Flipkart Complaints & Reviews

Hello team, I have purchased one item from flip kart and they have shipped on 8-8-2014. When I track that details the updation has done[protected] and there is no updates for last three days..In that tracking details[protected] has mentioned that Dispatched from transshipment hub Salem after that no updates.. When I contact the regional office in Salem and Coimbatore no one picking the call and its saying that number is switch off.Without any updates in online, I have cancel the Order. Due to Courier fault i have cancelled the order and ask to refund the amount. After cancelling the order i got a call from customer executive and says that sorry for inconvince of delay of courier. He told that we will refund the amount on 27-Aug-14. Again i call on that day and simply saying we will credit the amount by 2-Sep-14. Now i call and ask the status, simply saying that we will credit the amount within 10 working days. Please find the attached image file of mail copy which i got from Flipkart. Kindly check and take sever action.

Sir, I Have bought Khadi Bhringraj Oil (Tripack) Hair Oil which has the id of OD[protected] of worth Rs. 361, when i have been received the parcel via e-kart couriers, the product has changed as on of the oil pack has been replace with Khadi Bhringraj Shampoo pack.So Kindly take me necessary action as soon as possible.

I had purchased a HP Compaq laptop from Flipkart.com on the 21st of August. After receiving the product I tried to install latest version o[censored]buntu but due to lack of drivers I am unable to do so. Ever since then I have trying to reason with Flipkart, that they should have mentioned this clearly in the product description that drivers are not available for this particular version of OS. Now they are simply rejecting it and my money has basically gone down the drain. Please help me in getting the refund. The product has not been used - and is in perfectly resaleable condition.

Can someone urgently look into it also can someone please make an effort to call me.
Today afternoon when i called customer service they said i will receive the product today itself but still i have not received and also when i called back the customer service at 6:05pm they said product is not delivered as my address pin code was incorrect. In one day i am getting different answer. What is happening
As whenever i call customer service department they don't have any update on what's going on they say my address pin code was wrong so my product is not delivered.
Also check the below email trails and please explain why I am given false promises
Regards,
Dharmesh
[protected]
On 29-Aug-2014 6:06 PM, "dharmesh sheth" <[protected]@gmail.com> wrote:
Hello,
Still i have not received my phone, i hope i get the delivery by tomorrow.
Regards,
Dharmesh
On 27-Aug-2014 4:50 PM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote:

Hi Dharmesh,

Greetings from Flipkart!

Order ID: OD[protected]
Item: Mi3 (Metallic Grey)

Thank you for your e-mail.

On checking our records I see that, your address has been already updated as per your request-

Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
Parel, Mumbai - 400013
Mumbai,
Maharashtra

Please feel free to get back to us if your order is not deliver till August 29, 2014. We will get resolve your issue in the best possible way.

Your kind patience is appreciated.

Did I solve your problem? Please click here to let me know.


Please write back to us should you have any other questions or need further assistance.

Regards,
himangshu.dutta
Customer Support
Response received from Seller: WS Retail

Incident History
Customer By Email (dharmesh sheth) 27/08/2014 04.42 PM
Can someone call me please.. As i got a call few min back.. And said i
won't get the phone.. Please call me
On 27-Aug-2014 3:05 PM, "dharmesh sheth" <[protected]@gmail.com> wrote:

> Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
> Parel, Mumbai - 400013
> Mumbai, Maharashtra
> On 27-Aug-2014 2:50 PM, "Flipkart Customer Support" <[protected]@flipkart.com>
> wrote:
>
>>
>>
>>
>>
>
Customer By Email (dharmesh sheth) 27/08/2014 03.10 PM
Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
Parel, Mumbai - 400013
Mumbai, Maharashtra
On 27-Aug-2014 2:50 PM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote:

>
>
>
>
Response Via Email (Arun R.) 27/08/2014 02.49 PM
Hi Dharmesh,

Order Id: OD[protected].

Thank you for writing in.

I understand your concern.

On checking our records, we see that the address is out of delivery area.

Please revert to us with the alternate address, we will check and do the needful.

Thank you.
Customer By Email (dharmesh sheth) 27/08/2014 02.46 PM
Hello,
I have still not received the my oder.
And as per the email replied from your side. Its clearly mentioned i will get the order in additional 24 to 48hrs but customer service person named Kivita Golkar has clearly denied to known any such email and she mentioned product will be delivered on or before 30th.
This highly unprofessional service by flipkart and don't see a worth experience as well.
I want someone to answer why i got a below email n where is my product n when i am getting d product.
For a product to deliver from Kolhapur to mumbai it only takes 1day.. I use private courier all d time.
[protected] Forwarded message[protected]
Response Via Email (Johnson B.) 23/08/2014 06.15 PM
Hello Dharmesh,

Thank you for reverting us with the details.

I apologies for the inconvenience caused.

I would like to inform you that I have updated your alternate pincode for your order "OD[protected]".

Also, I have notified our courier partner regarding the change and your order will take an additional 24-48 hours to be delivered.

Please note that the changes will not reflect in your Flipkart account and the invoice since the consignment has already been shipped.

I completely agree that this has not been your best shopping experience. However, we will ensure such issues do not recur in your future orders.

In the context of you being a loyal customer, I request your patience and understanding in this regard.

I hope this helps!

I thank you for choosing us!
Auto-Response 23/08/2014 10.20 AM
Dear Customer,

This email is for your reference only. You do not need to reply to this mail.
We will get back to you at the earliest.

Customer Support
www.flipkart.com

Customer By Email (dharmesh sheth) 23/08/2014 10.20 AM
Hi,

My product order number as mentioned in the delivery status is
not delivered yet reason being my PIN CODE 416003 is incorrect and thats
the reason why this is the message provided in the delivery status Out of
delivery area (Pincode-Address mismatch


Please correct my Pin Code;-
Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
Parel, Mumbai - 400013
Mumbai, Maharashtra

Also can you please make sure before you send anything for delivery you
check PIN CODE and CITY where it needs to be Delivered

i recieved OD[protected] ON 16th Aug 2014. i found that the product XFX XFX R7 260X 2 GB DDR5 Graphics Card was defected.. it shows some colourful lines on screen before installing drivers. and screen goes off while installation of drivers. The installation dose not even finishes..i tried 3 different high end computers to test the card but unfortunatly same results...now i claimed for replacement ...ITDeck rejected my return request with return id 7064654...the product i have purchased have warranty of 3 years... what a disappointment by flipkart...my trust over online shopping is gone...please what can i do to get it replaced. my rupees 10 thousand are getting wasted...i dint even use the product for once...

I had ordered Asus Zenfone A450CG 27 th August 2014 on COD. The Delivery guy came opposite to my office. I told him to come to my office as I was in work. He told that he wont come to my office as he has some other work and cancelled my order by himself and I got message "Delivery was cancelled as payment was not ready" and in site it has been updated as "Undelivered due to no response from customer". I dont know what other work he has other than delivering the product . See the screenshot attached.Guys don't ever buy from Flipkart, they have got the worst delivery team, they will make you beg for the item which you ordered. Delivery Guy Details: Mukesh Mobile: [protected]. Order Details: Asus Zenfone A450CG Order No:OD[protected]

Hello sir/ madam I had purchased a mobile phone from flipkart. Which is not working properly .i have registered one complaint earlier also .but no response. My order I'd is OD[protected]. Kindly accept my complaint and exchange my phone. Thanking you

I had ordered Philips mixer grinder model number HL1643/06 600 .My order number is OD[protected] which i recieved on 30th of August.the juicer handle was broken and one of the grinder cap was also broken in 2 to 3 places.I believe this product was packed as damaged piece only because if it was broken during transportation then the broken pieces should have been there in the box itself which I did not find. Also the product quality was very poor as if 2nd had repaired.I ve used this product earlier which is of very good quality and I compared with the one I bought from flipkart which is of bad quallity.It was a gift for someone and Flipkart has delivered very bad service and product.It is such a shameIts a waste of money, time and trust.I want my money back!!!

I purchased case covers worth 2000.00 INR, 2 numbers of MOTO G case cover. The product was faulty so I returned them on April 30 and I got an acknowledgement from Flipkart that it reached their warehouse on May first week. Since then I am trying hard to get my money back. Everytime I call their customer care, they give me super stories and I hung up with spike in blood pressure. I am so frustated that I even wrote two emails to Sachin Bansal. Can AKOSHA get my money back. Return ID:OD[protected] and 03. WSRR[protected] Various cust care response ID:[protected] [protected] [protected]

Hi this is Abhishek Saini . I ordered a Toshiba LED tv from flipkart ORDER ID : OD[protected], MODEL NO : 39L3300 39 on 26th august 2014 for 34034 INR . I was told that it will be delivered the next day but its been 4 days and i have not heard from anyone about the same. After numerous calls and emails all i get to hear from the reps at the customer service is that sir i would request you to wait at least 2-3 business days and you will get a email once the order is shipped . First they asked me to wait till 31st aug and now on 30th i get a mail from them that your issue will take some more time and we request you to wait another 2-3 days . I really don't know what are they trying to do. When i ask them they just tell me to wait nothing else .

I ordered an Asus Zenfone 4 on 25 july 2014, order #: OD[protected]. It was defected mobile with technical issues so I complained for it and they replaced the product.They sent me another phone with same model, but I found it with bigger technical issues so I returned it again and asked for refund they told me that they had refunded my money in my flipkart wallet on august 19, 2014. I asked them to refund my money in my own bank account but they did not do so. After some time On 26th august I noticed that they had changed even my flipkart accounts login details from my email address: [protected]@gmail.com to a different email address: [protected]@gmail.com. Then I contacted flipkart and they told me that someone named Rahul Jha has used my Flipkart wallet balance to order a Karbonn titanium under order # OD[protected]. I immediately told them to stop the delivery of the product as I had not placed any order.