Zoomcar Complaints & Reviews

On 25th May we took a KUV from Zoom Car.
The car did not have any major external damage. And we verified everything on the zoom car app checklist.

We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the...

I have booked a car at 9AM at a pick up point in andheri west. We have planned a weekend trip to Imagica & Lonavla. The booking in app isn't working since 8 AM. I was too worried. I tried calling their customer service. Everytime it said that all their executives were busy. At 9:30, I got a call from zoom car executive stating that the car which I have booked met with some accident & presently it isn't available. They said there is only one...

We booked zoomcar on 5th June 2019. The zoomcar id JPS6BDFRH for my booking. I had left the car as is I had picked from the spot. Zoomcar charged us 1000₹ for the cleaning whereas there was nothing that was dirty. When we raised the concern there is no one to listen to our concern from zoomcar. In short we were able not able to contact zoomcar. Kindly look into this matter....

Booking ID JPS6BWW0N
Complaint against wrong billing.
We had used the zoom car from 27th May to 30th May 2019 from Kochi airport to Kochi airport.
The Executive droped the car to us and there was no visible damage to vehicle when we picked up and a executive picked up the car from us with no damages when he picked up.
The executive also inspected the car during the drop off time for all the damages, documents,...

Am Bhaskar k . I went on ride with zoomcar on 13th of may, 2019 .Till now neither am refunded my advance nor the fuel fee. What exactly are u planning on to do with my money.JPS6BWZ80 is the id. This is how you treat ur customers. I need a immediate response Nd my money back. We can't even contact ur customer service executive thanks to ur voice machine....

This is in reference to the bill amount charged to me for the booking id JPS6BPW99. I am not liable to pay the charges for Inconvenience fee and Rule violation fee. I had already communicated to the Zoomcar customer care on 27th May 8.00 PM that I wouldn't be able to drop the car at the provided drop off point as the location was not getting detected correctly on google maps. I being a tourist in Hyderabad city, it was difficult for me to...

I have travelled just 24km and they have charged for 2160 as refueling fee. Kindly let me know, whether with fuel / without is the best option

For travelling 24km, they were showing up that i have consumed 27l.

1l = 1km? Kindly need an explanation

Attached my invoice screenshot too. Kindly help me in refund

Mailid: [protected]@gmail.com
Mob: [protected]...

I booked a car through zoom car app yesterday night at 10. I have returned the car at the return spot by 3 in the morning way before my booking time ends without any damage. Today morning, i have received a message saying that 4000 rupees was levied as inconvenience fee without specifying any reason as to why. When i try reach out to them through mail, they replied me with their log of policies. It is very annoying to not get any reply even...

Hi i have made a reservation for 6th june 7am to 9pm for tata tiago from doddenakundi, bangalore with 280 kms free and the amount has been deducted from my account but i've received no booking confirmation of any sort. The help pages say to wait for half an hour but it's been over 1.5 hours and there's still no communication from your side. I've submitted support tickets on the app about the same time yet i've received no response. I'm attaching...

Hello zoomcar,

This is with reference to 2 other complaints i have filed previously. (No car at the pick up address) and (Claim for the compensation for the damages caused by the company).

Please understand that mere driving credits wont be enough. Zoom car and company has the responsibility to compensate us under the principle of special damages explained under contract law. I have explained the same in the...

This is with reference to complaint id: 2345809 (That i had filed earlier) (Subject:- no car at the pick up address)

We would like to express our dissatisfaction with the amount you refunded, which shows as initiating in the zoom car app.

The amount initiated was just 2593/- (The booking amount)

The zoom car co. Is responsible to compensate us for all the damages suffered by us under the principle...

I have uploaded my driving licence, aadhar card also my live. Photo on zoomcar app, although my aadhar card and photo is verified but my licence is still on review process for more than 2 days, i couldn't delete the licence image to add more clear one, also i had mailed them my problem, but no response, i want to book a ride for tomorrow with my family, please make this correct....

Hi,
I am a regular user of Zoomcar services and I have strictly followed the Zoomcar policies in all my bookings. But recently during the sale of 28th May to 31st May 2019, when I tried making payment, it showed that my account is blocked.
Also, I have uploaded my license my times for validations, and every single time the license approval is declined.

Can you please unblock my account and validate my license?br...

It is with reference to my booking id jps6bdc3j. I had booked a hyundai i20 and at the end of the trip after locking the car i remembered that i have left my earphones inside the glove box underneath the driver-handrest side of the car. Can you please suggest how to get it back, as i couldn't open the car after locking the car at the trip-end and i left my earphones in the car....

Zoomcar the chor car company, i have booked a tata tiago in indore, i have booked car for 350 kms so i supposed to have filled fuel in that car, when i reached the zoom car location there was no any person to help, by mistake i didn’t see the fuel type of vehicle because no badging was there in the rear, and filled the car with petrol with 1000 rupees, at 11pm night i was with my family, i found that car has some issues, so i stopped driving...

After the trip got over, i tried to lock the car but was unsuccessful in doing so. It kept giving error. I tried calling customer service but failed. Waited for like 20 minutes. No response from customer team. I locked the car manually and took the keys with me to keep the car safe until an associate calls.
I was charged 10k as penalty for the same. Would it have been better to keep the car unlocked and unsafe?

Booking...

My registered mobile no is [protected]
And email id is omkarmx2. [protected]@gmail.com. I have successfully ended the trip and then you people send me a mail that liscene not approved and blacklisted that account. So i made a new account with no [protected] their you successfully approved it. Now i'm closing my second no. So i request you to remove my first registered no. From blacklist and approve liscene for the same account....

I had booked the mahindra scorpio for a period of 5 days from 6th may 2019 onwards at bangalore. The car broke down at ooty on 7th may.

I was travelling along with my 72 year old mother and two young children along with my husband. I was stranded in ooty without any car replacement.

On 7th of may i had to make my own arrangements to move out of ooty after which you have levied extra charges saying that i have...

Zoomcar is cheating people by not mentioning abt the speed limit as 80 and they are not telling abt the permit for kerala which costs 2000rs. I have wasted 150 talktime calling their customer representative doesnt help, her name is malvi (She said if permit for 3, 6 or 12 months zoomcar will reimburse.

I have been calling them to enquire about the speed governer but they dont want to help at all...

Dear concern department,
This is to bring your kind attention in the incident which took place in jaipur with booking id jps6bwhvb, there's a damage of driver side front window which costs 2000 as per your schedule rate given in the policy, i'm ready to pay for that which is more than the charges of getting it repaired (Attached an estimate of maruti suzuki authorised service centre jaipur) which is 1309.
I was told by zoomcar's...