Samsung India Complaints & Reviews

Dear team,

We purchased the "samsung 40j5100 101.6 cm (40) led tv (Full hd)" tv in aug 2016 around 45k. We haven't use the tv much, because we were travelling. One week back we observer that some lines in the tv.
We informed to the customer service on the same. Technician visited and informed that, tv panel got damaged and he said it will cost 25k to do repair. We called to the customer care and requested to resolve the issue.
Today i got a call from samsung head office and they accepted that, due to some technical problem, it might got damaged. Also now, its out of warranty, we have to pay it seems.

Major part of tv got damaged means some issue while selling tv itself.

We asked the team, if it has technical problem, why should we need to pay. Also, almost 50% of product cost for repair that to product is not even 1 1/2 year old, which is worst.

By this way, we (Customers) are loosing money.
Kindly save us from this issue and save from the samsung

Got a call from head office mentioning the product need to be opened for diagnosing the fault but they are not taking any responsibility for it. Mentioning it they can't help out i am a customer i paid for the product and i have the rights to deny not to open the product. I dnt want the product to be repaired or parts to be changed i want it to replaced or amount to be refunded.

Hi,
I have purchased samsung led smart tv model: ua46h7000ar. Dop: 19april 2015 from satisfaction samsung, jaipur, rajasthan. After 8-9 months led got a serious issue, it starting turn off and on automatically after each 10mins intervel. I contacted cx care of samsung as well, they there might be a software issue. I tried updating software as well. But the issue not resloved yet. I used to travel a lot so didn't get time to fix the issue. Today i contacted cx care again and asked to book a executive to check the problem, i explained the issue to the service center executive over the call, now he is saying there is a problem in mother board, which will cost around[protected]. This thing is really annoying me now. I purchased this led in 1, 22, 000 inr. Did i made a mistake buying samsung products? Along with led i purchased samsung fridge, automatic font loading washing machine, microwave. I thought samsung cares for there valuable customers. This really not done. I am really unhappy with samsung. Will never recommand to buy samsung products. Really really unhappy.

Dear sir/madam,

I am writing with reference to samsung 40 inch led curve tv screen broken by samsung assigned engineer mr amit sharma, during re-installation of mother board.

I kumar durgesh complaint to samsung customer care on dated nov-30-2017, with complain no - [protected] as our tv was not visible. Mr vijay contact no - [protected] assigned for the same, however he was informed us pcb (Mother board) problem inside it and ask him for provide confirmation for re-installation of pcb (Mother board) with charges around 8000.00, and collect 300.00 rupees from us for visiting charge. After our confirmation, one of the other samsung person mr amit sharma visited to my home for re-installation of pcb board, during installation of the same he had broken our tv's screen. After this happening i was complaint against him at our nearest police station (Fir no - 33b-3/12/2017 dwarka-23). Case handled by mr jai prakash (Sho, dwarka-23)

I bought a samsung fully automatic washing machine on jul 17, and the company guy installed it. From the beginning the machine has very high vibration. I complained against it and the company is not turning up. The product is in warranty. How can i proceed for taking action against the company.
If any one trying to buy a washing machine pls avoid samsung, you can watch numerous problems like this in youtube for samsung washing machine

Mobile having echo problem while calling, visited service center 3 times but problem not solved, only harrasment done. Service center is harrasing, i want my money back, poor service and poor mobile phone by samsung. Want to get my money back. Just 3 months old phone is ruining my time. Loss of money. Disgusting problem in the phone. Repetation of word while talking over the cell phone.

Hi guys, my self vijayakumar from chennai and working at bhubaneswar. I have a samsung a8 on dec 2016 at bhubaneswar, odisha. Every thing went fine untill my display became black without a physical damage in the month of march 2017. Then i gone to authorised samsung service centre and i was told though glass in good condition but lcd has gone. So both has to be replaced. Did at rs.7000/-. Within three months i got an issue with charging then i went to service centre and i was told mother board has gone. It will be cost me around ₹ 23, 000/-. Now my is dead. I am suspecting the service centre people might have changed some part my mother board when i given for screen replacement. Now i totally lost trust on samsung mobiles.

Before 2month purchase samsung led
After 1month his one side get scratches and disply was cracked. I request to reapaire thise product. Product is in warranty. Please help us. Becouse i request more time where purchase this product but not response to the complaint. Now finished 2 month to gives the complaint so i hope so this way is good to help me.

Pls tell i buyed my galaxy s8 from vietnam but service center in india is not accepting because phone is from outside i have bill on mh name i paid by card so nothing is fake.. Pls tell to cover a warranty of i have to go back to vietnam. Is it any joke..
Samsung can cell thier phone allaround the world but custmer have to. Go back to place from where u buy.. If like why i should envest my 900 dollar.. On the company. Which dont care about custmer.. Just thier profit. Is it okk..

I purchased samsung galaxy j7 max on sept 10, 2017. I met an accident on 26 october 2017. My phone was having temperd glass and back cover provided by the samsung store. Since the phone come in metal body and also it was in my pocket and not fall down on floor. Still it broke down in a very typical manner.
I don't know how did it broke. And company also didn't supported me. I know that phone is damaged very badly but its still its internl parts (Like battery, etc.) can be used as te phone was only 1.5 months old. Deeply hurted by the service of the samsung india.

Hi team,
I am really surprised that the folks in the samsung ceo office does not even have courtesy to call me back after sending multiple emails.
Anyways wanted to let you know that my microwave has again gone bad for the 8th time in the last one year.
I spoke a lady i think few weeks back called meenakshi who seems to be naive in handling customers. She was not ready to understand the issues which i am facing for the last few months related to the sub standard product which is of low quality.
Can i get solution to the problem? How do you handle products having quality issues?
What is your return or replacement policies for products which becomes faulty every second month?
Can i get a call back from a more responsible senior person who can understand the my misery and provide a solution. See the video to show how the microwave was behaving this morning.
https://youtu.be/H__1MVjXFJM

If i don't get a solution within a week, i will be reaching out to the consumer court.

Regards
Ravinder
— old emails sent —
Your question
I spoke to meenakshi week before last with the assurance that i will get a call back from ceo office within 24 working hours, however, no one called me. If the issue which i reported has been closed then it has been done without my confirmation.

My query over here is that the microwave which i bought 11 months back has gone faulty 7 times. How do you handle these type of product quality issues? What would be the solution that you will provide if it gain goes bad ie 8th time.
Please give me a call to discuss.

Regards
Ravinder
Counselor answer

Dear mr. Narula

Thank you for writing in to ceo desk.

We acknowledge the receipt of your email. Please be rest assured that
Our team would contact you within 24 hours to better understand &
Resolve your concern.

Assuring you the best of our services always!

Regards,
Rahul pathak
Samsung india electronics ltd.

Hi team,
This is in regards to a microwave (Mc28h5025vs/tl 28-litre) which i bought on oct 29, 2016, from amazon.in.
Within couple of days, i started getting issues with the microwave and i was advised by amazon to reach out to samsung customer carefor any service related issues.
Since then in the last 11 months, i have raised 7 complaints for one or the other issues which although were all attended and fixed however same or the other issue relapsed.
Right now the microwave is not powering up and is in the dead condition.

I was curious how do you handle these kind of product quality issues as surely no one expect an electronic equipment to go faulty 7 times in the 11 months. There have been instances where i had issues and have not reached out to samsung and are not in your records.
The no. Of issues clearly shows either the product is of sub standard quality or it was a faulty piece which has been delivered to me.

Following are the complaint nos. Mentioned against dates when those were raised.

13/11/16 : [protected]
15/11/16 :[protected]
7/2/2017 : [protected]
21/2/2017 : [protected]
10/9/2017 : [protected]
14/9/2017 : [protected]
7/10/2017 : [protected]

Most of the electronic equipment i have at my house starting from ac, frig, tv etc are all samsung make however after buying this microwave i am really disappointed as it clearly shows the declining quality of samsung products.

I would like to understand how can you help me with these issues as i am pretty sure even after fixing the current issue it will reoccur.
As of now i expect a either a refund or a replacement of a microwave which is quality tested.
Please let me know if you require any further information.

Regards
Ravinder

Counselor answer

Dear narula,

Greetings of the day!

This is bickey from customer experience.

We received your email and noted down your concern.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 07.10.2017 regarding your complaint against samsung product.

We would like to inform you that we have acknowledged your issue and working on it.

Hence, you are requested to wait for some time and we will get back to you tomorrow with the solution.

We will look into the matter and do the needful as soon as possible.

We appreciate your support and patience and assure you of our best services always.

Warm regards,
Bickey pradhan
Senior executive, customer experience
Samsung india electronics pvt. Ltd.

Counselor answer

Dear mr. Narula

Thank you for writing in to ceo desk.

We acknowledge the receipt of your email. Please be rest assured that
Our team would contact you within 24 hours to better understand &
Resolve your concern.

Assuring you the best of our services always!

Regards,
Rahul pathak
Samsung india electronics ltd.

Sir
I purchase a samsung led tv on 4 jun 17. I booked a request of installation today. The engineer of samsung come and told that ur warranty period is over but still 2 days left. He told that now u pay of installation charge. Mr javed of samsung engineer is visited.
I also contact on customer care with mr. Abhishek and inform same thing
Please do needful and strict action against allahabad samsung services centre of allahabad. Please install my led tv today only because i m defence personal and i will back to my unit yesterday. Detail-
Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected]
I attached my bill also.
Devendra pandey
[protected]
Allahabad

I have purchased a samsung mobile c7 pro on 17th october 2017 and i am suffering from its defect after 1 week of purchase. I went service centre twice and showed almost 10 defects in the phone and they have given me the papers in writing all the problems of phone. They kept my phone with 4 days and now they are saying it has no problem found. I said i have showed all defects to 2 of your persons. But they said i will not get any replacement or refund. Ultimately i went to national consumer forum. Its my 2nd step from consumer forum so that i am mailing you my problem against complaint number 521235.

Samsung galexy a5 full hit ho raha by sons visport ho sakta hai muje jaldi se jaldi camplain sol krane ki kasta krave jab bhi ham calling karte hai tab itna hit hota hai ki hamara skin 40mint tak jum jum karti muje ise problam ho sakiti hai pleas muje jaldi se jaldi hamari problam sol karave nahi to ham press riporter tak jane vale hai mobile n' [protected]

I purchased samsung galaxy j26 phone in the month of march 2017. From november phone started giving problems such as no voice for incoming calls after that stopped ringing for incoming calls. I gave to samsung service center, they told one of the part having problem. Come after 2 days. I went, i got my phone, after that no incoming outgoing call voice.in idle condition phone started getting beeping sound. It was scary.net slow, no ringing, no sound, no vibration. Again went to service center, they told we have to change this part, you need to keep your phone for 8 days. After 12 days after lot of follow up i got my phone. The problem is still there... What to do. You cant even think within less than 8 months phone having that much of problems.

Dear sir
I have s7 edge screen has pink line on camera side but it works fine mobile is in good condition but service centre said expenses for screen replacement is 16500. It is more than my budget. My phone is as it is new condition it has very good condition no drop no liquid damage. It is a manufacturer fault lot of handset facing that type of problem. It is not coincidentally. Help me

We have purchased a samsung fridge on 12/06/2017, model rt28k304358 invoice no 425 from metro radio bandra. There is frost formation in the entire fridge. We have been raising the issue with samsung, but there is no resolution. Every time the same technician comes and gives no solution. Request your intervention to get this resolved at the earliest.

I bought samsung c7 pro 2 months back but i used my original earphone last week in my new phone. Post removal of earphone from handset it is still showing that earphone is connected with handset and i am unable to attend any phone call due to handset is connected with earphone. Concern is this earphone is connected 1st time and got the problem in one of premium handset of samsung. Its worst feedback

I have purchased a samsung led 101cm 40j5100for inr 42, 490/- on 31st january 2016, after few months black spots (Dust spatial) appeared from inside on entire screen/display, then we approached samsung service centre and lodged a complaint (In jan’17). On that request samsung has change entire tv panel and samsung engineer has confirmed that, this issue never came again, because we have done protection for dust.

Now 1st dec’2017 same issue is appeared (Dust spatial), again we launched a complaint with samsung to resolve this issue, samsung service centre come back with their policies stated “warrantee of product has expired, since customer has to pay changes for engineer visit (1100/- plus gst) and new product (I. E. For entire panel)”. This means that every 6 month after i have replace the led panel and pay for new panel.

I think company should declare before selling this product that product has issue with dust and display panel need to change frequently

I bought samsung led 2016 nov month and exactly after 1yr and 1 month it got display problm. Even aftr im having extended warranty for panel, thy rejected teh warranty claiming that thy found water trace on display which is a nonsense statement. I placed the tv in drawing room and not in bathroom also we are dont dumb to clean tv with wet cloth. These are the way samsung cheat ppl by rejecting the claim and making money. Never buy samsung products and worst service i ever exp.