| Address: Mohali, Punjab, 140603 |
This is on my behalf of my father's (Tej Pratap Pandey) credit card account ([protected])which is suspended now for no reason. I have recently checked his all bills and found that as per bill generated on Jul. 18, 2018 total amount due was Rs. 37, 177 on Aug. 7, 2018 and he made the payment on Aug. 8, 2018 and since then he didn't use the card even for a single day. And he made the payment after speaking to one of the Zirakpur HDFC branch credit card department member.
Post this he started receiving bills and calls to make the payment of approx. Rs. 400 which he was not able to understand and always denied to pay as he paid full dues already. And this was continued till April 9, 2019 when he received Notice from HDFC bank to make the payment. On April 24, 2019 his got debited by Rs. 9347 without any notification. He visited branch and got the update that as he didn't clear the dues in 7 days after receiving the notice so banks has rights to debit the amount from his account without any notification which is absolutely nonsense.
I am also cards of multiple banks where we get grace period of 2 days to make the payment at no extra charges. And my father made the payment just one day late. He is old, so might be not able to make collection deptt. understand why he was denying the payment. But I expect Bank team to understand the customer situation especially old aged customer and waive off the charges of delay in payment by just one day which didn't happen. Rather Team harassed my father mentally and financially for almost 8 months which I never expected from the bank at least.
Looking forward for quick resolution and the amount refund to my father's account.
For any reason if you want to have call, feel free to reach me at [protected] instead of my father's no. as he won't be able to listen and explain you everything.
Jul 19, 2019
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
HDFC Bank Customer Care's response Dear Customer,
We request you to advise our cardholder to contact our Debt Management officers at[protected] / 4040702 with regard to credit card outstanding or for any further clarifications.
-Nadia
HDFC Bank Customer Assistance
Jun 17, 2019
Updated by sonio16285 I didn't understand your update, whom should I reach ? If you providing a contact number then please provide us the no. with std code.
I beg to say that i am udit singh please send me my noc. Requirement for another bank. Please available as soon as?
My mob no- [protected].
Name- Udit Singh