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2.9
Updated: Feb 20, 2026
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S
shivam koli
from Lucknow, Uttar Pradesh
Mar 3, 2019
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credit card not delivered

Address: Lucknow, Uttar Pradesh, 226010

Respected sir/mam

I had applied for a credit card though hdfc bank, meanwhile you had send it to me also through blue dart couriear, the awb no. [protected] for my card is :-3744 it has not been deliverd to me, kindly look at this issue and help me out.
My office adress
Riverside mall
Inox cinema 4th floor
Gomti nagar 226010
Thank's...
Shivam gautam
Mobile no [protected],...
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AnjumTanwar
from Delhi, Delhi
Mar 3, 2019
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Hello,
I am a hdfc credit card holder, i am a salaried employee. One day one of your executive visited my work place and i met him i eas neutral about having a credit card infact more inclined towards the negative side of possessing one. The hdfc executive communicated to me that if i take the credit card i will get a rs. 100 recharge for free for 3 months and it will be of 0 charge. I thought there would be no harm in taking the credit card and thus subscribed to one. I did receive rs. 100 recharge for 3 months and then after some time absolutely out of nowhere i recieve a call that i have my credit card bill pending of approximately rs. 1000. Then i tried to contact the customer care lines which is absolutely exhausting because after waiting for half hour or so i was finally able to communicate to one of the executive and then i got to know that e-mails were send to communicate me about the bill, since i received no e-mail at all, none indeed. I asked her to verify my e-mail address and then i came to know that my e-mail address noted down by the credit card selling executive was wrong.
Since then i tried contacting various customers care executives but no one could help me at all all they did was just put me on hold and then hang up on me after 20 - 30 minutes. Now my bill is approximately rs. 4000 and my only fault was i fell a victim in the credit card selling executive's trap and absolute lie.

I request some help or i wil have to take this case to consumer court.
Apr 5, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2019
HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
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    G
    GURUVELSAMY
    from Chennai, Tamil Nadu
    Mar 3, 2019
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    Cancellation of one assist membership
    I am a hdfc bank credit card holder.

    The bank has auto debited rs. 1899/- from my credit card number ending with 6206 without my concern on date:28/02/2019.

    I am not interested about this service and don't want this membership any more.

    So cancel the membership and refund this debited amount of rs.1899/-

    Name: guruvelsamy s
    HDFC Bank customer support has been notified about the posted complaint.
    View replies
    Dear GURUVELSAMY S,

    Greetings from OneAssist,

    Sorry for the delay in revert.

    As requested by you over the call with Ms.Ashwini your cancellation has been done by her on 5th March. Currently the plan has been inactive since 6th March. Your SR number is 4029662 . Your refund of 1899/- will be credited in your account within 5 to 7 working days.

    Regards,

    Team OneAssist.
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      A
      Anbu Ayyakkannu
      from Madanapalle, Andhra Pradesh
      Mar 3, 2019
      Resolved
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      Address: Chennai, Tamil Nadu

      I am a hdfc bank credit card holder. I have agreed the one assist terms and activated the membership on feb 07 2019 in 3 emi. But now i planned to
      Disable my credit card soon so kindly cancel my one assist membership and don't deduct amount. Please do the needful.

      Oneassist relationship number : 6227659
      Name :- anbu a
      Mobile no. :- [protected]
      Credit card number ending :- 3642
      Aug 7, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      View replies
      Dear Pragya,

      Greetings from OneAssist,

      As requested by you over the call with Ms Ashwini. Your cancellation has been done on 5th March and is in progress vide service request number 4030277. You are entitled for a refund of 949/- as you are required to raise the complain within 30 days of deduction for a full refund.

      Regards,

      Team OneAssist.
      Reply
      Dear Anbu,

      Greetings from OneAssist,

      Apologies over the wrong response earlier.

      As requested by you over the call with Ms Ashwini. Your cancellation has been done on 5th March. The Service request number is 4030263. The refund of 1899/- will be credited in your account within 5 to 7 working days.

      Regards,

      Team OneAssist.
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        K
        KAPILKUMAR2409
        from Gurgaon, Haryana
        Mar 3, 2019
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110085

        I regret to inform you that my husband mr. Kapil kumar who was having the above account expired on 8th january 10`9 due to cardiac arrest and accordingly, the bank was informed about it on 10th january.

        I being the coparcener in the above account asked the bank to let me know the formalities to be completed for getting the amount but regret to inform that in spite of my best efforts by visiting the branch at several times till 24th january and mail also sent to your customer care team to know about required documents under reference no "hbl=[protected]" and same was assigned to ms. Pooja, finally on 15th february i was informed by ms. Pooja regarding required documents from your product as well as legal team.

        On 19th february all documents including indemnity bond, noc from my children's (Atul malik & garima dua) was given and i was been assured that within a week this amount will be settled.

        On 25th february when my son in law (Sumit dua) again contacted the branch to know the status, he was informed that all signatories are required personally at the branch for signature verification which was done on the same day.

        On 28th february we contacted branch manager regarding the outcome of this case and was assured that no further documents are required at my end and settlement will be done positively before 5th march.

        On 1st march i got a call from ms. Pooja that now in this case succession certificate is required.

        That my daughter mrs. Garima dua who is working with distt. Court and is ps to judge and she asked session judge to know what is the procedure in getting succession certificate who informed her that it is required only in immovable properties cases and only indemnity bond is sufficient in case of bank account settlement.

        However, i may mention here that my husband kapil kumar was having a savings account with the same branch and my daughter garima dua was the nominee in that account which was settled by them in 45 days without any documentation.

        In all our family is having a number of imperia account with the same branch and are running with good balances which can be confirmed from the branch itself.

        In the end, i would request your good self to be kind enough in getting the above account settled at the earliest otherwise i will have no other option than to move our family accounts with some other bank.

        Hoping for a favorable and timely settlement.
        Apr 12, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 05, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

        -Nadia
        Customer Assistance.
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          V
          V ashish kumar
          from Banmankhi, Bihar
          Mar 3, 2019
          Resolved
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          Address: Police camp, khoja imli,bhilwara sarif,patna,bihar, Patna, Bihar

          My name v ashish kumar.
          My old credit card [protected]. Not found to a
          New credit card 3608××××××3592.
          Iam many many time permanent closer request my credit card costomare care but not response.
          Iam not satisfying hdfc credit card.
          13feb i go hdfc bank and closer form in written but hdfc bank not respond.
          I want to permant close /cancelled my hdfc credit card (Dinner club rewardz)
          My mobile no [protected] link to credit card. Please request my credit is permanent close.
          Apr 6, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 04, 2019
          HDFC Bank Customer Care's response           Dear Customer,

          We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

          -Nadia
          HDFC Bank Customer Assistance
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            V
            Vkjainsbi
            from Mumbai, Maharashtra
            Mar 3, 2019
            Resolved
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            Address: Indore, Madhya Pradesh, 452007

            I have been issued a credit card by hdfc bank in oct 2018 but at the time of issuance of credit card, i was told that the credit card will be life time free card and the executive of the hdfc bank does not guide me for activation of the card within any stipulated time frame. He just told that the card is life time free card and i can use the card at my convenience. But after some time the bank has charged me rs 1180/-for non activation of card although i was not aware of it and i was not informed by the bank nor by the bank executive. I have not been sent any sms for charging of this amount. I m totally unaware about this charges of rs 1180/-. No one guide/inform me for this type of charges. I have also mail the customer care services of hdfc bank on 22.02.2019 but they also not help me. Please resolve my issue and refund of rs 1180/- to be credited to my credit card.

            Vikram kumar jain
            Email: vikramjain. [protected]@gmail.com
            Mob no [protected]
            Apr 6, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 04, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            We have reviewed your comments expressed and confirm having responded to your email id on February 26, 2019. The reference number for this interaction is [protected].

            -Anay
            HDFC Bank Customer Assistance
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              D
              Deveshkumarwadhwani111 Devesh060812
              from New Delhi, Delhi
              Mar 3, 2019
              Resolved
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              Address: 47/46/ a maharani bagh kalvari awadhpuri agra, 282010

              Dear sir i have a complain about my electricity bill of torent power ie my service no which i mentioned is right but the company has entered wrong service no my service no is[protected] this is right but the wrong is[protected] this is a wrong payment debited in my acount of credit card so kindly please refund my money thank you so i need to back my reefund amount rs 23371
              Dear sir this is beefore one monthh menshoin hdfc bank & torrent power allreddy sand but not respond one he has not satifice me this payment is not debit is my acount
              Apr 5, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 04, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              We have reviewed your comments expressed and confirm having responded to your email id on March 03 2019. The reference number for this interaction is [protected].

              -Anay
              HDFC Bank Customer Assistance
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                R
                Raju Shoor
                Mar 3, 2019
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                Address: Amritsar, 143001

                My name is Ravunder singh shoor.My lian acc no[protected]. My mobile no is [protected]. I have finance samsung s9 mobile from HDFC Bank Ltd. After 3 emi receved 6000 cash bash in my bqnk of baroda account. But not received already 4 emi paid. Please provide 6000 cash back immedietly.
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                  P
                  Pravin_singh
                  Mar 3, 2019
                  Resolved
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                  Resolved

                  Address: Patna, Bihar, 800001

                  Dear hdfc bank,

                  I am writing this letter in reference to the behavioural misconduct made by your employee mr danish of hdfc bank ltd, sri ram enclave 15a, arya kumar road, rajendra nagar, patna-800016, bihar.
                  Today on 03/03/2019 @ 11:41am i called him for some important imformation about my account, but he said that it is sunday and i should have common sense before calling him on off days. I told him that its not my fault that i have called him on sunday as i have not got adequate services for my newly opened business account under his supervision. After this he literally started abusing me. I am felling very bad after this imature behaviour whisch i cant expect from a employee of such a reputed bank. I am a loyal customer with hdfc bank from last 8 years but after this incedent i am feeling very low for hdfc bank services.
                  Apr 8, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 05, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We deeply regret the inconvenience caused to you. Kindly write to [protected]@hdfcbank.com mentioning your contact details, to enable us to check and assist.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    C
                    charu93
                    from Chandigarh, Chandigarh
                    Mar 3, 2019
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                    Address: Chandigarh, Punjab, 160022

                    I lost my hdfc card and hotlisted it on 14th feb 2019. Now my pending bill date is in march. When i logged in through netbanking they are showing no transactions in the card and showing no outstanding balance. The date of payment is near and i dont know where to pay the outstanding bill and how much is the amount, i have called almost all the numbers of customer care but of no use. I am only being harrassed by the poorest service of the bank. Now when the date of bill will come they will be the fastest to charge interest but when it comes to help the customer in ordeal they are nowhere to be found. They are going to ruin my cibil.
                    Please tell me if i can pay the bill of my hotlisted car on the same card number and what is the outstanding amount. Please don't harrass me anymore. I am not a free person. I have a lot to do in my life.
                    The phone banking service is pathetic as there is no option of any query about credit card.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      D
                      Deepak23031986
                      from New Delhi, Delhi
                      Mar 3, 2019
                      Resolved
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                      Resolved

                      Address: 110092

                      To,
                      Hdfc bank

                      Re: credit card number:-[protected]

                      Dear sir or madam:

                      The purpose of this letter is to serve as a written notice i am terminating my credit card account effective immediately.

                      Please close the following account:

                      Credit card number:-[protected]
                      Name on card ;- deepak kumar

                      Furthermore, send me a written confirmation letter that my account has been closed.

                      Thank you for your prompt attention to this matter.
                      Apr 7, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 04, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        J
                        Jojo89
                        Mar 3, 2019
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                        Address: Gurgaon, Haryana

                        I purchased Samsung Galaxy note mobile phone using HDFC Regalia credit card. Offer was 0% EMI and INR 6000 cashback by the retailer. But i was charged with 14% interest for my purchase and i didn't receive my cashback yet. I am a corporate customer and need to resolve this issue ASAP.

                        Credit card loan number :[protected]
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Sonali Khatod
                          from Kottayam, Kerala
                          Mar 3, 2019
                          Resolved
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                          Resolved

                          I have lost my customer id and the welcome letter from the bank containing the same. I am trying to retrieve it but in vain. Request you to please assist me in retrieving the same as i need it asap and can't proceed any further without it. My bank account number is [protected]. When i try to retrieve the same online with the hdfc website, it says invalid otp even though my registered number is receiving the otp.

                          Kindly resolve the same at the earliest.
                          Apr 8, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 05, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          You can retrieve the Customer ID as per below process. Visit www.hdfcbank.com, select NetBanking --> Click on Forgot Customer ID option Please enter requested details: -Mobile Number - Date of Birth / PAN Details / Both - Enter the text shown - Click Confirm.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            R
                            [email protected]
                            from Delhi, Delhi
                            Mar 2, 2019
                            Resolved
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                            Resolved

                            Address: 36/532 second floor New Moti Nagar, behind Milan cinema karampura, New Delhi, New Delhi, Delhi, 110015

                            Hi,
                            I have not received my debit card with in given time window as informed through email.
                            1) hdfc customer care says contact account department. But through ivr it could not be possible for me.
                            2) blue dart delivery not done saying address is incorrect. But online i can see through netbanking that address is correct in account details
                            3) blue dart didn't contact me over phone
                            4) customer service desk executive said it has been dispatched and will be delivered in 5 working days. Last thursday february 28th it should have been delivered.
                            5) i had to take one day leave from office as to avoid any problem in delivery in case of absence at home.
                            6) i can't register grievance on hdfc. I use one reference number but that doesn't help much and error occurs

                            Below is the details of email i received on 27th february —

                            *
                            We would like to inform you that the debit card no - 416021xxxxxx3109 book has been sent to your mailing address on february 21, 2019 through bluedart courier (Awb no - [protected]) and your would receive the same within 5 working days.
                            *

                            Regards,
                            Rudresh gaur
                            [protected]
                            [protected]
                            Apr 6, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 05, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            The debit card pin mailer has been returned to us for reason address incorrect. We request you to use online option to regenerate debit card pin Instant PIN change process for Debit Card is as below : Login in Netbanking and Click on Cards tab Go to Debit Card => Request section Click on Instant Pin Generation option From the Card No drop down select your card number Now enter new pin System will prompt for OTP validation, enter the OTP received On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately Note: Insta PIN generation option (through Netbanking) will not be available for Senior Citizens and those who have not registered for Third party transfer. Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways: 1. Through NetBanking Login into NetBanking Click on cards Click on Request option under Debit Card status on the left hand side Click on Pin Regeneration Select the card number and click on continue. If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice. If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address. Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address. 2. Through SMS You can generate Debit Card Green PIN through SMS banking by following below steps: Step 1: Send SMS to 5676712 from your bank registered mobile number. ( SMS format: Type REPIN<space>Last four digit of Debit Card e.g REPIN XXXX ) Step 2: You will receive Green PIN ( 6 digit OTP ) on your mobile Step 3: Visit any of nearest HDFC Bank ATM to set a 4-digit PIN. You need to be registered for SMS banking to avail of this facility. In case you are not registered for SMS banking facility, send SMS to 5676712 (SMS format: 'REGISTER<Custid><Last 5 Digits of Account Number> or Visit nearest ATM/Branch or login to Netbanking). Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP. 3. Through Branch Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may also verify your address by logging into Netbanking through "My Contact Details". Please refer the below link for the Duplicate PIN Request Form . https://bit.ly/2N3ZRJI Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://bit.ly/2Hqff0y 4. Through phone banking Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN). Kindly visit the following URL to access information on our PhoneBanking numbers: https://bit.ly/2wwwruX Charge of Rs.50 + GST towards PIN reissuance would be levied, as applicable.

                            -Nadia
                            HDFC Bank Customer Assistance
                            Mar 05, 2019
                            Updated by [email protected]                             Hi,
                            I am not sure if you have UNDERSTOOD the issue I have reported here.

                            DEAR NADIA,
                            I HAVE NOT RECEIVED MY DEBIT CARD WHICH HAS TO BE DELIVERED ON 22/03/2019

                            I am Rudresh Gaur holding a saving bank account with number [protected] at Noida sector 1 location.

                            I received call from blue dart saying that address is incorrect and card is dispatched back to HDFC Bank.

                            Online also the same comment on blue Dart against the same consignment.

                            But my address on HDFC Bank website is absolutely correct and valid.

                            Address details of my account is House No. 36/532... that is block no- 36 and house number- 532.
                            The address you provided to curior service was house number- 36532 which is incorrect

                            Regards,
                            Rudresh Gaur
                            rudresh.[protected]@gmail.com
                            [protected]
                            [protected]
                            Dec 24, 2019
                            Updated by [email protected]                             Received the debit card
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                              A
                              anujjain7
                              from Mumbai, Maharashtra
                              Mar 2, 2019
                              Resolved
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                              Resolved

                              Hdfc customer id: 61623346
                              Account number: [protected]

                              Rs 16500 was debited from bank account from thane, mumbai at 5:20 pm on 2 march 2019. The card was with me all the time in pune.
                              I already contacted the customer service and have blocked my card, upi and net banking. They provided me a reference number: mump[protected].
                              I have collected the cardholder dispute form from hdfc branch in pune. But since banking hours were over, they didn't accept my cdf. I need to report to them on tuesday now (Since monday is a bank holiday on occasion of maharshivratri)
                              I also went to the sinhgad police station (Pune) to report this theft. He asked me to submit a written application explaining the entire scenario which will be forwarded for further investigation. I have also got a copy of the same for my reference which has the stamp and signature of police officer. Though, he refused to file an official fir, but i have the official signature and stamp with me proving that i was in pune at that time and i had the debit card with me ending 7006.
                              Apr 5, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We have received your complaint and matter is under investigation. Our team will update you in 7 working days CRM no 09078279.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                M
                                MAHESH M LONDHE
                                from Pune, Maharashtra
                                Mar 2, 2019
                                Resolved
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                                Resolved

                                On 19 February 2019 at 8.04 am I went to ATM at Degaon Road SATARA .There was someone who tried to withdraw money, but there was no disbursal of his amount.After his turn I tried to withdraw rs 6000/- .There was no sound and I waited for a minute or two but no money was disbursed.So I came out.After me there was no one in the queue.It was early morning.Then I went to one more near by ATM(IndusInd) and withdrew required amount.As I was in hurry.I checked message after moving for 200 kms away and found that money is debited.I filed complaint to bank which had issued me ATM card.In response to which I have received a email stating that money was disbursed .I request the bank to check CCTV footage and confirm that money was not actually disbursed and collected by me.I am expecting bank to credit to my account Rs 6000/- as it was mistakenly debited.Host ID was:904989
                                Ref:[protected]
                                Apr 6, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 05, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Please write to us at [protected]@hdfcbank.com from your registered email id along with your account details and exact date and amount of transaction for further assistance.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  H
                                  harshitha N. M
                                  Mar 2, 2019
                                  Resolved
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                                  Resolved

                                  Hi,
                                  A credit transaction was cancelled from merchant side and the amount was refunded on 23.02.2019, but i see no update on the amount from bank side, and the customer care is of nu use, i am upset with hdfc bank customer care. This is the arn no. 75503729045027037375340 which is the proof of refund amount from merchant side.

                                  Kindly revert bank. As i have no reply from customer care too.

                                  Regards,
                                  Harshitha
                                  Apr 4, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 04, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  We request you to share the scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link: https://bit.ly/2FpUNeY.

                                  -Nadia
                                  HDFC Bank Customer Assistance.
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                                    S
                                    sanjayferoke
                                    from Thrissur, Kerala
                                    Mar 2, 2019
                                    Resolved
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                                    Resolved

                                    Address: Nandhanam house,purakkat parambu,puttekkad,(po)feroke,calicut,kerala pin -673631, Kozhikode, Kerala

                                    I have a credit card from HDFC and happened some due amount Rs.35, 000 But am paid minimum balance on every month.Recently i paid 3600 via net banking after i checked my balance amount but not seeing 6200.As per information from Ramanattukara HDFC bank team the cash on hold from credit card section

                                    Now am in hospitalized and kindly release the amount Rs.6500 am ready to close the full amount within one month,
                                    Apr 4, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 04, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit https://bit.ly/2k7MGwQ for further clarifications.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      R
                                      Rabinarayan Pradhan
                                      from Burla, Odisha
                                      Mar 2, 2019
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                                      Address: At-Pabitranagar, P.o-Parabil,P.S-Samal Barrage, Angul, Odisha, 759100

                                      I request hdfc bank to send my new credit card through India Post but bank 2 times send through blue dart courier.Courier has been returned undelivered for reason " ADDRESS UNLOCATABLE/LANDMARK NEEDED ".but my mailing address is correct.I want to know from hdfc what is the problem with India Post.
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