Zoomcar Complaints & Reviews

I had booked a zoomcar on the 17th of march, 2019 at around 9:00 a. M. I had booked it for a period of 7 hours, 10:00 a. M to 5:00 p. M and had to cancel because of an emergency that i had to look into. I was charged ₹3532 + ₹500 as cancellation fee. It’s been more than two months now and i haven’t received my refund of ₹3532. I have sent many emails asking for my refund but no response as of yet. Please review this and return my money.

Booking id:jps6byrfz
I have booked swift at on zoom car app from 22nd may 10:00pm to 23rd may 10:00 pm, and on 23rd i wanted to extend my booking till the next day so i did and paid the extended booking charge, the second day too i wanted to extend my booking and i did and paid the excess amount and on 25th may 10:00 pm i returned my car and the app showed that the trip was complete and no outstanding amount to be paid. To my surprise i could see an outstanding amount of 5296/- for my booking and when i saw the payment summary it shows that 5000 as inconvenience fee and for what god knows.! Seriously a bad service and when i call to the help and support the call gets cut automatically in between. If this is the situation then i would recommened all my collegues not to use zoomcar application.

We booked a car on 31.03.2019 for the next day, i. E, 01.04.2019 through the zoom car website.

Relevant information:

Pick up address as provided: (Pune, viman nagar (New airport road, sakore nagar), behind dhone autombiles (Royal enfield service center) new airport road vimannagar, pune.

Drop off address as provided: domestic airport (Multi level car park - p5), 4th floor (P5), pillar no p5-f4 & p5-p5 multi level car park, terminal 18, domestic airport.

The details of the car we booked are as follows: mahindra scorpio, vehicle no: ka 51 aa 7835.

Pick up and drop off time as per the booking: 07:00 am to 10:00 pm

Booking id: jps6b701g

Issue:

1. We reached at the pick up address (Given above) at 8:30 am on 01.04.2019 to collect the car. But, there was no car at the pick up address. We found a shed like office nearby and enquired about the same. The staffs there were not able to help us that he himself was having no idea about what to do. After 40-50 minutes, he informed us that the car was at some workshop for some maintenance work and won't be getting it today.

2. We tried to connect with the zoomcar customer care office but, no one was answering the phone. The staffs at the office were also helpless and was not able to help us. We wasted almost 3 hours waiting for a positive note from their side. There were other zoom car customers who were dropping and picking the cars. We finally returned after waiting there for almost 3 hours.

3. Even after 50 days from the incident they haven't followed up the incident nor refunded the amount back. As a consumer, i was shocked by the actions of a well established company like zoom car.

4. All the plans for that day got wasted due to the same. It was even my birthday and a drive through mumbai-pune express highway was actually the reason i was there for.

Compensation

I would like to claim a compensation amount of rupees: 7000 inr

Booking (3000) + mental harassment and wasting time on my birthday (3000) + miscellaneous expenses (1000)

Finally we took a cab which charged rupees 1600 and rushed to get our flights from mumbai airport.

I was shocked by the irresponsible actions from the part of a well established company like zoom car.

Phone no: [protected]
Name: rishad

Booking id: jps6bwor2

While returning back we notice that the passenger side orvm is loose, on closer inspection i saw that it was fixed with few screws and which must have become loose during the course of my driving. I didn't even touched that orvm during the whole period of 3days it was with me as i am not used to it.

Still i agreed to pay for the repairs as a good will gesture, but was in for shock when to they send me a bill of rs 4000/-.

I wrote mail which they didn't reply, cslls they don't pick up. I m really fed up and decided to go to consumer court.

They even didn't mention the breakup charges, just gross amount of rs 4000. I even left almost 5 lts of fuel in the car which they didn't even mention.

I booked a tata tiago with registration no. Mh43bg6874 today i. E 27th may'19 around 7:30 a. M. My booking id is jps6bpeyc

My start and end trip details are as follows :
Start trip - 27 may, 09:30 am
End trip -27 may, 08:00 pm
Location - mayuresh srishti, lbs marg, bhandup west

The amount i paid was rs. 3535 (Booking fee - rs. 535, security deposit - rs. 3000)

I had booked the car since i had some foreign clients visiting for a important meeting.

I was at the location at 9:35 a. M. I saw the car parked there and the registration number matched with the sms sent to me. After waiting for 15-20 mins, i asked the shop person behind the car whether he saw someone park the car for which he told no.

I was not provided the number of the person who bought the car, so i had no option but call customer care but unfortunately it was coming engaged for 30 minutes.

I understand you have my number, so you could have called and inquired whether i took the car. But you did not bother because you had already received amt from me.

I had to return back home since the client meeting was at 10:30 a. M

So please refund me the amount paid i. E. Rs. 3535 asap.

I also want some amount for the torture, mental harassment and missing my imp meeting with the client since i lost my image to them.

Finally if i dont receive confirmation of refund or rs. 3535 and amount for my mental harassment etc, i will put this issue faced by me in social media and lodge a consumer forum complaint.

Expecting a prompt response.

I had sent the above mail to [protected]@zoomcar.com and [protected]@zoomcar.com yesterday may 27, 2019, 2:17 pm.

I did not get any response like acknowledgement of my mail or auto-reply.

As written in the above mail, finally if i dont receive confirmation of refund or rs. 3535 and amount for my mental harassment etc, i will put this issue faced by me in social media and lodge a consumer forum complaint.

Attached is photo taken of me in front of the care. The color and registration number matches with the details provided to me. I was standing there for one and half hours in hot sun waiting for the person to come. The car was locked. Hope you understand the mental torture.

Suresh mahadevan

Name - rohit kabra
Booking id - jps6f94z5
Payment done on 29 march - 4339 via debit card
Total cost -2104
Refund - 2235
Arn no[protected]

I have booked a car on 29 march with that booking id. It's been 2 months but i haven't received thw payment in my bank acc. When i complained they gave me arn number, which is useless because my bank doesn't track such things.
Send me the refund as soon as possible or mail to my bank that you have sent it but i didn't receive.

Jps6bglr7
I have booked a car and gave the car back and zoom car initiated my refund as well. After a day they are sending a mail i need to pay 6000 as damage charges. I told them send pics with timestamp and there is no reply from them till date. I have checked with agent he told the issue he raised was not related to the car which i took. Even after repeated mails and calls there is no proof being sent by them till date. Today they sent a mail saying sening legal notice. Not sure why they are doing like this.
Zoom car u are not following good business practices.

My name is santosh stg. I subscribed swift at car for 36 months and i fulfilled all the formalities to receive the subscribed car. But, the zap sales and zoom car authorities are responding through the indian consumer complaint forum with vague statements as to contact the zap [protected]@zoom car email or phone and as they will revert with the required details. I decided my self as i left the issue to the zoomcar and zap sales authorities regards the subscribed car. Because the concerned authorities are irresponsible after receipt the payment of zap subscription they kept aside the delivery of the subscribed car. I made several representations, e-mails and made telephonic conversations with the zap sales. I also made previously 3 complaints in the indian consumer complaints forum. Simply the zoom car authorities are using the phrases and washed their hands as replies in the consumer forum like as sorry for the trouble caused you and you please contact the zap sales... I don't want to contact the zap sales customer care again as reply and customer support given by the reply dt.,[protected]. I want to share the online fraud of the zap sales and zoom car company through the social media. The indian consumer complaints forum which is helpless regards to resolve the issues in consumer platform. And it is really appreciate for the zoom car policies for collecting amount from the public in the scheme name of zap subscription and after receipt of the payment, the customer has to be taken steps as neither to complaint in consumer forums nor to contact zap sales for ever through telephonic conversations. Finally, thanks for the indian consumer complaints forum as not taken any action by the zoom car authorities.

Today we made a booking in zoomcar due to unavailable of charge in electric car we contacted to customer care but they had not responded properly and we took another vehicle available at the zoomcarr site. Nearly we wasted 35 minutes after that customer cate people responded and updated the booking due to this problem we were late for 2hr and we tryed to extend booking but its showing "unable to extend booking" and now the due fee is nearly 737 clearly this late fee was due to customer care service... Toooo bad with zoomcar customer care services.

I would like to know exactly what is happening. I want to know exactly what is the reason of this outstanding amount which zoom car accused on me, without proper communication with me how could you made a huge amount outstanding. They are simlply accusing me that they lost their rc book so you have to pay 10000. If i made booking how could i stole someone's rc book. You guys don't have the sense to think and whenever i call customer care...

I have booked car 8.5.2019 they told refund will be made on 15 days but now refund not refunded to me, they are not responding cheating, it had took around 15 days from booking date the
I'd jps6bh893 i wish to file a complaint on them zoom rent car coimbatore

They are not responding to mobile call and email to i have mailed around 15 times

I have completed my trip on 28th march 2019 and till now i haven’t received my security refund amount back. The policy say that amount will be reflected upto 15 days and its already 3 months. Worst service i have ever seen. Very poor experience. I have called and mailed them many times but they are not providing me any reasonable response. I'll never recommend zoom bar to anyone. Pathetic people.

Booking id: jps6fffyr
Registered mobile number: [protected]
Refund amount : rs. 4520
Booking date: 16th march to 18th march 2019

Terrible support for my completed trip.
1. Horrible customer service representative especially pritam vishal and chand. No one knew what they have or suppose to do with customer who is in genuinely stuck in bad situation.
2. Car handover by rahul guy was horrible no cleaned car and when asked they said it has just came from another trip. No usb working
No way to charge phone. Tires were not filled with required psi which caused us huge pain going ahead. Tired was punctured in return journey which consumed 2.5 hrs to resolve they issue. Stepny was punctured too!!! Can’t you check this basic thing!!!
Puc was expired police caught us on highway abc demanded to pay fine but after almost spending 30 mins they agreed on allowing us not to pay fine but had to go under heavy pressure since we have already got tired resolving tire issue and then this came up! Small kids were with us.
4. No one bother about customer they treat us like fool after paying them so high!
5. I had requested for 3 hrs extension still no response from
Them no one called after 15 mins
6. Drop point not safe. All street surrounded us and did not allow us to get down out of car. Car was not getting locked up. Informed them about this but they gave me reply that i am getting panic. What the hell you guys think o[censored]s? Are we fool? We have to risk life of our families by traveling in such cars...

My name is santosh s. T. G and i have been made 3 complaints in indian consumer complaints forum, regards zap subscribed swift at car not yet delivered and the required zoom car company formalities to release the car has been fulfilled by me. I made payment for zap subscription for more than one month and 11 days. But, till now they are not yet responding to confirm the zap subscribed car delivery date and car number to me. The zap sales authorities have no time sense and they are not bound to the zap policies. Even though made a complaint in the forum regards zap subscription, the authorities kept aside the issue. I made complaint in the forum for about 2 weeks and there is no work progress regarding the problem. The problem which is not yet resolved. I thought that the zoom car company is a prominent company. But, the administration of the zap sales customer care and the higher authorities of the company are irresponsible to the customers. When ever i made query regards the car delivery to the zap sales and they are replying as they will make a call again to me with in 15 minutes. But, i never get a call back. The actions and response of the zap sales authorities which are not tolerable.

My car is in zoom car., the car was supposed to be serviced bec of a battery damage and owner has to take care if it. I was taking care of it, and i asked executive to block car and asked if i'll get downtime, she said yes.

Shared the recording with team and now everyone is sending automated mails.

Mail: [protected]@gmail.com

I have recording of call.

We have booked zoom car on 13th may from thane with fuel, when we reached at car place no person is there we unlocked the car through app name also car was totally without fuel, we call the zoom car person they said fill up the fuel we will reimburse you the amount after that we dropped the car same condition nothing damagedand all but after 2days they msg that we will charged u 6000 damaged loss. This is fraud company, they harassing customers. We are asking them show us photos of damaged nd cctv footage where we picked nd dropped the car

My driving licence was apploaded on my friends account. Since i was unable to change the email address nor i was unable to deactivate the account.
I humbly request to deactivate the account and please provide facility to either change the email id or to deactivate the account.

I am worried that my driving licence could be misused

Account details:
Email: priya. [protected]@gmail.com

I had booked a zoomcar (Booking id: jps6b36yi) on 18th saturday. The car was returned on 19th saturday 01.30 am. I made any pending charges for fuel consumption/extra kms then only. Next day i received a notification mentioning 4000 rs. As accident damage charges. I called the customer care and asked for a clarification and the agent told me there are major damages to the front bumper which i was not aware off.
I had taken and uploaded photos of the car while returning which didn't have any damages. I asked for further clarifications and proof which they said will be sent to my email within a day. Even after multiple calls and raising a request (Case:1256136) afterwards, i didn't receive any such proof of damage. Meanwhile, using my preauthorised credit card, they went on charge me for the same regardless of ongoing dispute. They also refused to refund the amount until the issue is resolved.

I ended the trip with zoomcar 1 hour 20 minutes prior to the due time and with more than 40km left as a part of my free km subscription. Also i parked it in a safe and prescribed place by zoomcar. Even after that i've been charged a hefty rs. 10, 000 as inconvenience fees. Also my fuel expenses along with the security deposit has not been refunded.

The condition of the car is absolutely same. There are no scratches or damage. The speed limits have been followed. There were no rules broken. And still a fine has been imposed. The reason of the fine is also not mentioned. This is deeply regrettable and would never want to book again and would suggest the same to as many as possible.

Jps6b1hcv

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This was the e-mail i received from zoomcar. Following is my reply.

Hi,

Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i have been put through that without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember of reporting by uploading images of all the scratch marks and dents before taking the car from the pick up point. I had also uploaded images of the car while closing the trip, which clearly proofs the fact that there are no additional damages done to the car during the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards
Dhrubajyoti datta

Following is the reply from zoomcar

Hello dhrubajyoti,

Greetings!

We understand your concern here. We did check and see that the rear door and the quarter panel was damaged during your reservation. Hence, we have levied the charge.

The charge is valid. We regret we will not be able to reverse the charge.

Regards,
Ramya

This is my further reply to their response

Hi,

In response to the feedback "the rear door and the quarter panel was damaged during your reservation" - please do not file any false complaint against the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage

I once again request you to compare the images those i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage

Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.

I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti datta

Following is the reply from zoomcar

Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 4472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹4472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹4472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

This is my further reply to their email

Hi,

Firstly, thank you for acknoeledging the fact that the charges were wrongly imposed on me and partially waving off the charges

In order to reply to the feedback "we did have a proper inspection and levied the damage charge. Also, we have made the necessary changes under the booking and we have levied the charge based on the damage caused" - please do not file any false complaint to the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage

Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage

Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.

I request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti datta

Abovementioned is my reply to zoomcar. Following is the reply from zoomcar

Hello Dhrubajyoti,

Greetings!

We definitely understand your concern here. The charge has been levied only after the proper inspection. Unfortunately, we will not be able to do much in this case.

Regards,
Ramya. S

Abovementioned is the e-mail i received from zoomcar. Following is my reply.

Hi,

In order to reply to your feedback "The charge has been levied only after the proper inspection" - it's an abuse of process that you're doing right now, just to impose the wrong charges on my account. It's an absolute harassment to the customer.

As I've repeteadly mentioned that Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage. Still in the name of so called "inspection" you're abusing the process & levying the extra charges on my account, it's an absolute harassment to the customer.

As I've repeteadly mentioned that I request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage. You're failing to prove your fact, but still imposing the wrong charges on my account in the name of so called inspection which is an absolute abuse of process.

I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.

Regards
Dhrubajyoti Datta