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HDFC Bank Complaints & Reviews

2.9
Updated: May 15, 2026
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J
Jitu Kotiya Bundi Jain
from Jaipur, Rajasthan
Mar 5, 2019
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Address: E-6, Indra market Bundi Rajasthan, Bundi, Rajasthan, 323001

Respected sir,

With reference to the above subject we are having business of wholesale trade and commission agent of agri commodities which according to msme act has been classified as n. S. Traders. Furrher we are a sole proprietorship concern which is individual by nature. From last 6 years we are availing cc limit of from hdfc bank. But due to higher interest cost and other charges and fraud with me last year seaction later are show the mclr p. A. + 1.45% p. A. My account are active the mclr p. A. + 1.85% p. A. And without my permission dabit the renewal charge in my account in view of low and competitive margin in current business scenario we have planned to shift our banking with icici bank

On our request icici bank has done sanction of our proposal and right now in disbursement process but your bank is not accepting it and threatening for 2% prepayment charges.

According to bcsbi and code of bank's commitment to micro and small enterprises under clause 5.3. H bank will permit prepayment of floating rate loans without levying any prepayment penalty.

And as per below mentioned rbi circular for individuals your organization can not charge pre payment penalty

We request your bank for waiver of charges

Request for the resolution of our complaint

Floating rate term loans
Rbi/2013-14/582
Dbod. Dir. Bc. No.110/13.03.00/2013-14

N. S. Traders bundi rajasthan
A/c no:- [protected]
Mobile no:- [protected]
Bundi rajasthan india
HDFC Bank customer support has been notified about the posted complaint.
I don’t have loan account number then how should I get my loan statement. I need urgently
Sir .
I have not any credit card. But you messaging by s.m.s. [protected]. Date 24.2.2019. To pay Rs 2950 on 15.3.2019.
Creditcard ending 1401.
Please how can do it.
Thanks
Regards
Ravi Rajan Kesari
A/c no [protected]
I was told by the bank executive (Mr Ankit Agarwal in pehowa Branch) that there won't be any membership fees on new credit card and he applied for my credit card on the same basis and now a member ship fees of rs 3000/- has been charged on my ragalia credit card.
Mera debit card abhi tak communicational adress me nahi pahucha hai. OTP use karne ka date 23.2.19 hai. Please help me.
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    J
    Jitu Kotiya Bundi Jain
    from Jaipur, Rajasthan
    Mar 5, 2019
    Resolved
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    Resolved

    Address: Dhanmandi, Bundi Rajasthan, Bundi, Rajasthan, 323001

    Respected sir,

    With reference to the above subject we are having business of wholesale trade and commission agent of agri commodities which according to msme act has been classified as kotiya and company bundi. Furrher we are a sole proprietorship concern which is individual by nature. From last 6 years we are availing cc limit of from hdfc bank. But due to cheating in interest rate and higher interest cost and other charges, i would like to move in other bank. As per last year's section letter, my interest rate should be "mclr p. A. + 1.45% p. A." but my account is active with "the mclr p. A. + 1.85% p. A." also without my permission, bank has debited the renewal charge from my account.in view of low and competitive margin in current business scenario we have planned to shift our banking with icici bank

    On our request icici bank has done sanction of our proposal and right now in disbursement process but your branch and wc team is not accepting it and threatening for 2% prepayment charges.

    According to bcsbi and code of bank's commitment to micro and small enterprises under clause 5.3. H, bank will permit prepayment of floating rate loans without levying any prepayment penalty.

    And as per below mentioned rbi circular for individuals your organization can not charge pre payment penalty

    We request your bank for reversal of extra interest and pf reversal and waiver of charges

    Request for the resolution of our complaint

    Floating rate term loans

    Rbi/2013-14/582

    Dbod. Dir. Bc. No.110/13.03.00/2013-14

    Kotiya and company bundi

    A/c no:- [protected]

    Mobile:- [protected]

    Bundi rajasthan
    Apr 6, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 06, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We can help with that. Please write to [protected]@hdfcbank.com with your contact number and email id as maintained in the credit card account. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Manoj HDFC Bank Customer Assistance
    Hey I’m Nikhil Kumar I call customer care service They are misbehaving with me then not listening properly
    Thank you
    Lilothia Nikhil's reply, Mar 1, 2019
    Misbehaving and didn’t listening properly also my problem didn’t solve
    Hi all,

    i lost my food card, did you please help me to block the card and provide me the new card, thanks.

    currently i m working in cognizant and my emp id was 602536.

    Regards,
    Vishnukumar K.
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      Pratima Awradi
      from Belgaum, Karnataka
      Mar 5, 2019
      Resolved
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      Resolved

      I am not getting otp and alert messages from hdfc

      When i try to login to internet banking i am not getting otp which is asked after i enter the username and password.
      While i carry out other transactions i am not getting otp and i am not receiving any alert messages of cash withdrawal or deposit. I am not receiving any messages at all from the hdfc bank. So please resolve this issue as early as possible....
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      3 found this helpful
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      H
      Hemanth Prasanna R
      from Chennai, Tamil Nadu
      Mar 5, 2019
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600100

      I cancelled my train tickets in irctc on 17th jan. After 2 days i received a message from irctc that it has been refunded through paytm, but still it has not been reflected in my account. The irctc asked me to approach the bank with the arn number details but they were helpless.

      The railways have replied with an arn no. To this issue 74332749022902197317388.
      Please solve this issue.
      Apr 7, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 06, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please share your Account No./Customer ID with registered contact info, transaction details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Manoj
      HDFC Bank Customer Assistance
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        P
        priyadatha
        Mar 5, 2019
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        Dear Sir,

        I would like to close my HDFC credit card asap but right now am in UAE . Kindly let me know if there any way that i could close it from here .I cannot do it via netbanking since the mobile number registered is already deactivated . Also my credit card expired . Kindly do the needful asap .
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          K
          Karann Sachdeva
          from Mumbai, Maharashtra
          Mar 5, 2019
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          Address: Thane, Maharashtra, 400603

          I have applied for a personal loan. However i was not sure of the amount that i would be requiring. I told this guy the same as i was unsure of the required amount, then also he insisted me of submitting cancelled cheque’s and other papers and assured me that i would get a call before the reimbursement happens. I didn’t get any call from the bank, no information on the emi etc. I told them even on the time of submitting the cancelled cheque that i may not be wanting as my needs been taken care off. Despite of that my account has been credited without my consent. When i called them, they said sir please don’t cancel it as it may impact their sales target. And now suddenly they have stopped responding to any of my calls. I m completely helpless at the moment. Just to highlight i didn’t sign any documents to apply for the loan and it was just done over a call.
          HDFC Bank customer support has been notified about the posted complaint.
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            Vaisakh U S
            from Bengaluru, Karnataka
            Mar 5, 2019
            Resolved
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            Resolved

            Address: Parakkal House, Edakkulam PO, Quilandy VIA, Calicut, Kerala, India., 673306

            I had already settled the credit card payment but still, i have not reached noc letter from my card #[protected]. We sent mail on daily basis but not a response to credit card team. I have paid rs. 70000/- which the full outstanding amount. Still, they bank employees not responding for my calls and when i tried to connect customer care i wonder that there is no option to call customer care agents. Kindly send us the noc letter and it is immediate.
            Jul 15, 2019
            Complaint marked as Resolved 
            No action has taken. so removing this post. thanks
            HDFC Bank customer support has been notified about the posted complaint.
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              K
              kunti546
              from Hyderabad, Telangana
              Mar 5, 2019
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              Address: Bangalore, Karnataka

              While i was booking the tickets on 28 Feb 2019, i had to do the payment online, i did also but the payment was not credited to IRTC Account also, The amount has beeen deducted from my account on that day only .So kindly check what is the isssues and please provide the solution as soon as possible re-fund the amount .
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                K
                Kiran N Reddy
                from Mudigere, Karnataka
                Mar 5, 2019
                Resolved
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                Resolved

                I have hdfc bank business regalia first credit card and i have redeemed reward points on 15-feb-2019 for e-instavouchers and i have been charged 99rs for redemption. I was asked to wait for 4 business days to receive the vouchers worth rupees 1600+ but till now i have not received it and no response from hdfc bank customer care team...
                Very bad experience especially in the matter of credit card...
                Order no: [protected]
                Apr 11, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Mar 10, 2019
                Updated by Kiran N Reddy
                I have not received any response from HDFC bank till now very bad experience with hdfc credit card.

                KIRAN N
                [protected]
                Verified Support
                Mar 10, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Manoj
                HDFC Bank Customer Assistance
                Mar 20, 2019
                Updated by Kiran N Reddy
                Contact details:
                KIRAN N
                [protected]
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                  R
                  Royfaz
                  from Bengaluru, Karnataka
                  Mar 5, 2019
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                  Address: Bangalore, Karnataka, 560032

                  I from bangalore is a loyal customer of hdfc for more than 6 years now and i have never fallen short of my payments anytime. I have a few loans running with you currently and i have been paying that on time. Unfortunately since two months its getting a little difficult for me to pay the outstanding amount of my credit card however i am still paying the personal loan emi and my credit card loan emi on or before my due date. I have been getting calls from the collection department every now and then and i have been harassed by the unprofessional behavior from the same dept. Executives. They treat me like a thief and sound very rude. I am mentally disturbed by the bank, on the 28th feb 19 i got a call from the collection dept.in regards of my credit card due and i had informed the executive that i shall make the payment tonight before 10 pm ist, the executive asked me to at least make a payment of rs.3000/- in fact i paid the minimum due of my credit card which was approx. Rs 7, 300 on the same day. The next morning i received a message from the bank stating that my updated account balance was -61, 366.21 it was quite disturbing as the bank didn’t give any intimation for bringing my balance to negative. Wherein i had rs 23, 630 which was gone as well. I felt that this act of bank was very unforfessional. I felt very disappointed and regretted of being a part of hdfc for such a long time. Never bank with them.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    L
                    lebaka
                    Mar 5, 2019
                    Resolved
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                    Resolved

                    Actually i have opened account in hdfc bank one year back. Due to non maintainence my account is negatively charged for 8000 rs. I need to move this hdfc account to my salary account. Can you please help me to remove negative charges in hdfc account so that i can move it as my salary account. Kindly help by removing negative charges in hdfc bank.
                    Apr 6, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 06, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    You are requested to visit your account branch or nearest branch with regard to your requirement and our branch official will check and assist you. Kindly visit the following URL to access information for the complete address details of our Branches: https://bit.ly/1FVOjPE.

                    -Zubin
                    Customer Assistance.
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                      V
                      vijay655173
                      from Hyderabad, Telangana
                      Mar 5, 2019
                      Resolved
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                      Resolved

                      Address: 521175

                      Hello sir
                      I have paid the total due amount of my credit card with number [protected]. And i request you to send me a copy of the "no objection certificate" for the payment that was done on my hdfc bank credit card# [protected].
                      I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.
                      Apr 10, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 05, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and request you to contact our debt management executives at:[protected]/49187504 for any queries in this regard.

                      -Anay
                      HDFC Bank Customer Assistance
                      My late father had a two wheeler loan having loan account no. LOTW[protected] from Centurion bank of Punjab. We never received the NOC. The the Centurion bank of Punjab is now merged in HDFC bank, it is requested to look into the matter and do the needful.
                      I went to deposite money in the HAYATPUR branch in gurgaon
                      The behaviour of the staff was rude
                      Especially the lady on the cashier counter
                      And the one on the another counter
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                        P
                        pkrai9583
                        from Noida, Uttar Pradesh
                        Mar 5, 2019
                        Resolved
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                        Resolved

                        Address: Devika Tower Nehru place, New Delhi, Delhi, 110044

                        Dear team after verification call you have not verification is my house my application status atleast same condition why are send msg and call also for use your services after complete discuss then apply for card and youir executive direct visit my office address and collect document but my house verification is not complete i request please check and update.
                        Apr 10, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform you that the application for credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          A
                          ayab
                          from Delhi, Delhi
                          Mar 5, 2019
                          Resolved
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                          Resolved

                          I recently applied for hdfc credit card and i received a mail from bank side that your application is declined, but now i receive a text message on my number that your otp for credit card is this and generate your credit card pin instantly calling through net-banking. I am worried for my card status.

                          Please provide me correct information about my credit card

                          Thanks and regards
                          Nipun sharma
                          Apr 8, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 05, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We'd like to help you resolve this at the earliest. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete name & address, and your contact number & email ID. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          Customer Assistance.
                          Hi,

                          I just found out that an amount of ₹29.42 was deducted from my account as of today. I haven't done any foreign or international transactions whatsoever.
                          I am having salary account with hdfc many times Rs.29.50 has been charged for more ATM transaction for every single rupee detection your bank should have send a msg for amount detection but without a intimation you people detected the amount.

                          Is this best bank behavior with the customer ?
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                            J
                            jaineshdave
                            from Surat, Gujarat
                            Mar 5, 2019
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                            Address: Vadodara, Gujarat, 390006

                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5221 without my concern on date:02/02/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                            Oneassist relationship number : [protected]
                            Name :- jainesh rashmikant dave
                            Mobile no. :- [protected]
                            Credit card number ending :- 5221
                            HDFC Bank customer support has been notified about the posted complaint.
                            Mar 05, 2019
                            Updated by jaineshdave
                            cancellation of one assist membership
                            Dear Jainesh,

                            Greetings from OneAssist,

                            As per the telephonic conversation with Ms. Ashwini, your cancellation is under progress vide service request number 4034330. You are entitled for a refund of 949/- which will get credited in your account within 5 to 7 working days.

                            Regards,

                            Team OneAssist.
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                              Madhu Addanki
                              from Hyderabad, Telangana
                              Mar 5, 2019
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                              Address: Hyderabad, Andhra Pradesh, 500081

                              Hi team,

                              My credit card number ending with *5050 has been blocked due to some unauthorized transaction. Unfortunately i have paid credit card bill of rs 603 to the card number ending with *5050 and the remaining credit card bill to new card number ending with *1153 for month of january but still that amount is reflected in february statement. Please try to resolve my issue asap as i need to make the payment before 8th of march.

                              I have already posted a complaint regarding this before but i couldn't get complete resolution to my query. Below are the statements for jan, feb and my savings account statement which shows that i have already done with my payment in january.

                              I would be grateful if some one assist me for my queries through phone call.

                              Thanks,
                              Madhuveena
                              Madhu. [protected]@gmail.com
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Preru3dec
                                from Delhi, Delhi
                                Mar 4, 2019
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi

                                One bank employee issued me credit card even after denying. I went to the bank for reapply for my lost debit card.
                                When i received credit card, i canceled the card via customer care as i am not able to maintain the credit card.in the middle i checked with the customer care, he said it is blocked. Now they are saying it is active and sending me bills, i am not using the card and i want to cancel the card and not getting any help with hdfc care.
                                Please help me

                                Regards
                                Prerna kushwaha
                                Apr 10, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 05, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken note of your comments expressed and request you to reconsider your decision and provide us with more opportunities to serve you. In the event, you still wish to cancel the credit card, we request you to send us a duly signed form available at the below link to the below mentioned address for us to do the needful. https://bit.ly/2so3bG3 HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Mar 09, 2019
                                Updated by Preru3dec
                                Do I need to pay the unnecessary charges I have billed with. Since, I have not used the card.
                                I am a premium account holder with Hdfc BARAMATI branch.I had approached the branch for autopay issues on my debit card. The issue was not solved due to untrained staff. I was insulted in front of many customers by one of your staff named Archana Takle. I request you to look into the matter seriously.
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                                  Bittu700
                                  from Gopalganj, Bihar
                                  Mar 4, 2019
                                  Resolved
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                                  Resolved

                                  Address: AT- SAREYA WARD NO 04 NEAR BANJARI MORE, Gopalganj, Bihar, 841428

                                  I have been applied for a new credit card after few days ago
                                  And a hdfc representative has verify my office address
                                  When i check my application status on hdfc official website with my application no then error msg showing on screen that is no record found
                                  My application no is: [protected]
                                  Apr 8, 2019
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 05, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to provide us the following information to enable us verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive. You may write to us at: [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line and we shall assist you.

                                  -Zubin
                                  HDFC Bank Customer Assistance.
                                  Hi team,

                                  As per customer care info. we can't change the payment date. which I think its wrong because I used to get a salary on 8th of every month and my payments date is 1st of the month. I always have to take money from friend and pay the billing to avoid penalty
                                  I got 500rs torn note from HDFC ATM but bank can't exchange that note
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                                    A
                                    akashbsp1997
                                    from Burla, Odisha
                                    Mar 4, 2019
                                    Resolved
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                                    Resolved

                                    Address: Bhadrak bypass road, Bhadrak, Odisha, 756100
                                    Website: netbanking.hdfcbank.com

                                    Previously i had logged on to hdfc netbanking and clicked on cards tab there. I applied for a credit card and then it showed, "your request cannot be processed temporarily. We regret the inconvenience caused." now i have a pre-approved credit card offer but i cannot apply because even after 4 months the same message is showing on cards tab. Even after numerous calls to bhadrak branch office and kolkata head office this cannot be resolved
                                    Apr 5, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 05, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments expressed and request you to visit the nearest branch for any assistance in this regard.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      polarao
                                      from Mohali, Punjab
                                      Mar 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Telangana

                                      Hi sir,
                                      Without any reason hdfc credit co. Declined my application reference no.16l[19b[protected]s3]. But one day ago an executive representative call ask me for address they want to know for my credit card progress, but suddenly they without provide me hdfc credit card email me that my application declined, i requested to you kindly successfully progress my credit card application for get my credit card
                                      .
                                      Thanks and regards,
                                      Polarao g.
                                      Apr 9, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 05, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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