Zoomcar Complaints & Reviews

Hi,

I have made booking with zoom car on 27-jun-2019. Booking id is:- jps6b4vvo.

I have completed booking successfully before time. I have not exceeded free km limits and fuel meter was also showing more fuel then started. I have also parked my car at proper location.

On difficulty i have faced was while completing booking after uploading all photos of car i was not able to lock the car through application.

On application it was asking me to call for customer support [protected].

Now this customer helpline number is not tariff free. Why its so zoomcar?
Most of the people now a day will be using unlimited planes in there mobile they want be having balance. And as zoomcar is providing a time critical services this helpline number should be free. Assume one person got an accident and not able to call this helpline number as he is using unlimited plans.

Secondly, i have tried for 1 hours to call customer car but every time i press "6" - for any other query my call use to disconnect. Till date 4-july-2019 its same.

Without explaining to me for above booking they have charged 192 as outstanding charges.

I have tried to reach zoomcar many time through feedback, helpline number and sending e-mail though there help and support section. No response till date.

Really bad customer service from zoom car from every point.

Registered email id : [protected]@gmail.com
Registered phone no : [protected]

Hi zoomcar team,

I have booked the zoomcar for sunday morning i. E. 30th june'19 from 10:00 a. M to 8 p. M evening from sus pashan road.
I was about to pick up the car around 10:15 am, i got a call from the inspection guy stating that the car has no insurance so
Please dont come and pick up the car, kindly contact zoomcar customer care service to allocate another car.

I was coming from magarpatta to sus pashan road to pick up the car and i was informed at 10:24 that this is the issue
Which should have been told us way before we reached.

Plus, that is also accpetable if the guy told us late but what kind of services you provide
That we were trying since 10:30 am to 2 pm to reach you and none of the numbers could make us reach to you and talk to you
That what should be done... We are standing on road since 4 hours calling you people where no number was reachable
And # options were givne to press 1 to reach to this but none of numbers and support were working properly that could make us
Reach to yu.

Money has been deducted from my account for the booking but i havent taken the cari dont understand what kind of service you are giving
To your customers where you are not even aware whether the car has been taken from the pickup point or not..

Not even be able to assign us the new car, not aware whetehr the car has been picked up or not.. Such a disgusting servcies you provide
Kindly call us back on this number : [protected]/[protected] immediately.

We want the response from your side and understand why you people take money from people and dont provide them serices.
I' reach out ot police and social media for this.. Whatb about the 5-6 hours we wasted just calling you and my plans..
We were supposed to reach somewhere by 1, but just because of you people.. I want my money back along with the time i wasted in calling you people.

These are the numbers which are not reachable :

Zoomcar customer care service number [protected]
Zoomcar booking no [protected]
Zoomcar customer care contact no [protected]
Zoom car rental customer care number [protected]
Zoomcar customer care toll free number [protected]
Zoomcar customer support number +[protected]

Zoomcar customer care no in pune 06, suratwala mark plazzo, opp. Fortune inn hotel, hinjewadi, pune -411057, maharashtra [protected]

Let us know which are numbers whch are reachable.

Thanks,
Malvika

Hello Team,
This is to bring to your kind attention that for Booking ID-JPS6BFIVC (Nexon AT – PB01N0376) While verifying the refund charges, I can see there is 1000INR has been charged as CAR CLEANING FEE. I would be grateful if you could check the booking start checklist because in booking start checklist car hygiene was marked as DIRTY & for my convenience I cleaned the car at my cost during the booking period.
Hence, I presume that it is an inadvertent error from your side. I request you to kindly verify and rectify the error by re-crediting the amount (1000INR) to the account.

Registered email id : [protected]@gmail.com
Registered phone no : [protected]

Hi zoomcar team,

I have booked the zoomcar for sunday morning i. E. 30th june'19 from 10:00 a. M to 8 p. M evening from sus pashan road.
I was about to pick up the car around 10:15 am, i got a call from the inspection guy stating that the car has no insurance so
Please dont come and pick up the car, kindly contact zoomcar customer care service to allocate another car.

I was coming from magarpatta to sus pashan road to pick up the car and i was informed at 10:24 that this is the issue
Which should have been told us way before we reached.

Plus, that is also accpetable if the guy told us late but what kind of services you provide
That we were trying since 10:30 am to 2 pm to reach you and none of the numbers could make us reach to you and talk to you
That what should be done... We are standing on road since 4 hours calling you people where no number was reachable
And # options were givne to press 1 to reach to this but none of numbers and support were working properly that could make us
Reach to yu.

Money has been deducted from my account for the booking but i havent taken the cari dont understand what kind of service you are giving
To your customers where you are not even aware whether the car has been taken from the pickup point or not..

Not even be able to assign us the new car, not aware whetehr the car has been picked up or not.. Such a disgusting servcies you provide
Kindly call us back on this number : [protected]/[protected] immediately.

We want the response from your side and understand why you people take money from people and dont provide them serices.
I' reach out ot police and social media for this.. What about the 5-6 hours we wasted just calling you and my plans..
We were supposed to reach somewhere by 1, but just because of you people.. I want my money back along with the time i wasted in calling you people.

These are the numbers which are not reachable :

Zoomcar customer care service number[protected]
Zoomcar booking no [protected]
Zoomcar customer care contact no[protected]
Zoom car rental customer care number[protected]
Zoomcar customer care toll free number[protected]
Zoomcar customer support number +[protected]

After having booked zoomcar multiple times in the past, this is the first time i have had a horrible experience in bangalore. We drove for some extra kilometres for which i do not mind paying extra. However, they are charging us a fee of inr 5000 as inconvenience charges. What inconvenience they only know! First of all we did not get the car we booked, had to travel to another location to get the car and they are charging us for that. Horrible customer support. I booked a car on 29th june and ended the trip on 30th night on time along with diesel in the car. Still they are charging refuelling charges as well!

We booked tata tiago on june 28th night (Booking i d-jps6bfm8u) which had some major body damages before collecting and we had sent the pictures of that. After finishing the trip on 29th afternoon, with no accidents we returned the car safely with required pictures. After paying the full trip amount they are mentioning damage fee of rs.4000. We had not met with any type of accidents. Please check the pictures carefully and solve this problem as fast as possible. I had attached the pictures of the car at the time of collecting and returning.

Took zoomcars for the first time. There were two booking types, with and without fuel. With fuel costs me around 1k extra. I opted that for my convenience thinking the car will come with the fuel. When the fleet brought the car, the car arrived with 15% fuel and fuel light beaming, fleet asked me to fill fuel myself, told they will refund the money.

I went thru their help&support section-wallet&refunds-refund amount-what if fuel expense still not reimbursed? It reads, 'any fuel related expense provided if reconciles reasonably with the distance traveled will be refunded'. So, i have uploaded my bank transaction details citing the fuel swipe 1k on the same date of the booking. But not refunded after 48 hours. When called support, they said they wanted exact receipt given by pump station itself. After quoting the above answer from help&support they didn't wanted to listen, asked them to transfer to the supervisor so that can understand what i say.

Supervisor called me, and asked to call the pump station, go and collect the bill from them and upload. I said him to read what it displayed on their help& support, that clearly tells us 'to upload any fuel related expenses that reasonably matches the distance traveled', his answer, 'sorry we can't refund'. Said him again, 'i paid the fuel bill upfront for my convenience and believed the promise that it will be refunded', his answer, 'sorry we can't refund'. I asked him again, 'listen, when the car given to me, was with 15% fuel that recorded by the fleet, i have traveled around 200 kms recorded by the fleet, and when i gave him the car i returned him with 21% fuel fleet recorded that too, without fuel how would i have traveled', his answer 'no we can't refund'.

It's really bothering how can customer support could be this much ignorant to a genuine call to refund what promised and seems a prior scream to me that how would zoom cars can handle the issue of a customer, when they having different rules on their book not shown anywhere on their website, and different rules on their help page. Nothing less than a robots.

I have booked tata tiago zoom car from june 28, 8pm to june 29, 7 am (I. E. 11 hours). I have returned the car well in advance before 30 minutes of completion of the ride, in the location of the drop off site as shown in the zoom car app. I have driven an excess 30 kms which i have paid rs. 240 for that. Again they are notifying me to pay an inconvenience charge of rs. 10, 000, which i cant even understand for what it is. As there were major damages already in the car which i have taken a video all around the car before the commencement of the ride. I am sure that i haven't made any further damages to the car during my ride. I have also filled the fuel as to the level when we started the ride.

Booking id : jps6bfl45

Dear sir/madam
I have book to ka51ac7465 vehicle @ 02:00 clock 30/5/19 at a time not booking so try to your zoom car person also 15th time but not booking and deducted amount 37, 450 i call to your zoom car person he telling to within 24 hours refund still now not refund please check and refund

1) ravanapa. Mani.[protected]@gmail.com
[protected]
2) [protected]@gmail.com
[protected]
3) [protected]
D. B 12/9/1992
Please check 👆this below number

Regards
Sekar

Booking id-jps6bedf7
As per the company policies, it was told that refund (Of rs 2983) will be done by 5 to 15 working days. But after many emails and complaints the company has not provided me with any refund.

Not even this, customer support team providing false commitment and every time their tat is ranging from 5 min to 6 hours and now following email i have received after 16 days from zoom car yesterday saying:

"refund of 2983.0 has been initiated to your. As per your bank, the amount should reflect in your account by sun, 14 jul 1:05"

This exactly shows how they lie to the customers. Yesterday, i had long conversation with mr. Prashant and he assured me to get my money by 3:00 am on 29th june.

I have list of all people with whom i have discussed my issue and how they provide wrong commitments towards my refund.

Hi i booked a zoom car, the car was supposed to be with fuel. I took possession of the car from a location which was not a zoom car parking. So, i refuelled the car with fuel worth 500 and the fuel meter didn't change. So, i again asked the petrol pump attendant to fill the fuel of another 500. After the fuel wort rupees, 459 was pumped into the car, the attendant informed me that the tank is full. I uploaded both the bills on the zoom car app but they refunded me only 398 rupees whereas the refund should be off 959 rupees. I called the call centre 3 times, the first two times they say they will process the refunds but they don't. The third time the customer executive just hangs up the phone and doesn't pay any heeds to my request.

Hi,

I’m zap associate subscriber.. I bought a car and associated with zoom car and it’s been 2 years now.. Last 2 month before i have asked for termination and they informed me that need to serve 1 month notice period, post that they agreed to sell my car. But after this information mail no reply from zap team. I’m keep on trying to reach them but couldn’t able to reach as they have removed the option to reach customer care through ivr option.. Even mail also they are not responding.. Only auto generated mails i’m getting.. I need a solution for this.. First i want to cancel the agreement from zap and i want to sell my car..

Regards,
Subash rajendran

Recently i tried booking zoomcar but it is showing that i am have been blacklisted and therefore cant use their services . There is no reason mentioned as to why has this happened. I have dropped them almost 8-10 mails to which i didnt get any response.
I tried calling on the customer care number but there is no option to speak to the customer care executive. I have uploaded my driving license and it has been approved as well but i cant book a zoomcar. Please help me out with this problem, As i am a loyal customer of zoomcar and would like to zoom again

Email id - vedant.[protected]@gmail.com

Hello,
My driving license copy is with some one else. They are using it for their bookings.
I have my own car and i don’t want zoom car anymore.
Please block driving license in my account and accounts linked with my driving license.
I have contacted zoom car, but no response
If anything goes wrong, zoom car team will take that responsibility.
Becz iam clearly mentioning to block my driving license linked to all the accounts in zoom car including my account.

I had booked my trip on 29th april to 5th may(guwahati) my booking ID is JPS6BLEML. There is no damage nor i returned car late nor ther is any such thing that they can held up my deposit, its almost been 2months i dint receive my refund yet. status shows refund initiated, but when will i get it? There is no option at all to speak to you guys. how to communicate? I have raised complaint on app many time but no response at all. I want my Money back

I have made my rental car booking with zoom car on may 08 (#jps6bh5xo) and made the whole payment in advance ₹ 13111 more than a month in advance for my trip on 18-21 june.
I have been relatively new to this process of renting the car and while i approached (5am) to the location provided on the app on 18th june which is located in a apartment where no one is their to aid me on the booking, i have the done the checks which are to be done as per the checklist and on which car got unlocked, after the completion of my trip when i returned the car (2 hrs prior) and i have been levied with damage charges (Wind shield) of 9000inr which is not done by me, as being new to this process i forget to take the pic of the car while starting the booking, and now when i am requesting zoom to check the damage of the car through the cc footage which will be available in the apartment to understand that the damage is been their prior to my booking however zoom customer support never helped me on this even after several follow ups, to charge 9000 inr for the damages is no small amount and that too for the mistake not done by me. I have been trying to get in touch with the zoom customer service from past 5 days but no use. Attached the pics of the car after the booking, i request you to kindly help on this.

I have made my rental car booking with zoom car on may 10 (#jps6bu8lu) and made the whole payment in advance ₹ 18347 more than a month in advance for my trip from kochi to thiruananthpuram from 15-23 june.
I had made all my plans, hotel reservations for travel from kochi to thiruananthpuram for 8 days based on this car rental booking.
I was supposed to be provided the car at kochi airport at 8 am on 14th june however it did not happen and i then approached the zoom car parking lot and asked the zoom car staff for the booking and he said he is not having the vehicle (Ford ecosoprt) that i booked yet however there are another 2 vehicles however he can not give it until zoom car asks him. I then tried calling zoom car more than 10 times however i had been asked to wait for another 10 min everytime as they will call back which never happened.
I was strandedalong with my family in the sun and then eventually the zoomcar booking was cancelled wothout my consent and was told that my amount will be refunded. If i had done the same thing i. E. Cancelled the booking after the due date, the entire amount that i had paid would have been forfeited. However here i am stranded with family inn kochi and all my furrther plans and reservations being sent for a toss just becaused of this highly unprofessional behaviour of zoomcar.

Totally unacceptable

We booked a car for a trip with Zoom Car India PVT LTD on 31st MAY with booking ID # JPS6BSTUV, Zoom car provided the damaged car, the car was not even serviced before providing. There was a diesel leak from Diesel filter as soon as we picked up the car, so we reported a breakdown. They took the car back and didn't even provide an alternative car for our trip. They took almost a month to come up with lame reason that there was an under chassis damage. We didn't even start our trip and also it was a diesel leak from Diesel filter, so there cannot be under chassis damage. Zoom car is not even providing the report of the same. They are not providing my refund amount for the same. They are just claiming that there is no policy for claim or refund in this situation. They are providing the worst customer service. This should not happen again to any other consumer in future. Zoom car is fraudulent. They are looting consumers by not giving proper service and also by giving lame reasons and not providing the refund amount. I want Justice for this. At least a report from service center regarding the root cause and also the justification.

This is regarding booking id jps6bvkv.
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed by zomcar we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and the executive there verified the car for a good 5 mins and then said we are good to go. The next day i got an email from zoomcar that i need to pay 40rs extra for extra mileage which i ackowledged, however yesterday (I. E. Apr 24th 2019) i got an email from zoomcar that i need to pay 10, 000 rs extra for a damage, no details of the damage were shared and i thought it is an mistake with their system and asked to to validate and they came back to me within 3 hrs in the night (2am to 5am ist) that they are valid, i told them that the charges are not valid and asked them please atleast share what damages you are projecting and claiming for since no email or communication was done with me on this. They came back saying a underchasis of the vehicle was damaged during my trip and when asked to share a picture they shared some under the car picture with us. We asked them how did they know that they happened during the took the trip and they said they got to know this after inspection of the vehcile after my trip, which we dont agree since nothing happened during our trip and then executive asked me to prove by sharing pictures before i took the trip. My question is, how do you expect a customer to do the under the car inspection, we are no mechanics to do that and no instruction are given by zoomcar that we need to take under the car pictures also.

When we asked if they can show us images or inspection report which they have done prior to we taking the trip, they didnt had an answer for it. This is really bad from zoomcar to levy charges which customer has never done and it looks more like a fraud, they are asking us to pay the outstanding amount within 7 days if not they will charge 18% interest and then will file a case. What is expected to be done here?

* if damage was there, why have we received message which says there is only 40rs outstanding the next day

* requested for the images with time stamp for damage but those are not provided yet, just one picture which doesnt have timestamp and some under the car picture

* damage is reported after 7 days of dropping the car

* no investigation proof provided from zoomcar side. I asked for previous inspection report with images prior to my booking and they say they cannot provide

* also, no damage charges listed on their website (Please find attached image) for e2o dash car which was rented for this reservation. How would any customer know how fair is their charges?, if they really had damaged he car

This is regarding booking id jps6bvkv
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and the executive there verified the car for a good 5 mins and then said we are good to go. The next day i got an email from zoomcar that i need to pay 40rs extra for extra mileage which i ackowledged, however yesterday (I. E. Apr 24th 2019) i got an email from zoomcar that i need to pay 10, 000 rs extra for a damage, no details of the damage were shared and i thought it is an mistake with their system and asked to to validate and they came back to me within 3 hrs in the night (2am to 5am ist) that they are valid, i told them that the charges are not valid and asked them please atleast share what damages you are projecting and claiming for since no email or communication was done with me on this. They came back saying a underchasis of the vechicle was damaged during my trip and when asked to share a picture they shared some under the car picture with us. We asked them how did they know that they happened during the took the trip and they said they got to know this after inspection of the vehcile after my trip, which we dont agree since nothing happened during our trip and then executive asked me to prove by sharing pictures before i took the trip. My question is, how do you expect a customer to do the under the car inspection, we are no mechanics to do that and no instruction are given by zoomcar that we need to take under the car pictures also.

When we asked if they can show us images or inspection report which they have done prior to we taking the trip, they didnt had an answer for it. This is really bad from zoomcar to levy charges which customer has never done and it looks more like a fraud, they are asking us to pay the outstanding amount within 7 days if not they will charge 18% interest and then will file a case. What is expected to be done here?

* if damage was there, why have we received message which says there is only 40rs outstanding the next day

* requested for the images with time stamp for damage but those are not provided yet, just one picture which doesnt have timestamp and some under the car picture

* damage is reported after 7 days of dropping the car

* no investigation proof provided from zoomcar side. I asked for previous inspection report with images prior to my booking and they say they cannot provide

* also, no damage charges listed on their website (Please find attached image) for e2o dash car which was rented for this reservation. How would any customer know how fair is their charges, if they really had damaged he car