Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

Nov 30, 2016

Updated by Hrishikesh Sonawane my Home Loan account No is REF/HOU/PUN/0916/321418.

Nov 30, 2016

Updated by Hrishikesh Sonawane To add on - the write to us on the grievance redress link never works ! Unethical Services are provided by the executives !

Nov 30, 2016

Updated by Hrishikesh Sonawane name of the executives are - Anil Agrawal, Rushikesh Ghade & Navnath - entire team is pathethic

Nov 30, 2016

Updated by Hrishikesh Sonawane Recommend people not to obtain loan from PNB Housing finance, There are other finance & nbfc companies who are 1000 times better than PNB Housing Finance

Nov 29, 2016

Updated by jishujgm Dear Sir/Madam,

I have not received any satisfactory response from PNBHFL, as their cheated with customers like me. Enclosed herewith few mail communication for your record and reference. Kindly look into this matter and help me to get the amount refund at an earliest.

Dec 07, 2016

Updated by jishujgm Till date, I have not received any update at your end.

Dec 17, 2016

Updated by jishujgm still, I am waiting for your response

Mar 09, 2018

Updated by jishujgm Till date, I have not received any update at your end.

Aug 21, 2017

Updated by SM Yousuff Nobody from PNB contacted me in this regard till date. Please don't misguide general public by posting this type of illegitimate posts. This clearly stipulates that PNB still not interested in addressing issues of customers and not adhering to fair trade practices.

Regards,

SM Yousuff

Oct 06, 2016

Updated by hariom74 ph.no. of karnal branch-[protected]

Sep 28, 2016

Updated by rthamizharasu Hello,

Thank you for your response. We have contacted the executive of your office even today requesting return of documents. But he does not give any proper response. He claims that he has the documents with him but does not commit to delivering it. It is nearly a month since we submitted our documents and hence we request speedy action from your end.

Regards

Oct 03, 2016

Updated by rthamizharasu Hello,

Your pathetic customer service till continues. I had received a call from your executive who had assured speedy action on the complaint. But I have not heard further from the bank. I had also contacted Mr. Mohan who had taken my documents and cheque giving all sorts of false assurances but I have not received the documents yet. Should I consider such cheating as done by the representative of the bank or by the bank itself? Are we to expect any useful action from your side or should we seek legal assistance to get back our documents and the so called processing fee charged on us without informing us?

Oct 13, 2016

Updated by rthamizharasu This is to bring to your attention that I had received a mail to my email id from your customer care executive in which it was mentioned that my loan application has not been considered favorably. Here is what I had written in reply to the mail but I had not received further communication and it is 9 days since. I have just copy pasted the reply I had given to the mail.

"I thought I had made a very clear statement when I made a complaint about the unethical behaviour of your executives. I really wonder why after all the time and repeated complaints I am being told that the loan application is not considered. I have long since stopped talking about what your stand was regarding my loan. After a number of calls almost everyday to your executive I was finally told that the loan application is not considered. And hence I did not in my complaint ask you to consider my loan application. It is a complaint about all the false assurances given by your executive and total irresponsible services by your bank and about depositing of my cheque without my knowledge. So I don't need a mail from you stating that you are unable to consider my application. My complaint was about the processing fee and as you have stated I have not made a request but a demand for the injustice done by your staff.

As far as Mr. Appanraj's communication (?) is concerned, I would like to inform you that I had not heard from him until today, that is, after I made an online complaint again yesterday. Ever since the loan application was submitted and that was more than a month and after an interview with your credit officer, whom I assume to be Mr. Appanraj, I have not heard even once from him. So it is really absurd that I should refer to the conversation had with him just today about the non-sanction of loan. Does it take more than a month, repeated calls, irresponsible and unprofessional approach by your executive and finally complaints in online forum for your representative to tell us that the loan application was not considered in favour o[censored]s?

I mention irresponsible and unprofessional approach by your representative because he had failed to pick up the phones after the loan application was given. Not once, several times in a day he would not pick up the phone. Even assuming that he was in travel, in meeting or any other possible excuses he could give I am sure he would have seen the missed calls list after he was out of his busy schedule. And he never bothered to call back. Above all, on more than a couple of occasions, after he failed to pick up my call, I tried from a different number and he picked up immediately. I assume that he enters into meeting or travels every time I call and the next moment for another call from some other number he is available.

Finally, you have not mentioned anything about my documents. Does it suffer the fate of processing fee? I again insist that I want my documents along with the processing fee, which was cheated out of me.

I WRITE THE FOLLOWING WITH THE HOPE THAT YOU WILL READ THROUGH:

MR. APPANRAJ CALLED ME TODAY. IT HAD TAKEN NEARLY 20 DAYS FOR HIM TO AFTER MY VISITING HIM AT THE OFFICE REGARDING THE LOAN. HE HAD SO FAR NOT BOTHERED TO INFORM ME ABOUT THE LOAN AS I MENTIONED EARLIER. NOW THE POINT IS THAT AFTER MY TELLING HIM THAT HE HAD NOT EVEN INFORMED ME THE REASON FOR THE REFUSAL OF LOAN, HE TOLD ME THAT IT WAS OWING TO THE TWO 'DUES' I OWE MY PRESENT BANK THAT THE LOAN APPLICATION WAS REJECTED. I WILL COME TO THE POINT ABOUT THE SO CALLED DUES LATER. BUT NOW THESE ARE MY QUESTION REGARDING THIS REASON.

1. LET ME TELL YOU THAT I WAS NOT THE ONE TO INITIATE THE LOAN PROCESS. IT WAS YOUR REPRESENTATIVE MR. MOHAN WHO CALLED ON ME AT MY RESIDENCE AND TALKED ABOUT THE BANK TRANSFER OF MY LOAN. I HAD CLEARLY TOLD HIM ABOUT THE SUPPOSED TWO DUES AND HAD MENTIONED THAT WITH THIS AMOUNT PENDING (THOUGH IT WAS NOT MY FAULT), I DON'T DREAM OF GETTING A BANK TRANSFER AND HENCE THE VERY SUGGESTION SHOULD BE DROPPED. BUT MR. MOHAN INSISTED THAT IT WAS NOT AN ISSUE AFTER COMING TO KNOW ABOUT THE REASONS FOR THE SO-CALLED PENDING DUES. HE HAD PROMISED THAT SINCE THE MISTAKE WAS ON THE PART OF MY BANK, HIS BANK WILL NOT CONSIDER THIS AN ISSUE AND THAT HE CAN HAVE MY LOAN SANCTIONED EXPLAINING THE ISSUE BEHIND THE 'PENDING DUES'. AND AFTER THE SUBMISSION OF THE LOAN APPLICATION FORM, I RECEIVED A CALL FROM YOUR CREDIT OFFICER WHO INQUIRED ME ABOUT THE 'PENDING DUES'. I HAD EXPLAINED THAT IT WAS NOT MY FAULT AND THEN HE DID NOT QUESTION FURTHER. AFTER SEVERAL CALLS I WAS ASKED TO COME TO THE OFFICE AND I WAS ASKED THE SAME QUESTIONS AND I HAD EXPLAINED AGAIN. NOW, IF THIS WAS THE REASON FOR REJECTION AS MR. APPANRAJ CLAIMS, I WANT TO KNOW WHY MY APPLICATION WAS LOGGED IN IN THE FIRST PLACE. IF YOU ACCUSE ME OF SIGNING THE DOCUMENT AND HENCE YOU COULD NOT REFUND THE PROCESSING FEE, ON WHAT GROUNDS DID YOU DEPOSIT THE CHEQUE KNOWING FULLY WELL THAT YOU WILL NOT BE SANCTIONING MY LOAN. WHY CANNOT I CALL THIS CHEATING? ABOVE ALL WHY DO YOU ASK ME ABOUT MY SIGNING THE DOCUMENT AFTER READING? INSTEAD ASK YOUR REPRESENTATIVE WHY HE TOOK MY SIGN IN THE APPLICATION KNOWING FULLY WELL THAT MY LOAN APPLICATION WILL NOT BE CONSIDERED?

2. EVEN IF YOU WERE TO CLAIM THAT YOUR REPRESENTATIVE MADE NO SUCH FALSE ASSURANCES, I HOPE YOU WILL AT LEAST AGREE THAT THE DOCUMENTS WILL BE VERIFIED FOR BASIC DETAILS BEFORE ASKING ME TO SIGN ON THE DOTTED LINES. MY LOAN STATEMENT AS WELL AS MY BANK STATEMENT CLEARLY SHOW THE NON-COLLECTION BY MY HOUSING LOAN BANK OF THE TWO EMIS. WITH SUCH A CLEAR STATEMENT APART FROM MY WORDS, WHY WAS I ASKED TO SIGN THE APPLICATION AND WHY WAS IT LOGGED IN THE FIRST PLACE?

3. WITH ALL THE MISTAKE ON THE PART OF YOUR REPRESENTATIVE AND THE CREIDT OFFICER, HOW CAN YOUR CREDIT OFFICER CALL ME TODAY TO SPEAK SO HARSHLY TO COVER UP FOR HIS MISTAKES? HE WAS AUDACIOUS AND HE EQUATED MY MEDICAL PROFESSION WITH THE IRRESPONSIBLE APPROACH BY YOUR BANK'S REPRESENTATIVE. HE HAS CAUSED ME SUCH MENTAL TRAUMA WHILE I WAS TREATING MY PATIENTS IN MY CLINIC. WHY SHOULD I REFRAIN FROM MAKING A COMPLAINT ON HIS DEFAMATORY REMARKS?

AS FAR AS THE SUPPOSED PENDING EMIS WITH MY EARLIER BANK I WOULD LIKE TO MAKE AN EXPLANATION. NOT BECAUSE I WANT YOU TO RECONSIDER BUT TO LET YOU BE AWARE OF THE FACT. IT IS LEFT WITH YOU TO JUDGE THE LEVEL OF FALSE CLAIMS MADE BY YOUR REPRESENTATIVE AND THE LEVEL OF INJUSTICE BY YOUR BANK IN LOGGING IN MY APPLICATION. IF MY STATUS WAS WORTH OUTRIGHT REJECTION, YOUR BANK SHOULD HAVE NOT GIVEN ME THE APPLICATION OR PROCESSED IT.

THERE WERE TWO 'DUES' WITH MY PRESENT BANK. ONE WAS THE DECEMBER PAYMENT, WHICH THE BANK HAD TOLD US (MEANING ITS CLIENTS), THAT CONSIDER ING THE FLOODS IN CHENNAI, THEIR HEAD OFFICE HAD MADE A DECISION TO NOT ASK THEIR CLIENTS FOR THE MONTH. THE SECOND OCCASION WAS WHEN THE BANK HAD SWITCHED ITS BANKING TRANSACTIONS WITH ANOTHER BANK AND HENCE THE EMI WAS NOT DEBITED. I CHECKED WITH THE BANK AND I WAS INFORMED THAT THE EMI WILL NOT BE DEBITED OWING TO THEIR CURRENT TRANSFERS. SO, IT WAS ALSO NOT MY FAULT. HOWEVER, THEY HAD MISTAKENLY DEBITED ME WITH PENALTY. I CAME TO KNOW ABOUT IT ONLY AFTER I RECEIVED A STATEMENT FROM THEM TO SUBMIT TO YOUR OFFICE. I CHECKED BACK WITH MY BANK AND THEY HAD ACCEPTED THEIR MISTAKE. I HAD INFORMED ALL THIS TO YOUR REPRESENTATIVES.

I AGAIN CLEARLY STATE THAT I HAVE NOT WRITTEN THIS LETTER OR GIVEN AN EXPLANATION REGARDING 'PENDING' EMIS TO HAVE YOUR RECONSIDERATION. THE REASON FOR MY WRITING IS TO HAVE MY DOCUMENTS ALONG WITH THE PROCESSING FEE."

I wonder how a complaint of such nature is left unattended by your staff. Since I have reproduced the same in the online forum I hope I will be replied to.

Sep 06, 2016

Updated by beego14 Dear Sir /Madam,

I have already raised this issue to the relationship manager, I didn't get any reply and then I have sent to customer.[protected]@pnbhousing.com, again no response. Whom should I send my queries. Please find below the email chain for your information.

Thanks & Regards
Gopinath

Dear Sir/Madam,

It was really unfortunate to inform that I had to request for stopping of processing on PNB home loan because of the below list of issues and reasons. I am not satisfied from your service because of below list of reasons:
No transparency
Delayed process
Imposing heavy insurance premiums
Forcing all family members to be co-applicants
No proper communication
Need to follow up lot of time but no output
Higher top-up loan interest rates
No final sanction letter from PNB( Got one but it is not as per my initial discussion with representative. They have not revised )
Please accept my rejection of home loan application and process for any refund of processing fee.

Thanks & Regards
Gopinath
[protected]

From: Gopinath beesetti <[protected]@hotmail.com>
Sent: Wednesday, August 17, 2016 1:05 PM
To: sandeep.[protected]@pnbhousing.com; deepa.[protected]@ext.pnbhousing.com
Subject: Not satisfied with PNBHF services

Dear PNBHF team,

I am sorry to say that I am not satisfied with your services till date. Please find below my experiences,
I have requested for the loan request on July 15 2016 and approved in weeks time but till two weeks i didn't get any call from your representative even to inform me that my loan is approved. I had to call him and ask what document I need to submit
My property is in Vizag, AP. I have to call up Vizag office and ask them what documents they need and again follow up with them. Your representative have no idea of where PNBFH Vizag office and who is the contact person. You post in you website that "Robust service delivery model – door step services ensuring easy and fast approval & disbursal of loans".A 60 years old person had to travel twice 30km in Vizag heat to your office to know what document required and then to submit. This is what you mean door step service??
From the day i have registered for home loan on 15 July 2016 only once met your representative and hardly once i got a call from your representative updating the status. Every time I have to call and enquire about the status. It is some thing that he has taken the loan and i am the service provider.
Some time no one from pnbhf are accessible, neither direct representative, Relationship Manager.
"High standards of ethics, integrity and transparency". i don`t see any transparency, every time I ask any question, don`t worry sir i will take care during loan disbursement. I didn't get final loan offer letter. First offer letter i got was with lot of mistakes and does on as per initial discussion with pnbhf representative
Loan top up interest rates are too high, HDFC is offering with 9.5% same as home loan even this was also not confirmed what is the final interest rate pnbhf is offering
As per IRDA you cannot impose for insurance but in the initial quote they charge 78000, till date i didn't get any clarity on this even after telephone conversations and sms to representative. His wording are "Sir I will take care during disbursement"

I am regretting to have taken up home loan transfer to pnbhf. I got good offer from HDFC but as pnbhf approached first and already i have filled the application but if i have know poor service of pnbhf before i would not have gone for pnbhf.

I request you to consider the above point and do the needful activities to process my loan at the earliest. Please do call me if you need any clarification.

Thanks & Regards
Gopinath
[protected]
From: [protected]@pnbhfl.co.in <[protected]@pnbhfl.co.in>
Sent: Friday, July 15, 2016 4:59 PM
To: [protected]@hotmail.com
Cc: sandeep.[protected]@pnbhousing.com; deepa.[protected]@ext.pnbhousing.com
Subject: Receipt of your Housing Loan Application Reference No.REF/HOU/MLS/0716/302117


Dear Customer,

We have received your loan request on 15-JUL-16.Your reference number is REF/HOU/MLS/0716/302117 . Please quote your reference number for all future correspondence with us.

We are processing your loan application and shall communicate the status shortly.

In case any information is required regarding your application with us, please contact your Relationship Manager at the below mentioned details.

Relationship Manager: Sandeep Talikoti
Mobile No: [protected]
Branch Address: PNB Housing Finance Ltd., H.V.V Plaza, #76, 2nd floor, B Wing, 4th main, 15th, cross, opposite Himanshu school & Karnataka Bank, Malleshwaram
Branch Phone No.:[protected]

Thank you for choosing PNB Housing Finance Limited.

Assuring you of our best service at all times.

Best Regards,
PNB Housing Finance Limited

Oct 25, 2016

Updated by beego14 I have requested for returning the documents, but sorry state of pnbhf service, even after an order from the senior customer service officer to do the needful to return the documents no response from the pnb team.

That's how pnbhf works. I wont recommend pnbhf to anyone.

No co-ordination between their departments. Please find below the mail chain.

Dear Sir,

This is the sorry state of your service. Even after your mail i didn't get a reply nor a call from your representative. I have send 3 sms but no response.

Till last week I had a doubt in my mind that I have taken wrong decision by opting out of PNBHL but Now I strongly feel that I have taken a wise decision to opt out from PNBHF.

Thank you once again for your valuable service.

Regards
Gopinath

From: Malleshwaram <[protected]@pnbhousing.com>
Sent: Thursday, October 13, 2016 10:13 AM
To: Sandeep Talikoti
Cc: deepa.[protected]@ext.pnbhousing.com; Gopinath beesetti; Malleshwaram
Subject: RE: Loan details- BEESETTI GOPINATH HOU/MLS/0716/302117

Dear Sir,

Please do the needful

Thanks & Regards
Gopinath A P
Customer Service Manager- Loans & Deposits
#76 HVV Plaza, 2nd Floor, B wing, 4th Main, 15 Cross, Malleshwaram, Bangalore-560055
Board Line[protected] Ext-204,
Toll Free:[protected]
Website-www.pnbhousing.com
cid:image007.[protected]@01CFFDBA.D9A11270

From: Gopinath beesetti [mailto:[protected]@hotmail.com]
Sent: Thursday, October 13, 2016 6:38 AM
To: Malleshwaram
Cc: Sandeep Talikoti; deepa.[protected]@ext.pnbhousing.com
Subject: Re: Loan details- BEESETTI GOPINATH HOU/MLS/0716/302117

Dear Sir,

Thank you for your valuable services.

I need only one favor from your team. Can I get the all the document set I have given to your team for processing.

I can collect from any of your branch or from your representative.

Thanks & Regards
Gopinath
From: Malleshwaram <[protected]@pnbhousing.com>
Sent: Friday, September 2, 2016 11:57 AM
To: [protected]@hotmail.com
Cc: Malleshwaram
Subject: Loan details- BEESETTI GOPINATH HOU/MLS/0716/302117

Dear Sir,

With reference to your request for refund of processing fee, we wish to inform you that processing fee is applicable as per schedule of charges
and same is non-refundable as per the terms and conditions of the loan application form signed by you.

We regret that we are unable to process your request for refund of these charges.

Assuring you the best of services.


Thanks & Regards
Gopinath A P
Customer Service Manager- Loans & Deposits
#76 HVV Plaza, 2nd Floor, B wing, 4th Main, 15 Cross, Malleshwaram, Bangalore-560055
Board Line[protected] Ext-204,
Toll Free:[protected]
Website-www.pnbhousing.com
India’s leading Home Loan Company | PNB Housing Finance
www.pnbhousing.com

Aug 29, 2016

Updated by Umeshdwd2016 I sent E-mail to refund the processing fee to all concerned many times but no reply. Even I called 3 times to customer care but they are telling to contact branch. Very worst experience with PNBHFL. Please don't go to this.
I am fighting to get refund of processing fee 5750/-. Government should ban such fraud companies.

Aug 30, 2016

Updated by Umeshdwd2016 Already, I have written 3 to 4 E-mails to customer.[protected]@pnbhfl.com. I sent it again.

Nov 30, 2016

Updated by Gaurav Kawatra I have not received the resolution of my complaint yet. I got call from PNB informing that my processing fees will be refunded but it has been refunded yet. Pls expedite it.