Bajaj Allianz Complaints & Reviews

My complaint may seem very silly but it is a proof for bajaj allianz's ignorance about customer's issues.

I bought the subjected policy for my tata tiago. But they mentioned it wrongly in the policy as elegance.

I have been contacting the customer service both by phone and email for the simple correction in car's number. They are not even calling me back to explain what's the challenging thing in the correction.

It's been frustrating and i am not using the car for several days due to this as i came to a point they will trouble more in case something happens with this error in insurance. I sent the email to nodal officer and whatever the escalation matrix they mentioned on their website.my car number is PB04AA6338 but they are send me wrong policy with AA3668 they not send me my package policy copy

I purchase a long term two wheeler policy no og[protected]-00030166 on bajaj allianz portal through bajaj allianz executive and during conversation with executive, he told me that rs. 1500000/- cover for driver, rs. 200000/- cover for co passengers and rs. 100000/- cover for third party damage which is also shown in quote and i paid rs. 4200/- as per the direction of your executive online but as per your policy recd by post there is no cover for owner driver.in this regard i had contacted so many times to your customer care and their immediate seniors and also sent mails dated 14 jan, 15 jan, 18 jan & 19 jan 2018 to [protected]@bajajallianz.co.in and [protected]@bajajallianz.co.in as well as prakriti srivastava/ho direct marketing/call center/general & priyanka gajbhiv/ ho direct marketing/customer care/general but no fruitful action has been taken by anyone till date. Only the same executive contacted me on phone and once again he provide me a false information that pa cover has been provided to me whereas as per policy no cover provided. If company didn't provide owner driver cover as per the commitment of executive, please cancel this policy.

My car number is incorrect costumer care not response me my car number is pb04aa6338 but number is showing pb04aa3668 your agent mr dhanjay mistake to fill in my car number & my address please re correct my car number and my address my mobile phone no is [protected] please support me to change my car number and my address also plz improve your costumer care to support your costumer

Claim number : oc[protected]-00016355
Policy number : og[protected]-00036010
Insured: ved parkash kumar
Vehicle no: dl4cab 8875
Loss date:[protected]

They are expert in claim rejection and raising objections:

Objection i: you have led late/informed us late so “aapka claim nhi
Bnta “
My reply: when my car was not there, i immediately called pcr 100.
I received messages from them. I showed them and send also to
Company

Iind objection: i received letter stating final notice, which stated
That i had not replied for three letters send by company so your claim
Might be rejected.
My reply: i had send all letters through speed post and saved also
Copy of slip and track consignment delivered report from department
Of posts website. I send reply letter with all delivered reports with
Highlighting dates.

After 1 month, received call to submit key (Already submitted two key
As guided by company)

Iiird objection: two keys are very less used and third key submitted was not matching with other 2 keys and you
Have not submitted with other keys. Its’ “misrepresentation and
Concealment of facts “. So claim rejected.
My reply: i purchased car iind car around 10 years back. That
Person gave me 3 keys. I am using one key. Now matching keys
With some machine – nobody do it.

Moreover getting car insurance from same company from 10 years,
Had they checked single time these keys for which raising objection.

I had not submitted iiird reply and decided to go to public and
Regulatory bodies against this company.

Please send me duplicate policy papers for policy no [protected] on the name of balaso sadashiv vadagave, i have lost my policy papers please send it urgently to my address as follows
Balaso sadashiv vadagave
Plot no 35, p d bhosale nagar, morewadi, talks karveer, dist. Kolhapur, maharastra
Pin 416013
Thanks and regards
Balaso sadashiv vadagave

My bajaj alianz policy agent is very bad behavier i call him but he is not reply i have a policy and i want to cansel my policy i will call him before 25 days but he don't get any reply so plz arrange a call from bajaj alianz on my no [protected] and help me to cansel my policy that is very bad service from bajaj alianz company and agent we r totally unsatisfied so plz resolve my problem as soon as possible if the company not take serious so i will take a legal action and take help consumer court and do complaint also in irdai

Sreelekha das policy no og[protected]-00002219... Visited emergency dept of iris hospital on 1st may 19... She is experiencing huge pain in her whole abdomen.. Post usg, doctor suspected of appendix. So she got admitted... On 2nd may there was an operation where apart from appendix, doctor removed sist. Currently she is in icu. She is facing pain on initial days of her menstrual period.. For which she consulted gynocologist in 2017... That doctor asked to do usg in which no abnormality was detected. Thus that doctor has advised some calcium vitamin medicine only... We have submitted all these documents of 2017.. But still another query letter came to us mentioning to submit 2017 to 2019 documents... Now can u tell me if no abnormality was detected in 1st usg.. Thn why the poor girl needs to visit doctor for 2 yrs...??? Why this unnecessary harrassment??? Every yr we paid premium on time just to face this type of service??? Shld we raise this in consumer court?? Or social media???

I have gone through bajaj allianz for home insurance policy and given all the details multiple times, paid all the said amount without any negotiation.

They generated a policy "og[protected]-00000001" but with wrong details.
Of below:
1. Mobile number - called customer care and requested to correct it asap
2. Wrong address mentioned in insured property section

For point 2, i call multiple time to that executive, his lead - sobha dodmani but they did not respond, even not picking the call. Picking my call and put it on hold or disconnected after some time without any issue.

I am very sad with this behavior and due to this, locking this as complaint and want to intervene to fix this issue on priority because my builder is charging 21% penalty against my last disbursement amount. I want to go with legal action now because too much followup done but no one responding.

If possible please log a legal call to make penalty to cover up my penalty amount from bajaj allianz.

I had purchased a bajaj allianz life goal assure policy from policy bazaar (Policy number: [protected]) on march 27, 2019. The softcopy was given to me on april 9, 2019. As per the bajaj allianz rule the policy can be cancelled within 30 days from the date of receiving the soft copy.
I have paid a premium of 60, 000 against the policy

The risks and other details were not shared with me clearly by the policy bazaar advisor and i therefore send a cancellation request to [protected]@bajajallianz.co.in, & [protected]@policybazaar.com on april 29, april 30 for refund. I have been follwing up with emails and trying to call but there is no response. I only get automated mailers which do not help me.

Please help me get my refund. I wish to file a case in consumer court for customer harassment, fraud and cheating if i dont get my refund.

Policy Number - OG[protected]-00000015

We have been having the above mentioned policy for the last 4 years and the premium has been paid to our agent Shayed Ibrahim ([protected]) - Company Name Hi5 insurance Services, Chennai - Partner ID[protected]. Post receiving the payment from us, he will renew the policy and send us the renewed document.

This year, we transferred Rs. 12, 404 to his account in the 2nd week of April and the policy has not yet been renewed.

Syed has stopped answering our calls. He sees our whatsapp messages but there is no reply.

Our policy has expired now and we are in trouble.

Seek your immediate attention

Dear sir
I m a nri i used to live out side india.
My name is nayar rana and my policy number is [protected] i purchased this policy before going out side india before a week. I got the email of policy bond throw email i read it there was a mistake of my account number i give the email about it. When i read the bond it was a receipt of 10 000 rs one month but i give the money whole year 120 000 rs i have given the email so many times to bajaj allianz but no response.
I got one thing more when i go to the bajaj allianz office in my city sharanpur uttar pardesh to purchase bajaj allianz mutual fund for the income of per month i told the agent i want the mutual fund of bajaj allianz which have the return of shoul be 20% or more i have told so many times i want per month income i need money. They said ok this is the best return... But when i see before some days its the policy of life insurance not the mutual fund. I shocked what is this i need money per month they make policy for one month premium how can i give money per month. They all are liar. They cheat me like this.
Please help me
I will see them in the court.
Please return my money or cancel this policy as soon as possible
I m out side india i can connct throw email only
Please reply us as soon as possible
Thanks
Nayar rana

Dear sir, mam,
I am car claim registration date 6/3/2019 insurance claim inspector visit perjents time full claim provide, but, my car serviecr center summeet & check qoutatson amounts 250000, gst extra & parking charge 500per day. Insurance claim inspector no responas i am call tok me your claim not approde. Onle wincher approd, complamnts bajajallienz not respos complents congmor cot not repson, plese cliam money provide back my car
Thanku
Karankumar yadav
Moblie no -[protected]
Email. [protected]@gmail.com
My car no; dl11cb 1715
Police no; og[protected]-00003683.
Claim no: oc[protected]-[protected].
Police date ; 12 apr 2018 (14:03) to 11 apr 2019
Police amounts -25744.
Nalional consumar compl no : 1231121

Dear sir, mam,
i am car claim registration date 6/3/2019 Insurance Claim Inspector visit perjents time full claim provide, but, my car serviecr center summeet & check qoutatson amounts 250000, GST EXtra & parking charge 500per day .Insurance Claim Inspector no responas i am call tok me your claim not approde .onle wincher approd, complamnts bajajallienz not respos complents congmor cot not repson, plese cliam money provide back my car
thanku
karankumar yadav
moblie no -[protected]
email.[protected]@gmail.com
my car no; DL11CB 1715
POLICE No; OG[protected]-00003683.
CLAIM NO: OC[protected]-[protected].
POLICE DATE ; 12 APR 2018 (14:03) to 11 APR 2019
POLICE AMOUNTS -25744.
NALIONAL CONSUMAR COMPL NO : 1231121

Since 27.11.2018 i have been sending emails/ making phone calls & asking for refund of rs. 885/- (I. E. Rs. 750/- + 18% gst) from bajaj allianz.
This was the extra money wrongly charged by bajaj allianz on 26.11.2018 for owner driver accident cover of rs. 15 lacks, for a renewal of a two wheeler insurance policy no. Og[protected]-00161885, starting from 14.12.2018. This 15 lac cover i did not require. But at that time i was told by bajaj allianz that it was compulsory.
On 12.12.2018, before my renewed policy started on 14.12.2018, government exempted the people having more than one vehicle from this 15 lac insurance cover with each and every vehicle they owned.
The toi news article stating this ruling, was scanned by me and was sent to bajaj allianz with the request to refund rs. 885/- (I. E. Rs. 750/- + 18% gst) before my two wheeler policy started.
Till date the refund for the ‘extra money’ paid by me i. E. Rs. 885/- (I. E. Rs. 750/- + 18% gst) & issue of a new policy cover covering the two wheeler only has not been done by bajaj allianz in spite of my repeated phone calls and emails since 27.11.2018.

/sir
I have purchased two window air conditioner (One hitachi and one carrier) from a. G. Marketing, 80 feet road kanpur (U. P.) on 21.06.2016. At that time both air conditioners are financed by bajaj allianz. After that i have also taken two years extended warranty (From 21.06.2017 to 20.06.2019) from bajaj allianz general insurance company limited. Policy number is og[protected]-00000005 now my hitachi air conditioner is not working from 29.03.2019. I have make complaint for this to a. G. Marketing, 80feet road kanpur and also bajaj allianz general insurance company limited on 01.04.2019. After that i have make many complaints to the dealer a. G. Marketing by go to the shop but he never given any fruitful response. And i have also make so many complaints to the bajaj allianz general insurance company limited but nobody take any action to resolve my problem (Non working of hitachi air conditioner). Now approximately one month has gone but from bajaj allianz general insurance company limited or from dealer nobody take any pain for resolve my complaint regarding not working of hitachi air conditioner. So please instruct to bajaj allianz general insurance company limited and dealer also to resolve my complaint as earlier as possible.

This is Kundum Santosh holding insurance policy – “Sarve Shakti Suraksha” – Policy No: [protected] which got created along with Citibank Salary account creation. The certificate of insurance was not issued from the start of creation of policy. When I am trying to surrender they are asking for same and when I called to customer care or the help line mail, no response from Bajaj Allianz people.

I am already holding other insurance policy from my company and would like to cancel this policy. With Immediate effect I request Bajaj Allianz to cancel the insurance policy and start refunding the same to my account details sent in mail dated .

Date of policy creation: 10 Jan 2014
Name of the policy: Sarve Shakti Suraksha
Policy No: [protected]

Deficiency in services, breach of trust, cheating, fraud wrongful debit of premium of rs. 7, 9666.00

This is a complaint by a consumer, under section 2 (1) (C), in the consumer protection act 1986, in a written statement of complaint is filed here in writing to irda, describing an unfair trade practice has been adopted by the insurer, bajaj allianz general insurance co. Ltd. That she is consumer as defied under sections 2 (B) and 12 (B) is a person who can be termed as a consumer under the act is filing the complaint.

General home insurance policy purchased from bajaj allianz general insurance co. Ltd for consumer’s home purchased dated 06.07.18 full premium amount paid rs 7, 966.00, via the credit card.

G. This general home insurance policy was never issued or generated by bajaj allianz general insurance co., nor the debited amount of rs. 7.966.00, has the amount been refunded in case of erroneous billing.

That, dated 06.07.2018, the consumer, calls bajaj allianz general insurance co. Ltd toll free phone number[protected], and[protected], dated 06.07.18 soliciting insurances and gets connected to customer service agent by the name of rahul.
Considering that complainant had already purchased a policy of auto insurance from bajaj allianz general insurance co. Ltd., dated 28.06.18, hence consumer calls them soliciting for other two different policies a) travel insurance b) general home insurance.
The customer care associate of bajaj allianz general insurance co. Ltd mr. Rahul who managed and takes the consumer thru the process of online purchasing both policies assures the consumer, dated 06.07.18, that all due care has been taken and no issues will hinder the process of purchasing policies online.
Hence thus assured by an associate of bajaj allianz general insurance co. Ltd the complainant proceeds further and purchases two separate and different policies. The next policy the consumer, purchases on the same date 06.07.18, was a general insurance towards her home full payment rs. 7966.00 is paid towards the premium of general insurance paid and debited via credit card dated 06.07.18 at 10:04 am. After making two separate payments dated 06.07.18, the consumer is further reassured by the associate of bajaj allianz general insurance co. Ltd, mr. Rahul once again as she confirms with him regarding both policies and he re-assures her that the payment has been received and she will receive the soft as well as hard copies within two to three working days.

However when the consumer does not receive the copy of general insurance but only a soft cop of travel insurance that she starts calling bajaj allianz general insurance co. Ltd toll free number beginning 09.07.18 up to 18.07.18 four times (Audio recording available) and requests information on all three insurance policies.

To the surprise of consumer, she is is informed by the associates of bajaj allianz general insurance co. Ltd dated 09.07.18 named jyoti and sachin that they are unable to track the home insurance as she has not purchased the policy nor she has made any payment towards home / general insurance.

That the consumer since then then emails and writes several request to bajaj alliance insurance co. Ltd beginning 05.08.18, seeking a refund of the amount which has been deducted from the credit card. Contrarily bajaj allianz continues to fool the consumer by deliberately refusing to acknowledge that the client has paid towards the general home insurance. However the company repeatedly continues to overlook her payment debited and regarding general insurance while repeatedly keeps mailing the soft copies of travel insurance. That the consumer after being deceived by baqjaj allianz then re-insurwes the house dated 10.07.2018 with another insurance provider and accordingly inform bajaj allianz to refund the amount back to her.

That the insurer, bajaj allianz general insurance co. Ltd to refund the amount of rs. 7.966 which they have fraudulently charged from

D) to return to the complainant the price, or, as the case may be, the charges paid by the complainant;
E) to pay such amount as may be awarded by it as compensation to
F) the consumer for any loss or injury suffered by the consumer due
G) to the fraud of the opposite party;
H) to discontinue the unfair trade practice or the restrictive trade practice or not to repeat it to provide from adequate costs to complainant;

Email dated 13 feb 2019 email to company for change
Hi
Please note my vehicle is insured with long term two wheller package policy with below policy number og[protected]-00027356
Vehicle: honda activa 3g dlx
Old vehicle number: ga08 ak xxxx
New vehicle number: gj27 ck xxxx
Old address details: madgaon, goa.
New address details: ahmedabad, gujarat
Please let me knw what documents required to update my policy long term two wheller package policy (Policy number og[protected]-[protected]

Email dated 27 feb 2019 email with requested docs to company for change
Dear antony,
Please find attached scan copy of registration certificate of the vehicle and address proof (Aadhar card and driving licence), as requested.
Kindly update the said policy and provide the same at the earliest.

Email dated 25 mar 2019 no update after 30 days
Prakriti srivastava/ho direct marketing/call center/general
Mar 25, 2019, 4:14 pm
To me, priyanka
Company requested 4 working days to process. If not done contact
Priyanka. [protected]@bajajallianz.co.in
Regards,
Prakriti srivastava

Email dated 29 mar 2019 company need more time. 45 days not sufficient.
Prakriti srivastava/ho direct marketing/call center/general
Mar 29, 2019, 2:56 pm
To me, priyanka
Dear sir/madam,
In reference to your e-mail your request has been already registered with us under issue no: 77091771
Company requested more time to resove matter.

Email dated 17 apr 2019 65 days passed no update.
Ms. Priyanka / ms. Prakriti,
Instead of 4 working days, 23 days passed. Please update on trailing email.

65 days passed no update.

I am admitted in hospital april 2019 and i have bajaj allianz general insurance policy but end of the day all are employee in bajaj allianz all are lazy people and end of the day final bill pay krne k liye send kra toh approval declined kr dia first time aesi ghatiya company dekhi h jo paise lene k time emi morning m hi bank se deduct krleti h par jb paise dene k time approval declined kr dete hain same on you bajaj allianz cheaters company

I went to one of the cashless hospital mentioned by bajaj allainz and found it really expensive but as i was covered cashless i thought Bajaj will look after me. But I ened by paying huge money from my pocket because bajaj alliancz refused my claim simply by giving no reason.
Hospital kept me for extra two days because my insurance company was reverting back hospital and i have paid for those extra two days as well.