Verified Support
Jun 03, 2019
Zoomcar Customer Care's response Hello Rishad,
Greetings!
We are sorry for the disappointment caused. We did have a check and see that the booking was cancelled with the complete refund. We apologize as there was an issue in reaching out to our support team due to some technical glitch. We will ensure such are minimized in the future.
As a token of apology, we have added necessary driving credits into your Zoomcar account which can be utilized for the upcoming booking, we request you to accept and oblige the same.
Regards,
Ramya. S
Jun 03, 2019
Updated by Rishad Kochery Hello Zoom Car,
We would like to express our dissatisfaction with the amount you refunded, which shows as initiating in the Zoom Car App.
The amount initiated was just 2593/- (The booking amount)
The Zoom Car Co. is responsible to compensate us for all the damages suffered by us under the principle of Consequential damages/Special damages which is explained under Contract Law.
The Breach of Contract was done by the Zoom Car company and hence we as the Consumers are entitled to the Consequential damages.
1. A drive through Pune-Mumbai express Highway was the main reason why I and my friends came to Pune all the way from kerala. On 1st April 2019, I was at Pune and the only reason I booked a return flight from Mumbai to kerala was because of the hope o[censored]sing the car as per the contractual relationship between Zoom Car and me.
What Flight cost for 3 o[censored]s was: Flight Fare:- [3250 x 3 = 9750 (Kochi to Pune)] + [2843 x 3 = 8529 (Mumbai to Kochi)] = 18, 279/- INR
We would like to claim atleast a part of amount as compensation because this drive was the main reason why we chose Pune for my Birthday Party. (A minimum of 30 percent of 18729/- atleast)
2. Finally after waiting in the Pick up address as provided by the ZoomCar Co. for more than 3 hours finally realizing, I got cheated, I rushed to Mumbai Airport taking a Cab from Pune, which cost me Rupees 1600/-.
3. All the Plans in between got wasted because of the same. My friend, who is in Bombay took movie tickets for the movie 'Captain Marvel' for 3 o[censored]s hoping that we would reach Bombay at 6:30 PM. Even that got wasted, which cost me Rupees 420/-.
4. I would also like to claim a descent amount as damages for all the sufferings and mental trauma that has been caused by the Act of Zoom Car Co. as agreed under Indian Contact Law (Aggregated damages).
I Humbly request the Zoom Car Company, to compensate us for the damages suffered by us, especially on my birthday. The amount claimed by us are as follows,
Flight Fare:- 5000/- (At least 30 percent of the Flight Fare)
Cab: 1600/-
Movie tickets:- 420/-
Mental Trauma:- 1000/-
Miscellaneous expense:- 1000/-
Total: 9020 INR
Failure to compensate us with a descent amount will make us to go to the court and move legally. Mere credits in the Zoomcar account is not an appropriate way to compensate us for the damages caused for the breach of contract caused by the Zoom Car company.
In hope of positive reply,
Rishad Kochery
(B.A LL.B Student)
Hello it not only a problem of extra charges and they are applying extra damages and your cheating the customer we working in the field of automobile we know what it cost it will cost around[protected] and in policy they mentioned in case of minor damage there is no cost the taken car it is minor damage you can claim the insurance no in case of it is minor you can extra incase it not solved I am ready to fight
Greetings!
We did have a check and see that the headlight was damaged during your trip. Hence, we have levied the charge. Also, we see that our team has requested you to share the damaged image, please share the images, we will have it checked.
Regards,
Ramya. S