Reliance Digital Complaints & Reviews

Address: Thane, Maharashtra, 401101

My reliance digital big tv is showing poor signal from past 4 weeks and i am tired calling customer care every day, they are only registering my complaint id and they are not sending anyone to my place. Even customer care told me to renew the plan so that they will look after it, as my plan was expired so i was not able to get the customer service. So even i had renewed it by paying 270rs. Still, there is no one has come to my place for 4 weeks.

Reliance digital tv is worst they told me that customer executive will charge me around 200+ and anything he does have to pay me extra. On this note, i still agree with all the terms still, the executive had not arrived.

I am facing loss of 270 rs. + without tv is so frustrating + call on customer care on daily basis. I am not free whole day to deal with all this.

#reliance please look into this matter and send someone or contact me on my mail jain. [protected]@yahoo.in

I want my dish tv in working condition

Reliance Digital customer support has been notified about the posted complaint.

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Address: 249407

Dear sir/madam,
i m brought a brand new hp printer from reliance digital at on 30th November 2017, the time i bought it am absolutely not satisfied with the quality of the product and customer services hp are cheater pretend they are selling you a quality product but reality is something else day first printer occur problem into a color cartridges and my work sufferer due to it.i m also log a complain in hp department but customer services is to like a unprofessional Organization,
in hp my case id is [protected] i m also consulted this matter into reliance store, today is full week passed by no one can resolve my problem in this same with side of hp and reliance digital store.reliance digital gives also 7 days replacement warranty with a product but they failed at this time.
otherwise you have to take feedback form to a customer is just only showing off..
please focus on this issue on first priority because my work sufferer

other detail's are as:-

Store :- reliance retail limited, pantagon mall shop 18 to 24a plote no c1, sidcul haridwar uttra khand-249403.
customer :- rahul saini / [protected].
relationship id :-[protected]
product name :- hp inktnk GT5810
product serial no :- L9U63A CN 74D5G4R
date of purchasing :- 30/11/2017 13:17:46

Reliance Digital customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600099

Hi i am nisha r from chennai, recently i bought a samsung galaxy s7 edge from reliance digital outlet, kolathur, chennai. It's only been a week since i bought my phone and i hardly used it twice.
Today when i switched on my phone the screen was broken i took it to samsung service centre and they say that the phone is faulty and reliance is refusing me for an replacement of the phone.
And at samsung service they are asking me to pay rs. 14800 for screen replacement. It's really heart breaking i bought it for rs 41800 and the staffs at the reliance digital store are not even responding about this issue.
Now i don't know what else to do i searched the internet and got an positive reviews about this website. If you can provide me with any solution am pleased for your response through my email id r. Nisha. [protected]@gmail.com.

Regards,
Nisha r

Jan 13, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Verified Support

Dec 06, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact number at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Kolhapur, Maharashtra, 416113

Sir i have purchased one k4300 samsung tv for rs 27800 and one reconnect home theater ramse2110. Total amount comes to rs 32790. Where as i have made cashpyment of reconnect full and down payment of tv rs 5000 on 4dec 2017. Remaining balance of rs 22800 should be my bajaj finance loan. Now i have received bajaj finance message for loan rs 31900 which is not understood. Then what about my down payments and cash payment. Kishor of you dept salesman misguided me taken over payment. Kindly investigate matter and loan amt may be decreased to 22800.

Jan 8, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

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Dec 07, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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V

Vijay Hitabutti

from Bengaluru, Karnataka

Dec 8, 2017

Remote not working
Only on button working
Others button are not working
Kindly rectify

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I had given complaint on last month, you people have not even bother to call us back. I had paid the money of 2480 in september 2017.
I want my money back.
Is this way owner of the company cheat us and make money.
Customer care no is not working, nobody in reliance communication is answering call.
Will our government take action against these company.

Reliance Digital customer support has been notified about the posted complaint.

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Address: Anand, Gujarat, 388001

Website: Loan cancellation

I employee at 6884 anand store i have purchase ac from our store. Since 1 and a half months i havent receive product. When we check stock it was not available so with prior approval we made cn and submitted the same to vinod bhoir all details to cancel the loan. Now i am informed to talk with bajaj finserv and baja finserv is asking me to send confirmation from reliance, though i have send both the parties each and every document such as do copy, cn copy, mail from both the side but still there is no perfect update when it is going to close. Already hit one installment. Received down payment from reliance jio digital anand 6884 store but really feel never to buy on bajaj finance please help me to close this loan from bajaj finserv.

+5 photos

Jan 5, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

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Dec 05, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: New Delhi, Delhi, 110041

I purchase a jio sim from reliance digital store nangloi but my sim not started. The store manager says that the amount is refunded within 15 days but i did not getting any refund yet. It's about 2 months spend but i did not getting any solution from this store manager. I attached the bill receipt with this complain.

Please look into this. My jio no. Is [protected] that was rejected

Thank-you
[protected]@gmail.com

+1 photos

Jan 9, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

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Dec 07, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Dec 08, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Please call our toll free no.:[protected]From any other operator) or 198 (Complaint Helpline - From Jio number) or share your concern in [protected]@jio.com .

At Your Service,
Reliance Digital

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Address: Bardhaman, West Bengal, 713213

Had purchased lg front loading washing machine direct drive (Lg wmfh0h3ndnl02) on 26.11.2017 from reliance retail ltd, fortune plaza, benachity, durgapur 713213, west bengal (Cin no. U01100mh1999plc120563). They promised to deliver it to my permanent home address (Rampurchak, shyamchak, debra, paschim medinipur, west bengal 721301) on 2.12.2017. Till 2.12.2017 afternoon, they told that the product will be positively delivered by 6pm. However we have not received the product yet. However after that we started to communicate the service manager of the store (Ms. Farha parvin). But she gave ambiguous and cold responses and blamed the dc (We don't know what dc means!). After repeatedly calling her, she directed the call to dc (Mr. Gaurav dey). He told that it will take time and has again given another person's number (Mr. Snehasis).
During purchasing the product, we asked the store to deliver the product on saturday. During working days (Monday to friday) it is difficult for us to take the delivery so we asked them to deliver it on weekends. After their commitment to do so we made the full payment instantly. The registered mobile no. Of purchase is [protected]. But still now we are unable to track our product. After buying such an expensive thing, this kind of harassment is unacceptable. Every person is blaming another person and giving somebody else's name and number. They are more active during selling things but after payment they are least bothered. Still now there is no assurance. Feeling robbed and helpless. Who will compensate for this harassment??

Jan 8, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Dec 08, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We believe our team has got in touch with you.

At Your Service,
Reliance Digital

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Address: 560097

I had purchased refrigerator form reliance digital jp nagar. It was too huge of 674 ltrs. They took it back after me paying for the transportation. Even till today they have not given credit note or in exchange for other items or cash back. It's been 2 months now. I have been following with the store manager everyday, buy no proper response. I have the messages exchanged with manager, i m not able to understand what steps i take further. Kindly advise

Jan 3, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Wardha, Maharashtra

Dear sir/ madam,
There was a message that reliance tv is not operational hence, our wardha dealer has fixed tata sky instead. Also assured that balance amount from reliance tv will be transferred to new account of tata sky.

Reliance big tv smart card no.[protected]

I have received message that amount rs.2611 is being transferred to tata sky account, but it shows only balance rs 25 only on mob: [protected].

Please look into the matter. This is serious.

Thanks,
Ashishkumar yesankar
Email: [protected]@rediffmail.com

Reliance Digital customer support has been notified about the posted complaint.

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Address: 506001

Sir, I P.Sudheer, from Hanamkonda, I have ordered a TV namely Reconnect 32 Inches at Reliance Digital showroom, KU X road, Hanamkonda, Warangal Urban District on[protected]. The said showroom manager said product will be delivered on[protected] between 1000 hours to 2200 hours. I was paid entire amount for the product. But as of now product was not delivered.

Regards,
P. Sudheer, Cell.[protected]

Jan 4, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

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P

pankaj008

from Pune, Maharashtra

Apr 23, 2018

Dear Reliance Team,

I have done pre-booking of Big tv on 2nd March and as per your website commitment you should deliver BIG TV between 30 to 45 days but now 52 days has been passed and no updates given from your side, customer care executives are helpless and dont know anything, also nobody responding to mails. You have taken money in Advance and now we feel like cheated. My application ID is 12521033 hope you will take positive action..

Rahulpankaj Pardhi

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Address: 500072

Website: www.relianceretail.com

We have purchased one no. Reliance reconnect 32" led tv on sunday i. E 26th november 2017 and it is delivered on 28th november 2017. I am calling number of times to reliance digital stores persons and there is proper response. Still to day there are not come for installation. Tax invoice no. [protected], dated 26.11.2017. Reliance retail limited, kukatpally, hyderabad. Customer name: p. Srinivasa rao, bachupally.

Dec 31, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Pune, Maharashtra, 411028

Had purchased a refrigerator of whirlpool from reliance digital phoenix market city mall viman nagar pune. The product was scratched by the delivery person while handling. Had complaint to the customer care almost each day & also informed the store from where we bought it. Almost 5 days passed the store people were least bothered to provide any help and started negleting the issue specially mr. Vikas (Crm manager). Really pathetic service. The store people only wants money no one really cares about customer & after sales service.

Its like buying a product from reliance digital & getting headache & tension absolutely free with it.

Every one please think twice before buying any product from reliance digital.

Jan 4, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Lucknow, Uttar Pradesh, 226010

I wanted to buy an ipad 2017 from apple store situated in reliance digital, wave mall, lucknow. Mr. Deepak had promissed in conversation on phone that we will give you i pad 2017 along with temperred glass and will lower the price as i had negotiated with him.
But when i was ready to purchase it and when i had initiated the process for payment through bajaj finance after all the other formalities, mr. Sumit jaiswal asc, mr. Deepak and mr. Vivek told me that you will not be given temperred glass along with the i pad and they even increased the price of i pad which they had promissed me earlier.
Their behavior was very rude and they made me to come on the store many times which wasted my valuable time.
I demand strict action against such people who diminish the reputation of the company and cheat the valuable customers and i want compensation for what i have suffered asap.

Dec 31, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Mumbai City, Maharashtra, 400016

We had booked samsung refrigerator of 465 ltr model no. Rt47m623esl. My urgent requirement was communicated to your stores team
It was delivered on 20 nov 17 however it was damaged at the leg (Bend leg) with dent marks. The same was noticed and reported by your service engineer. Your stores haven not taken back the defective /damaged piece till today
It took long 8 days to deliver the replacement and the same was delivered on 27th nov 17. Again another defective and damaged piece. I regret to mention apathy lethargy and casual approach of your team while saying that the new replacement will take yet another 7 days.
You are requested to deliver the quality product immediately and clear the damaged pieces by tommorow as it is occupying lot of space.
This is second time i have been cheated as last time payment was taken for fresh piece 1.5 t ac of hitachi make and delivered display piece
It is highly unethical behavior from your company.
Highly dissatisfied with your services

Dec 30, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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K

KavithaMukundan

from Kottayam, Kerala

Dec 1, 2017

Machine not working. Registered Complaint not resolved for more than 20 days. Poor response.
Reliance digital - saravanan - CSE attended concern. Escalated to rescue team head Mr. Suresh - Senior Technician(calls not resoonded). The problem not resolved. Take back product for a new replacement.

Reply

Reliance Digital Customer Care's response, Dec 5, 2017

Verified Support

Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Allahabad, Uttar Pradesh, 211006

Maine[protected] ko reliance digital se tv kharida. Jiski delivery[protected] ko mere ghar par hui. Tv stall karne k din se usme scrambled signal ki problem aa rhi hai. Jiske liye maine samsung ki helpline aur reliance digital mai salse manager sachin singh k mobile no. [protected] per kai bar call bhi kiya lekin aaj tak mujhe help nahi kiya aur nhi meri problem door hui. Pls help me

Ashwini kumar verma
[protected]
[protected]

+2 photos

Dec 31, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Nov 29, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint is in process and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

Nov 30, 2017

Updated by Ashwini kumar verma Maine[protected] ko reliance digital se tv kharida. Jiski delivery[protected] ko mere ghar par hui. Tv stall karne k din se usme scambled signal ki problem aa rhi hai. Jiske liye maine samsung ki helpline aur reliance digital mai salse manager sachin singh k mobile no. [protected] per kai bar call bhi kiya meri problem door hui. kai bar samsung ke techinician aaye aur bata rahe hai ki manufacturing defect hai. isliye pcb aur card change karna padegaa. lekin mai nai tv repair nhi karana chahta hoo. pls replace my tv or my amount.

Ashwini kumar verma
[protected]
[protected]

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B

Burle Chenchuramagupta

from Gudivada, Andhra Pradesh

Nov 28, 2017

From today moraning our connection stopped by showing smart card error 106. please do the needful at earliest. our smart card number[protected]. my name is burle chenchuramagupta and karunasree, our name with you is C H R and our phone number is [protected],[protected], [protected].

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Address: Bangalore, Karnataka

UdayaTV colours kannada not comming, customer care also not available, then last month suddenly they stopped service without informing now they came back but all channels are not cmng, we are visibiling tempravary not available, now what to do... give us suggestion, if you not solve the problem I will change the connection, we pay 330rs for month it's becoming waste no use, give us suggestion, r solve problem, in tatasky for 300 rs more channels r cmng, solve the problem as soon as possible thank you

Reliance Digital customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Website: www.reliancedigital.in

Reliance digital (Phoenix mall, bangalore) sold 49 inch led samsung tv (For approx. 90, 000/ rs) with option of integrated dth card. Have not got dth card and working tv even after 6 weeks of making payment.
Not reliance is asking me to get separate permission from my apartment association to install dish and other equipment to make dth card work in my tv. This condition was not told to me while selling.
It was told that i just need to insert dth card and it will work. Its been 6 weeks of paying 90, 000 but still tv is not working.
Have followed all internal process of reliance digital (Talking to store manager, escalation and reaching out to grievance cell to ceo) but no result.
Instead of getting it fixed they pass on my number to airtel without my consent who keeps calling and harassing me.

1) this is pure breach of my personal security as my contact detail and address have been shared with airtel dth without my consent.
2) my tv still does not work has reliance has not be able to arrange dth card till now
3) airtel guy with whom reliance shared my contact keep harassing by calling me and asking for permission from apartment association which i was not informed to me
4) response from reliance ceo escalation group is rude and went to level saying if you want go and file police case.

I was not sold tv by dth operator but reliance.

I just need my tv to work which was promised to me and i have paid 90, 000 rs. I was not informed by reliance for any condition like approval from apartment to make my tv work.

Thanks
Prakash
[protected]
[protected]@hotmail.com

Jan 6, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Nov 28, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

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B

bpkothari007

from Bengaluru, Karnataka

Nov 25, 2017

Thanks, further update:

Thanks for response but this is not resolved yet. I cancelled my other plan and whole weekend spent at home so that you guys can fix it. 4 guys came today but went without installing the card.

Pls note when I bought TV from Reliance, I was NOT informed about:

1) I need to get new setup box

2) I need to get new dish installed

3) I need to get approval from my association

4) I need to pay extra for above things done

I was told that this integrated card will work. I even gave my residence address with pin code.

When I spoke to Mr Deepak last time, he said help us getting approval for installation (though this approval is NOT my responsibility). I have got approval to install dish at 2 places :

1) At Terrace which was recommended by Airtel

2) In Balcony of my own apartment

For 1st one Reliance + Airtel want me to pay for extra cable? why I should pay for this when I was NOT informed that to make my TV work extra cable, dish, setup box are required. Even 2 days back we spoke but there was NO mention of additional expense to me as customer.

For Balcony installation your guys are saying it will NOT work due to signal without even checking it. Without checking how you guys know there is no signal? One of the other resident has placed dish in balcony, it was informed by my apartment technician as well. Pls DO NOT ask me to get approval to visit someone else's apartment now.

When I spoke to Mr. Deepak 2 days back he also said that only approval is required. I have got approval for 2 places already. There was NO mention of additional expense.

My apartment association technician and General Manager both visited apartment TWICE in presence of Reliance and Airtel and confirmed approval. Why this is NOT installed?

When I again called your concerned person he is NOT picking the phone and disconnected.

All your 4 guys left without closing the issue asking me to check with Reliance HQ or pay from my pocket.

Kindly give me any logical reason why I should go though this non-sense due to your issues. Its upto you to work out with Airtel vendor or what ever. I bought TV from reliance Digital with promise that integrated card will work and was NOT informed about additional expense and items (Dish, Setup box, cable).

Its been close to 2 months and its NOT working. I want to reach out to next level escalation to get this fixed from Reliance. I bought TV from Reliance Digital NOT from anyone else.

I don't want to blame anyone but surely I don't deserve this treatment and mental agony.

You guys should take responsibility to get this fixed and make my TV work. You can't expect me to Pay which was NOT informed by Reliance while selling the TV.

Seriously looking for solution.

Thanks

Prakash

[protected]

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D

Dr Rakesh Batra

from Indore, Madhya Pradesh

Nov 28, 2017

Dear sulir, I booked a washing machine last 4 months back, Till now date I didn't receive a product, & When I visit ur store, I they are not giving satisfactory reply, .I thick it was my worst experienceenc to buy a product from reliance digital, Please do me a favor, Regards Dr Rakesh Batra.Mobile no.Registered [protected]

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Address: 600073

My experience at reliance digital xpress mini shop no.10, near s. I. V. E. T. College, 188, velachery tambaram main road, gowrivakkam, sembakkam, chennai, tamil nadu 600073, india

Purchased iphone6 (16gb) but the store gave me bill with fake imei number. Felt cheated. Very bad.

Escalated to deepak chohan, ceo escalation team, reliance digital retail ltd 7 days ago. No proper response.

Dec 25, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Tumkur, Karnataka

Website: www.reliancedigital.in

We purchased two AC 1.5t 3sinv jsq 18apxd on[protected]delivery number:[protected]) total cost of 76778.80 rupees.
we purchased from tumkur reliance digital, the installation was not good so we complain againt reliance digital on that day only. Problem is if we purchase AC from reliance, reliance sending technician for installation that too free installation(for a sake). the tecnician will install AC like throwing stones to water. he did not installed corectly, no white cement from outside to cover hole, if rain comes the water flow inside wall like falls. And this time rat bite wires because of hole is not covered. We complain LG that our AC not working, the LG tecnician came & that person telling installation is not good we should reinstall it will charges extra. he blaming reliance technician. why should reliance providing installion from reliance technician, so this problem arising. Technician from reliance digital tumkur is the worlds worst service. not at all satisfaction. if anyone se this installion they will spit to reliance face. so please requesting you to kindly stop giving LG sales to reliance, dont lose a good LG product from customer because of this reliance digital located at tumakuru, karnataka.

+4 photos

Jan 6, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

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Nov 24, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Reliance Digital Complaints & Reviews

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