| Address: Mumbai City, Maharashtra, 400102 |
I ordered a sofa cum bed from flipkart priced at rupees 10, 064/- on 31st march 2019, it was delivered on the 15th of march 2019, the piece was old, used, dusty and battered. It had no bill, no tags, no plastic cover, only covered with a dirty sack (Bora). We called the customer care and they refused to help us with the refund.
We would like the bed to be returned and the money refunded, we have been harassed for the past two days waiting for the wish master to come and pick it up. Due to some pin system, which was randomly implemented. I could not even call to know a tentative time for the pick up. The customer care executive is unable to help and resolve this problem. We have been waiting for hours since two days, for the pick up, which i had to reschedule because of the persons inefficiency.
I am now a very harassed customer, i need a refund now. I don't know who the seller is, i am using flipkart, and it is their responsibility to take this up seriously. If i don't get this problem solved, i will take this matter up further.
I have added photos of the pathetic state of the sofa cum bed that has been sent to me and i hold flipkart responsible for allowing such sellers to misguide the customers and not taking any responsibility.
Manya grover
Apr 18, 2019
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2019
Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
I think i should have to file this complain over Consumer rights and stop all.over my culigs and Family members to shop.on Flipkart like websites!