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HDFC Bank Complaints & Reviews

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Updated: Dec 15, 2025
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HDFC Bank reviews & complaints page 887

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S
Srinivas004
from Visakhapatnam, Andhra Pradesh
Sep 7, 2018
Resolved
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Hello,

I have done an imps transfer on september 5th from hdfc bank and i got a message saying that due to technical reasons the transfer didn’t go through and it shows that the processor is down.

I went to the bank but the people there are unaware how to clear the problem and said that i would be getting a call but i never did.

It’s been 2 days but still haven’t got my money back.
Oct 8, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account/customer Id, the screenshot of the error, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    D
    Dr.Pradyumna Misra
    from Allahabad, Uttar Pradesh
    Sep 7, 2018
    Resolved
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    Resolved

    Address: Lucknow, Uttar Pradesh, 226010

    Dear sir,
    My credit card no. ([protected]) expired on aug 2018. The renewed card was probably sent but i have neither received card or any information or call from bank or courier service regarding the credit card.
    Bank has not called before dispatching the credit card.
    Courier service has not called or left any message regarding delivery of credit card.
    Please help me to resolve this issue.
    Regards
    Oct 14, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 10, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We observe that your Credit Card was returned undelivered due to reason "Residence/office closed". In view of the same, we request you to confirm your mailing address and request for re-dispatch of Credit Card by contacting our PhoneBanking officers at any of our 24 hour PhoneBanking numbers mentioned in the following URL https://goo.gl/PZVRdg

    -Manoj
    HDFC Bank Customer Assistance
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      A
      ankuranki
      from Delhi, Delhi
      Sep 7, 2018
      Resolved
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      Resolved

      Charges have been implied on my account without any information / intimation by any means for minimum amount balance to be maintained. This is a serious crime or cheating at bank's end and i have valid proofs to prove this. I have been associated with hdfc since 2014 and recently without any information, charges are getting implied to my account for non maintenance which was not there till april 2018. No communication has been shared and all of a sudden these charges have been implied. If my complaint is not addressed properly, i will be bound to take a legal action against bank. My email address is ankur. [protected]@gmail.com for reference.
      Oct 9, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 07, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please share your Account No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Anay
      HDFC Bank Customer Assistance
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        H
        himani85
        from Mumbai, Maharashtra
        Sep 7, 2018
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        Address: Bangalore, Karnataka, 560037

        Hi I got Below SMS from HDFC yesterday:

        Dear customer Mandate reference no HDFC[protected no] issued to AVA LIFESTYLE PRODUCTS AND SERVICES P L with value of Rs.807 and frequency ADHO is received today for processing. in case of any issue please get in touch with your branch.

        I don't know about what's this transaction is??
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          S
          Sanny_prajapati
          from Noida, Uttar Pradesh
          Sep 7, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110091

          Hi hdfc team,

          So recently, i joined a new company and as per the company policy they opened an salary

          Account on hdfc. The sales person persisted me to get the credit card so i applied for hdfc

          Credit card & submitted all the required documents and information for application form.

          I was confident of getting my card application approved. After a day or two received

          Multiple sms regarding credit card processing, one of those sms was this :
          "dear applicant your hdfc bank credit card app ref no [protected]n1 is approved in

          Principle subject to internal checks"

          But few days later i received mail from bank that they are incapable to process my

          Application without specifying any reason. Following is the mail:

          Dear sir/madam,
          Subject : your credit card application reference no. [protected]n1
          Thank you for your interest in hdfc bank credit card.

          "we wish to inform you that your application has been considered in line with the bank's

          Internal credit policy (Which is based on a combination of financial and related criteria

          And/or statistically determined scores to assess credit eligibility) and operating/credit

          Processes (Which include a combination of verifications, credit bureau reports and

          Document verifications). We regret to inform you that we are unable to approve your

          Application as it does not meet the above mentioned internal criteria of the bank.

          Please be assured that our inability to approve the credit card application does not

          Reflect in anyway on your credit standing or your financial stability."

          What a # response to my application..! If someone is reading this message from hdfc

          Credit risk team, have the guts to send me the specific reason for rejection.

          It is really disappointing that after collecting all the docs and verifications still not

          Giving the reason. This also makes feel insecure about our document to be miss used like

          Pan card, aadhar card, bank statements, pay slips as all these are private properties.

          So hoping to get some solution.

          Sanny
          Credit card ref no.- [protected]n1
          Email - [protected]@gmail.com
          Oct 16, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 12, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

          -Anay
          HDFC Bank Customer Assistance
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            K
            Keerthana Sadasivam
            from Chennai, Tamil Nadu
            Sep 7, 2018
            Resolved
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            Address: Chennai, Tamil Nadu

            It never asked for a pin for food card. I lost my card & now i got a new card replacing the old. But new food card is asking for pin but i was not given any pin number.

            Could you please reset my food card pin number & provide the same.
            New food card card number is xxxx xxxx xxxx 7740

            Kindly do the needful or let me know how to reset on my own...
            Oct 17, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 10, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            You can reset your ATM PIN for prepaid through netbanking by following below steps: Log on to www.hdfcbank.com Select 'Prepaid/Forex Cards' tab under 'Login' section. Select My Request -> Set ATM PIN Select the active card (radio button) Answer the secret question and answers, mention Date of birth, card expiry details and submit. You will receive an SMS/e-mail alert on your registered mobile number/email address on the successful confirmation of change of ATM PIN.

            -Manoj
            HDFC Bank Customer Assistance
            Hi,
            Am Shankar I was cleared my out standing amount and closed my credit card 6 months back but still showing due in cbill. I need NOC for end of 3326 credit card.
            Contact-[protected]

            food card pin not issued - Comment #3203486 - Image #0
            food card pin not issued - Comment #3203486 - Image #1
            food card pin not issued - Comment #3203486 - Image #2
            food card pin not issued - Comment #3203486 - Image #3
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              K
              kapil lokhande
              from Pune, Maharashtra
              Sep 7, 2018
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              Address: 411048

              Dear sir/madam,

              This is with regards to emi for my hdfc personal loan account no[protected].

              I had taken a personal loan from hdfc bank two months back and my emi due date is 4th of every month for rs 4025/-. As my emi’s due date was 4th, same day in the morning itself rs 10435 was deposited in my account around 12noon. However, even when my account had sufficient balance the emi didn’t get deducted from my account for the personal loan. I was under an impression that it might have been due to some technical issue from the bank and it will get deducted at a later date however when i checked my bank account today found that the bank deducted my emi amount along with a late fee of rs550 which was really shocking for me.

              I called your customer care no few minutes ago to speak with the executive and what she advised me that it was because the bank runs an auto debit system in the morning around 10am. I was never aware of this nor did the bank ever inform me that if my emi due date is 4th then i need to update my bank account before 10am in the morning. So, there is no fault from my side.

              Request you to do the needful from your side to refund my late fee which has been deducted incorrectly.

              Your sincerely

              Kapil lokhande
              +1 photos
              HDFC Bank customer support has been notified about the posted complaint.
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                H
                Harsh Reigns
                from Dehra Dun, Uttarakhand
                Sep 7, 2018
                Resolved
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                Address: Firozpur, Punjab

                I have payed tha last emi of my car but the bank is not issueing the noc they are asking for money that if you will pay us 1535 rs. Then we will give you your noc but i have submmited to hdfc bank staff that during loan period my account was having sufficient amount to be debited for the payment of last emi but they were telling me that your account was not having sufficient amount to be debited and now asking for a fine of rs 1535 then we will issue your noc. My car loan detail or loan id is 33200448
                Oct 15, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 10, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue with in 5 working days on your register e-mail ID.

                -Manoj
                HDFC Bank Customer Assistance
                Verified Support
                Sep 14, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We wish to inform you that kindly provide us with the self-attested copy of bank statement for State Bank of Patiala account no. 5514XXX18153 for the period 01-May-18 to 15-Jun-18 for necessary action in the matter on [protected]@hdfcbank.com for further assistance.

                -Manoj
                HDFC Bank Customer Assistance
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                  S
                  sonali.sinha123
                  from Hyderabad, Telangana
                  Sep 7, 2018
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                  I have not received my credit card from the time my previous credit card was expired.Its been a year now.I dont know what happened as I came to know that it was been sent but it never reached me.Please help on this on an urgent basis.
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                    A
                    Anand R Krishnan
                    from Bengaluru, Karnataka
                    Sep 7, 2018
                    Resolved
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                    Resolved

                    Address: 560017
                    Website: www.hdfcbank.com

                    Had submitted my id proofs - pan card copy, aadhar card copy, company id card copy, residence address copy - to hdfc bank representatives for the purpose of applying for credit card, on 10-aug.
                    Though they assured delivery of card within 7-10 working days, there has been absolutely no progress or any update for 3 weeks!

                    On asking to cancel my application & return the documents i had submitted, there has been absolutely no response and there is no way to raise a complaint regarding this. None of my calls are returned by the rep who took my documents!
                    Writing to priority redressal has been useless too as they always reply with some standard mail template without even bothering to check the status

                    Screenshot attached shows application in process, but this has been like this since 10-aug
                    Oct 8, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 07, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We're sorry to hear that. Please share your card application number, mode of application, date of application, complete address of the branch, complete name and your contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of mail so it'll help us track e-mail.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      A
                      achyute
                      from Revelganj, Bihar
                      Sep 15, 2018
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                      Address: East Singhbhum, Jharkhand, 831001

                      I have hotlisted my card and insurance has been charge for that which I have not opted for..kindly check and confirm...
                      I am very disappointed for this type of service ...I have never given issunens for insurance...how it's done .. without my permission ... Kindly check...?
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                        S
                        Sayed Salim Ali
                        from Mumbai, Maharashtra
                        Sep 7, 2018
                        Resolved
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                        Resolved

                        Website: payzapp

                        Hi,

                        I was trying to load 21, 000 on 5th september from my mobikwik virtual card though the amount got debited from my mobikwik but didn't get credited to my payzapp account. As instructed by payzapp representative i have sent the details to mobikwik asking them to check however i got an information from them stating that the transaction was settled. Kindly look into matter and credit the amount.
                        Oct 8, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 07, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: https://t.co/Eg9kTpcUHb with the ref ID PZ[protected] in the comment box for us to track it.

                        Anay
                        HDFC Bank Customer Assistanec
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                          S
                          from Mumbai, Maharashtra
                          Sep 7, 2018
                          Resolved
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                          Resolved

                          On 3 sep 2018 i tried to book train ticket through bhim upi, in which transaction got failed but balance got deducted from account balance for twice.

                          Post which i tried to follow up with the irctc customer care in which they have updated that money resides on bank itself only, as money was not transferred to their account.

                          However after these i've taken follow up hdfc bank customer care and they confirmed me that on 4th september my money will get credited to my account but still awaiting for that. Also for which i'm taking several follow up the hdfc bank but my call is kept on hold for than 1 hour approx and get my call get disconnected. These i tried thrice.

                          Really fed up with the customer care of hdfc bank. Request you to intervene in this case and help us to resolve the issue asap.

                          Please find the below transaction details for reference.
                          *[protected]
                          *[protected].

                          Yours faithfully.
                          Sep 10, 2018
                          Complaint marked as Resolved 
                          Bank has initiated my concern and credited the amount in my account. Thanks for your support.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 07, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            Z
                            Zuli
                            from Jaipur, Rajasthan
                            Sep 7, 2018
                            Resolved
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                            Resolved

                            Address: Jaipur, Rajasthan, 303106

                            Hdfc bank bank, paota, jaipur, rajasthan home branch not open at the time 10:00am. Home branch manager attend classes of member at the 10:30 am. Customer waiting for deposit self. But they could not deposit at the time.
                            Hame bhut wait krna padta hai deposit ke liye, iss ke bare me unko kahte hai to koi dhyan nhi dete. Kai bar to time 10:00am to 11:00am tk ho jata hai. So please help us
                            Oct 9, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 07, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your contact number, the Complete address of Branch where the issue was faced as per website ( Along with IFSC code) and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              J
                              Janiwin
                              from Mumbai, Maharashtra
                              Sep 7, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600100

                              Loan settled no objection letter received but cibil entry not changed
                              Premium car loan account number 28307172 name r. Janakiraman mobile number [protected]
                              Loan period end and all dues settled by me and they said one time settlement all the transection will be closed
                              But the saving bank dormate account they collected by me wrongly rupees 3000/- without any information i have lost cheated by bank
                              My email id [protected]@gmail.com
                              Oct 8, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 07, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We take this opportunity to clarify that all Banks are required to provide their customer database to regulatory authorities periodically. All financial institutions governed by RBI guidelines update such information to CIBIL (Credit Information Bureau of India). This is done in the normal course of business. Hence, the Bank through this does not attempt to influence any financial institution on their discretion of approval /disbursement of credit.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                S
                                Suresh4anu
                                from Kandla, Gujarat
                                Sep 7, 2018
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                                Address: Ahmedabad, Gujarat, 380001
                                Website: [email protected]

                                Dear all,

                                I am ex - employee of our organization my self suresh rajput. Emp code is 157722 and agency code is 00695225 i have required my uan no.
                                I have several many times calls pf department and hdfclife hr office no body to given me.

                                My pf no. Is mh/ban/211273/619333
                                So kindly provide me my uan no. On its urgent basis for withdrawal pf

                                Thanks and regards
                                Suresh rajput
                                [protected]
                                [protected]@gmail.com
                                HDFC Life customer support has been notified about the posted complaint.
                                Hello Team,

                                I had already made the premium payment on 30/04/2018.But I thought it was not done hence did the payment on 04/09/2018 again.
                                Client ID : 35728088

                                Premium Details: 18428580
                                Payment: 50000

                                Request you to refund back the extra amount
                                HDFC Life Customer Care's response, Sep 22, 2018
                                Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.
                                My name is Deepali Golwankar and my Policy No.17629067.
                                The policy premium amount was due on 26/08/2018.
                                The amount was not deducted for the month of August, 2018.
                                Please check and confirm the same to me.
                                HDFC Life Customer Care's response, Sep 22, 2018
                                Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.
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                                  sunny rocks19
                                  from Nagar, Rajasthan
                                  Sep 7, 2018
                                  Resolved
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                                  Resolved

                                  Address: Indore, Madhya Pradesh, 452016

                                  I had purchased a mobile phone using hdfc cashback offer on 13/05/2018
                                  The offer stated that by 30th august, 2018 the cashback will be credited but it's already 7th september now and in my creditcard statement for the month of august the cashback is not reflected yet. I have not received the cashback and hdfc helpline are not providing sufficient details
                                  Its a fraud!
                                  Hdfc bank is a scam...
                                  Please contact me on:
                                  [protected]
                                  [protected]@gmail com
                                  Oct 16, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 07, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your Card No., transaction details, offer details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    Patelavi2701
                                    from Mumbai, Maharashtra
                                    Sep 6, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400097

                                    The one assist plan is activated in my hdfc credit card with my permission. I m not liable to pay any charge or any fees. Details of
                                    Hdfc credit card no-xxxxxx0446
                                    Mobile -[protected]
                                    [protected]@gmail.com
                                    I have got msg for fee of 1399 for one assist plan. As i have not subscribe any plan pls cancel the plan on urgent basis.
                                    Pls do needful.
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Avinash,

                                    We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that we can assist you in your case.

                                    Regards,

                                    Devendra,

                                    OneAssist, Social Media Team.
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                                      S
                                      Subhashini Madhavan
                                      from Mumbai, Maharashtra
                                      Sep 6, 2018
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                                      Address: 620006

                                      I am a 54 year old woman with arthritis and heart problem and walked a number of times since last year to close my account. Finally 4 months back i sent a letter and couriried them to close my account and again asked me to come in person. My account login id is 12661886 They are torturing me and asking me to pay non maintainence account. I dont have any income and entirely dependant on my children.
                                      Since i cannot walk to the bank, I request to send your executives to my home, if you want anything personal to be signed or send a courier.
                                      With regards,
                                      Mrs Subhashini Madhavan .
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Deepa Krishnareddy v
                                        from Bengaluru, Karnataka
                                        Sep 6, 2018
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                                        Hi Team,

                                        I am trying to reach everyone and i am not getting right response from HDFC bank.

                                        we have done transction with clear trip through HDFC card
                                        card no[protected]
                                        Name-Devi Mallappa
                                        HDFC complain no-1653695

                                        I have raised ticket and i am waiting in airport these buggers made to wait and upon that no response they get email from cleartrip first after that we wil refund .

                                        I cant even wait and bcoz i will gonna loose my life now it will be responsible for HDFC.

                                        Please call me and update me at the earlist.

                                        Please find the attached screenshot from clear trip.can u please refund now immidiatly.

                                        Regards,
                                        Deepa
                                        +1 photos
                                        HDFC Bank customer support has been notified about the posted complaint.
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