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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 32890

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Address: Poorvika Mobiles Private Limited, Chandra Layout, 560040

Hi,
I have purchased mobile phone in one of the authorised store, we bought by using hdfc debit card because of some cash back facility..But still we didn't get any cash back. WE purchased redmi note 5 pro phone on 08/07/2018. WE called to customer care on 3-4 months back, they told need to complete 90 working days.. SO still we are waiting.. But waiting time is over..It makes us to not to believe in cash back offers. Please kindly do the needful

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Hi
I have HDFC Salary Saving Account so there is offer for me from HDFC Bank is a Credit Card
HDFC Bank Credit Card Customer Care call me that you have offer is you intrested i said yes after applying they approved my card and then i got a message from HDFC Bank that your card will be delivered to you on 11 june 2019 but i have changed my mailing address so that courier service not able to deliverying me
After i have changed my mailing HDFC bank customer care call me that your card is not deliverd you have changed your address i said yes i have request you please send my card to my new address they said you will received after two days still i am waiting for it i am calling to customer care they listening my problem and cut the phone now i am very angry kn HDFC bank that there service is not good can you please help me for my problem

My Account Number is - [protected]
Cust Id[protected]
Name - Kailash Roy
Mobile Number - [protected]

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Address: Sona nursing home , Ramabai ambedkar nagar , near estern express highway , ghatkopar east, Mumbai City, Maharashtra, 400075

I m a doctor professionally..I have hdfc credit card since last 7-8 years. since then it was smooth transection. I got pregnant in June 2018 .. since then I started financial up downs as I had to stop practice for 9 mnth due to my health issues..after my delivery just in 2 months I resume my work ..in this period hdfc card was overdue ..it's limit was 50000 . In June 2019 as I credit card collectors ( Archana ) started calling me...tht they...

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Address: Chandigarh, Punjab

I have a salary account in hdfc bank. Two SIPs of 2000 each is deducted every month from my account. For 5-6 hours, there was no balance in my account and at that time the attempt to deduct sip was made. Now I have been charged 590+590 Rs. which is totally unfair. Please submit my complaint to hdfc bank. If the issue is not resolved, I would have to dwitch bank for salary account....

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Address: Bangalore, Karnataka, 560032

I got an HDFC life policy in April 2014 after being pestered by the HDFC branch manager and RM. I agreed for a 5 year plan but they forced me into a 15 year plan. I paid premium of 1.5 lakhs per year for 5 years until March 31st 2018. On 01st April 2019, I was entitled for a liquidation and refund after completing 5 years. From 03rd April 2019, I have been writing to HDFC bank, Nri services and HDFc life to close my policy and refund my account and they have been delaying it unnecessarily.

I have written 19 email (9 copying CEO, MD and Board of Director at HDFC bank) and they have not been able to resolve this issue. The service representatives wait for a week and then reply stating they want more documents. I have provided 10 plus documents in total including but not limited to

1. Self attested Passport copy (sent twice)
2. nEFt mandate (2 different)
3. Bank statement (2 accounts separately)
4. Form 10F (sent twice)
5. Evaluation form
6. Surrender form
7. Name declaration form

Inspite of all these documents they come back again seeking documents. It’s not like am taking a loan from the bank. I have requested them to cancel my policy and refund my account but they don’t want to refund my money.

Please assist.

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Address: Hyderabad, Andhra Pradesh

Respected sir

The HDFC Bank has been charged me Rs 721.18 and 163.82 for Depository charges on Demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank, depository chrges debited from my Account on the date of 19/06/2019. Can you please resolve the problem asap.

Jul 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 410206

I had a salary account in HDFC Bank and that is converted into saving bank account as I left the company. I was not aware about any negative balance that has been imposed by HDFC bank because of non-maintenance of minimum balance which is against RBI Rules.

Today I deposited Rs.16800/- to continue my account, however It is noted that HDFC has deducted an amount of Rs 8800/- from the subject deposit.

Hence in this regard request you to revert the deducted amount as soon as possible.

Regards,
Arpita Rout
[protected]/ [protected]

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M

meerarose1

from Chennai, Tamil Nadu

Jun 21, 2019

I got one sms from hdfc bank today for ' dear customer mandate ref no:xxx, issued to bse limited with value rs.25000. And frequency adho is received today for processing.

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Address: d154 main thana road bhajanpura, 110053

Sir i have credit card in hdfc bank, last 1.5 years i don't have job right now, so that i have plan settlement my credit card, last 6 months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.
my contact no is [protected], [protected]

Jul 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share your complete concern, along with your last four digits of credit card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. We will assist you better.

-Anay
HDFC Bank Customer Assistance

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I booked some international flight from my card and after some days bank deduct a huge amount from my account as a post transaction charge around 10k can I get my money back in my account it is showing this- .DC INTL POS TXN MARKUP+ST . Should I close my account or I can get my money back because they deduct a huge amount

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Address: Panchkula, Haryana, 134102

Dear Team, It is inform you that I have applied for home loan on 3rd June for which I have provided all the required documents and cheque of amount 3540/-. According to your concern person home loan would be sanction by HDFC within week after submission of docs. But your team didn't communicate the major pendency after two weeks as well. So it was assuming by customer that nothing is pending from customer side so once we have called on 17th June then again one major pendency has been raised by your team. Why everything is not communicated to customer in first go? It is totally disappointing how this reputed bank can do these silly mistakes as team didn't communicate properly. Now i don't want to take loan from HDFC as already it’s too late and waste our time unnecessary. Please cancel the further action regarding my loan. Also its request you to that kindly help to return my all documents with refundable amount of cheque 3540/-.
Please take this on priority and now help to your customer for refunding the amount 3540/-with submitted documents to your concern person and avoid to delaying the things.

Regards
Niraj Srivastava

Jul 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

HDFC Bank Customer Care's response Dear Customer,

HDFC Ltd sanctions/disburses Home Loans. Please visit http://bit.ly/2yx5J9L & they'll resolve your query at the earliest.

-Manoj
HDFC Bank Customer Assistance

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Address: A-21,rama park, mohan garden, new delhi, New Delhi, Delhi, 110059

I have paid all the money for my credit card settlement. But collection department person is not updating the payment. And because of them my car loan noc is pending. We visit the branch many times. But resolution provided by the bank. They are doing harassment and using wrong words to us. I do have all the recording. That person is doing all this intentionally, And phone number of that person. The number is ([protected] H khothari). My car loan number is 42463979. My credit card last four digits are 4050. I have all the receipt of payments. If needed i can share the recordings also. I request you to please help us. My number is[protected] email [protected]@gmail.com

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Jul 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 600097

Please send me a Copy of the "NO OBJECTION CERTIFICATE" for the Settlement that was done on my HDFC Bank Credit Card.please kindly do needful..I cleared all my dues with full settle ments and blocked my card also due to lose my card.my cibil score affecting I can't move any assistance with the bank regarding loans and new card so kindly help me to give the NOC OF MY CREDIT CARD

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Address: Althan Char Rasta, VIP Road, Surat, Surat, Gujarat, 395017

I just saw that INR. 885 has been debited from my account no #[protected].

I am not sure what kind of card has been given to me, I don't even use that. This is a huge amount which I am not willing to pay anymore.

What is the procedure to discontinue that card and how to get refund?

Bank Name: HDFC
Branch Address: Bhumi Residency, Shop No 3 & 4, Gr Flr, VIP Road, Althan, Surat, Gujarat 395017

Jul 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that said charges are debited for Debit Card annual fees. You may visit the following URL to access information for the complete information about fees and charges: https://bit.ly/2ELxmfK.

-Zubin
HDFC Bank Customer Assistance

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Address: 232 laxmi nagar, Ambala, Haryana, 134003

I want to change my credit card bill due date from 07 to 15.I have tried this since many months but did not receive any response. I am a regular and genuine customer of your bank and none of of payments till now has be delayed or postponed. So I request you to complete my request, else I will get my credit card with your bank get closed.

Credit Card Number --- [protected]
Name --- RAJAN KUMAR
Contact No. --- [protected]

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Address: VILL JETEDA TA THARAD, DIST BANASKANTHA, Pin no. 385535, Banaskantha, Gujarat, 385535

I have taken Agriculture Loan from HDFC Bank, account No. [protected], 81057794 & [protected], and I have foreclosure Amt paid in my loan Account on dated-23/05/2019 but till time not closed Account and not provided NDC.

Dannabhai Mansengbhai Chavod
Mo. No. [protected]

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Address: Office Address : Seven Star Mining Agencies LLP : Bommakal Bypass : Beside Bharat Benz : Opp Essar Bunk : Karimnagar, 505469

Hello Sir my name is CHIRUTHALA SRIKANTH . I applied for credit card and it have been disapproved . I want to know the reason for disapprove of my credit card. Please let me know the reason. My account number is [protected]
Thadikal Branch IFSC CODE IS: HDFC0003461 and my Credit card Application Reference No. : [protected]TC and my application number is [protected] and my cell number is [protected]

Jun 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in any way on your credit standing or your financial stability.

-Zubin
HDFC Bank Customer Assistance

Jun 19, 2019

Updated by kanthuch Then let me know the details how can I get Credit Card

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Address: DD MOTORS WAZIRPUR, New Delhi, Delhi, 110045

Website: www.hdfcbank.com

Hi Hdfc,

Here i need to complain regaring pre closure of jumbo loan, I am trying this from last a week.

Even yesterday i was visited to branch which is located at Vikaspuri back side of oxford school.

I have tried several times on toll free no but did not connect with them.

I am the high level of harrasment can any one help me out i need this loan close.

please contact me on [protected]

Jul 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Mandi, Himachal Pradesh, 175001

I ordered an I phone from jio .com on 16/5/2019 through emi on my credit card. I cancelled this order on 17/5/2019. Jio.com sent me a mail and said order is canceled and amount refunded. But to my horror I found in my statement that emi instalment was cut. I asked HDFC coustomer team but they told no funds refunded. Again I asked jio.com and they say refund was done on 17/05/2019itself and sent me a mail which gave detail like ARN, date and time. I forwarded the same to coustomerservies.[protected]@hdfc.com as was told to me by hdfc customer care but still nothing has been done and loan amount is active also my due date for paying is coming nearer,
I am feeling helpless. Can I go to court as both parties particularly HDFC BANK is taking it very lightly.
Regards

HDFC Bank customer support has been notified about the posted complaint.

Jun 18, 2019

Updated by sanjeev18 Content of e mail I sent to HDFC and also mail I got from jio.com
Sir
In this matter still a reply from your side is awaited by me.
Regards
Sanjeev Goel

On Mon, 17 Jun 2019 at 6:18 PM, Sanjeev <[protected]@yahoo.com> wrote:
Sir
In this context I had earlier written to you from my other e mail account.
This is my registered e mail account at HDFC bank
My complaint is that I had ordered an I phone from jio.com on 16 May 2019 through HDFC credit card emi and cancelled same on 17may 2019.
As per jio the same was canceled and an e mail sent by them to me.
But now to my shock I got in my card statement that emi has been cut. After talking to so many times with your coustomer support and jio support I got an e mail from jio.com with ARN with timing detail which I am forwarding to you.
Your senior coustomer service officer also told me to give my name and some no. Of my credit card. The detail is
Name. Sanjeev Goel
Transaction date 16/05/2019
Order cancelled 17/05/2019
Order detail I phone X R 128 gb
Order ID JEF 10571677
Amount Rs 64888/-
Registered phone with card
Credit card no. +++++++9502
ARN detail in mail as got from jio. Is QHCC[protected] on 17/05/2019 . Note mail is also below.
I hope you will resolve matter soon as I am a very old customer of HDFC and feeling fooled due to this issue for which I have no fault
Regards
Sanjeev Goel
Mandi
Himachal Pradesh

On Mon, 17 Jun 2019 at 5:54 PM, Sanjeev Goel <sanjeev.[protected]@gmail.com> wrote:

[protected] Forwarded message[protected]
From: Sanjeev Goel <sanjeev.[protected]@gmail.com>
Date: Mon, 17 Jun 2019 at 4:23 PM
Subject: Re: Fwd: 'HBL=[protected]' Fwd: Fwd: Order Cancellation- Your Jio Order with Jio.com JEF10571677 has been cancelled
To: customerservices.[protected]@hdfcbank.com <customerservices.[protected]@hdfcbank.com>

On Mon, 17 Jun 2019 at 4:21 PM, Sanjeev Goel <sanjeev.[protected]@gmail.com> wrote:
Sir please find the mail from jio.com with ARN and do the needful
Regards
Sanjeev Goel

[protected] Forwarded message[protected]
From: [protected]@jio <[protected]@jio.com>
Date: Mon, 17 Jun 2019 at 4:16 PM
Subject: Re: Fwd: 'HBL=[protected]' Fwd: Fwd: Order Cancellation- Your Jio Order with Jio.com JEF10571677 has been cancelled
To: <sanjeev.[protected]@gmail.com>

Dear Sanjeev,

Thank you for writing to us!

We would like to inform you that, as per the records we have refunded the amount on 17th May, 2019 at 09:23:48 from our side.

We have also arranged Acquirer reference number (ARN) so that it will be easy for you to coordinate with the bank. Please visit the bank with the provided (ARN) QHCC[protected] so that they can help you in a better way.

You can always give us a call or email us for any other queries.

Thank you,
Akshay
JIO Customer Care Team
Email us @ [protected]@jio.com| Call us @[protected]
Note: We do not call and demand your banking and credit card details verbally or telephonically;. Please do not divulge your details to fraudsters and imposters falsely claiming to be calling on JIO?s behalf.
On 6/17/2019 4:02 PM, Sanjeev Goel wrote:

Sir
In continuance to trailing mail I got a call from jio .com from no. [protected]. They give me a ARN QHCC[protected]. And asked me to talk to my bank . But when I asked my bank they asked for a mail from you with full detail like ARN and date of it.
Please send the same so that matter can be resolved.
Regards
Sanjeev Goel

On Sat, 15 Jun 2019 at 1:00 PM, Sanjeev Goel <sanjeev.[protected]@gmail.com> wrote:

--
Sent from my I Phone
--
Sent from my I Phone
--
Sent from my I Phone

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Address: Indri near bus stand, Karnal, Haryana, 132041

Today i vistied HDFC bank to get my atm which is stucked in atm machine 5 days before in between that when on second day i went there they asked me to bring an ID card of photostate of it nothing else so when i visited there after 5 days because i am busy they said they had destroyed my atm i said u should place a notice or wall or board or should inform me. The bank manager with full attitude you should be aware your self when i said you should tell me one he said we do not tell go to RBI or any place where you want to go I do not care. Is bank staff there for helping the coustomer or to show them the attitude?

Jul 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share the complete address of the Branch & your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line Visit here https://bit.ly/2Hqff0y for help with branch address. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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I was filling my exam form from DAVV mp online portal whose merchant bank is hdfc bank on 11 June 2019. The amount was debuted from my account due to the error of the bank and the payment status was undone and here since 7 days already passed and no refund message or notification came. Please help me out and refund as soon as possible.
Date-11 June
Application no.[protected]

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