MakeMyTrip India Complaints & Reviews

I have posted one review by mistakenly on some other hotel which i did not stay. Now i want to delete that review but mmt is not allowing me to do so.

I have booked hotel fidalgo karnal for 29th oct 2017 but due to some reasons i couldn't check in. Later evening i booked another hotel leela grande in same city and stayed there. Next day while i was submitting my review for leela grande but mistakenly i have posted it on fidalgo.br...

I along with my business partner lanaded from malaysia to cochin on 29/10/2017 in search of nearby hotels i found vrindavan retreat around 5km from airport worth of 1780 inr, i went ahead and booked this hotel then somehow i managed to reach there which was almost 12km away from airport cab charged me 1500 inr, after we reached there we couldn’t find anyone around it was complete remove area non of villager nobody was around all we could see at the gate that it was ayurveda hospital we had our train at 18:00 same day so we thought we will get fresh n up and leave after our lunch but unfortunately we where suffering from our hunger and trying to get any vehical there wasn’t any network neither uber could have reached there, then we walk down almost 2km and we found a small loudge he charged 1000inr for us to get shower and no food well we left after shower and got a broken bus but was enough to drop us in city. Since 29/10/2017 i am trying to contact mmt and getting there replay as well hemant kumar sharma was the one how was dealing with his case he said he will provide me hotel voucher for pune he gave me 2 options of o hotel and the aurora tower i confirmed he can proceed for aurora towers but i didn’t get any confirmation yet today i’ve my train to pune tomorrow i’ll be reaching there still i hope am not booking any hotel what if i receive confirmation after i book hotel all i can say that this is very disappointing behaviour am facing from makemytrip well i want to upload all the conversations from mmt and my bus condition unfortunately i can upload only one can even attach the expenditure receipt which was around 4000inr well it’s not just about money it’s about the hassle we faced not able to upload all the chat and hospital pictures due to large in file

I have cancelled a ticket from hyderabad to bngalore on 20th october. Make my trip had promised me to refund the amount withing 72 hours. After a week when i called the customer support they denied on the refund and escalated the matter to the floor manager mr. Hari om. He promised me that the refund will be done within 48 hours and i will get a call from them. I am still waiting for the refund. As make my trip website promises that if they fail to make the refund within 72 hours they will pay compensation of rs 100 per hour in my wallet pocket. Two days back i got a call from mr. Mohammed from make my trip he now says its cant be refunded and they are again giving me false commitments as done earlier. Now they deny me for a refund. They have also pasted a wrong ticket information in my login page of a booking from visakhapatnam to bangalore on 20th november giving names whom i dont know and have no where related with booking the tickets.
Indumati gollangi, adult ljs5gr confirmed ljs5gr
Siva krishna bora, adult ljs5gr confirmed ljs5gr
I like to know how a reputed travel company like make my trip can give such misleading information and perform such unprofessional deed with the customers. Its very disappointing!

I received 700/- cashback in my mmt wallet and i want to use that for flight booking. I was looking to book for bangalore to goa flight but mmt wallet was not present as the payment option.
I found the terms and condition section showing that i should be able to use the wallet money for flight and hotel booking, but makemytrip is such a fraudulent company that i could not even use that for flight booking.
After giving a blind...

Sri

I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
My travel date is 29.11.2017 iam very problem its service the customer care not help me.
Al so branch manager not solve the problems plz plz help me my money lost in mmt online booking it’s fake sale or miss selling me. My travel date also very problem i have only 28 days plz plz help me! Help me! 😞😞😞😞

Odisha
Mob-[protected]

Ref; ticket booking id: nf [protected]
Sector blr to hyd time: 12.10 in indigo booked through make my trip.
To travel on 25.10.17 wed
Booked ticket on 25.10.17 by paying rs.2349 through credit card for
My immediate officer for important business dealing.
Flight cancelled and informed over phone and got refund.
But as informed through online advertisements (At the time of booking) make my trip to pay rs.20, 000 as per their ad. So, kindly pay rs.20, 000/-.

Regards

L. A. Saptharishi

Hi,
I was booking a ticket from makemytrip, amount got debited from my account and i also get a mail from my bank regarding but make my trip is caliming that transaction got failed. Please find the details below :
Transaction amount : rs. 2, 882.00

Transaction date : october 10, 2017

Payment id : [protected]

Consumer code : nu[protected]c01

Bill reference information : nu[protected]c01

I think above details give s clear picture that transaction was succesfull. Please refund or give me proof of failed transaction so that i can reach out to bank.

Regards,
Jitendra

I booked a hotel through makemytrip which is a 4 star property in singapore with the name 'hotel nuve heritage' located at 13 purvis street but i got a booking in some other property which is a three star property by the name ' hotel nuve' which is located at 9a-13 jalan pinang road in singapore. I have a voucher with the name hotel nuve heritage but according to the hotel makemytrip is not affiliated with this property instead it is affiliated with the 3 star property only.

I would like to describe my experience with mmt (Which is in fact a huge brand name), provides worst customer service, treats customer like # once the payment is made. Lots of faults and bugs in their app and functionality which they dont care to accept as their mistake.
So, i made a booking for a hotel (Non refundable), due to some emergency situation i could not reach on that date, so instead of cancelling there was an option provide to modify the booking dates.
I proceeded with the modifying, no notification, no prompts were shown to me, directly booking was cancelled.
Its been more than a month now that am following up with cc of make my trip, no response, no call backs, no care for the issue raised.
Today wen i demanded to talk with the manager or some senior supervisor, i got a reply back that its my fault that i tried modifying the booking. So no refund or anything will be provided.
I lost like 10k behind this stupid mmt.

Dear trip organisor,
Sorry to find that you were unaware that the flight did not take off. I have not taken the trip from trivandrum to bangalore as the flight was cancelled due to runway restriction at trivandrum airport and eventually i had to cancel the ticket directly as you did not have any option to do so; not even phone numbers for assistance.
Furthermore, i had to put other agent to help me get the ticket cancelled. However, indigo authorities have refunded the amount to you as you were my travel agent on 28th oct 2017 at 2.30 pm which was the full amount which you have not credited to my account yet.
I look for a full amount refunded immediately.
Regards.
Christina k

A reference id[protected] has been assigned for your query. You are requested not to change the subject line containing the reference id when replying to us to enable us to serve you better.
Dear sir
Kindly note i have not received refund for transection while booking hotel room at shri ganganagar. Sir amt rs 695 /- has been deducted from my icici bank account twice. Dated 23 oct 2017 please reimburse at earlies
Rgds
Siddharth chakraborty

I have booked 3 tickets from makemytrip with pnr no cbzrpd and booking no nf[protected] of two adult and one children but there is no mention children in the ticket and my son have been put as infant and unfortunately i have been robbed rs 9195 (Pos [protected] and txn 292556) and rs 9662 (Pos [protected] and txn 052357) with two pnr no m8j7mm and z2p6hr for instant booking of my son aged 4 year old. Even there is no mention of children in the cancellation and date change in the ticket i received from makemytrip which has been attached. This is purely fraud link by the makemytrip staff and spice jet counter staff to rob persons in the name of ticket booking. Please rectify this mistake so that so that i can get refund my loss of 19000 and further loss of money from innocent people.

Dear team,
I am deepak kumar ram. My booking id is nf[protected].
I have four passengers.
Sr. No. Name age fare
1. Meera kumari - adult. 5, 137.00
_
| 2. Jinisha das - infant. 5, 137.00 |
|_|
3. Janhvi das - child. 5, 137.00
4. Jyotiraman das. Adult 5, 137.00

But fare have been same why?
I am attaching my invoice ticket.
So please check it.
Contact me very soon [protected].

E-ticket for booking id nu[protected].
I booked the bus ticket for my journey to kanpur. They didn't informed for the cancellation while i called multiple times to the driver and the mmt customer care number for the confirmation. Last moment when i was waiting for the bus they said bus is cancelled, customer care confirmed the same over the call two times and asked me to wait for 72 hours to refund the amount. After 4-5 days i called...

Booking id: nc[protected]
I have done a car booking for shani signapur from mumbai. I have also done the full payment through make my trip.. Car service provider called at 4:45 and informed at the very last moment that the car cannot be arranged and was very abusive. Tried calling customer care to register complaint for the refund, but found that the representative was more supportive towards car service provider. The system says, car is registered with the trusted service provider, and i have ended up booking another trip, paying additional amount to make my trip. Very bad service. Kindly help for the refund. Else, will never ever prefer make my trip.

I booked my bangalore to delhi roundtrip ticket through mmt and as per dgca, excess udf needs to be refunded. From past 2 months i am following up with air vistara as well as mmt and these cheaters give me an excuse every time. They have pathetic customer service. Their toll free numbers useless if you've completed your trip.
From past 3 weeks i am being told that refund has been processed and will reach me but today when i called vistara, they informed me that mmt has still not coordinated with them for my refund.
These people are simply harassing their customers and i will make sure that strong action is taken against them.

From dhio research and engineering pvt ltd we booked a bus ticket for mr. Sathyanarayan rao, mob # [protected]from hyderabad to kakinada in dhananjaya bus on 12 october 2017. The bus departure time from afzul gunj was 9.00pm. But @4.42 pm on 12th oct 2017 i recieved a call from [protected] and he requested me to come @11.00pm to afzul gunj to board the bus. I asked him "when it will reach kakinada?" he said "at 9.00am onwords"
Then i told him that i have meeting @[protected]@8.15am. Imeediately he disconnected the phone. Then i tried on the same number but no one recieved. Then @4.47 pm some one called me from [protected] and told me that they will cancell the ticket and full amount will be refunded. Then i agreed to cancel from dhananjaya travels end.
Then i got a ticket cancelled message wit refunding amount rs. 0
Immediately i visited dhannjaya travels afzul gung and called on [protected] for the clarification. Mr. Ibrahim owner of dhananjaya travels recieved the call and assured me that rs. 655.00 will be refunded in seven days. I have that conversation record for the proof. Please let me know the status of refund.

Till today no response from both make my trip & dhananjaya travels. No refund from dhananjaya travels. Shall i move to consumer forum??

I had booked a trip to lucknow for 3 days from 29th sept. - 2nd oct 2017. I was unsure about the place (Lucknow) and asked for suggestion from the concerned tour planner of make my trip kolkata. I heard that lucknow tour wont take more than 2 days, so i asked if a 3days lucknow trip would be okay or if i should plan for something else / some other place. It was she (The planner) who said that it would be a perfect package - 29th sept - 2nd oct 2017 lucknow.

Getting assurance from makemytrip i booked my air tickets and later found out that 1st oct is muharram. I had visited the makemytrip office and enquired about the same. I was worried about the situation at lucknow for it being a muslim dominated city. But i was informed that there can be some rallies but we can roam around in some other areas and there wont be any problem.

On arrival at lucknow i came to know that the city will be almost closed down on 1st oct due to muharram and its not wise to go out on that day.

1st day we visited bara imambara, chhota imambara, rumi darwaza. We came to know that due to navratri, dussera, durga visarjan, muharram places will be closed, roads will be blocked from 30th sept. So we tried to visit residency as well on 29th. But that was closed.

2nd day residency was the only thing that we could visit. Roads were blocked. Places were closed. Police were all over the place. The driver didint want to take us anywhere. Neither he knows any place in lucknow. His excuse always was either traffic or ‘places will be closed so there's no point going’. So we ended up moving here and there in the car doing nothing at all. There was a textile exhibition going on. We went there and within minutes the driver called us back from there as well saying that the para military has arrived and the roads are getting blocked so we need to get out of that place.

3rd day was a total stand still. Muharram it was. The driver was supposed to come in the morning. But he came at 5pm. There was curfew, police, military, people with tazia and processions all over the city. And the entire city was closed down with places closed. We still requested the driver to take us somewhere and went out at 5 pm.. Roamed around a bit and got hold of an open chikan shop. While returning the driver showed us a boundary wall which he said was la martinere school. We couldnot see anything else other than a wall. I don't know if there was anything worth seeing / visiting. The driver informed us that no one can go inside the school and we are supposed to see the boundary only. Later we came to know that its a heritage building and we could go inside and look around the place. We missed that as well. Thanks to our driver.

So basically our entire vacation was a waste. Time, money everything. When i seek help from a tour planner it is she who should tell us if the time is correct or not, what will the scenario be in the city that we are travelling, what are the good/ bad things and plan the holiday accordingly. We are not supposed to know all these. This has been a ridiculous service from makemytrip. Its only 1 day that was actually utilized. Rest of the days either we were sititng back at the hotel or roaming round the city in the car for there were no places where we could go as they were either closed or we couldnt reach there due to road blockage. We didnt even find a roadside stall for tea on 1st oct. Why on earth would we pay such an amount to stay back at hotel?

The driver who has been recommended from makemytrip is a laid back person who doesnt want to go anywhere. Wherever we asked him to go, he is unwilling to go. Either its the excuse of traffic that we gives or he says the places will be closed. Many of the places mentioned in the itinerary was unknown to him and hence he didnt take us anywhere. Since we had no where to go, we had asked the driver to take him to lalbagh where there was a durga puja going on. Everyday, every moment he said i shall definitely take you there later’ and that 'later' did not come.

Practically makemytrip has wasted our time and money by planning a tour during this time during when the city goes in a stand still mode. Each and every person in lucknow have asked us not to go out on muharram due to safety issues. How come the planners had no idea? What sort of service is this?

Now who would pay for the wasted time and money. Places that were committed were not covered. The car was not there on time. The driver was unwilling and not aware of places. The city, road, places to visit, market were closed. We were sitting back at hotel. Why should we pay for the inconvenience caused by the tour planner. We are not responsible for what happened there. They should refund us for the services they didnt provide us. We spent so much money not to sit back at the hotel. Despite asking repeatedly about the city situation during muharram, concerned people from makemytrip have encouraged us to go for this trip and assured us that this is a perfect plan and we wont be facing any problem what so ever.

Now makemytrip is offering us a voucher of rs 2000/ which is only valid for 1 year. What am i supposed to do with that? Am i a beggar that they are trying to compensate my loss by issuing a rs 2000/ gift voucher.

I want to make people aware about such services so that people think twice before opting for makemytrip. I want an adjustment / refund for the inconvenience caused and the services that were not provided to me.

Kindly help.

Hi. 08/09/17 i had book a ticket from tuticorin to chennai for 29/09/17 for booking was failed but my money was debited from my account rs. 803.78 and i did not get yet any refund in my account. Can u please refund

Booking id - nr[protected]

Contact no:[protected]

Please refund
Please fefund
Please

Your confirmation mail message below

Dear customer,

Kindly note refund amount of inr 803 for makemytrip booking id nr[protected] has been processed. Amount in your account will reflect in up to 3 working days in case your issuer bank is private or sbi, else may take up to 12 working days in case of other nationalized banks or until your next billing cycle.

Makemytrip unfortunately has no influence on these timescales post refund is processed. However, in case the refund does not reflect in your account by 11 sep 2017, please click here to submit your complaint. We will be pleased to follow up with the concerned bank to assist.

Please note, if you have availed any discount, e-coupon, cash back or any other promotional offer, the value of the same has been adjusted against your final refund amount.

To know the updated refund status for the cancellation, please click here.

We look forward to assisting you again.

Team makemytrip
India phone:[protected]Standard charges apply).

Note : in case of cancellation by the passenger, service tax will not refunded by railways, effective 1 july 2012, as per finance bill 2012.

P. S.: this is a system generated email. Please do not reply to this email.

I along with 2 of my family members had a booking with makemytrip. We completed our journey from jorhat to new delhi on 8/10/17. Makemytrip has not yet refunded the excess udf collected. I have sent multiple reminders to them. They are coming up with lame excuses like - "we do not know the excess amount collected.". When i shared that you have collected rs.590 as udf per person, still there is no response. Our booking id is nf[protected].
I hope that now our issue will be resolved. Thanks