MakeMyTrip India Complaints & Reviews

I had booked a trip to lucknow for 3 days from 29th sept. - 2nd oct 2017. I was unsure about the place (Lucknow) and asked for suggestion from the concerned tour planner of make my trip kolkata. I heard that lucknow tour wont take more than 2 days, so i asked if a 3days lucknow trip would be okay or if i should plan for something else / some other place. It was she (The planner) who said that it would be a perfect package - 29th sept - 2nd oct 2017 lucknow.

Getting assurance from makemytrip i booked my air tickets and later found out that 1st oct is muharram. I had visited the makemytrip office and enquired about the same. I was worried about the situation at lucknow for it being a muslim dominated city. But i was informed that there can be some rallies but we can roam around in some other areas and there wont be any problem.

On arrival at lucknow i came to know that the city will be almost closed down on 1st oct due to muharram and its not wise to go out on that day.

1st day we visited bara imambara, chhota imambara, rumi darwaza. We came to know that due to navratri, dussera, durga visarjan, muharram places will be closed, roads will be blocked from 30th sept. So we tried to visit residency as well on 29th. But that was closed.

2nd day residency was the only thing that we could visit. Roads were blocked. Places were closed. Police were all over the place. The driver didint want to take us anywhere. Neither he knows any place in lucknow. His excuse always was either traffic or ‘places will be closed so there's no point going’. So we ended up moving here and there in the car doing nothing at all. There was a textile exhibition going on. We went there and within minutes the driver called us back from there as well saying that the para military has arrived and the roads are getting blocked so we need to get out of that place.

3rd day was a total stand still. Muharram it was. The driver was supposed to come in the morning. But he came at 5pm. There was curfew, police, military, people with tazia and processions all over the city. And the entire city was closed down with places closed. We still requested the driver to take us somewhere and went out at 5 pm.. Roamed around a bit and got hold of an open chikan shop. While returning the driver showed us a boundary wall which he said was la martinere school. We couldnot see anything else other than a wall. I don't know if there was anything worth seeing / visiting. The driver informed us that no one can go inside the school and we are supposed to see the boundary only. Later we came to know that its a heritage building and we could go inside and look around the place. We missed that as well. Thanks to our driver.

So basically our entire vacation was a waste. Time, money everything. When i seek help from a tour planner it is she who should tell us if the time is correct or not, what will the scenario be in the city that we are travelling, what are the good/ bad things and plan the holiday accordingly. We are not supposed to know all these. This has been a ridiculous service from makemytrip. Its only 1 day that was actually utilized. Rest of the days either we were sititng back at the hotel or roaming round the city in the car for there were no places where we could go as they were either closed or we couldnt reach there due to road blockage. We didnt even find a roadside stall for tea on 1st oct. Why on earth would we pay such an amount to stay back at hotel?

The driver who has been recommended from makemytrip is a laid back person who doesnt want to go anywhere. Wherever we asked him to go, he is unwilling to go. Either its the excuse of traffic that we gives or he says the places will be closed. Many of the places mentioned in the itinerary was unknown to him and hence he didnt take us anywhere. Since we had no where to go, we had asked the driver to take him to lalbagh where there was a durga puja going on. Everyday, every moment he said i shall definitely take you there later’ and that 'later' did not come.

Practically makemytrip has wasted our time and money by planning a tour during this time during when the city goes in a stand still mode. Each and every person in lucknow have asked us not to go out on muharram due to safety issues. How come the planners had no idea? What sort of service is this?

Now who would pay for the wasted time and money. Places that were committed were not covered. The car was not there on time. The driver was unwilling and not aware of places. The city, road, places to visit, market were closed. We were sitting back at hotel. Why should we pay for the inconvenience caused by the tour planner. We are not responsible for what happened there. They should refund us for the services they didnt provide us. We spent so much money not to sit back at the hotel. Despite asking repeatedly about the city situation during muharram, concerned people from makemytrip have encouraged us to go for this trip and assured us that this is a perfect plan and we wont be facing any problem what so ever.

Now makemytrip is offering us a voucher of rs 2000/ which is only valid for 1 year. What am i supposed to do with that? Am i a beggar that they are trying to compensate my loss by issuing a rs 2000/ gift voucher.

I want to make people aware about such services so that people think twice before opting for makemytrip. I want an adjustment / refund for the inconvenience caused and the services that were not provided to me.

Kindly help.

Hi. 08/09/17 i had book a ticket from tuticorin to chennai for 29/09/17 for booking was failed but my money was debited from my account rs. 803.78 and i did not get yet any refund in my account. Can u please refund

Booking id - nr[protected]

Contact no:[protected]

Please refund
Please fefund
Please

Your confirmation mail message below

Dear customer,

Kindly note refund amount of inr 803 for makemytrip booking id nr[protected] has been processed. Amount in your account will reflect in up to 3 working days in case your issuer bank is private or sbi, else may take up to 12 working days in case of other nationalized banks or until your next billing cycle.

Makemytrip unfortunately has no influence on these timescales post refund is processed. However, in case the refund does not reflect in your account by 11 sep 2017, please click here to submit your complaint. We will be pleased to follow up with the concerned bank to assist.

Please note, if you have availed any discount, e-coupon, cash back or any other promotional offer, the value of the same has been adjusted against your final refund amount.

To know the updated refund status for the cancellation, please click here.

We look forward to assisting you again.

Team makemytrip
India phone:[protected]Standard charges apply).

Note : in case of cancellation by the passenger, service tax will not refunded by railways, effective 1 july 2012, as per finance bill 2012.

P. S.: this is a system generated email. Please do not reply to this email.

I along with 2 of my family members had a booking with makemytrip. We completed our journey from jorhat to new delhi on 8/10/17. Makemytrip has not yet refunded the excess udf collected. I have sent multiple reminders to them. They are coming up with lame excuses like - "we do not know the excess amount collected.". When i shared that you have collected rs.590 as udf per person, still there is no response. Our booking id is nf[protected].
I hope that now our issue will be resolved. Thanks

Booking id in1709b8s4466623: booking done on 7th sept 2017 for karabi phuket and thialand. As soon as i made payment.. The agent stopped replying to my emails.. And after several complains for a month also the status is same. I haven't received a confirmation email for the same.. No details no answers to my query. Such a poor support from mmt. I cant see booking on my mmt app also. I have all the payment acknowledgement and smss. Customer care numbers doesnt provide after booking support, they tell you to go to app and app divert you for the same to customer care number. So ideally mmt make sure that customer cant reach them once they have drawn money from them. I feel its a fraud.

In1709b8s4466623 is my booking id number. After i paid the amount for which i have recipt and confirmation sms. I am not getting any confirmation for the tour. For 1 month i am chasing with mmt. No one responding well. After a complain i get call that we will get back to you and done. Amount i paid to mmt is approx 129000. And this is total fraud.

I had booked a car trip on 29th sept. "makemytrip booking id: nc[protected]". How ever it was never honored by make my trip and i had to pay almost double the amount to another travel agency (Rs. 5217/-)

When i registered a complaint (S[protected] and[protected]. It was closed with out giving the resolution to the problem. After multiple calls they agreed to pay the difference amount. However as of 23rd oct 2017 they ended up paying only rs 966/- (Screenshot attached)

Below is the ref mail
=
11th oct
Prakash tiwari
Prakash tiwari
Dear customer,

Greeting from make my trip!


We are extremely sorry for the inconvenience for the same. New fare difference.
Inr 1266 will be borne by make my trip.
Kindly wait for some time loss amount is pending for approval.

Thank you for contacting make my trip.

Regards
Makemytrip.com
Toll-free number [protected]
Mail id :[protected]@makemytrip.com
=

Please help

-theophin

I was booking a ticket on makemytrip.com on 23rd oct 2017 from ahmedabad to goa for 25th oct. Money was deducted from my account but ticket could not be booked. I waited for 2 hours and then i booked another ticket. I did not get refund of 1st ticket for which money was already deducted. There is no customer care number which can handle such complaint. I booked my ticket from my mobile [protected]. My customer id for makemytrip is "[protected]@yahoo.com".

Hi. Yesterday on 23/10/17 i had book a ticket from mumbai to guwahati for 8/11/17 but while payment it was fail i did not get any messages for booking nothing just it was deducted and my money was debited from my account rs. 920 and i did not get yet any refund in my account. Can u please refund it today because i need to book ticket urgent. Thank u

I, Dr.DEBASREE BISWAS, had booked two way ticket to London from Kolkata and return, on 20th February 2017, for AirIndia flight, PNR NO-YVY2D, (flight dates departure: 22nd June 2017, Flight dates return: 28th June 2017) from MakeMyTrip, ( Booking ID : NN[protected] for Debasree Biswas, Pranati Biswas and Gitashree Majumdar. I had cancelled the same tickets, due to visa refusal, on 9th June, well ahead of the flight departure date for us all three passengers. MakemyTrip showed the cancellation request (Reference Number - INR[protected] yet they did not refund the ticket amount. MakeMyTrip didnot send me any emails regarding this. I lodged complaint with MakeMyTrip on 21st June, (Reference ID[protected]Reference ID[protected] following which they sent me mail on 22nd June asking for the visa refusal document. I promptly submitted the document. Yet MakeMyTrip didnot give me the refund still. Three days later Makemytrip again contacted me to ask for my passport copy, stating that AirIndia requires it for verification. I contacted the AirIndia East zonal office(Commercial) in Kolkata, who assured me they donot require passport copy for refund, only visa refusal letter is needed. AirIndia also assured me they will refund back the whole ticket amount in visa refusal case. Even after my submission of all stated required documents, Makemytrip again contacted me and asked me to get my visa refusal letter stamped from the embassy, stating that AirIndia has asked for it. This was again denied by AirIndia, stating they only require the letter, they donot require any stamps. But Makemytrip have not yet made the refund to me, instead stated that AirIndia will take 45-90 days to process my request from current date. But AirIndia said they process all such request immediately.
Despite, I have waited for 90 days, as per MakeMyTrip request. After which i sent MakeMyTrip a reminder mail asking for my refund, on 09/10/2017 . But MakeMyTrip has not replied to my mail yet, neither has the refund been processed yet. It is now well over 100 days from the request.
MakeMyTrip is unjustfully and unlawfully, with-holding my refund amount. They are unnecessarily harassing me for my just demands.
Please look into the matter for quick dispensation.

Regards
Dr.Debasree Biswas
Consultant, RTIICS, Kolkata
Ph. No. [protected]

I booked flight ticket on 08/10/2017 from pune to hyderabad and due to internet down as per mmt people, amount got deducted from my account and i dont see the ticket booked.

A guy called from mmt and informed me that money will be back to my account in 3 days. Its 24th october now and till date nothing to my account. I sent 20-30 emails on this and they reply with "we are looking the issue, waiting for any update from our account department, we are working with gateway people".

I still don't understand why it takes more than 2 weeks to get a simple issue resolve. How many people they are cheating like this.

Surendra kumar b
[protected]
[protected]@gmail.com

I had booked my ticket to new-delhi in air-vistara in the month of april, 2017 for the journey on 17-08=2017 and return on[protected] through makemytrip.com. Subsequent to my booking, the dgca reduced the udf charges and asked the airlines to refund the excess amount charged. I contacted the ott and received the reply that i can claim the amount after completing the journey. I claimed the excess udf charges on[protected]. Till date, i have not received the same. On repeated enquiry with them, the reply is it is under process without any further follow-up action from their side.

I want to share a bad experience with your customer support team involved in domestic holiday package booked with make my trip, 3 months in advance

My complaint
Customer care executive on domestic packages are not responsible, they do not call back. Your customer support team lacks ownership towards customers and their concerns. It took three days to get my confirmed itinerary where i made booking 3 months in advance. After landing at hotel in madurai, hotel denied of any reservation. I had wait outside along with my mother outside the hotel. It took 100 minutes to resolve the issue.

Details
Booking (Id - nl[protected], phone no. [protected], name: shiva shankar gudipati) to madurai, kanyakumari, rameshwaram was made on 10 may 2017 with 50 percent amount and complete payment was made on sept 17. Until 10th october, no confirmed itinerary was automatically send by the agent.

My booking id was never registered in the system against my phone number. I have raised it with customer care, they have not responded with resolution nor have send me the itinerary on 7th october.

On 8th october, i called up customer support team manager. Four executives have called out to mentioned my booking id, and put me on hold and never returned to respond back to my call and it ended up 180 minutes wait to get to the customer care manager varsha tomar. She inturn has not made the booking with the hotel although a confirmation was send to me by email that there was a delay from their side in sending the prompt itinerary.

On the day of landing at hotel nook in madurai, hotel denied access to the hotel as there was no confirmation send by make my trip. I had to call the customer care and had to wait for 100 minutes over phone. 4 customer care support team spoke to me asking for booking id and on insisting, i got connected to and hira lal customer care executive manager who then finalized the booking.

Will you ever book orders if you were in my place? Can you pay for my time, inconvenience caused, phone bills inspite of booking on 17rh may 2017 for 18th oct 2017 domestic travel??

Kind regards
Shiva
[protected]

On 2nd of june this year i had booked a flight from kolkata to london through makemytrip, which i had to eventually cancel on the 21st of june due to visa rejection. The company website said that refund process would be initiated and that i would be updated within the next three working days, which the company failed to do apart from an email which said that my cancellation request had been initiated. After sending repeated emails and phone calls in the consequent days i was first told to wait for seven days, and then for a period ranging from 45-90 days. This i duely waited but makemytrip had still failed to update me or even start my refund process. After this period i went through yet another series of phone calls and emails and was told to wait for yet another period of 45-90 days.
Now this seems to me utterly harassing and illogical considering the company's initial claim that refund would be started in three days and then taking it forward to ninety days. It is now more than four months since this entire episode has been started and still the company fails to refund my money.
This is a matter concerning an amount of rupees 65, 000 and a huge disgrace to a company that boasts of grand repute,

Recently i took some of your services (You can find out from my account one a cab from lucknow to kanpur and other a hotel at ujjain recently on 21st oct
1. The cab was booked through you by designated name from a guest house indira nagar lucknow to designated target at kanpur. Address by address after calculating the distance you guys charged me the amount. Even after that for my satisfaction i called to cus support to make sure that driver may not create scene and start discuss fare etc to me after reaching the destination. And i was assured that nothing like that will happen. But as the driver was not well known to the area as he was from delhi and returning back he took roads out of the routes to fill his tank etc and increased mileage and asking me more money to pay.
2. Now recent hotel booking as we reached the hotel the shutter was down and hotel was locked. I have never seen in my life a hotel listed on travel website booked and locked. Unfortunately my listed iphone stopped due to change of state or any reason. With a lot of difficulties i was able to contact customer service but could not take my reply because that other phone also died. After a lot of struggle we were able to check in after a long time. Both times our journey ruined instead of enjoying.
Rm

Hi, this time i have been overcharged for hotel approx rs. 980/- per day as the make my trip has bifurcated the room with breakfast and without break fast and also prices having rs. 980/- day more than tariff in the hotel bills issued by both hotel and make my trip is less than the amount paid each other saying you will receive invoice from hotel/make my trip/ please call hotel before making any booking on make my trip yo avoid overcharging / misrepresentation of prices/inflated prices. My colleagues also stayed for the same period hotel premium tariff was rs. 2700 including gst and complementary breakfast. But make my trip charged rs. 3644/- per day in total as overcharged their website is so designed that price changes from rs. 2430 to rs. 3890 per second and they are saying they have contract with hotels to charge the amount on their will to cheat the customers daily/ per second basis. As against previous bookings (Approx paid 90000/- for two booking) such act is wrong.

I have cancelled my bookings of hotel on 24 sept 2017 and asked for refund in my new bank account as my account used during booking was closed on 10 aug 2017. Both the account are in same name and same branch. I have submitted each and every documents they asked to submit bank statement of both the accounts and a loa. I am calling customer care every day but still didn't get my refund after 25 days of cancellation. My refund amount is nearly rs 32, 000. Every day they say our team is working on it but no progress has been seen.
My booking i'd are
Nh[protected] and nh[protected].
Very much worried for my money.

Hi
I was trying to book a flight ticket from bangalore to mangalore on 24th for indigo flight. The amount has deducted from my account but the payment failed. I had did the booking by login as guest through facebook but nothing has been added to my wallet please look into the issue

Respective authorities

Sub : refund against make my trip id no. Nl[protected]

Sir

We booked this package on online site www.makemytrip.com paying the advance amount on 26/8/2017

Few days of booking we found that the prices charged by them is witout ticket and extremely high in market in the meantime mmt rep contacted us and asked us to book ticket and visa we requested them to provide us the clarification on cost or refund our advance amount but totally ignoring our request they just stick on to get more money from us under these conditions and doubt we requested them many times for refund but they shown us their cancellation policy and only asked to take visa and ticket and pay them more money and in these circumstances now they cancelled the package and refusing to refund us the money.

After going various complaint against this company on internet by various user who booked online package they got trouble from make my trip as its their regular practice to get firstly advance amount for this package as with their offers anyone can be victim like us and later they know they are not going to refund and tried to get more money so customer cannt do any thing like happened to us

There are several victims and consumer complaints against mmt like this so i request to please resolve our issue and our refund must be released immediately if this letter reached to mmt they must understand the value of customer and their concerns and they cant keep our money without giving us any service and for that they have taken money from us and we have right to ask our refund any time.

Vinay kumar gupta

On 19.10.17 i have done online bus booking for pune to kolhapur for the date 20.10.17. Total no. Of tickets are 3 for total rs. 1733 but i want to cancel the tickets but employee of make my trip told us it can not refundable because of their policy.
My booking id is nu[protected]
Bus operator - sana travels anand-sana

I don't know what to do now.

Regards
Dhiraj dighe

I've made a two way flight booking with makemytrip for my wife and kid from blr to del for 29th sep to 3rd oct with booking id nf[protected]. Tried amending the travel dates as we had some changes to travel plan but their website did not allow us to change travel dates (Amended travel dates for my parents with same itenary) due to some technical issue at their end and ended up calling the toll free number but the ivr menu did not have any option to speak to the customer care executives.

Atlast i was able to reach them through facebook and mmt's executive asked me to cancel and re-book the tickets. He also promised me that i'll receive a net refund amount of rs.5197 after deducting the airline cancellation fee.

But i've received only rs.3097 and i contacted them through facebook to get a standard mmt response of "we regret however there will not be any further refund on the same.".

I have made a copy of entire chat transcripts with makemytrip. Now i'm planning to take this legally. Any suggestions please let me know.