Reliance Digital Complaints & Reviews

I had bought a washing machine from their shop reliance digital at bansdroni, kolkata. With the product reliance digital offered a service to be provided by reliance resq for maintenance and repair of the machine for a period of 2 years. I booked for the service with full payment. During the 1st year they provided ok service. But during the 2nd year i. E in 2018, they are not at all providing any services. Whenever i am booking for a maintenance service through their customer call center, they register the service but send none to attend that. This happened in june 2018, when after several call i was disgusted and left it. Again now they are doing the same. I have booked my request on 27th october 2018. They have promised to send some technician but not sending anyone till date. I have already made 4 calls to them, in each of them they assured to look at it immediately but doing nothing. I think they have just taken the money and cheated on us.

I purchased a samsung refrigerator on 24/10/2018 in store located at gnb road, near goswami service petrol pump, guwahati, assam, service no [protected]. Purchase was being made in name of sachin choudhury by cheque payment chq no 336392. The cheque was being deducted from my account in name of reliance digital on 26/10/2018 in forenoon hours. But till now i have not received delivery of my refrigerator. But the invoice slip shows delivery date of 25/10/18. As per store hr warranty starts from date of purchase but till today i have not got delivery of my purchase.in addition after sales response of store staff is quite unprofessional and they have not responded to my phone calls clearly regarding delivery and and so i had to walk down to know for status of delivery on saturday 27/10/18 as cheque has been cleared on 26/10/18. They were suppose to provide me a feedback today regarding delivery but they failed to inform me. Now i fail to understand how delivery is being delayed after cheque cleared on 26/10/18 and how invoice shows delivery date 25/10 though till now i have not received and how warranty starts from date of invoice without installation.

I purchased a reconnect tv and now recently my reconnect tv screen was suddenly becomes dark and screen is not comming. I complained to customers care. And only 1 week was left of my warranty.. So they didnt response me for 1 week after that when they response me they told me sir sorry your device is not in warranty. Thn the technician came and he is asking me 13k for the repairing where as i purchased this tv in 15k...
And i have all the recordings and time and date of my call history

I have been complaining from days now and ur call center gives a pathetic service and the joke is the supervisor is never available never has called back too.
I had bought a samsung mobile from reliance digital with an insurance in dec last year. My phone got accidentally damaged due to which i cannot even see any contacts or details in every mail and every call mentioned that i do not have a back up phone and using a normal phone so please escalate the process and try to repair it but no use seriously no use. The last call that i had was with ur agent diksha from call center on 28 oct 2018 at 10.45am was so rude to talk and ensured that supervisor will not come on call come what may o say.. I want an action taken on this or i file my complain in irda to get justice.

Sir,

Kindly refer to the subject cited above.in this connection, i am to inform that my reliance prepaid mobile number was[protected], which have been allotted to someone else without my prior permission.

In view of above, i am to request you kindly cancel/stop the services in mobile number[protected].

This is for your kind information and further necessary action.

Thanking you,

Yours faithfully,

(Krunal h. Joshi)
M[protected]

Never expected that reliance digital would serve me with a faulty smart tv.
I bought the tv from chandanagar relaince digital on 03rd october 2016 and to my shock this tv stopped working yesterday (25th october 2018).

This is not only a bad experience with reliance digital but also with sony.

Am extremely disappointed for this.

Request you to guide me forward.

Sir main kota rajasthan se hu
Digital services company ne mujhe aage se call alisha sheikh ([protected]) kiya tha ki aap online form filling job ke liye

Fir unhone agreement bejha email par
Fir mujhe laga ki forud hai so maine work submitted nhi kiya
Bad me mujhe advocate suresh patel[protected] ka call aaya ki aapke nam se notice hai or mail kiya

I brought a laptop from reliance digital store puri, odisha. The post purchase service was the worst one as they failed to resolve an issue stating it as a minor one as my i faced some software issue in my lapi. I resolved the issue myself from customer sevice of my brand company being left alone by reliance support staff. Besides this there is communication and understanding gap between the staffs of the store and customer. They are not committed to there words. The store manager is running with therotical explanations and nothing else. Hope my point will be reviewed by the head office and this type thing should be scanned before opening a new store of such a brand company as customers are the only and only one asset for the seller.
Thanks.

8th october, 2018
From:
Abdul kareem,
Flat no.73, badam apartments,
Opp. Baptist church,
Vijayapuri colony, tarnaka,
Secunderabad – 500017,
Ph: [protected].

To
Reliance retail limited,
Mpm mall,
H. No.[protected] & 558/1,
Himayathnagar main road,
Hyderabad - 500029,

Sir,

Sub: exchange of damaged refrigerator purchased from your store on 16.9.2018.

*
I, abdul kareem, son of shamshuddin, resident of flat no.73, badam apartments, opp. Baptist church, vijayapuri colony, tarnaka, secunderabad – 500017, would like to bring the following facts to your notice.

That i had purchased a samsung 345l refrigerator from your store along with another product on 16.9.2018, the payment reference number of which is[protected], tax invoice number is [protected].

I had paid the entire amount by way of cash and had collected the other product at the time of payment itself, the refrigerator being a large appliance, you had promised to have the same delivered, free of cost, at my address on the very next day.
However the refrigerator was not delivered the next day but was only delivered on 27.9.2018 after several repeated phone calls and correspondence. At the time of delivery i was told not to open the refrigerator and that a technician would visit my place to unbox the refrigerator and install the same. The technician visited my place on 29.9.2018, two days after delivery of the refrigerator, and upon him unboxing the refrigerator i noticed that the refrigerator has a big dent on the front door panel.
I immediately contacted your store manager informing him about the damaged refrigerator given to me and also asked him to exchange the same and give me a fresh, undamaged refrigerator. The manager assured me that he would have the damaged product exchanged for a fresh identical one within two days. However even to this day no action has been taken and in addition to the mental stress and agony it has caused to me and my family, the refrigerator is lying unused at my place, occupying large amount of space.
I would like you to kindly settle the matter at the earliest and either exchange the damaged refrigerator with a fresh, undamaged piece or refund the amount paid by me for the refrigerator.

Thanking you,
Yours sincerely,

(Adbul kareem)

Note:

Despite of several attempts to discuss this issue mr. Narsimha, the manager of himayath nagar branch is least bothered to respond to my complaint. And since i have given a letter to the company he is threatening me that he will not replace the product at any cost.

It has been more than a month since the product was purchased and my agony continues.

This is the reference against the product 42 inch smart tv of reconnect, price which was tagged on 19/10/2018 was 25999, but when i went out for final billing they at the moment said that there is no tv in their stock, then i said i will be paying now, and deliver the product when this tv arrives in their stock, but when i went for final billing they said price got increased, this was serious issue, there is also importance of time that i gave there.

Please check out the issue and make this product available to me at that price.

Hi team,

New sony 32" led tv and samsung smart refrigerator have been delivered to my place last week on[protected]. Now both are having issue in operation. Refrigerator is getting too much hot while in working state and tv suddenly switched off now it is not getting on. We are facing lot of issues these two are brand new things and got stuck within few days! What kind of product you are selling! Please resolve it asap. I want the two of products get returned to store. My emi also not started yet. Give my money back such a unsatisfactory reliance digital! My registered mobile no is [protected] (Ref)

Dear sir
Main apni booking 23 april ko karye thi lekin woh abhi tak nahi aayi 6 month ho gayi mera mobile number registration jo maine booking id mein diya hai [protected] ha booking number ha main ghar par abhi tak connection nahi laga 6 month ho gaya hai lekin jab mai call karta hoon tu bolte hai 7 din ka wait kar lo lekin abhi tak nahi lagi 23 april ko booking karwai thi sir aapse request karta hai hamare yahan par jaldi se jaldi connection laga do

I have purchased reconnect tv from reliance digital last year.. Suddenly since one week unable to see image on tv... Sound can be heard but picture is not showing on the screen... Facing this problem since 1 week.. When we on the tv it is not showing the image on screen directly the voice is heard. I even want to replace the remote... Take my issue seriously and solve the issue as soon as possible

Name : ajay kumar shetty

Product : philips home theatre

Brought from : reliance digital

Warranty: yes (Resq extended warranty)

Company concerned : reliance resq

Problem : complaint registered on 23rd august 2018 till now not solved

While i was in call with the customer care their response was very bad.

Please help me...
(Dear customer, your service request no. [protected] for your philips-5.1ch 1000w home theatre-htd5520 is assigned to our technician who will attend to it on 24/08/18. For any queries pls call us on [protected] or send an email to [protected]@resq.in)

2 mahine se poduct nhi diya ja rha h jisse mera nukasan hua h aur idhar udhar baton me uljh ke rkha hua h kisi prkar ki bata karo. Har bat me jhooth boll rhe h ki ap kaproduct deliver kra diya gya h pr nhi karaya gya. Kah rhe galat addese deliver hogya aur. Abhi tk product mila hi nhi. Note mere product ke na hone jo nukasan hua h uski bharpai ke shath hme recive karaya jye aur ab hm product by court hi lenge. 23 july 18. Seabhi tk nhi mila

I purchased Samsung J7 max mobile from your Reliance Digital Store and also got it insured through W & IA Services (bill and policy copy attached). I accidentally got it damaged in July 2018. I got it repaired from service center and sent all the relevant documents to W & IA Services on July 22, 2018.
I was told at the time of purchase that any claim will be settled within 30-45 days. Its been almost three months now however my claim is not settled. Whenever I call on their helpline no. the helpline agent doesn't have any answer and rudely says that its under process. In my various mails I get the same answer. Please look in to it.
Name- Ashok Patiyal
WIAS CLAIM REG S.NO- 8467
contact no. [protected]

Dear Sir / Madam,

I purchase Kent Water purifier Mineralro Grand Plus from Reliance Digital (Ahmedabad One Mall) - Vastrapur, Ahemedabad . It's order Id no:[protected] .I purchase on 07/05/2017 with Extended warranty of 2 Year. Company claim that provide service for 2 year + 1 year service but at today i Suffer much trouble with Reliance resQ Service. Last 1 month I am submit many time complaints for service to customer care of ResQ toll free No. [protected] . And Also submit complaint to Reliance store at alpha one Mall. The person who attend my Call Also Assure that the technician come in next 72 hours but since 5 days no one comes for service.

please do need full.

Recently bought lg smart tv and i'm requesting u to provide installation facility when i contact customer care they have been telling they will come and they will reach u but nobody calls or text me for installation it's annoying situation to contact ur customer care daily and that too they are telling we will arrange. Already 6 days passed so pls respond and provide and put operator or installation guy number. My contact no. Or registered mobile no is [protected].

Or else tell me is it possible or not to install tv which was bought through ur shop.

RDTV.[protected]@relianceada.com
Aug 14, 2018, 8:52 AM

to vinayrama.ks

Dear Customer,

Congratulations! for Booking Your RBIG TV Connection. Installation will be done between 30 to 45 Days.Your Booking ID is 14557566 and No of Connections 1

Regards,
Reliance Digital TV

Note:Please do not reply to this mail. For any query please send a mail to: [protected]@reliancedigitaltv.com

I have sent a mail but no response form them so complaining against Reliance Digital.

Support team,

I am very disappointed with the technical staff team having with reliance digital. They are not at all professionals and dont bother about the other persons property/goods. Their way of working and handling tools, equipements is unprofessional.

I am writing this because 2 technicians named - vinod chavan and sunil chavan visited today at 11:30 to my home for installing ac, i purchased yesterday. The moment they start their installation activity my carpenter/architect instructed them to keep a wooden ply sheet on the floor under the ac installion area so that the floor area will not get scraches or damaged. But he simply ignored his words and started his work and within 10 minutes he dropped a 'chhinni' from 7 feet height and due to its sharp edge floor tile get damaged.

Now to replace that single tile having size 5*2.5, i need to order complete box which cost me around rs.3500, its transportation rs.1500 and labour chg. To fix it rs.1000, total rs.6000/-.

Now, reliance digi has to pay the cost otherwise i have to take some strict action on it.

And one more joke, i got sms from reliance dig. To give feedback on above mail id, and below error comes:

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Address not found
Your message wasn't delivered to [protected]@resq.com because the address couldn't be found, or is unable to receive mail.