Reliance Digital Complaints & Reviews

Dear sir iam k suresh babu from ongole, usually i will purchase electronic items from reliance digital store i have purchased a kent water purifier from our ongole reliance digital store, but it was giving problem from the first month onwards, usually i will stay in bangalore for my job purpose so my parents are not able to communicate with customer service, i alreday given a complaint to mr. Madhu (Service representative) he has visited our house and done repair but again and again it is giving problem, even madhu also not responding now on the issue, he is unable to do anything, he has taken our divice for repair purpose before two months but till now he didn't return it back, my parents got health issues because they taken un purified water from our divice kindly consider my request and respond soon if possible please replace the peace with other or else i will file a case against ur store in consumer court.

Please find bill copies from attachment through photo

Hi,
We have pre booked the 2 phone with same phone number [protected]. We received only one product.
Reason for not receiving the other one is the retailer-ombr layout have incorrectly entered the mobile number that is [protected].

Payment ref number[protected]
Bill of supply#-[protected]

Customer name: devaraj v.

We are following up with retailer more than 10 times. We are not getting proper response. Ultimately it is reliance good will matters. Could you please do the needful, we need the product. Please do not push us to go to consumer court.

Thanks,
Devaraj v

Not yet installed washing machine till today
My registered mobile number [protected].

I have purchased samsung washing machine as 03/10/2017th, thinking that it will be installed within 24 to 48 hours and till today 7th november 2017 its not yet installed.
When i called the technician number, which i received on registered number, he provided another technician number names since last 10 days these customer care playing will send today tomorrow... And instillation not yet done.

When contacted call support contact number and spoke to many customer care executives they provide me reference number [protected] as well as compliant number[protected]
Now need answer to my questions point wise
1. When will my washing machine installed?
2. Is this the customer service you people providing to your customers after taking payments?
3. What is the action taken on the customer associates worst service
4. I need compensation for delay in instillation.
5. I need call back from your service manager right away?

November 03, 2017
In hyderabad attapur reliance digital store they are not giving proper response
In hyderabad attapur reliance digital store i purchased i phone [protected]
But after completing billing process they are not responding me and not given even carry bag also

On[protected] i had purchased a hp laptop from reliance digital phoenix market city, viman nagar, pune. The laptop had some fault so i got a replacement letter from the service center. When returning the laptop, for another piece on[protected], the deduction were not done in a proper way. When asked about the discounts they said that as it is a replacement so the discount is not given. Its only valid on a new purchase. M i purcasing an old piece of laptop? So why the discount is not levied on my piece. Or is it because i had paid the amount to reliance, so they were dictating on their terms? Also when refunding the remaining amount as in form of gift card, the amount refunded was lower than the original amount to be refunded (Which includes the discount price).
The staff who sold me the laptop was like, his liability was only till i paid the amount in the counter.
Never have i faced this in reliance.
Please see to it that my remaining amount of the discount is also refunded to me as soon as possible.

Dear reliance,

In continuation to discussion had last time, we are again being humiliated by your service center, gurgaon. I had done complaint regarding problem in lg refrigerator at your customer care. Relaince engg visisted us at 19 oct and give us service report as attached. There was problem of cooling due to gas leakage. Your service team was not capable to finding leakage in our refrigerator since last 2 year. I dont know why reliance is having such non performing service center or such people.

Apart from that, after that no communication has been done by your service center when gas will be refilled or when engg will visit again. We tried to contact mr. Rajesh ([protected]) so many times, but he didnt care to attend customer problem and didnt pick our calls. At last after so many followup he gave us no of mr. Kashish ([protected]). Mr. Kashish has no sense of communication with customer. He misbehave with customer and didn't give them reply. Most of time he didn't care to pick phone. Both mr. Rajesh and mr. Kashish are black spot on reliance and their profession.

Is this the policy of "reliance digital" to misbehave with customer. These third class persons like mr. Rajesh and mr. Kashish gives bad names to company and company is tolerating them. As per trailing mail, we had felt such bad experience with mr. Kashish last time also. And we also write to company but still same behaviour. Reliance also not take any action to improve their employee behavior towards customer.

We sincerely request you to take back refrigerator and refund us depreciated amount as per resq plan.

Sir,
I purchased iphone 7 from reliance digital on dec'16 (Location : ground, first & second floor, no. 184/1b, mount ponnamallee road, katupakkam, ponamallee, thiruvallur, tamil nadu 600056), while purchase i checked & confirmed the cash back offer with citi bank credit card.

But i didn't received any cash back (Rs 7000) for my purchase, i checked with the store and they told its not their problem.
1. 1st store visit : 08-mar'2017 :- response : check after 11- mar'2017
2. 2nd store visit : 12-apr'17 :- response : no positive response

I raised customer complaint with customer care but no response (18-may'17 :- complaint no :[protected] & 08-jun'17 :[protected]

But still no proper response from reliance..

I still appreciating reliance for recruiting nice persons as floor manager. Mr. Mahesh (Id no :[protected] is the floor manager there, he addressed my query in a positive way and supported me in an excellent manner.

He solved the issue and gave my money back from his own money on 06-nov'17.

Initially i had a worst feeling about reliance, but the positive approach of your floor manager made me to change my feeling about reliance.

His approach made me and my family to be a reliance customer for ever.

Sir, i bought a 55 inch mu 6470 samsung uhd tv from madurai vishal de mall digital store on 17.10.2017. My name is k. Christin bai. I received the tv on 22.10.2017 with the wall mount. The 3.1 wireless sound bar is missing. I asked with the store so many times and as well the customer care number many times. Every time i received the answer from your people that we will supply in 2 or 3 days. I am board of hearing the same answer every time. Now 20 days gone till i have not received the unit. Kindly do the needful to get the sound bar immediately. I need a responsible answer from the company.
My friend bought the same tv from another store in madurai on the same day the cost is also cheaper than reliance digital and with the tv itself he go the sound bar. But reliance digital is still not giving the unit. It is very worst and how can i refer others to you or i can buy from you. I am an exisiting customer. I bought many home appliances from you. Now i very much disappointed. My number is +91 [protected]. I want immediate despatch of the unit.

I bought Apple macbook Air from reliance digital on 26 Jan 2017. After some 4 month o[censored]se one day it stopped getting charged and turned off, I took it to Apple care where they told that it got some faults and we need to pay 48thousand to get it repaired because my product doesn't cover warranty (which it should). Then I took my laptop to Reliance digital they submitted the laptop for investigation but didn't came back, after so many mails...

Hi,
I purchased reconnect 43' smart tv in reliancedigital, i made a payment rs.32990 but actual tv cost rs.27990 rs.5000 extra for 1yr warranty that i knew after payment i told to manager kindly cancel 1yr extra warranty and refund my extra rs.5000 which i paid. Store people not at all respond till now. It's already 8days over i gave complaint to reliance customer support through call that people very busy with other customers but no one responding.
Kindly accept my request and refund my rs5000

Your customer

Hi,
I ordered refrigerator/ washing machine / stablizer on november 2, 2017 at kumaran nagar reliance digital store chennai and my order is not delivered yet. The order is supposed to be delivered on november 3, but they were not able to deliver. It should have at least delivered today.
Already raised 2 compliant yet could not see any action taken yet.
This is never expected from reliance store who takes prior concern about consumer.

Hi

I had booked iphone x from jio website on 27th october 2017
And on 3rd november 2017 i got this message on my number.

Dear zaid, the wait is over! Buy your iphone x by visiting the store and paying the balance amount for pre-booking order id: jef03963142. Jio store, shop no 8, liberty housing society, opp lane 5, (N) main road, koregaon park, pune

I went to this store and they said to me stock is not available of iphone x it will take more 1 week then why i got the message on 3rd of november 2017
Then i went to reliance digital
Fatima nagar, pune
There i asked about iphone x they said we have the stock of iphone x but we cannot give you because you have booked online and your store is allotted is dx mini in koregaon park pune so we cannot give you if it's the same reliance store why the hell they are not giving what policy this and why the hell you send me the message to go and take it today and how can your one store have stock and other store don't have
Horrible service from reliance digital waist of time waist of money cannot trust anymore

On 15th oct.'17 i bought the product from ashima mall bhopal store and after the delivery no one came for activation on their said time, even after i made many calls to them but they came after 3 days when i mailed in their ho and they were very rude and unprofessional as its my fault that i had purchased in festival period. Also their delivery person was very unprofessional as he was forced to come there but he is not interested in delivering the product & using abusing words to my sister & mother. When i said them that i do not want to take the product because as now after their no response and now no one from the store and upper department responding properly. Kindly do the needful for the same. Everyone from the store are not responding, that product (Samsung refrigerator) was taken via bajaj finserv loan. I asked to cancel the deal but they are not taking any action. My bajaj loan is not cancel and it would be harmed me by emi. Kindly check and do needful i am feeling trapped by reliance digital. Please help me out with the same.

Since few days many channels like ndtv, bbc, mtv, colors, cnn, sony, sony max etc (List goes on) are off air. Tv screen flashes this message "dear customer, channel temporarily unavailable due to technical reasons. Service shall resume shortly". This do not seem to be temporary. The problem stretched for too long and instead of solving the problem, more channels are going off air. Calling to customer care is total waste of time and reason to lose peace of mind. Customer care service is totally useless. Resume service soon or expect legal complaints.

Dear sir / madam,
My self linus pravasi gandhinagar, i am using big tv from last 10 years.
My details are as bellow.
Smart card no :[protected].
From last 2 week the channels are shutdown and i am not able to see the programs. I had called to big tv customer care and logged the complaint. But the customer care team closed the complaint with out attend the problem.

Till the time your are not attend the complaint.
I am not paying the current month rental.
You should not playing with customers. If this issues is not resolved with in by tomorrow i am escalating this further.
Regards,
Linus pravasi
[protected]

I purchased a lg boom box (Consist of one boom box, one tripod stand and one mic) on 24/10/17 from reliance digital axis mall kolkata and delivery was promised on 25th but the item was not delivered rather i received sms that your product has been delivered.
After huge follow up and request the product was partially delivered on 28th evening. On non delivery of its tripod stand i went to store to enquire about the same and was kept awaited for 3 hours by crm desk and was given info that it will delivered by 1st november 2017 and on 1st november i got a call to collect the item from store.

The process of treating the customer is really bad and unacceptable

Reliance digital should answer about the harassment and delivery of the product

I have bought a gionee s6 mobile worth 20000 from anna nagar branch of chennai with extended warranty of 1 year they are treating us in inhuman way. The manager kishore is highly irresponsible and saying warranty is not there even though we still have one year period left. He is speaking like he is giving charity to us. He wants us to pay the money before handing over the

I purchased a sony 32 led tv (Model: 32r412b) on 24.03.2015 with 2 years of extend warranty.

From the last 6 months it got trouble for about 2 times and i continuously trying to reach the service center, but the response at service center was very poor, i raised request on 30.09.2017 and the service request has been picked upon 10.10.2017 and i was assured to get the standby tv after our tv has taken for servicing but i didn't received any, even the service rescq people was not at all responding (Not picking my calls as well). Even customer care was not supporting good, when i visited the store at saturday 21.09.2017 they assured to provide the tv by today. But still yet i didn't got any update regarding the delivery and getting no support from the service center.

Thanks & regards,
Dev

These channels are not working from the past 2 weeks.

We are missing our regular shows

Please give us the exact status of resuming the channels

Online customer care people are not responding

Kindly look into this matter urgently and resolve

We are paying full to view all the channels and suddenly the channels are discontinued without any prior intimation.

I am sandeep kumar from anantapur,

I went to reliance digital which is located at anantapur district.
And i asked one sales person his name is sai (Irrespective and irresponsible)
And i told him that i need reconnect led tv then he replied ''currently we don't have stock sir, if you order now we will get the tv which is cost 32990 rupees with 2 yrs free warranty''.

Then i ordered reconnect led smart 43 inchs which is 32, 990 /-
But when i done my payment i was shocked when i seen my bill
In that tv price is only 27, 990 /- and i paid 5000rs extra for #ing extended warranty without my agree,
When i making payment that sales person sai doesn't tell me about that extended warranty.
And i met manager he also talked rashly and he also said complaint to anybody

What the # this is...

I need that refund amount of 5000rs which i have paid for #ing extended warranty
And also i met branch manager also but he also talked rashly

Sales person and the branch manager both insulted to me

Please refer the attachment for the bills, please resolve this problem and please refund the amount of 5000rs (I don't want extend warranty).

Thanks & regards,
Sandeep kumar

Fridge and microwave not delivered on time thrice, then came home without info. Called them regularly for the updates but they have lots of communication gap. Finally fridge arrives but has a dent. Now waiting for it's exchange for past 10 days. Keep calling them regularly but they keep promising and don't do anything. No revert even once from their side. Worst is they have tie up with lg and whirlpool so i can't ask for servicing or any other thing directly. Have to go thru reliance only. No reply of complaints or emails. Moreover they keep sending messages thanks for the feedback which i didnt give. Worst decision of my life buying from reliamce digital. Want to return both products. If they not giving servicing now in d beginning what will they do when product gets defective later. Want my money back.