Oriental Insurance Company Complaints & Reviews

Please inform us the policy status of policy no. 423001/31/2015/6324. whether, it renewed or not. As we have already applied for renewal.

Dear Oriental Insurance, I am an existing Vehicle insurance customer. my policy no is 412200/31/2016/19869. i tried renewing my policy thru online on 08.12.2015 from my Andhra Bank Debit Card Transaction Id : S80699966 Transaction Amount : (INR)1, 274.00 Transaction Description : IB/INDIA/ORIENINS/EADB[protected]. the amount was deducted but the policy was not renewed . So the next day on 09.12.2015 i tried the same with my Indian Bank Debit card POS PRCH ATM WDL SEQ NO 941327 ATM ID 00006166 TRAN DATE (MMDD) 1209 TRAN TIME (HHMMSS) 054553. again the amount was deducted but not renewed and the page said System Error Occurred please contact system administrator. as i was running short of time i went in person to the Oriental Insurance office and i renewed my policy by paying in cash. When i asked the office people about this issue they promised me money ll be refunded in 10 days but its already a moth and i have not yet received my money. When i contacted my bank both the banks told that the Oriental Company only should return transfer the money to my account and the bank could not do anything else. i am very much disappointed. I have been Charged three times for a single payment. pls let me know the status on this issue. Thanking You, Milton Paul.

To The Oriental Insurance Sub- Plz refound my money Sir, With due respect & humble submission beg to state that I'm Akash Patra, From Jajpur, Odisha I was a claim on the date of 1/1/2015, Policy no is 345100/48/2015/278 Claim no- 345100/48/2015/000041 hitherto I'hv no refound my money. Once I was contact also Mrs. Minakshi Barma(Nodal Officer) but she is no respond my complain & claim. So I heartly request you to be grant my mail & plz refound my money as soon as possible. Yours Faithfully Akash Patra Mob-[protected]

On 9.01.2016, i done online policy payment in orientalinsurance.org.in of rs 6, 157 through my icici debit card and my transaction was failed with error . Reason:sorry! We are unable to process your transaction please contact us [protected]@billdesk.com for any queries. But the payment is done successfully and the amount is debited from my account . What should i do now ? Plz refund my amount and contact me my no [protected] and my email id [protected]@autolek.com

I want to go abroad for 360 days.i approached oriental insurance for overseas travel insurance.but they told me they can give only for 180 days and they will extend it for another 180 days provided you are fit and you have not made any claim in first 180 days.according to them I have to pay premium for 180 days but I cannot claim if I fall sick.i do not understand logic behind this. again if I want to extend for another 180 days then I have to pay premium 50% more than what I paid for first 180 days.why such things?since last 3 years I am trying to resolve this issue irda is not taking any action.

My oicl motor vehical palicy no is 242605/31/2015/9683... and i have made a claim of estimate rs 2800 against damage in my honda activa i on may 2015 but now i have got rs 1000 claim...in my account which is very low... what this

Patient Name : Mangubhai N Machhi Policy No : 171600/48/2015/3508 Claim No : 10733486 revised claim no[protected] MAID : [protected] Contact Details - [protected] I have submitted all my documents for medical approval last one year .but no reply found or ack us by company . and not satisfied by its way of co-operating us . creating more problems and do not take our issue and have to go and from without any help

Ref: Car Registration No. DL 03C BW 2469, Volkswagen 1.2 Polo, Petrol Policy No.271701/31/2015/6319, period 18.03.2015 to 17.03.2016 I would like to draw your kind attention regarding non-receipt of amount paid by the customer on repairing of insured vehicle (car). In this connection, kindly note down the following:- i. Full & final payment has been paid by the customer on repairing i.e. Rs.33, 770.00 dated 17.12.2015 to M/s Atrica Automobiles Pvt. Ltd., Noida. ii. All the documents related to insurance claim have already been submitted to The Oriental Insurance Company Ltd. (OICL), Jhandewalan Extn., New Delhi on 19.12.2015. As demanded on 24.12.15 over phone, the additional documents through e-mail had been sent for expeditious release of payment. Despite of fulfilled all formalities, customer payment is still held-up by The Oriental Insurance Company Ltd. (OICL). iii. We have frequently follow-up with Mr. Dharmender, Dev. Officer, Mr. VK Jain, Inspection Officer and Mr. Anshu Garg, Agent for release of payment by the Insurance Company, but, nothing has happened in 15 days. It is a matter of grave concern, if, Insurance Company has not release payment of customer despite of complete all formalities.

After renewal of my Insurance policy of my bike on dated 5th Jan'16, policy renewed but not getting the soft copy of Insurance on my Email ID "[protected]@rediffmail.com" which is committed by Oriental Insurance customer care help desk. Still eagerly waiting for soft copy of Insurance.So please kindly look into this & do needful on urgent basis as not getting satisfied service feedback from customer care. My details are given below Name...

Notified on 16oct 2015, claim settled on 5th Jan 2016. Claim amount 18500+4300, claim settled for 4900. Why ? Because didn't went to the dealer he asked, didn't paid him commission. Pathetic experience as I did nt gave him bottle of whisky as asked by surveyor Anil Chawla.. Making customers running here and there, about 1000rs petrol spend just to clear the bill. Vehicle no HR26-BP-8317

I have submitted cheque for renewal of my policy no 131102/48/2015/9672 to BO Mahim No 131102 on 16/11/2015, and even spoken to Mr Kamble, but till date my account has not been debited.I have made several calls to them, and each time I have been told that it is being done. My policy was due on 24/11/15.

I try to renew of policy by online mode.1st time not response from site, so I again renew . Policy generate but amount Rs. 997.00 paid two times. On dated 29/11/2015 Policy No.224403/31/2016/3449 SBI transaction reference no. ESBI[protected]IG0BBMVTW6 ESBI[protected]IG0BBMWFK8 Please refund amount Rs.997.00 in same bank A/C. Thanks, R K Deshmukh

My Father Mr.Nandkumar Gupta have taken policy from Raksha TPA which has tie up with Oriental Insurance. Policy no.124500/48/2016/1708.as he had gone under coronary Disease treatment in Saifee hospital under care of Dr.Ajay Chaurasia from 28jul, to 31jul, 15 IP-no.5634427 Bed no-639. But in history it was mention Hypertension and diabetes was from 05 years.Due to this the claim was not settle by insurance company as the Policy was 4 years old. But later Hospital has issued a letter stating that it is since February, 2014.and stated that it was happen due to error.All document and Hospital letter was submitted to Raksha TPA. Since 5months is completing but no response from Oriental Insurance Company nor Raksha TPA. Raksha staff Mr.Yusuf Patel and Amit Hegde Address-Times square building Marol, Mumbai.And Orental insurance staff Mrs.Akshada Mukne address-Oriental House Churchgate, Mumbai who tell Raksha will re follow the case.But After re investigate also they are again telling In History Hypertension and Diabetes is from 05 years after submitting Hospital letter also .Every time they give different excuses after giving Full evidences .As I have borrow loan from relatives for my father treatment. Kindly look into the matter ASAP

I had tried renewing my 2 wheeler Oriental insurance policy online on Sep 21. There was some problem with website and hence my policy was not renewed even though the amount got deducted from my bank account. I contacted the customer service and the concerned people. I was asked to renew the policy by visiting any of the office and assured refund of the amount which was deducted. Its almost 3 months now and I am not getting any response. On Dec 8th, they again asked me to provide the details of policy.

Vijay Vyas Dec 7 at 6:18 PM To Pokarram Chaudhary CC Sanjay Jain Message body Dear sir, Kindly refer trail mail & also refer your claim under the above said policy. We have examined your issue in a length & found that the assessment which was made by final surveyor was over the amount which you have paid to dealer as well as outside due to wrongly addition of VAT amount whereas the prices of parts were including VAT, hence, your complete claim file was sent to our DO Vapi for necessary correction in the survey report from final surveyor, which is still awaited from them although we are regularly in touch with them for submission at the earliest. Kindly bear with us till your file is received from our DO Vapi after necessary correction in your survey report. We deeply regret for inconvenience caused to you. We assure you for settlement of your claim immediately after reciept of your complete file. With regards, Vijay Vyas BM, BO, Jodhpur. [protected] ----- Original Message ----- From: Pokarram Chaudhary To: vijay.[protected]@orientalinsurance.co.in Sent: Monday, December 07, 2015 11:52 AM Subject: Fw: Non payment of claim in policy no.242202/31/2015/5328 One car claim raised in Vapi on 30 july 2015 till now the claim payment not received please pay interest @24% w.e.f.25 Sep 2015 as this file was received in Jodhpur office on this date. Now the file is again send to vapi survivor for calculation mistake, increase in salvage value & deduction of 15% in local purchase of parts now kindly justify why a customer will safer for your negligence as far as salvage is concerned i will deposit in your vapi office/jodhpur office on your conveyance charges & i will not bear 15% deduction on local purchase as i have paid on for this part, since this part was not available in agency & my car awaited 7 days for this part. Awaiting for reply otherwise you are showing doors of consumer court. Regards, MAHADEV ROADLINES Shop No. 16, 17 Above Hotel Safari N.H.no.8 Balitha Vapi - 396191 Mob. No. [protected], [protected] Tel. no. 0260.3244577

[protected] Dear Mr Duggal I sent my medi claim reimbursement form on dated[protected] but till today not get my payment so I requested you to please look in to the same and expedite the payment with thanks Sushil Aggarwal [protected] To The Manager (Reimbursement Claim) Oriental Insurance Company Ltd. 10 th floor Hansalaya Building 15 Barakhamba Road, Cp N Delhi -110001 Sub; Reimbursement clam Form, Policy 214303/48/2016/939 Sir I send my documents for your consideration for Reimbursement of my expenses after oration for Rs. 8576.35 (Rs. Eight thousand five hundred seventy six and thirty five Paisa only) Please expiate the same and send as early as possible with thanks Yours Truly Sushil Aggarwal Tootle Documents. 27 papers 2/215 Maharaja Aggarsain Commercial Complex sector 9 Rohini Delhi – 110085 Moble. [protected]

Policy No: 141200/48/2015/20968 EMSLA TPA Claim Number:[protected] R.L. Number EMSLT.P.A/REJ/98072 Reference: EMSLTPA_19_10_2015_ E_ 24112015. IM_2778_ 2859 dated 27 November, 2015 Name of the Patient: Dhwani ( Daughter) Acknowledgement of Claim dated 03/07/2015.. Page No.1 Please find attached herewith Complaint against The Oriental Insurance Company limited for repudiating my legitimate claim giving reason that C3R is not proven treatment so claim is repudiated as per policy clause 4.13. which is totally baseless and as per latest correspondence as per policy Clause No: 2, 3 which is totally baseless. Recently The New India Assurance Company limited given authorization letter to Vasan Eye Care hospital For Rs.25800/- for C3R ( Treatment of Keratoconus ) (refer page No.2 ) The treatment is same and hospital is also same only Insurance Company is different. We request you to look in to the matter and give direction to insurance company to pay my legitimate claim. E-Mediteck has while rejecting Cashless informed that first you recover from the patient and submit the claim papers. (Refer Page 3). LEGAL STATUS: Judgment of THE DAKSHINA KANNADA DISTRICT CONSUMER DISPUTES REDRESSAL FORUM AT MANGALORE. COMPLAINT No: 82/2009 (Admitted on 16.04.2009) Sri.K.Parameshwara Bhat V/s . 1.Branch Manager, LIC of India, Mangalore 2.The New India Assurance Company Limited Divisional Office, 2nd Floor, Sri Ram Arcade, Opp: Head Post Office, Udupi – 576 101. The above said Aravind K underwent Keratoconus surgical procedure and got operated both the eyes at Nethra Dhama Hospital Bangalore on 30.7.2008 as well as on 31.7.2008 and incurred expenditure of Rs.40, 654-94. Judgement: That the eye surgery keratotomy underwent by Aravind K. is not excluded under the policy. However, the Complainant produced medical bills worth Rs.40, 404.94 as per Ex C2 which contains 4 medical bills. Therefore, we hold that the Opposite Party No.2 i.e., New India Assurance Company represented by its Divisional Manager is hereby directed to pay Rs.40, 404.94 being the medical reimbursement to the Complainant. And further we direct the Opposite Party No.2 to pay Rs.5, 000/- as compensation for the harassment and inconvenience. And Rs.1, 000/- awarded as cost of the litigation expenses. Payment shall be made within 30 days from the date of this order. Your immediate action in the matter is requested. Thanking You. Nitin S.Shah Policy Holder

Policy No 311500/48/2015/5571 name tapas das tpa- vipul medcorp tpa private ltd patient name & age shinjita das - 60, spouse incident date 25/11/15 hospitalized due to infected by severe dengue & convulsion with tongue bite effect blood loss, plate late blood, hemoglobin, sodium, potassium level reduced. request to refund balance Rs.90000/-

I am existing customer of Oriental Insurance since last 7 years. I am writing this email to show that I tried to renew my Oriental policy online via your website http://www.orientalinsurance.org.in/, payment was deducted and charged on my credit card but my policy is not yet renewed. My online UserId for your site is: [protected]@gmail.com Below are my policy details: Policy 1: 143900/48/2015/10696 Insured Code: 33816187 Insured Name: Sanghani Paras Deepak Policy 2:143900/48/2015/10697 Insured Code: 33815913 Insured Name: Sanghani Deepakbhai Bhanulal I have charged for renewal of both of above policies but no email confirmation of policy renewal is given. I have been charged 349.0 INR/- for Policy 1 and 9529 INR/- for policy 2. Very poor and pathetic company.

My policy no 143702/44/2015//8 is expiered on 14/12/2015, I submitted all necessary documents in time but unneccerary delayed to decied renewal premium, plan to laple my policy and mentally tourchering me so please do needful