Tata DoCoMo Complaints & Reviews

Address: Rohtak, Haryana, 124001

I am a customer of docomo since min. 3 yrs and writing you for refund of wrong deduction for use internet. I have recharged my number at 9:24 pm 28.11.17. After get recharged my balance was rs.40.00. On next day i have been charged rs. 40 for using internet without get the data switch on in my phone.
My mobile no. Is [protected]. Please help to get back my money of wrong deduction as soon as possible otherwise i have to port my sim.

Jan 2, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Nov 30, 2017

Updated by rinki.saini14 Not received satisfactory response. i have been charged unnecessarily.

Nov 30, 2017

Updated by rinki.saini14 please help me to get my deducted money back.

Verified Support

Dec 01, 2017

Tata DoCoMo Customer Care's response We would like to inform you that as per our records, you have been charged an amount of Rs.40.04/- (for usage of 12473KB) on[protected] at 09:48 AM for browsing internet post completion of your data pack. In this case, you will be charged from your main account balance for browsing the internet at 10p/10 KB. Furthermore, there are no wrong deductions found on your number.Being a loyal customer of Tata Docomo, an amount of Rs.40.04/- has been successfully credited to your account with the docket number ABAL[protected] on dated 01-DEC-2017 10:27:31.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411015

As per ur new model service is very worst, ur saying take every 3 months new model bt in ur every model is faulty pic not working and its worst service od every model which ever we have purchase from ur store,
So pls check the model and revert a mail take action on high priority. And as per yuor commitment u told that payment will be refund bt still we have not received payment, pls check and take action on high priority asap.
As per landline number not working

Ujwala foods and bever
6533668
6523373

Thanks
Ajinkya kadam
Mo: [protected]/[protected]

Jan 2, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Dec 01, 2017

Tata DoCoMo Customer Care's response We tried to speak to you personally on your numbers. Unfortunately our multiple attempts in establishing a contact with you have failed. Kindly provide us your alternate contact number and appropriate time to speak to assist you further. We are unable to trace your Tata Docomo account details with the given numbers. Hence, we request you to revert us with 9-digit Account number for the needful to be done.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 130

Website: tata docomo

I am using a prepaid tata docomo from last 7 years. I am using international roaming from last 10 months. I was able to receive the otp and other promotional messages. Recently i was not able to receive. There was no communication about this restriction before. No sms received for blocking or alert so that i can arrange to continue. Please activate my sim, if you need any document let me know. My mail id for communication is [protected]@yahoo.in

Dec 29, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

View replies

M

Mohammad Dx Khambhati

from Anand, Gujarat

Nov 28, 2017

My docomo number [protected] network is not available.. 1 month almost passed and my network is not available...

Reply

Tata DoCoMo Customer Care's response, Dec 15, 2017

Verified Support

Dear Customer,

Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Dec 20, 2017

Verified Support

We would like to inform you that as per our records your number is in active status only. However, as you have mentioned that you are not getting signals. Hence, we request you to re-insert the SIM in any other handset and select network manually as Tata Docomo. If still face the concern kindly visit any of the nearest Tata Docomo outlet along with the SIM for further assistance of your concern. Kindly note that, if there is any concern (fault) with the SIM, you can get the with the same number (Duplicate SIM) for Rs.49/- on submission of POA(Aadhaar Card) at the Tata Docomo store. However the balance & validity will be carry forwarded and the duplicate SIM will be activated with in 3hrs.

R

Rahul Shekhawat

from Gurgaon, Haryana

Dec 1, 2017

From one week there is no network in my cell on my Docomo number my number is [protected] either resolve this issue otherwise I hv to register complaint in TARAI

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bijapur, Karnataka

I taken plan of 3g pack (79). And i'm getting the speed of 2g when i m playing games net connection is cut of by itself. First i see the h+ or 3g when start playing online games suddenly net speed goes down to 2g and after that net connection cut of i loose many trophies by the net lag plz do anything about it and other wise i will port my no to other company

Dec 29, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.consumercomplaint.in

Sir, my mobile number [protected]. I want to delete all of my call history from service center i have face some problems with my calls history so please erase up all of my call history from service center. I hope you will do as much as possible about my request please erase my call history i want confirm about erase of my call history.. Please help me sir and understand my problem erase my call history from your tata docomo service center. If anyone ask my calls history from service center don't give my personal calls history to any other persons please help me sir and reply me about my request.

Dec 30, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 28, 2017

Updated by Md Noorjahan Sir, please erase up all of my calls history from your Tata Docomo service center please do it arjently ..

Verified Support

Nov 28, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

View replies

V

vallya

from Chennai, Tamil Nadu

Nov 28, 2017

I want to convert my mini sim to nano sim.
Please help me in doing this as soon as possible.

Please let me know what is the process to get the nano sim.

Reply

C

chaitu2926

from Hyderabad, Telangana

Nov 28, 2017

Around four months back i lost my sim.Since am not using that number i requested docomo to disconnect my number [protected].But the connection was not yet discontinued and i am still receiving bills.Kindly make sure my number is disconnected and i don't get any further calls

Reply

B

Bhaskar Jashvin Anbu

from Kodungallur, Kerala

Nov 29, 2017

Pls send puk code no

call history - Comment #2933432 - Image #0

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600053

Myself vinoth kumar... My sim docomo number is [protected]
I lost my sim card along with mobile.. I blocked my sim on that same day... I purchased this sim card five years using my mothers voter i'd proof.. Now she is no more
I lost my sim card, for that i want to get new sim in same number
Today i went to docomo store anna nagar chennai
There they saying we can't provide without the sim proof given person (My mother)
For that i make an call to customer care.. No solution till now
I lost my com ness
I want immediate solution for this.. I have all original proof of my mother
I feel sad about docomo.. The way there treating customer
My current using temporary number is [protected]

Jan 4, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

View replies

J

jigar.sap

Nov 28, 2017

Dear Team,

I am at Dubai - UAE. I am getting etisalat network in dubai to receive incoming SMS.

Here I am receiving SMS very late minimum 10 mins delayed. This is causing the issue while receiving OTP.

Note : No SMS is getting missed out. So request you to please look into this matter.

Regards,
Jigar

Reply

A

amee.1713

Jan 12, 2018

i m. currently in UAE and facing trouble due to failure in receiving otp’s

please help

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 509325

I have lost mobile phone and i have taken new sim card with same number respective dealers of tata docomo they reported it will activated with 48 hours of sim but response of tata docomo customer services are reported very badly behaviour with information and communication towards sim card

I need explanation from tata docomo service

My phone number [protected]

Jan 8, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My a/c no is[protected]. Before 10th august my total outstanding amount is rs 5045/-. I got call from your tata docomo representative and she told me to pay 4010/- and remaining amount which is rs 1035/- will be discount for me if i paid on 10th of august that i paid on same day.
After that i got 5-6 calls which is for paying remaining amount that is rs 1035/- than i told that just check the call on date 10th august your representative told to pay only 4010/- and then call me back. Not a single person replied me for that issue.
And now they send me a legal notice for that to pay rs 1035/-.
So who is responsible for that and what i have to do now.

Dec 29, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 28, 2017

Tata DoCoMo Customer Care's response As discussed, we would like to inform you that your concern has been forwarded to concerned team on top most priority. Hence we request you to kindly bear with us in the interim. For any further clarification please feel free to call on our help-desk[protected] or email us on [protected]@tatatel.co.in

Dec 12, 2017

Updated by salman bagwan Till date no any update on this issue. and yesterday I received anther Legal Notice. its very funny. Just I ask only one question, but Tata Docomo customer care fail so many times.
so I am requesting see in to this matter and close as soon as possible.

Dec 12, 2017

Updated by salman bagwan I received only one call saying that your problem will solved soon.

View replies

S

salman bagwan

from Sangli, Maharashtra

Nov 27, 2017

Even I mail to (Rishikesh Bhale ) he is Manager - CLCM - RWLN but he didn't reply me. Lets see how Docomo persons treat costumers.
After this I mail again is as follow,

Dear Sir,
Form yesterday I calling to "Mr.Santosh Bamne (Mob . No [protected] )" but Miss Sansukuti Sonawane picking the call and specking so rudely and not answering properly. I called yesterday two time and requested to please solve this issue. she told me she will search and reply me back but she didn't reply me by call. than she told me to mail the issue that I do but I didn't get any reply from anyone. Even I called today also asking what happen about my issue then she didn't tell me any thing than I ask to give a call to her senior Mr Santosh Bamne but she refuse by saying he is not there I am the senior person not Mr. Santosh Bamne.
Even 1000 rs is not a big amount but I wnt to know why TATA DOCOMO representative told me Rs 1035/- is discount and why she didn't close this matter on 10th of August.
As previously Docomo Representatives promised me to give discount of Rs.1035 if I pay Rs. 4010 on 10th of August. I have done the same thing. And if they have not proceeded for giving discount and closure of account then its not my problem. Even after that I was kept on receiving call from Docomo Representatives to pay Rs. 1035. And now they sent me legal notice. If I am wrong then plz check all calls regarding this connection in detail since connection we have taken from TATA Docomo. All the calls must be recorded. Then let me know If I am wrong.

Let the Docomo people know to go by their words.

So I am requesting to Mr. Rishikesh Bhale to see in to this matter and revet me back.

Thanks & Regards,
Salman Bagwan

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 410501

Dear sir/madam,

I am shailendra pansare my mobile no is [protected], i lost my mobile at yesterday along with the tata docomo sim card, kindly deactivate the sim card immediately. The details below,

Mobile number: [[protected]] (Tata docomo)
Holder name: shailendra pansare, pune, maharashtra

Thanking you,

Yours truly,
Shailendra pansare

Dec 29, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 28, 2017

Tata DoCoMo Customer Care's response We would like to inform you that, In order to process your request of blocking of SIM, kindly revert to us with the following mandatory details: - 1.Confirm your address 2. Confirm the amount of the last recharge 3. Confirm the mode of the last recharge 4.Confirm the last recharge date 5.Confirm the balance in your account, to [protected]@tatadocomo.com.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have taken two tata docomo postpaid sims. After taking sim service was not proper near my office & home so i have decided port or deactivate the numbers completely.

I want to move out of tata docomo postpaid connection. Every time i call customer support they will say pay the due bills then we will initiate the process, but after paying the due bills they are not initiating the mnp (Mobile number portability). Tata docomo...

Helpful

Found this helpful?

Write a comment

I am A.K. Verma, Sr. Audit officer, o/o the Accountant General Sikkim, Gangtok. I had taken Tata Docomo NO. [protected] from Big Bazar Gangtok. I had Rs 2750 under future pay wallet in the same number. Unfortunately I got misplaced the mobile cem alongwith the mobile during first week of october 2017.I rushed to Big Bazar for change of mobile no. of vallet. They told to take same number sim from TATA Docomo for the credit of money in Future pay waLLET. I applied for the same no from tata Docomo Centre at Big Bazar Siliguri enclosing Adhar Card, and FIR copy on 28 th October 2017. They given me Docomo Cem stating that the connection will be activated with in 7 days.But even after lapse of approx. one month the same has not been activated. Hence it is requested to activate my Docomo connection as early as possible to save future pay wallet money.

Jan 10, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response We regret to inform you that, there is no request for duplicate sim changed request on your number we request you to visit the store for further assistance.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400086

We are using tata pri line with a/c no[protected], latest reference no[protected] dated - 13/04/2017.

In the month of oct & nov 2016, our office was closed for diwali festival from 30th oct to 1st nov 2016 and also sunday of nov 2016 was closed. On these days isd calls have been shown in our bill dated 08/11/2016, which is unethical and incorrect. We have been charged excess of rs.33, 713/-. As our line got disconnected due to over credit limit we had to pay it immediately to start the line.

But since oct 2016 we are doing continuous followups with tata (Mailed upto nodal & appellate team), they are not resolving our issue and doing waive off of this excess amount. After asking for recordings of the wrongly billed date they are not providing any data which clearly shows that they are cheating us.

Dec 27, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

View replies

D

deeptirattan

from Mumbai, Maharashtra

Nov 24, 2017

Dear Tata,

Please commit a date to resolve.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 4110030

Website: tata docomo Help line no

Dear team
I, sachin ashok nagarkar, ph no [protected],

My one request for migration (Post paid to prepaid) from your tatat docomo store, j m road pune opp blagandharv natya mandir pune maharashtra.
Tatat docomo store person mr balaji, ph no [protected]

Caf no [protected] dt 17.06.2017 and paid rs 160.

I paid my all dues rs 896 or some thing dt 17.06.17
For first 2 months he put request or not i don’t know, but i paid 2 months rent rs 800 without using any call,
After taking many follow up, store told me your request is accepted and your ph no converted in to postpaid to prepaid, now you want to pay only rs 199 for prepaid for life time use,

Now you are sending me a bill of rs 777 (Pending for last two months),
Just check last 5 months data, i not used any single call or data used

Already i paid lot of rent to you without using, why i suffer for your mistake,
I call to your help line no for many times, but they told me our executive will call you regarding this, still no call received by me,
I requesting you to take a corrective action,

I will not pay any single amount to you, i will port my number and i will go to consumer court,

Jan 5, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 22, 2017

Updated by SACHIN NAGARKAR Dear Team
I, sachin Ashok Nagarkar, Ph No [protected],

My One request for Migration ( Post paid to prepaid) from your Tatat docomo store, J M Road Pune opp Blagandharv Natya mandir Pune Maharashtra .
Tatat docomo store Person Mr Balaji, Ph no [protected]

CAF No [protected] Dt 17.06.2017 and paid Rs 160 .

I paid my all dues rs 896 or some thing dt 17.06.17
For first 2 Months he put request or not I don’t know, but I paid 2 months rent rs 800 without using any call,
After taking many follow up, store told me your request is accepted and your Ph no converted in to postpaid to prepaid, now you want to pay only Rs 199 for prepaid for life time Use,

Now you are sending me a bill of rs 777 ( pending for last two months),
Just check last 5 months data, I not used any single call or data used

Already I paid lot of Rent to you without using, why I suffer for your mistake,
I call to your help line no for many times, but they told me Our executive will call You regarding this, still no call received by me,
I requesting you to take a corrective action,

I will not pay any single amount to you, I will port my number and I will go to consumer court,

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response We regret the inconvenience caused to you. We would like to inform you that a complaint regarding delay in processing postpaid to prepaid migration and billing has already been registered with the Service Request number[protected] and it is expected to be resolved by 28-NOV-2017 10:35 hrs. Kindly bear with us in the interim.

View replies

B

bonsan

from Aligarh, Uttar Pradesh

Nov 23, 2017

Dear Tata docomo,

My no. will be out of service kindly re-activate my tata docomo No. my no. is [protected]

Thanks & Regards

Shashank Verma

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560068

Dear tata,
I took from tata docomo 140 series numbers, i deposited 50k money in tata, due to some personal reason i close my numbers.. But past 3 months onwards i called to tata docomo customer care and lot send mail to tata for my refund amount of my deposit money. But still i dint get cheque, every time take compliant n 15 working days extended to do solve my problem, every time same repeated..
Please kindly solve my problem, send refund amount..
Thanks and regards
Bsmv financial consultants
Tata docomo ac :[protected]
Alternative mobile number: [protected]

Jan 8, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 27, 2017

Tata DoCoMo Customer Care's response We would like to inform you that we are already working on your concern, we request you to kindly cooperate with us. We will intimate you at the earliest post receiving confirmation from our team.

View replies

P

pakkazain

from Atraulia, Uttar Pradesh

Nov 23, 2017

I want call details of my sim [protected]it very urgent . i want call details from 16november to 17november 2017. Nd plz send it to my gmail id [protected]@gmail.com.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nashik, Maharashtra, 422007

My tata docomo broadband plan is dsl ds-212-b3g1f-399 advance rental plan. I had paid advance rental charges for the period dt. 24/03/2017 to 23/07/2017. Now i want to discontinue broadband connection so that i don't want to pay the advance rental for the period from 24/07/2017 to 23/11/2017 and i had contacted to customer care through email for discontinuation of connection but customer care is sending me messages and phone calls every day for paying bill for the period which i don't want to use. My broadband connection is already barred from last three months.

Dec 27, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 602024

Website: Tatadocomo

I have uses a docomo number from 2009 to 2017 untill last two months without any prior message they have blocked my number and i have called the customer care they have told me that proof has been missed so customer care person said go and give your proof nearby docomo store i have searched nearly 4 stores by looking at the google most of the store has been permanently closed and i went thiruninravur docomo store they are saying no we are going to close the store so you better go to annanagar store at last i went over there they checked the number and said that your number has been blocked due to less usage i have said that please renew my number. They checked and told me that now it is free only, but we can't able to renew at this time it will take nearly 10 days. After ten days i went and asked them they told, still it is not available, later i asked the concerned person mr kumaran he told that ill call, and then you come. After 5days i asked him he told the same answer after that i have called him he din attend the call and i messaged him no reply still now i'm calling him but he is refusing to take the call. I really want to know something this is the way you really treat the old customer. Some body is saying that docomo network is going to get closed so they are doing like this. Now i'm kindly asking your network just get back my old number. If you are not willing to give preference for your old customer tell them to do mobile number portability to some other network. Due to this i have spent time, money and my work is also got waste i was totally desperated with your service. Kindly get back my number that itself enough for me. Thank you

Jan 6, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 21, 2017

Updated by Madhana Kumar C S Please try to short my complaint as soon as possible...

Verified Support

Nov 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalandhar, Punjab, 144001

Website: fraud by Tata Docomo by charging extra money

Hi,
This it to inform you that i have already requested tata docomo to close my
Connection and hopefully they did it (As i got the message of closing the
Account) and now they will not change the statement. Earlier in the month of
July/august i have requested to change my plan to change to 1 gb one. Just
To make it sure i called them again after some days, they said that they
Could not do this because of some technical problem at their end. When i
Escalated this matter to customer care department again, they asked me to
Pay according to the plan of 1 gb data. But later tata docomo has sent me
Higher amount bill as previous plan which was shocking to me. However they
Again promised me that they will adjust it. But was height of carelessness
And ignoring the customer wish by sending another next month bill of 407/-
Inr which is not as per the lowest plan i request to tata docomo company. I
Feel cheated and and extremely disappointed by this kind of poor services.
In result, i also ended up wasted a lot of my precious time talking to the
Customer care, escalating same matter again through email. You must be
Having the recording of all of my conversations, which you can listen.
Kindly look at the matter and remove the extra cost imposed by you
Unnecessarily for 2 months, else i would seek justice by other means.

Thanks
Regards
Gyanesh kumar
[protected]
Photon number [protected]

Jan 5, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 23, 2017

Tata DoCoMo Customer Care's response We would like to inform you that upon verifying our records we found that we have successfully provided the billing adjustment of Rs. 413/- on 23-NOV-17 and your Outstanding amount post adjustment is Rs.702/-. Please use your Photon Account Number[protected] to make the payment.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am using tata docomo from the time it has been launched.
From last month i am receiving message from contnt deducting amount saying it you have subscribed for games, photo stories, games hub... Social book pack_srrs... On calling customer care they refund amount but for social book cannot refund it back. Ack_srrs they told me its an event we cannot refund it back. My question here is how come all this is subscribed and money getting deducted. I don't have time to sit and call customer care every now and then.
No. [protected] mail [protected]@rediffmail.com

Dec 27, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 21, 2017

Updated by Rink11 I will not recommend anyone to take TATA DOCOMO.

Verified Support

Nov 22, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 23, 2017

Tata DoCoMo Customer Care's response We would like to inform you that, SocialBookPack_SRRS service was activated by you on[protected] at 08:50AM through SDP_WAP mode and hence the balance of Rs.45/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated SocialBookPack_SRRS Service on your number and the same will be deactivated so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.45/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 23-NOV-2017 12:06:20PM.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.consumercomplaints.in

Hi,
I am getting text messages from contnt as your subscription to docomo deals is renewed at rs 7.00.
This message is coming for per day and my balance is deducted even if i am sending stop msg to 155223 and even call to 155223 (Toll free) and stop this subscription.
Now i don't have any balance in my account so i am not getting any such text message.
This subscription is activated from your side automatically.
I have not activate such any subscription, so please deactivate it soon.
Please do it on priority.

Dec 23, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Tata DoCoMo Customer Care's response "Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO."

View replies

R

Ramesh Bm

from Tirupati, Andhra Pradesh

Nov 21, 2017

Iam tata docomo postpaid number iwant to change to prepaid

Reply

R

rstnam

from Chennai, Tamil Nadu

Nov 21, 2017

My telephone is out of order for the past three days. Please send someone to attend it I can not get incoming calls or make outgoing calls. Santhanam

Reply

A

anilbabu dodda

from Sirsilla, Telangana

Nov 21, 2017

I am using tatadocomo ([protected]) and i want to port to idea but iit is not sending msg to to 1900 please make sure to solve the problem

Reply

D

Dave181088

from Pune, Maharashtra

Nov 22, 2017

Hi, I'm using tata Docomo number and it is [protected]. They deactivated my number without prior notice. My number has been linked to banks, gas agencies etc. I don't know what to do.

They need to resolve this urgently.

Thanks
Ronak

Reply

S

sai1991

from Mumbai, Maharashtra

Nov 25, 2017

Tata DoCoMo — special balance is deducted from my account

Hi,
I am getting text messages from contnt as your subscription to docomo deals is renewed at rs 6.38, rs 99, rs 7 and rs 35.
This message is coming under 3 days and my balance is deducted even if i am sending stop msg to 155223 and stop this subscription but not stop and even call to 155223 (Toll free) but there was not active any subscription. Then I call serval times customer care 198(Toll free) with different tata no. and then he will stop. But again they start new vas service without my confirmation.
Now one sim I have only 1 rs balance in my account and other sim I removed my phone.
This subscription is activated from your side automatically.
I have not activate such any subscription, so please deactivate it soon.
Please not again start any vas service
Please do it on priority.

my all special balance is deducted from my account - Comment #2929101 - Image #0

my all special balance is deducted from my account - Comment #2929101 - Image #1

my all special balance is deducted from my account - Comment #2929101 - Image #2

my all special balance is deducted from my account - Comment #2929101 - Image #3

Reply

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 624401

Website: tatadocomo.com

I had use a docomo no. [protected] during 2016.

By end of nov 16, requested to disconnect, but they didnt disconnect.

After mar 2017 i never used that number.

Due to to the docomo customer care executives' torture, during june, i paid rs. 1061- as final settlement and i gave a letter for disconnection.

But till date they are not disconnect my a/c.

Now they are threatening me over phone and frequent sms to pay another rs.2100/- other wise i will be summoned by court

I sent a complaint to docomo chennai office, but there is no reply.

Dec 29, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 20, 2017

Updated by [email protected] I had use a docomo no. [protected] during 2016.

By end of Nov 16, requested to disconnect, but they didnt disconnect.

After mar 2017 i never used that number.

Due to to the docomo customer care executives' torture, during june, i paid RS. 1061- as final settlement and i gave a letter for disconnection.

But till date they are not disconnect my a/c.

Now they are threatening me over phone and frequent SMS to pay another Rs.2100/- other wise i will be summoned by court

I sent a complaint to docomo chennai office, but there is no reply.

Verified Support

Nov 21, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 23, 2017

Tata DoCoMo Customer Care's response We regret to inform you that the given number [protected] is not reflecting in our records. Hence, we request you to check and revert us with the valid 10 digit Tata Docomo number or 9 digit account number regarding which you are receiving the payment alerts for the needful to be done.

Tata DoCoMo Complaints & Reviews

File a complaint to Tata DoCoMo

Tata DoCoMo reviews & complaints page 69

wrong deduction

Post your Comment

worst service of your tata docomo

Post your Comment

sim not working since 14 nov 2017

Post your Comment

net connection

Post your Comment

call history

Post your Comment

want to get new sim in my old lost number

Post your Comment

tata docomo sim activation

Post your Comment

tata docomo representative fake promises

Post your Comment

tata docomo sim card services deactivate mobile number

Post your Comment

not porting the phone number

non activation of tata docomo mobile connection

Post your Comment

incorrectly charged for bill

Post your Comment

request for posted paid to prepaid on dt 17.06.17, but yet not done, and paid lot of money due to your miscommunication

Post your Comment

request for my refund amount

Post your Comment

demand of advance rental for the period i don't want to use the broadband connection

Post your Comment

complaint has been raised at the time of september 2017 at anna nagar store

Post your Comment

charging extra by not changing the higher rate plan to lower rate plan

Post your Comment

unknown subscription and money getting deducted

Post your Comment

my all special balance is deducted from my account

Post your Comment

billing for not use mobile number

Post your Comment

Related businesses