Samsung India Complaints & Reviews

Dear sir / madam,

This is in regards to a samsung micro oven which was not functioning.
The complaint was made in july 2018 by senior citizen mr. Chittaranjan das residence of lake town regarding the issue to one of the samsung service center based @ jessore road near bangur avenue.

One of the technician himadri had come and checked the micro oven and had informed us that he will submit a report to the service center and we still have 3 months of warranty period before it gets expired.
After some days some one contacted us from the service center and informed us that we keep a cancelled cheque and a photocopy of an id ready which they had collected. They had also informed us that the company has assessed the valuation and have confirmed a reimbursement amount of 10% of the original price. We had agreed to the same.

We've followed up with the service center several times and they've informed us that it is being taken care but with no result till date. We have called up today 21st september 2018 again and they have informed us that it is too late and the warranty date has expired and nothing can be done.
On informing that this is poor customer service and harassment, they did not even bother to behave properly or courteously. When we informed them that we're going to lodge a complaint they told us to go ahead with our complaint and they won't take any further steps. The employee who spoke was rahul ghosh and he mentioned about his manager saif rahman who did not acknowledge the call.
This has really brought a bad reputation to samsung company and i would personally discourage people to buy products of samsung including me.

Please revert and take necessary steps before i post this incident on social media regarding samsung services.

Regards,
Alipi das (Daughter of chittaranjan das)

Dear Sir,

I have purchased Samsung J7 Prime in October 2017. 10 says after I faced a lot of problem. Software issue, Charging point issue, Charging Cable issue. Many times I have given the set for repair at Bhilai and Raigarh in Chhattisgarh. My problems are not solved and Raigarh customer care in not able to solve my issue. Samsung custmer care Raigarh has repaired the set and said all ok. But when I reached home and checked after restarting the mobile again same issue of Not register on network. It's requested that I may please be issued with New set.

Thanks and Regards
Girish Kumar
[protected]

​on 16 sept 2018, i placed an order for a samsung galaxy note 9 from samsung online shop.​ order id:[protected]. I have not received the product till date. When i placed the order, the customer executive who was assisting me told me that i would receive the product in 2-4 business days. After i placed the order, the website informed me i will receive the product in 4-6 business days.

The tracking information i received did not have the correct website details. I had to find the correct website on my own. Even then, the tracking details were not updated and i could not track my order.

Finally today, i called customer support, and was informed that there was an error with the billing and therefore, the order is being re-billed and will then be dispatched. The person also said that he has no information on when i will get the product. When i asked why i was not informed about this, he said that it is my job to call customer support and request for information! Do you even train your customer support executives?

This is absolutely ridiculous and callous on the side of samsung. I ordered the most premium samsung phone and this is the sort of treatment i get from samsung. If i had ordered the phone from any other website, i would have received it one day. I have always used the note series phone, but i will now reconsider my options.

Regards,
Pramod prasad

Defective vegetable basket. Front hinge has given away. Representative from samsung customer care haridwar visited and verified the problem. Although he agreed that problem is defective manufacturing but nothing can be done since it is plastic part and not covered under warranty/guarantee. Neither he gave any report in writing. May please let us know where the customer should go. We are banking on samsung product for last many years. We have samsung television, refrigerator, air conditioner, micro wave. Till date satisfied with product quality but very unfortunate that in a product which is use for only 5/6 months has developed defect. Further it it is worth mentioning that there is no sign of breakage only hinge and slot for fitment where not compatible.Also this problem has developed in one side only

I have purchased a new samsung galaxy s9+ coral blue 128gb from reliance digital on the 9th of april 2018. The phone cost me rs.68990. I was using the phone normally without facing any kind of issues. Now, after a month and a half, the phone's fingerprint sensor has stopped working and also the battery started draining out very fast. It would barely last for 8-9 hours a day. That was very surprising to me, as i am not a very heavy user, neither i use my phone very roughly that i had to face all of this issues. Along with all of these problems the phone also started heating up very badly, which was not normal. However, i took the phone to the service center and they have replaced the fingerprint sensor and the battery and also took care of the heating problem. I was asked for a replacement of the phone as the phone seems to be faulty because a new phone would not cause any hardware dysfunction, which resulted in my fingerprint sensor to go wrong. Now, master mechanic at the samsung service center (Loudon street) educated me that according to samsung's policy, they can only replace the phone if it is 14 days from the date of purchase. However, after getting the phone back from the service center, i started using the phone and it was causing the same problem with the battery and this time the screen was flickering. I reported that again, raised a complaint with the customer service manager. Had to submit the phone again, now after getting the phone. The battery concerns remain the same as there is no improvement in the battery life. I had to go there 2 times with new and some old issues. I strongly believe that the product is faulty due to which i have to face so many issues. I would request you if you could please look into the matter and help me with the refund. I had enough with all of this. I want a proper resolution to this problem. Imei number:355343/09/023870/5.

I purchase samsung j6 mobile from authorized dealer of karnal through atm card of icici bank on 13/06/2018 still i have not received cash back of rs1500/- lot of time i request the dealer but no body give me my cashback. Please credit my cashback to my saving account from where i pay whole amount of rs 16500/- through atm card what about samsung promise to give cashback even after expiry of 90days. Mobile no [protected]

I have purchased a automatic samsung w/m wa 65m 4000ha from incs, ernakulam. The service request no. Is [protected]. Since, the time the product is purchased, no service engineer or customer care had even bothered to call us and attend to install the product and brief on the usage. Repeated calls to the customer care yielded no results. The so called service engineer never attends our calls. The end result is the product is lying unattended for days.

I earnestly request you to look into this issue and arrange to send a rep of yours to install the product as we own other samsung products as well because of its quality and performance and never faced such a situation.

Am big fan of samsung smartphones but was really shocked when my note 4 purchased at 57000rs was deadly totally in just 2 to 3 years o[censored]sage and repairing cost was so expensive for replacement of motherboard

When i google problem i was facing for have came across so many users facing same problem with same handset which was enough to make me understand that it was not my fault or mishandling it was manufacturing fault

Did company made so poor quality product and sold it at so high price and cheated their fans and product lovers?

My mobile handset J2 2018 purchased on 5 august 2018 from M/s M R Mobile Store Rampur Jagir, Greater Noida is giving numerous problems like Home screen button not working, ON/OFF button not working. The part GH82-16307A is still not available with the Service centre M/s Aadrika Enterprises, Jagat Farm, Greater Noida.Even they are not accepting the mobile phone after 5:30PM and their landline number is always busy.
Regret to say that such pathetic after sales services was hard to imagine!!!

Due to some problams in my mobile so i'm submit the phone samsung care to repair under warranty and i have not got my mobile even after 2 years time
And called of samsung care is mobile parts are not availabe. Samsung care name is maa gaytri mobile and my mobile is not return to samsung care he asked to me i'm wait to some time so kindly please help us..

My colleague recently purchased a Note-9 and was entitled to the pre-booking offer of a samsung smartwatch for 4999, It's been more than a month now and he hasn't got the coupon for the same.
We have gone through multiple emails with the team and they keep asking for the same documents that have already been shared with them over email multiple times. We've also raised the issue over twitter and facebook but they keep redirecting us to the Redemption team which is highly incompetent and hasn't been able to resolve this.
I keep asking for a direct contact number to explain the concern better but even that has not been provided, we've finally decided to come to the consumer forum and if this doesn't help we'll take it to the consumer court and settle this legally.

Dear sir/madam

I brought my samsung j6 phone in august and it was working fine till now until i noticed that the back panel chrome (Of samsung logo) of my phone has got dull and today the chrome went of the logo which is very bad.

Spending such an amount and still getting such a low quality finished product is not at all tolerable and upon that customer representative response "sir this part is not under warranty" has put me in to worst situation. Customer care no where i called is [protected] (Samsung care ludhiana).

Kindly sort it out.

Regards,
Subodh kumar
Ph. [protected]
Email. Subodh. [protected]@gmail.com

1. I purchase above product from vishal sales dehradun on 27 jul 18 for rs 56000/-. However we are delivered a peice with totally torn and shabby looks.
2. Our request to replace initially agreed but denied thereafter till 03 aug18.
3. Approached samsung officials on contact no provided in fridge n conveyed my problems including recording of my complaints for senior officials of co. To following :-

(A) mr ankit (B) mr vishal (Twice) (C) mr gaurav (D) mr deepak
(E) mr prashant (Thrice) (F) ms shahiba (G) ms garima (H) mr ananth
(J) ms janhavi (K) mr ashok and (L) mr virender - told as seniormost.

4. My version of problems are supposed to have been recorded n most of officials are aware of
5.in view of all above, i may please be :-

(A) refunded rs 56000/- from vishal sales since the dealer resorted to
Harassment instead of providing properly fresh packed product.
(B) if highest authority too not able to persue his dealers to make his cu
Stomers happy, then delivered piece be replaced with properly packed fresh refrigerator.
(C) incase both above actions not accepted then this delivered refrigerator be taken as gift by the samsung co. From a senior army officer who has given more than 41 years of service to this great nation.

Thanks and expecting prompt action on such adelayed n lethargic action by co. Officials
Colonel b b lekhak (Retired)

These guys are not capable of resolving any issues because there service engineers work on the base of trial and error mechanism and they really don't have experience.

I have sent several emails to "niveda.[protected]@partner.samsung.com" no response

I purchased a Samsung refrigerator on 1July 2018 for around Rs.43000. With in 20days refrigerator is not cooling. I registered a complain on 25th July 2018 there is nothing than could be done by the service engineer as he himself doesn't have knowledge of the product, so I ask for a replacement.

Got a replacement on 20th August 2018 after waiting more than 25 days just to find that it was severely damaged, so I registered a complain on 21st August no response till 30th August.
Again registered a complain on 31st August no response till 11th September.
On contacting customer care I need to tell the whole story again and again but no one is providing a solution. Spoke to service centre incharge Bala[protected] he says it's against company policy they can't give refund. Gives me manager no[protected] this guy doesn't pick up the call inspite of calling nearly 5 to 6 times.

Still i have been following up but no one is providing a solution to this.

The call center each time says that they will arrange a call back, but that never seams to happen.

Can any one give me a number of a manager or any higher official in samsung who could solve this issue

What type of customer care is it if they can't connect to samsung head office?

mentioning a few complain nos.
1.[protected]
2.[protected]
3.[protected] these are the last 3 and i have more..

I have bought a useless product for 43000 that did not work for even a month.

I would really appreciate any help provided by anyone in this case.

This is regarding refrigerator i purchased in june, 2015, brand samsung, model no. Rt39, there has been a constant complaing in cooling for lower compartment i. E refrigerator. Multiple times complaint has been registered and every time i get a very temporary solution.

The recent service request is [protected]
I have marked several times in the start to replace the faulty piece but of no use, it seems samsung india is really careless about after service and no quality check department is there to make sure if problem has been resolved, in my case it is since purchase.

I am really fed up with this refrigerator and do not recomend anyone to buy this refigerator when after sales is so poor. I did a mistake to have bought samsung.

Everytime i have to explain same situation to new caller executive and there are no top executive looking at complain.

Again, a humble request to samsung to look into the matter at seriousness.

This letter is in regards to a handset, samsung galaxy s7, which has been given for repairing of the front screen under “never mind offer” scheme on 11th aug, 2018 at your b2x service centre, chinar park, kolkata. While taking the charge of the phone the concern persons, ms. Moupriya dey and mr. Dol gobinda das (Not sure of the name) informs me that due to a small scratch in the camera protection glass at the back side of the handset they won’t be able to do the water resistant test. They have also provided a mail mentioning the above issue and i have acknowledged the same in the reply mail. But then after 2 hours when i went there to collect my phone, they tried to deliver the phone with broken back glass, while the camera protection glass was intact and same condition as i handed them. When questioned about the same they have given lame excuses and asked me to take the delivery and also informed me that they will not repair the front screen also and to my surprise they even threatened me that i need to shell out a hefty amount of rs. 4729/- to cover their mess and when i denied they arrogantly told me that no one not even samsung has any power while i denied taking the handset in that condition they behaved in a rude manner and arrogance. Even after many polite requests they couldn’t provide me the proper reason of the breakage and when i told them about my intention to complain against them for the improper handling and rude behavior they furiously said “do whatever you feel like, we’ll also see what you can do.”
I am a regular customer of samsung products but never thought of getting such outcome from the company (Staffs). I haven’t taken the delivery yet and hope to get a proper clarification for the same. Please look into the matter at the earliest and sort the matter.

Previuosly i have mailed but, yet my problem is not resolved.
Last week parminderji came from samsung service center and telling that we will change the drum and the vibrator part.
Previously three engineers came and visuled the machine, but didn't find the problem and the new engineer is coming and telling we will change the drum and vibrator part.
But my is machine is newly, not far then one and half months, within one and half month i am facing this problem of clothes tearing and stitching breaking in washing.
Yesterday i talked with mr. Sureindarji head of samsung service center, kalyan west. He told wait for two days, as the part will come, i will replace the part. But i have told him to change the machine and give replace of machine.
Till now the clothes which are torn by machine, who will pay the loss to me.
Please reply.
How can i assure and also how i can promote that sasmung is best.
If the new machine is giving this much problem, then i humble request you to replace the machine and send a new machine.

I am not having faith in samsung. Other's promote me of samsung, so i buyied this product.

Please submit me the mail id of senior person and also the contact number. To whom i can contact and talk.

My registered mobile number is [protected]
My mail id is [protected]@gmail.com

Please revert me as soon as possible.

On 10th sep, 2018 i have told to mr suriender yadavji, not to change the drum and the refleclator, lower part in the machine. I have told him not to change the part, but change the machine and give me a replace. He neglect and told me, sir, we can't direct replace the machine.

I buyed the machine on 27th july, 2018. Which is not more than one and a half month.

And the compaint is running for over one month. When it will be solved.

On 12th sep, 2018 they have changed the both part drum and reflector, still i am facing the problem of tearing clothes, distrotion in clothes and stitch breaking.

I have purchased the product for my useful, after problem occured, you are sending engineers one by one and doing experiments.

What is the use of this kind machine?

Still you are telling we will solve the problem.

On 17th sep, 2018 mr. Sanjay pandeyji has come to my house and done the process and took all machine and the teared clothes photos.

I have talked with mr. Pratik bhatnagar, he told me. On 18th sep, 2018 i will reply.

It's my humble request to give me a replace through store end, so i can take a new piece.

I have no trust and faith in samsung and i don't want the samsung product.

The clothes which are torn by the machine, who will give me the compensation.

Yesterday i have gone to digi1 snehanjali, kalyan east branch, what is the service of your and samsung you both are not solving the problem. How i can trust with you and the company.

How i will promote anybody to come to your shop nad purchase the product from your shop and also the samsung company products.

Please give orders to change and replace by store end today.

My mobile number is [protected]
My mail id is : [protected]@gmail.com

Dear sir
Good day!

I am forwarding herewith my below communication regards to my refrigerator with a company which i was verbally informed are samsung appointed service center.

Its unreasonable that they offer a 22% depreciate value as refund for a faulty refrigerator sold by samsung instead of a replacement.

Would appreciate your assistance in addressing this matter.

Thanks and regards
Mario miranda

— forwarded message —
From: mario miranda
Date: mon, sep 17, 2018 at 11:28 am
Subject: re: samsung fridge - malfunction - mario miranda 26 fernandes street vile parle east
To: astavinayak enterprises

Dear rajeev pal
Good day!

Firstly i am surprised that samsung such a reputed company the sender of the msg does not reflect name /designation and contact numbers i. E the full style of the company/ person who is corresponding on this subject which is related to a samsung product.
Also your text "thank you for patronizing samsung product" is a bit presumptions, if going by the response time and suggested course of action by samsung...
If you are not a samsung employee then i need to be put in touch with the samsung sr representative. Their full style.

On the below proposal of less 22% deprecation.. I have made my views very clear to you on the phone as well and reiterate as below.
I refute samsung offer of settlement less 22% deprecation. Samsung has sold us a defective unit and this unit needs to be replaced with a new unit or refund the amount in full.
Why should we bear the loss of a deprecated value return. Its samsung fault who have sold a faulty unit. Samsung should replace the fridge or return us the inv amount in full.
Fail to understand why samsung cannot replace the faulty fridge sold to us. Kindly explain.
"engineer found excessive condensation on outer body".. What is the reason that a relatively new fridge can cause such condensation on the outer body. Is this the case on all the samsung fridges and especially with this model...
Why have you not provided me with a copy of the inspection report as we discussed the other day. Is it not a standard process that samsung provide the customer with a copy of the report.
As mentioned above it is a samsung product and i need to also communicate with a samsung company employee and not an individual with a gmail id???
I would insist on an immediate replacement of the fridge or alternatively full refund of the invoice. Any further delay will be the sole responsibility of samsung.
I would appreciate a detailed reply to the foregoing points at the earliest.

Regards
Mario miranda
26 fernandes street
Vile parle east
Mumbai 400057
Mob : [protected]

On mon, sep 17, 2018 at 10:46 am, astavinayak enterprises wrote:
Dear sir

Thank you for patronizing samsung product

This is with reference to your complaint for refrigerator bearing model no. Rt54k6558sl/tl with reference to complaint no [protected] our engineer visited your place and found excessive condensation on outer body, we are forwarding your case for commercial solution, applicable depreciation will be 22 % on invoice amount of the product & you will be getting refund of 78%.

Please find below list of documents required

Invoice copy
Photo id
Cancel cheque with name printed
Model serial photograph

Regards

Rajeev pal

On mon, sep 17, 2018 at 10:15 am, mario miranda wrote:
Dear rajeev
Good day!

We spoke on 12 sept on the subject and you assured that you would be sending me a report by email about our fridge whereby it was informed that due to the malfunction of the fridge you would take back the fridge.

We have still not received an official reply from samsung. Further i have made it very clear that we need a replacement of the fridge.

The delay in samsung reply is surprising and would appreciate if this matter is attended to immediately without any further delay.

Regards
Mario miranda
26 fernandes street
Vile parle east
Mumbai 400057
Mob : [protected]

On wed, sep 12, 2018 at 2:38 pm, mario miranda wrote:
Dear rajeev

Ref telecom just now..

This is my email id..

Rgds
Mario miranda
Mob [protected]
—
Esc : astavinayak enterprises
Esc code : 3299592
Ph :[protected] / 52 fax : 28711753
Email : [protected]@gmail.com

I have bought a samsung 275l 3 star frost free refrigerator from amazon (Order no[protected] and got it delivered on 29th august 2018, waited for 2 days no installation engineer came for the installation. After making multiple phone calls an engineer came and did the installation. I was told not to open the parcel and to wait for the engineer and i did the same. While installation we found that the right of the refrigerator is bent. We asked the engineer (Dakshnamoorthy) what to do and can samsung repair it? We were told we book another technician by calling samsung again he will come and can fix the leg. I called samsung again and shared the concern and the next day a samsung technician came to our house. He took the picture of the leg and said will come back with the leg because they have to replace the leg. After that, on 5th september i get a text s, saying “your service order [protected] has been cancelled due to repair refusal”. I called the technical (Sethuraman) again and said why did you cancel my complaint. He was unable to communicate in english and said his manager will call me, i waited for his call and got no call from his manager. I called samsung the next day and shared my concern, they said we are again booking a technician for you. Again i got a text saying the service engineer (Sethuram) has been assigned to me. I waited the entire day for the for sethuram but he didn’t come. And i get a text again that says your sr no: [protected] is pending for your confirmation. I called sethuram that when are you coming and what to confirm? He said i have to pay rs.900 for the leg. I was shocked, the damage was found by the installation engineer we haven't even opened the cardboard the why we have to pay for the leg. On 8th september i called samsung again after getting a text that said sr no: [protected] has been cancelled due to estimate not approved. I had a work with an executive named shant kumar that why is samsung charging me for the leg? He clearly told me that i don’t have to pay and the technician doesn’t know that’s why he is telling you to pay, because you have bought the product from amazon please share the sr no and amazon will pay samsung. I called amazon and shared the same and they said okay. The executive also shared that because the leg is not in the warehouse please wait for 4 days and the technician will visit your place and will replace it. I waited for 4 days nobody came and got no call. On 11th september i received another text that says sr no: [protected] has been cancelled. I called samsung again and had a word with an executive named aslam, he said he is booking another technician for me. I wanted again the next day and nobody came. I escalated the matter and wanted to talk to some supervisor. On 12th september i got a call from sachin from samsung head office and said there is a miscommunication going on we will do a conference call with the warehouse. I was there on the call and came to know that they haven't even ordered the leg and going on cancelling my complaint without even taking my permission just because i said i won't pay for the leg. I said no for the payment as a samsung executive told me i don’t have to pay and amazon has to pay and whatever was told to me i have done everything. Sachin said not to worry and he will give me a better resolution. I got no call from sachin after that and on 14th someone again called me and said the case is pending because you refused to pay. I said please tell sachin to call me back because he knows the entire scenario and he said he will follow up with the case. Till 17th september i waited for sachin’s call and have called multiple time on the no that he had shared with me ([protected] ext no: 9902) but nobody answers my call. I called samsung on 17th september that what is happening and where is sachin. The executives (Vishnupriya) kept me in line for 15 mints and said we have escalated the matter and you will get a callback. On asking who will call me she had no answer i asked will your supervisor call me she said no. I said that them whose call will i wait for? Is he/she a senior person? What is the designation? She said i don’t know! I mean really? A person working there has no clue what is going on. On 17th september i get a call from a person called ankit, absolutely rude have no clue about my problem and said you said no for the payment. I said i want to talk to sachin please tell him to call me and he said sachin is my colleague and he had a clear conversation with you and you refuse to pay. My question is why will i pay??? As a samsung executive told me i don’t have to pay. He was not ready to listen to me. He says i am changing my sentence and i should have followed up with amazon. I said why will i have to follow up when i was told just to share the sr no and samsung will settle the matter with amazon. I said i have to go to consumer forum and he said yes you can go ahead. Ankit is rude and no knowledge about the problem and what i have gone through and how frustrated i was. An absolute pathetic experience from a company like samsung. I got a damaged part, had to go through all these situations, was told that i don’t have to pay and now what i am getting is samsung so-called senior people’s rude attitude and no help.

I have bought a samsung 275l 3 star frost free refrigerator from amazon (Order no[protected] and got it delivered on 29th august 2018, waited for 2 days no installation engineer came for the installation. After making multiple phone calls an engineer came and did the installation. I was told not to open the parcel and to wait for the engineer and i did the same. While installation we found that the right of the refrigerator is bent. We asked the engineer (Dakshnamoorthy) what to do and can samsung repair it? We were told we book another technician by calling samsung again he will come and can fix the leg. I called samsung again and shared the concern and the next day a samsung technician came to our house. He took the picture of the leg and said will come back with the leg because they have to replace the leg. After that, on 5th september i get a text s, saying “your service order [protected] has been cancelled due to repair refusal”. I called the technical (Sethuraman) again and said why did you cancel my complaint. He was unable to communicate in english and said his manager will call me, i waited for his call and got no call from his manager. I called samsung the next day and shared my concern, they said we are again booking a technician for you. Again i got a text saying the service engineer (Sethuram) has been assigned to me. I waited the entire day for the for sethuram but he didn’t come. And i get a text again that says your sr no: [protected] is pending for your confirmation. I called sethuram that when are you coming and what to confirm? He said i have to pay rs.900 for the leg. I was shocked, the damage was found by the installation engineer we haven't even opened the cardboard the why we have to pay for the leg. On 8th september i called samsung again after getting a text that said sr no: [protected] has been cancelled due to estimate not approved. I had a work with an executive named shant kumar that why is samsung charging me for the leg? He clearly told me that i don’t have to pay and the technician doesn’t know that’s why he is telling you to pay, because you have bought the product from amazon please share the sr no and amazon will pay samsung. I called amazon and shared the same and they said okay. The executive also shared that because the leg is not in the warehouse please wait for 4 days and the technician will visit your place and will replace it. I waited for 4 days nobody came and got no call. On 11th september i received another text that says sr no: [protected] has been cancelled. I called samsung again and had a word with an executive named aslam, he said he is booking another technician for me. I wanted again the next day and nobody came. I escalated the matter and wanted to talk to some supervisor. On 12th september i got a call from sachin from samsung head office and said there is a miscommunication going on we will do a conference call with the warehouse. I was there on the call and came to know that they haven't even ordered the leg and going on cancelling my complaint without even taking my permission just because i said i won't pay for the leg. I said no for the payment as a samsung executive told me i don’t have to pay and amazon has to pay and whatever was told to me i have done everything. Sachin said not to worry and he will give me a better resolution. I got no call from sachin after that and on 14th someone again called me and said the case is pending because you refused to pay. I said please tell sachin to call me back because he knows the entire scenario and he said he will follow up with the case. Till 17th september i waited for sachin’s call and have called multiple time on the no that he had shared with me ([protected] ext no: 9902) but nobody answers my call. I called samsung on 17th september that what is happening and where is sachin. The executives (Vishnupriya) kept me in line for 15 mints and said we have escalated the matter and you will get a callback. On asking who will call me she had no answer i asked will your supervisor call me she said no. I said that them whose call will i wait for? Is he/she a senior person? What is the designation? She said i don’t know! I mean really? A person working there has no clue what is going on. On 17th september i get a call from a person called ankit, absolutely rude have no clue about my problem and said you said no for the payment. I said i want to talk to sachin please tell him to call me and he said sachin is my colleague and he had a clear conversation with you and you refuse to pay. My question is why will i pay??? As a samsung executive told me i don’t have to pay. He was not ready to listen to me. He says i am changing my sentence and i should have followed up with amazon. I said why will i have to follow up when i was told just to share the sr no and samsung will settle the matter with amazon. I said i have to go to consumer forum and he said yes you can go ahead. Ankit is rude and no knowledge about the problem and what i have gone through and how frustrated i was. An absolute pathetic experience from a company like samsung. I got a damaged part, had to go through all these situations, was told that i don’t have to pay and now what i am getting are samsung so-called senior people’s rude attitude and no help.