Zoomcar Complaints & Reviews

I booked a car 8th march, 2019

First of all i booked it 11:30 pm but because there internal issues i got it by 2 o'clock.
After that also i was called back to the pickup place because of some issue they had.

The car provided was so difficult to drive.
It's clutch plate was hard, its gear box was very much difficult to operate and the breaks were not proper as well.

Above all i was...

I booked zoom car from 17th april 2019 to 19th april 2019 and i took with fuel diesel car but when i m tried to upload my diesel bill on 24th april 2019 it was not showing any option to upload diesel bill and in terms and conditions there was no time limit to upload diesel bill now i m not been able to upload my diesel bills. The service of zoom car is getting worst....

I made payment for zoom zap subscrtion, but they is no service in my location but zoom zap subscription is denied to return back my amount.

Contact no is not working to interact wi customer care to talk on this.[protected]

Hi Chandra,

Greeting from Zoomcar!

Thanks for writing to us!

With reference to your email, sincerely apologize for the delay in responding...

I had booked ZAP subscription after that there is no proper response from customer care and also not satisfied with their policies then I raised for cancellation of the subscription. No one is responding to my email and a toll-free number is not working at all for reaching the customer support. Pankaj one of the person has been replied with an only common email like "we are processing your request and we will notify" the same mail he is sending...

I had booked zoom car for 13 hours from 20/4/2019 (12:00pm) to 21/4/2019 (1:00am) and i returned the car at 1:06 am (6 min late because the car is not adjusted on parking place due to lack of exact information for parking space) and i closed the app nd did the all remarks positive.
I was charged the cleaning fee of 1000/ rs within 2 hours but i returned the car in the same condition so why i was charged?
*i had forgot my spectacles...

I rented a car with free kms. I refilled the tank to the same level as i got it when it was informed that i will be reimbursed for fuel expenses. I ended my trip 2 weeks back and i still haven't got the full amount. I've sent 5-7 emails but still no resolution. A phone call gets disconnected whenever i try to get in touch with the custemer executive from my registered mobile number.

Fuel cost incurred by me: rs2000
Refunded...

I had booked an maruthi Baleno car for 4 days, pick up and return in Pune city, without fuel for Rs6784. After picking up the car which was full half tank, i filled up full tank 17 liters diesel paying Rs1200. After driving for 10kms the engine heated up indicator started blinking(red) on the cluster. On contacting their customer support we were asked not to drive the car as the engine may get damaged and will arrange for tow truck to pick...

I had booked a car on 21 Apr 2:30 pm.
When I reached the location there was no car for almost 30 minutes.
The customer care official told me to wait for for 30 more minutes till he makes some calls.
Finally I received the car on 3:45 pm which was already dirty from the outside and inside too.
Today after paying almost 5000 rs just for half day o[censored]sage I received an additional 1000rs amount due as cleaning charges....

This complaint is w. R. T the booking jps6bj7g2,
Details are provided below
Xuv 500
7 seater
Pickup time
12/04/19 10:34 am
Dropoff time
14/04/19 03:53 pm
Pickup location
Kanaka nagar

We have returned the car ahead of the booking end time as in the same condition when we got the car.
Next morning, we got a notification from the zoomcar that i have to pay...

Hi,

One of friend is using my license and when i upload license in my zoomcar account, it still pending for approval. I request you to delete my license from my friends zoomcar account. If anything will happen in future then i will not responsible for that. As zoomcar doesn't not verified before approving my license to my friends account and zoomcar will be responsible for that....

1) on 10 april 2019 (Booking id # jps6boczz) (Booked it from 8 pm to 12 am and 20 kms) i took the car on rent from zoomcar and while returning the car the staff of zoomcar misbehaved with me. While taking the car only he first misbehaved.

Conversation: before taking the car;
1) zoomcar associate: for how long you're taking this car? Would you be returning before 12?
Reply by me: no, i have taken it till 12 am....

I am a regular customer with zoom car. Zoom car has blacklisted me for no reason and i havent been notified of any reason for blacklisting. When i tried to book a car in zoom, i am getting "you are blacklisted by zoom car and you will not be able to use our services". I am not getting any support from customer care. Please resolve this issue asap as i am trying to book a car for my trip

My email id: [protected]@gmail.com...

I drop your car but car in not clean due to weather all over jodhpur the weather is so bad that why the car is not clean and i am not booking this car for my trip i book 7seater car but your agent insist me kindly book 5seater car kindly refund my cleaning charge because the is not my fault and the car is not like full o[censored]ncleanliness the car is in good condition already i am very frustrated from your service...

I made a booking on zoomcar app with booking ID JPS6BKHNU and the car was Maruti Suzuki Vitara Brezza with license plate number PB01N0309. I was supposed to recieve the at 4PM on 16th April. However, when i reached the pickup location, the car was not there. I waited for more than an hour but I still didn't receive the car. Now the app wont let me cancel the booking saying that the booking has already started....

My email - [protected]@gmail.com
Phone no. [protected]
I booked the car but the car which i got was damaged soo it took around 40 mins to change my car so i asked them for 1 hour extend and they agreed for that. The extend which they gave me was manual extend which cannot be shown in the zoomcar app. They told me that i can give the car 1 hour late and no outstanding charges will be applied. But i wanted 1 more hour soo...

Unfortunately my account (Email-shaileshmendhe18287, mobile-[protected]) was blaclisted. I uploaded my same liscence for another account ([protected]@gmail.com, mobile-[protected]) and it was approved. It was done by mistake and i am extremely sorry for what i did. I want my account to be active again and decline my new account. The account which i want active is ([protected]@gmail.com, mobile-[protected]). And the other...

Dear sirma’am

I had booked one zoomcar with booking id jps6bompz from my id with mobile number [protected] in the name of suraj pratap. Booking was of xuv 500 from 6:00 pm on 12th april 2019 to 12:00 am on 15th april 2019.

1. I was supposed to pick the zoom car at 6:00 pm on 12th april 2019. But once i reached the pickup site to pick up my car, i was shocked to see that the rear left tyre of the car was...

My booking id is that jps6bclon on 7th April 2019. First of they sent me a car with damaged exteriors and highly unclean interior with music system not in working condition. It was terrible experience to drive such a unclean and smelly car. I returned the car before time and logged in the necessary details to handing over. Later I was shocked to see a damage fees and inconvenience fees charged which is 4 times my actual fees. I have mailed...

I can't get my location... When I call to customer care executive she told me to get to another location where you get your car.. Then I go to that location there.. Also I didn't get my car... My booking was start on 11 am morning.. I was searching for my car.. They give me 3 location and on all that 3 location I didn't get my car.. She told me to wait for 15 min.. I am waiting for 1 hours still did not get any call.. Is this a false booking.....

Hi day before yesterday i.e 12th april at night around 10pm we booked a car but on making 1st transaction it got failed dont know what was issue so we did 2nd and got booked successfully. We made trip with no damage to car and droped at a drop point withinits time periodand kms allotted.But next day checking bank details I got to know that ammount was deducted twice for the same booking i.e failed booking ammount was also deducted from bank.And...