My ticket number tmbh61243616 for your journey from amravati to pune on 21st november 2018. But i wanted 21 oct 2018 i dinot select any date just today as default date select 21 october.. Actually i booked my ticket 0n 21 oct some technically issue happend and date show 21 nov 2018. I talk with customer they are not ready to refund me. I got mail from redbus
"we will not be able to process a refund against your ticket".
Apr 13, 2019
Complaint marked as Resolved red bus company refund me 100%.
Dear Kapil,
Greetings from redBus!
Thank you for reaching out to us regarding the refund against money debited from your account for your ticket no. TMBH61243616 for your journey from Amravati to Pune on 21/11/2018.
As discussed with you on call, we acknowledge that the ticket was booked for the date of journey as per your request.
However, we value our relationship with us and hence we are refunding you the remaining ticket amount of Rs. 488/- back to the payment source used by you.
The refund for the same has been initiated from our end on 23/10/2018 to the mode of payment used by you for this transaction.
For Net banking/Credit/Debit Card/Online>> Basis the policy of your bank, the amount should reflect in your account within 7 business days.
Details of the transaction are given below:
· PO No.: 1232083318915176201
· Refunded Amount: Rs. 488/-
· Refund Reference no.: 1026892499
In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.
Also, we are crediting Rs. 100/- to your redBus wallet from our end on 23/10/2018 as an exceptional gesture. This amount should reflect in your wallet within 48 hours and will be valid for 3 months.
You can use wallet credits to pay up to 90% of your hotel fare or up to 10% of the bus ticket for your next booking. Also, wallet credits worth up to Rs. 200 can be used for mobile recharge via our App.
We hope this solution is satisfactory.
For any other questions you may have or help with your future travel bookings please write to us using the link http://complaint.redbus.com/.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, we thank you for choosing redBus and hope you accept our sincerest apologies.
Have a great day!
Regards,
redBus Management Team.
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Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
Red Bus Customer Care's response Dear Customer,
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the issue faced with your Ticket no. TMBH61243616 for your journey from Amravati to Pune on 21st November 2018.
During our investigation regarding your complaint, we found that no error occurred while booking your ticket and also we have crossed checked the logs while booking. The ticket was booked, as per the request received from you. For this reason, we will not be able to process a refund against your ticket.
Your understanding in this matter is appreciated.
.
Once again, I thank you for choosing redBus.
With thanks,
Team RedBus
Oct 23, 2018
Updated by kapil chandne Comments
kapil chandne 0 minutes ago
no that is your mistatke, i called to head office of yuga travel they told me that day bus 21 0cto bus already cancellled by by yuga travel and it may happend like 21 0ctober date of journey automatically change by your side as 21 November, im not satisfy with your reply, and yuga travel cancellation deduction policy is 10% but you took 40% deduction my payment, i kindly request to refund my my remaining refund amount 488 Rs,
Oct 31, 2018
Updated by kapil chandne still i didn't get refund from red bus, 7 days is completed i got mail from you.refund will be credited in your account within 7 days but today is 8 days completed i didn't get refund from you
Nov 01, 2018
Updated by kapil chandne thanks alot
Nov 01, 2018
Updated by kapil chandne my problem solved
