Samsung India Complaints & Reviews

Complaint filed against: samsung india
I purchased samsung galaxy j7 max on oct3 2017. I haven’t faced any issues so far. But on saturday sep22 2018 while i was browsing through my cell got hanged and later on switched off. I tried to switch it on but it didn’t. I was clueless since i didn’t even drop it. So on the following monday sep 24 i took it to my nearest samsung service center. After a long wait of 3 hours they decided to take my case and opened the cell. They said the chip looks different and it is manufacturing defect. They said they won’t accept warranty and demanded 8000inr to repair. I was totally clueless why my warranty was not accepted. And for the manufacturing defect why should i pay the money to samsung...
I never expected this from a reputed brand who is well known for its customer service. I hope i will get justice from the team and won’t make me regret for purchasing the dreamt samsung phone by paying emi all through this year.

I made a complaint with your customer service center on[protected] regarding the defect of a fridge, i was provided with a complaint no. [protected] and assured that your technician will contact me within 24 hours. As there was no response i frequently contacted your customer service center. Though i made e- mails that was also not responded with from your part.At last on[protected]
i received a sms by informing that one service engineer Mr.Sebastian was assigned with the task and his mob.number also provided. When i contacted Mr.Sebastian he told me that at present he could not be available and advised me to contact your service center at Ernakulam through phone no.[protected].On[protected] i made a call to[protected] and the phone was picked up by a lady there. She made me to hold the call for 12 minutes and then cut the phone abruptly. Though i tried again to that number around 25 times on[protected], it was attended only once and cut the phone without disclosing any thing about the service of my fridge. Today i tried to contact in that number around 45 times. and except twice the phone was not taken. two times though the call was taken, they just picked up the phone and remained silent without saying a single word. I felt humilated and finaly decided not to buy any samsung product in my life and not let anyone in my circle to buy your product. I have one request to you. please don't make us a fool just because i purchased a fridge of samsung make. On enquiry i understood that many people are getting irresponsible response from the persons at your service center at Ernakulam.So i request you to employ some human beings in the service center of yours at Ernakulam to attend the calls of the cusomers. I hope that though you may not take any action regarding the repair of my fridge you would at least take actions against the people at the service center at Ernakulam.. i legitimately expecting a return mail regarding the action you have taken against the service center people at Ernakulam especially that one who is assigned with the task of attending the calls.

Hi,

I purchased a new cell(note8) in the month of December 2017. Suddenly it's causing issue. i.e on-screen green line is coming.
I visited customer care they didn't check properly,
started to ask money regarding replacement of screen and saying its internal error caused by me.
Though I can prove that my screen is ok, and a display is coming properly.
I am looking for help. Even though I spoke with escalation team department with Mr. Sahadev on 22/09/2018,
but he didn't bother to listen to me and started to blame me very badly.
I am looking for free service sir, because its not at all my fault. Its internal Samsung mobile error. And its in warranty and guarantee period.
Samsung care didnt helped me neither customer care too. Samsung care didnt uploaded fake pictures of my photo and given wrong description
on jobsheet. I dont understand samsung is a big company, how they can do it and its very pathetic. Please help me sir, its bit urgent.

Regards
Pablo Niyogi

My name is Neha and job sheet number old:[protected], new job sheet number [protected]

Model number : Samsung s9 plus
Serial number :[protected]
[protected]

I had purchased this phone on 16th March 2018 and i think these are premium and most expensive phone of Samsung available in India

After spend 64900 RS on your product I am facing such kind of issue in 6 months of purchasing

The earphone is having some manufacturing defect, the earphone is having two layer upper layer is made up of some cotton thread and optical wired inside the thread and now the wire is coming out from the thread there is no sign of liquid, stretch, cut, physical damage or any thing (agreed by customer care representative also) still you guys are not helping me in replacement, infact the service centre guy use to tell me that we will take to the company and ask them for replacement and call centre guys use to tell me that service centre representative said its a physical damage now i am not able to decide who is lier a call centre guy or service centre represntative

they all are forcing me to accept that the wire is bend but its not true

I mean what's the point of buying such a expensive phone from you if you are able to provide support in under warranty. Samsung is continuously saying that its a bend but it's not bend you can check the image also attached with job sheet, the wires are automatically coming out between the thread from different places and the optical wire was coming from every where

This is the second time you guys are raising job sheet with the same issue

This is really disappointing, this is the last time I am purchasing from Samsung even I am not going to suggest others also to buy any thing from you

I was having iPhone before this phone and they were so smooth with the services

I have purchased samsung j2 2017 handset on 26 aug 2018 from kalyan hypermarket thrissur kerala. My concern is mobile getting hanged and not able to swipe option. I went two times samsung service center still issue persisting. Service cen ter has worked on motherboard. It's not been 1 month that i m facing this issue. Request you to replace this mobile on immediate basis.
Imei [protected]
My no - [protected]

Dear Sir,
Mere mobile ke display mein right side colour dis-colour ho gayaa hai.. jab main service centre gayaa to unhone mere phone mein Paani jaane ki baat keh kar mera phone in warranty mein repair karne ke liye manaa kar diya hai..
Ye problem 20-sep-18 ke raat 11:40 pm se aa rahi hai.. jab ye hua hai tab ek Bahut hi chhoti baal ke jaise ek red line display par aayee thi uske baad agle din subah mein ek gol black spot ban gayaa uske baad one inch tak black and pink colour ho gayaa hai display par..
Service centre wale refuse kar diye hain ki warranty mein nahi banega..
Main apne mobile ko itna safely rakhta Hu ki isme Paani jaane ka koi chance hi nahi hai sir..
Mera name- MD SARFARAZ.
CONTACT- [protected].
MODEL- SM-J730GZKWINS
S.NO- [protected].

My mobile model is sm-b310e and my sudoku game is incorrect.

The software is defective and the game is wrong.

Several stages are unsolvable.

I have been using all samsung products for several years.

If my mobile has an issue in solving the sudoku game, then all other mobiles of same batch should have that same software problem.

The numbers are repeating at several stages and the game is incorrect.

It is definitely a wrong software.

Kindly advise solution.

Kindly note sudoku game in my mobile is incorrect.

At various levels the game is defective and unable to complete.

This is purely negligence of qc department, who failed to check the software prior installation.

I have been using all products of samsung with great belief in the product and quality.

Kindly advise further course of action.

I am a huge fan so samsung's note series mobile phones. I purchases galaxy note 2 mid of 2013 and after using it for around 2 years i have upgraded to galaxy note 4. However, after usage of 18-20 months note 4's battery started loosing charge very quickly and stopped working within a month. From that time, to be more specific from last one year i am trying to replace the battery on my galaxy note 4 as the handset is in excellent condition. However, non of your authorized service centers or authorized stores carry original battery for galaxy note 4. This is unacceptable. I spending 40 k on a mobile which works only for 2 years. Great!!!
I thought o[censored]pgrading to galaxy note 8, but again why should i spend 60 k when your after sales service is so pathetic!!!

Hi team,

I have given repair to one of the service agent from samsung two weeks back and now he is not lifting my calls nor anawering my texts. He took mt machine to service centre in jayanagar 1st block. I have now ordered a new machine and do not want that one anymore. His number is [protected]. Olesse give him feedback orvtake actions as appropriate as the attitude is very disgusting and telling lies to consumer is not expected from cimpany like samsung.

मेरा फोन पिछले 30 दिनों में 22 दिन आपके सर्विस सेंटर में रहा मुझे पिछले 21/9 को 15 दिनों के बाद मेरा मोबाईल मुझे मिला लेकिन इसका फ्रंट कैमरा से पिक पर दाग आ रहा है क्या यही समसुंग की सर्विस है पहली बार बोला गया की डिस्पले नही है हम मोबाइल वापस लेंगे सभी तरह के असोसिरीज डब्बे और आईडी पासबुक की कॉपी के साथ मांग लिए फिर 7 दिन में मोबाइल मिला बना कर 2 दिन बाद चार्जिंग की समस्या फिर 1 दिन में मिला फिर 3 दिन बाद मोबाइल डेड फिर 14 दिन के बाद मिला उसके बाद कैमरा खराब क्या यही समसुंग की प्रोडक्ट की स्तर है
धन्यवाद
धीरज नन्दकुलियार
[protected], [protected]

Brought samsung s9plus just 2 mnths ago and the color on the fingerprint sensor faded and due to which fingerprint also is not working properly totally disappointed from the phone and also i went to the service centre of chandigarh in sector 22 where they r asking 2k for the repairing of the fingerprint sensor i want to say tht is totally worthless spending 65k on a phone whose color faded i. E the quality of the product is so low of totally 3rd grade evn i week definately suggest others not to buy samsung i brought out for the first time and i totally had an bad experience i hope a good solution soon

Hello sir/ma'am
I brought samsung washing machine (Model no. Wa62h4300hp) on 10/10/2016 from reliance digital.
Today, i mail u to inform that i found some problem in my machine from last 10 days and i registered complaint before 9 days but nobody come till now. We are customer it does not mean you will not give us a proper response and it is not a first time, it's 5th time.
After 15 days of purchasing, we founded same problems in that and company's service man came at our home. We registered complaints 5 different times for same problem (If you want to check previous records then you can). Once, they took it at their work shop but didn't get proper solution. They guys know that this piece of machine is defective but they don't want accept it and our warranty period is going to end next month so what we will do after that. My humble request to you to replace this machine.
Hope you will understand my situation and take a proper steps in this matter.

I pre booked my galaxy note 9 and got delivery on[protected]. Bt when i checked my galaxy app after logging into it with the number i used to prebook my phone to redeem the galaxy gear it is not showing me the coupon. Kindly let me know what to do and how to generate the coupon code to redeem my watch.

Is there any other way i can order galaxy gear?

Please do respond.

My order no[protected] shopped from shop. Samsung india has not been delivered. It's estimated time for delivery was 15-20 days when i ordered it and it was in stock and my order was placed successfully.

Even after multiple follow up with samsung care it is not delivered. Now they mailed me its delivery time is 40 days how ridiculous! Please help me

Myself advocate from ludhiana i purchased purchased 3d smart tv in the name of my daughter gurkiranjot in2012. Now tv is not supporting with wifi even with wire. When i complained to your representative no positive response given to me. So do needful immediately. Otherwise i have to go against the company in appreciate forum /court. Then you shall be liable for all costs. Thanks with the good hope.

It's 15th day today i have given my phone note 8 to the service centre for display change under never mind offer scheme and still the reply from everywhere is we/they haven't got the approval so we can't do anything.. Seriously, no approval in 15 days.. What kind of service is this.. I would not have given my phone if i knew they will keep my phone for weeks and still no assurance of anything... Bill no. [protected]

Hi team,
I purchased a samsung washing machine on[protected]. I contacted samsung customer service in 16-sep-2018 for the installation n then l was told that there will b an installation fee as it's been over 180 days from the date of purchase. I explained them that due to some urgency i was out of town n hence i could not install it for last 7 months but they told me about policy and hence i had to agree to pay the installation fee.

The samsung engineer came to my place to install it and after 8-10 minutes, while he was installing the washing machine he told us that 2 shockers are damaged. I was startled that it's a new product and we had just opened the box same time and it was the first installation to be done and hence the washing machine was never used till date. The engineer said that i can either contact the samsung cust service or the dealer. I spoke to the dealer and then the samsung customer service. I have been talking to the customer service for last 7 days and they have been casual in taking care of this complaint. They keep saying that they will call back but they have never contacted me, in fact i have been taking follow up from last 7 days.

Today, again i contacted the customer service and they informed to me that they will repair it but they will not replace it.

It's a new product and have never been used so please replace it. I had lots of inconveniences for last 7 days and i am not able to use my samsung washing machine since its faulty. The fault is from the start as shockers are internal part so please look into this and help me quickly without delaying it further.

I am not happy with the way my complaint has been ignored. I have all the call recordings.

Please help.

Thank you.

This is with reference to above mentioned subject i would to express my dissatisfaction with samsung product & its services. I bought samsung galaxy note8 in the month of sep'17 where after some days i got to know that battery backup is very very low in my handset and handset is over heating. I need to on the speaker and can talk as heating is unbearable.

I have submitted my device thrice to the service center bangalore and it was there for more than 30 days in service center but till now my problem is not yet resolved. Still my device is with service center. Job no-[protected] bangalore

Service center executive saying there is no problem in the set as this has heating feature device, as per service executive this handset is having less battery backup there is no problem in the set.. I paid the full amount to samsung then i bought the device it is not one rent something like. If i m facing issue then only i am approaching to the service center and moreover for this i m spending my time and money to submit the device in service center again & again.

It has been almost 1 month, however i m in touch with samsung team but sorry to say there is no resolution has given by samsung.

I am really fed up with this device and think many time i think why should i bought this samsung instead of this i can buy any brand phone phone cost of 5 to 6 k might be i will not face any problem. I did a blunder mistake to bought samsung.

Moreover i am not getting any proper resolution from samsung customer care.

Hence i request you to please arrange for the reversal of phone cost or allow to me take the new device of samsung.

Hence requesting you to please look into matter and arrange for the quick resolution.

Dear sir
iam purchaged Samsung j7prime 2 on 06.05.2018 now my mobile theft kindly give trace or new phone on priority basis.mobile is stiil under warranty we complaining the earliar but still not received my mobile I am waiting for the mobile
address:pradeep an
2nd main, jpn road shimoga
577201
name :Pradeep a n
mobile:[protected]
[protected]