back by 14th March'2019. But still i have not got the money.

Also none of the managers or executives are...

Hi,

Myself and my wife visited the tata croma – grandmall – velachery chennai, on 22 dec 2018. We were planned to by an new washing machine for our new born baby and we have enquired about the new washing machine with the sales executive, we asked the washing machine with best hygiene washing quality machine and mentioned it’s for my baby, after heard our requirement the sal exe explained the front and top load with...