Jun 18, 2019
Updated by sanjeev18 Content of e mail I sent to HDFC and also mail I got from jio.com
Sir
In this matter still a reply from your side is awaited by me.
Regards
Sanjeev Goel
On Mon, 17 Jun 2019 at 6:18 PM, Sanjeev <[protected]@yahoo.com> wrote:
Sir
In this context I had earlier written to you from my other e mail account.
This is my registered e mail account at HDFC bank
My complaint is that I had ordered an I phone from jio.com on 16 May 2019 through HDFC credit card emi and cancelled same on 17may 2019.
As per jio the same was canceled and an e mail sent by them to me.
But now to my shock I got in my card statement that emi has been cut. After talking to so many times with your coustomer support and jio support I got an e mail from jio.com with ARN with timing detail which I am forwarding to you.
Your senior coustomer service officer also told me to give my name and some no. Of my credit card. The detail is
Name. Sanjeev Goel
Transaction date 16/05/2019
Order cancelled 17/05/2019
Order detail I phone X R 128 gb
Order ID JEF 10571677
Amount Rs 64888/-
Registered phone with card
Credit card no. +++++++9502
ARN detail in mail as got from jio. Is QHCC[protected] on 17/05/2019 . Note mail is also below.
I hope you will resolve matter soon as I am a very old customer of HDFC and feeling fooled due to this issue for which I have no fault
Regards
Sanjeev Goel
Mandi
Himachal Pradesh
On Mon, 17 Jun 2019 at 5:54 PM, Sanjeev Goel <sanjeev.[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Sanjeev Goel <sanjeev.[protected]@gmail.com>
Date: Mon, 17 Jun 2019 at 4:23 PM
Subject: Re: Fwd: 'HBL=[protected]' Fwd: Fwd: Order Cancellation- Your Jio Order with Jio.com JEF10571677 has been cancelled
To: customerservices.[protected]@hdfcbank.com <customerservices.[protected]@hdfcbank.com>
On Mon, 17 Jun 2019 at 4:21 PM, Sanjeev Goel <sanjeev.[protected]@gmail.com> wrote:
Sir please find the mail from jio.com with ARN and do the needful
Regards
Sanjeev Goel
[protected] Forwarded message[protected]
From: [protected]@jio <[protected]@jio.com>
Date: Mon, 17 Jun 2019 at 4:16 PM
Subject: Re: Fwd: 'HBL=[protected]' Fwd: Fwd: Order Cancellation- Your Jio Order with Jio.com JEF10571677 has been cancelled
To: <sanjeev.[protected]@gmail.com>
Dear Sanjeev,
Thank you for writing to us!
We would like to inform you that, as per the records we have refunded the amount on 17th May, 2019 at 09:23:48 from our side.
We have also arranged Acquirer reference number (ARN) so that it will be easy for you to coordinate with the bank. Please visit the bank with the provided (ARN) QHCC[protected] so that they can help you in a better way.
You can always give us a call or email us for any other queries.
Thank you,
Akshay
JIO Customer Care Team
Email us @ [protected]@jio.com| Call us @[protected]
Note: We do not call and demand your banking and credit card details verbally or telephonically;. Please do not divulge your details to fraudsters and imposters falsely claiming to be calling on JIO?s behalf.
On 6/17/2019 4:02 PM, Sanjeev Goel wrote:
Sir
In continuance to trailing mail I got a call from jio .com from no. [protected]. They give me a ARN QHCC[protected]. And asked me to talk to my bank . But when I asked my bank they asked for a mail from you with full detail like ARN and date of it.
Please send the same so that matter can be resolved.
Regards
Sanjeev Goel
On Sat, 15 Jun 2019 at 1:00 PM, Sanjeev Goel <sanjeev.[protected]@gmail.com> wrote:
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Sent from my I Phone
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Sent from my I Phone
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Sent from my I Phone
