HDFC Bank Complaints & Reviews

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

The debit card pin mailer has been returned to us for reason address incorrect. We request you to use online option to regenerate debit card pin Instant PIN change process for Debit Card is as below : Login in Netbanking and Click on Cards tab Go to Debit Card => Request section Click on Instant Pin Generation option From the Card No drop down select your card number Now enter new pin System will prompt for OTP validation, enter the OTP received On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately Note: Insta PIN generation option (through Netbanking) will not be available for Senior Citizens and those who have not registered for Third party transfer. Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways: 1. Through NetBanking Login into NetBanking Click on cards Click on Request option under Debit Card status on the left hand side Click on Pin Regeneration Select the card number and click on continue. If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice. If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address. Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address. 2. Through SMS You can generate Debit Card Green PIN through SMS banking by following below steps: Step 1: Send SMS to 5676712 from your bank registered mobile number. ( SMS format: Type REPIN<space>Last four digit of Debit Card e.g REPIN XXXX ) Step 2: You will receive Green PIN ( 6 digit OTP ) on your mobile Step 3: Visit any of nearest HDFC Bank ATM to set a 4-digit PIN. You need to be registered for SMS banking to avail of this facility. In case you are not registered for SMS banking facility, send SMS to 5676712 (SMS format: 'REGISTER<Custid><Last 5 Digits of Account Number> or Visit nearest ATM/Branch or login to Netbanking). Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP. 3. Through Branch Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may also verify your address by logging into Netbanking through "My Contact Details". Please refer the below link for the Duplicate PIN Request Form . https://bit.ly/2N3ZRJI Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://bit.ly/2Hqff0y 4. Through phone banking Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN). Kindly visit the following URL to access information on our PhoneBanking numbers: https://bit.ly/2wwwruX Charge of Rs.50 + GST towards PIN reissuance would be levied, as applicable.

-Nadia
HDFC Bank Customer Assistance

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We have received your complaint and matter is under investigation. Our team will update you in 7 working days CRM no 09078279.

-Nadia
HDFC Bank Customer Assistance

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please write to us at [protected]@hdfcbank.com from your registered email id along with your account details and exact date and amount of transaction for further assistance.

-Zubin
HDFC Bank Customer Assistance

Mar 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share the scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link: https://bit.ly/2FpUNeY.

-Nadia
HDFC Bank Customer Assistance.

Mar 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit https://bit.ly/2k7MGwQ for further clarifications.

-Nadia
HDFC Bank Customer Assistance

Mar 02, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!

Your concern pertaining to E-Nps account has been forwarded to HDFC Bank E-nps unit.
You are requested to write to Anand.[protected]@hdfcbank.com.

Regards
Customer Care
HDFC Securities Ltd

Mar 14, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!

We sincerely hope your concerns in this regards have been addressed.

Regards
Customer Care
HDFC Securities Ltd

Mar 03, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your loan account no/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Mar 02, 2019

HDFC Bank Customer Care's response Dear Customer,

There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + Difference in foreign currency Rate (Its the difference in foreign currency rate on the date of the transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of the transaction. You can also refer the following link on our website for the charges applicable: https://bit.ly/1lVQ3zP

-Nadia
HDFC Bank Customer Assistance

Mar 02, 2019

HDFC Bank Customer Care's response Dear Customer,

As your query pertains to HDFC Securities, we request you to write to them at [protected]@hdfcsec.com, who will ensure that your query concerning your Trading account is resolved at the earliest.

-Zubin
HDFC Bank Customer Assistance

Mar 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Please write to us at [protected]@hdfcbank.com and share us the branch name and address where you have submitted request for re-designation of your account. Please also share your account and contact details in your email.

-Zubin
HDFC Bank Customer Assistance

Mar 01, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your credit card, we request you to contact our Debt manager at Delhi[protected]/66668102.

-Zubin
HDFC Bank Customer Assistance.

Mar 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at [protected]-702 for any queries in this regard.

-Zubin
HDFC Bank Customer Assistance