Samsung India Complaints & Reviews

I bought a samsung j5 prime online from flipkart.com as a gift for my sister. I ordered it on july 30th, 2017 and received it in a week. The product was intact. I paid rs.13500 for it. Hardly after a months usage the phone fell down from a small height and bottom part of the screen broke. The service center told we won't get warranty for physical damage and have to pay for replacement of the screen. I paid rs.4500 for the new screen but when...

I have purchased samsung s7 edge coral blue on 19th july 2017 (Imei [protected]) at ssk retails pvt ltd, samsung cafe at phoenix mall, vimannnagar pune
At the time of purchase rs 10000 cashback offered on the model within 90 days of purchase.
But even after completion of 120 days, cashback has not yet received.
I have communicated thru email to plutus team as per mail id and contact no shared on txn slip and also...

Fridge is not functioning makes huge noise, several attempts made with the customer care engineers have not resolved the problem except charging every time service charges besides charges for spares upto 3000 putting us under inconvenience and mental tension. Complaint is kept pending without rectifying the problem and without scope for further complaints. Needs proper action. We need of action from customer support vice president higher...

Hey i have purchased my phone in 2017 there was a problem in the display i showed them they said sir that is not a major problem u can use ur phone but after that i i drop my phone and display got damage and now they are saying me it will charge extra for the replacement. According to ur advetisment you promise that there will be one time replacement but the severcie addvisor at the branch said it is not applicable on my phone....

Dear ceo,
Now this is too much and now you people force to me to escalate this matter again.
1st of all i want to complaint against mr naseem and mr. Kalash. Mr. Naseem is calling person who called me and misbehave with me and anger on me? Is this customer service? I think this is the reason you people is too back of apple company. I really 1st time feel this # type of customer service where no respect of premium customers. And...

Sir i observed a person in visakhapatnam is selling duplicate led tvs with samsung logo and stickers where should i complaint, please give me the details in clear so i'll provide information to them in clear. They are selling different sizes like 55", 42", 32" smart tvs china made with samsung logo and samsung stickers, the models available in regular samsung authorized stores and the product i had seen are quite different. And i felt this...

I bought a samsung galaxy s7 sm-g935fd last year on 05/09/2016.
After a year and one month o[censored]se the device is starting to show problems.
I keeps on frezzing and restarting. And after a days of this continuous happening the phone is dead. Though i have contacted samsung authorised service centre they kept the mobile under observation and returned it to me saying that it is fixed and charged me rs.850 for it. Now the device...

Ref : complaint letter regarding the irresponsible employees service center.
On 27 june 2012 i have purchased a refrigerator from your showroom after installation it was working fine 5 years but then it's cooling system has not working
I first made a verbal complaint about the issues but your service team no action was taken for about a week.
Thanking you,
Girisankar...

I encrypted my sd card on samsung c9 pro but had to factory reset the phone due to some reason not knowing then that i was supposed to decrypt the sd card before factory reset. Now i'm not able to access any of the files on the sd card post factory reset.

At the time of data encryption or factory reset there should have been a disclaimer that the data would be lost if the factory reset is done on a phone with encrypted sd...

Hi team,

We purchase tv for orgnization news display but we having issue with tv sleep mode. Pls support for setting of led

Model: dc55e
S/n# 0a7qhpcj700162

Site address:
Amazon seller services pvt. Ltd., shop no.8, 9, 10, mehta industrial estate. Near to western express highway, chakala, andheri (E). Mumbai – 400093

Contact person : mohd ishaq
Mobile no.[protected]...

I have purchased the new samsung galaxy note 8 phone from the official samsung store at puducherry on 22-oct-2017 21:12.

Issue1: they said you will receive the free wireless charger after 3 days through my galaxy but nothing i have received and no proper response from the shop.
Issue2: i didn't faced any problem till today morning (18-nov-2017) but now my phone screen flashing continuously and i'm not able to use the...

I bought a samsung s7 edge in may 2017, and it started developing hardware issues and stopped charging within a month. There service center claimed there must have been a water damage, which after a long ordeal they accepted that they will replace the usb charging hardware and accepted that there was no water damage. They for some reason also replaced the display even though it had no issues. This display installed was faulty and started...

My name is samenam sheikh and i purchased a microwave oven on the 10th november 2017 and had the samsung representative on the same day for the demo and he showed us that there was 2 buttons which was not working the model number of the oven -:-mc35j8085pt/tl. Purchased from zaid enterprises situated at andheri west. A complain was logged with complain number [protected] on the same day we had the engineer who opened the panel and god only...

On facing the charging problem of my mobile handset model samsung j7 purchased on 27/07/2016, i deposited it to the nearest service center on today 18/11/2017 for repairing at agartala, tripura - 16, tripura - 791119. I have been informed by the servicing people that the problem is with the connector of the handset, but the battery is ok and it would take a week for repairing as the parts is not available.in the evening i have been informed...

Hi,

My name is ritesh jaisinghani i had bought this note 5 duos sm-n9208 on december 18th 2016, my phone is warranty, my phone was on charge and when i unplugged it my display got a line (Pink colour) and all on sudden it started getting colored on screen from white to pink. I went to service centre and no being in warranty they telling me to pay rs.8065 which is absolutely outrageous.. Please to consumer compliants to look...

I realized it is a big mistake to believe that one should only buy mobile handset from reputable organizations only. I bought a brand new samsung j5 prime from samsung authorized showroom (Ss communications) at himayatnagar hyderabad on the 22nd oct 2017. Within a fortnight we begin to have problems with the phone. It conked off with a blue screen every day and we had to force restart it. We took it to samsung authorized service center at...

Hi team,

This is in regards to my service request #[protected] for samsung microwave ce117adv.
I raised a complaint on 16th novebmer’17 stating that, my microwave is producing an error code –se - while trying to reheat the food. I was asked for preferred time to attend my complaint and i have shared my available window between 11am to 1pm for the engineer to visit. However, the engineer srinivasan came at 3:30pm...

Product quality of samsung has gone so down that its confirmed that within warranty period of your purchased device no issues will occur. Once the warranty period is over, surely your device will be faulty. I have bought a samsung tv, model number ua32j4300armxl on 20 mar 2016. 1 week back suddenly the tv went off. Called the service centre, they came and detected that the panel is faulty and repairing would take rs.14, 000. Even if the pcb...

Sorry but i want to start with that samsung has a poor service support!
I bought a samsung smart tv on 19/10/17, however the same was installed on 21/10/17. After 4 days i. E 25/10/17, the same stopped working.
I had raised a complaint on the same date. First they agreed that the tv will be replaced but after sometime, they informed that it is not in their warehouse, hence refund will be generated.
Its been nearly a...

I had purchased my phone 2 months back i. E on 29/08/2017 and theres a pink patch on the right side corner of the screen all of a sudden (The phone didnt even fall). I had been to the service station and they said it cant be claimed under warranty. They showed me three to four phones which had the same issue.
How can there be four phones with the same issue at the same place.
And what issues are covered under claims then?br...