I (Sivananda. R) have taken loan of 10 lacs in may 2017, it was online instant approval, no where it was mentioned regarding pre closure charges. After paying emi for 1 year i have gone recently to bank to close my loan account by paying the outstanding amount, they have charged me 5% as pre closure charges, which is utterly unfair, why the bank does not highlight about charges at least by mail?? Even after paying 1 year emi 's regularly why should i be burdened with 5% pre closure charges? I even have salary account in icici bank (White field branch, bangalore) almost since 6 years? Why there is no concession in pre closure charge, 1-2 % is reasonable but why it has to be 5%, it just looks like we get instant approval, pay emi's pay n number of charges too if we incline to foreclose it. Even when i try to speak with bank officials they have bluntly said its 5%, i am highly disappointed with icici, other banks do not have such exorbitant charges!! Huge disappointment, i need my preclosure charges as refund? Why is the bank burdening salaried employees like me?? My loan account - lpbng[protected]? Request to redress my grievance
Jul 8, 2018
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
ICICI Bank Customer Care's response Dear Sivananda. R,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
My contact number [protected]
UID (a54i9x)
My mail id :mr.[protected]@gmail.com