Paynimo / TechProcess Payment Services Complaints & Reviews

Address: Ambala, Haryana, 134003

Sir,
I have made transaction for registration in punjabi university two times in 2 days one by netbanking one by debit card both of the times money is debited but didn reach punjabi university... Kindly refund the money as soon as possible
Total money is[protected]/transaction)

Ref no for
Netbanking transaction ref no[protected]
Date - 27/7/2018
Time - 4:28 pm

Debit card ref no[protected]
Date - 28/7/2018
Time - 3:47 pm

Plz refund it as soon as possible

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

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V

veekay7777

from Nashik, Maharashtra

Jul 31, 2018

I made payment by netbanking of rs 1034.5 on 25 july 2018, 12.45pm.To maharashra online against my application no.-[protected]ebd3a9,
but payment not done, error massage shown, but amount deducted from my bank ...
I have to make payment again ...I made it by card payment successfully today-.26/7/18
i want you to refund my amount of rs.1034.5/-

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V

vasuvadla

from Hyderabad, Telangana

Aug 1, 2018

Transferred to Margadarsi Chit Fund Rs. 10000/- but not credited to Merchants account but deducted from my savings account

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Address: Ghaziabad, Uttar Pradesh, 201002

Please provide the details of rs 588663.00 made on 20.7.2018 from punjab national bank kavi nagar branch ghaziabd u. P in account of salasar techno engineering ltd vide a/c no [protected]. It is necessary for us, because
Payment details of rs 588663.00 has been misplaced. As per our company rules before post the payment in books, this should be certified by authorised signatory.

Thanks
Pawan kumar goyal
Manager accounts
[protected]

Sep 2, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.

Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:

In case the amount debited from your account, kindly provide us the updated bank statement for the same.

Regards,
Customer Service
Techprocess Payment Services Pvt Ltd

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Address: Chennai, Tamil Nadu, 600005

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7 Comments

Address: Lucknow, Uttar Pradesh, 226031

@techprocess The issue in reference to my previous complaint has arised again yesterday when I tried to pay the bill amount with same card details as given before and the transaction failed with the same error message and the amount got debited from my bank account. I have attached the screenshot along. The transaction was made at 19:08 pm yesterday i.e. 23 july. The card number is 6070 93XX XXXX 8971

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Jul 29, 2018

Updated by Neharika Chauhan @techprocess I'm awaiting a response. It has been 5 days now since I lodged my complain.

Aug 12, 2018

Updated by Neharika Chauhan Please refund my money if has been 20 + days now since I lodged my complain and you people haven't even responded to me yet, this is seriously irresponsible of you.

Aug 12, 2018

Updated by Neharika Chauhan it*

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J

[email protected]

Nov 5, 2020

Dear sir,
Please refund my money Rupees 425.08 in my bank account .
Marchant name-TECHPROCESS
TRANSATION ID[protected]
BANK-INDUSIND BANK
TRANSATION DATE &TIME-05NOV2020 TIME-11:21:26

Rgds
Jaiveer singh

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I ordered books via paynimo online money transfer while my money was detected from my bank account but but not transfer to tntextbook crop. So please refund my money. Date of detection 23.07.208 and money rs.1252.
Ac details:
Account details
Arulanandam. G
A/c no: [protected]
Ifsc : ioba0001154
Micr:[protected]
Branch : l. Endathur (1154).

Aug 24, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

We would like to inform you that on the basis of the given details we are unable to trace any records at our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

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R

RK@1949

from Bengaluru, Karnataka

Jul 26, 2018

I have paid rs.1459/- on 20th july 2018 rough net banking to uppcl cc .The reference number is : igadzsjdr5. But, payment receipt has not generated on website even after waiting.The Bank is showing money has been debited from my account .

Rajendra Kumar Sharma

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R

rithika jayakanthan

Mar 14, 2021

Sir I order book from tecxtbookcrop n 14/03/2020 throungh online and money was debuted from my bank account but in website it showing payment wass not done please refund my money

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M

Monnika Singaravelu

Dec 22, 2021

Hello sir,
I ordered 2 books today and payment is debited from my account but in website it shows my payment is not done yet. My order id is TBC21TA928782, can you kindly say did you receive the payment? Shall I get books sir?

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Portal : portal. Bsnl.in
Payment gateway : techprocess payment services
Transaction amount : 1115
Transaction id :[protected]
Date :23/07/2018
Time : 08:32:35

Dear sir
I am complaining you about the same issue twice within a span of one week. I again tried to pay my bsnl bill of amount - 1115 and same thing happens the amount got deducted but recharge status is still pending.

I would like the amount deduced to be returned and also requesting you guys to resolve this glitch issue as soon as possible. As i hope i don't need or want to stop using your services in future.

Aug 30, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]

BANK REFERENCE NO:- [protected]

We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end.

Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected]

You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account.

Regards,
Customer Service
Techprocess Payment Services Ltd

Verified Support

Jul 26, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
Bank Reference ID:[protected]
Merchant transaction ID: FCDR[protected]
Transaction Amount: 1115.0
Transaction Date:[protected]

We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end.

Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on 23.07.2018

Regards,
Customer Service
Techprocess Payment Services Ltd

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Hi sir/mam,

I have done online payment for MBA tution fee of Rs. 8496.98 on 16 July 2018 using my credit card through indian bank via paynimo gateway system. E-receipt has not generated but the amount has been debited from my credit card. Its been more than five days but amount is not refunded to ky acciunt yet. Please check and do the needful at the earliest.

Aug 23, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the 9 Digits Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

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S

shubham1311

from Udaipur, Rajasthan

Jul 23, 2018

Dear team,
transaction for R.S.E.B (AVVNL) for the appliction of Post AEN the form fees paid from bedit card and it is deducted from my Kotak bank account but the fees is not paid. Contact to the bank they are saying to check with payment getaway. Transaction no. is[protected].

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P

pushpinder choudhary

from Gurgaon, Haryana

Jul 23, 2018

R/sir,
I have done my exam fee payment online at udaan.nic.in through your portal(paynimo) .Fee (₹2539.83) has been deducted from my. Account. but it didn’t generate the receipt. sir it’s my request to send my money back.

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A

ashwani1234

from Ahmedabad, Gujarat

Jul 23, 2018

I am trying to pay MNIT Jaipur fee only payment gateway is paynimoh and I tried 5-6 times but it is failed.

Error coming is - Previous transaction attempt failed due to : DENIED BY RISK Same error is coming for other students.
Tried to call customer support but they are not responding on sunday.

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J

jeetsingh299

from Delhi, Delhi

Jul 25, 2018

Dear Sir,

yesterday i was make the payment of Rs. 3223 on 19.07.2018 at 6;30 pm to UPPCL A/C NO [protected] deducted from my credit card but not transferred to UPPCL account
kindly see into this matter and release my payment

Regards
Jeet Singh

Reply

jeetsingh299's reply, Jul 20, 2018

awaiting your reply

R

RUDRARAPU Rajashekar

from Sirsilla, Telangana

Jul 25, 2018

While doing transcation in sand sale managment in telangana (SSMMS) on 3rd july 2018 amt of 8834 and 16 th july amt of 8834

the transction payment ids are[protected]and[protected]

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S

[email protected]

from Delhi, Delhi

Dec 16, 2018

I paid my uppcl electricity bill Rs 3856 online process trrough kredit card transection failded and amount deducted
My uppcl acc id -[protected]
Please solve this issue and refund my amount

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: UPPCL online Bill payment

Online COMPLAINT - UPPCL — failure of online UPPCL bill payment, but amount is deducted from bank account

Ref: UPPCL-PVVNL consumer account no. [protected] --Address-A 11 Kaushambi, Ghaziabad-201010.
DATE OF PAYMENT: 20.07.2018. Bill Case No.[protected] Amount Paid Rs. 7504 - Order ID:[protected] on 20.07.2018.
Paid through NetBanking from Bank of Baroda Payment Reference E-Banking: 92458665/L2343_UPPCL NB TECHP, debited Rs.7504.
COMPLAINT: Payment Receipt NOT GENERATED online and Payment NOT acknowledged by UPPCL.
I had registered a COMPLAINT on 20.07.2018 itself vide no.[protected] BUT I did not give and details or references.
REQUSET: The issue be resolved and my PAYMENT be acknowledged.
CONSUMER S.L. DUA, A 11 Kaushambi, GHAZIABAD-201010 / Email (Regd with UPPCL): [protected]@gmail.com. / Mobile (Regd. with UPPCL): [protected]

Aug 24, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by SL DUA Online COMPLAINT - UPPCL — failure of online UPPCL bill payment, but amount is deducted from bank account

Ref: UPPCL-PVVNL consumer account no. [protected] --Address-A 11 Kaushambi, Ghaziabad-201010.
DATE OF PAYMENT: 20.07.2018. Bill Case No.[protected] Amount Paid Rs. 7504 - Order ID:[protected] on 20.07.2018.
Paid through NetBanking from Bank of Baroda Payment Reference > E-Banking: 92458665/L2343_UPPCL NB TECHP, debited Rs.7504.
COMPLAINT: Payment Receipt NOT GENERATED online and Payment NOT acknowledged by UPPCL.
I had registered a COMPLAINT on 20.07.2018 itself vide no.[protected] BUT I did not give and details or references.
REQUSET: The issue be resolved and my PAYMENT be acknowledged.
CONSUMER > S.L. DUA, A 11 Kaushambi, GHAZIABAD-201010 / Email (Regd with UPPCL): [protected]@gmail.com. Mobile (Regd. with UPPCL): [protected]

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
BANK REFERENCE NO:[protected]

We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end.

Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected]

You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account.

Regards,
Customer Service
Techprocess Payment Services Ltd

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H

Harleen Lehal

from Tikaitnagar, Uttar Pradesh

Jul 23, 2018

Acc number- [protected]
Bank name -allahabad bank
I have done payment by allahabad bank online transaction to DGCA online examination . My payment have been deducted but didn’t get recipt. kindly give my payment back.
Thanks
Harleen
Gmail id - [protected]@gmail.com

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G

guptasadanand

from Lucknow, Uttar Pradesh

Jul 25, 2018

I Sadanand Prasad Gupta, paid my
electricity bill account number[protected] Rs.6176 through SBI debit
card last four digit 0788 online dated July 18 2018 but in bill summery it is not showing while aforesaid amount has been deducted from my account .

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Address: 416606

I have made a online payment of Rs. 1920 (Rupees One Thousand Nine Hundred Twenty only) on 14.07.2018 at 11:11 AM to MSEB (for electricity bill for June 2018) thru net banking (TECH PROCESS Solutions Ltd. payment gateway)

I am sorry to inform you that the money has been deducted from my Bank of Maharashtra Bank account, but it has not been transferred to the payee’s (MSEB) account .

I am giving below details for this transaction:

Bank: Bank of Maharashtra
Date: 14 July 2018
Amt: Rs. 1920

Also, I am giving below the message received from Bank of Maharashtra Bank for this transaction:

Rs.1, 920.00 was spend on your ATM Card No..Ending xxxxxxxxx(Protected) mahadiscom TPSL on 14-JUL-2018

I would request you to kindly refund the amount to me, as early as possible.

Thanking you,

Aug 23, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the 9 Digits Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

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S

Sunny Siddique

Jul 23, 2018

Sir I did a payment for my muhtoot gold interest bill of Rs.2835 on[protected]through Debit card and transaction got failed but money is deducted from my SBI bank account. Do the needful urgently as the last date for bill payment is near. please resolve the problem as soon as possible..
mobile nu [protected]

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Address: Kanchipuram, Tamil Nadu, 631502

Website: Tamilnadu Aarasu cable network

Ac/Name: Arumugam V
Card Number: [protected]
Trans Id:[protected]
Ref Id:D1172226
Date:18/07/2018 [18:12:35]
Amount: 6446.18
Sl.No: 2 on the photos user Aborte but amount spent that account either it will be success process or amount will back to my account.this is showing from the transaction done if the payment is accept means status is changed but availability is not payment status.so please give conformance of this transaction.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by parthi@123 I was paid my bill on 18/07/2018 time 18:12:35 for that time some error occurs on paynimo my mobile i will close that but transaction is completed but transaction status is User Aborte only showing so please solve the issue of this amount spent that account by receiving message my mobile solve the problem as soon as possible.i will attached the report of 2nd transaction.

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K

Kshitiz hazel

from Chengannur, Kerala

Jul 23, 2018

I did my payment for applying for my exams online and I was guided to this portal. I used my master card and was changed 7619.48 inr. But I did not get any receipt or acknowledgement. Infact the page got stuck on loading. Now I don’t know what to do.

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On 6th July 2018, I have made a payment of 12000.00 through tech process payment gateway to UPSEE marchant. But the same merchant didn’t receive the payment but my money got deducted from my account.herewith i have attached my account number and name .
Account number:[protected]
Bank name:ICICI
Account holder name: Garib Chand Rana
So please refund my money...

Aug 23, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by GājëñdRå RäÑa On 19 July 2018, I have made a payment of 12000.00 through tech process payment gateway to UPSEE merchant. But the same merchant didn’t receive the payment but my money got deducted from my account.Herewith I have attached my account number and name .
Account number:[protected]
Bank name:Indian bank
Account holder name: Garib Chand rana
So please refund my money...

Jul 21, 2018

Updated by GājëñdRå RäÑa On 19th July 2018, I have made a payment of 12000.00 through tech process payment gateway to UPSEE merchant. But the same merchant didn’t receive the payment but my money got deducted from my account.Herewith I have attached my account number and name .
Account number:[protected]
Bank name:ICICI
Account holder name: Garib Chand Rana
So please refund my money...

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the 9 Digits Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

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Address: 605502

I have paid balaji finance durable loan account outstanding rs.2546/- Debited in my IDBI bank account rs, 2546/- but not credited in balaji finserv loan account.transaction id for the above said was L60713 dated 04/0717 and the transaction description is postxn /paynimo techproces.Pls resolve the problem and creadit the amount in my account or balaji finserv account

Aug 23, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

Jul 23, 2018

Updated by Dhachinamoorthi Hi am attached my transaction files

Jul 29, 2018

Updated by Dhachinamoorthi Pls my Issue quickly Solved

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Address: Ghaziabad, Uttar Pradesh, 201010

I paid my electricity bill through uppcl website via wallet. The amount of 14816 RS was deducted from my paytm wallet but no receipt was given by paynimo or the money credited against my bill. Calling helpline numbers futile as they do not exist or go straight to hold.
Bill paid to UPPCL on 19th.
Paytm tranx no. [protected]
Tech process order no.[protected]
Manish Batta

Aug 25, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
Transaction amount:- 14816.0 /-
Transaction date:-19.07.2018

We would like to inform you that we have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to Vodafone on[protected].

Regards,
Customer Service
Techprocess Payment Services Ltd

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Address: Mohali, Punjab, 140103

मैंने 9/7/2018 को ऑनलाइन मुथूट फाइनेंस। ब्याज pay करने लिए transaction कि थी पर अकाउंट अमाउंट डेबिट हो गई लेकिन ब्याज pay नहीं हुआ । मेरा अकाउंट नंबर [protected] है। मैंने 2 टाइम transaction कि मैंने 7 डे अम्माउट क्रेडिट होने की प्रतीक्षा की। अभी तक अमाउंट क्रेडिट नहीं हुई। मैंने 366 रुपए 2 transaction की पर दोनों टाइम अमाउंट डेबिट हुई पर transaction successful nhi hue

Aug 24, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the 9 Digits Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

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Address: Ghaziabad, Uttar Pradesh, 201005

I have made a online payment of Rs. 1566 (Rupees One Thousand Five Hundred Sixty-Six only) on 17.07.2018 at 2:05 PM to UPPCL (for electricity bill for July 2018) thru net banking (TECH PROCESS Solutions Ltd. payment gateway)

I am sorry to inform you that the money has been deducted from my Axis Bank account, but it has not been transferred to the payee’s (UPPCL) account .

I am giving below details for this transaction:

Bank: Axis Bank Ltd.
Date: 17 July 2018
Amt: Rs. 1566

Also, I am giving below the message received from Axis Bank for this transaction:

Hello! Your A/c no. 025950 has been debited by Rs. 1566 on 17Jul18. .Info: INB/[protected]/TECHPROCESS SOLUTIONS LTD/. Call [protected] (if in India) if you have not done this transaction.

I would request you to kindly refund the amount to me, as early as possible.

Thanking you,

S. Thanukuttan

Aug 23, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
Transaction amount:- 1566.0 /-
Transaction date:-17.07.2018

We would like to inform you that we have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to Vodafone on[protected].

Regards,
Customer Service
Techprocess Payment Services Ltd

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Money has been deducted from my account but it has not been transferred to payee uppcl electricity board through techprocess
Payment gateway.

Details for this transaction are mentioned below

Bank: Axis bank
Date: 16 July 2018
Amt: Rs. 11667

Received message:
Hello! Your A/c no. 231638 has been debited by Rs. 11667 on 16Jul18. Info: INB/[protected]/TECHPROCESS SOLUTIONS LTD/. Call [protected] (if in India) if you have not done this transaction.

Please refund the deducted amount.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

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S

Suresh P Nehete

from Nagpur, Maharashtra

Jul 19, 2018

I have paid MSEB bill of Rs.3440/- on 7.7.2018. My account is debited with the same but I have not received MSEB message of receiving bill amount.
Please let me now how much time/days take to complete the transaction and receiving receipt.

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Address: Dibrugarh, Assam, 786001

Dear Sir
Please note that an amount of Rs 219/- has been debited from my Bandhan Bank A/c. while i order from Rediff Shopping website product name Full Length Cotton Skirts for women in assorted colors & Desigh Seller name Jbk Arts. My order is not processed but the amount deducted from my account.Please find in the attached file the screenshot of the payment page. Please refund my deducted amount.

regards
Ms Antora Chatterjee
Email id: [protected]@rediffmail.com
Contact No [protected]

Aug 28, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the 9 Digits Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Ltd

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B

Babblu Rohit

from Hyderabad, Telangana

Jul 19, 2018

Hello.
I’m Rohit I paid an amount of 2539/- to director general of civil aviation for examination fee yesterday at 11:34pm . Amount was deducted from my account but the transaction is still in process for the past 8hrs. Please look into it since it is the last date for paying.
Thank you
Rohit

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Babblu Rohit's reply, Jul 16, 2018

At udaan.nic.in, through hdfc credit card

A

Amaljas1233

from Thrissur, Kerala

Jul 19, 2018

I was trying to pay for my dgca exam . But the money got deducted and it is shown as failed transactions. Please help me with the problem

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Address: Lucknow, Uttar Pradesh, 226031

Website: BSNL co.in

As mentioned above I made a transaction on BSNL payment portal to pay my landline bill through your gateway on 14 July at 7:25 pm of 812 rupees through my RuPay debit card, but the transaction failed due to some technical glitch and an error page appeared with this message -

"Please check and verify if the amount has been debited by your bank.If the debit has happened the actual final status of your transaction will be confirmed back to your merchant on the next working day.You can check with the merchant on the same after that period."

It has been two days now and no refund has been done by any source. I'm looking forward to get my complaint resolved and getting refund from the responsible source.
For future reference, contact my email address- [protected]@gmail.com.

Jul 22, 2018

Complaint marked as Resolved

The bank account has been credited with the transaction amount on 22 July at 12:18 pm.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Kindly provide us the first 6 digits and last 4 digits of the debit card to trace the transaction

Regards,
Customer Service
Techprocess Payment Services Ltd

Jul 21, 2018

Updated by Neharika Chauhan @Paynimo The card number is 6070 93XX XXXX 8971. Please resolve this issue as soon as possible or else the our landline number will get connected due to non-payment.

Jul 21, 2018

Updated by Neharika Chauhan ^^ *disconnected*

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
BANK REFERENCE NO:- [protected]

We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end.

Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected]

You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account.

Regards,
Customer Servic
Techprocess Payment Services Ltd

Jul 23, 2018

Updated by Neharika Chauhan @techprocess The same issue has arised again today when I tried to pay the bill amount with same card details as given above and the transaction failed with the same error message and the amount got debited from my bank account. I have attached the screenshot along. The transaction was made at 19:08 pm today i.e. 23 july

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R

Ravindra Selvam

from Chennai, Tamil Nadu

Jul 19, 2018

I have done the payment of RS.5750, from Canarabank to Medical Council of Examination the payment show as error, and I Tried again then again showing as error, But two times Payment has deducted from my account, i want how to know the status of my fund, where the fund will be, Please help

My cont No.
[protected]
Selvam

Reply

A

avinash135

from Mumbai, Maharashtra

Jul 19, 2018

REF:-
AXIS BANK A/C NO:-[protected].
TRANSACTION DETAIL:- E COM PUR/MOTO/TPSL/Mumbai/160718/20:56.

My name is avinash maruti galande.I did a payment for ION INTERNET on monday 16 july 2018, 8:56pm.The money has been debited from account and transaction failed. I've not received the refund till now.

Reply

Axis Bank Customer Care

from Pune, Maharashtra

Jul 21, 2018

+1

Hi, sorry for the inconvenience. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

Reply

A

avinash135

from Mumbai, Maharashtra

Jul 23, 2018

tysm

Reply

V

vishalvans

Mar 13, 2019

My name is Vishal. I did a fee payment (Rs. 750/-) for SBI INTERNET BANKING on 06 MARCH 2019, 7:47 PM. The money has been debited from my account and transaction failed. I've not received the refund till now.

Details are :-
JEE BED APPLICATION
TRANSITION DATE[protected]
TIME 07:47 PM
AMOUNT 750/-
Attached Screenshot

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On 6th July 2018, I have made a payment of 80925.39 through tech process payment gateway to Sathyabama university college merchant. But the same merchant didn’t receive the payment but my money got deducted from my account.Herewith I have attached my account number and name .
Account number:[protected]
Bank name:Indian bank
Account holder name: Pradeep SR

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

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Address: 560015

Website: portal.bsnl.in

Portal : portal.bsnl.in
Payment Gateway : TechProcess Payment Services
Transaction Amount : 1099
Transaction ID : PGSM[protected]
Date :[protected]
Time : 14:01:35

I Did an online recharge on BSNL portal - portal.bsnl.in of
Amount - 1099
on date[protected] time 14:01:35 the amount was deducted but
recharge status is still pending.

I would like the amount deduced to be returned as soon as possible.
And thank you BSNL and TechProcess for this experience and hope i don't need your services in future.

Jul 17, 2018

Complaint marked as Resolved

They refunded the full anount 3 days later. Standard procedure i believe still thank you for your response.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,
Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
BANK REFERENCE NO:- IGADYXVBB4
We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end.

Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on 16.07.2018

You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account.

Regards,
Customer Service
Techprocess Payment Services Ltd

Paynimo / TechProcess Payment Services Complaints & Reviews

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Paynimo / TechProcess Payment Services reviews & complaints page 51

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