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Federal Bank Complaints & Reviews

3.2
Updated: Jun 26, 2025
Complaints 517
Resolved
320
Unresolved
197
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Federal Bank reviews & complaints page 15

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A
ajil vellalloor
from Bidar, Karnataka
Jul 7, 2019
Resolved
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Address: The federal bank , statue , trivandrum, 695601

Hi,
I was booked a ticket on 26 th june 2019 through redbus app. But the ticket was cancelled by the operators beacause of private bus strike. After that redbus messaged me that the refund has been intiated their end on 26th june 2019 and the amount will be credited within 2 - 7 working days. But the amount is not credited yet. I mailed a complaint to redbus. They told they already processed the refund and contact with bank.. Pls resolve this from bank's side.

· po no. :[protected]

· refunded amount: rs. 1422.50/-

· arn:[protected]
Aug 15, 2019
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
Federal Bank Customer Care's response
Hi Ajil,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number ( 49573 ) in the subject line so that our team can assist you.
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    F
    febin1984
    Jun 11, 2019
    Resolved
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    Resolved

    Address: 673639

    Hi,

    I tried to make two ATM Cash withdrawals from Calangut, Goa on 7th June 2019 at 23:13 & 23:14, both the transactions were unsuccessful and I didn’t receive cash. But unfortunately both the transaction amounts debited from my account. Please do needful to revert both the transaction amounts back to my account.

    My account number is 1077 XXXXXX 1864
    Federal bank Areacode Branch, Kerala
    Jul 17, 2019
    Complaint marked as Resolved 
    Federal Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 13, 2019
    Federal Bank Customer Care's response
    Hi Customer(febin19840),

    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (45204) in the subject line so that our team can assist you.
    Transaction error and money debited from my account while registering an job application
    Federal Bank Customer Care's response, Jun 27, 2019
    Verified Support
    Dear Customer(Alexpg77),

    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (47588) in the subject line so that our team can assist you.
    I opened a new account yesterday under scheme of sb freedom.Its very bad to open insurance policy with out permission of account holder.I opened an account yesterday and money debited from my account today for max bupa insurance.
    Federal Bank Customer Care's response, Jul 5, 2019
    Verified Support
    Hi Stephen,

    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (49084 ) in the subject line so that our team can assist you.
    On 28th July 2019 i BSNL landline bill of Rs 648 using google pay to Federal BSNL payments, money was deducted from bank account but the transaction has not updated, so the bill is still pending.
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      B
      Brighty Marina
      from Bengaluru, Karnataka
      Jun 6, 2019
      Resolved
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      Resolved

      Respected sir /ma'am
      On 29th May 2019 I had tried to book a train ticket via IRCTC app but the ticket was not booked as there a net slow down and the amount got deducted from my account. After a few days, on June 1st, I received a email from IRCTC saying that the amount has been refunded.
      But the amount has not yet reached my account.
      On calling up the bank, they have not received any details about it yet they saym
      I kindly request you to look into the matter.
      Jul 18, 2019
      Complaint marked as Resolved 
      Federal Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 17, 2019
      Federal Bank Customer Care's response
      Hi Marina,

      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (44535) in the subject line so that our team can assist you.
      Hi Marina,

      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (44535) in the subject line so that our team can assist you.
      I try adding an account for transaction..at last they are asking transaction password. Is it different from my login password. If so how to get it?
      Federal Bank Customer Care's response, Jul 24, 2019
      Verified Support
      Hi Hashim,

      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (51035) in the subject line so that our team can assist you.
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        R
        Ritesh2813
        from Rajkot, Gujarat
        Jun 4, 2019
        Resolved
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        Resolved

        Address: Usmanpura, 380013

        We have taken forex super card from federal bank with the deposite 3000 euro.

        Since, last 10 days i have been touch with your one of the issue resolve dept. Regarding my card is not working in netherlands, france and spain. But, still i have not find final solution. My son is their without money since last 10 days and i am continuaslly following up with your representative.
        This is not expected from forex card dept. Very pathetic service
        Jul 8, 2019
        Complaint marked as Resolved 
        Federal Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 06, 2019
        Federal Bank Customer Care's response
        Hi Ritesh,

        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (43646) in the subject line so that our team can assist you.
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          V
          Vibeeth
          from Kasaragod, Kerala
          Apr 29, 2019
          Resolved
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          Resolved

          Address: Parappillil house, Keezhillam p o, Ernakulam, Kerala, 683541

          Dear sir/madam,

          I had done an imps transaction using fednet on 27 april. The amount was debited but not yet credited. Please resolve the issue urgently.

          Its been 2 days and still its showing queued transaction

          Hope it will be cleared without further delay.

          Account no is [protected]

          Amount transferred 1500
          Jun 1, 2019
          Complaint marked as Resolved 
          Federal Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 30, 2019
          Federal Bank Customer Care's response
          Hi customer( Vibeeth),

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (38295 ) in the subject line so that our team can assist you.
          An amount of Rs. 42 and Rs. 135 deducted on May 4th and 6th respectively stating ATM charges. Why are they deducting it twice without any logic. Pathetic customer service too adding a big headache. No other bank near to my house, else would have closed it long ago.
          Federal Bank Customer Care's response, May 17, 2019
          Verified Support
          Hi Jithesh,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (42015) in the subject line so that our team can assist you.
          Federal bank udayamperoor branch especially ladies staff very bad behave the customer
          any question ask they are shouting us so please control your staff

          FDRL 0001725 Udayamperoor
          Federal Bank Customer Care's response, Jun 2, 2019
          Verified Support
          Hi Dilep,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (42729 ) in the subject line so that our team can assist you.
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            B
            Brighty Marina
            from Bengaluru, Karnataka
            Apr 23, 2019
            Resolved
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            Resolved

            Address: VADAKKETHI BLDGS P B NO. 6 PULLAD 689548, Pathanamthitta, Kerala

            I had done an online transaction on 23rd april 2019 but the imps timed out. My account had been debited of the amount and the beneficiary account was not credited.

            My account no. [protected]

            Transaction id :s3964673

            (Imps ref no.[protected]

            The amount for refund is rs. 2000.

            Requesting you to do the needful asap as this is very urgent
            Thanking you.
            Waiting hopefully
            Brighty
            Apr 24, 2019
            Complaint marked as Resolved 
            The money was transacted to the beneficiary account the next day.
            Federal Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 23, 2019
            Federal Bank Customer Care's response
            Hi Customer(Brighty Marina),

            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (37551) in the subject line so that our team can assist you.
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              B
              Brighty Marina
              from Bengaluru, Karnataka
              Apr 23, 2019
              Resolved
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              Resolved

              Respected sir/ma'am
              I had done an online transaction on 23rd april 2019 through the fedmobile app but the imps timed out.
              My account had been debited of the (Rs. 2000) amount and the beneficiary account was not credited.

              (Imps ref no.[protected]

              The amount for refund is rs. 2000.

              I need the refund to be done as soon as possible as i have an important transaction to be made.

              Requesting you to do the needful
              Thanking you.

              My account no. [protected]
              May 25, 2019
              Complaint marked as Resolved 
              Federal Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 23, 2019
              Federal Bank Customer Care's response
              Hi Customer(Brighty Marina),

              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (37551) in the subject line so that our team can assist you.
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                H
                harshita1101
                from Jabalpur, Madhya Pradesh
                Apr 13, 2019
                Resolved
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                Resolved

                Address: New shanti nagar, Dehradun, Uttarakhand, 492007

                On 12th April, at 23:01, I sent Rs. 2000 to my friend via UPI, the amount has been debited from my account but the transaction is being shown as unsuccessful and my friend hasn't received the money. This is the first time I am encountering this kind of situation with Federal bank, it's service has always been really good. I want this problem to be fixed ASAP and the money to be returned to my account.
                May 21, 2019
                Complaint marked as Resolved 
                Federal Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 15, 2019
                Federal Bank Customer Care's response
                Hi Harshita,

                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (36715) in the subject line so that our team can assist you.
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                  A
                  Anzinas
                  from Tirur, Kerala
                  Apr 5, 2019
                  Resolved
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                  Resolved

                  Address: Qatar, Thiruvananthapuram, Kerala, 695604

                  I am one of the nri account holder in attingal branch i was visit in the branch few days ago regarding query for loan the loan section staff was wrong behavior and when talking me pointing finger to me and he didn’t give proper information badly communication sand like his house mad now i wold like to change my bank such this vey bad experience in the bank jest inform him we ate customers
                  May 8, 2019
                  Complaint marked as Resolved 
                  Federal Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 06, 2019
                  Federal Bank Customer Care's response
                  Hi Anzinas,

                  We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35446) in the subject line so that our team can assist you.
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                    V
                    Varghese v p
                    Apr 2, 2019
                    Resolved
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                    Resolved

                    I have transferred money from my account and cash deducted. But cash is in qued transaction. How can i solve the problem and get my money back. I have transferred money on 02/04/19 to a icici bank account. But the account holder didn't get the money, and in fed mobile it shows qued transaction. So i need to know when it will credit back to my account. Why it is showing like that. Can u reply as soon as possible. I need the money urgently.
                    Apr 3, 2019
                    Complaint marked as Resolved 
                    Acc hol: varghese vp Acc no: 14490100007696 Bank: federal bank vadakkenchery(palakkad). transferred money on 02/04/2019 at 12.44 pm.now the status shows transaction unsuccessful.but amount not refunded.
                    Federal Bank customer support has been notified about the posted complaint.
                    Apr 03, 2019
                    Updated by Varghese v p
                    Acc hol: varghese vp
                    Acc no: [protected]
                    Bank: federal bank vadakkenchery(palakkad). transferred money on 02/04/2019 at 12.44 pm.now the status shows transaction unsuccessful.but amount not refunded.

                    Verified Support
                    Apr 03, 2019
                    Federal Bank Customer Care's response
                    Hi Varghese,

                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35248) in the subject line so that our team can assist you.
                    Apr 03, 2019
                    Updated by Varghese v p
                    Ok.
                    While I recharging my dth 220 rupees deducted from my account but my dth is not recharged. I did the recharge twice but both was unsuccessful but money was deducted twice 220+220
                    Federal Bank Customer Care's response, Apr 25, 2019
                    Verified Support
                    Hi Customer(taakhil10),

                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (37641 ) in the subject line so that our team can assist you.
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                      K
                      kala.kalaiselvi
                      from Perumbavoor, Kerala
                      Apr 2, 2019
                      Resolved
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                      Resolved

                      Address: Idukki, Kerala

                      Dear sir,

                      My account no is [protected]. I recharged my mobile number.
                      Recharge success from fedmobile app but not recharged yet. Then once again recharge my number that is success. My amount was 2 times deducted but one time recharge is successful

                      Transaction date :31.03.2019.
                      Type mtopup
                      Amount rs.150/-
                      Reference number : [protected]

                      Transaction date :31.03.2019.
                      Type mtopup
                      Amount rs.150/-
                      Reference number : [protected]
                      May 6, 2019
                      Complaint marked as Resolved 
                      Federal Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 03, 2019
                      Federal Bank Customer Care's response
                      Hi Kala,

                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35250) in the subject line so that our team can assist you.
                      Mobile recharge failed but the amount is debited from my account
                      Federal Bank Customer Care's response, Apr 11, 2019
                      Verified Support
                      Hi Hima,

                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (35820) in the subject line so that our team can assist you.
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                        J
                        Jinoy Antony
                        Apr 2, 2019
                        Resolved
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                        Resolved

                        Address: Vettiyadan hse v.r.puram.po chalakudy Thrissur 680722, 680722

                        Transaction through fednet for rs. 1000/- made for outher bank account payment with transaction account no. [protected] on 30/03/2019 at 02:30pm. Transaction was failed amount not remitted but amount deducted from my account. No.[protected]. That time itself mail sent to support. But no response received till now.

                        Kindly do the needful to revert the amount back to my a/c as early as possible
                        May 6, 2019
                        Complaint marked as Resolved 
                        Federal Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 03, 2019
                        Federal Bank Customer Care's response
                        Hi Jinoy,

                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35254) in the subject line so that our team can assist you.
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                          V
                          Vinayak_td
                          from Bengaluru, Karnataka
                          Mar 31, 2019
                          Resolved
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                          Resolved

                          Address: Thoniparambil (H), Thrissur, Kerala, 680123

                          The customer care executive misbehaved with me while talking to me through phone. The person told like you can withdraw your account and go. This is very ridiculous move from the part of a reputed bank executive. I request you to take appropriate action against this person if you are giving any consideration to customer relation and values.Expecting a positive reply from your side.
                          May 2, 2019
                          Complaint marked as Resolved 
                          Federal Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 01, 2019
                          Federal Bank Customer Care's response
                          Hi Vinayak,

                          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35029) in the subject line so that our team can assist you.
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                            N
                            Nisha Asisa
                            Mar 31, 2019
                            Resolved
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                            Resolved

                            Address: Jinoyantony. Vettiyadan her v.r.puram.po. chalakudy thrissur, 680722

                            Jinoyantony on Mar 30. 2019
                            I had transferred 1000 rs from my account No. [protected] to another bank account twice. Either time payment was not received but it was deducted from my account. Kindly look into it. It has never occurred like this. But this occurred twice now and i am really worried. Hope you would do needed at the earliest...
                            May 6, 2019
                            Complaint marked as Resolved 
                            Federal Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 01, 2019
                            Federal Bank Customer Care's response
                            Hi Nisha,

                            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35030) in the subject line so that our team can assist you.
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                              N
                              Nimya Kp
                              from New Delhi, Delhi
                              Mar 30, 2019
                              Resolved
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                              Resolved

                              Address: Nimya kp,Qrg cental hospital, sec 21 faridabad hariyana, Faridabad, Haryana

                              My atm was missing and lossing 15000 from my account. I will add wht message i get (Dear customer, rs.10000 debited from your a/c xx7529 via +shop no 71 atm on 30mar2019 15:03:50. Bal-rs.5849. If this transaction is not done by you, call [protected] or sms to [protected] from your registered mobile number in the format nolast four digits of your a/c number-federal bank.. Dear customer, rs.5000 debited from your a/c xx7529 via +shop no 71 atm on 30mar2019 15:05:24. Bal-rs.849. Call [protected], if not done by you-federal bank)
                              May 2, 2019
                              Complaint marked as Resolved 
                              Federal Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 01, 2019
                              Federal Bank Customer Care's response
                              Hi Nimya,

                              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35031) in the subject line so that our team can assist you.
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                                I came to Berlin (Germany) with your bank card (Forex supercard - prepaid)

                                ATM machine said Authorization failed, but i have got a message to mobile number saying *You have spent 200 euros on your card*. this is very bad. almost 1 day passed, I am still waiting for the amount to be reversed.

                                Could you please refund money. Otherwise, it is difficult to stay here without money. I need a quick update on this, i...
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                                A
                                Aswin13689
                                Mar 13, 2019
                                Resolved
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                                Resolved

                                Address: 683516

                                I had transferred 1300 rs from my account to another federal bank account twice. Either time payment was not received but it was deducted from my account. Kindly look into it. It has never occurred like this. But this occurred twice now and i am really worried. I am attaching a screenshot of it for your convenience. Hope you would do needed at the earliest
                                Apr 14, 2019
                                Complaint marked as Resolved 
                                Federal Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 14, 2019
                                Federal Bank Customer Care's response
                                Hi Aswin,

                                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32863) in the subject line so that our team can assist you.
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                                  N
                                  NAGARJUNA DURBAKULA
                                  from Badagara, Kerala
                                  Mar 13, 2019
                                  Resolved
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                                  Resolved

                                  Dear federal team,

                                  I had applied for a housing loan 2 months before in your bank. Mr. Kesav is the sr. Manager there and who is a friend of my relative. From the day-1 he didn't respond to our calls and we are always communicating everything with mr. Nagarjuna-executive.

                                  Initially we were not having building plan, mr. Kesav informed us just apply for bp and get the receipt, we will proceed further.
                                  But now your executive told that it will not be processed because building plan approval is not available.
                                  I am trying hard to reach out your respected kesav, who donot have the basic responsibility in dealing with customers.

                                  Literally, we had wasted our valuable 2 months of time just due to this kind of behaviour of your manager.

                                  I am also working as an centre manager in an education firm. I could have terminated this kind of employees at the earliest.

                                  Whatsoever, kindly get my work done soon with your (Ho) sincere involvement. So that i can save my time, energy and money.
                                  Looking forward to your reply
                                  Apr 18, 2019
                                  Complaint marked as Resolved 
                                  Federal Bank customer support has been notified about the posted complaint.
                                  Mar 13, 2019
                                  Updated by NAGARJUNA DURBAKULA
                                  I m talking about guntur branch
                                  Verified Support
                                  Mar 14, 2019
                                  Federal Bank Customer Care's response
                                  Hi Nagarjuna,

                                  We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32864) in the subject line so that our team can assist you.
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                                    S
                                    Shreeman Arjun Sahu
                                    Mar 9, 2019
                                    Resolved
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                                    Resolved

                                    My account no is [protected]. I recharged my mobile no no. But after 1hr no recharge recieved. I contacted the customer care but they said to wait for 5 days. Maybe a refund will issue then they take necessary step. Its occurred often time as transaction failed money deducted or trasaction success but not received yet. Please help me as soon as possible.
                                    Apr 12, 2019
                                    Complaint marked as Resolved 
                                    Federal Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 11, 2019
                                    Federal Bank Customer Care's response
                                    Hi Arjun,

                                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32729) in the subject line so that our team can assist you.
                                    I have made a transaction of 6000 rupees from Federal Bank via Mobikwik Application to Airtel Payments Bank.The amount is debited from my Federal Bank account but not credited to the beneficiary account .I didn't get refund or credit back to the beneficiary account
                                    Transaction ID-S9776062
                                    mukthar muhammed's reply, Mar 8, 2019
                                    Federal bank(debited account)-
                                    A/c No.99980103683996
                                    Beneficiary account No-919497660237(Airtel payments bank)
                                    Federal Bank Customer Care's response, Mar 13, 2019
                                    Verified Support
                                    Hi Mukthar,

                                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern at [email protected] with your ticket number (32829) in the subject line so that our team can assist you.
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                                      Priyaravind
                                      from Vijayawada, Andhra Pradesh
                                      Mar 8, 2019
                                      Resolved
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                                      Address: Vanasthalipuram, Hyderabad, Telangana, 500070

                                      Oñ marçh 3rd 2019, i tried to book a train ticket in paytm with federal bank debit card online payment, however the ticket booking was unsuccessful due to technical glitch, but the money was deductible from account. It has been a week still the money was never credited to my account, as per paytm, money has been credited to your account, but there was no refund till date, please look into it and do the needful as soon as possible.
                                      Apr 12, 2019
                                      Complaint marked as Resolved 
                                      Federal Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 10, 2019
                                      Federal Bank Customer Care's response
                                      Hi Customer (Priyaravind),

                                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32686 ) in the subject line so that our team can assist you.
                                      [protected]
                                      Federal Bank Customer Care's response, Mar 28, 2019
                                      Verified Support
                                      Hi Abdul,

                                      We request you to please elaborate your concerns so that we may assist you with your concern.
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