Croma Complaints & Reviews

I have brought six Croma Gift Cards online worth rupees total for 8500/- in the year 2019.

The first order was placed in the Jan 20th 2019 for rupees 5000/- and subsequently I have ordered gift cards for the remaining amount i.e 3500/-

Denominations and Cards Value are below:-
1 card worth rupees[protected], 3 cards with rupees[protected] and 2 cards worth rupees 1000/-(2000)
Total worth of 8500/-

on Jan 1 2020 I checked the validity of the cards in the croma website and I was shocked to see 3 cards are expired before the 12 months validity period

Expired cards and denominations
1 Card with 5000/- and 2 cards worth rupees 500/-
Total rupees 6000 worth croma gift cards were expired.I have visited the croma store in Kamkya Bangalore but the issue is not resolved.

This is in regard to an order i place with croma store located in ansal plaza, greater noida (Up). The order was placed on 15th december and full payment was made against invoice number sla[protected].

I was promised that it will be delivered at my home address within 4 days as the stock is available in mumbai warehouse.

I also called your customer support number on 24th december and requested them to file my complaint. They promised that complaint is filed and i will be receiving a ref number on my registered mobile [protected]. But i did not receive any complaint ref, neither someone called me from croma. I am surprised at such a bad customer and after sales support.

Today it is 25th december, 10 days have passed but i have not yet received the order. This was a gift for 24th december and croma has already ruined my experience.

Request you to escalate this matter with senior management at croma customer support for such a pathetic customer support.

Customer name: sagar kumar
Billing address: flat no b 702, sushma urban view, gazipur road, dhakoli, zirakpur (Pin code - 160104)
Reg. Number: +91 [protected]
Company name: croma
Company outlet: infiniti retail - tata group
Outlet address: chandigarh - sec 22b - a080, chandigarh 160022 (Region: chandigarh-04)

Date: 28/12/2019

1st reminder (28 days) from date of issuing complaint letter on 22nd nov'19

Cont...
(Trailing email for online & legal complaint against croma retail - customer care services for the end-user).

For complete details please follow the below link:-

https://entrepreneurmanagers.blogspot.com/2019/12/croma-retail-pathetic-customer...⇄

Regards,


Sagar kumar
Leasing / marketing professional
Voice / whatsapp : (+[protected]
E-mail : sagar. [protected]@live.com / [protected]@gmail.com
Skype id : sagar. [protected]@live.com linkedin : in/thesagarkumar
Facebook / twitter/ instagram : /thesagarkumar

Hi, I was ordered an item on 1st December 2019 to my address. Actually I am new to croma, I have purchased an item worth of 6999 Rupees. I doubted about serviceability to my address so I have called customer care and asked when will you ship my item? they said expected delivery date is 8th December so please wait until the last date. ok, meanwhile I have checked about the status of the order like shipped or any other details but still nothing. days were gone I have called on 9th about my shipment. they said your item was returned to the seller because of an unserviceable address. then I asked them if my address is not serviceable then you should cancel or you should inform within 3 to 4days after I placed an order then how could you say now? they said sorry sir that is another department. Ok, I said ok please cancel my item and refund my money back. they said ok we will cancel, now today date is 16th December 2019. and meanwhile, I have called several times to cancel an item, every time they are saying the case was escalated please wait 10 more days. I am really surprised are they doing business or fraud? even a small seller can cancel any item in a single day but the big company still doesn't have a cancel option on site or no immediate action to cancel. I just called them about this they said the same thing 10 more days, I don't know what I have to solve this. I am writing this to please avoid fraud from Croma. I am submitting some evidence of my case please check it thank you.

My croma tv is not working since last three or four days, when i start my tv which is i using connecting with wifi the error showing me "this action is not required" and my multiscreen system (Mirror screening) is not working properly, so how can i use my tv. Please help me as soon as possible. And send a technician to solve my problem which is given u.. As soon as possible

How your company delivery new led tv in plastic bubble rape. Who responsible if have received damage by delivery
Requesting you to give me in mail we have delivery tv in bubblerape dt 14/12/2019
Any damage will be reponsible by your side.
Invoce no-sla[protected]
Item no-217897

We have attach the photo of led tv packing

I have made a purchase of mobile phone under the friday(HDFC) cashback offer from the croma store on 16/08/2019. As per the terms cashback should be credited on or before 16/11/2019.
No official mails or notifications given on the delay still now. On cross verification they are saying its technical fault.
Insufficient customer care service also transferring calls through 3 members.

This is osama ansari ([protected]@gmail.com) i have purchased a samsung a20s phone from croma rcity mall ghatkoper. Inspite of giving all the details that i will be taking this phone abroad as a gift for my family member also specifying the country and strictly assuring about the sim issue, they sold me the product by saying there wont be any problem in using abroad sim and now after coming here i am facing sim issue and embarrassment of giving a wasteful gift as a phone where it is of no use. I am really upset with the croma staff for cheating on this just to sell the product and wants to return the phone and want the money back for this fraud case. Or else i demand a phone with universal sim acceptance. I am deeply hurt with this and file a complaint of this issue. Please revert me on the above mail since i am visitor in other country and cannot share a phone number.

My mobile was given to the chroma jp nagar outlet for repair on monday (25/11/2019), it had only small scratches as per they had mentioned on the receipt. After 5 days they are telling your mobile had liquid in inside and also if open the mobile for repair then you have to pay for physical damage also. I have purchased so many expensive things from them. Cooler, washing machine, mobiles, etc
My mobile is in warranty, they are making the false claim after 5 days and ridiculous service. Please help me on this matter. I have been chasing them from last so many days to give an update on the mobile, they said they are checking it and then they have not event opened my mobile. How to trust this cheaters.
It is harassment to me after 5 days they are telling take your mobile back

On 17_nov, 2019 i have paid amount of 13208.06 via google to croma j p nagar, 2nd phase, bangalore, karnataka. The amount got deducted from my account but croma billing person said its not received but when contacted to google pay they said amount has been refunded back to merchant. So croma has to provide the amount or process to my account and its been 10 days i have not receive back, on calling the toll free number they are telling we will call you back in sometime and no response yet received.

On 31st march 2019 i had purchase a new mobile phone vivo v15 pro from croma infinity store, faridabad store at 0% emi scheme. As per the selling terms, croma would be charge 1500 rupees extra from customer for avail 0% interest scheme at product value through emi and after the completion bank would be release 1500 cash back directly in customer account. Now croma is not ready to pay cash back offer to consumer because everything was verbal.

Pawan chabra
Sai park apartment, c-64, sector-87, faridabad
Mob no. [protected]

I have ordered a moto phone to vallikavu, Kerala.. But after one day the order is placed the deliver changed to store pick up in Karnataka..
Resolve this asap.Order no:[protected]
And the order was received by the website on 19th November 2019.
I tried to cancel the order... But couldn't find a way to do it. And the customer service is soo bad...Respond fast

I have purchase faber chimney 90cm from rajkot croma on 18th october 2019 invoice number sla[protected]. I was waiting for my product to be delivered till now also not getting reply from store or customer care.
7th time i called customer care still not received any reply from anyone!!!
Neither customer care nor store manager responding me.. Please take a look in this matter in immediate basis otherwise i am going to take legal action on it. I have all customer care communication recorded with me.

I brought led tv in the month of may 18th 2019 and yesterday i try to switch on tv it was getting on and off so can u please send some one to repair that and the address is below and billing name is krishna nanjappa brought thru emi i expecting to repair as soon as possible.

Ranjan kumar
#2 banugodu
Bharathipura, thirthahalli
Shimoga 577432
+[protected]

We have purchased the croma washing machine on 31st may 2019 from croma store gurgaon.

It started giving problem from beginning of october.

The first complaint was logged on 2nd october, 2019 complaint no del 021019fs00064, which was resolved 12th october, 2019. The problem was that the machine was not draining out the water after the washing in entire process. The time taken to resolve the complaint took 10 days.

On 19th october, 2019 again machine started giving the problem and we raised the complaint complaint no del 191019fs00952. At this time after the complete process of washing the water was draining regularly. Again on 2nd november we registered the same complaint vide complaint no del011119fs99182, engineer visited and checked the machine he did some tits and tats and said that now it is fine.

Again today machine started giving the same problem - water is draining continuously. We have registered a complaint again today, again we registered a complaint, no del091119fs00445.

At the time of purchase of the machine the showroom executive told us that if machine faces any problem company will replace the machine.

Request you to kindly look into this issue and help us in getting the unit replaced as committed by your representative.

Thnaks & regards,

Vishal bhargav

Sir,

Inspite of our regular follow up regarding issues related to complete stop of cooling of refridgerator there are non reply/not satisfactory reponse given by croma co and libherr.
New refridgerator purchased on[protected] and delivered on[protected]. Colling stopped by refridgerator on[protected]. I was complaint lodged on[protected]. Technician came to visit on[protected] at my home and given report to company for complete stop of cooling same day i:e[protected] i was also given suggession in writting for replacement for the same due to premature stop of cooling (Within 50 days after delivered).

Further, on[protected] on telephone talk with croma customer service, he told that we are unable to respond of your issues and we are going to close your complaint without further delay and respond. I was asked him, you are not resolved my issue, why/how you are going to close my pending complaint?
His answer-i was unable to resolve. I was advised him to go to libherr co or if you and your company not able to resolve. Than take your refrigerator and refund my money.

Henceforth, i request you to kindly look after the matter and resolve the issue without further delay.

Regards,
Ravindra kumar
Mob no. [protected]

On 20th October 2019 I bought a laptop Lenovo s540 15inch 1tb Hdd & 128gb ssd model from Croma Karol Bagh Pusa road on 10.30 pm From Sales Executive Akshay & product manager Tasleem . On the very first tym when ue sales executive opens the product and switch it on for the very time the screen or display starts blinking majorly . But ur sales executive told me that its just a minor issue which takes place in all Laptop when startes for first time . Even i trusted croma nrand and Sales Executive that whatever he is telling is right and takes the laptop with me to my home. On 20th October i used for an almost an hour in which screen again blinks for one time . Then i used it again on 21st October at night but now the screen display faces a major issue of display blinking and automatically turns on & off . Then at the same time at night i contacted the sales executive and told all the problem to him and sent him all the videos of the laptop which i made from my phone in which its clearly depicting that laptop has some serious issues of display and hardware problem . Then he told me to wait for the morning for response from brand and manufacturer. Then at morning he himself contacts the online service help of lenovo . Then he told me to submit the Laptop at croma karol bagh to see the issues and for checking. Even i have recording of the sales executive in which he confirmed me that laptop has hardware issues. Then he tolds that he has to submit the laptop at the service center of Lenovo Janakpuri 110018. But denied to get it replaced at the same time without DOA letter of Lenovo. Then for 2 to 3 days the laptop was at lenovo service center for diagnosis. Meanwhile i got a call from lenovo service team in which Lenovo service executive told me that its a problem of Hardware issue and it has to replaced urgently and theres no meed of going to service center as lenovo has its onsite warranty. I told the same thing to croma but still they told me that wait for sometime for service center response. but when i called croma i got no response from croma and even the sales executive didn't responded to my calls and messages . Then i visited the croma karol bagh on 25october to my the status. But Adm Satyendar and Store manager Told me to wait for tuesday. Then i called sales executive for knowing the laptop's condition . But they kept saying that he has submitted the laptop to lenovo for diagnosis. At last i visited myself to Janakpuri lenovo care on Wednesday at which i came to know that my laptop was refixed as it has some issue of Display wire so they opened and repaired the laptop without my permission even i told croma very strictly that i dont want my new laptop to get repaired as i used it for just 2 or 3hrs and facing issue from the store itself . So if theres any repair condition i want it to be replaced not repaired. Then i regularly called croma for giving my laptop back for 2 days but they told me to me theres festive season so they are unable to collect it from service center and laptop is now working properly. Then at last i visited karol bagh croma to recieve it on friday 1st November then they told me to collect it as the laptop is now working properly. Then i told them that i will not collect or receive it as it is repaired without my permission . Croma didn't asked me to get it repaired or not . And all the executive at service desk and product manager and sales executives told me that it was not expected to be repaired as they also know that any item under replacement period doesn't seems to be repaired as it has replacement possible. So i told them to get it replaced. They again asked me to give them time for getting it permitted to be replaced. Then i visited again on 6th November as theres no response from Croma about the problem. Then they called their higher team for response but they didn't get any response at same time and now its 8th November and its been 15days that my laptop has been submitted to them and I used my new laptop for maximum 3hrs and they all are telling me get the repaired laptop. Hows its possible even for me to use a repaired laptop as i used it for 3hrs only and problem started on the day of purchase it self at Croma Karol bagh while i was buying it. Now i will take a legal action against u all even i have to sell all my property and assets just to get my laptop replaced .no matter how much time it takes .
[protected]
Gursimran Singh

I have ordered a kettle in croma. I got the product of kettle from croma very late of more than a month. I have ordered it online. By that time of delivery the price is completely reduced. The difference in price is not given.

There is also a free item for that product at the time of delivery.

Even that free item is also not given

I have contacted many times to croma customer in this regard but there is no proper reply from the customer care

Hi,

I would like to submit my complaint against chroma borivali and customer care. My sony bravia tv has been delivered on 6th and i was being informed that it will be installed on the 7th. After repeated calls they have kept on saying that it has been escalated and they shall ensure sending the person today which i don’t see happening. Falls commitments.

I went to order an canon m50 camera after finishing this finance stuffs the persons said m50 is not available which made us to wait again for an other 2 hours after completion of the finance procedures for the second time i gave an order for canon m200 when making an order the person was very kind and said this camera is not an issue sir there wont be any backend orders needed for this camera u will get it very soon he said and next day i kept on calling him and he never picked up at last he watsapped that u will get it in 10 days like that and i had billed on 28/10/2019 today's date is 06/11/2019 till date iam keep on calling ur croma person he is not picking up the call and i also tried to other persons working over dher but unfortunately they were not knowing the details about the camera i ordered so please try to help and croma being such a big retail store and u guys are taking 10 days to arrange a camera is a very very bad situation at this generation u guys are not making business at 90's please understand