Samsung India Complaints & Reviews

I purchased Galaxy Note 8 on Oct 14 from Samsung e-store. During this introductory launch period (Sep 21-Oct 21 2017), it was running free wireless charger offer. The per-requisite being device to be activated before Oct 31.

I opted for color change on Oct 18, during which I WAS TOLD this will be shipped in 5 working days.

However, they shipped the device only on Nov 6 (after 3 weeks)and now say I'm not eligible. The delay came from their side & they are blaming me for not activating before Oct 31. I had mailed them several times during last week and they did not respond.

They were cheating a section of customers by delaying the shipping & then justifying ineligibility. This is CHEATING

I followed up with them & I got a call back on Nov 30, saying coupon has been generated & I can use this to purchase wireless charger. However, it was another lie. I immediately reached to customer care & they verified it hadn't been generated . And then again started blaming that I did not activate before Oct 31
They have lied multiple times

Jan 10, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 07, 2017

Updated by prashantnarayan I have already raised complaint with Consumer helpline & will be following this up

Verified Support

Dec 09, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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P

prashantnarayan

Dec 11, 2017

The customer care continues to be of no use, I been behind this since I got the device on Nov 9.
Where on earth can you find the blame on customer !!
The e-store continues to blame offer department and me while the problem is with them.
I was told it will be shipped in 5 days but it was done after 18 days... No JUSTIFICATION.. And despite reaching out to them during that period, I wasn't given a single response.
You can reach out to me [protected] or [protected]@gmail.com only if you are able to help resolve this

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I purchased a samsung 8 series 8000 (46 inch tv) in june 2014 for 1.4l. There was a crack in the display 8months ago. I turned in the tv to a samsung repair center. They told the tv cannot be fixed because the model was discontinued by samsung. They asked me to take the tv back and nothing can be done.
I called the toll free number again and told them, they said they would take the tv and provide a check subtracting the value of the deprecation.
They need a receipt to do that. I do not have a receipt. Its been 4 years since i bought the tv. Samsung service center says nothing can be done.
How can i let go of the tv when i spent 1.4 lakhs??

Jan 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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V

Venkatesh Bijwaram

from Bengaluru, Karnataka

Dec 8, 2017

Samsung A5 battery is bulging 2nd time in a span of 3 months. I replaced the battery 1st time the original one was bulged n now the replaced battery is also bulged again.
Venkatesh
[protected]

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Address: 700084

We have visited Sumsung Authorized service centre ( Babli Media Centre), 128/D Raja Subodh Chandra Mallick Road, Kol-47 and reported a proble of Sumsung hand set.
Problem : Hanset is not connecting with computer (having OS Windows 98).
After one day, they have billed Rs.441 and we have paid. The problem is Still persist. Bill attached.
We have contacted customer care and visited that service centre but no good response.
Personal behavior of stuffs are also very ugly.
I are going to blacklisted Sumsung and in near future consumer court also, if problem not properly attain or back our money..

Samsung India customer support has been notified about the posted complaint.

Dec 07, 2017

Updated by Snehasishpaul1973 We have visited Sumsung Authorized service centre ( Babli Media Centre), 128/D Raja Subodh Chandra Mallick Road, Kol-47 and reported a proble of Sumsung hand set.
Problem : Hanset is not connecting with computer (having OS Windows 98).
After one day, they have billed Rs.441 and we have paid. The problem is Still persist. Bill attached.
We have contacted customer care and visited that service centre but no good response.
Personal behavior of stuffs are also very ugly.
We are going to blacklisted Sumsung and in near future consumer court also, if problem not properly attain or back our money..

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Address: 560034

We bought a samsung tv - model no u a 40jv64youlxl (Led smart tv) in july 2016 with a one year warranty.
In november 2017, while the sound continued to work, the display was erratic. I registered a complaint and the service person checked the tv and reported that the led bulb was an issue so its needs to be replaced. He gave an estimate of rs 5000 and wanted to take the tv to his service center. He said that this is a regular problem with this model, however since the tv was working intermittently, i did not hand over the tv to him. He also did not ask for a service charge so there is no record of this visit.

The display problem persisted so i lodged a complaint again. This time, i was told that the panel is not working and repair cost is 35 k. I informed him that i rather buy a new tv and handed over a service fee of rs 295 and he gave me a receipt - attached for reference. He would not write the nature of the problem or the solution inspite of my repeatedly asking him to. This created further doubt.

Next day, when my son in law just changed the hdmi port and the display was perfect.
I am sure a qualified technician could have offered this solution - moreover two different technicians find two completely different solutions to fix the same problem. Also the ridiculously high charges to fix a one and a half year old tv. This is completely unacceptable and unethical. Kindly look into this and advise

Samsung India customer support has been notified about the posted complaint.

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R

RameshMeera

from Bengaluru, Karnataka

Dec 8, 2017

Someone used duplicate key to open my 2 Wheeler and took my wallet along with my Samsung J7 mobile.

I already registered police complaint at Ramamurthy nagar (Bengaluru) regarding this mobile loss.

So request you to block my Samsung J7 mobile as my mobile has been stolen.

IMEI NUMBER:
[protected]
[protected]

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Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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Address: Khordha, Odisha, 752050

Hi, i am saumya ranjan mohanty. I had puchage a samsung galaxy j120 mobile on march 2017. Aft 3months i had faced data connection issue on that device. I had visit service center (Sprimon technologies, saheed nagar, bhubaneswar) on oct 2017 to resolve the issue. They had received my phone & informed me that we will took 7days for mother board replacement. After 7days i received my phone & observe that same issue persisting. Again i contact service center, again they are recieve my phone and after 10days they informed me that your handset is ready. 5time i visited service center for a single issue. Kindly look into this matter on priority.

Jan 19, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 431122

Website: www.samsung.com/in

Dear,
I have benig new samsung plasma tv at home but after 6 months tv is not working we do not what happen i call to customer care number one man of samsung come at home and he see the problem but when i was angry he told me that i also not know the problem samsung service not nice if samsung company not help me then i will do what i want to do
Mobile number. [protected]

Jan 24, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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S

[email protected]

from Kolkata, West Bengal

Dec 7, 2017

Hello Sir/Mam
Iam buy a phone 3.10.2017 but my somthing wrong always hang problems than i go customers service centre but they r refused.

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Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

N

Naimulahak

from Delhi, Delhi

Dec 7, 2017

Mera charger nahi badal rahe 15 din se pareshaan kar rahi hai or phone mange rahai hai phone wahi par chod do mera charger badalna hai phone unke paas kyu doo mere phone ka saman badal liya to kirpjiya mera charger badalwaye aap ke ati kirpa hogi daywad

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Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Raigad, Maharashtra, 400702

Hi this is prasad tandel from uran it is located in navi mumbai...
I use note 8 in between i have normal damage on my screen... That time my phone was working properly... For changing the display i gave my food in samsung galary at vashi...
And form the day i have brought the phone it is working too slow... And when i search my contact it show the result too slow... I thik i was a iphone user and i have taken the wrong decision of choosing samsung...
My number is... [protected]

Samsung India customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411061

Website: Samsung.com

Hi,
I purchased the Sumsung LED 40J5100. in the month of Feb 2016 aroud 39K. We haven't use the tv much, because we were in travelling. 1 week back we observed that some black spots in the tv. I informed to the customer service on the same. A Technician visited and informed that, Tv panel got damaged and he said it will cost around 23k to repair. i am totally disgusted to hear this, how can a led tv panel which is used very less and purchased in less than two years time can get damaged suddenly on one fine day.I strongly believe a defective piece has been sold to me by the dealer.After having reported to the dealer about the matter, On delear's supposed advice I called up the customer care again to escalate the issue and requested them to connect me to VUC department or any Senior and responsible person but I was denied citing a server issue at customer care department . I frustrated to see this kind of casual okk by a brand like Samsung.People spend their hard earned money to purchase assets and companies don't pay proper attention to customer's concerns in time. I would sincerely request to solve the issue at the earliest possible time frame. In case any further update Kindly get back to me on [protected] .Delay in action will force me to take legal action as the company is trying to penalise me for a defective product delivered to me.

Uma

Jan 10, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by umap Hi,
I purchased the samsung led 40j5100.in the month of feb 2016 around 39k. We haven't use the tv much, because we were travelling. 1 week back we observed that some black spots in the tv. I informed to the customer service on the same. Technician visited and informed that, tv panel got damaged and he said it will cost around 23k to repair. I called the customer care again and requested them to connect me to vuc department but no one is connected not even to the senior authority and they disconnected the call. Kindly get back and resolve mine issue asap.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 19, 2017

Updated by umap Hi,

It’s going to be 15 days since the complaint is lodged but no substantial action being taken by the company till now except few calls with halfhearted unacceptable solutions.

It looks like you support executives are least bothered about customer grievance and very casual in proving apt solution in time. I am assuming this as a gross negligence from company’s end for not giving required attention.

In case no resolution being provided in next 48hrs of time frame, I will be forced to initiate legal action under consumer protection act for the financial and mental damage caused to me by selling a defective TV to me by the company.

Uma

Dec 19, 2017

Updated by umap Team I am waiting for update...

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Address: Hyderabad, Andhra Pradesh, 500072

Model-s22d300hy,
Model code-ls22d300hy/xl
S/n-zz9sh4lg403386y

Vinay-[protected]
Mail id-vinay. [protected]@gmail.com

I lost the bill, please provide the bill. It is in warranty.
I lost the bill, please provide the bill. It is in warranty.
I lost the bill, please provide the bill. It is in warranty.
Monitor is not working
Monitor is not working
Monitor is not working

Jan 7, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: 110070

Website: www.samsung.com/in

Dear Sir,

It is submitted that I have purchased a Samsung S8+ with booking Id[protected].

It is further submitted that at the time of booking we had requested for a 12 months EMI tenure but to my surprise I was informed by your representative on[protected] that only 3 months are being mentioned in my transaction. Hence, I raised a request on samsung on[protected] to kindly correct the same and make it 12 months but to my surprise till date no action has been taken and now in my credit card statement it is showing me 3 months emi which is not acceptable to me.

Samsung India customer support has been notified about the posted complaint.

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Address: Tinsukia, Assam, 786125

Website: Samsungindia

My washing machine is making lot of noise so i complained about it. I got service request no-[protected]
The service engineer came and said that the drum need to be changed and said that he will confirm from the service center how to proceed and expenditure.
Then he called up and said that drum cant be changed and machine cant be repaired as they do not have drum for this model - 6.2kg wa82v4v.
I bought this washing machine in 2010 it is still working but why the drum cant be replaced if machine is working.
Kindly help and provide adequate service.

Jan 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: 226008

I have paid rs.1100.00 to colling point m3-889, sector h lda aashiyana chauraha, lucknow for extended warranty for my mobile j5 prime model sm-g570, set serial no. Rz8ha0227hd on 15.11.2017 vide receipt book no.08 crno.0369.
I have visited twice to your above service center but till to day i am not getting the above certificate.
Please make arrangement immediately so that i can get the delivery on 07.12.2017.
Thanks & regard
B sarkar
Mobile no.[protected]

Jan 10, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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B

Bsarkarlko

from Kanpur, Uttar Pradesh

Dec 7, 2017

This has reference to telephonic discussion with your customer service engineer Mr .Akhilesh Rana on 07.12.2017
at 11.31 am. on phone No:[protected] warranty extended certificate. As require by him I am sending Image of Samsung Service Center Cash Receipt/Invoice for your reference.

Please take immediate action either refund the money OR issue the warranty extended certificate immediately.

Thanks & Regard
B. Sarkar
Mobile No. [protected]

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Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Sir maine samsung z3 liya tha kyuki samsung k phones acche hote h mere ghar pr sab k paas samsung k phone h lekin ye sabse bekar phone h isme 9000 kharch kre ab is phone ko koi lena b pasand nhi krta is phone ka kya kru.... Is phone ki wajah se kafi lose me hu. Agar aap is phone ko exchange kr de to bahut kirpa hogi plzzz sir help me... Plzzz phone ko change kra dijiye.

Jan 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: Aurangabad, Maharashtra, 431005

Dear samsung,
Its been absolute disaster on my part that i bought a samsung tc model no 40j5300, on 3aug 2015 for inr 45k. Within two years its having a screen burn out issues and the cost of panel quoted by your customer support is 22k with one month of warranty, how shameful is that.
That's almost half the price of tv, i will take this issue in consumer court and make you penalize for the harassment i am suffering because of you.

Jan 7, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 30, 2017

Mohamed Asarudeen's response Contact me.[protected]

Verified Support

Dec 06, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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M

Mohamed Asarudeen

from Jayamkondacholapuram, Tamil Nadu

Dec 5, 2017

I am given my mobile J5 (2016) to change the display given advance Rs.3000
Am giving my mobile before 21days
He is not giving a response about my mobile all customers are waiting in a service centre portrait..
Samsung mobile service centre .
Kumbakonam-612001
Tanjore District, tamilnadu

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Samsung India Customer Care's response, Dec 6, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 500032

I purchased samsung c9 pro mobile on 27th january 2017i. E the date on which it is first available to book in india and booked my phone under pre booking offer by company, (One time display replacement in just rs.990) unfortunately my mobile fall down and display broken.. I went to madhapur samsung service mobile care centre, (Hyderabad) they checked and answered me that this phone is not in this scheme, and it is not possible to change the display in this price.. I have to pay full price of display else i need to wait till samsung company gives its approval which may or may not approve it and i need to handover my mobile for atleast 15 days to know the answer from the company.. This is what samsung is doing in market selling products on wrong informations...
And giving such attractive offers on products... But when the coustomer actually want to avail such offers the company deny such offers...
My order number is order id is:[protected]
I want to get help by you... Or by samsung company.. I want to change my mobile display with my purchse offer...
I wait for your positive reply... Hope so

Otherwise i am going to file complain to customer care court now...

Jan 8, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 09, 2017

Updated by Sudheer Kumar Kotapati Dear Samsung India Customer Care

Thanks for regretting for the inconvenience caused to me and also thanks for acknowledging. I think the term shortly is used when we are referring to a period of time which may be 1 or 2 hours. To my knowledge it wont be used for 2 or 3 days.

Unfortunately no one has contacted me till now. Please take some responsibility and act on it diligently. Dont waste my time and your time

Dec 14, 2017

Updated by Sudheer Kumar Kotapati samsung India.. You guys are cheating customers since there are no stringent consumer laws.

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Address: Faridabad, Haryana, 121003

I am used samsung mobile for the last 5 years but only last month i bought samsung galaxy s7 which is dust and water resistance mobile. My mobile fell into the water in an accident. When i went to the service center they would say the mother will change. Whereas the only problem was that the mobile sensor had stopped working. He told the expenses of 16000 ruppes.
I just want to know that your why you are making water and dust resistance mobile when that not working in water just only 5 second.
Same on you samsung mobile electronics india ltd. Stop making fool on peoples.

Jan 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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M

Mukesh Swarnkar

from Sarwar, Rajasthan

Dec 5, 2017

My Mobile SAMSUNG Z1 was hanged because i am update it 2.4 to 2.3 version. i am also call and go service center but not help provide me becoz this mobile is made out of India made from Yaetely U.K.
Thanks

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Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Mumbai City, Maharashtra, 421003

Dear sir,
I am the user of samsung mobile j7 from last 4 months.
I am observing gap between my screen and phone. Have visited service centre at kalyan of district thane, maharashtra, india.

They have suggested repair of 4600 rupees.
With in 4 months if such manufacturing issue is taking place then i really feel sorry for a big brand like samsung to be continued for my future use.

I'm sure that samsung will do needful and take this more seriously because i won't be able to write and followup on this again and again.

Thank you

Shri iyengar

[protected]
Sri. [protected]@gmail.com

Jan 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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O

Ov Mondal

from Noida, Uttar Pradesh

Dec 5, 2017

Service engineer is so I'll manerd. Customer care executive also not responsive while I called them twice with a complaint id-[protected].

Though I my piduct isin warrenty period and I have complain number but still they are refuseing to provide due service.

Reply

Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

P

P.Akhil Reddy

from Hyderabad, Telangana

Dec 5, 2017

How can i get rid of those fraud mails...??

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Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Sir/Madam,
This is in reference to your email wherein you had enquired about the fake email received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

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Address: 625003

My mobile phone display gone off. Your service centre says it is physical damage. Complaint id [protected]. But it was not fallen or any physical damage occurred. After speaking a call it was put into the bag safely. While attending next call, no display available, only ring tone received. Your service centre ask me to pay rs.2829/- before undertaking the service. I want it to be setright under warranty, as still the warranty exists

Jan 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 05, 2017

Updated by kuttikv Dear Sir,
One person from your support team called me in the morning and assured me to call by 4.00 PM with solution. But till 6.20 PM nobody called me and my complaint is still pending to be resolved.
KIndly do the needful to give quick solution sir. It is getting delayed already.

Dec 11, 2017

Updated by kuttikv You have assured the solution before[protected]. But today is[protected]. Still no solution is arranged. Kindly expedite the solution please.

Dec 13, 2017

Updated by kuttikv Still no call from your people. No solution till now. If you are not resolving immediately I will try other option like consumer fourm/court and post about your service deficiency in all possible forums/sites. Try to solve immediately

Dec 15, 2017

Updated by kuttikv I visited your service centre. They have taken photos and uploaded to you. Job no. is [protected]. Kindly arrange solution immediately please.

Dec 15, 2017

Updated by kuttikv You are not at all seeing this and not updating. Then what for this facility (?) is available. Please do respond

Dec 18, 2017

Updated by kuttikv Even after a delay of 4 days, no solution is arranged. For your information, the phone is fault from[protected] onwards but still you have not arranged any solution. I tried to contact Ms. Rehka Tanwar over phone several times. But it says, she is not available. How long she will not be available? No other person can provide the service support?
Atleaset pl. respond this please.

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Address: Chennai, Tamil Nadu, 600042

Website: www.samsung.com

I gave my s7 edge for service in the velachery samsung service centre. The technicians over there doesn't know anything about mobiles to be honest. They broke my mobile screen. People over there are like goons. They behave in a very rude manner. They made me wait for 4 hours. I regret my decision to buy samsung mobile. Please avoid this idiotic and useless service centre.

Jan 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 05, 2017

Updated by thomasajit85 Dear Samsung

May I know why you need my mobile number? I have been abused my Samsung people over phone. People in customer service don't know how to be customer friendly.

Regards

Thomas

Feb 02, 2018

Updated by thomasajit85 Dear Samsung,

This issue is not resolved. Can u give me a reason why your service centre people are not qualified to do a job and they act so rude? Please reply.

Regards

Thomas

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Address: 110093

I have purchase double door fridge in feb 2017. I have a problem in fride 28 nov about cooling. I have so many complaint your costomer care no but no solution by your service center. He says always talk i register your complaint forwarded service center. But no body engineer call him after saturday. Last saturday your enginer visit he says gas refilling your fridge but after saturday nobody contact me. He send so many times your service engineer mr sanjeev no but sanjeev mobile no out of service. Pls revert soon. I take action.

Jan 19, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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